Customer Reviews for U-Haul Moving & Storage of Bensonhurst

6750 comentarios

6615 New Utrecht Ave   Bensonhurst, NY 11219
(At 67th Street)

(718) 232-1400

Location Hours

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 7 a. m. - 5 p. m.

Services at this Location:

Contáctanos

(718) 232-1400

6615 New Utrecht Ave
Bensonhurst, NY 11219
(At 67th Street)

Services at this Location:

Location Hours

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 7 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
2.0

Attendant outside just does not belong in a professional environment. Completely lack luster, zero interpersonal skills, and just honestly unprofessional. Not what UHaul should want representing their brand.

Yigit D. 
Clasificación:
5.0

Nothing at Bensonhurst Brooklyn location service was excellent!

SIGFREDOJR R. 
Clasificación:
3.0

El cliente no dejó un comentario.

VINCENT D. 
Clasificación:
5.0

Woman was professional and curious. Renting process went smoothly .

ROBERTMICHAEL DI K. 
Clasificación:
5.0

El cliente no dejó un comentario.

MORRIS C. 
Clasificación:
4.0

Not the most friendly place, but all was handled well.

GARY M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Yitzchok S. 
Clasificación:
5.0

Very quick and easy, had a good experience

DIANA J. 
Clasificación:
5.0

El cliente no dejó un comentario.

CARLOS A. 
Clasificación:
3.0

El cliente no dejó un comentario.

MICHAELLAWRENCE T. 
Clasificación:
3.0

El cliente no dejó un comentario.

LATOYA D. 
Clasificación:
4.0

Just have it so that the key drop off is more clearly visible. Otherwise, it's mostly good. The process was straightforward and there was minimal hassle.

HARRY C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alfonso H. 
Clasificación:
5.0

El cliente no dejó un comentario.

NAMGYAL R. 
Clasificación:
5.0

If requested truck is not available at original requested location (two weeks in advance) have it delivered to original location instead of having to travel to where the vehicle is. NYC Verrazano bridge toll between Staten Island and Brooklyn is $19 EACH WAY(!) regular cars.

Albert G. 
Clasificación:
3.0

El cliente no dejó un comentario.

STEPHANIE L. 
Clasificación:
5.0

I had a great experience. It was my first time renting a uhaul. Everyone who worked there was super friendly and professional.

Fatema M. 
Clasificación:
1.0

Made me wait a half hour even though I completed online check-in and the charged me $6.38 for gas when I filled back up the gas that I used (I have a receipt to prove it) and I only drove eight miles total! This place is the worst! Do not rent from this place! Save your time and your money!

Binyamin R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Javier R. 
Clasificación:
5.0

It was so easy in and out thank you

Michael M. 
Clasificación:
4.0

El cliente no dejó un comentario.

JENNALEIGH W. 
Clasificación:
5.0

El cliente no dejó un comentario.

YITZCHOK S. 
Clasificación:
5.0

Absolutely fantastic. Great guys, very efficient, professional, great to work with. Highly recommend!!!

JOSHUAJAMES S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Juliana N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Salah J. 
Clasificación:
1.0

Extremly slow service yard crew has terrible attitude

MOSHETZVI DOV O. 
Clasificación:
1.0

I made an order to pick-up the vehicle on Saturday 1PM several days prior. Upon arriving at the designated time, no vehicle was prepared for me. The store had no vehicles to offer me. They said I can come the next day at opening time to pick up the vehicle. I will not be coming here again.

Felipe F. 
Clasificación:
3.0

The return on the website function did not work. I was trying to return the truck after business hours but the site did not let me proceed due to not being able to confirm my location even though I followed all of the steps. I did not want to be subject to the convenience charge.

ENDER G. 
Clasificación:
4.0

Overall, things went well. However, the truck needed to have the oil changed. Staff were mostly friendly, but a couple were not as friendly. Additionally, it is clear that this location is understaffed given the number of people coming in for rentals and product.

