I rented a uhual van online and an hour before I was to go pick it up I received a call saying that they did n ot have the one I reserved. They then transfered me to another location and they also did not have the one i needed. I was then retransfered back to the original location where they did indeed have the one I need at that location. It was a huge runaround and waste of my time and gas, plus made me late to my appointment.
sheenah C.Customer Reviews for U-Haul Moving & Storage of Bethany
Testimonials From Recent Customers
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Several of my items were water damaged. Staff was unfriendly and unhelpful. Staff service was mediocre. Will not be back. Would not recommend
IMANI D. | Overall ExperienceInform customers of all fees upfront. Have all equipment ready for the customer.
Franco M.When you charge per mile for in town rates make it a certain price instead of someone driving across okc 1 time and it costing almost $300. That is ridiculous
Misty H.Smooth transaction and completely personable and professional
darin P.May favorite location. Staff is great!
STEVEN S.Nothing it's not broken no fix its all good
ROBIN L.Very affordable compared to many others and a great value. Staffed with friendly, helpful people.
Devorah A. | Overall ExperienceMy Van Is Still Sitting There, Need To Pick Up When I Can Get A Ride? At 4050 n Oklahoma City, OK. Please, Do Not Tow Away? My Phone # 740-409-3982. Thanks.
Frankie C. | Overall ExperienceExtraordinario servicio al cliente
Richard D.Vida was great, very informative and polite. She made my overall experience a pleasant one.
Kevin B.Keep doing what your doing. Awesome
DENISE M.The ladies at counter was rude
MAGDALENA H.It was great at this location. The last location on nw expressway, was horrible, the truck was awful drank gas and went down the road sideways because the frame was bent bad shook bad. That one was awful and I won't return the nw expressway one at all. We really enjoyed the one on 2425 N Macarthur Blvd okc ok they were awesome
Debra S.Computer training skills for visiting nanagers. I
Kimberly L.The 2 ladies working there were extremely professional and friendly. I'd highly recommend anyone who needs a uhaul to visit them and rent from this location!
Sherri O.The two people that helped me out were very nice and helpful.
Will S.This was the worst experience I've ever had with uhaul. The truck I got had trash from the people previous. The brakes barely worked and they grinded really badly. The steering wheel had to be turned almost sideways to go straight because the alignment was so bad off. If your driving with the window up the wind still comes through the door and is extremely loud. And on the way back to the facility to return the truck the oil light came on. When I returned the truck, I told the guy about everything and he acted like it was an everyday complaint. I will never use uhaul again after this experience.
Marsha B.Make customer service #1 priority Happy customer = word of mouth / more business/more revenue
Moncheri M.The general manager was so nice and efficient!!
DELISA H.Rep was helpful and it was a speedy check out. Gracias
Kimberly S.The gentlemen who helped me was AWESOME! Professional, courteous, and went out of his Way to help me Please give him a raise
John D.Friendly staff, easy to work with.
MATTHEW C. | Overall ExperienceI would like to thank everyone for the great customer service 🙂
tanalya w. | Overall ExperienceThis uhaul store unlike others was very helpful and polite. The store was clean. The manager went out of his way to make sure we had a unit(he thought he was full but walked outside and verified that he did have one left).
Charles M. | First ImpressionsI particularly like the location I'm using. They're always happy they're always willing to help me and they've always gone the extra mile for me. I have been through many managers and staff over the years and it just hasn't changed your people are very good to me
DEBRA W. | First ImpressionsNo further comments.
Steven G.The person working was awful and rude.
Jennifer W.Since day one every staff has been kind and friendly. Very help. Also was very helpful to find me and truck. Thank to all your staff.Thank you
Shelia J. | Overall ExperienceVery nice job good attention good service that guy was very professional, thanks for everything, and I will keep business with you guys
ADRIAN R.Making sure the gas is right bc he said that it had 7/8 and it has at a 1/2
BRIAN S.Always available, even Sundays and evenings.
Linda A. | Overall ExperienceEverything was fine. My unit was dirty.
Kimberly L. | First ImpressionsPrompt and customer service top notch.
