Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Include the other prices when advertising $19.95 rental. I actually thought it was going to be that price, not the $100.00 plus that it turned into. It felt sneaky, though I understood the charges after the fact. . I was on the hook at that point, I needed to move two couches, and I had to have the 10 foot truck, so I paid. That's all, I think that we the people are tired of sneaky, so transparency would boost y'all's image among consumers.
Victoria L.
Clasificación:
5.0
El cliente no dejó un comentario.
Jason J.
Clasificación:
5.0
El cliente no dejó un comentario.
Tracy K.
Clasificación:
5.0
Friendly and very helpful personal
liana B.
Clasificación:
5.0
El cliente no dejó un comentario.
William B.
Clasificación:
3.0
El cliente no dejó un comentario.
Jim S.
Clasificación:
5.0
El cliente no dejó un comentario.
Domingo G.
|
Overall Experience
Clasificación:
5.0
El cliente no dejó un comentario.
Claude M.
Clasificación:
5.0
El cliente no dejó un comentario.
Audrea M.
Clasificación:
5.0
El cliente no dejó un comentario.
Julie B.
Clasificación:
5.0
El cliente no dejó un comentario.
Chad M.
Clasificación:
1.0
I called almost everyday to speak with Cody the manager and my call was never returned. I explained to the staff I wanted to keep the trailer longer and was told no problem every time. Then when my truck broke down they snuck up and took my trailer when I had items on it, and now can not find my items, and the items on the truck are missing some of my stuff from what I got back such as ramps, tool set and air tank and house key and parts from a customer of mines dryer. I'm very pissed off and upset and trying to seek legal remedies today.
Brian R.
Clasificación:
5.0
El cliente no dejó un comentario.
Joshua T.
Clasificación:
5.0
El cliente no dejó un comentario.
Wade F.
Clasificación:
5.0
El cliente no dejó un comentario.
Melvin E.
Clasificación:
3.0
El cliente no dejó un comentario.
Phillip B.
Clasificación:
5.0
El cliente no dejó un comentario.
James B.
Clasificación:
5.0
El cliente no dejó un comentario.
george P.
Clasificación:
5.0
Great experience at U-Haul today. I was scheduled to pick up a trailer to move my daughter home from Auburn, but there was an electrical issue with my truck, so the blinkers didn't work. Cory diagnosed and fixed the issue, working on his back in the rain to make the repairs. Nice guy, great attitude, and mad electrical wiring skills! If you need to rent a truck or trailer, I recommend U-Haul at 200 W I65 SERVICE RD S, Mobile, Al
Michael G.
Clasificación:
4.0
El cliente no dejó un comentario.
Scott K.
Clasificación:
4.0
El cliente no dejó un comentario.
Nunciata K.
Clasificación:
5.0
El cliente no dejó un comentario.
John L.
Clasificación:
5.0
Great service
Jim F.
Clasificación:
4.0
El cliente no dejó un comentario.
John P.
Clasificación:
5.0
El cliente no dejó un comentario.
DECEMBER H.
|
Overall Experience
Clasificación:
5.0
Angel was very helpful!
Jessica W.
Clasificación:
5.0
El cliente no dejó un comentario.
JASON H.
Clasificación:
5.0
Mejoras la limpieza del parabrisas ya que se encontraba socio por dentro.
Juan C.
Clasificación:
5.0
Your employee who was outside, Chris, was so professional and also went beyond helpful customer service!! Excellent!
Janie H.
Clasificación:
5.0
El cliente no dejó un comentario.
Stella R.
Clasificación:
5.0
El cliente no dejó un comentario.
Cassandra S.
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Overall Experience
Clasificación:
4.0
El cliente no dejó un comentario.
Duncan S.
Clasificación:
5.0
El cliente no dejó un comentario.
Matthew Q.
