El cliente no dejó un comentario.Alexis F. | First Impressions
Customer Reviews for U-Haul Moving & Storage of Bexley
Columbus, OH 43209
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: cerrado
- 10/22/2021 - 10/23/2021: 9:00 a. m. - 5:00 p. m.
- 11/25/2021: 7:00 a. m. - 3:00 p. m.
- Inspección gratuita del remolque
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.RUSSELL J.
Needs more help only one worker to helpLORRAINE W.
El cliente no dejó un comentario.David M. | First Impressions
El cliente no dejó un comentario.MICHELE B. | Overall Experience
Wasn't told ahead of time about pipes and HVAC running through the unit which made the unit be smaller than a 10x20. Had to get another unit.Holly E. | First Impressions
Justin is a very good worker and he deserve a raiseCECIL G.
El cliente no dejó un comentario.Vanessa G. | Overall Experience
El cliente no dejó un comentario.Daniel C. | First Impressions
El cliente no dejó un comentario.THOMAS M. | Overall Experience
El cliente no dejó un comentario.Ladaisha h. | Overall Experience
staff was very accommodatingGregg W. | First Impressions
El cliente no dejó un comentario.GREGORY S.
El cliente no dejó un comentario.PAULA R.
The entire experience was incredibly painless, when we needed a time extension the assistant manager was super helpful, and he helped us refund the furniture pads we did not use.Benjamin H.
El cliente no dejó un comentario.LILY D.
There is nothing more to do your service is greatPhyllis M.
El cliente no dejó un comentario.demetreist g. | Overall Experience
El cliente no dejó un comentario.sarah m. | Overall Experience
El cliente no dejó un comentario.BARBARA B.
Extraordinario servicio al clienteLorraine W. | First Impressions
El cliente no dejó un comentario.Sequeala G. | Overall Experience
El cliente no dejó un comentario.ANDREA W. | Overall Experience
El cliente no dejó un comentario.Deborah C. | First Impressions
The front desk staff is always helpful and gets me on the road quickly.EDWARD M.
Employee very helpfulMICHAEL T.
El cliente no dejó un comentario.PATRICE B.
El cliente no dejó un comentario.Tracy E. | First Impressions
Morning staff was particularly helpful, cheerful, and wonderful.MARCI J.
I was very upset with the customer service I received for my U-Haul storage unit move. On Saturday the 18th, I drove to the U-Haul storage center of Northland, where I had reserved a storage unit back in mid to late July. I get to the counter and find out from the extremely unhelpful and apathetic customer service agent that the unit wasn't available and that the website was inaccurate in its inventory of available units. He shrugged and said that this happens all the time - people making reservations online for units that they don't have! How is this acceptable? Why even bother making a reservation in the first place? I had five carloads full of my stuff in the parking lot and four friends waiting on me when I discovered that I didn't have the unit available to me. I made the customer service agent make phone calls to nearby U-Haul storage unit centers to find another available unit with my specifications. The process took almost an hour. When I was able to secure a unit at the Bexley location, I had to make an entirely new reservation. By the time the agent hung up and I left, he just watched me leave and didn't even apologize. He did not care at all about my inconvenience or assisting me one bit. My friends and I drove to the storage center in Bexley, where the customer service agent there was much more helpful and gave me a storage unit that was close to the main door, so I appreciated that. However, I was angered to find out that I would have to pay for my unit that day, because when I booked a reservation for a moving truck online, the website offered a promotion for a month's worth of free storage if I made a reservation for a unit - which was the only reason I booked a unit at U-Haul in the first place. If I had known then that my promotion wasn't going to be honored, I would have shopped elsewhere for a unit. I was finally able to get my things into the unit safely after paying for it, but I need to say how angry and disappointed I was that my advanced unit reservation or my promotion wasn't honored and I had to go through all the trouble of making a new reservation and waste hours of my time and the time of my moving helpers. I am going to keep my items in the unit for as long as I need to, and then I will no longer use U-Haul for my storage needs in the future.Allison L. | First Impressions
El cliente no dejó un comentario.CHARLES G.
