Customer Reviews for U-Haul Moving & Storage of Bensonhurst

8,870 reviews

6615 New Utrecht Ave   Bensonhurst, NY 11219
(At 67th Street, No on-site parking available for customers during rental)

(718) 232-1400

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(718) 232-1400

6615 New Utrecht Ave
Bensonhurst, NY 11219
(At 67th Street, No on-site parking available for customers during rental)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Grzegorz Koziej 
Rating:
5.0

Customer did not leave a comment.

vincent lograsso  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michal Rogers 
Rating:
5.0

Thank u very much

yossef ghanem 
Rating:
1.0

The front counter is understaffed. So many people want to get an early start but are stopped by the understaffed location. The lady is good but cannot do it alone. There should be a minimum of two people helping at the counter. It’s not fair for them or your customers. I’ve rented a few times at this location and it’s always the same.

BRENT ROSENBERRY 
Rating:
1.0

I would not recommend this location to anyone they over charged me by $74.00 they charged me for a equipment dolly I never had and they charged me for gas when I returned the truck with the same amount of gas I received it with and a $30 fee for uhual to fill the vehicle with gas

andrew williams 
Rating:
5.0

Nice truck

sergey royzman 
Rating:
3.0

Besides the equipment inspection, everything else was fine

JOSE CAMACHO 
Rating:
5.0

Customer did not leave a comment.

pedro sapon 
Rating:
3.0

Making sure all the equipment is serviced on time and checking the brake and everything else is fine

Akinyemi Adeniran 
Rating:
5.0

Great costumer service

Emanuel Muniz 
Rating:
5.0

Although it was clean, it wasn't thoroughly clean. And the van was very noisy, maybe it's just that i'm not used to cargo vans... Or maybe you need to update/invest in newer equipment...

moishe knopfler 
Rating:
5.0

Nothing to improve comes to mind. Checking in and receiving was easy, returning was just as easy:) Great overall experience.

Francisco Jaquez 
Rating:
5.0

Customer did not leave a comment.

JORGELUIS GARZON BAQUERO 
Rating:
5.0

Customer did not leave a comment.

Fidel Flamini 
Rating:
5.0

Customer did not leave a comment.

Stephanie Maslansky 
Rating:
3.0

I made a reservation for after hours pick up, everything was done but the keys of the truck, so I lost my time, the Uber taking me there and I have to come back the next morning

ROBERTO JAMES 
Rating:
3.0

Hi i rented a “15 truck, when time to pick up was not available n had to take the 10” which had to leave much of my things bc they didn’t fit everything in that truck- will be nice n right if the truck you pick is the one they give you, also had to buy dolly bc the ones i rent also not available - the service is unreliable in addition it’s been 3 weeks since i returned n still getting charged for tolls, why ?? The truck you rent online is the one should be available!

Alma Mendez 
Rating:
4.0

Customer did not leave a comment.

Paula Wilson 
Rating:
5.0

Customer did not leave a comment.

GIORGI KHORGUASHVILI  |  First Impressions 
Rating:
5.0

Do same

VITALY SHKOLNIKOV 
Rating:
5.0

The worker they are very friendly good service

EDUARDOSANTOS GARCIA GARCIA 
Rating:
4.0

Customer did not leave a comment.

ZHIHONG SHI 
Rating:
5.0

Customer did not leave a comment.

Andrey Novikov 
Rating:
5.0

Customer did not leave a comment.

YECHISKEL MALACH 
Rating:
5.0

Customer did not leave a comment.

Dov Beck 
Rating:
5.0

Customer Service beginnig to end were professional and friendly, much appreciated.

Magvis Jacobsen 
Rating:
5.0

Customer did not leave a comment.

MARCIAL ITZEP 
Rating:
5.0

Customer did not leave a comment.

MARIANOTAN JR UY 
Rating:
4.0

Customer did not leave a comment.

glisett figueroa  |  First Impressions 
Rating:
3.0

Was not told anything about inshurance extra ! During reservation was charged 17 plus tax when took the vehicle did not like that one bit!!!

roman protas 
Rating:
5.0

Customer did not leave a comment.

