Comentarios de los clientes para U-Haul Moving & Storage of Bethany

The management is extremely rude. You would think during a major power outage they would have a little more comparison to people and their needs. That someone would be available to open the gate that was not electronic. Also a black lady that was there had been coming every day for a week and she wouldn’t let her get her stuff but she let us get ours.

We were greeted by a very nice person. The process of picking up the cargo van was very easy. The dropping off the van was as easy. The van was clean and very easy to drive.

Honestly this was the smoothest vehicle rental transaction I've ever had. Walked in, within 2 minutes I'm out of the office keys in hand and the same when I returned. Thank you

Laquanda that works at the front desk has helped me before. She has been amazing both times and was very patient with me. She is the definition of a well designed employee. Ty

Service was very polite.

Service was great, but the gentleman that worked yesterday was not wearing a mask when the signs on the door stated that masks were required.

I think this storage facility will suit me fine.

Trailer was filthy.

Give customers more time especially when they travel far and not familiar with the area Don't charge customer your price for gas but charge the actual $ amount gas cost at a gas station

the young woman that took back the truck DID NOT HAVE A MASK ON , and in our city it is a law!!!! I did not repot it but someone will.

The truck was filthy inside.

The guy in the front office was so friendly and nice !! I forgot his name but deserves a raise 🙂

Truck was just really old and “janky”. Lots of play in steering wheel. Didn't really fell safe.

The staff was amazing!

Check-in was not efficient, mobile check-in didn't work and the customer service reps at the counter weren't any better.

NA

There is no equipment at this location

These people here at this Uhaul went above and beyond the call of duty of helping and making sure that everything is okay very nice extremely polite and very fun to talk to we both made each other smile laugh and joke not too many people in this world like this anymore it was a blessing to have met these people

Keep making your customers not just happy but ecstatic!

None

The lady explained that we didn't need to fill tank that it was on paperwork that we were given and were we informed I said no but she did take the time to show us which was not the case at pick up in Lawton.

In and out quickly. Very friendly

The customer rep at the door was so friendly and helpful. One of the best service I ever had. Great job!!

Very poor customer care.

Stay like you are [here in Columbus Georgia the staff] they are very courteous, professional and very helpful. On a scale of one to ten I would rate the Columbus facility an eleven. This group is an asset to your company. Thank you again for your awesome staff. Bud and Becky Bishop

The return process was the best part of the rental.

I've been coming here for years and never had a problem. Thank you.

Ok-ish experience getting the truck, horrible experience trying to return it- takes 20-30min at least, there's no 'bar code' to scan, no one answers the call- I was on hold for 10min each time before giving up. The rules are not clear. Had to drive 20min for no good reason, just to drop the truck off at a different location.

Efficient, flawless, absolutely exceptional service...with a smile! Thank you.

Get the location services to work (worker couldn't get it to work either). Include the rental equipment that we paid for in the uhaul so we don't have to go back and get it later

Great customer services

Inform customers of the activation of the tow alarm, which effects the operation of the vehicle.

Such an easy and amazing experience!!!❤❤❤❤❤

ok

Nothing

The inside was filthy . White stuff all over it . And it took almost an hour to get the uhaul. Other than that it was good..

Excellent and professional employee.

Reduce the price.

the Attendant was very helpful and courteous! All our needs for stirage were met in addition to a dolly that was not available at the Uhaul where I pick up the truck!! All work out splendidly with our move in to storage due to her help.

the trailer leaked during the rain storm getting the table and mirror wet. not happy.......the back is off the mirror and the table will have to be repaired. i would not recommend u haul.

The person who helped me was UNBELIEVABLY nice and inviting, she had amazing customer service and kept apologizing for the accident.

N/C

A good experience. My needs were fufilled

More room in the store would be awesome.

I had some problems with checking in with my phone. It took me over 20 mins. Using my phone to finally get the equipment. I don't feel it is user friendly using the check-in feature with the phone. Thank you.

I have no complaints . They did a great job on getting me in and out. Made it easy on me especially with it being my first time. I felt welcomed with open arms. Thank you and God bless

The lady that was inside was extremely rude and was not very helpful everything was dealt with an attitude, and very unprofessional. I've used this place before and normally the service is great but not with this lady.

Very good experience and no problems

Idk! Everything went well. Staff very friendly and helpful.

Customer service was a pleasure. The return young man at Plano TX was a champ didn't waste anytime helping me and online receipt was there like he said. I will recommend to my family and friends to use uhaul

Thank you for all the information on the propane bottles while I was returning the trailer. I will be back to get some propane.

Will definitely be using this location for all my future truck and trailer needs! Love the staff & rental went very smooth from start to finish.

Bigger enclosed trailers

The agent was great and puts on a great face for Uhaul! She was amazing!!!

Only rented a dolly for the rental. Staff member was nice upon return. The office was busy and she told me to leave the dolly and not worry. I mentioned that I was 20 minutes late with the return, she stated there would not be additional charges. The next day I received my invoice and a second day was charged. Perhaps this was a miscommunication in the office, but it did not match what I was told.

Curteous.

The Gas charge was questionable. The People are Very Nice, Proffesional, I am complaining about the Mileage.

Staff was very patient and helpful with everything.

Every thing is ok

I think there should be a refund if you move out before the end of your pdf rent. Also you should be able to pro rate rent to accommodate your pay days.

Got there close to closing. The lady that helped me was nice, making sure I knew how to get to my unit and making sure my access card worked. 5-stars

Very helpful and courteous customer service representative

Got exactly what I wanted in 1 day U-Haul and storage

They were very helpful and nice

Loved the staff, good access in and out. I had good experience with the truck rental as well.

They were helpful, nice, and they work with you beyond what they are required to.

My rent was paid thru aug I got no refund back I vacated on 7-27 rent was paid thu 8-17 charged me for renters ins didnt refund that back either

Very pleasant and polite.

Nice staff, easy process, all my stuff stayed secure until I needed it.

Lady working counter was very helpful and friendly.

Very nice people in the office.

Very helpful with my one-way truck return and storage rental.

In addition to the excellent service, I was particularly impressed by the restroom.

This Uhaul facility was professional and handled me with integrity and care.

Overall good

Great, good facility

I would use this facility again!

Nice staff great prices and very friendly and helpful.

I would not recommend this uhaul storage cause for $160 a month you would think the lights or plugs would work inside the storage unit and all could say was most of them are like that..

Donna Lawrence, is the best,she is light on a dark day! Thank you, Donna!

Mrs Donna Lawrence, And Her Staff Were Some Of The Sweetest People I Had The Pleasure Of Doing Business With. And Very Professional, And Very Easy To Get In-contact With And Went Beyond ~

Very good customer service, was excellent.

Always friendly and informative

Friendly and professional staff. Made me feel welcomed. Great experience!

Everyone was do kind and very helpful when i had trouble with my lock.

Over 12 months time we got charged 5 times 15$ late fee for their failure to set up our auto-pay even after repeated face to face visits regarding the late fee, reimbursed on the final time

Donna the manager is a very caring person she is very sweet and understanding helpful goes above and beyond to help may God bless her will definitely recommend her and this location to friends!

Good experience, property has definitely improved with installation of new doors. Thanks guys!

A very nice storage place to be at and thank you for everything

95% of the time I ever went to use the restroom it was clean. I appreciate that very much. Thank you.

Good experience