Customer Reviews for U-Haul Moving & Storage of Bensonhurst

6910 comentarios

6615 New Utrecht Ave   Bensonhurst, NY 11219
(At 67th Street)

(718) 232-1400

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 7 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(718) 232-1400

6615 New Utrecht Ave
Bensonhurst, NY 11219
(At 67th Street)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 7 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

NICOLAS R. 
Rating:
3.0

Computer problems held me hostage for almost a full hour . The workers had to manually input my reservation resulting in a drop-off location 6 miles away . I have a closer location 2 miles away on Rockdale lane I believe in stroudsburg belonging to a very cordial gentleman I have used prior to this trip . He unfortunately explained my car was hitched to my suspension but thankfully the chain had slack so there wasn't any actual pull happening . One safety strap was actually off also .

ANTHONY C. 
Rating:
5.0

All was good

ADAM T. 
Rating:
5.0

Customer did not leave a comment.

Chien H. 
Rating:
5.0

I would like to let you guys know that the young lady who helped me with the rental was extremely knowledgeable, very friendly, and made my experience at U Haul a pleasure. Give that lady a raise! My best U Haul experience.

EDWARDJ G. 
Rating:
5.0

Customer did not leave a comment.

CHAIM F. 
Rating:
5.0

Customer did not leave a comment.

ITCHIE S. 
Rating:
5.0

Customer did not leave a comment.

STEVENJOHN R. 
Rating:
5.0

Customer did not leave a comment.

yakov E. 
Rating:
2.0

Even thought I had a reservation I had to stay in line for 45 minute. The first truck they gave me had trouble lights in its dashboard ON. So I had to switch it for another one.

EDOUARD M. 
Rating:
5.0

The best

YOUNESS M. 
Rating:
5.0

Customer did not leave a comment.

ALEXANDRU C. 
Rating:
3.0

Customer did not leave a comment.

BRIANT M. 
Rating:
5.0

Customer did not leave a comment.

HECTOR SANTOS C. 
Rating:
3.0

Customer did not leave a comment.

RAFAL S. 
Rating:
5.0

Staff were helpful and knowledgeable

MARTINJ P. 
Rating:
5.0

Customer did not leave a comment.

JASONWAYNE D. 
Rating:
4.0

Customer did not leave a comment.

JACOBASHER H. 
Rating:
5.0

Customer did not leave a comment.

Yonatan D. 
Rating:
4.0

Customer did not leave a comment.

ENRIQUE JR R. 
Rating:
5.0

Being able to drop off the vehicle after hours was very convenient

Christopher C. 
Rating:
5.0

Very good gays Thank you

ABDULLAHM A. 
Rating:
5.0

Customer did not leave a comment.

GERALDINE S. 
Rating:
5.0

Customer did not leave a comment.

HECTOR SANTOS C. 
Rating:
5.0

Customer did not leave a comment.

SALVATORE N. 
Rating:
4.0

Customer did not leave a comment.

Alexander M. 
Rating:
4.0

Customer did not leave a comment.

Salvatore C C. 
Rating:
5.0

Customer did not leave a comment.

Theodore V. 
Rating:
5.0

Customer did not leave a comment.

KENNETHD J. 
Rating:
5.0

Truck that we get was clean and new. We had best moving experience with U-Haul

Mansur R. 
Rating:
5.0

Excellent

ALEKSANDR T. 
Rating:
4.0

My van needed an oil change and it came with no gas. Annoying.

MENACHEM L. 
Rating:
5.0

Customer did not leave a comment.

CIRO S. 
Rating:
5.0

Customer did not leave a comment.

Ruth C. 
Rating:
5.0

Friendly and professional staff. First time renting and it was the least stressful of my entire move process, which is helpful.

WASSIM N. 
Rating:
5.0

Customer did not leave a comment.

JOHNA C. 
Rating:
3.0

Check-in took way too long. I had pre-registered, but the person ahead of me hadn't, which took quite a while. There was only one person working at the check-in desk. The van was fine, but the "change oil" indicator was on and the air conditioning didn't work. I'm glad it wasn't hot out.

Carolyn R. 
Rating:
1.0

20$ late fee for no reason what so ever! I rented beat up trailer at 4:15pm returned it at 6:00pm before they close at 7:00pm and charged me a 20$ late fee?

OMARMISBAH E. 
Rating:
5.0

👍

Yehuda B. 
Rating:
5.0

Customer did not leave a comment.

ALBERTO R. 
Rating:
4.0

The location is woefully understaffed. Every interaction, whether by phone or in person, took 20-50 minutes. During a stressful time like when you're moving, that's a significant burden.

aleksander S. 
Rating:
5.0

Customer did not leave a comment.

Yasir A. 
Rating:
5.0

Customer did not leave a comment.