Erik Ayla 
Rating:
5.0

Customer did not leave a comment.

Peter Westgard 
Rating:
5.0

Everything was exceptional. The Representatives were knowledgeable, polite, professional and extremely helpful from first booking to returning the U-Haul van I rented for the day. Thank you

JOAN HAJJAR 
Rating:
2.0

The auto transport trailer I rented had faulty ramps they fell off as I was driving car up. Luckily no one hurt or equipment damaged but the ramps need to have a better mechanism to ensure they don't pop out as a car is being driven up

Akshay Mehandru 
Rating:
5.0

Customer did not leave a comment.

YECHISKEL MALACH 
Rating:
3.0

Customer did not leave a comment.

boburkhon naberaev 
Rating:
5.0

The reps were good, the wait time was minimal, but the truck was old with the check engine light on and it felt like it was going to stall when I started it. It also was a gas guzzler, I drove less than ten miles but had to put in about 3 gallons to refill it to the same level.

Menachem Hayum 
Rating:
5.0

Customer did not leave a comment.

NAPOLEON CASTRO 
Rating:
5.0

Customer did not leave a comment.

John Velez 
Rating:
5.0

Customer did not leave a comment.

Larry Harvard 
Rating:
4.0

Customer did not leave a comment.

Jun Yoo 
Rating:
5.0

The Staff person present on the day of my reservation which was on the weekend and is always a very busy morning was working alone and she handled the long line of customers with such professionalism and curtisy she was phenomenal 👏🏾

Pablo Bruno 
Rating:
5.0

Customer did not leave a comment.

Kevin pereira 
Rating:
5.0

Customer did not leave a comment.

Eduard Medrano Rijo 
Rating:
4.0

Customer did not leave a comment.

Pablo Bruno 
Rating:
1.0

It took me 40-50 mins to rent out a cargo van. People are not friendly. very poor service. hostile behavior. vehicle dented and thrashed. Worst maintained Uhaul I've rented ever. The battery got discharged, and I was stranded on the road for 4 hours for this crap. Such a shame for Uhaul this location.

TANVIR ROUSHAN 
Rating:
5.0

Nothing

David Lopez 
Rating:
5.0

Customer did not leave a comment.

William Tzep 
Rating:
3.0

Customer did not leave a comment.

ivan rodriguez 
Rating:
5.0

Customer did not leave a comment.

MOHAMEDKARIM KAIROUANI 
Rating:
5.0

Customer did not leave a comment.

edison lucero 
Rating:
5.0

Customer did not leave a comment.

Chin Chong 
Rating:
5.0

Good

EDUARDOSANTOS GARCIA 
Rating:
4.0

The experience was good , the only thing I would recommend is to take sure the trucks are mechanically good, the truck I rented had breaking issues and whining noises from the front of the truck

omar ahmed salaii 
Rating:
4.0

Customer did not leave a comment.

Egor Ilchenko 
Rating:
5.0

Customer did not leave a comment.

Kalid El-Rowmeim 
Rating:
5.0

Very professional, helpful and friendly! This was my first time ever reserving a U-Haul and the process was super smooth and fast thanks to the amazing customer service at this location.

Stephanie Cruz 
Rating:
3.0

Eliminate interaction with the app and go back to dealing with a person

Steven Caicedo 
Rating:
4.0

Customer did not leave a comment.

SOBHY GIRGIS 
Rating:
5.0

Customer did not leave a comment.

Alyssa Conigliaro 
Rating:
5.0

It is a good service, thanks to the company, it gives us the opportunity to reach

MOISES JAMINEZ 
Rating:
5.0

Customer did not leave a comment.

Zeqir BALIDEMAJ 
Rating:
5.0

Customer did not leave a comment.

Ilya Tsitron 
Rating:
5.0

Great service from the ladies inside the office to the guys helping outside…thank you so much

ali fares 
Rating:
5.0

Customer did not leave a comment.

Vladimir Sysoliatin 
Rating:
5.0

Customer did not leave a comment.

