Comentarios de los clientes para U-Haul Moving & Storage of Binghamton

I was in and out very quickly but I noticed a difference from the Binghamton store and the Victor store. I wasn't greeted even though I was the only customer in Binghamton. I also felt like I was an inconvenience to the employees for picking up a trailer. This should never happen!

Tried to book truck and trailer a couple of weeks ago and took forever to get through to many automated prompts gave up in the end! Then in Damascus ny saw a uhaul truck with area mngr Anthony he was very helpful and booked it then also Jason at the Binghamton office was extremely helpful even let me borrow a tape measure and took with me to measure my vehicle great service thanks Bill Stankard

I had to go inside to pick up my truck because the website wasn't working right( maybe it was my phone) The man that waited on me, did NOT have a mask on. The bathroom was filthy. The store seemed clean.

It's obvious that the trucks are not cleaned between customers. I'm shocked it wasn't wiped down especially in the midst of COVID-19. Glad I had disinfectant wipes with me, they were brown when I was finished wiping down the steering wheel, seat, and dash.

Malissa clapper is an awesome ambassador for your brand. You better keep that one!

Everything was great

Staff was helpful, I was in and out in no time.

When we booked this, a rep for Uhaul, Meagan, was just outstanding. It was a bit complicated to put it all together, but she did it, thank you so much Uhaul, we're about to book another truck and I know we're in good hands.

I asked for a reduction in the bill for freezing my butt off for two hours. He offered 20.00. Didn't even pay for the gas I put in it and I left it with more than I started.

Neither here nor there with this place

Non

Very Pleased. Customer service was pleasant and courteous.

It was excellent service from the day we rented it and when we brought it back. Staff on both shifts answered all our questions and were VERY pleasant. It was a great experience and I would definitely recommend UHaul to my family and friends

The people are great!

I was told I would not be charged after they reported the truck stolen because I didn't have it back by 315 pm on the day it was suppose to be returned and I called corporate and made a complaint and im waiting to hear back from them don't go to this location they are demented and crooked they will charge you and then report there truck stolen go to the johnson city ny location

Hire more staff to work, had one girl running around doing everything. She trucked through which was Great but she def was understaffed.

The guy behind the counter could have been wearing his mask correctly.

Height of the rooms is very helpful. An awning over the doors would be useful for when it rains. The metal grating over the drain needs to be much stronger to withstand carts full of heavy items. It was hard to roll over it.

Just as nice staff there.

Employee did not tell me I had to bring back truck at a certain time, and then was charged for it. Was almost like a trap.

Tell people of all the hidden fees! My online reservation said I would need $39.99 at pick up, when checking in they put a hold on my card for $90 something dollars and then when it was all done, my charge was $80 something dollars. Don't advertise it as being so cheap and not mention all the other fees. This was very disappointing.

Anticipated a long wait but were in and out in very short time. Again I don't see a need to change anything.

The online reservation experience was a joke. I picked my truck and drop off location. I uploaded my driver license to arrange for virtual pickup. When I got to the location, the drop off location was wrong (by 500 miles), and I had to go through the whole reservation process again. The person at the desk put the correct drop off location in. When I dropped the truck off the drop off location was still wrong. The good thing was that I was not charged an additional drop off fee.

The truck that I received, the driver's seat would not move forward so I ended up using my toes for the gas and break. Therefore I was a bit nervous driving it. I'm just grateful that I didn't have far to drive

Finding the truck I needed was difficult. U-haul worked to make it happen for me and the local agency really worked to get the glitches worked out . It was time consuming at the counter but the gal who helped me did it with a smile and it got straightened out. Thanks

I took pictures before I left the parking lot and submitted the photos the whole bed of the pickup truck was all mud and had debris in it. I had to clean out the truck before I could even use it to move furniture. I returned it with the tank full and clean and told representative about this he did not even offer a credit. His attitude was not friendly and there were already 3 trucks in line to get checked in and no one was doing it. It was pouring rain outside and I am disabled and had to walk a mile back home. The service sucked employees were more worried about standing around talking than helping customers. I rent frequently and would not rent from this location again. Also no seat covers or anything to protect from previous renters. I would not rent from here again.

