Customer Reviews for U-Haul Moving & Storage of Beckley

2250 comentarios

125 Ragland Rd   Beckley, WV 25801
(Intersection of Rt16 & RT19)

(304) 252-8679

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(304) 252-8679

125 Ragland Rd
Beckley, WV 25801
(Intersection of Rt16 & RT19)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas
  • Almacenamiento de bote
  • Almacenamiento de RV
  • Almacenamiento de vehículos
  • Almacenamiento para vinos

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
4.0

El cliente no dejó un comentario.

JEMMA C. 
Clasificación:
5.0

El cliente no dejó un comentario.

LAURA MICHELLE B.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

DEBBIE R. 
Clasificación:
4.0

El cliente no dejó un comentario.

JOYCE R. 
Clasificación:
5.0

El cliente no dejó un comentario.

VICKIE N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lisa M. 
Clasificación:
5.0

The lady was very nice give her a raise

JOHN PRESTON II S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Donna C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas W. 
Clasificación:
5.0

Nine

Jonnathan Edward B.  |  First Impressions 
Clasificación:
5.0

Truck was excellent condition and very easy to drive, even on I-81. Uhaul changed the drop off location in a text message the day before pickup. Person at the drop off location said to just park the truck and put the keys in the drop box. Didn't have anything else to do with it.

WILLIAM M. 
Clasificación:
3.0

The staff is very rude. An older gentlemen approached the manager at 8:55 and asked “Do you open at 9?” The manager replied “Maybe. I'm guessing this is your truck and you're not going to get it until I'm done cleaning. So it'll be ready when it's ready.” I felt very bad for the older man. Complete disrespect. The entire staff is unmotivated to be there - and to be honest, if you're paying well, you can do better. We need these trucks so they will keep being rented, but the customer service at this location is extremely poor and looks bad on Uhaul.

Justin B. 
Clasificación:
5.0

Nada

Kevin M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert W. 
Clasificación:
5.0

El cliente no dejó un comentario.

FRANKLIN LEVI A. 
Clasificación:
4.0

everything was good except one of the turning lights was out....but overall a good experience

Brian Paul G. 
Clasificación:
5.0

El cliente no dejó un comentario.

PETERM S. 
Clasificación:
5.0

El cliente no dejó un comentario.

armon P. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES ELVIS H.  |  Overall Experience 
Clasificación:
3.0

We rented a Van…it was so dirty we had to wipe down stirring wheel and all areas we had to touch. Locks, handles etc. Plus it smelled bad. Being a former uHaul employee I was very unhappy with the condition of the van. Don't think it had been cleaned inside in a long time.

Mary H. 
Clasificación:
5.0

Professional, Answered questions, Clean facility, Explained truck functions

JAMES ROY S. 
Clasificación:
3.0

Monitor bakes on vehicle,

MILDRED ANN C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Samuel Corey L. 
Clasificación:
5.0

Met my needs well and will most likely Use again.

Brian P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

ORALWYCIE S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Isaac A. 
Clasificación:
5.0

El cliente no dejó un comentario.

sandra S. 
Clasificación:
5.0

Attitude of gentleman behind the counter(not the one who took care of me) basically sucked. He acted like we were bothering him and it showed. Poor attitude. Super glad he did not wait on me. There would have been words.....

TERRI L A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael J. 
Clasificación:
5.0

El cliente no dejó un comentario.

linda D. 
Clasificación:
5.0

Just found $1500.00 was a bit high.

CHELSEA D. 
Clasificación:
5.0

El cliente no dejó un comentario.

RONALD LYNN M.  |  Overall Experience 
Clasificación:
5.0

This is the place to get your moving truck or trailer. The staff was friendly and helpful. They made the drop off process really easy. Although don't expect to find an available storage unit.

Thomas F. 
Clasificación:
1.0

The cargo trailer I rented, was useless. The door jammed open the first time I opened the door. I was unable to get any use out of it. After trying for 3 days straight, to contact the place I got it from, being left on hold for hours each time, I returned it to the closest u-haul location. It was only in my possession for a week. So now, for reasons out of my control, I am expected to pay around $450 for an $18 trailer that was not in good enough condition to be rented. All of which, could have been avoided, if that trailer would have been inspected after it was last rented.