Joe L. 
Clasificación:
5.0

thank you

YANGREN L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bair S. 
Clasificación:
5.0

although the van was clean, it had a heavy smell of cigarettes and I had to wipe down interior with clorox wipes and spray lysol to get rid of the stink

william C. 
Clasificación:
2.0

when i return the truck, at the same exact level of gas, they still charge me fuel fee of $8.08 for no reason- that is not fair

IZAK A. 
Clasificación:
5.0

El cliente no dejó un comentario.

YASSERNABIL T. 
Clasificación:
3.0

El cliente no dejó un comentario.

David N. 
Clasificación:
3.0

Some stuffs were rude. A female lady was polite and helpful.

Cheuk L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Eddie T. 
Clasificación:
2.0

I made my reservation online prior to pick up my truck at this location. However, the rep there made a mistake to mix up my order. Originally I scheduled drop off location at Bellmore, but when I was ready to drop off, the rep told me he didn't even receive my order. I had to call customer service and they gave me another drop off location where was far away from Bellmore. Overall, terrible experience.

ZHAOR W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Graham B. 
Clasificación:
4.0

El cliente no dejó un comentario.

BATBUYAN G. 
Clasificación:
3.0

Better attitude of front desk. Support staff was nice.

STANLEY K. 
Clasificación:
5.0

Excellent customer service shown by representative Daphne Hadden. She was courteous and helped assist in problem I had with moving process. Tree had fallen early in morning blocking house. As a result was unable to move that day.She was quick and fair in finding a solution. Thanks again.

Brent M. 
Clasificación:
4.0

El cliente no dejó un comentario.

MARCOSI G. 
Clasificación:
1.0

Everything. I was so close to cancel the truck because of the costumer service

durim M. 
Clasificación:
4.0

El cliente no dejó un comentario.

FRANCESCAITLIN H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeffrey S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Norma M. 
Clasificación:
5.0

Awesome! Keep up the great work!

Arthur O. 
Clasificación:
4.0

El cliente no dejó un comentario.

JENNIFER N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Leonid A. 
Clasificación:
5.0

El cliente no dejó un comentario.

JA G. 
Clasificación:
5.0

Excelente

ALFREDO S. 
Clasificación:
3.0

I heard negative reviews now impact your next U-Haul reservation. Is this true? Also, why do you advertise,... "and skip the long lines". Four people in front of me and I still had to wait. So why run an ad when you don't honor it?

Anthony C. 
Clasificación:
2.0

El cliente no dejó un comentario.

ALVARO S. 
Clasificación:
2.0

Agents were not helpful. When I called before my rental, the gentleman gave me incorrect information. When I called for help during my rental regarding how to return the van after hours, I was met with aggressive rudeness - completely uncalled for and unprofessional. Also, the odometer reading was a mile off when I first picked up the van - I have a picture....so I should only be charged for 11 miles, not 12.

LISAKATHLEEN A. 
Clasificación:
3.0

I wanted to rent a truck for 1 way. My friends do it all the time but this location couldn't do it. I tried to call to adjust the price cause the rep said she can adjust the price since I have to return to Brooklyn. But when you call your on hold 20 minutes. I also tried returning the same day but the winds were so aggressive they wouldn't let me over the Verrazano Brodge had to go back to the house we moved into so more miles and gas was charged extra for both. Again called and on hold forever. I would like a call back to discuss.

SEUDHAR K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Allison C. 
Clasificación:
5.0

El cliente no dejó un comentario.

YURIY B. 
Clasificación:
3.0

El cliente no dejó un comentario.

TEDROLAND JEAN G. 
Clasificación:
1.0

Not only was the truck dirty but the ramp would not retract into the truck. Wasted hours trying to get it back in. Could not make my second trip leaving furniture behind among other things. When I called to express my dissatisfaction. All I got was a slight refund. The value of things I had to leave behind what is 10 times more Then your refund. Not to mention the time off I took to get the job done. Horrible experience. I will never use you all again. Unless you call me to do better than $100 refund. Disgusting

Claudio N. 
Clasificación:
5.0

N/C

Jose R. 
Clasificación:
1.0

1st We returned the truck with the same gas level we had received it, I advised that on during the verification process and got pictures. Got charged 36 for gas (which is way more than half tank) 2nd customer service of the person that received my truck was terrible. He bossed me out about folding the 12th covers we got, not even taking the time to explain to me what was needed. Which I did not mind folding them, was the rude way I was approached with. I'm posting the same review on Google because I have tried to contact you costumer service phone lines for the overcharges on gas with no response.

