Customer Reviews for U-Haul Moving & Storage of Biltmore

5,208 comentarios

2626 E Indian School Rd   Phoenix, AZ 85016

(602) 977-0902

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(602) 977-0902

2626 E Indian School Rd
Phoenix, AZ 85016

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas
  • Almacenamiento de bote
  • Almacenamiento de RV
  • Almacenamiento de vehículos

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

ROCIO L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas H. 
Clasificación:
5.0

Anna was great, very efficient, the cargo van was clean and easy to drive, easy to pick up (though I skipped the app, way too much work) and it was easy to drop off.

LAWRENCE W. 
Clasificación:
5.0

Extremely functional team. Thanks for helping me. They did their job well. I had no problems with their staff and they executed their job as they should have. No problems!

albert s.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

PHILLIP R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Phillip R.  |  First Impressions 
Clasificación:
5.0

Staff was very helpful thank you

RICHARD M.  |  First Impressions 
Clasificación:
4.0

The staff was friendly and courteous .

harry K. 
Clasificación:
1.0

Understaffed.I had to wait 10 minutes before an employee checked me out

DONALD W. 
Clasificación:
3.0

El cliente no dejó un comentario.

scott S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kieara L. 
Clasificación:
4.0

El cliente no dejó un comentario.

KYLE S. 
Clasificación:
5.0

El cliente no dejó un comentario.

fatima B. 
Clasificación:
2.0

counter help very rude next time will try store at 24th st and mc dowel

JOHN M. 
Clasificación:
3.0

El cliente no dejó un comentario.

Sonja L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

GRANT M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jonathan S. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL H. 
Clasificación:
5.0

El cliente no dejó un comentario.

DUANE ALLAN H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERTECKLER T. 
Clasificación:
5.0

El cliente no dejó un comentario.

JUAN M. 
Clasificación:
5.0

Hardworking and professionalthey did a great job moving my things.

Thomas S. 
Clasificación:
5.0

My checkin and checkout people rocked!

VINCENT S. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN S. 
Clasificación:
5.0

El cliente no dejó un comentario.

CYNTHIA H. 
Clasificación:
5.0

It would be nice if the large sliding door to the storage facility was open after hours we had a late move and it made getting our stuff into the storage unit take much longer

Illeana W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

ANGELA T. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRIANA N. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTOPHER C. 
Clasificación:
5.0

Very helpful and friendly.

SHARON O. 
Clasificación:
5.0

Friendly staff and great service.

karl H. 
Clasificación:
3.0

El cliente no dejó un comentario.

SONJA L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Merry M. 
Clasificación:
3.0

The box truck I used smelled horrible and it was not cleaned

Diamond T. 
Clasificación:
5.0

Excellent customer service at this location. The people there are awesome. I always recommend people to this location. Thank you all Jon

JONATHON C. 
Clasificación:
4.0

The Trailer we rented worked exactly as needed. However the 26 foot Truck's passenger seatbelts were none existent and the appliance dolly we rented the weld holding the lift plate was cracked almost completely rendering it useless.

THOMAS L. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID C. 
Clasificación:
5.0

Well I had yet another great experience with the U-Haul at the Biltmore location. Unfortunately the movers that we got through U-Haul we're not to par and Anna at the manager at the Biltmore location not only listen but handled my my complaint immediately. She cared. It's hard to get people to listen to you these days let alone somebody that genuinely cares. I see why her employees seem to really love working for her. She handled my situation with tenacity and respect. Thanks guys I'll see you soon thanks for making my really difficult move a lot easier

TARA I. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kelly K. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL A. 
Clasificación:
5.0

The staff here are AMAZING and friendly and accommodating to our needs, Thank You!

JOEL K. 
Clasificación:
5.0

El cliente no dejó un comentario.

James S.  |  Overall Experience 
Clasificación:
5.0

Staff was excellent in phoenix, our starting point on Indian School in Phoenix.

SHARON O. 
Clasificación:
5.0

El cliente no dejó un comentario.

TODD C. 
Clasificación:
1.0

The milage was off and more importantly, the gas gauge dropped dramatically the literal SECOND I drove off the lot.

JEREMY V. 
Clasificación:
2.0

The only person who was nice and wasn’t rude was the gm other than that employees were rude and ha no customer service skills

Amanda C.  |  Overall Experience 
Clasificación:
5.0

Great Service! Very quick and easy to use.

Kody N. 
Clasificación:
5.0

El cliente no dejó un comentario.

RONALD P. 
Clasificación:
4.0

El cliente no dejó un comentario.

STEPHEN H. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN K. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN VIC S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Javier G. 
Clasificación:
5.0

I was really a show during this rental I had to move unexpectedly I was late I was just a mess and you guys really were so supportive and kind to me you made things that were really seem difficult a lot easier and I'm really grateful. I will be back and I did refer somebody already thank you so much for the good work

TARA I. 
Clasificación:
5.0

El cliente no dejó un comentario.