YURII V. 
Rating:
2.0

My car was not properly secured to the auto transport and the strap came off repeatedly the front right wheel which was a safely concern. The metal chain was also not attached to the front of the car, which I learnt should be the case at the uhaul drop off location. Will not recommend for safety reasons.

Shivani K. 
Rating:
3.0

the back of the truck smelled like weed, it was very difficult dropping off the vehicle as it was too busy with not enough staff.

Da H. 
Rating:
4.0

Customer did not leave a comment.

DAVIDJASON O. 
Rating:
5.0

Customer did not leave a comment.

SAID B. 
Rating:
4.0

The vehicle was somewhat dangerous. Brakes were spongy and soft and the front end was in dire need of a wheel alignment.

John D. 
Rating:
5.0

Lady at the desk with the blue nails was amazing. Loved the customer service

Hirchlynn P. 
Rating:
5.0

Everything was good

Chase S. 
Rating:
1.0

I had to wait for my pickup truck even though the reservation was made and confirmation was received. The charges that was calculated during the reservation is doubled when charged to my credit card. Same mileage and same estimated hours

LAHOUCINE A. 
Rating:
5.0

Customer did not leave a comment.

Daniel S. 
Rating:
4.0

Surprisingly efficient, the Van was in great condition. The phone app made returning the van very easy. Only wish the gas part was explained to me better. I was under the impression that I could return the van as is and not fill it back up (I only used it for 6 miles). I was charged the gas (which is fine), but there was another $30 fuel surcharge that I wasn't expecting.

John W. 
Rating:
5.0

Customer did not leave a comment.

MARJORIE B. 
Rating:
5.0

Customer did not leave a comment.

Michael V. 
Rating:
4.0

Customer did not leave a comment.

ZARINA R. 
Rating:
5.0

Customer did not leave a comment.

ERIC M. 
Rating:
5.0

Customer did not leave a comment.

HAYDERJ A. 
Rating:
4.0

Customer did not leave a comment.

Abhishek A. 
Rating:
5.0

The representatives and the staff were excellent.

JOHN O. 
Rating:
4.0

Customer did not leave a comment.

Scott R. 
Rating:
5.0

Customer did not leave a comment.

DAVID T. 
Rating:
5.0

Customer did not leave a comment.

Victor P. 
Rating:
5.0

Customer did not leave a comment.

JENNIFER C. 
Rating:
5.0

I have no complaint. I think you guys are doing great

Sami A. 
Rating:
5.0

Customer did not leave a comment.

Anthony S. 
Rating:
5.0

Customer did not leave a comment.

charles G. 
Rating:
5.0

Customer did not leave a comment.

DZMITRYVALIERJEV U. 
Rating:
5.0

More staff on the drop off spot

JAMESPETER S. 
Rating:
4.0

Customer did not leave a comment.

Tomasz P. 
Rating:
5.0

Customer did not leave a comment.

TINOP C. 
Rating:
5.0

Customer did not leave a comment.

HENRYRAFAEL M. 
Rating:
3.0

Customer did not leave a comment.

Alex K. 
Rating:
5.0

Customer did not leave a comment.

Frank S. 
Rating:
5.0

Customer did not leave a comment.

JOSELUIS F. 
Rating:
1.0

Poor communication No client relationship Horrible service Egregious charges Potential theft

ELLIOTLUSIEN G. 
Rating:
4.0

Customer did not leave a comment.

KEVINB B. 
Rating:
3.0

Due to issues picking up the vehicle, the reservation was modified so my drop off location was changed without my knowledge. Upon arriving to my desired location, almost every spot was taken to return the vehicle. I then waited over an hour on hold to talk to someone at UHaul to fix the drop off location. You then charged me a $20 convenience fee even though I was completely inconvenienced by this process. This is unacceptable and I would like a refund

CHRISTOPHERR A. 
Rating:
5.0

They went the extra steps to meet my needs !! Great place.

ALEXXAVIER C. 
Rating:
5.0

Customer did not leave a comment.

JOHNP K. 
Rating:
5.0

Staff is very professional, nice and fast.

Miron B. 
Rating:
5.0

Customer did not leave a comment.

ALBERTO R. 
Rating:
4.0

Customer did not leave a comment.

JETON B. 
Rating:
5.0

The guys that helped us were really great.

JOSEPH P. 
Rating:
5.0

Next time, please include the items I requested, or indicate that you cannot provide them during mobile pickup... not cool.

philipp B. 
Rating:
5.0

This time I was provided an older GMC cargo van as opposed to the more modern Ford that was provided in a previous rental. The running order and cleanliness of the GMC could not even compare to the experience I had with the Ford.

Tristan D. 
Rating:
5.0

Awesome employees - really made the entire, otherwise boring and mechanical, process painless and fun because they were professional and fun themselves. Their teamwork was seamless, genuine and effective and really reflects great credit upon U-Haul as an organization. Well done.

James M. 
Rating:
5.0

Customer did not leave a comment.

maurice K. 
Rating:
5.0

Customer did not leave a comment.