YOUCEF SALMI 
Rating:
5.0

Very good

Yifan Yin  |  Overall Experience 
Rating:
1.0

This place is a scam I filled up the gas to exactly where I received it and they still charged me for gas .

ZIAD JARABA 
Rating:
5.0

Customer did not leave a comment.

Willliam Valentine 
Rating:
4.0

Check engine came on and the vehicle was not properly prepared for pickup. There was iced up snow about and inch thick on the windshield. How am I supposed to remove it. I did after hours pickup. The person on the phone Kasha, was very pleasant and helpful.

peter karounos 
Rating:
5.0

Customer did not leave a comment.

GIORGI KHORGUASHVILI  |  First Impressions 
Rating:
5.0

Creo que nada para agregar es un exelente servicio para recomendar y grasias por no impedir que somos indocumentados lo unico que tenemos que ser been responsable.

MOISES JAMINEZ BALUX 
Rating:
5.0

It’s been awhile since I rented a truck and was a little out of sorts. The customer service person was calm and reassuring as I had some difficulty with the process of texting emails etc. She had actually made the process easy to understand I left smiling.

John Beckmann 
Rating:
4.0

Customer did not leave a comment.

yanwen zhong 
Rating:
5.0

Everything is good .

YOUCEF SALMI 
Rating:
5.0

The staff were super helpful and friendly.

Sarah Pomar 
Rating:
4.0

Customer did not leave a comment.

Jeffrey Scott 
Rating:
1.0

Customer did not leave a comment.

ernie cappone 
Rating:
5.0

Customer did not leave a comment.

Alfonso Gonzalez 
Rating:
5.0

Customer did not leave a comment.

YECHISKEL MALACH 
Rating:
5.0

Very Hard to turn key to open motor

dov stein 
Rating:
4.0

Customer did not leave a comment.

rose marie 
Rating:
4.0

A full tank of gas

STENNETT WEIR 
Rating:
2.0

Customer did not leave a comment.

Ismael Viveros 
Rating:
2.0

renring the van is a real pain, with this new scanning the qr code and then scanning the license, it does not work most of the time, then after trying 10 times the rep had to do it anyway on her end, she was indeed very helpful, but you MUST stop this working with this scanning and taking pictures, IT DOES NOT WORK!!!

Amrom Frankl 
Rating:
5.0

The app is a little buggy, but not a big problem.

Pierre Osias 
Rating:
5.0

Make Sure Van gets oil change on time

dov stein 
Rating:
5.0

Wow U Haul made so much easier excellent!🙏

Jorge Castro 
Rating:
5.0

The lady who helped me was very kind and polite, I had problems downloading the application and could not make the reservation, she assisted me at all times

Felipe Postigo 
Rating:
5.0

Customer did not leave a comment.

JEAN HERLEAU 
Rating:
2.0

Customer service sucks

Abraham FRIEDMAN 
Rating:
5.0

Excellent

sandra rivas 
Rating:
5.0

Customer did not leave a comment.

Abdul Qayyum 
Rating:
5.0

Customer did not leave a comment.

ELMOSTAFA SABOUR 
Rating:
5.0

The check engine light was on. Also the gas was not as full as originally stated and off by an 1/8th so not too bad.

James Ma 
Rating:
2.0

My rental equipment was not available despite reserving weeks in advance. Eventually the truck given to me was iced over and when asked for a scraper, the staff ignored me.

Shay Williams 
Rating:
3.0

Customer did not leave a comment.

ZHIHONG SHI 
Rating:
5.0

Best service and good equipment

Giorgy Khamafhuridze 
Rating:
5.0

Customer did not leave a comment.

SAMY ILNHORT 
Rating:
5.0

Staff was very helpful and polite professionalism at it’s best

MILTON ESPADA 
Rating:
5.0

Customer did not leave a comment.

Vicente Pena 
Rating:
5.0

The reservation on the website was super long

Daniel Aguilar 
Rating:
5.0

Customer did not leave a comment.

