Customer Reviews for U-Haul Moving & Storage of Benton Harbor

3113 comentarios

1529 M 139 Hwy   Benton Harbor, MI 49022
(@ Napier)

(269) 927-4494

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(269) 927-4494

1529 M 139 Hwy
Benton Harbor, MI 49022
(@ Napier)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos

Clasificación:
2.0

Could barely enter into drive as trucks were stacked up blocking entry of a busy street. Was told I would get a $39.00 savings rate for dropping to this local. Charged way over the promised rate. Seller said savings rate would be honored at drop off and it does not appear this way.

bud V. 
Clasificación:
4.0

My reservation was not entered into the system for Benton Harbor location. The manager Eric was able to get the trailer situation sorted out and got me on my way with minimum delay.

Albert V. 
Clasificación:
3.0

Have decent waiting room for those who can't leave their vehicles.

Virginia C. 
Clasificación:
5.0

Excellent service. Thank you

Patrick W. 
Clasificación:
5.0

Good job

Christopher S. 
Clasificación:
5.0

The manager was efficient and friendly. No issues whatsoever.

Rebecca G. 
Clasificación:
5.0

Great service!

alison P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Richard W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael A. 
Clasificación:
3.0

El cliente no dejó un comentario.

MARK T. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANTHONY L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark T. 
Clasificación:
3.0

El cliente no dejó un comentario.

Brian H. 
Clasificación:
1.0

They never give your money back they always come up with sum not to give your money back.

Natasha W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Grant L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephanie R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sharon S. 
Clasificación:
3.0

El cliente no dejó un comentario.

Paul E. 
Clasificación:
3.0

drop off area was left pretty messy

BENJAMIN PAUL F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gustave C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael A. 
Clasificación:
5.0

Such a pleasant lady to work with and we would diffenately work with Amy again.

Gabrielle E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ryan H. 
Clasificación:
1.0

All equipment was poor I want my money back

Latakeila M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Arthur L. 
Clasificación:
5.0

I don't have anything bad to say there team is awesome there trucks are clean and you feel safe before leaving

Kenneth K. 
Clasificación:
4.0

Prompt cheerful service.

David S. 
Clasificación:
5.0

Check in was very easy. Overall rental worked great

George W. 
Clasificación:
5.0

I really appreciated the service and will use this location in the future

Scott M. 
Clasificación:
4.0

El cliente no dejó un comentario.

SANDRAMARIE L. 
Clasificación:
4.0

El cliente no dejó un comentario.

DONALD S. 
Clasificación:
5.0

Nothing to improve. The owner and his wife were super helpful when it came time for me to remove my cars and disconnect the two auto transporters so I could take my trucks to unload. They were equally helpful when it can time to drop off the trucks. They are hardworking, honest and friendly young entrepreneurs. I love it!!!

BRYAN H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Margaret J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marco J. 
Clasificación:
1.0

The cab had some trash in it when I first arrived. I also tried to switch my reservation to one-way because I didn't realize I had to return it to the same location. Unfortunately I was charged double and had to drive 120 miles back to return the truck. The fact that you guys couldn't make an exception was ridiculous. I will never be renting with uhaul again and I will not be recommending it to anyone.

Ryan K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Deborah H. 
Clasificación:
3.0

El cliente no dejó un comentario.

Britney R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Andrew D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alicia J. 
Clasificación:
4.0

El cliente no dejó un comentario.

Christopher F. 
Clasificación:
5.0

The employees are very helpful and courteous. They seem to strive to make the customer experience enjoyable.

Albert V. 
Clasificación:
5.0

It was a very easy process during a stressful time and the staff was friendly and knowledgeable.

Jaimemichelle H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gary L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tiffany P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Greg H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Kristopher D. 
Clasificación:
5.0

El cliente no dejó un comentario.

lewis G. 
Clasificación:
5.0

Sorry I was unable to return the truck by closing time so I never had a face to face contact with an associate. What I can say is that they processed my refund very fast and I thank you for that.

SHARON J. 
Clasificación:
3.0

I had to drop off late. The system would not let me return the truck due to app errors. Waited on hold for customer service and had to call back twice. This took almost an hour just to complete the return.

