Customer Reviews for U-Haul Moving & Storage of Bedford West

1,323 comentarios

156 Bluewater Rd   Bedford, NS B4B1G9

(902) 832-2702

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(902) 832-2702

156 Bluewater Rd
Bedford, NS B4B1G9

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos

Clasificación:
5.0

El cliente no dejó un comentario.

Nirmal A. 
Clasificación:
3.0

Help customers outside when checking out vehicle. Have a phone number directly to the store for customers. Had a difficult time dropping off vehicle and would have expected a phone call the following day after serval texts and phone calls were made regarding trying to drop off. I left late helping two ladies trying to leave.

Jill G. 
Clasificación:
1.0

Three 26footers all parked in one unloading place. People would drive their cars in blocking the empty truck to get out. 8 people trying to use the elevator at once. Ppl screaming move the truck. No place to turn truck around with a million pallets in the way.

Kim M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Waleed M.  |  Overall Experience 
Clasificación:
5.0

Above and beyond experience, I was very stressed and in the middle of a move and the staff member was amazing, she called me in the AM helped me check in and the entire process was seamless. 10/10 customer service. Gracias

Stephen F.  |  First Impressions 
Clasificación:
1.0

make sure “traffic” confirms with the customer if they change the pick up location so that they don't take a $45 uber from the airport just to be told your pick up truck isn't there it's actually in dartmouth so you take a cargo van instead and then 30 mins into your rental time you get PULLED OVER by a police officer looking for a u-haul cargo van that has been committing a string of THEFTS around nova scotia and you wouldn't even have had a cargo van to begin with if “traffic” confirmed with you that your pick up location changed

Cassandra R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael Dennis B. 
Clasificación:
4.0

El cliente no dejó un comentario.

HESHAM E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard W. 
Clasificación:
5.0

The staff were very warm and welcoming and offered the best solution to my moving needs. Very professional and the price was very affordable

Trevor B. 
Clasificación:
5.0

All is fine. The fact that the truck rental is connected with a storage is a huge asset. ¡Gracias!

Janusz B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Darren C. 
Clasificación:
5.0

El cliente no dejó un comentario.

alan H. 
Clasificación:
5.0

Thank you for the quality service, reading some of the reviews I was concerned but the people at the counter were lovely and helpful. I will be sure to rent from this convenient location again in the future.

James C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Peter H. 
Clasificación:
5.0

Nothing! everything was perfect, from manager to employee all had a great work enthusiasm specially Mr. Abdul Wasay who helped us explaining through the process and providing us with the best deal :)

Abdul W. 
Clasificación:
5.0

I really can't think of anything you should add that you not already doing. Keep the good job

Rowland N. 
Clasificación:
4.0

Too expensive, will find a cheaper service next time

Kaela F. 
Clasificación:
3.0

El cliente no dejó un comentario.

tanya B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert B. 
Clasificación:
5.0

El cliente no dejó un comentario.

John B. 
Clasificación:
5.0

The way that you bill customers and the amount of times we have needed to adjust extra fees we have been charged is wild. Way to often

Tyrell W. 
Clasificación:
1.0

I put way to much fuel in tank I should be paid for what a fucking jokeif I didn't put enough in you would surely make me pay

david B. 
Clasificación:
4.0

Better customer service upon drop off. A specific lady at this location wasn't very pleasant to deal with during drop off.

Leroy F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lindsay W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jawad K. 
Clasificación:
5.0

Great customer service...and a great facility!!

Todd D. 
Clasificación:
5.0

I dealt with 2 different people there. Nancy and Nelly. Both were very helpful, professional, prompt, and courteous

Lorne D. 
Clasificación:
5.0

Nelly was the best! She helped me modify my reservation and made the entire experience a breeze! She was super friendly and easily answered any questions I had about the rental process- I would highly recommend her and the location to anyone. Thanks so much!