The staff was very helpful and knowledgeable. Even helped me out with tips for backing up with the trailerPatricia G.
El cliente no dejó un comentario.Nnekia P. | Overall Experience
El cliente no dejó un comentario.Jesi C. | First Impressions
El cliente no dejó un comentario.Deborah B. | First Impressions
El cliente no dejó un comentario.Jennifer C.
Not much. I always use you guys. Great service. Great value.STEPHEN U.
I was told my friends credit card would not be charged as long as I put in the information of my own when I returned the van. Well, the rude lady at the desk did not feel like doing her job and didn't provide the dolly I requested in my order (didnt notice it was missing until I got to my destination). So on the receipt I was being charged for the dolly, to which I responded by checking the box that allows me to dispute the charges. Instead of receiving a call from customer support like I was told, they removed the dolly charge and then charged my friends card without speaking to me at all. First and last time going to this locationCOLE V.
So far great from start to finish everyone was very nice and helpfulErica H. | Online Move In
El cliente no dejó un comentario.LEONARDO C.
El cliente no dejó un comentario.Daphne D.
El cliente no dejó un comentario.SANI B.
Answer the phone. I found that I was going to be a little later using the cargo van and wanted to check in to see if I needed to do anything extra to accommodate that need. I called several times before and after the van was due back but, I got no answer. Since it was early afternoon and the location was not closedGWENDOLYN S.
El cliente no dejó un comentario.EDWARD M.
El cliente no dejó un comentario.Dominique S. | First Impressions
I think the manager and their staff should get a raise on their check for doing a good jobCECIL G.
My reasoning for my rating is because my furniture had mold and smelt like mold. Then moving into my new home I came across roaches!! Like what is going on, I didn't have this problem when I moved my things into this storage and I shouldn't be dealing with this in my new home. I'm sorry but I will never use this place again.jannifer d. | Overall Experience
El cliente no dejó un comentario.JACKSON K. | Overall Experience
My belonging were safe and secure in a very clean facility. I would not hesitate to use U- Haul again.Stephanie T. | Overall Experience
El cliente no dejó un comentario.W Scott F.
Being in an emergency living situation with my family and just recently lost my job two days ago, I had to act fast and after calling multiple locations, then driving to a few others, I got frustrated and took a desperate chance with U-Haul that made a difference in what I needed in storage size! While everyone else was out, they had what I needed to feel relieved and worry free and just want to say "Thank You", for helping me through this.Krisha F. | First Impressions
El cliente no dejó un comentario.LOTTIE J.
El cliente no dejó un comentario.JOSEPH R.
Fix the problems with the truck. Roof leaked, cabin filled up with fumesROBERT B.
El cliente no dejó un comentario.Margaret D. | Overall Experience
Adesha is great.EDWARD M.
El cliente no dejó un comentario.John C.
Everyone was kind & patient with me.ROSELAN W.
El cliente no dejó un comentario.KHADIJA T.
El cliente no dejó un comentario.WALTER C.
El cliente no dejó un comentario.Yolanda L. | First Impressions
El cliente no dejó un comentario.MARVIS M.
El cliente no dejó un comentario.Courtney J.
We drove the truck 10 miles and somehow used 8 gallons of gas. Thinking that the gas meter is faulty.KATHRYN K.
Excellent work staff helped us a lot. Unfortunately, your guidelines for the cell phone mandated, was unhelpful for us as we do not own one. Some other alternative for people who don't own cell phones needs to get established within the procedures for renting storage units and vehicles. Thanks, PhilipPhilip C. | Overall Experience
El cliente no dejó un comentario.Wilbert O. | First Impressions
El cliente no dejó un comentario.Mehul M. | Overall Experience
Trailer was ok, but had not much points attach and place straps to hold the cargo inside the trailer, also trailer was shaking a lot apparently due the unbalanced wheel.OCTAVIO N.