Bruce P.Communicate with drop off store. Was told by 1st location that I would be reimbursed $20/day for every day I dropped off trailer early. I should have received a $40 reimbursement. However, drop off site said they don't do that. I would have to get reimbursed from 1st location. Still need to get reimbursed.
DIANA R.They had the van we needed, were quite professional and helpful at the front desk, and were quite thorough with notifying us of charges, etc. Overall great experience!
STEPHEN B.The manager cussed at me and said that I didn't return my truck and he was going to file a police report on me. He told me that my job really wasn't my job and that he was going to send me to jail. I would like to speak with upper management. He was extremely rude and disrespectful. Come to find out my truck was found by him 10 minutes after he called me. He did not call me back to apologize or say that he checked in my truck . He had the Shawnee location where I picked up the truck call me.
Cassie H.Quinton was very professional and helpful.
Kimberly E.I've had the absolute pleasure of having Quintin May at two separate locations when needing a UHaul truck, trailer and storage space. He has been the most professional, helpful, friendly and courteous individual ever! I wish he could be cloned for all other businesses!! Give this man a raise and don't let him go!
Kimberlee C. | Overall ExperienceHave wonderful people like Quintin May at all of your UHaul sites!!!
Kimberlee C.I backed trailer in (not normal Uhaul) to drop. I approached and she (Wanda) said. "Ya, drop it right there". I said
STEVEN B.Need to be open longer hours . Other than that everything, especially the gentleman in office was great.
Michelle H. | First ImpressionsStorage unit wasn't well lit, meaning there were no lights inside and it was always dark in the back half of the storage even when the sun was out. There should definitely be a light or lights added, especially during winter when the sun goes down at 5:15pm. Other than that, it was all good. Gracias
Skylar L. | Overall ExperienceKeep up the good work
Sharon P. | First ImpressionsND
Coatney M.Check that lights work Stay with one customer at a time until complete.
DAVID JOHN D.The original place for drop off looked like an abandoned building. Gave McArthur a call, they were open early. And very accommodating. Organized and great costumer service.
ARNEL M.The gate was stuck we some how managed to get the uhaul back to our storage area. We were NOT going to even try to get it back out front. We had to leave the truck inside the gate instead of parking out front. The Associate was really nice, it would've been nice to know that the gate was barely operational before we rented the truck and got a unit there. Overall 6/10 experience.
krystalyn H.returned equipment on 11-13-2021 worker accused me of breaking tire strap on trailer. i advised him that tire strap had much wear and tear on it prior to me renting to trailer and that he broke off during transportation. Rep accused me of breaking the strap i felt very disappointed of customer service given to me . The location was 2425 macarthur in oklahoma city oklahoma . I advised that rep be trained on customer service and not to accuse someone of something without knowing the facts .
RONALD T.I have no complaints everything was quick and efficient, great customer service!
KELLYE J.Easy experience
ANDREW S.Employees were great. The morning shift guy saved me a hundred bucks by changing my rental since I didn't know it was one way, when I only live 2 miles away and was only going to be driving about 10 miles and only needing the truck for about 6 hours. So glad I saved that much, it really helped.
Skylar L.keep Quinton!! he's amazing'!!
Kim R.So helpful during a difficult move, friendly and provided great service!
clint N.Brand new van! Great experience!
JORDAN K.Fix the ac and cruise control
Raymond U.Very helpful and friendly, great experience.
FRANKLIN H.THE MAN WAS NICE AND HELPFUL
Carl D. | First ImpressionsThe gentleman working in the store was the best. He helped us get everything set up and was one of the kindest people I have ever met.
HEATHER H.The unit is a lot smaller than we need so we will have to find another one later on
cristal b. | First ImpressionsThe gentleman that helped us is super friendly and helpful. Will definitely use this location again.
Elizabeth S.The young lady that helped me return the car transport is amazing!!! We drove past 3 other U-Haul locations to return and the customer service is well worth the drive.
Elizabeth S.Great guy that morning
Matt M.On line reservations are choppy, over selling your products!
Scott W.Excellent customer service! You have my business!
Edward H.Great service! Very helpful & friendly staff. Will continue to use this location for all my rental needs.
STEPHEN F.Quintin was AWESOME!!!! He was perhaps the 1 person out of the whole move ( from Idaho) that made my move tolerable! so kind and gracious!!!