JIANWEN L. 
Rating:
5.0

Customer did not leave a comment.

JAYCHIFUNG T. 
Rating:
2.0

Next time a person makes a reservation, you should have the vehicle that they were reserved, available.

John B. 
Rating:
5.0

Service & establishment with great customer care. Thank you.

John W. 
Rating:
5.0

For the 20” vans, please have them modern! The mirrors had to be adjusted manually and there was no camera for the truck I had and I was disappointed

MALCOMELIEZER F. 
Rating:
5.0

Customer did not leave a comment.

Jade I. 
Rating:
4.0

Find a way to speed the process

Ihab H. 
Rating:
5.0

Quick and easy, thanks!

Rafael R. 
Rating:
4.0

Someone should fully inspect the vehicles for malfunctions other than visible dents. The vehicle that I rented 1266G has a faulty side door which made difficult for me to access my belongings. I reported it when returning the unit.

Pedro L. 
Rating:
5.0

Customer did not leave a comment.

EMMANUEL V. 
Rating:
5.0

Give out breakfast on the weekends

JOSUE H. 
Rating:
3.0

Made a reservation in Staten island for a car transport. Checked in the day before to fine out they did not have a car transport available. Had to go to Brooklyn to get one. Cost me time and tolls to get it. Horrible service and didn't even offer me a discount for my inconvenience. The best was they told me I had to return it to Brooklyn on top off every thing else. Very bad experience for me.

Michael L. 
Rating:
1.0

The place had no stairs and I risked my life climbing stairs that was very unstable I was told by the 800 number that I would get a ground floor storage room for my heavy wheels and of course I was lied to like my previous rentals in New Jersey this was once a good company but my last two rentals make me rethink my business with them

danny l.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

nicole h.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Mercedes t.  |  Overall Experience 
Rating:
5.0

Great service all around, clean, well-lit and secure lockers with individual sprinkler systems installed. Highly recommended.

Gary E.  |  Overall Experience 
Rating:
5.0

I had rented out a storage unit since 2018. I just recently moved out. I will definitely recommend this location to others. Ms. Dahlia and Daphne are the best. It was a pleasure. Stay safe and be well

paulette t.  |  Overall Experience 
Rating:
4.0

I wish there were more ground level units. after having a stroke, its hard to climb in and out of the second floor unit.

Nasima A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michele C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

FRANK P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

YISRAEL S.  |  Overall Experience 
Rating:
5.0

Good staff helpful ,good hours Yes definitely recommend to Family and friends. This location

Manzoor K.  |  Overall Experience 
Rating:
5.0

The Hispanic gentlemen’s at the counter was very good answering my questions and the gentlemen who showed me the unit was very friendly with pleasant personality. Thank you all

JAZMIN M.  |  First Impressions 
Rating:
5.0

The associates at this location were very helpful and accommodating as I did not have a reservation for a truck rental or storage. It was a busy day but they were all very professional.

Karen P.  |  First Impressions 
Rating:
5.0

Good customer service. Would recommend to others.

susan m.  |  First Impressions 
Rating:
5.0

The customer service was very accommodating and accurate. She spoke very nicely and pleasant, even gave me a compliment. Every establishment should have a person like her working for them.

SILVANA I.  |  First Impressions 
Rating:
5.0

Very clean space, very professional staff and Friendly safe place to take you thing.,

Joel R.  |  Overall Experience 
Rating:
5.0

the employees really tried to help. i was a frazzled mess upon arrival and they helped me get organized and unloaded with as little stress as possible. i really appreciated that.

Anna B.  |  First Impressions 
Rating:
4.0

The staff was very nice and very helpful. Review not an Excellent because the storage unit I reserved i was told unavailable when I got there and had to rent a more expensive unit on ground floor.

peter b.  |  First Impressions 
Rating:
1.0

The customer service was horrible. The girl at the front desk seemed very lazy and unpleasant. The actual storage room being offered was horrendous and needs to reconstructed. No thanks.

John Q.  |  First Impressions 
Rating:
1.0

I've been a uhaul customer for close to 40yrs., this is by far THE WORST MANAGED and Worst experience I have ever had in my life. Will never use Uhaul AGAIN, they lost a Good Customer!

MICHAEL C.  |  Overall Experience 
Rating:
5.0

I must say that was one of the best group of workers I have notice in all NYC.. The city is a very hard place to work in and to work with a smile in NYC means your working morale are a priority.. TY

diego s.  |  First Impressions 
Rating:
5.0

Very good

TATIANA A.  |  Overall Experience 
Rating:
1.0

I am being charged for a storage when I did not stay over the 30 days and the woman who charged me has not contacted me back to reverse the payment.

bodeline d.  |  Overall Experience 
Rating:
5.0

Good

Angeline N.  |  Reservation 
No reviews have been submitted for this location.

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