ERIN V. 
Clasificación:
5.0

Checking in via the app made it very fast.

David L. 
Clasificación:
1.0

Reservation was confirmed ahead of time. There was no truck available when I arrived and no help getting a new truck. Will not be using uhaul again after this experience.

JOSH M. 
Clasificación:
5.0

Wonderful customer service and so very neat an clean

Carl H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Janet M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shawn C. 
Clasificación:
3.0

The truck was clean and tidy. Although you have to pay extra for any and all equipment such as a dolly which should be provided considering what u have to pay for the rental. I payed 60+ $ for 24hrs and only drove the truck about 9 miles to and from. I also rented a storage with them for 120$ monthly. Which I figured I would get a discount since it did say. 1 month free storage with rental but that was never even mentioned. The employee wasn't very informative with any information. I didnt feel welcome and that they didn't really want to be there.

AMANDA H. 
Clasificación:
4.0

El cliente no dejó un comentario.

John S. 
Clasificación:
2.0

Rep in store walks back into building without acknowledging my greeting. Literally didn't say a word for a minute after I told him I was returning the trailer. Poor. Then first he does is complain about having another trailer that I dropped off. He got a little better but just could do so much better.

Matthew B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Miranda D.  |  Overall Experience 
Clasificación:
5.0

Everything was great. Ordered a dolly, didn't receive it but its okay. Just would like refunded on it. ¡Gracias!

ROBERT A. 
Clasificación:
5.0

El cliente no dejó un comentario.

John B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tonya T.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

CHARLES TRAVIS H. 
Clasificación:
4.0

El cliente no dejó un comentario.

TONYAANN T. 
Clasificación:
5.0

It would be helpful for the access hours to be a little longer. Like myself most people don't get off work until five and the access has already stopped. Yo

Leland S.  |  First Impressions 
Clasificación:
4.0

Iwe would use them again

PAMELA JUNE W.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Kristi S. 
Clasificación:
5.0

Nothing both ends awesome.. You as a company should give military first responders and federal employees a discount

Dawn E. 
Clasificación:
5.0

Always great to work with.

LINDA L. 
Clasificación:
5.0

El cliente no dejó un comentario.

spencer F.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Mahendrabhai P. 
Clasificación:
4.0

El cliente no dejó un comentario.

DANNY W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sharon M. 
Clasificación:
5.0

El cliente no dejó un comentario.

JIYEONG Y. 
Clasificación:
3.0

El cliente no dejó un comentario.

Charles P. 
Clasificación:
2.0

The roof wasn't tightly sealed and it rained heavily in nyc and quite a bit of our clothing and furniture was soaking wet.

MIKAILAJO H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Stephen Harold G. 
Clasificación:
1.0

Give me my money back that was over charged

PERRY S. 
Clasificación:
4.0

Front headlight was burned out. Not informed to return truck at 7am on Sunday

MELISSA G. 
Clasificación:
5.0

El cliente no dejó un comentario.

TONY M. 
Clasificación:
5.0

El cliente no dejó un comentario.

TAYLOR A. 
Clasificación:
5.0

Very easy return. Plenty of signs up telling you where to go and what to do. Impressive!

Bradley V. 
Clasificación:
5.0

El cliente no dejó un comentario.

GLENN RICHARDSON P. 
Clasificación:
2.0

People Had no clue where there equipment was. Walked me by the trailer I was renting twice. Then said I can't find your trailer. I asked the lady if that was my trailer sitting right there in front the store that we had walked right by. They made sure I did the walk around to make sure there was no damage. Well when I open the trail it was still dirty inside. Had been used to haul trash and it leaked all inside.. no one had a mask on in this store.

MATTHEW N. 
Clasificación:
5.0

El cliente no dejó un comentario.

TERESA H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Randy D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Kealee C. 
Clasificación:
5.0

El cliente no dejó un comentario.