Kim R. | First ImpressionsLaquonda is friendly and very helpful.
Kevin J.Nothing as far as I'm concerned it was an awesome experience thank you so much
ALEATHA L.Best service I have received in a very long time . The personnel were great.
JAMES K. | First ImpressionsThe staff there is the best I've ever dealt with.
veronica k. | First ImpressionsThe manager on site as of 9/24/21 was an amazing help in every way. I appreciate his abilities to accommodate my situation. I would highly recommend there business.
Anthony L. | Overall ExperienceGreat service, very nice & courteous employees.
craig F.Good experience, would use again
Kylie H. | Overall ExperienceOnly comment is that the row of units didn't have any electrical power for lighting. When i asked about it, they said they wouldn't fix it. They said if I'm in there after dark, that I'd have use a flashlight. I told them I was paying for a unit with lighting, they were not interested in fixing the problem.
MARK S. | Overall ExperienceLa verdad nos toco vivir una muy desagradable experiencia, hicimos contrato de mes por mes a la hora de firmar nos ofrecieron una garantia una, desafortunadamente era la primera vez q yo necesita de estos servicios y pir mi poca experiencia, nos paso lo q nunca crei, se metio el agua a el contenedor perdimos 1 recamara la mesa del comedor, 1 television lo mas desagradable q a la hora del reclamo, nos comentan q hay 2 tipos de garantias q por 10 o 17 dolares mas hubiera cubierto hasta 15 mil dolares, desafortunadamente yo no lo sabia, asi como no sabia q se nos hiban a dañar los muebles y lo peor q la respuesta fue q fue mi culpa por no haber preguntado, y yo creo q quiza no estan capacitados correctamente, me hubiesen informado q existian diferentes garantias, por supuesto hubiese optado por pagar 17 dolares mas y asi no hubiese perdido la mitad de mis muebles, desafortunadamente llegamos a buscar casa, trabajo, y lo peor pagamos camion para traer todos nuestros muebles y nos salen con q ni son seguros los storages, y q no estan capacitados sus empleados... Cero recomendables
Hugo B. | Overall ExperienceThe workers at front desk were so nice and kind and helpful.
WILLIAM R. | First ImpressionsThanks for helping our troops USA.
CHARLES A. | Overall ExperienceThanks Quintin you were extremely helpful
Daya D. | First ImpressionsThe office staff is amazing! So friendly and extremely helpful! Because of them, I will use U Haul always for moving and storage needs! The best customer service I have had in a long time!!
Kelly C. | Overall ExperienceStaff was extremely friendly and knowledgeable.
Rosie C. | First ImpressionsGreat Experience!!! And Friendly Staff!!!
George B. | First ImpressionsExcellent staff at this location.
James L. | Overall ExperienceVery respectful and helpful with all my questions and concerns.
sequita n. | First ImpressionsI haven't rented a storage in years, uhaul was convenient, free first month , were very professional, what more could I ask for, thank you, I would recommend as well as myself rent from you in the future
Lora P. | Overall ExperienceThe gentleman that checked us in at 8 am was not friendly at all. Gave us very little instructions and sent us on our way. When we returned the Uhaul the staff was there cleaning the drive and one guy ran ahead to lock the door. He instructed us to leave the key in the drop box and leave the Uhaul under the canopy. We asked if we should lock the back since there was a dolly and he said no just lock the doors. We did as he said but was nervous the dolly could be stolen. We had no issue with the Uhaul truck and will use this facility again but hoping the staff is happier and friendly to their customers.
Stephanie T. | First ImpressionsWhile I have had issues with U-Haul in the past this location worked out and I never had any problems. As a note the website to setup payments is not the best but when I did have issues, this location was fast to fix it for me.
gregg b. | Overall ExperienceThey forgot to scan in my trailer so I had to do that part myself
JONATHAN N. | First ImpressionsMuy buen sitio para almacenar cosas y muy buen sevicio .
victor a. | Overall ExperienceThe lock was not in the unit and the exit was confusing.
Tracy E. | Online Move InAbsolutely love the gentleman you have on staff! He helped me when I rented a Uhaul in Edmond six months ago. Very helpful and professional! I was so happy to see him when I rented storage here in Bethany!!