Holly C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Kyle T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Peter G. 
Clasificación:
4.0

Van was dropped off late by previous customer, although not the fault of the associate, she went out of her way to prepare the van and make up for the previous customer, which wasn't expected and was very welcoming.

Robert C. 
Clasificación:
5.0

Great customer service and very friendly

Shelbie S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Anthony M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Waleed M. 
Clasificación:
5.0

Particularly enjoyed speaking with Nancy …she was extremely friendly and very helpful!

Wanda F.  |  Overall Experience 
Clasificación:
5.0

Nothing they where great

Michael B. 
Clasificación:
4.0

El cliente no dejó un comentario.

amanda o.  |  Overall Experience 
Clasificación:
5.0

Great, friendly service.

Roy d.  |  First Impressions 
Clasificación:
4.0

Reserved a unit online and believed I had a space for an upcoming date. Stopped by the office in person and found out that reservation online does not guarantee a spot. The only way to guarantee a spot it to pay right away. I found this a misleading on the website. The staff were very good and accommodating and the space is clean. Pleased with service!

Michelle S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jasmin M. 
Clasificación:
5.0

The movers we had were excellent

Lynn R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Glen S. 
Clasificación:
5.0

El cliente no dejó un comentario.

steve b.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Stephen R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Curtis A.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Nancy S. 
Clasificación:
2.0

Poor customer service on every interaction

andre l.  |  Overall Experience 
Clasificación:
5.0

Nothing! Service and personalization of my experience was perfect, thank you.

gerry M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Debbie A.  |  First Impressions 
Clasificación:
3.0

Very strong cleaner smell in the vehicle.

steve B. 
Clasificación:
4.0

There was an undocumented scratch on the right edge bumper. Showed video to representative and he was very helpful.

Chris O. 
Clasificación:
5.0

I booked a heated storage unit online using the "Rent Now" option for the Bluewater Road location, the payment came off my credit card and the storage unit was available for use right away. I was given easy instructions how to access the storage unit and was provided an access code and storage locker number. The next day I realized that the appliances we ordered will not arrive for a few months, so at this time the storage unit was not needed. I contacted the Bluewater Road location and spoke with Nancy, she was amazing and understanding and gave me a refund right away! Great customer service!!!!

Jessica C.  |  Online Move In 
Clasificación:
5.0

The staff are very friendly and professional

XIAOHU Y. 
Clasificación:
3.0

Don't put trucks with serious transmission issues on the road. Don't start customers off with 1/4 tank. Having to get fuel before you can even go anywhere and then having to again before returning is time consuming and annoying. Top the tanks up prior to renting. You're obviously charging customers who don't return it at the same level, but then not actually filling them with the fuel you've charged them for. It's a scam. Fill the damned tank. Don't mark the truck as "clean" when half the inside of the windshield is covered in Armor-All, clouding the window. (no it was not fog on the window, it was Armor-All that had to be wiped off with a rag) 20 years I have been renting from Uhaul and this was the worst truck I have ever seen. Now, having filled out this less than stellar review, I am sure that as per usual, I will get another email exactly like this one asking me for a review, despite having sent one already. Except this time I am saving this text and will keep sending it until you accept it. You're a multi-national corporation that people rely on to help them move their whole lives from one place to another. Do better.

Andrew R. 
Clasificación:
3.0

online check-in didn't work. The 30 free days that were promised on van rental need confirmation. Front desk staff not engaged or very knowledgeable need to call for permission. front desk check-in took 15 minutes.

John L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Philip M. 
Clasificación:
5.0

The location is great. The vehicle however was garbage. I had massive problems with poor traction with this vehicle. Could not get up small hills, had trouble pulling trailer and generally did no feel safe with these tires.

Aaron P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Abhijit P. 
Clasificación:
4.0

El cliente no dejó un comentario.

michael d.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

NANCY LOUISE P. 
Clasificación:
5.0

My stuff is safe and secure...No problems with this place but ⭐️⭐️⭐️⭐️⭐️

trendal m.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Katie W.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

KIMBERLEIGH ANN P. 
Clasificación:
5.0

keep up the good work

CRISPIN FRANCISC E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Douglas W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael and Susanne D.  |  Overall Experience 
Clasificación:
5.0

Easy accessibility to facility. And I really liked the carts. Moving in was fast and painless.