The associates are rude and we had to come back for a dolly i already paid for . He didn't check anything before we took the vehicle.

Excellent service and a well maintained vehicle. Thanks for the help!

The woman tried her best but I do feel like it's unacceptable to show up and you truck is not there. I-haul, you gotta be better than this, there are always problems. The truck was supposed to be brought back the previous day, so I would expect a phone call from U-haul the previous day saying “the truck hasn't been returned so there's a chance it won't be here”. Instead I got there trying to do mobile check out and had to go inside where I waited in line and then was late to my appointment. It's just always something with U-haul, you guys overcharge for 30 miles of travel ($130..really?), your policy is to not put any gas in if the previous renter didn't re-fill what they used, which is dangerous in the winter. In truth, you guys are kinda the worst but what's available, so you get a way with it

Everything went very smoothly!

Explain rent better. Cancel accounts when told to. Don't overcharge. It's a hassel, but I'm taking my stuff home next year and I'm never paying 100s for a shitty box again.

Colleen was beyond professional in everyway. Will be recommending uhaul of binghamton to everyone and anyone

The customer service was great. However, having the size truck that I reserved was a disappointment. I had reserved a 26' truck and found out less than 24 hours before picking up the truck that my reservation was automatically downgraded two sizes to a 20' truck. With such short notice, I had no other options as the competition had no trucks available. As a result I had to make one additional trip, which luckily wasn't too many additional miles at $0.99/mile. To add insult to injury, there was a 26' truck sitting there when I picked up the 20' truck and it was in the same exact spot when I returned the 20' truck at the end of a long day.

Great service all around!

Vehicle upon entering had a lot of repair lights come on for things mike gas cap and others. Truck was clean and got e job done. Guy lent us some ratchet straps.

Your company is a total disaster, you don't know where your trucks are but you make promises that they will be in certain places at a certain time, only to find the promise you made was nothing close to a promise but basically just pure bullshit.

The only problem I have experienced at this location is with them picking up the phone when you call I always have to wait at least 15 minutes to talk to somebody..they are not that busy!!!

Always clean equipment and great service.

My U-Haul broke down with transmission problems, Taking up two hours of my day. After waiting an hour for road side assistance, an employee was going to have me drive the U-Haul back after the service technician put transmission fluid in it, despite the service technician advising that it shouldn't be drove.

We had a problem starting the cargo van prior to returning it. It took a long time to connect to someone at the office. When we finally did, the person said they would connect us to road service. They never returned to our call. In the meantime we were able to start the van ourselves.

The uhaul box truck that I ordered was gross and stinky when I picked it up. It smelled like a cigarette ashtray... was sticky... and had toenail clippings on the dashboard. I notated it and drove away. During the drop-off... I added a notation about the filthy truck and your website charges me $25 to clean. It was upsetting and uncalled for... because it was obviously dirty at pick-up. Your employees need to actually do their job and check these trucks before they are rented again. Toenail clippings are super gross and I consider that a health Hazzard that should not have been presented to us... at any time especially during covid. I'd like a call back from the manager explaining why I was given a dirty truck... with broken windshield and broken side mirrors. Overall happiness is 1 of 100... and thats only because its done.

We were scheduled for Friday pickup. Someone told previous renter it was ok to extend their rental. The renter was even later than promised on Sunday. This meant that we drove an hour & half each way to find no trailer. We had hired people to help us load. Had to pay them twice. We had motel room paid which we had to rebook. Our help at unload end was no longer available so we had to pay to get help and we had to pay kennel extra 2 days for our dog. This rental Cost us over $600 additional. All because someone at U-Haul didn't check to see if the trailer was scheduled for another rental and told the first one no problem returned late.

