Stephanie was great, patient and thorough and professional
Jose F. | Overall ExperienceCustomer Reviews for U-Haul Moving & Storage of Bethany
Testimonials From Recent Customers
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I rented a unit for 39.95 I believe and it ended up being to small. So I called the office to get a bigger size. Which she did. Yet when I got there I didn't recieve the gate code. I had a new unit with the old i it gate code. Out of desperation of getting in with trucks loaded...I had to but another unit. Customer service said once the office opened the next morning it would be straightened out. 2 weeks later I'm still waiting for it to get straightened out. Meanwhile, I'm charged 39.95 + 94.?? For another unit for 1 month. When it should have been free with the promotion offer of renting a box truck get 1 month free storage rental.
Kennie O. | Online Move InStay open later otherwise everything fine, thanks
Sonya B.The person that waited on me was very nice and professional, great place, thank you.
MICHAEL D.Donna consulted then provided the correct storage solution for my needs. Clean and accessable location. Friendly and accommodating. Very professional.
CECIL P. | First ImpressionsThey are top notch. I recommend them to everyone. They really did a great job for us. They are my go to location for every thing. I do not think you can improve on perfection.
RODERICK C.Your gas gauge is stuck in full. It didn't move it all but held 11 dollars to file it back up. Someone may take advantage of that.
clif D.It went well.
Debra C.This was my first time renting a storage unit and the staff was very helpful and made it a good experience. Gracias
Kimberlee J. | First ImpressionsOutstanding customer service,patient with me as I requested another unit that was accessible from my car,I have rented many storages and truly this was the smoothest experience I've had.
Jose F. | First ImpressionsHey super human being. He reminded me of my grandfather he was so helpful and just an amazing person. If I had more time I would love to go back and have some coffee with him and visitâœï¸
Tim W.Everyone was always nice.
Rene C. | Overall ExperienceGreat!!!!!!!! and Thank you.
Ammy V. | First ImpressionsEvery and any time I had a concern come up over the 1 year that I maintained a storage unit, it was taken care of right away.
jalissia l. | Overall ExperienceI can't think of a thing very professional and well taken care of.
Richard H.Great Job Team!!! Thank you so kindly!!!
Melissa A.These folks are GREAT to work with. Definitely recommend this location.
RODERICK C.Great Customer Service!
Shantell P. | First ImpressionsWHEN WE PICKED UP OUR VAN IT WAS NOT READY. WE HAD TO REMOVE THE ICE OURSELVES.
kevin M.We chose the mobile pick up for convenience and to avoid seeing anyone. It took a while to navigate the app and get it set up. I did step into the office for help. The lady seemed nice and was wearing her mask but she would pull it down to talk to me. I don't know what the point of wearing it was. I was by the door and she was far enough away. It did concern me. I have lost several people to Covid and take as many precautions as I can to be safe. Checking the truck back in was super easy.
Cheree B.Super friendly and helpful ladies at this location!!!
JENNIFER W.Very friendly customer service..
MICHELLE N.Nothing.
James V.The trailer lockdown mechanism on passenger side does not work
randy Z.Do not have anything to do with this Uhaul location!! The manager is dishonest and will rip you off.
cheri o. | Overall ExperienceDonna and staff are nice and go over and beyond to do you right. Thank you Donna for working with us and the storage.. They are great people who care for the customers...
Joy W. | Overall ExperienceThe management is extremely rude. You would think during a major power outage they would have a little more comparison to people and their needs. That someone would be available to open the gate that was not electronic. Also a black lady that was there had been coming every day for a week and she wouldn't let her get her stuff but she let us get ours.
Brittany B. | Overall ExperienceWe were greeted by a very nice person. The process of picking up the cargo van was very easy. The dropping off the van was as easy. The van was clean and very easy to drive.
neta G.Honestly this was the smoothest vehicle rental transaction I've ever had. Walked in, within 2 minutes I'm out of the office keys in hand and the same when I returned. Gracias
Dane C.Laquanda that works at the front desk has helped me before. She has been amazing both times and was very patient with me. She is the definition of a well designed employee. Ty
Chancellor S.Service was very polite.
DAVID ALEN R.Service was great, but the gentleman that worked yesterday was not wearing a mask when the signs on the door stated that masks were required.
GREGORY K.I think this storage facility will suit me fine.
Donald S.Trailer was filthy.
Kandi E.Give customers more time especially when they travel far and not familiar with the area Don't charge customer your price for gas but charge the actual $ amount gas cost at a gas station
Yanick N.the young woman that took back the truck DID NOT HAVE A MASK ON , and in our city it is a law!!!! I did not repot it but someone will.
Tammy W.The truck was filthy inside.
TERRY L.The guy in the front office was so friendly and nice !! I forgot his name but deserves a raise 🙂
Veronica G. | Overall ExperienceTruck was just really old and “jankyâ€. Lots of play in steering wheel. Didn't really fell safe.
Joanie B.The staff was amazing!
James H.Check-in was not efficient, mobile check-in didn't work and the customer service reps at the counter weren't any better.
Raymond M.ND
Lisa V.There is no equipment at this location
Jeffrey G.These people here at this Uhaul went above and beyond the call of duty of helping and making sure that everything is okay very nice extremely polite and very fun to talk to we both made each other smile laugh and joke not too many people in this world like this anymore it was a blessing to have met these people
JASON C.Keep making your customers not just happy but ecstatic!
Dennis V.Ninguno
FRANCISCO C.The lady explained that we didn't need to fill tank that it was on paperwork that we were given and were we informed I said no but she did take the time to show us which was not the case at pick up in Lawton.
