Nothing. Staff was friendly and efficient. I had rented a flatbed truck initially, but since it was raining I asked if I could switch to a van. They were able to switch the reservation quickly and smoothly. Gracias.Anjeanette S.
Customer Reviews for U-Haul Moving & Storage of Bensonhurst
Bensonhurst, NY 11219
(At 67th Street)
Services at this Location:
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 7 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Tristan D.
El cliente no dejó un comentario.Simon K.
El cliente no dejó un comentario.TATIANAANDREYEVN K.
El cliente no dejó un comentario.pedro C.
The 20' truck they've give me for my 600 miles was an absolute disaster!! Steering is out of order, roof has huge gaps and holes, all our stuff was wet completely. Totally unacceptable! Next time I will chose wisely who rent truck from...Alexander R.
El cliente no dejó un comentario.JOSE LUIS E.
El cliente no dejó un comentario.Ming C.
El cliente no dejó un comentario.JENNIFERS T.
El cliente no dejó un comentario.Sim P.
Great experience with this place.NAAMAJOY Y.
There are more employees that should be added to location lines and wait time to get return info was over 1-2 hours...MARVINJ K.
The place had no stairs and I risked my life climbing stairs that was very unstable I was told by the 800 number that I would get a ground floor storage room for my heavy wheels and of course I was lied to like my previous rentals in New Jersey this was once a good company but my last two rentals make me rethink my business with themdanny l. | Overall Experience
El cliente no dejó un comentario.HECTOR SANTOS C.
Keep movingZawyarzar T.
Everything was greatMICHAELANGELO M.
Good Service, friendly people, a lot of vansVOLODYMYR N.
El cliente no dejó un comentario.JERVISJAVAE C.
They are slow in this location which doesn't bother me that much laziness is a prevalent disease. My main problem is that I returned my trailer and I guess they never marked it down. I've been getting txt and calls saying I need to return my trailer. I've been on the phone for a total of 2 hours in the last few days trying to remedy this. If I get charged for more than 6 hours so help me god I returned it in 4.DOMINICKJ L.
Pick up location was changed so I had to pay for two bridge tolls. Customer service was not helpful.Keaton M.
The line was extremely long. That's the only thing I didn't like. However, the rep that helped me was very nice so she made the experience better with her professionalism.Christiana C.
El cliente no dejó un comentario.CHINMAY K.
El cliente no dejó un comentario.NAAMAJOY Y.
The costumer service rep was very kind and helpful she took her time to explain everything.Marcelo S.
El cliente no dejó un comentario.YITZCHOK S.
The Apps UI is horrible and keeps crashing. The person who took our truck accused us of changing the mileage.Samuel S.
El cliente no dejó un comentario.Randy M.
El cliente no dejó un comentario.John B.
El cliente no dejó un comentario.Edwin A.
I was from new Jersey and the send me to Brooklyn NY to pick up truck and auto transport. I'm mean the people were great but spend toll Monday and gas money. I feel if you go to a location. U-haul should make it their job to have the equipment in that site om the day you need it especially if you go two weeks in advancedCarlos S.
El cliente no dejó un comentario.QAMARUL Z.
El cliente no dejó un comentario.VICTORJOSEPH C.
El cliente no dejó un comentario.Joseph H.
El cliente no dejó un comentario.DAVID W.
El cliente no dejó un comentario.ALEKSANDR K.
El cliente no dejó un comentario.SUSANNAH F.
Very friendly staff and easy pick up and return.George Y.
El cliente no dejó un comentario.FRANK P.
i ll be backZAFRAN G.
More than 1 teller checking ppl in at 8am otherwise nothing elaeC D.
El cliente no dejó un comentario.JIAN ZHONG Z.
El cliente no dejó un comentario.HAO Z.
El cliente no dejó un comentario.JULIOC L.
El cliente no dejó un comentario.VLADISLAV C.
I need to take the truck next time t in other locationomega G.
El cliente no dejó un comentario.John C.
El cliente no dejó un comentario.Juelz C.
El cliente no dejó un comentario.JOHNF B.
