Customer Reviews for U-Haul Moving & Storage of Binghamton

3740 comentarios

113 Chenango St   Binghamton, NY 13901
(Next to Little Venice)

(607) 723-7901

Location Hours

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Services at this Location:

Contáctanos

(607) 723-7901

113 Chenango St
Binghamton, NY 13901
(Next to Little Venice)

Services at this Location:

Location Hours

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
4.0

This UHaul office didn't have enough staffing early in the day, but the experience was otherwise problem-free.

SCOTT H. 
Clasificación:
2.0

While yes they did have the equipment that I needed, no one was at all polite except for the people who i spoke with several times at the 800 number because I couldn't for almost 5 hours reach this office. Then not only did I drop my rental off the night it was due but I had to go to the location days later to inform them that the truck had been returned several days prior with one of their managers who didn't enter it into the system correctly then the topper for me was not only did this happen but then they tried to charge me for having the rental that long.

Raymond M. 
Clasificación:
3.0

The woman behind the counter makes you feel that you're inconveniencing her. Doesn't smile or make you feel wanted as a customer.

MELANIEELIZABETH P. 
Clasificación:
2.0

Listen to the customer, I tried to explain something to them and they wasn't listening. Very poor service.

JACKL B. 
Clasificación:
5.0

Jason the General Manager was very helpful and went above and beyond for me. He installed the trailer hitch for me and took care of another issue I had. He helped his staff when they needed and helped other customers when they had issues the staff couldn't address. He is what customer service is all about.

MARKSTEVEN H. 
Clasificación:
1.0

My $1,000 couch as well as other stuff was damaged by water due to truck roof leaking when it rained.. requested call back and have heard nothing at all… very disappointing

Nathan P. 
Clasificación:
3.0

El cliente no dejó un comentario.

THOMASE M. 
Clasificación:
5.0

So much better customer service than the other location we used!!!! Would never go back to the other location!!!!!

TINAM N. 
Clasificación:
5.0

El cliente no dejó un comentario.

EDWARDWILLIAM B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gerald R. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOANN O. 
Clasificación:
5.0

Always have a pleasant time. Check in and out with no hassles. A friendly place to do business.

GEORGELEWIS M. 
Clasificación:
5.0

really need to be able to contact someone in the local office

LAURALEE F. 
Clasificación:
5.0

Great customer service, would definitely recommend :) keep up the good work

KEYANNAMARIE B. 
Clasificación:
4.0

Had a problem picking up was late had to walk there so I took me off the booking even though u were called saying I was going to be late which was wrong I had to walk there twice n I had to call the 800 number u need to communicate with each other

JOSEPHM I. 
Clasificación:
5.0

El cliente no dejó un comentario.

Emily B. 
Clasificación:
2.0

El cliente no dejó un comentario.

Michael K. 
Clasificación:
3.0

The truck storage area and ramp was filthy and there was no windshield wiper fluid.

TERRENCEL W. 
Clasificación:
5.0

El cliente no dejó un comentario.

LYLES H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Bruce C. 
Clasificación:
5.0

The van was not clean there was dirt in the back and there was dirt all over the driver side of the van and i used my only spray to sanitize the can i never had this much bad experience now i see why i stay with Penske they are cleaner

GEORGEBURT B. 
Clasificación:
3.0

El cliente no dejó un comentario.

Earl E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Katrina M. 
Clasificación:
4.0

El cliente no dejó un comentario.

NICKENSON G. 
Clasificación:
3.0

El cliente no dejó un comentario.

JUSTINEMARIE B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Terry S. 
Clasificación:
5.0

Nothing staff was great and vary knowable on all loints and vary polite

DARWINA R. 
Clasificación:
5.0

El cliente no dejó un comentario.

JEREMIAHEVERETT C. 
Clasificación:
1.0

They were assholes. And the front desk guy was hitting on me. I rent trucks for my friends to use because they cant rent it because they dont have licenses

Olivia K. 
Clasificación:
5.0

El cliente no dejó un comentario.

eric D. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHADM M. 
Clasificación:
5.0

El cliente no dejó un comentario.

LYLES H. 
Clasificación:
5.0

El cliente no dejó un comentario.