Guillermo W. 
Clasificación:
3.0

the passenger windshield rubber wiper was broken - good thing it didn't rain. The change oil light was on and was told don't worry about it. When I did the mileage calculation on your website - it did not relate to the final price I had to pay (mileage was close) Too expensive - I received with 1/2 tank of gas and returned it with 3/4 - did not get a refund

PHILIPADRIEN C. 
Clasificación:
5.0

Exceptional customer service .

BENNY I. 
Clasificación:
5.0

El cliente no dejó un comentario.

EHABE B. 
Clasificación:
5.0

El cliente no dejó un comentario.

LATASHA P. 
Clasificación:
5.0

El cliente no dejó un comentario.

JACQUES L. 
Clasificación:
5.0

El cliente no dejó un comentario.

JIAN ZHONG Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

ming ren L. 
Clasificación:
5.0

I think the operations at this location is near perfect. Didn't see any cause for concern to be improved on.

ADEGBOLAGBENGA A. 
Clasificación:
3.0

Specify everything,when renting out a truck ,not being charge for you to refuel a van that you're charging for as a service it should all be included with the deal ,after hour ??? Even though they tell you can drop it off after hours but don't tell you that it would be charge extra ..

MIGUELA C. 
Clasificación:
5.0

Great service!

CLINTON JR S. 
Clasificación:
5.0

First time renting a uhaul. It was easy and convenient.

XIAOYAN C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marissa G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Carlos D. 
Clasificación:
5.0

El cliente no dejó un comentario.

nicole h.  |  Overall Experience 
Clasificación:
5.0

Everything was perfect

SHANEDAVID B. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAN K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin P. 
Clasificación:
3.0

El cliente no dejó un comentario.

SANDRA L. 
Clasificación:
4.0

El cliente no dejó un comentario.

PAOLO A. 
Clasificación:
5.0

The smile is important, so smile 😃.

KHALED B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Eve C. 
Clasificación:
3.0

All trailer wiring should be hidden, covered with casing and not exposed, which is possibly the reason why the tail lights stopped working, needed to be rewired and replaced. This also delayed my trip.

Anthony C. 
Clasificación:
1.0

Poor Service ever

MUHAMMAD A. 
Clasificación:
5.0

El cliente no dejó un comentario.

EDWINALEXANDER A. 
Clasificación:
5.0

Thank you very much.

Sameh I. 
Clasificación:
4.0

El cliente no dejó un comentario.

Michael B. 
Clasificación:
5.0

El cliente no dejó un comentario.

PEDROJ P. 
Clasificación:
5.0

Thank you! Excellent!

YULIYA P. 
Clasificación:
4.0

The people down good job 👍👍👍👍

emanuele M. 
Clasificación:
5.0

El cliente no dejó un comentario.

HENRY Q. 
Clasificación:
4.0

El cliente no dejó un comentario.

JOHNA B. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSE LUIS E. 
Clasificación:
5.0

Better customer service- was surprised rental van was commercial and customer service rep just kept repeating all of our vehicles are commercial. Not helpful/Also looking for van in lot was a bit of a scavenger hunt

DAWND D. 
Clasificación:
5.0

El cliente no dejó un comentario.

ABDOMOHAMED T. 
Clasificación:
5.0

Keen like that as vray good

ABDOMOHAMED T. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHENG P. 
Clasificación:
3.0

El cliente no dejó un comentario.