KELLY S.  |  First Impressions 
Clasificación:
5.0

The facility is clean and accessable. I tried to book it online and that was not a fun experience. I ended up going to chat then calling only to give up and drive to the facility to get things done. I would not recommend to anyone to use the online system. It is beyond subpar.

monique b.  |  First Impressions 
Clasificación:
3.0

Uhaul should be careful of false advertising. The 5' x 5' units are not actually that size. The unit is closer to 5' x 4' making it tough to get items into the unit as expected. Not really pleased and will let others know.

kyle m.  |  First Impressions 
Clasificación:
5.0

Very handy location, and rental went very smoothly, no issues.

GARY P. 
Clasificación:
5.0

El cliente no dejó un comentario.

AMARTYA JEET S. 
Clasificación:
1.0

I had a HORRIBLE experience with this location! Your customer service lady Lee was beyond rude AND I was charged 20 dollars for an after hours fee when I was not late!! I have emailed service@uhaul.ca to follow up with my awful experience as I have not been treated this terribly by a customer service person before for simply asking about a refund. Also we did not have any windshield washer fluid in the truck and we had to go back in when we picked it up initially and ask for some as that is a HUGE safety concern. Luckily the woman who gave us the uhaul was actually a nice young woman who was apologetic and kind, unlike her coworker who thinks it's ok to tell customers to stop speaking and to not interrupt her. I was asking her a question regarding a refund and she was so unprofessional that I am at a loss for words. If you have a recording I would listen to it for around 830 am. I use uhaul all the time and will not be back to this location and will be advising others to do the same.

Graeme M. 
Clasificación:
1.0

Being a business owner myself,the last thing you wanna hear when renting a vehicle is that there's an additional $15.00 charge for insurance ..Heres an example please: "If I originally told my customer the job was gonna cost $300.00 but when i finished the job I tomd them its gonna be another $150.00" ..I dont think they would be happy.Also the lady who helped me that day was not cooperative at all.I had mentioned to her before I left the parking lot the tank was NOT at 5/8 like she said it was It was actually 9/16. Then she tried too say in her report that I left for 15 minutes and came back saying the tank was 1/2 full.If you look where the trucks are parked in front of the building their all on a hill.. l never even left the parking lot, I went where my suv was parked to grab a few things from..Her attitude was beyond disbelief, She wanted nothing to with customer service.She did not wanna help resolve this issue what so ever.Very poor service.I would never rent from that place again.. Most likely use interprise from now on..

RICHARD F. 
Clasificación:
5.0

Absolutely NOTHING - treat them as well as I was treated, and they'll be in for a wonderful experience. The staff in Bedford went WAY above the call of duty, and with an impending Nor'Easter coming on the original day of my rental, they were able to get me a truck, and into the storage unit a day early! Kudos to Abdul for making it happen!

MICHAEL P. 
Clasificación:
5.0

Great staff. Clean vehicle. Fast pick up and drop off. Can't emphasize enough that the staff both booking the vehicle as well as picking up and dropping off were awesome. Gracias 

JILL R G. 
Clasificación:
5.0

The staff were very courteous and helpful. The facilities were very clean and the building was very well maintained. Excellent experience! Highly recommend them…

KENNETH M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

HAROLD M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Harold M. 
Clasificación:
3.0

It isn't the location... the staff were nice... it is uhaul.. more like ucharge2much. Gas for in town.. an 8mile trip each way? $25! I drive a 7.4L V8 and it doesnt burn as much as your 10ft truck. Someone is going to do it better and cheaper someday... and uhaul will be like blockbuster, a bad memory.

FRANCES BONITA H. 
Clasificación:
4.0

Love the facility. However. Only negative was, the rep said my auto pay would be changed over from the larger unit to the smaller one. I kinda anticipated this, so I watched for the payment withdrawal and when it didn't come out I called right away and they were very swift if correcting it to auto payment.