Clasificación:
1.0
Well if they are a white 53 yr old woman I'd suggest taking a man with you. All 3 men at this location spoke to me very sexually discriminating, was even laughing about me "being too short to operate truck and possibly even pump gas" I was very offended and I have already called an attorney for a consultation on 7/29/22 about this incident.
Patricia P.
Clasificación:
5.0
El cliente no dejó un comentario.
Matthew Q.
Clasificación:
5.0
El cliente no dejó un comentario.
MICHAEL H.
Clasificación:
5.0
El cliente no dejó un comentario.
helen T.
Clasificación:
5.0
Nothing to major just check the maintenance on the UHAUL far as things like the brakes.
TASIA W.
Clasificación:
2.0
I pulled up. I guess they didn't notice the 26 foot truck. I waited. Eventually I went online and checked out that way. No employee ever even bothered to acknowledge my presence despite several walking by. No "Be with you in a minute". No " It might be quicker to use the online checkout". No "Kiss my butt,I'm busy". Nothing.
Russell D.
Clasificación:
3.0
When i arrived to pick up the equipment I had to wait while the agent fished a 10 minute (non uhual related) conversation with another customer. My contract was canceled a week early and I was forced to bring the truck back early that really proposed a hardship with my project completion. No communication. Very unprofessional.
Andreana B.
Clasificación:
5.0
El cliente no dejó un comentario.
Donald M.
Clasificación:
5.0
El cliente no dejó un comentario.
michael C.
Clasificación:
4.0
El cliente no dejó un comentario.
Daniel L.
Clasificación:
5.0
El cliente no dejó un comentario.
danny E.
Clasificación:
5.0
El cliente no dejó un comentario.
David S.
Clasificación:
5.0
Great customer service.
tyler B.
Clasificación:
5.0
El cliente no dejó un comentario.
Jacob T.
Clasificación:
5.0
On the lot 5 minutes, quick and easy, friendly staff.
JOHN K.
Clasificación:
5.0
El cliente no dejó un comentario.
Jesse B.
Clasificación:
4.0
Customer service was wonderful
Lisa M.
Clasificación:
5.0
Staff was friendly and helpful, I have used this location for 3 separate truck rentals. each one went well and i had no complaints.
Chance C.
Clasificación:
4.0
El cliente no dejó un comentario.
Daniel C.
Clasificación:
5.0
El cliente no dejó un comentario.
Benjamin S.
Clasificación:
5.0
El cliente no dejó un comentario.
Todd R.
Clasificación:
4.0
It took several minutes of waiting for someone to come out to the return lane and there were no other customers there at the time. Not sure why the long wait.
Greg H.
Clasificación:
5.0
El cliente no dejó un comentario.
Erin B.
Clasificación:
5.0
El cliente no dejó un comentario.
Wayne T.
Clasificación:
5.0
El cliente no dejó un comentario.
robert K.
Clasificación:
5.0
Manager and staff are extremely helpful and prompt.
Joe G.
Clasificación:
3.0
Received car hauler with a flat tire.
Harry P.
Clasificación:
5.0
El cliente no dejó un comentario.
Jack H.
Clasificación:
5.0
Everyone was so nice the young lady that helped me was very knowledgeable they helped me get situated and on my way like I was the only customer in the store big shout out to the employees at this location
Reginald M.
Clasificación:
5.0
Steven was amazing and made the process so smooth
justin L.
Clasificación:
5.0
Steven was amazing. Very Friendly employee when checking me back in. Plus it was a quick and painless process
justin L.
Clasificación:
5.0
El cliente no dejó un comentario.
WAYNE T.
Clasificación:
5.0
El cliente no dejó un comentario.
SARAH B.
Clasificación:
5.0
Always give Military Veterans, Fire Fighters and Police Officers your great discounts!
DELMAR R.
Clasificación:
3.0
Ok drop off
Stephen S.
Clasificación:
5.0
El cliente no dejó un comentario.
Tomas B.