Robert B. 
Clasificación:
5.0

The folks that run this location are excellent. Very helpful and friendly.

John F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Georgina S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Carla P. 
Clasificación:
4.0

Sometimes the workers are difficult to find, but once you find them they have all been willing to help.

Renee M. 
Clasificación:
5.0

I have rented from this location before, and service continues to be very good.

Julie and Michae S. 
Clasificación:
5.0

Carol was very helpful and friendly.

Jackson H. 
Clasificación:
5.0

The person working there was incredibly knowledgeable and had great customer service. Gracias.

David O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bonnie B. 
Clasificación:
3.0

Cargo van storage area was not clean. I swept it out and mopped it down so I wounotget charged a cleaning fee. I would suggest if vans are dirty someone shoclean them prior to rental.

Terence L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Elizabeth B. 
Clasificación:
3.0

I'm at this location alot. Don't have alot of options in my area Trucks could use some thorough cleaning. And customer service is just ok. Staff always seem over worked.

Angela R. 
Clasificación:
3.0

El cliente no dejó un comentario.

LOUIS ERIC L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tamara T. 
Clasificación:
4.0

El cliente no dejó un comentario.

Joshua E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rebecca B. 
Clasificación:
3.0

The location seems to be understaffed. There was only one person to open the contracts and checkout the equipment. The time I picked up was very early (there were not many people) and she was able to check me out relatively quick. However, when I came back a couple of hours later to return, there was already a line. Luckily , she saw me on line and told me to leave the equipment at the same spot and go home. I didn't have to wait for my time in the line. Have I gone at that time to pick the equipment up, I would be late for my other appointments.

Luiz B. 
Clasificación:
5.0

Nice and easy transaction

Tamara T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sheilah Q. 
Clasificación:
5.0

Nada

Patrick G. 
Clasificación:
4.0

El cliente no dejó un comentario.

James R. 
Clasificación:
5.0

Online ordering and pickup processes were straightforward. Everything went as expected with no issues.

Kimberly J. 
Clasificación:
4.0

There was significant debris and disorganization at the drop-off lane at the Benton Harbor location. The other exterior areas looked more clean and organized. The U-Haul worker that performed the final inspection was competent and friendly. I will continue to use the Benton Harbor location because it always has the equipment that I need and has competent service and workers.

Dennis N. 
Clasificación:
5.0

Love Uhaul. You guys offer a great service to humanity.

Ryan W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jay S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Megan W. 
Clasificación:
5.0

Carol does an exceptional job.

Roger B. 
Clasificación:
5.0

I'm not familiar with this city yet but I believe this is the only U-Haul store there. It is just as nice as the other ones I've had to go to.

MARGARET JENNETT J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rodney J. 
Clasificación:
4.0

El cliente no dejó un comentario.

Shaya S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Karen G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Charlotte D. 
Clasificación:
5.0

The manager, Carol King, was most helpful. We had an excellent experience.

Tom R. 
Clasificación:
1.0

El cliente no dejó un comentario.

Francine S. 
Clasificación:
4.0

Wipe down door handles, windows, and windshield. Also emphasize vehicles as non-smoking. The truck smelled like cigarette.

Enoc G. 
Clasificación:
5.0

Easy process. Friendly, helpful, problem-solving staff.

Candice E. 
Clasificación:
3.0

No complaints. Just hand over the keys and leave.

Jim S. 
Clasificación:
4.0

No one tells us the 4 days rental starts from the time we picked it up (7a.m.), so we thought as long as we returned on day 4 we would be fine. We returned the truck on 3pm and ended up being charged additional $75 for additional day. Please look out to the fine print, if no agent tells you the hidden fees

BO L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Glenn W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nicholias S. 
Clasificación:
5.0

Staff was quick and friendly as usual. I've rented here many times, and have never had a problem.

Tim C. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT CHARLES C. 
Clasificación:
4.0

reducing the number of steps we need to go thru when using the app to check-in. Maybe by pre-loading information. It took me 30 min to be able to leave with the truck. I may use the person in-person check-in next time.