MANUELJULIO TUY OSORIO 
Rating:
5.0

Customer did not leave a comment.

yeong heo 
Rating:
5.0

The staff was very professional very alert with the client very friendly I will recommend U-Haul to my family and friends.

Saby Caban  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Salvatore Oliva  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Luis Delgado  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

tuvia schwartz  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

rafael jacobs  |  Overall Experience 
Rating:
2.0

I reserve a truck utilizing self-tour; yet still spent over an hour to get the keys for a van. Vans were not clean neither tidy. Gas was on EMPTY as I drove off the lot. Staff were ghetto!

Samuel Gonzalez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ethan Wilson  |  First Impressions 
Rating:
3.0

Please be clear about how the movers are an option the customer has to pay for

Justice Valentine  |  First Impressions 
Rating:
1.0

The check in process is horrendous. We are forced to use an app instead of getting help from the staff that is there. This makes not sense. And WAY too expensive compared with competitors in the same area. The facility looks like it's falling apart. Your competitors actually take care of their locations. Just an awful experience.

Luis Valencia  |  Overall Experience 
Rating:
5.0

Helped me from start to finish. Even helped move drop off location which helped me save a lot of time.

JUAN SIBRI  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

FRANCISCO AMGEL LOPEZ  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

john filosa  |  Overall Experience 
Rating:
5.0

I mean in general, I appreciate any store be opened early and closing late. Moving in or out is a very big deal, so having a store always available when the customers are is always going to be ideal.

Ruth SaintIl  |  First Impressions 
Rating:
5.0

Great service! Thank you

yuriy limonko  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Moataz Abdalla  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

alberto olmo  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

susan mazza  |  Overall Experience 
Rating:
5.0

The team at Uhaul Bensonhurst were helpful and professional. I highly recommend this location for all storage and moving needs.

andre osie  |  Overall Experience 
Rating:
1.0

THIS PLACE IS TRASHHHHH UHALE IS A SCAM !!

michael gutierrez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Raymond Hawco  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Doolotaaly Zhumaly  |  Overall Experience 
Rating:
5.0

Great staff!!!!

ASAD KAZMI  |  Overall Experience 
Rating:
1.0

You charged so much for small storage. You were ridiculous with the late fees and charges. I would rather you keep my items then pay for your storage. Never again

Ralph Gilles  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

michael Delmasto  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Jessica Ryan  |  Online Move In 
Rating:
2.0

Customer did not leave a comment.

Kristina Andreasova  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

andre osie  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

nodirek urozometov  |  Overall Experience 
Rating:
5.0

I like to thank the staff, they all were helpful; thank you

KEVIN CAMERON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MARIA NITTI  |  Overall Experience 
Rating:
2.0

It took 3 weeks to get a card to gain access in..It was horrible that i had too experience this to get to my property. Wasted my time..

Elliott Lamboy  |  Overall Experience 
Rating:
2.0

The people at customer service are very nasty, in a way very discriminating towards the Spanish, that was the feeling I experienced. Two times I ask that I need a storage in a ground floor because I couldn’t lift heavy stuffed and the first time was given to me but the second time they refused because I didn’t come with the rented car, even though I had expended over three thousand in rents at you company..

Jose H Arevalo  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JORGEE ANDRADE  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

saul cervantes  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

EVELYN GUTIERREZ  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOELN COLON  |  Overall Experience 
Rating:
5.0

Kimberly was a godsend, helping to answer all my questions and make sure I had what I needed. She's a gem!

Christopher Barnes  |  Overall Experience 
Rating:
3.0

The customer service was incredible BUT, the storage facility was not great. You had to climb a ladder to add heavy items into the top storage level. This facility needs to be updated asap.

Natalie Poitevien  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JOELN COLON  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Leo Lin  |  Overall Experience 
Rating:
3.0

The cost for such small and somewhat discomforting. a room was way above the average cost I transfered to a storage room almost twice as big for $75.00 a month less with a building nicer and cleaner and more hrs...