Clasificación:
3.0
Honestly, the service wasn't terrible. However, I wouldn't say she was helpful. She had me back the truck in saying she couldn't do that. She was, however, at least polite. The place was not labeled for easy spotting from the road. In fact, the maps GPS takes you to an area separate from here. Had to call for clarification.
Jennifer H.
Clasificación:
5.0
El cliente no dejó un comentario.
Jeremy T.
Clasificación:
5.0
El cliente no dejó un comentario.
CHRIS C.
Clasificación:
5.0
Excellent service from start to finish
LaQuanda A.
|
Overall Experience
Clasificación:
5.0
El cliente no dejó un comentario.
steve M.
Clasificación:
4.0
El cliente no dejó un comentario.
Steven M.
Clasificación:
5.0
El cliente no dejó un comentario.
Laketchia C.
Clasificación:
5.0
El cliente no dejó un comentario.
Robert T.
Clasificación:
1.0
I've discussed the issues with management already but the guy helping us was going to let us leave with a 2 year old expired tag. It took getting the manager involved to figure out a solution. The manager(Cody) was great help in the end but I can't say the same for the guys working under him. Gracias
Cody D.
Clasificación:
5.0
Professional
John H.
Clasificación:
5.0
Staff was prepared and took care of me quickly and efficiently. Great people work for you
Roy M.
Clasificación:
4.0
El cliente no dejó un comentario.
Robert D.
Clasificación:
5.0
El cliente no dejó un comentario.
Sharterica B.
Clasificación:
5.0
El cliente no dejó un comentario.
Gf M.
Clasificación:
5.0
El cliente no dejó un comentario.
iesha F.
Clasificación:
5.0
Staff was extremely helpful
john L.
Clasificación:
3.0
El cliente no dejó un comentario.
Alexandra S.
Clasificación:
5.0
El cliente no dejó un comentario.
richard R.
Clasificación:
5.0
El cliente no dejó un comentario.
marie H.
Clasificación:
5.0
El cliente no dejó un comentario.
Scott K.
Clasificación:
5.0
El cliente no dejó un comentario.
George S.
Clasificación:
5.0
El cliente no dejó un comentario.
William G.
Clasificación:
4.0
El cliente no dejó un comentario.
JOHN B.
Clasificación:
5.0
This is the 2nd time that we have dropped off equipment at this location and just like before, the employees are friendly and professional and treated us like old friends.
Fred W.
Clasificación:
5.0
El cliente no dejó un comentario.
Ryan C.
Clasificación:
4.0
The truck I rented was not clean and had not been washed.
Raymond B.
Clasificación:
1.0
I had a free month of storage from renting the uhual. I got charged $177 already for the storage. Also, I had to purchase a lock
Cassandra S.
|
First Impressions
Clasificación:
4.0
El cliente no dejó un comentario.
Harry S.
|
Overall Experience
Clasificación:
5.0
El cliente no dejó un comentario.
Jamesetta T.
|
First Impressions
Clasificación:
5.0
El cliente no dejó un comentario.
felicia w.
|
First Impressions
Clasificación:
4.0
El cliente no dejó un comentario.
Melondy B.
|
Overall Experience
Clasificación:
5.0
The entire staff is always helpful.. This store is older BUT very well maintained. I also really like it's location. Thanks Cody and Tyree I'll be back! Terri
TERRI D.
|
Overall Experience
Clasificación:
1.0
My move with u-haul was a huge inconvenience. The company did very little to accommodate my needs due to their error. I am highly dissatisfied with their customer service. I would not recommend this company for future movers. Horrible!
Tee W.
|
First Impressions
Clasificación:
5.0
El cliente no dejó un comentario.
Ricky H.
|
Overall Experience
Clasificación:
5.0
Great Service
WANDA W.
|
First Impressions
Clasificación:
5.0
quick to help unsolicited! Made the experience quite pleasant.