We were scheduled for Friday pickup. Someone told previous renter it was ok to extend their rental. The renter was even later than promised on Sunday. This meant that we drove an hour & half each way to find no trailer. We had hired people to help us load. Had to pay them twice. We had motel room paid which we had to rebook. Our help at unload end was no longer available so we had to pay to get help and we had to pay kennel extra 2 days for our dog. This rental Cost us over $600 additional. All because someone at U-Haul didn't check to see if the trailer was scheduled for another rental and told the first one no problem returned late.

Keep up the good work.

The personnel did not explain the trailer really well for me. He didn't explain what happened to trailer door gets stuck. Which caused me a lot of headache three hours away. This is possibly one of the worst experiences I've had with U-Haul. I will not recommend you out to any of my colleagues. I wish there was better communication on what to do when your trailer door gets stuck. It only just delayed my time by 23 hours. But I had to pay extra because I got late to the drop off. It was completely unprofessional. And I want to refund

Better customer service.... Waited a long time to be helped. There were 3 people working behind counter and only one checking in counter customers.

Safety chain hooks could be wide for attaching to my receiver. 7 pin to 4 pin plug adapter should be supplied with rental.

representative was helpful and informative

Customer service was very friendly. Even when there were multiple customers in the store, they took care of everybody quickly. Cupholders and stuff were a little yucky and full of crumbs and stuff, but that's not a big deal. Uhaul was very clean aside from that.

excellent service

When we arrived,,no one was in the office long wait

The rental process was excellent. Cudos for going all digital and being able to use my smart phone for the initial vehicle inspection. I was disappointed in the cleanliness of the interior of the pickup. The truck had about 15k mikes and drive perfectly. The front windshield was quite dirty on the lower inside. I actually wash it when I got home. The seats were filthy. I would recommend that uhaul pay close attention to the cleanliness of the inside. Especially during this COVID period. Enforce this with folks that rent these trucks and charge them to clean the truck if they leave it an unacceptable condition.

Could not have asked for a better return. The staff members were very responsive and courteous. I will definitely return to this location.

The staff is friendly and knowledgeable. The facility is clean and maintained. I've used the storage for 2 years now and will be back again in the spring.

Fast and easy process

Manager and staff courteous and friendly.

Good experience

employees were quite helpful showing us how to use the access cards and where our storage unit was located. very courteous and respectful. I would definitely use them again.

Great customer service!!

Happy to have chosen this u-haul facility

No comment

Nicest place in the area to store things

The experience has been a very good one. I have the storage area until January 14th. It is very affordable. Thanks!

Got billed long after left locker, door to lockers didn’t actually work so needed employee to gain access. Wouldn’t call back after they corporate said they would.

James, the manager, made the experience easy and pleasant. I will definitely rent with you again.

Great service

It was ok

Easy to use and excellent help

really nice help

Always friendly and customer service oriented.

James Roe runs a good facility; have rented storage space before for my daughters college stuff and never had a problem

i only would worry about my daughter being there alone as it seems like a predator could hide there

The younger person working there is rude, does not respect customers and their time. I called the day I rented to complain. Thank you

ceilings falling down in unit. mildew smell, floor covered with damaged sheetrock, ceiling insulation falling down, holes in walls. unit not fit to store outdoor equipment let alone personal items

Quick and easy. Excellent Rep. and storage review. Great service.

Awesome

The staff at this particular U-Haul were extremely helpful,friendly and understanding. I would definitely recommend this U-Haul storage facility. The manager and workers did an above excellent job.

Great service and protection of my things I had stored there

The person who assisted my daughter and I was very helpful

Staff is always friendly and helpful.

I will always use this company.

just WAY to hot

Great customer service.

Hi my experience at u haul was a little bit bad it looked like somebody climed in an too several items from me whom ever was next door to me.I'm good tho I won't ever rent storage from y'all again.