Katherine B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

MARK LLEWELYN S. 
Clasificación:
5.0

The staff where very friendly, helpful and efficient with the vehicle pick-up and return service. I highly recommend them and based on this experience I will look to rent here for my future moving needs.

BRUCE B C. 
Clasificación:
1.0

The heating was ver low

kunchacko k.  |  First Impressions 
Clasificación:
2.0

24/7 pick up was not available even though I booked it a month in advance online. Had to wait at store for almost an hour for it to open. When I went to return the truck, no one was in store (it was 1pm) sign on door said “back in 20 minutes”. Even though there was 2 people working at the location. No explanations or apologies for 24/7 pickup not being set up for me to complete. Staff was indifferent.

TODD CHRISTOPHER A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Krystal N.  |  Overall Experience 
Clasificación:
5.0

U-HAUL IS AN GREAT PLACE TO STORAGE ANYTHING YOU LIKE THE PLACE NICE AND CLEAN . AND IT HEAT THAT WHAT I LIKE ABOUT THIS UNIT, THANK AGAIN

Florella S.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Cheryl H.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

SPENCER WILLIAM P. 
Clasificación:
5.0

Would definitely recommend this storage unit area.

Audrey B.  |  First Impressions 
Clasificación:
5.0

Great staff & great service! A pleasure to do business with!!

BRUCE WAYNE T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Trudy P. 
Clasificación:
5.0

El cliente no dejó un comentario.

JANE R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Julie L.  |  Overall Experience 
Clasificación:
5.0

Nothing execelent service thanks

ERIN FRANCIS C. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSEPH ALBERT H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jane T. 
Clasificación:
5.0

The staff (Lee) was VERY helpful and accommodating, and made a stressful situation in our move much more calm!!

Lori J.  |  First Impressions 
Clasificación:
3.0

I would not recommend U-Haul based off of the customer support. The pick up at the location was good and staff friendly. Where the issue lies was with my experience with the after hours support. I called in to confirm my drop off was successful as the app did not confirm the rental process had been complete after processing my payment. So I decided to call the 1800 number to confirm. I was advised there was a 45 minute wait. No big deal I set a call back for when it was my turn. Fast forward to about an hour later I get a call from U-Haul and I am told I am next in line. Excellent! or maybe not…. After now waiting an additional 25+ minutes on hold I hear a person on the other line say hello. Before I can even say hello the line disconnects. So I call back and waited on hold for another 55 minutes for someone to not even say hello but hang up the phone. All just to confirm my rental was checked back in.

FELICIA NICOLE S. 
Clasificación:
4.0

Lee/Leigh was extremely helpful. Extraordinario servicio al cliente

DEBORAH LYNETTE F. 
Clasificación:
5.0

Everything was great

Les B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Monia T.  |  Overall Experience 
Clasificación:
5.0

The pricing is far too high, a few years ago it was not nearly this high, I had a cargo van for 5 hours and drove 115km, and it cost over 100 dollars. That is a major markup.

RONALD PHILIPPE D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Michelle D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Joel M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tony C.  |  First Impressions 
Clasificación:
4.0

fix the mobile pickup process. got stuck on the authentication/chat step and had to go inside to get the keys. normal pickup process is much faster and easier.

Justin R. 
Clasificación:
4.0

Waited 20-25 mins out front for a rep to serve us and no one was around, three others customers came in and left and when asked why no one was around the “manager” was very rude

CHAD MARK M. 
Clasificación:
5.0

After a booking problem, where the vehicle I booked wasn't at the location. The staff were very helpful and provided me a vehicle that would work for what I needed. Happy with the resolution and wouldn't hesitate to rent from this location.