ROBERT H.
|
First Impressions
Clasificación:
5.0
I just want to say Cody Hill is the best manager ever he is he helped me by Above & Beyond he went all out the way to make sure I was safe comfortable and helped me with everything both of the guys that works with him also were very helpful this is the best place ever
SHAVON B.
|
Overall Experience
Clasificación:
5.0
El cliente no dejó un comentario.
MCARTHUR S.
|
Overall Experience
Clasificación:
5.0
El cliente no dejó un comentario.
Clifton C.
|
Overall Experience
Clasificación:
5.0
El cliente no dejó un comentario.
Aaron P.
|
First Impressions
Clasificación:
3.0
El cliente no dejó un comentario.
douglas p.
|
Overall Experience
Clasificación:
5.0
The staff there is very nice and helpful they will work with you when you need them
DECEMBER H.
|
First Impressions
Clasificación:
5.0
El cliente no dejó un comentario.
GREGORY W.
|
Overall Experience
Clasificación:
5.0
El cliente no dejó un comentario.
Rita T.
|
Overall Experience
Clasificación:
5.0
Thank you so much
winifered a.
|
Overall Experience
Clasificación:
5.0
Thk you
Eugenia B.
|
Overall Experience
Clasificación:
5.0
El cliente no dejó un comentario.
William W.
|
First Impressions
Clasificación:
1.0
El cliente no dejó un comentario.
Natalia B.
|
Overall Experience
Clasificación:
5.0
Great job
Donyella M.
|
First Impressions
Clasificación:
1.0
One payment check was sent to the bank 3 weeks late. One payment check was lost by the office. Overall, the office practices are greatly lacking.
Chiquita P.
|
Overall Experience
Clasificación:
5.0
El cliente no dejó un comentario.
Tylisha K.
|
Overall Experience
Clasificación:
5.0
El cliente no dejó un comentario.
Alexis T.
|
First Impressions
Clasificación:
5.0
Great Location
SYLVESTER P.
|
First Impressions
Clasificación:
4.0
El cliente no dejó un comentario.
Beatrice R.
|
First Impressions
Clasificación:
5.0
Thanks for the excellent service 😀
Ingrid C.
|
Overall Experience
Clasificación:
4.0
El cliente no dejó un comentario.
Elaine S.
|
Overall Experience
Clasificación:
1.0
Horrible Customer service at time of move-out. Had to call corporate office NUMEROUS times and wait WELL OVER 3HOURS hours in order to keep from being billed for an additional month even though I moved out of unit #1460 a day early. Will take my business elsewhere the next time that Ineed a storage unit.
Shyoki M.
|
Overall Experience
Clasificación:
5.0
I love all of the staff, they all need raises and a lunch of their choice. viva la uhaul
India H.
|
Overall Experience
Clasificación:
1.0
Someone broke into the building and broke every window on every car.
Roderick P.
|
Overall Experience
Clasificación:
5.0
El cliente no dejó un comentario.
Travis T.
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First Impressions
Clasificación:
3.0
Well I was going to rate the facility very well until it was miscommunication and they call not me but my MOM to tell me that I had to come and MOVE MY ITEMS OUT OF THE STORAGE THAT MY BOYS HAD PLACED THE ITEMS IN THE WRONG STORAGE AND MY ITEMS WAS PLACED IN THE STORAGE THAT THE WORKER Walked me to and showed me the she storage I am in!! Very unprofessional for them to notify someone else instead of ME with the wrong information when my MOM IS SICKLY AND I STAY 4hours away and I paid the storage up to Aug. and my paperwork has the number on it that the storage has my items in! No it’s not miscommunication on my behalf they need to communicate before they call the CUSTOMER!!
Alicia J.
|
Overall Experience
Clasificación:
5.0
The staff at this location is always amazing. And go out of their way to help.
Tracy P.
|
Overall Experience
Clasificación:
5.0
They were very helpful n nice
brandy l.