Kimberlee C. | First ImpressionsStephanie was great, patient and thorough and professional
Jose F. | Overall ExperienceI rented a unit for 39.95 I believe and it ended up being to small. So I called the office to get a bigger size. Which she did. Yet when I got there I didn't recieve the gate code. I had a new unit with the old i it gate code. Out of desperation of getting in with trucks loaded...I had to but another unit. Customer service said once the office opened the next morning it would be straightened out. 2 weeks later I'm still waiting for it to get straightened out. Meanwhile, I'm charged 39.95 + 94.?? For another unit for 1 month. When it should have been free with the promotion offer of renting a box truck get 1 month free storage rental.
Kennie O. | Online Move InDonna consulted then provided the correct storage solution for my needs. Clean and accessable location. Friendly and accommodating. Very professional.
CECIL P. | First ImpressionsThis was my first time renting a storage unit and the staff was very helpful and made it a good experience. Gracias
Kimberlee J. | First ImpressionsOutstanding customer service,patient with me as I requested another unit that was accessible from my car,I have rented many storages and truly this was the smoothest experience I've had.
Jose F. | First ImpressionsEveryone was always nice.
Rene C. | Overall ExperienceGreat!!!!!!!! and Thank you.
Ammy V. | First ImpressionsEvery and any time I had a concern come up over the 1 year that I maintained a storage unit, it was taken care of right away.
jalissia l. | Overall ExperienceGreat Customer Service!
Shantell P. | First ImpressionsDo not have anything to do with this Uhaul location!! The manager is dishonest and will rip you off.
cheri o. | Overall ExperienceDonna and staff are nice and go over and beyond to do you right. Thank you Donna for working with us and the storage.. They are great people who care for the customers...
Joy W. | Overall ExperienceThe management is extremely rude. You would think during a major power outage they would have a little more comparison to people and their needs. That someone would be available to open the gate that was not electronic. Also a black lady that was there had been coming every day for a week and she wouldn't let her get her stuff but she let us get ours.
Brittany B. | Overall ExperienceThe guy in the front office was so friendly and nice !! I forgot his name but deserves a raise 🙂
Veronica G. | Overall ExperienceSuch an easy and amazing experience!!!❤❤❤❤❤
jonathan g. | First Impressionsthe Attendant was very helpful and courteous! All our needs for stirage were met in addition to a dolly that was not available at the Uhaul where I pick up the truck!! All work out splendidly with our move in to storage due to her help.
James G. | First ImpressionsA good experience. My needs were fufilled
jimmie r. | Overall ExperienceVery good experience and no problems
horacio l. | Overall ExperienceThe agent was great and puts on a great face for Uhaul! She was amazing!!!
brett m. | First ImpressionsI think there should be a refund if you move out before the end of your pdf rent. Also you should be able to pro rate rent to accommodate your pay days.
LINDA R. | Overall ExperienceGot there close to closing. The lady that helped me was nice, making sure I knew how to get to my unit and making sure my access card worked. 5-stars
Germaine D. | First ImpressionsVery helpful and courteous customer service representative
brian d. | First ImpressionsGot exactly what I wanted in 1 day U-Haul and storage
tamiha j. | First ImpressionsThey were very helpful and nice
Cassandra W. | First ImpressionsLoved the staff, good access in and out. I had good experience with the truck rental as well.
Daniel O. | Overall ExperienceThey were helpful, nice, and they work with you beyond what they are required to.
Edwina G. | Overall ExperienceMy rent was paid thru aug I got no refund back I vacated on 7-27 rent was paid thu 8-17 charged me for renters ins didnt refund that back either
gary s. | Overall ExperienceVery pleasant and polite.
Linda D. | First ImpressionsNice staff, easy process, all my stuff stayed secure until I needed it.
Patricia H. | Overall ExperienceLady working counter was very helpful and friendly.
erick k. | Overall ExperienceVery nice people in the office.
Keatra W. | First ImpressionsVery helpful with my one-way truck return and storage rental.
dan d. | First ImpressionsIn addition to the excellent service, I was particularly impressed by the restroom.
james c. | Overall ExperienceThis Uhaul facility was professional and handled me with integrity and care.
Seneka N. | Overall Experience