RYAN WILLIAM M. 
Clasificación:
5.0

Everyone we dealt with manager included was excellent! We were doing a new build and our stuff was in storage for a year. Gracias

Sheila S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Meredith S.  |  Overall Experience 
Clasificación:
4.0

The Custoner Service person was great to deal with. Any questions answered, glad to go back

Ainslie W. 
Clasificación:
5.0

El cliente no dejó un comentario.

WILLIAM THOMAS M. 
Clasificación:
5.0

Ladies at this location were very helpful and eased my piece of mind for moving which started out a bit stressful. I had originally booked a unit at the uhaul in Dartmouth but they gave away my unit and only offered smaller size, so this location saved the day as it was moving day the next day and thankfully they had a spot for me in a nice clean unit and well secured area thank you for turning around my day. I believe it was Lee that helped me out

Cheryl H.  |  First Impressions 
Clasificación:
5.0

Best service… thank you for your service and guidance from beginning to end.

SACHIN MARIO L. 
Clasificación:
4.0

I was very welcomed and serviced by Tara. She answered all my questions and helped me to choose the UHaul products for my storage requirements. I was happy with my supply purchase. Facility was very clean.

Jane P.  |  First Impressions 
Clasificación:
5.0

My experience was great,but prefer a drive up storage unit.

Lorraine G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Monia T.  |  First Impressions 
Clasificación:
3.0

The only thing I didn't like is that I arrive 2 minutes past the contract time and I was charged for 2 rental days. I think that's a bit extreme.

Kayleigh B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joel M. 
Clasificación:
5.0

Fantastic service, just mention that your tray is run in gasoline. So, new customer doesn't get confused to put petrol or diesel.

VISHAL M. 
Clasificación:
5.0

# 1 service

DELBERT W M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

John T.  |  Overall Experience 
Clasificación:
5.0

Truck was brand new, fantastic service. Had trouble using the mobile pick up. It would not accept phone number of 2nd contact and therefore I could not pick up my vehicle without assistance. Luckily person on site was very helpful and able to get me my vehicle.

ELIZABETH S. 
Clasificación:
5.0

Great overall!

NANCY ELEANOR M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bo J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Branden H. 
Clasificación:
5.0

Great service. So helpful. The unit we got ended up being to small and we needed to rent a bigger one, they switched it up no problem and it was so easy' I couldn't believe it. They were so nice. So happy!

Dominique B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Vera P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL GRAHAM K. 
Clasificación:
5.0

El cliente no dejó un comentario.

FANG WEI H. 
Clasificación:
5.0

The staff were always helpful and kind. The management at this facility are very particular about how things are taken care of. Thanks and will highly recommend.

PAULA ALEXANDRA M.  |  Overall Experience 
Clasificación:
5.0

Everyone we had contact with were professional and very helpful and personable. Couldn't have asked for an easier move in!

Maggie m.  |  First Impressions 
Clasificación:
4.0

Storage facility was very nice, my only reasons for not giving full stars is it was on the expensive side and rent went up really often

Diana M.  |  Overall Experience 
Clasificación:
5.0

After not being able to get the rental back at agreed time I was easily able to extend the time to make our move stress free. Would highly recommend and will definitely use the services at this location again and again!

WADE DONALD M. 
Clasificación:
1.0

First rate failure by this business starting with staff using a personal cell phone to take pictures of my drivers license. I can understand the need for proof of a license, but using a personal cell which up loads to "the cloud" is not a secure method of identify protection. As for Interior of "clean truck", my rental had dirty Kleenex on floor. I highly suspect any COVID protocols in use at this location.. Return went smooth but by this time I had already made up my mind to never rent from U-Haul again,

JOSEPH ANTHONY C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cheryl T.  |  Overall Experience 
Clasificación:
5.0

Very polite staff at check-in and when returning the vehicle. The van I rented was clean and in excellent running order. I mentioned I was driving quite a distance and they kindly offered a reduction in the mileage charges. I would definitely rent again from this location.

LESLIE P. 
Clasificación:
3.0

El cliente no dejó un comentario.

