The associated was friendly and took care of business professionalANDREW P.
Customer Reviews for U-Haul Moving & Storage of Bellwood
Bellwood, IL 60104
(N Of 290)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
Special Operating Hours
- 12/24/2021: 7:00 am - 4:00 pm
- 12/25/2021: Closed
- Free towing inspection
- 24 hour customer return
- habla español
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.JUAN Q.
Keep great workersMICHAEL S.
Customer did not leave a comment.TIMIA W.
Again, they charged us for some fad and we said we filled up! Unreal. Will speak to GM on Monday!!JESSIE A.
Luis Perez is always friendly and helpful.PAMELA V.
Customer did not leave a comment.RAUL S.
Customer did not leave a comment.RICHARD CHARLES M.
Customer did not leave a comment.DERRICK T.
Customer did not leave a comment.EDDIE M.
My wiring harness was bad but rental experience was good and gentleman on counter was fully knowledgeableJAIME V.
Customer did not leave a comment.FRANK A.
Customer did not leave a comment.JOSEPH U.
very good to rent equipmentCRUZ R.
The swipe machine was â€œnot workingâ€ when I picked up the truck. The associate has to manually enter my card and driver's license. Consequently, I receive a fraudulent charge to my card that same day. I believe your employee is scamming people with the â€œno swipeâ€ card.JANNA L.
Switched m location which cost more in mileageGARRICK A.
Customer did not leave a comment.William B.
Customer did not leave a comment.TERRILL S.
Customer did not leave a comment.IRIS B.
Make sure they walk thru the rental before and afterIRIS B.
I noticed a 25.00 cleaning charge on my bill, the truck was left clean attendant took and instructed me that I would receive my receipt via email hours later I received the receipt with the charge on it. Will be going there in the morning address this issue!Judy R.
I have not received the final total for the rental. Same thing happened the last rental.BYRON V.
The truck was hard to steer, the right mirror was cracked which made it hard to see traffic behind and harder to merge. I am very unhappy with this experience.STACEY-STEVENS S.
The guy was very helpfulVINCENT S.
Loved the quality of the equipment and the fast service to get me on my way.Spencer J.
Customer did not leave a comment.BARBARA C.
Clean the truck pleaseJOSE R.
Customer did not leave a comment.JAMES H.
Customer did not leave a comment.Tefesah S. | Overall Experience
Your clerk stole my credit card information and tried to charge a bunch of clothes on it that evening!MARIA T.
Customer did not leave a comment.WILONDA T.
Customer did not leave a comment.DEBBIE L.
Customer did not leave a comment.DANIEL T.
Customer did not leave a comment.CHRISTOPHER S.
Drivers side door wouldn't close very well had to slam it shut to get it to be secure.NANCY J.
Great customer serviceNICOLE C.
vehicle smelled like smoke. employee did not know about online registration and it took more than 30 minutes to get my vehicle. online app would not accept my photo showing the odometer/fuel upon return. frustrating experience.Benjamin K.
The staff were amazingly nice and helpful. I was a little anxious, at the time, but being around them I felt everything was going to be alright. EvelynEvelyn R. | First Impressions
Customer did not leave a comment.Anthony W.
These guys were fast and friendly with the wiring install. Would definitely go back to this location.Tara W.
Great location, however the overall experience was bad. Had a truck rental for 12:30 in Elmhurst. Was told truck was on 25th Avenue in Bellwood. Went there and was td my reservation was at 4:30 pm so had to go to another Bellwood location to pick up a larger truck and pay more.DAVID W.
The check engine light was on from the time I turned on the truck till the time I brought it back. The truck was cleaned but smelled of a previous driver smoking or driving after smoking so I had to keep the window down. They had the truck ready for pick and directions were perfect. Thanks for all your efforts.Casandra H.
Customer did not leave a comment.CHARISE W.
Customer did not leave a comment.JEFFERY H.
Customer did not leave a comment.Ryan M.
difficult to exit with trailerBrian A.
Customer did not leave a comment.VALENCIA S.
You need more then one person working it's just to much for only one personGUADALUPE V.
Customer did not leave a comment.TALYAH H.
Very niceMAMIE M.