Good and clean but a little expensiveeun j. | Overall Experience
El cliente no dejó un comentario.JENNIFER J.
El cliente no dejó un comentario.Erin F.
El cliente no dejó un comentario.WILLIAM P.
Got stuck in elevator and on 3rd floor several times while moving in. Upon moving out finding items that are damaged from leak in ceiling. You cannot get ahold of office staff to save your life. When you do finally The office staff has a tendency of being very rude. I would not recommend using this location.Joseph G. | Overall Experience
I was promised a free unit when I booked the truck, and instead when I arrived, I was told that the manager had made the decision to change the policy. As a result, I was told I had to pay for the unit, which is a charge I hadn't budgeted for. I was especially disappointed because I had booked the truck and expected that deal before the manager had decided to discontinue that deal, which should, in my mind, make me more than eligible for the deal. Overall, I was very disappointed with my experience at this location, and I won't be using it in the future. Hopefully another storage provider can save me some money or honor the commitments they make to their customers.Joseph R. | Overall Experience
Adesha was very helpful at check in. We are a non-profit and she was able to quickly and accurately remove the sales tax from our bill.EDWARD M.
Very nice facility. Only problem was until had pipes and duct work so didn't get full size unit as advertised. First unit had tight turn and also not quite full size. Switched and second was was worse the pipes/duct, but settled due to convenience to door and straight entrance.David K. | Overall Experience
El cliente no dejó un comentario.Jason M.
El cliente no dejó un comentario.anand v. | Overall Experience
Friendly and helpfulGREGORY W.
El cliente no dejó un comentario.cristi r. | Overall Experience
Wear masks, please! One unmasked worker proudly announced that they refused to get a vaccination. Yikes! Taking care of your customers means something different these days!!CHARLES B.
This is the worst facility I have ever used! There is no 24 hour access unless you pay extra. I was supposed to get a free lock, which I did not get. When they close the office at 7pm, they also lock the double doors. So if you need to move after that you have to take all your furniture through a door barely big enough for one person. There are not enough carts, and only one elevator and you cannot use the stairs! It took hours to move in because there were multiple families there all trying to use one door and one elevator. And if you are not done by 10pm, you can't get in. And if too many people overload the elevator, it stops working. The staff is racist and rude. This facility is way to expensive for the amount of inconvenience involved. I will never rent from them again!Sharon S. | Overall Experience
El cliente no dejó un comentario.Emily B. | Overall Experience
El cliente no dejó un comentario.Raymond S. | Overall Experience
El cliente no dejó un comentario.MASHELLE W.
El cliente no dejó un comentario.FRANK M.
El cliente no dejó un comentario.Jan-Dore H.
El cliente no dejó un comentario.phillip b. | Overall Experience
El cliente no dejó un comentario.John M. | Online Move In
The people we picked up from where rude and harassed me about the rental and the trucks breaks went out. This was horribleMichella P.
El cliente no dejó un comentario.DALE R.
Opening up my boxes i found bugs i didn’t move into the storage withAshley H. | Overall Experience
Customer service representative was a little condescending.LAWRENCE M.
El cliente no dejó un comentario.KIZZY C.
Excellent service!!AHARON W.
Tell them there's a dolly in the trucks that takes up space if you dont use it.Maxwell N.
Hello, Your company needs to update policies and standards in working with customers who do not own a cell phone. Please make sure to recognize also that some people live together and use the same phone. We were repeatedly asked for a cell phone number, we didn't have one with us nor do I own one. My partner did happen to be there and needed after several times reminded the store associates that we are partners and share the same phone number land line and his cell phone number. There are options for people. You need to make those options. I don't think I'll be doing business with U-Haul in the future when I can go to other stores that do offer trucks, vans and storage units without a big dramatic hassle. We were the first of two customers present. We didn't get tended to until two hours later because we were asked to stand aside while the associates waited on others. This was not fair at all.Philip C. | First Impressions
Great serviceKELLIE H.