EUGENE B. 
Clasificación:
5.0

El cliente no dejó un comentario.

THOMAS M. 
Clasificación:
5.0

El cliente no dejó un comentario.

WILLIAM ASA JR W. 
Clasificación:
3.0

Everything. The app does not work and this is the third time you cannot use it to pick up a truck and during COVID that's a real pain in the ass for those trying to be safe. The truck had multiple issues and didn't have any kind of a wipe down which is obvious. Basically if I catch the damn virus within a week I'm sure I know where it came from.....,

BRANDON SETH B. 
Clasificación:
5.0

perfect

Lisa M. 
Clasificación:
5.0

El cliente no dejó un comentario.

lana F. 
Clasificación:
1.0

They were rude and I'm getting extra charges I don't feel like I should have to pay. I put the exact amount I was asked before I left and now I'm getting billed an extra $20+

JEFFERY S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nathenial Layne D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Debra L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES T. 
Clasificación:
5.0

El cliente no dejó un comentario.

DEREK RONALD E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Leah M. 
Clasificación:
5.0

El cliente no dejó un comentario.

JORDANSHANE L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Harold O. 
Clasificación:
5.0

El cliente no dejó un comentario.

TERUKA C. 
Clasificación:
5.0

Nothing excellent employees

SANDRA A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert Jesse W. 
Clasificación:
5.0

El cliente no dejó un comentario.

SCOTTIE P. 
Clasificación:
5.0

Trucks should be available at other uhaal sights like Montgomery makes it exspensive to drive to Beckley when in Montgomery area for miles but everything else was great just need availability at area customer needs to use in

LEWIS KEITH M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Wanda M.  |  Overall Experience 
Clasificación:
4.0

Keep 6x12 open trailers at more locations

Joseph M. 
Clasificación:
5.0

Friendly attendant got my information, told me where to pull up and disconnected trailer for me. Quite a difference from my pickup where they did nothing but take my money.

Robert M. 
Clasificación:
3.0

Took too long to check the truck when I returned it. 1 attendant for at least 6 customers. Was at location for over 30 minutes.

RALPH ARDEN J. 
Clasificación:
5.0

El cliente no dejó un comentario.

James Thomas M. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN DOUGLAS N. 
Clasificación:
5.0

call-in customer service to U-Haul is disappointing. called twice before rental. both times told wait time was 20 minutes. waited 30 minutes first time and was still on hold. did not wait second time.

EDWARD JOSEPH JR K. 
Clasificación:
3.0

I was told if I didn't use the actual mileage I wouldn't be charged. Drove literally five minutes up the street. Was done with the truck and turned back in less than two hours. Learned my lesson for almost seventy dollars.

Kendra W. 
Clasificación:
3.0

Fender was damaged when picked up then they tried to charge me for it

Stephen G. 
Clasificación:
5.0

I was very pleased with my experience with this company. Customer service was great. They helped me with any questions i had and we're very polite. The truck was very well maintained and clean, no issues all. My overall experience was good and I definitely will use them again.

Lora C. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN DOUGLAS N. 
Clasificación:
5.0

The Uhaul representative was knowledgeable, friendly, and very helpful. Your company (and others) should strive to have employees as good as him!

THAD ANDREW B. 
Clasificación:
3.0

El cliente no dejó un comentario.

Luke B. 
Clasificación:
3.0

I have not used uhaul since june2020

JAMES ALBERT A. 
Clasificación:
5.0

So thankful this was the easiest part of our move!!

BRIAN RUSSEL E. 
Clasificación:
5.0

El cliente no dejó un comentario.

KIRK ALAN E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cathy R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michaela P. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN DOUGLAS N. 
Clasificación:
5.0

El cliente no dejó un comentario.

MEGAN C. 
Clasificación:
5.0

Top notch currently. I can not think of anything that needs improvement at this time.

FRANKLIN LEVI A. 
Clasificación:
5.0

Keep doing exactly what you're doing everything is perfect!!!

JOSHUA G. 
Clasificación:
5.0

Very satisfied with the storage unit rental and the staff who accommodated all my needs in a professional and customer oriented manner.