Louise P. 
Clasificación:
3.0

Truck that I rented had next to no brakes. I almost ran through a stoplight into oncoming traffic due to the pedal going to the floor. It should be noted that I drive a truck for a living and this was not me overestimating the braking ability of the truck. This truck simply was poorly maintained

ROBERT M. 
Clasificación:
5.0

Easy rental process at the counter- we were in and out in 5 minutes. The return process was easy and fast as well. The employees at this location are professional and friendly. I've rented here many times- always had a great customer experience

Christina K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bradley B. 
Clasificación:
5.0

El cliente no dejó un comentario.

JEFFREY H. 
Clasificación:
5.0

Employees were courteous, knowledgeable and efficient, they made the rental process an easy, stress free experience. ¡Gracias!

Michael G. 
Clasificación:
2.0

El cliente no dejó un comentario.

Ryan M. 
Clasificación:
5.0

El cliente no dejó un comentario.

KRIS S. 
Clasificación:
1.0

We arrived 5 minutes late and they charged us for another day

Eduardo P. 
Clasificación:
5.0

El cliente no dejó un comentario.

TIA T. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTOPHER F. 
Clasificación:
5.0

This was easy, efficient and reasonably priced, plus great customer service. I will be a returning customer for sure! thank you so much!

dan H. 
Clasificación:
3.0

Corporate wise communication via tex and emails was good. Local staff was hit or miss. Some were more friendly than others over the 2 plus years I stored stuff there. Four doors into the office and only two you could access and on brings you in behind the counter. Overall for my storage needs its was good. Wasn't an experience just a good place to store stuff

daniel l.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

EDWARD K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Frank L. 
Clasificación:
5.0

El cliente no dejó un comentario.

annabella j.  |  Overall Experience 
Clasificación:
5.0

Very satisfied with the service , good customer service , fast , friendly , ledgit . will come back anytime . Thank you .

MERCY C. 
Clasificación:
5.0

Clean the equipment!!!

EUNICE A. 
Clasificación:
4.0

El cliente no dejó un comentario.

MARGO S. 
Clasificación:
4.0

El cliente no dejó un comentario.

James C. 
Clasificación:
3.0

El cliente no dejó un comentario.

JARRETT B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Edna F. 
Clasificación:
5.0

The staff and manager here are THE BEST!!!!! Thank you so much for all you do for us over the past 4 years ! We couldn't do what our business does without these amazing people !!!!!!!!!!!!!!! 100 out of 100!!

JON S. 
Clasificación:
4.0

El cliente no dejó un comentario.

REBECCA H. 
Clasificación:
2.0

haven't got my refund

JOHN S. 
Clasificación:
5.0

El cliente no dejó un comentario.

PAULA L. 
Clasificación:
5.0

They were awesome! I kept having to move up my pickup time due to being stuck on the freeway between Tucson and Phoenix!

TERESA B. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL C. 
Clasificación:
5.0

El cliente no dejó un comentario.

JON S. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAIMIE C. 
Clasificación:
5.0

Very good customer service. Speedy check in and check out. Also a good value, not too pricey.

DRUE S. 
Clasificación:
4.0

El cliente no dejó un comentario.

KAYLIE N. 
Clasificación:
5.0

Location was fantastic and very friendly.

JEREMY F. 
Clasificación:
1.0

When I come to pick the cargo an was a really BAD EXPERIENCE WITH THE PERSON WHO STARTED helping me I make a video because IM CERY DISAPPOINTED AT ALL IM CERY SURPRISED

CARLOS V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Maricruz F. 
Clasificación:
4.0

El cliente no dejó un comentario.

DARRYL J. 
Clasificación:
5.0

El cliente no dejó un comentario.

MERCEDES Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

WENDY M. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTOPHER T. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL B. 
Clasificación:
4.0

Check-in seemed a little difficult. Guy at counter could have been a little more helpful and friendly. Windshield was dirty inside and out, but I didn't notice until sun caused a bad glare. Return check-in, the lot guy was nice, friendly and helpful.

DARYL P. 
Clasificación:
5.0

El cliente no dejó un comentario.

VICTORIA NICOLE G. 
Clasificación:
4.0

El cliente no dejó un comentario.

THOMAS S. 
Clasificación:
5.0

Reserved online, picked up next day, smooth transaction, minimal contact, inexpensive.

CLYDE B. 
Clasificación:
5.0

Thanks for the great service.

JUAN R. 
Clasificación:
3.0

The location I booked at didn't have the van I reserved. So I was switched to another location but when I got there to pick it up they didn't have it either. Then I bought a mattress bag online but the location I was switched to didn't have it and they refused to give me a refund because the order was for a different location.

ARIEL D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Clasificación:
1.0

Your people were rude and condescending.

John R. 
Clasificación:
2.0

Please double check the rental ID vs the paperwork so you don't get charged for another vehicle you didn't use.