I thank the lady working there she is nice to me and she is very friendly. I love her she is the bestFaycal M.
El cliente no dejó un comentario.Scott E.
El cliente no dejó un comentario.RONALD BOYD H. | First Impressions
El cliente no dejó un comentario.JACQUELINE H. | Overall Experience
El cliente no dejó un comentario.Jahaan W. | Overall Experience
The truck smelled mustyREAGAN M.
El cliente no dejó un comentario.ASIDDEGYOUSEF A. | First Impressions
U-Haul Bexley I've never been so impressed, absolutely best storage area I have ever seen! Clean and convenient. The staff are exceptional friendly and very helpful! DeborahDEBORAH D. | Overall Experience
El cliente no dejó un comentario.Chaska M. | First Impressions
Staff was nice and helpful. When I made reservation, I was supposed to get first month free but it did not show up at check-in. Unit was nice but door wasn't directly to hallway and there was a tight turn to get in. Requested another unit so I could move items straight in. That unit had a large pipe on right side and duct work dropping about 4 feet down on the other side. We managed to fit our items in but took much effort to fit it. First unit also had obstruction for about 6 inches. If I reserve 5x10x8, it should be 5x10x8. These problems weren't a problem with the staff and they were helpful and accomodating, but the facility should have been designed better.David K. | First Impressions
Efficient and friendly staff!Rebecca D. | First Impressions
Vehicle was clean - worked great. Staff very friendly and efficient!Daniel D.
Trailer's safety latches were bent and misaligned... needs repaired or replacedRobert H.
El cliente no dejó un comentario.JUSTIN C.
El cliente no dejó un comentario.Mehul M. | First Impressions
El cliente no dejó un comentario.Laurie J. | First Impressions
El cliente no dejó un comentario.MEHUL M.
I give it a below average rating because I found the general manager at the Bexley location to be difficult to work with. I highly recommend she go through some form of customer service training in the near future. Her staff was great to work with and the facility was great. Very clean and convenient. I would also look into the elevator. I had a few near scares on it a few times. I hope this is helpful. I will be giving a google review as well.collin w. | Overall Experience
I had an horrible experience due to customer service. I was greeted with a nasty attitude and disposition by an employee at the front desk named Chaunsay Cochran at the alum creek location. She made my experience absolutely horrible. I'll advise everyone I know to not rent from this location simply because of her.BRITTANY J.
The instructions for how to check in so as to disarm the alarm and how to access the storage unit were vague which resulted in us having to go into the building to ask questions twice, pulling up to the incorrect doors and accidentally setting the alarm off twice, which was stressful.Wendy O. | Online Move In
El cliente no dejó un comentario.WAYNE B.
Customer service at the building was horrible. Two people working, neither acknowledged me until I spoke to them. One was playing on her cell phone at the desk and didnt look up at me until the other woman walked away to help another customer.Alexa D.
El cliente no dejó un comentario.Jewell J. | First Impressions
El cliente no dejó un comentario.Earl F. | First Impressions
El cliente no dejó un comentario.LILLIAN W.
Justin took care of me and the store was very well maintained.Jermeki K.
The elevator got stuck and I had no way to the third floor and no solutions for my big items to be keptELIZABETH O. | First Impressions
El cliente no dejó un comentario.Randie P.
Job well doneLISA H.
El cliente no dejó un comentario.ELIZABETH P.
El cliente no dejó un comentario.DARRELL B.
El cliente no dejó un comentario.shirl f. | First Impressions
El cliente no dejó un comentario.Margaret D. | First Impressions
El cliente no dejó un comentario.DARNELL R.
El cliente no dejó un comentario.Shannon T. | Overall Experience
El cliente no dejó un comentario.SHANNON T.