David B.In and out quickly. Very friendly
Paul D.The customer rep at the door was so friendly and helpful. One of the best service I ever had. Great job!!
Olaotan F.Very poor customer care.
Stephanie S.Stay like you are [here in Columbus Georgia the staff] they are very courteous, professional and very helpful. On a scale of one to ten I would rate the Columbus facility an eleven. This group is an asset to your company. Thank you again for your awesome staff. Bud and Becky Bishop
Michael B.The return process was the best part of the rental.
Patti P.I've been coming here for years and never had a problem. Gracias.
Michael S.Ok-ish experience getting the truck, horrible experience trying to return it- takes 20-30min at least, there's no 'bar code' to scan, no one answers the call- I was on hold for 10min each time before giving up. The rules are not clear. Had to drive 20min for no good reason, just to drop the truck off at a different location.
Wiktoria K.Efficient, flawless, absolutely exceptional service...with a smile! Gracias.
Kimberlie R.Get the location services to work (worker couldn't get it to work either). Include the rental equipment that we paid for in the uhaul so we don't have to go back and get it later
David A.Great customer services
MATTHEW B.Inform customers of the activation of the tow alarm, which effects the operation of the vehicle.
JOHNNIE N.Such an easy and amazing experience!!!❤❤❤❤❤
jonathan g. | First Impressionsok
Franklin D.Nada
Ralph C.The inside was filthy . White stuff all over it . And it took almost an hour to get the uhaul. Other than that it was good..
Nicole C.Excellent and professional employee.
Dirk A.Reduce the price.
George B.the Attendant was very helpful and courteous! All our needs for stirage were met in addition to a dolly that was not available at the Uhaul where I pick up the truck!! All work out splendidly with our move in to storage due to her help.
James G. | First Impressionsthe trailer leaked during the rain storm getting the table and mirror wet. not happy.......the back is off the mirror and the table will have to be repaired. i would not recommend u haul.
Barbara G.A good experience. My needs were fufilled
jimmie r. | Overall ExperienceVery good experience and no problems
horacio l. | Overall ExperienceThe agent was great and puts on a great face for Uhaul! She was amazing!!!
brett m. | First ImpressionsI think there should be a refund if you move out before the end of your pdf rent. Also you should be able to pro rate rent to accommodate your pay days.
LINDA R. | Overall ExperienceGot there close to closing. The lady that helped me was nice, making sure I knew how to get to my unit and making sure my access card worked. 5-stars
Germaine D. | First ImpressionsVery helpful and courteous customer service representative
brian d. | First ImpressionsGot exactly what I wanted in 1 day U-Haul and storage
tamiha j. | First ImpressionsThey were very helpful and nice
Cassandra W. | First ImpressionsLoved the staff, good access in and out. I had good experience with the truck rental as well.
Daniel O. | Overall ExperienceThey were helpful, nice, and they work with you beyond what they are required to.
Edwina G. | Overall ExperienceMy rent was paid thru aug I got no refund back I vacated on 7-27 rent was paid thu 8-17 charged me for renters ins didnt refund that back either
gary s. | Overall ExperienceVery pleasant and polite.
Davis L. | First ImpressionsNice staff, easy process, all my stuff stayed secure until I needed it.
Patricia H. | Overall ExperienceLady working counter was very helpful and friendly.
erick k. | Overall ExperienceVery nice people in the office.
Keatra W. | First ImpressionsVery helpful with my one-way truck return and storage rental.
dan d. | First ImpressionsIn addition to the excellent service, I was particularly impressed by the restroom.
james c. | Overall ExperienceThis Uhaul facility was professional and handled me with integrity and care.
Seneka N. | Overall ExperienceOverall good
olivia p. | Overall ExperienceGreat, good facility
Debra G. | Overall ExperienceI would use this facility again!
KAREN F. | Overall ExperienceNice staff great prices and very friendly and helpful.
jeff s. | First ImpressionsI would not recommend this uhaul storage cause for $160 a month you would think the lights or plugs would work inside the storage unit and all could say was most of them are like that..
willistine c. | Overall ExperienceDonna Lawrence, is the best,she is light on a dark day! Thank you, Donna!
josephus j. | Overall ExperienceMrs Donna Lawrence, And Her Staff Were Some Of The Sweetest People I Had The Pleasure Of Doing Business With. And Very Professional, And Very Easy To Get In-contact With And Went Beyond ~
Lori H. | Overall ExperienceVery good customer service, was excellent.
douglas t. | ReservaciónAlways friendly and informative
TERRI A. | Overall ExperienceFriendly and professional staff. Made me feel welcomed. Great experience!
Timothy B. | Overall ExperienceEveryone was do kind and very helpful when i had trouble with my lock.
Sandra H. | Overall ExperienceOver 12 months time we got charged 5 times 15$ late fee for their failure to set up our auto-pay even after repeated face to face visits regarding the late fee, reimbursed on the final time
SAMANTHA H. | Overall ExperienceDonna the manager is a very caring person she is very sweet and understanding helpful goes above and beyond to help may God bless her will definitely recommend her and this location to friends!
christina p. | Overall ExperienceGood experience, property has definitely improved with installation of new doors. Thanks guys!
robert M. | Overall ExperienceA very nice storage place to be at and thank you for everything
melvin r. | Overall Experience95% of the time I ever went to use the restroom it was clean. I appreciate that very much. Gracias.
charity r. | Overall ExperienceGood experience
Chelene L. | Overall Experience