Customer did not leave a comment.DOANE A.
Mgr Perez was great!!!!FELIX H.
The manager, Luis Perez seems like a nice person. Although, the hitch installation was a very incompetent job. I believe he got someone from outside to do the installation/finish-up. The heat shield was removed and the rear belly pan was removed. When I looked under the car, I noticed, on the day of installation that the heat shield was missing and I asked him what they did with it. He told me he didn't want to cut it so totally left it out?????? How is that acceptable? The heat shield is supposed to shield the vehicle from the extremely high temperatures from the muffler and without the heat shield, the components around the car will heat up and potentially even cause the car to catch fire!!! I drive this car with 2 kids and my wife and putting someone's life in danger like this is totally unacceptable!!!! I can't believe I had to "ASK" to get the heat shield back. They didn't even install it for me saying that they had to pull everything apart, but that's not true. Based on the uhaul created youtube video, you only need to cut it and put it back on the vehicle!! Putting people's life at risk like this by not installing the heat shield back is almost criminlal to say the least!!!!! The next part - I had to pay a guy to come install the heat shield for me (and also cut it up to fit). The guy told me that the underbelly pan was missing and the screws atttaching the bumper to the car weren't even in place. When I contacted Luis the next day, he confirmed that he has the rear belly pan and I had to drive in (20 min x2 for both ways) to go get it. They didn't even install it for me again, and I have to now find someone to re-attach it. Why does this experience have to be so bad? All I wanted for, was to get the job done (per the book) and with experienced hands who have done this task many times. This center doesn't seem to have the expertise to undertake a task like this professionally. Their store in general seems fine and the Manager, Luis, seems like a nice guy though. They did have good reviews on the internet and I guess their regular uhaul business (except the hitch installation part) is good. Oh, and also, when I got the car back yesterday, the rear light's wouldnt work because the bulb went off and I had to buy new bulbs for the lights. I'm going to let this pass but it cost me 8$ to buy a new bulb and install it back which adds to the inconvenience with this entire task. How is uhaul going to compensate for the entire above inconvenience and addtional cost I have to go through? 1. Re-install the heat shield (this is already done and I had to pay someone 50$ to do this since I had safety concerns with this. 2. I have to now find someone to re-attach the rear belly pan (including buying screws for the component) - not even sure how much this is going to cost now.... 3. I had to buy bulbs for the rear light (I paid 8$ and self-installed). Mind you, this was in perfectly working condition when I handed the car to the uhaul center. 4. Drive back to the center the next day (40 min drive total) to collect the rear belly pan. Who is going to pay for gas and my time?? 5.I am extremely paranoid now about the safety of the hitch installed. Who is going to pay to get the hitch installation verified to see if it was done per code and it's not going to cause a trailer to come lose and smash into my family while they're in the car? I cannot believe my experience in the nation's leader in hitch installation was so horrible! Please guys, you need to ensure professionals do this job and not someone who is just trying to make a quick buck!!!!!!! People's lives are at risk here!!!!!!!!Ravi D.
This location can be busy. Do the on-line check in before you go.Christopher Z.
Customer did not leave a comment.Charise W.
Customer did not leave a comment.Deborah M.
Customer did not leave a comment.Charise W.
Customer did not leave a comment.HELEN P.
You are doing fine keep pup with good Costomer serviceSHERIFFU D.
Customer did not leave a comment.MARY C.
Ladies at desk were rude,on the phone with boyfriend while attending me,said closingsoon and hopes I'm not getting storage that day(rolling tbe eyes) and said i had no reservation for storage-sent me to another locationlaura L.
I believe I received your best. If the next customer receive more than I, that is excellentCARLENE W.
Customer did not leave a comment.Leshea S.
The customer service was very good and the Lady was very friendlyBuck T.
Customer did not leave a comment.ROBERT G.
Customer did not leave a comment.Ricardo V.
Cargo area was filthy...unswept and smelled. The was an 8' 2x12 in the back. Ingot over charged miles. I complained and the manager was supposed to call back but never did. I finally called corporate cuts. Serve. They sent an email to the manager and assured me he would call. He never did. All my calls to he store were never returned. Sons...what a manager. Im calling corporate again tomorrow. If no reponse I dispute the charges.STEVEN H.