El cliente no dejó un comentario.Andrew T.
Staff was not friendly al all. Check engine light was on. Upon return they were great,TIMOTHY C.
El cliente no dejó un comentario.PAUL R.
Excellent storage space and service! I had no trouble with anything at all!Soumya S. | Overall Experience
The only issue with the facility is the elevator, it is not a freight and small. When moving larger items to 2-3rd floor units, it's challenging because of elevator size. Manager,Ms Adesha, is wonderful. If future storage is needed, I will choose this specific location.REGINA D. | Overall Experience
Better pricingCanaan V.
El cliente no dejó un comentario.REKIA H.
Justin was really nice and so was a young lady named Chaunsay I probably didn’t spell it right but both of them gave great serviceAmelia F. | First Impressions
They need to check for leaks in the truck I had water damage to a lot of my items that’s cost me a lot of money that I can’t get backKenyatha G. | First Impressions
Vehicle was extremely dirty in the outside. Glad for the online application with photos. The photos had shown a brand new pick up with out the U-Haul x stickers that show previous damage. Had to upload new photos with damage that was not shown in the photos.TIMOTHY D.
I am supposed to have access until 10pm. I thought it was FULL access. It is not! We had to move in a uhauk trailer and 2 truck loads of stuff through a tiny single person door because the double doors and garage close when the office closes. And it was raining!!! If I did not already have a full unit I would take my stuff somewhere else. And the after hours help phone number goes to the main office voice mail. It is totally useless.Sharon S. | Online Move In
El cliente no dejó un comentario.BETSY S.
El cliente no dejó un comentario.Chrischon G. | Overall Experience
Hire more staffMark H.
El cliente no dejó un comentario.Savannah B. | Online Move In
El cliente no dejó un comentario.Rekia H. | First Impressions
El cliente no dejó un comentario.MATTHEW M.
A more accessible elevator is needed to facilitate the larger dollies.Dorothy T. | First Impressions
I was told it was 24 hr full access but the big, sliding doors were not accessible in the evenings. This is something that should be mentioned when getting the storage unit. My bike got stolen. My storage unit was already locked and reserved for someone else before I even finalized canceling my unit. What if I still needed access to it? I had it for the month. Luckily I did not but, would have been a very messy situation if I still needed it for the next week or so.Ashley F. | Overall Experience
Elevator was brokeSharron F. | Overall Experience
The original trucks keys were unavailable but the truck was there. The location manager called UHaul and arranged one at another location Upon arriving I was informed that the truck had not been returned. I had to settle for a smaller truck and had to make a second trip adding mileageNEAL S.
El cliente no dejó un comentario.BRADLEY B.
Greeting the customers as they walk in, communicating the reservation steps as a customer checks out.DIAMOND P.
El cliente no dejó un comentario.Monica M.
El cliente no dejó un comentario.Sequeala G. | First Impressions
Great experience!!!! wonderful and friendly team!! easy access to truck, storage unit and overall experience was amazing thank you!!SHERAIEL E. | Overall Experience
Keep everything the same, don't mess with a thing. Good equipment, friendly staff and the know what they are doing.PETER H.
El cliente no dejó un comentario.Sheena B. | First Impressions
El cliente no dejó un comentario.ROBERT D.
The lady's at the Uhaul in Columbus on Alum Creek Rd were very helpful and courtsey. Friendly lady's explained everything out to me since this was my first time renting a truck. Location drop-off was easy to find.JOANN K.
El cliente no dejó un comentario.Tierra S. | Overall Experience
Friendly employee who answered all my questions Her name was ChaunsayKelsey W. | First Impressions
I have never had a problem with staff the manger is on point treat customer the way you want to be treat patient , kind considered and will work with you according to your needs I am a. faith consumer I pay my bill before my bill is due so I like this u-haul being in the neighborhood.gloria b. | First Impressions
El cliente no dejó un comentario.KEVLIN H.