Hannibal Padilla  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Emilia Jerez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SHAGNIQUAH JACKSON  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Leonard Vaughn  |  First Impressions 
Rating:
1.0

The place had no stairs and I risked my life climbing stairs that was very unstable I was told by the 800 number that I would get a ground floor storage room for my heavy wheels and of course I was lied to like my previous rentals in New Jersey this was once a good company but my last two rentals make me rethink my business with them

danny louie  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

nicole hernandez  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Mercedes trivino  |  Overall Experience 
Rating:
5.0

Great service all around, clean, well-lit and secure lockers with individual sprinkler systems installed. Highly recommended.

Gary Esposito  |  Overall Experience 
Rating:
5.0

I had rented out a storage unit since 2018. I just recently moved out. I will definitely recommend this location to others. Ms. Dahlia and Daphne are the best. It was a pleasure. Stay safe and be well

paulette thomas  |  Overall Experience 
Rating:
4.0

I wish there were more ground level units. after having a stroke, its hard to climb in and out of the second floor unit.

Nasima Abdulalim  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michele Cohen  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

FRANK PEREZ  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

YISRAEL SINGER  |  Overall Experience 
Rating:
5.0

Good staff helpful ,good hours Yes definitely recommend to Family and friends. This location

Manzoor Khan  |  Overall Experience 
Rating:
5.0

The Hispanic gentlemen’s at the counter was very good answering my questions and the gentlemen who showed me the unit was very friendly with pleasant personality. Thank you all

JAZMIN MENDEZ  |  First Impressions 
Rating:
5.0

The associates at this location were very helpful and accommodating as I did not have a reservation for a truck rental or storage. It was a busy day but they were all very professional.

Karen Parente  |  First Impressions 
Rating:
5.0

Good customer service. Would recommend to others.

susan mazza  |  First Impressions 
Rating:
5.0

The customer service was very accommodating and accurate. She spoke very nicely and pleasant, even gave me a compliment. Every establishment should have a person like her working for them.

SILVANA ITURRALDE  |  First Impressions 
Rating:
5.0

Very clean space, very professional staff and Friendly safe place to take you thing.,

Joel Rosario  |  Overall Experience 
Rating:
5.0

the employees really tried to help. i was a frazzled mess upon arrival and they helped me get organized and unloaded with as little stress as possible. i really appreciated that.

Anna Brumels  |  First Impressions 
Rating:
4.0

The staff was very nice and very helpful. Review not an Excellent because the storage unit I reserved i was told unavailable when I got there and had to rent a more expensive unit on ground floor.

peter bushey  |  First Impressions 
Rating:
1.0

The customer service was horrible. The girl at the front desk seemed very lazy and unpleasant. The actual storage room being offered was horrendous and needs to reconstructed. No thanks.

John Quiles  |  First Impressions 
Rating:
1.0

I've been a uhaul customer for close to 40yrs., this is by far THE WORST MANAGED and Worst experience I have ever had in my life. Will never use Uhaul AGAIN, they lost a Good Customer!

MICHAEL CHIAIA  |  Overall Experience 
Rating:
5.0

I must say that was one of the best group of workers I have notice in all NYC.. The city is a very hard place to work in and to work with a smile in NYC means your working morale are a priority.. TY

diego santos  |  First Impressions 
Rating:
5.0

Very good

TATIANA ALEXEEVA  |  Overall Experience 
Rating:
1.0

I am being charged for a storage when I did not stay over the 30 days and the woman who charged me has not contacted me back to reverse the payment.

bodeline dautrushe  |  Overall Experience 
Rating:
5.0

Good

Angeline Nunez  |  Reservation 
Rating:
2.0

Terrible service, confused staff and very slow. Got a contract with inaccurate miles and fuel levels and over had a bad experience.

Dmitri Rudnitsky  |  Overall Experience 
Rating:
5.0

Very nice, recommend to friends

Angela Pearson  |  Overall Experience 
Rating:
5.0

Great please for your storage needs and your truck rental. People are marvelous, friendly, great sense of humor, they are for you when you need them. Everything shines: facility & people. KUDOS 2 ALL!

Ruben Dominguez  |  Overall Experience 
No reviews have been submitted for this location.

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