TAMMIRAJENIEL H. 
Clasificación:
5.0

These people were very professional and would have saved us a lot of trouble if we had the service we had here down in VA

Tara C. 
Clasificación:
4.0

El cliente no dejó un comentario.

DAVID J. 
Clasificación:
5.0

El cliente no dejó un comentario.

CIERRAROSE W. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANDREW C. 
Clasificación:
5.0

El cliente no dejó un comentario.

TERRYD M. 
Clasificación:
5.0

El cliente no dejó un comentario.

VINCENTL R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul M. 
Clasificación:
5.0

El cliente no dejó un comentario.

DOUGLASJ W. 
Clasificación:
5.0

I had to work with both shifts and both people were friendly, nice, and very professional. I over filled the truck but thats my fault for not checking the gauges before leaving.

JOSEPHN F. 
Clasificación:
5.0

El cliente no dejó un comentario.

VINCENTL R. 
Clasificación:
5.0

El cliente no dejó un comentario.

JULIAN C. 
Clasificación:
5.0

El cliente no dejó un comentario.

UJUANA J. 
Clasificación:
5.0

good job. Jason is very nice.

MIRIAMCRISTINA V. 
Clasificación:
3.0

What the Hell is an After Hours Service charger??? You charged us $20 for it, and there was NO mention of it when the price was quoted to me!

Richard C. 
Clasificación:
5.0

El cliente no dejó un comentario.

CONSTANCEELAINE K. 
Clasificación:
5.0

Once I arrived customer service had me registered and a truck ready and warming up. Customer Service went over the terms of the contract and I was quickly on my way. The return went smoothly.

Glenn W. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHNC K. 
Clasificación:
4.0

El cliente no dejó un comentario.

JEFFREYA S. 
Clasificación:
2.0

Truck was clearly on its last leg.. no power at all.

Michelle S. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMESPAUL JR B. 
Clasificación:
5.0

Prompt, clean, reliable

Paul C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Ernest T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shelly J. 
Clasificación:
5.0

El cliente no dejó un comentario.

LYLES H. 
Clasificación:
5.0

Staff very helpful and polite

DAVID S. 
Clasificación:
3.0

Brush the snow off the trucks it hadn't snowed in a couple days. Fill the windshield washer....it's winter

DAVIDD W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cindy H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Amy O. 
Clasificación:
5.0

Everything was timely and employee was very courteous!

CHARLESM W. 
Clasificación:
5.0

Nothing, excellent customer sevice

AHLPHEHO W. 
Clasificación:
2.0

The staff at the Uhaul center where fantastic. However the automatic brake on the trailer kept engaging forcing me to drive with a vehicle loaded on it extremely slow. Ive rented this style auto tramsport trailer several times in the past and haven't ever had one behave this way. If I went over 35mph it would constantly pull back on the truck. Nothing against the staff at this location. My experience at the store itself was fantastic

DOUGLASCHAD S. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTOPHER K. 
Clasificación:
4.0

Rear tires on vehicle were worn out and not safe to be used in weather.

JOHNA JR S. 
Clasificación:
3.0

I was suppose to pick up an auto transporter at the Binghamton location but their auto transporter was missing a tire and the straps were cut do to someone steeling it. Because I needed it I went to the Hamlin location to pick it up. But because I brought it back to Binghamton it cost me $127 instead of $58. Also found out that the auto transporter was suppose to be brought up to Binghamton because it was originally from Florida and Binghamton needed it for obvious reasons. So can I get my $127 back because I did your job or at least only charge me $58? Thanks for your help

Filippo M. 
Clasificación:
5.0

El cliente no dejó un comentario.

edward A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tanya W. 
Clasificación:
5.0

Got me in and out fast

Luis O. 
Clasificación:
4.0

Unsatisfactory due to being told it had a half of tank of gas when clearly it was under!! I did infact leave it on half. Otherwise, they service was quick and acceptable.

Sharon F. 
Clasificación:
3.0

No problems.

John W. 
Clasificación:
5.0

So easy to make my reservation! The pickup process was very fast and had super friendly service employees. Overall I had a great experience and will not only use them again, but will be sure to refer them to anyone in need of their services.