Customer did not leave a comment.Robert H.
Everything was greatSHEILA D.
Customer did not leave a comment.CHALLESE H.
Customer did not leave a comment.THOMAS P.
Windshield was so dirty it was hard to see in sunlight. Wipers didn't take care of the problem because dirt was on the inside of the windshield. Truck was difficult to control at highway speeds, to the point of it being dangerous at 55 mph. It felt like the front shock absorbers were totally worn out. Any dip or wave in the highway made the truck bounce severely.EDWARD C.
Great, fast serviceGeary M.
Customer did not leave a comment.Kathy M.
Customer did not leave a comment.Latrice S.
Customer did not leave a comment.TIMOTHY S.
The gentlemen was very helpfulMEHMED A.
Customer did not leave a comment.Leanier B.
I rented a 15" truck on Friday, 3/26/2021. I rent once a month, so I know approximately what the cost should be. On Saturday, I called because I had been charged $150.70 for the rental, that should have been about $80.00. I spoke to Dejuan, he said I had been charged for fuel and a dolly. I told him there were two dollies in the truck when I picked it up. I did not request any dollies. I also told him I spend $14.39 to put the gas hand back at 1/4 tank, which is where it was when I picked it up. He was going to speak with Lewis the Manager and call me back. I have not received a return call yet. I am asking for my account to be credited the $64.00 in fuel charges and the $7.00 for dollies. The rental contract number was 24570233. Thank you Charise WalkerCharise W.
Customer did not leave a comment.BRIAN A.
Customer did not leave a comment.SAMUEL A.
Customer did not leave a comment.DARRYL V.
Worst customer service, rude eating while completing my rental, keys couldn't be located. Truck was blocked in. Just very poor customer serviceJOSE F.
Everything went well. Thank you!DEANDRE J.
Quick, easy, efficient. Very awesome staff, everyone was friendly and helpful. Highly Recommend.Michael M.
Luis is Absolutely the best he’s very helpful respectful knowledgeable and understanding I really appreciate him in the young lady that was working on Saturday, March 13 she was very helpful and friendly Grace that the only complaint I have is that the storage units needs to be a little bit cleaner other than that everything was perfect for my moving experienceTanya E. | First Impressions
Customer did not leave a comment.Preeti D.
Trailer was not clean out much less it had over a foot snow and 2 inches of ice on top making it heavy and hard to hook upJerry N.
Truck was very dirty . With the pandemic going it should have be thoroughly cleaned. There was food and trash through out the truck.NADINE G.
Good pleasure to do business. Highly recommend.James C.
Excelente job.Sergio U.
Everything was quick and easy.Tallevette U.
The back door was open all night, so the bed was wet. The cab was disgusting and sticky. Check the equipment and clean it better during the pandemic.DANIEL G.
Customer did not leave a comment.Alex N.
actually clean uhaulJuan F.
Customer did not leave a comment.DWIGHT P.
Over the phone I was quoted a price of 7.99 when I arrived in the store price was 10.00. I arrived 20 minutes before closing and was scheduled to return equipment next day. Employee scheduled me to return equipment at 745 pm which was after business after with additional 10.00 charge. I rented a dolly and didn't think I should just leave it outside. When I returned equipment explained that to employee and was taken care of with no hassle.yolanda P.
I was greeted by the clerk who was pleasant and provided all details for this rental.Diane H.
Customer did not leave a comment.Seandra S.
Customer did not leave a comment.YVETT L.
Customer did not leave a comment.KYLE S.
Originally we had reserved the cargo van from another U-Haul location. However, we were not able retrieve it via U-Haul mobile. At first, we had difficulty with the mobile app. The office was supposed to open at 10 but nobody had come when we left at 10:30 am. Then, Alfonso, a customer rep, helped us get around that hurdle. The code given did not unlock the lockbox. Alfonso, was able to get us another van at the Bellwood location. Luis was also very helpful for getting us in and out fast. I will never use the Brekeley, IL location again. Alfonso and Luis saved the day. We had to make a delivery by noon.Dawood B.
Fast and efficient.TIMOTHY D.
Additional Services at this Location
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