Carlos-Tadeu G. 
Clasificación:
5.0

Good experience. The 24/7 phone experience was a little cumbersome. There were several steps, like documentation, that could have been done in advance (maybe they could have been but it wasn't clear). Also, my pending receipt shows a fuel charge even though I put gas back in before dropping off. Also, the truck return area was filled with trucks when I dropped off. The location could have moved 1-2 trucks prior to closing to ensure there would be enough room for after-hours drop off.

Andrew C. 
Clasificación:
3.0

They need to be more polite with the costumers.

Alfredo S. 
Clasificación:
5.0

Nothing, excellent customer service.

Alicia J. 
Clasificación:
4.0

Truck was dirty

Mike S. 
Clasificación:
5.0

Coffee and doughnuts would be awesome

Vincent M. 
Clasificación:
4.0

Need more workers I wait for 10 minutes into some body come out to help me but she was so helpful

Jorge M. 
Clasificación:
1.0

The truck felt like the front end was going to fall off, could not go over 40 on the expressway. When I dropped it off, the guy who checked me in could not have cared less

Craig F. 
Clasificación:
5.0

El cliente no dejó un comentario.

David K. 
Clasificación:
3.0

The facility is run down. Old and deteriorating carpets on floor, buildings and fixtures looked Old and tired.

James F. 
Clasificación:
5.0

Great personal service.

Michael D.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Thelmela B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

April H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Patricia W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Patricia W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Wendy & William R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

MILDRED W.  |  Overall Experience 
Clasificación:
5.0

The only thing you need to know is that the owner, Ms. King is very responsive, kind, and willing to help you in any way she can. If I could give her site and willingness to help a customer six stars I would. Wait, I can * * * * * *

Walter G.  |  Overall Experience 
Clasificación:
5.0

Gracias

CASSANDRA B.  |  First Impressions 
Clasificación:
5.0

The customer service representative Eric who checked me in at the store site was very helpful. The previous night I spoke with a customer service representative by phone in the U-Haul call center and in speaking with him I requested if I could extend my truck return time at no charge and he assured me that that would not be a problem. he offered to extend my time to 5 PM with no charge. I clarified with him that there would be no charge and he assured me it was a courtesy and there would be no charge. When I arrived at the store apparently that conversation with the call center had not been noted on my account and the system charge me $54 for the time extension Eric was very helpful and courteous and rectifying the problem for me and helping me to choose a storage unit that suited my needs. He was also helpful and getting the truck maneuvered to where I could unload easily. Eric is a very helpful courteous and respectful customer service representative. Thank you Eric!

Nathan H.  |  First Impressions 
Clasificación:
5.0

Everything went smooth sailing..inexpensive. wish alot more places be this good with the prices..yes I really enjoyed my uhaul and I love my storage as well..

ANNEKA G.  |  First Impressions 
Clasificación:
5.0

N/a

rashawn r.  |  Overall Experience 
Clasificación:
4.0

I only give an above average because when I took my items out of storage they were filled with rat feces and I had all bins with lids, they nibbled on my brand new dining table and it was blankets.

Annissa R.  |  Overall Experience 
Clasificación:
4.0

Bueno

ABDUL RAZAK K.  |  Overall Experience 
Clasificación:
5.0

Good service

ABDUL RAZAK K.  |  First Impressions 
Clasificación:
5.0

All of the staff were very helpful and pleasant

Stuart M.  |  First Impressions 
No se han enviado comentarios para esta ubicación.

Servicios adicionales en esta ubicación

  • Ícono de camión de mudanza
    Camiones para mudanza

    ¡Tenemos la mayor selección de camiones nuevos!

  • Ícono de remolque
    Remolques y remolcado

    ¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!

  • Ícono de autoalmacenamiento
    Autoalmacenamiento

    ¡Tenemos la mayor cobertura en América del Norte!

  • Ícono de contenedor U-Box
    Contenedores U-Box®

    ¡Enviamos de un lado al otro de la ciudad o del mundo!

  • Ícono de suministros de mudanza
    Suministros de mudanza

    ¡Venedemos cientos de productos para que las mudanzas sean más simples!

  • Ícono de enganche para remolque
    Enganches para remolque

    ¡U-Haul es el instalador de enganches N.° 1 de América del Norte!

  • Ícono de propano
    Propano

    Propane service delivered straight to your door!

  • Truck Sales Icon
    Trucks for Sale

    We have the largest selection in the industry!

Volver
arriba