El cliente no dejó un comentario.Brian C.
El cliente no dejó un comentario.AKHMAD A.
Attendant outside just does not belong in a professional environment. Completely lack luster, zero interpersonal skills, and just honestly unprofessional. Not what UHaul should want representing their brand.Yigit D.
Nothing at Bensonhurst Brooklyn location service was excellent!SIGFREDOJR R.
El cliente no dejó un comentario.VINCENT D.
Woman was professional and curious. Renting process went smoothly .ROBERTMICHAEL DI K.
El cliente no dejó un comentario.MORRIS C.
Not the most friendly place, but all was handled well.GARY M.
El cliente no dejó un comentario.Yitzchok S.
Very quick and easy, had a good experienceDIANA J.
El cliente no dejó un comentario.CARLOS A.
El cliente no dejó un comentario.MICHAELLAWRENCE T.
El cliente no dejó un comentario.LATOYA D.
Just have it so that the key drop off is more clearly visible. Otherwise, it's mostly good. The process was straightforward and there was minimal hassle.HARRY C.
El cliente no dejó un comentario.Alfonso H.
El cliente no dejó un comentario.NAMGYAL R.
If requested truck is not available at original requested location (two weeks in advance) have it delivered to original location instead of having to travel to where the vehicle is. NYC Verrazano bridge toll between Staten Island and Brooklyn is $19 EACH WAY(!) regular cars.Albert G.
El cliente no dejó un comentario.STEPHANIE L.
I had a great experience. It was my first time renting a uhaul. Everyone who worked there was super friendly and professional.Fatema M.
Made me wait a half hour even though I completed online check-in and the charged me $6.38 for gas when I filled back up the gas that I used (I have a receipt to prove it) and I only drove eight miles total! This place is the worst! Do not rent from this place! Save your time and your money!Binyamin R.
El cliente no dejó un comentario.Javier R.
It was so easy in and out thank youMichael M.
El cliente no dejó un comentario.JENNALEIGH W.
El cliente no dejó un comentario.YITZCHOK S.
Absolutely fantastic. Great guys, very efficient, professional, great to work with. Highly recommend!!!JOSHUAJAMES S.
El cliente no dejó un comentario.Juliana N.
El cliente no dejó un comentario.Salah J.
Extremly slow service yard crew has terrible attitudeMOSHETZVI DOV O.
I made an order to pick-up the vehicle on Saturday 1PM several days prior. Upon arriving at the designated time, no vehicle was prepared for me. The store had no vehicles to offer me. They said I can come the next day at opening time to pick up the vehicle. I will not be coming here again.Felipe F.
The return on the website function did not work. I was trying to return the truck after business hours but the site did not let me proceed due to not being able to confirm my location even though I followed all of the steps. I did not want to be subject to the convenience charge.ENDER G.
Overall, things went well. However, the truck needed to have the oil changed. Staff were mostly friendly, but a couple were not as friendly. Additionally, it is clear that this location is understaffed given the number of people coming in for rentals and product.Joe L.
thank youYANGREN L.
El cliente no dejó un comentario.Bair S.
although the van was clean, it had a heavy smell of cigarettes and I had to wipe down interior with clorox wipes and spray lysol to get rid of the stinkwilliam C.
when i return the truck, at the same exact level of gas, they still charge me fuel fee of $8.08 for no reason- that is not fairIZAK A.
El cliente no dejó un comentario.YASSERNABIL T.
El cliente no dejó un comentario.David N.
Some stuffs were rude. A female lady was polite and helpful.Cheuk L.
El cliente no dejó un comentario.Eddie T.
I made my reservation online prior to pick up my truck at this location. However, the rep there made a mistake to mix up my order. Originally I scheduled drop off location at Bellmore, but when I was ready to drop off, the rep told me he didn't even receive my order. I had to call customer service and they gave me another drop off location where was far away from Bellmore. Overall, terrible experience.ZHAOR W.
El cliente no dejó un comentario.Graham B.
El cliente no dejó un comentario.BATBUYAN G.
Better attitude of front desk. Support staff was nice.STANLEY K.