Noelle W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Fernand B L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Richard David W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Peter B G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Dan C.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

KEVIN WESLEY C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Kyle Douglas B. 
Clasificación:
5.0

Everything was fine. Customer service agents were polite and knowledgeable Overall great experience. Gracias.

Cynthia M. 
Clasificación:
5.0

The manager and all the staff were very friendly.

Blaise t.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

virginia l.  |  Overall Experience 
Clasificación:
1.0

The young lady there was helpful however the senior lady was very rude to me. When I went back to ask a query the young lady was attending another customer so she asked the Sr lady to help me to which the Sr lady replied. "That's OK let him wait". She was doing nothing but still refused to help me. When I asked for help learning how to shut the truck shutters, the Sr lady Shouted at me and scolded me that I should've red the instructions first. I have never seen such a rude, angry and racist behavior before. This experience has left me shocked.

Abhijit P. 
Clasificación:
4.0

Great quick service. Easy pickup payment and drop off. No problem at all!

SHELLEY LYNN M. 
Clasificación:
5.0

Great staff and well maintained facility

Sean L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

DOUGLAS A O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jamie R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Saira B.  |  Overall Experience 
Clasificación:
4.0

Sometimes the main entrance door was not well latched, leaving the ability for people to enter without a prox card.

Lee C.  |  Overall Experience 
Clasificación:
5.0

Facility is very well run. Staff were always friendly and very helpful. Ended up renting a unit for much longer than originally anticipated, so had a lot of contact with the staff. There were always stellar. Gracias.

Florence G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

James C.  |  Overall Experience 
Clasificación:
4.0

Wish I could call the store specifically instead of always getting directed to the 1-800 line. I hated always having to go into the store to speak to their staff directly

Paula H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jennifer H.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Tina C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Debbie R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Murray O.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Rita Z.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

rachele a.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Graham F.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

fern m.  |  Overall Experience 
Clasificación:
5.0

I was desperate in need of 8x10 storage unit. Staff took my name and called me immediately when one became available. Excellent service

Mike M.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Selina W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Emily M.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Justin S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

KARL AULDEN F.  |  First Impressions 
Clasificación:
4.0

The access to the facility could be better. There is limited space that makes it difficult to load/unload particularly with U-Haul vehicles. The loading bays where you can pull in to get out of the elements or even out of the way of other customers is poor. You cannot fit anything bigger than a sedan in there. Was not able to utilize free month that came with U-Haul rented vehicles.

Jonathan E.  |  Overall Experience 
Clasificación:
5.0

Didn't expect to need your services this past 14 months but Co-Vid effects on employment stability & prospects for many result in son moving home. Past 6 yrs various U-Haul locations services have been a godsend ! Thanks , Lou, Irene & Eric Walsh

Louis W.  |  Overall Experience 
Clasificación:
5.0

Location excellent, clean, always accommodating with changes and requests. Staff helpful and we were never overcharged. I would recommend 100%. Nancy and her staff were great!

Kelly M.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

nancy m.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Pierre-Luc G.  |  Overall Experience 
Clasificación:
5.0

Great service in friendly manner. Difficulty hearing what staff were saying because of accent and talking through 2 masks and a shield. Had to get them to repeat.

nancy m.  |  First Impressions 
Clasificación:
5.0

Extraordinario servicio al cliente

Mike H.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Eric R.  |  Overall Experience 
Clasificación:
4.0

Great help from the staff at the location

Karine T.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Kara E.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Debra D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

derek b.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

RUIQI L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Sheela M.  |  Online Move In 
Clasificación:
2.0

Facility was good. However, management was not professional. I was asked not to do things while others were doing it without complaints. I was asked not to load from doors 1&2 while others were loading freely from those doors! I was asked to move my truck while loading because someone else was trying to load while when I was asking for the same I was told that first come first serve! They effected my business many times and I could loose one of my major brands because of the was they treated my driver.