EDWARDB I. 
Clasificación:
5.0

El cliente no dejó un comentario.

DONALDEDWARD A. 
Clasificación:
5.0

Extraordinario servicio al cliente

Tyeara F. 
Clasificación:
1.0

I had to come back to get the back unlocked because it was not checked the first time around. The original truck that I was given was not removed from the back so I received another truck.

Serina E. 
Clasificación:
2.0

Actually have what the customer rents.

Mark V. 
Clasificación:
4.0

I was dismayed when I entered the location and neither employee was wearing a mask. My husband told me that when he returned the vehicle, masks were being worn. Other than that, our experience was very positive. Both employees were pleasant and helpful, and the vehicle was clean and just what we needed.

Margaret G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Patrick C.  |  Overall Experience 
Clasificación:
5.0

Nothing.

Rick B. 
Clasificación:
5.0

El cliente no dejó un comentario.

LYLES H. 
Clasificación:
5.0

El cliente no dejó un comentario.

James B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Scott P. 
Clasificación:
5.0

I found no reason to be followed by the. Broome County Sheriff's while returning a U haul truck that wasn't late. I still recommend U Haul for moving&storage!

HAROLDL JR C. 
Clasificación:
5.0

El cliente no dejó un comentario.

NICHOLASJAMES M. 
Clasificación:
2.0

The girl at the desk was not wearing a mask and neither was the other customer. I did the contactless pick up but still had to go inside to pick up keys with unmasked attendant.

Scot M. 
Clasificación:
5.0

El cliente no dejó un comentario.

GENED D. 
Clasificación:
5.0

Every one at this location is always pleasant and helpful. You have an excellent crew. Gracias

BRIANE V. 
Clasificación:
5.0

Some sort of contactless way to get keys without waiting in line when doing the online pickup would be nice. It took 15 minutes to get the keys, 14 of which were just waiting in line.

Eric S. 
Clasificación:
5.0

I rented a van for work and had to extend the rental 3 times with absolutely no issues and far cheaper than the car rental facilities. I highly recommend them. Dave

Dave G. 
Clasificación:
4.0

El cliente no dejó un comentario.

ROSSDAVID JR W. 
Clasificación:
5.0

El cliente no dejó un comentario.

WILLIAMFRANCIS J. 
Clasificación:
5.0

El cliente no dejó un comentario.

LYLES H. 
Clasificación:
1.0

El cliente no dejó un comentario.

Can G. 
Clasificación:
3.0

I was in and out very quickly but I noticed a difference from the Binghamton store and the Victor store. I wasn't greeted even though I was the only customer in Binghamton. I also felt like I was an inconvenience to the employees for picking up a trailer. This should never happen!

christopher H. 
Clasificación:
5.0

Tried to book truck and trailer a couple of weeks ago and took forever to get through to many automated prompts gave up in the end! Then in Damascus ny saw a uhaul truck with area mngr Anthony he was very helpful and booked it then also Jason at the Binghamton office was extremely helpful even let me borrow a tape measure and took with me to measure my vehicle great service thanks Bill Stankard

WILLIAM S. 
Clasificación:
2.0

I had to go inside to pick up my truck because the website wasn't working right( maybe it was my phone) The man that waited on me, did NOT have a mask on. The bathroom was filthy. The store seemed clean.

KRISTIELYNN P. 
Clasificación:
3.0

It's obvious that the trucks are not cleaned between customers. I'm shocked it wasn't wiped down especially in the midst of COVID-19. Glad I had disinfectant wipes with me, they were brown when I was finished wiping down the steering wheel, seat, and dash.

NICOLELEE W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Tyshia C.  |  Overall Experience 
Clasificación:
5.0

Malissa clapper is an awesome ambassador for your brand. You better keep that one!

DAVIDD W. 
Clasificación:
5.0

El cliente no dejó un comentario.

GARYRALPH M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tony A.  |  Overall Experience 
Clasificación:
4.0

Height of the rooms is very helpful. An awning over the doors would be useful for when it rains. The metal grating over the drain needs to be much stronger to withstand carts full of heavy items. It was hard to roll over it.