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First Impressions
Clasificación:
5.0
El cliente no dejó un comentario.
Donald S.
|
Overall Experience
Clasificación:
5.0
Great staff and crew! I will most definitely recommend and use again as well!
PATRICK N.
|
Overall Experience
Clasificación:
5.0
Excellent customer service and friendly staff.
Sheena H.
|
First Impressions
Clasificación:
4.0
El cliente no dejó un comentario.
TERRI D.
|
First Impressions
Clasificación:
5.0
Everything was great and Steven Curtis was so helpful, my reservations where screwed up but he took care of everything and welcomed me with great hospitality to the city...my moving overall experience with relocating was great and thank you Uhaul for making it possible
jennifer m.
|
First Impressions
Clasificación:
3.0
I found rat feces on my belongings almost every time I went into that unit. I was paying waaay too much money to be dealing with rats
Kayla E.
|
Overall Experience
Clasificación:
5.0
El cliente no dejó un comentario.
pam r.
|
Overall Experience
Clasificación:
5.0
El cliente no dejó un comentario.
CYNTHIA R.
|
Overall Experience
Clasificación:
5.0
El cliente no dejó un comentario.
Tara C.
|
Overall Experience
Clasificación:
5.0
El cliente no dejó un comentario.
Jarian T.
|
Overall Experience
Clasificación:
5.0
Cody and the rest of the staff were friendly and welcoming. Looking forward to a long and great relationship.
charles w.
|
First Impressions
Clasificación:
3.0
El cliente no dejó un comentario.
russell h.
|
Overall Experience
Clasificación:
5.0
El cliente no dejó un comentario.
Gary R.
|
Overall Experience
Clasificación:
5.0
Thank you so much for everything.
Mary L.
|
Overall Experience
Clasificación:
5.0
Constance and Cody was t. Constance maintain a positive attitude throughout all my questions. Very sweet lady I love this location everyone is amazing
Tamika D.
|
First Impressions
Clasificación:
4.0
El cliente no dejó un comentario.
carlos s.
|
Overall Experience
Clasificación:
5.0
The manager really helped. Even though I had made a reservation for a storage unit with my credit card by phone with national U-Haul when I arrived the unit was no longer available. The manger was able to help me
Lyman H.
|
First Impressions
Clasificación:
2.0
El cliente no dejó un comentario.
Carol C.
|
First Impressions
Clasificación:
4.0
I needed a 10x15 storage space. The one I got was in an old storage building that had not been updated. The door was extremely hard to open and close. It needed a lot of lubrication. I was told at check-in that I needed a special lock for the door (which I already had) but it would not fit the slide-latch mechanism so I (fortunately) had a regular padlock with me that worked. When I mentioned this to the desk girl she said "oh yes, that's the old building. The new locks won't fit those doors." It's a good thing that I hadn't already purchased the required lock...
Keith F.
|
First Impressions
Clasificación:
5.0
Ninguno
rochelle v.
|
First Impressions
Clasificación:
4.0
The automatic lighting was tricky to get to turn on in the hallway. It took a lot of motion to activate. Facility was secure.
Rosemary G.
|
Overall Experience
Clasificación:
4.0
I experienced 3 price increases during my contract. This place was way to expensive!
Bridget l.
|
Overall Experience
Clasificación:
4.0
I really appreciate the two workers that was took care of me that day, they was very helpful.
LORETTA M.
|
First Impressions
Clasificación:
5.0
Customer service up on renting and return was excellent. Good group of people.