Strait Cycle T.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Karen H.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Murray S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephen W.  |  Online Move In 
Clasificación:
5.0

Very pleased with the Team; always fast friendly service. The building is very clean. I felt great about my special things being stored there! Gracias.

tracey r.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Sabrina S.  |  Overall Experience 
Clasificación:
5.0

Staff are very helpful and friendly

RICK (Dyson Canada) M.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

TED C.  |  Overall Experience 
Clasificación:
2.0

It's not easy to fit a 20 foot & 26 foot truck in the small space. You are not allowed to block the door & we had to move our uhaul truck several times for people in the parking spaces behind the truck, to get out. There should be a laneway around the back of the building. Also, you cannot hold the elevator open & you're not allowed to leave the bay door open unattended, so for 2 people moving, it's not easy. I would not use this location again, going up & down to the second floor was not convenient at all.

Diane W.  |  Overall Experience 
Clasificación:
5.0

The customer service rep working when I first went to find my locker was very helpful. Her directions were excellent.

Lynn D.  |  Online Move In 
Clasificación:
4.0

El cliente no dejó un comentario.

Pierre-Luc G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Johan K.  |  Overall Experience 
Clasificación:
5.0

The representative at the Bluewater Rd location in Bedford was very helpful and made the whole process simple and efficient. She answered all our questions and was pleasant to deal with. A positive experience..

Becky W.  |  First Impressions 
Clasificación:
5.0

See above

Bruce T.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jim C.  |  Overall Experience 
Clasificación:
4.0

Great service with helpful staff.

lauren O.  |  Overall Experience 
Clasificación:
5.0

always open and available , the staff was always friendly and helpful , a very good experiance, and I would reccommend U Haul to all my firneds Thank You :)

Gerald L.  |  Overall Experience 
Clasificación:
5.0

Found the facility easy to get my things for storage into the unit. Great to have carts and elevator. Allowed myself enough room to access things I may need. Everything neat and tidy and workers emptying the garbage containers.

Gail T.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Greg S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Souraya Z.  |  First Impressions 
Clasificación:
5.0

The BEST U-Haul place I've ever been to. Very friendly staff, very clean and well maintained.

Souraya Z.  |  Overall Experience 
Clasificación:
5.0

Very clean and organized. Would be convenient to have the uhual van/truck drop off at the same location.

Hayley M.  |  First Impressions 
Clasificación:
3.0

Overall our experience was very good. We did move based on getting a more competitive price from another self-storage facility. One area of concern was when we came on-site to get some items out of our storage unit and stopped by the office before we went to our unit. We were advised that there was a note on our file that we had locked our door improperly and you could actually open the door a couple feet. This was discovered by staff while making their rounds. Nothing was taken from our unit but why wouldn't we have been advised by a phone call or email that there was an issue with how our unit was locked. This would have been the proper way to handle this discovery. this is why you only received an average rating.

dan s.  |  Overall Experience 
Clasificación:
5.0

Very polite staff member.

Richard F.  |  First Impressions 
Clasificación:
5.0

Always a pleasure dealing with U-Haul of Bedford West!

Alexander B.  |  First Impressions 
Clasificación:
5.0

The cleanliness of your facilities and the helpfulness of your staff far exceeded my expectations. I'm very impressed and I've already passed on my impressions to many of my close friends.

Bruce T.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Daniel R.  |  Overall Experience 
Clasificación:
5.0

Great service, friendly & informative staff

lauren O.  |  First Impressions 
Clasificación:
5.0

I will tell All of my friends about how great you were.! Thanks

ANDREW L.  |  Overall Experience 
Clasificación:
5.0

Nice always clean, well lit beautiful storage facility. Amazing, helpful and friendly staff.

Corbett G M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

SHELAGH M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Alex N.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Pooja R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Darrin F.  |  Overall Experience 
Clasificación:
4.0

Elevator was busted during move day out but they allowed us an extra day to move out. Overall - good experience.

Erin O.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Northern W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Bruce M.  |  Overall Experience 
Clasificación:
5.0

Always treated great

Raymond g.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

3091829 NS limited c.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Carol p.  |  Overall Experience