Connie S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

JULIAN C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

quinn t.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert J.  |  First Impressions 
Clasificación:
5.0

The staff is friendly and knowledgeable. The facility is clean and maintained. I've used the storage for 2 years now and will be back again in the spring.

janice f.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Ilya S.  |  Overall Experience 
Clasificación:
5.0

Manager and staff courteous and friendly.

Caretta G.  |  Overall Experience 
Clasificación:
5.0

Good experience

Victor S.  |  Overall Experience 
Clasificación:
5.0

employees were quite helpful showing us how to use the access cards and where our storage unit was located. very courteous and respectful. I would definitely use them again.

Mary O.  |  Overall Experience 
Clasificación:
5.0

Great customer service!!

Caretta G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jim S.  |  First Impressions 
Clasificación:
5.0

Happy to have chosen this u-haul facility

Brett W.  |  Overall Experience 
Clasificación:
3.0

No comment

Joshua B.  |  Overall Experience 
Clasificación:
5.0

Nicest place in the area to store things

TIM D.  |  Overall Experience 
Clasificación:
5.0

The experience has been a very good one. I have the storage area until January 14th. It is very affordable. ¡Gracias!

Edward C.  |  First Impressions 
Clasificación:
1.0

Got billed long after left locker, door to lockers didn't actually work so needed employee to gain access. Wouldn't call back after they corporate said they would.

Ethan B.  |  Overall Experience 
Clasificación:
5.0

James, the manager, made the experience easy and pleasant. I will definitely rent with you again.

janice f.  |  Overall Experience 
Clasificación:
5.0

Great service

Brian O.  |  First Impressions 
Clasificación:
3.0

It was ok

Sarah C.  |  Overall Experience 
Clasificación:
5.0

Easy to use and excellent help

Brian U.  |  Overall Experience 
Clasificación:
5.0

really nice help

steve m.  |  Overall Experience 
Clasificación:
5.0

Always friendly and customer service oriented.

chad c.  |  Overall Experience 
Clasificación:
5.0

James Roe runs a good facility; have rented storage space before for my daughters college stuff and never had a problem

Richard L.  |  Overall Experience 
Clasificación:
4.0

i only would worry about my daughter being there alone as it seems like a predator could hide there

wendy c.  |  Overall Experience 
Clasificación:
1.0

The younger person working there is rude, does not respect customers and their time. I called the day I rented to complain. Gracias

Maria D.  |  First Impressions 
Clasificación:
1.0

ceilings falling down in unit. mildew smell, floor covered with damaged sheetrock, ceiling insulation falling down, holes in walls. unit not fit to store outdoor equipment let alone personal items

Brian F.  |  Overall Experience 
Clasificación:
5.0

Quick and easy. Excellent Rep. and storage review. Great service.

Steven C.  |  First Impressions 
Clasificación:
5.0

Awesome

taisha o.  |  First Impressions 
Clasificación:
5.0

The staff at this particular U-Haul were extremely helpful,friendly and understanding. I would definitely recommend this U-Haul storage facility. The manager and workers did an above excellent job.

Widline G.  |  Overall Experience 
Clasificación:
4.0

Great service and protection of my things I had stored there

Anthony V.  |  Overall Experience 
Clasificación:
5.0

The person who assisted my daughter and I was very helpful

Richard L.  |  First Impressions 
Clasificación:
5.0

Staff is always friendly and helpful.

Cathi G. | Reservación
Clasificación:
5.0

I will always use this company.

zakari a. | Reservación
Clasificación:
5.0

just WAY to hot

susan s.  |  Overall Experience 
Clasificación:
5.0

Great customer service.

john w.  |  Overall Experience 
Clasificación:
3.0

Hi my experience at u haul was a little bit bad it looked like somebody climed in an too several items from me whom ever was next door to me.I'm good tho I won't ever rent storage from y'all again.

LISA V.  |  Overall Experience 
No se han enviado comentarios para esta ubicación.

Additional Services at this Location

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    Remolques y remolcado

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    Autoalmacenamiento

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    Contenedores U-Box®

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    Suministros de mudanza

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    Enganches para remolque

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