Tammy M.
|
First Impressions
Clasificación:
1.0
I was very dissatisfied I previous reserve online got to facility they had no information that I had a storage unit time delayed I got the storage online to return the storage unit was not unlock ther
Paula G.
|
First Impressions
Clasificación:
5.0
Extremely helpful staff and they provide a great service.
eric m.
|
Overall Experience
Clasificación:
5.0
My truck sat a whole month not touched with a camera on it at all time i was nervous leiving it out of state but id do it again no question
Christopher K.
|
Overall Experience
Clasificación:
5.0
The guy who check me out was amazing. He was very friendly and helpful . I can't remember his name but I know you'll can pull it up. I'm glad I went Uhaul for my traveling and storage needs!!!
fiora l.
|
First Impressions
Clasificación:
5.0
Store was very busy - one employee with one trainee. Lady was very helpful, thorough and patient. Never lost her cool and was great.
Rosemary S.
|
First Impressions
Clasificación:
5.0
The location was Very convenient and the staff was friendly..
Micheal W.
|
Overall Experience
Clasificación:
1.0
Tried changing the contact info. on the unit 3x (2x in person; 1x on phone). The new info. didn't save which resulted in multiple late fees. Check payments were also lost 2x giving us more late fees.
Peyton G.
|
Overall Experience
Clasificación:
5.0
Davis was extremely helpful very nice and we will definitely be using them again if need be in the future I highly recommend this facility.
Lisa M.
|
Overall Experience
Clasificación:
5.0
They helped out tremendously. Thank you Thank you
Terri W.
|
First Impressions
Clasificación:
5.0
Great , great people. Can't say that about everyone with U Haul.
Laurance M.
|
First Impressions
Clasificación:
4.0
I have been dealing with Uhaul for a few years, In every location service has been good. Always very helpful. Thank you Uhaul for hiring people that care.
Kay P.
|
Overall Experience
Clasificación:
5.0
Fantastic staff. Always professional. Always helpful. Always well trained.
John N.
|
Overall Experience
Clasificación:
5.0
N/C
carlos s.
|
First Impressions
Clasificación:
5.0
Mr. Davis is very professional in every way. He goes above and beyond to meet and greet every customer with a smile and a great desire to help. I personally think that this guy should be acknowledge
Marvin J.
|
Overall Experience
Clasificación:
5.0
Made everything so very easy great service
Ralph R.
|
First Impressions
Clasificación:
5.0
I receive great service and was very satisfied
Angela F.
|
Overall Experience
Clasificación:
5.0
All that was expected was fulfilled.
jim s. | Reservación
Clasificación:
5.0
Doing a great job.
Mary N.
|
Overall Experience
Clasificación:
5.0
Had to use Penski for truck they were 1/2 the price and better ride. We got the car hauler from Moffat Rd Uhaul they were excellent, but a total different story when we turned it in in Murfreesboro!
Gwhynn H.
|
Overall Experience
Clasificación:
5.0
Best move I have ever experienced. Great customer satisfaction. Would recommend.
ralph m.
|
Overall Experience
Clasificación:
5.0
I would use you home in the future
Bennie S.
|
Overall Experience
Clasificación:
3.0
Lack of communication
Jason G.
|
Overall Experience
Clasificación:
5.0
We had a great experience. Friendly and helpful staff made this transition easy.
Jessica s.
|
Overall Experience
Clasificación:
5.0
Everything was done in a timely manner
Anna B. | Reservación
Clasificación:
5.0
The manager at the I-65 Frontage Road is AWESOME he was so helpful. After almost 4 years of storage I was happy to finally moved my stuff to my home in Mississippi. Kudos to Toni and Brock too.
JANIE T.
|
Overall Experience
Clasificación:
5.0
EXCELLENT CUSTOMER SERVICE WILL RECOMMEND U HAUL TO ANY ONE NEEDING STORAGE.
Edward H.
|
Overall Experience
Clasificación:
5.0
I didn't have to visit the site.
LyDia B.
|
Overall Experience
Clasificación:
4.0
THE STAFF WAS VERY KNOWLEGEABLE.
Erica D.
|
Overall Experience
Clasificación:
5.0
made my storage & moving very easy
Janice S.
|
Overall Experience
No se han enviado comentarios para esta ubicación.