HOLLYANN G. 
Clasificación:
5.0

Free coffee or tea will be helpful:))

DILSHOD Z. 
Clasificación:
1.0

Customer service is poor poor poor poor. I did not use your truck an I was still charge for it. Very very very disappointed and will never never never ever use or recommend u guys to anybody .

DIANAE C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Mercedes t.  |  Overall Experience 
Clasificación:
5.0

Great service all around, clean, well-lit and secure lockers with individual sprinkler systems installed. Highly recommended.

Gary E.  |  Overall Experience 
Clasificación:
5.0

I had rented out a storage unit since 2018. I just recently moved out. I will definitely recommend this location to others. Ms. Dahlia and Daphne are the best. It was a pleasure. Stay safe and be well

paulette t.  |  Overall Experience 
Clasificación:
4.0

I wish there were more ground level units. after having a stroke, its hard to climb in and out of the second floor unit.

Nasima A.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Michele C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

FRANK P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

YISRAEL S.  |  Overall Experience 
Clasificación:
5.0

Good staff helpful ,good hours Yes definitely recommend to Family and friends. This location

Manzoor K.  |  Overall Experience 
Clasificación:
5.0

The Hispanic gentlemen's at the counter was very good answering my questions and the gentlemen who showed me the unit was very friendly with pleasant personality. Thank you all

JAZMIN M.  |  First Impressions 
Clasificación:
5.0

The associates at this location were very helpful and accommodating as I did not have a reservation for a truck rental or storage. It was a busy day but they were all very professional.

Karen P.  |  First Impressions 
Clasificación:
5.0

Good customer service. Would recommend to others.

susan m.  |  First Impressions 
Clasificación:
5.0

The customer service was very accommodating and accurate. She spoke very nicely and pleasant, even gave me a compliment. Every establishment should have a person like her working for them.

SILVANA I.  |  First Impressions 
Clasificación:
5.0

Very clean space, very professional staff and Friendly safe place to take you thing.,

Joel R.  |  Overall Experience 
Clasificación:
5.0

the employees really tried to help. i was a frazzled mess upon arrival and they helped me get organized and unloaded with as little stress as possible. i really appreciated that.

Anna B.  |  First Impressions 
Clasificación:
4.0

The staff was very nice and very helpful. Review not an Excellent because the storage unit I reserved i was told unavailable when I got there and had to rent a more expensive unit on ground floor.

peter b.  |  First Impressions 
Clasificación:
1.0

The customer service was horrible. The girl at the front desk seemed very lazy and unpleasant. The actual storage room being offered was horrendous and needs to reconstructed. No thanks.

John Q.  |  First Impressions 
Clasificación:
1.0

I've been a uhaul customer for close to 40yrs., this is by far THE WORST MANAGED and Worst experience I have ever had in my life. Will never use Uhaul AGAIN, they lost a Good Customer!

MICHAEL C.  |  Overall Experience 
Clasificación:
5.0

I must say that was one of the best group of workers I have notice in all NYC.. The city is a very hard place to work in and to work with a smile in NYC means your working morale are a priority.. TY

diego s.  |  First Impressions 
Clasificación:
5.0

Very good

TATIANA A.  |  Overall Experience 
Clasificación:
1.0

I am being charged for a storage when I did not stay over the 30 days and the woman who charged me has not contacted me back to reverse the payment.

bodeline d.  |  Overall Experience 
Clasificación:
5.0

Bueno

Angeline N. | Reservación
Clasificación:
2.0

Terrible service, confused staff and very slow. Got a contract with inaccurate miles and fuel levels and over had a bad experience.

Dmitri R.  |  Overall Experience 
Clasificación:
5.0

Very nice, recommend to friends

Angela P.  |  Overall Experience 
Clasificación:
5.0

Great please for your storage needs and your truck rental. People are marvelous, friendly, great sense of humor, they are for you when you need them. Everything shines: facility & people. KUDOS 2 ALL!

Ruben D.  |  Overall Experience 
No se han enviado comentarios para esta ubicación.

Additional Services at this Location

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  • Ícono de remolque
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    Autoalmacenamiento

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    Contenedores U-Box®

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