Excellent customer service shown by representative Daphne Hadden. She was courteous and helped assist in problem I had with moving process. Tree had fallen early in morning blocking house. As a result was unable to move that day.She was quick and fair in finding a solution. Thanks again.Brent M.
El cliente no dejó un comentario.MARCOSI G.
Everything. I was so close to cancel the truck because of the costumer servicedurim M.
El cliente no dejó un comentario.FRANCESCAITLIN H.
El cliente no dejó un comentario.Jeffrey S.
El cliente no dejó un comentario.Norma M.
Awesome! Keep up the great work!Arthur O.
El cliente no dejó un comentario.JENNIFER N.
El cliente no dejó un comentario.nicole h. | Overall Experience
El cliente no dejó un comentario.Mercedes t. | Overall Experience
Great service all around, clean, well-lit and secure lockers with individual sprinkler systems installed. Highly recommended.Gary E. | Overall Experience
I had rented out a storage unit since 2018. I just recently moved out. I will definitely recommend this location to others. Ms. Dahlia and Daphne are the best. It was a pleasure. Stay safe and be wellpaulette t. | Overall Experience
I wish there were more ground level units. after having a stroke, its hard to climb in and out of the second floor unit.Nasima A. | First Impressions
El cliente no dejó un comentario.Michele C. | Overall Experience
El cliente no dejó un comentario.FRANK P. | First Impressions
El cliente no dejó un comentario.YISRAEL S. | Overall Experience
Good staff helpful ,good hours Yes definitely recommend to Family and friends. This locationManzoor K. | Overall Experience
The Hispanic gentlemen's at the counter was very good answering my questions and the gentlemen who showed me the unit was very friendly with pleasant personality. Thank you allJAZMIN M. | First Impressions
The associates at this location were very helpful and accommodating as I did not have a reservation for a truck rental or storage. It was a busy day but they were all very professional.Karen P. | First Impressions
Good customer service. Would recommend to others.susan m. | First Impressions
The customer service was very accommodating and accurate. She spoke very nicely and pleasant, even gave me a compliment. Every establishment should have a person like her working for them.SILVANA I. | First Impressions
Very clean space, very professional staff and Friendly safe place to take you thing.,Joel R. | Overall Experience
the employees really tried to help. i was a frazzled mess upon arrival and they helped me get organized and unloaded with as little stress as possible. i really appreciated that.Anna B. | First Impressions
The staff was very nice and very helpful. Review not an Excellent because the storage unit I reserved i was told unavailable when I got there and had to rent a more expensive unit on ground floor.peter b. | First Impressions
The customer service was horrible. The girl at the front desk seemed very lazy and unpleasant. The actual storage room being offered was horrendous and needs to reconstructed. No thanks.John Q. | First Impressions
I've been a uhaul customer for close to 40yrs., this is by far THE WORST MANAGED and Worst experience I have ever had in my life. Will never use Uhaul AGAIN, they lost a Good Customer!MICHAEL C. | Overall Experience
I must say that was one of the best group of workers I have notice in all NYC.. The city is a very hard place to work in and to work with a smile in NYC means your working morale are a priority.. TYdiego s. | First Impressions
Very goodTATIANA A. | Overall Experience
I am being charged for a storage when I did not stay over the 30 days and the woman who charged me has not contacted me back to reverse the payment.bodeline d. | Overall Experience
BuenoAngeline N. | Reservación
Terrible service, confused staff and very slow. Got a contract with inaccurate miles and fuel levels and over had a bad experience.Dmitri R. | Overall Experience
Very nice, recommend to friendsAngela P. | Overall Experience
Great please for your storage needs and your truck rental. People are marvelous, friendly, great sense of humor, they are for you when you need them. Everything shines: facility & people. KUDOS 2 ALL!Ruben D. | Overall Experience
Additional Services at this Location
¡Tenemos la mayor selección de camiones nuevos!
¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!
¡Tenemos la mayor cobertura en América del Norte!
We ship across town or accross the world!
¡Venedemos cientos de productos para que las mudanzas sean más simples!