LUIS G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert R. 
Clasificación:
5.0

Nothing it was great

Greg C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rachael T. 
Clasificación:
3.0

El cliente no dejó un comentario.

CARL R. 
Clasificación:
5.0

When i stopped by to inquire about a truck rental my initial contact with a customer service rep was not a good impression. I asked if I could see a 10 footer truck and one a bit larger. I was told to help myself. I'm mechanically inclined but I would have thought someone would have asked if I needed any assistance? It has been years since I rented a truck. I helped myself and opened the 15 foot rear door. I'm a healthy 74 year old women that drives a new 1500 Ram crew cab pulls a horse and travel trailer on occasion. I also run 2 businesses. Customer service is the key to a successful operation, asking if I needed help would have been nice, opening the rear opening then, if I needed the dolly or moving blanket, a good way to market your products to the consumer. I'm sure some women at any age would have been intimidated by the experience.

JO B. 
Clasificación:
4.0

El cliente no dejó un comentario.

CASEY E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Albert O. 
Clasificación:
5.0

Both the return of the car tow and the truck were awesome. Super friendly people. Very helpful.

BRANDY W. 
Clasificación:
5.0

Clean facility. The little welcome back inside the unit was a nice touch that most Centers don't do. Alexander in particular was very friendly and helpful and seemed quite competent... GM/MCP, make sure you keep him around

Stan D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Tabitha V.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

bruno s.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Racquel K.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

CONRAD P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

WILLIAM F.  |  First Impressions 
Clasificación:
5.0

My experience at U-Haul in the past has always be "OK" . This time it was extraordinary. Sean took care of every detail for me. He made recommendations that were valuable and took great care to show me the location of the unit and how the worked. He was amazing. I met the Manager as well and she, even tough busy wanted to make sure I was taken care of. Well Done !!!

sharon m b.  |  First Impressions 
Clasificación:
5.0

Anna was EXCEPTIONAL! She did everything she could to help us. She made the experience run super smooth and she was very warm and kind.

Elizabeth M.  |  First Impressions 
Clasificación:
5.0

Anna was Amazing, helpful, answered all questions and got back to me on additional questions in a very timely manner!

Racquel K.  |  First Impressions 
Clasificación:
5.0

Alexander was awesome. He was very informative, polite and helpful.

NYDRA B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Donald C.  |  First Impressions 
Clasificación:
2.0

I paid for 24 hour access but when trying to access the facility after hours the doors were locked and I was unable to access my store unit smh

april c.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

CRAIG C.  |  First Impressions 
Clasificación:
4.0

Overall great reviews with one exception. The online storage unit process is not clear about how you get to your storage unit. I had to change my reservation after learning the only means of second floor access was via a stairwell. I had to pick something with drive up access so I could unload heavy items using a ramp and a hand truck. Recommend updating the website to display a 3D graphic showing main point of entry and vehicle or pedestrian access path to storage unit.

Jay T.  |  Online Move In 
Clasificación:
4.0

El cliente no dejó un comentario.

CINDY W.  |  First Impressions 
Clasificación:
3.0

When I reserved the unit online I gave them all my information and when I got to the storage facility they made me do it all over again that made no since to me

Joseph E.  |  First Impressions 
Clasificación:
1.0

I get to the Phoneix location and its incorrect they had no storage. The next location 8miles down the road, internet was down along terrible customer service. I was advised all the wrong information the whole time and on top of speniding over $1100 the exprience was the worst I ever had.

Erik A.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

shane b.  |  First Impressions 
Clasificación:
5.0

I trust uhaul company.

Eldra m.  |  First Impressions 
Clasificación:
5.0

The gentleman who helped me check in was particularly helpful. Gracias

David F.  |  First Impressions 
Clasificación:
4.0

Good experience

KEITH W.  |  First Impressions 
Clasificación:
5.0

You guys are wonderful! I worked with Colette and she was very helpful and very kind to me. You guys are a top-notch organization: I hope you always stay that way,because there's not too many of them

debra g. | Reservación
No se han enviado comentarios para esta ubicación.

Servicios adicionales en esta ubicación

  • Ícono de camión de mudanza
    Camiones para mudanza

    ¡Tenemos la mayor selección de camiones nuevos!

  • Ícono de remolque
    Remolques y remolcado

    ¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!

  • Ícono de autoalmacenamiento
    Autoalmacenamiento

    ¡Tenemos la mayor cobertura en América del Norte!

  • Ícono de contenedor U-Box
    Contenedores U-Box®

    ¡Enviamos de un lado al otro de la ciudad o del mundo!

  • Ícono de suministros de mudanza
    Suministros de mudanza

    ¡Venedemos cientos de productos para que las mudanzas sean más simples!

  • Ícono de enganche para remolque
    Enganches para remolque

    ¡U-Haul es el instalador de enganches N.° 1 de América del Norte!

  • Ícono de propano
    Propano

    Propane service delivered straight to your door!

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