El cliente no dejó un comentario.Erik L. | First Impressions
El cliente no dejó un comentario.KATHERINE B.
The truck ax needs to be serviced it doesn't blow cold when engine is under load or going up hillELLIS S.
Easy, quick pick up. Appreciated the assistance with ensuring trailer was properly connected. Return was fast and easy. Trailer was in great shape and perfect for what we needed!Fredrick S.
Make sure your overhead doors are workingANNY H.
El cliente no dejó un comentario.MATT K.
El cliente no dejó un comentario.BENJAMIN B.
Justin was professional and helpfulELIZABETH E.
El cliente no dejó un comentario.JAMES S.
El cliente no dejó un comentario.Jack F. | Overall Experience
El cliente no dejó un comentario.Laverner H. | Overall Experience
El cliente no dejó un comentario.JAZMIN A.
El cliente no dejó un comentario.eun j. | First Impressions
El cliente no dejó un comentario.ANDREW J. | Overall Experience
El cliente no dejó un comentario.Gunjan S. | First Impressions
El cliente no dejó un comentario.Charletta A. | First Impressions
Helpful and courteous.joseph f. | First Impressions
El cliente no dejó un comentario.freeman d. | Overall Experience
The young lady that originally helped me on day one was kind and helpful. However, after realizing the unit would not work for me I called immediately to cancel the unit and spoke to a gentleman who said he would be able to take care of that. I got a call a couple weeks later asking if I had moved into the unit and I let them know that this was cancelled a few weeks ago. This concerned me that I was charged for time I wasn't using but as of now I am not seeing any charges so luckily we should be good. Hopefully the office can stay organized in the future though so this does not happen. In terms of the unit, I am not sure why a unit is on the third floor without a freight elevator. We were not going to be able to fit some of our items in that tiny elevator and on top of that it would be a very inefficient way to move. We chose another unit that was more convenient for our needs.ALEXANDER G. | Overall Experience
I went after hours (while still open to those with units around 8pm) and the directions were not clear. No idea I had to check into an initial box then each time going in. I also didn't know we could only use the main entrance after hours.Lillian T. | Online Move In
El cliente no dejó un comentario.Larry B. | First Impressions
Adesha the owner was very helpful in making sure I selected the right size storage & explaining everything I needed to know.EMMALEA C. | First Impressions
Booth the Lady and the Asst. Manager was super nice, happy and helpful. The place VERY clean we were pleasedNeal S. | First Impressions
Everyone was so nice and helpful. If I need a storage unit again, I would recommend this oneDawn M. | Overall Experience
Didn't have one problem. Was affordable and easy to access.Janay B. | Overall Experience
El cliente no dejó un comentario.Shanree G. | Overall Experience
I would never rent from this location again with those ladies that work there.Emily D. | First Impressions
The facility was well maintain and staff was very helpful, nice, and knowledgeable also management was nice as well and right on point. Thanks for providing me storage when I was in need.Fredricka R. | Overall Experience
El cliente no dejó un comentario.Whitney C. | Online Move In
Very pleased with the facility and the employees, Will be happy to return if needed.John D. | First Impressions
🙏🙏💪💪😘DONETTA R. | First Impressions
El cliente no dejó un comentario.Connie R. | First Impressions
El cliente no dejó un comentario.Bradley B. | Online Move In
El cliente no dejó un comentario.Yvette B. | First Impressions
El cliente no dejó un comentario.Kristy S. | First Impressions
El cliente no dejó un comentario.Nathaniel R. | Online Move In
Nicole was very helpful. Great customer service to both team members on duty.Andre W. | First Impressions
Thanks to all of the individuals who worked with me and seeing to my needs God bless each and everyone of you and I look forward to having a great repor with you all thank you🤗Gayle P. | First Impressions
Very pleased with my experience. The facility is very clean and the staff was very friendly and kind.Vanessa B. | First Impressions
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