ART G.  |  Overall Experience 
Clasificación:
5.0

I was overseas for nine years and kept personal effects at U Haul for that period. Everything was pristine, thank you!

PAUL B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Brent O.  |  Overall Experience 
Clasificación:
5.0

Great staff. Great overall experience. No issues whatsoever.

Brian G.  |  Overall Experience 
Clasificación:
5.0

Logan is a excellent worker always is very helpful

Anslem H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Ronnie M.  |  Online Move In 
Clasificación:
5.0

Very helpful, knowledgeable,attentive, and patient! Moving my mom under stressful circumstances. Uhaul made it as easy as possible

David W.  |  First Impressions 
Clasificación:
4.0

I booked a large storage unit before moving here. Talked to the store twice to confirm. Upon arrival, they had no record of my reservation and did not have the unit size available. I did get some units together that suited my needs, just was concerning with moving across the country with truck on its way. The staff was courteous and helpful, I rented a truck a couple times as well as having the units and they were great with that as well. All in all, after a bit of a rough start, it was a great experience.

Jennifer B.  |  Overall Experience 
Clasificación:
5.0

The young lady that helped me was very nice. I selected one unit but after seeing it, I realized I needed a larger unit. The UHAUL employee was patient and professional throughout the whole process.

Donna S.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Anthony C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

TIM L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Patricia N.  |  First Impressions 
Clasificación:
5.0

Very clean facility, if I ever needed a storage space would definitely use them again.

Phyllis M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Susie D.  |  Overall Experience 
Clasificación:
4.0

I reserved two storage units by phone from out of town. Talked to them one the phone twice but when I arrived they did not have anything reserved for me. I had a truck coming from out of state the next day. Fortunately they had three units that i could reserve since there were no large units available. It all worked out, but would have rated higher if they had my reservation after the two calls to confirm.

Jennifer B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jonathan G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Makeba B.  |  First Impressions 
Clasificación:
5.0

Everything was fine.

christian b.  |  Overall Experience 
Clasificación:
5.0

Always easy to deal with and willing to work with you I would use them again if I needed too before anyone else .

Stephen W.  |  Overall Experience 
Clasificación:
5.0

Great bunch of people that you have at the Beckley location. They was very helpful in my moving needs. Will use again .

James K.  |  First Impressions 
Clasificación:
5.0

Very nice & professional.

Carrie R.  |  First Impressions 
Clasificación:
1.0

Extremely over priced, not a good value compared to other storage units.

Dewayne B.  |  Overall Experience 
Clasificación:
5.0

Went above and beyond to make sure we hd the right equiptment and storage for our task at hand. Outstanding!

chrystal h.  |  First Impressions 
Clasificación:
5.0

Everything was great!

Lori J.  |  Overall Experience 
Clasificación:
5.0

N/C

greg l.  |  Overall Experience 
Clasificación:
5.0

Your facility was a great place to store my belongings over the past 8 years. Always very clean and secure. Thank you for a great experience :-)

COLLEEN B.  |  Overall Experience 
Clasificación:
5.0

We have rented 3 trucks from you and will be renting another in May, I highly recommend U-Haul very professional. W ill always use this Company never had a problum. Thanks Ginger

Terry M.  |  First Impressions 
Clasificación:
4.0

Most everything was fine. Most of the staff was very helpful. However, it was difficult getting someone on the phone at times in the office. I WOULD use them again.

Nancy H.  |  Overall Experience 
Clasificación:
5.0

Staff was always friendly and helpful. Every once in a while it would be hard to get a hold of a staff member since the desk isn't always manned, but other than that small wait it was great.

CARRIE G.  |  Overall Experience 
Clasificación:
5.0

My mattress didn't have a cover and it stayed impecable. Amazing!

Alondra G.  |  Overall Experience 
Clasificación:
5.0

Great service

brandon s.  |  First Impressions 
Clasificación:
4.0

Very nice

Shemeika H.  |  Overall Experience 
No se han enviado comentarios para esta ubicación.

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