The breaks on the uhaul we had was rubbing and was out of line, definitely need to check it. Other than that I would recommend you all.Carol B.
Customer Reviews for U-Haul Moving & Storage of Beckley
Beckley, WV 25801
(Intersection of Rt16 & RT19)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- 7/4/2022: 7:00 a. m. - 5:00 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
- Almacenamiento de bote
- Almacenamiento de RV
- Almacenamiento de vehículos
- Almacenamiento para vinos
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
I wish the space was a little bigger for the cost.Heidi B. | First Impressions
El cliente no dejó un comentario.Zach S.
Large lot and return lane. Experienced staff. Efficient checkout and return process. Many different available options available for Trucks and Trailers. Tons of local trucks available for short moves or projects.James D.
El cliente no dejó un comentario.Rick J.
They was great very helpfulJames M.
Zach was awesome! Very helpful crew and made complete transaction fast and easy.BILL R.
They do not have the bigger trucks as well u have to return trucks to that location witch cost more in gas and tolls instead of dropping off in the location that moved too. As well as only had half tank of gas when picked up instead of full tank as paper showed and mileage was off and wrong why I took picture to show the man at this location when returned the truck back from Charleston, and after I returned the truck with more gas than it had when picked up...Rachael R.
Full disclosure, the facility had a fire that destroyed the electrical grid on property. After that, the store scrambled to restore power but was unable to restore the remote gate operation. We had to bother employees to gain access to our RV. They were terrific when we needed to get in. My issue is with Uhaul corporate for not repairing the problem and then not discounting my fee. The contacted price included remote 24 hour access. Uhaul breached their contract. The Beckley store was awesome, scrambling to make the diminished facility operational. Uhaul corporate failed, miserably.L. E. H. | Overall Experience
El cliente no dejó un comentario.tashaira B.
El cliente no dejó un comentario.Alex A.
El cliente no dejó un comentario.Joseph C. | First Impressions
ThebAssistant manager was very helpful as well as the ladies that helped me on the phone! Honestly the best customer service I've had anywhere in a long time!Jennifer J. | First Impressions
El cliente no dejó un comentario.Sarah T. | First Impressions
El cliente no dejó un comentario.Christina B.
El cliente no dejó un comentario.GLENN R.
El cliente no dejó un comentario.david C.
Tim and Dawson excellent customer serviceFranchos E.
El cliente no dejó un comentario.Richard H.
Check closer on the overall cleanliness of the cab area of the vehicle. There were dropped potato chips on the floor between the seats and spilled liquids on the inside roof area and back cab wall.David T.
Very friendlyBarbara F.
El cliente no dejó un comentario.Jackie L.
All was good.REGINALD E.
El cliente no dejó un comentario.Thomas D.
El cliente no dejó un comentario.LATOSHA M.
Very nice and respectful employees.Randolph S.
Renting experience fairly easy even though the wait on the phone was lengthy. Courteous young man.rhonda K.
El cliente no dejó un comentario.Lewis J.
Excellent customer serviceDonna G.
El cliente no dejó un comentario.William N.
I did not get my appliance dolly I had ordered for $10Joah G.
Very good 👍Salvador A.
El cliente no dejó un comentario.Michele K.
El cliente no dejó un comentario.Clifton H.
Great customer service!! Pleasant person to return trucks to. A world of difference from where we picked up the trucks.Nancy L.
El cliente no dejó un comentario.Robert S.
Air conditioning in truck need freeonFranchos E.
Beckley customer service was excellent and I had no trouble returning the trailer when I arrived in Maryland. I love Uhaul and their services!Margaret G.
El cliente no dejó un comentario.Michael B.
El cliente no dejó un comentario.Paul T.
Good work from the reps and experience overallJames W.
El cliente no dejó un comentario.Anna C.
El cliente no dejó un comentario.Stephan B.
El cliente no dejó un comentario.robert S.
The personnel was efficient and knowledgeable. He is an asset to the customers and the company!JOHN B.
El cliente no dejó un comentario.John H.
Guys were friendly and efficient.David K.
El cliente no dejó un comentario.Stephen W.
El cliente no dejó un comentario.Maria C.
El cliente no dejó un comentario.chrrity S.
El cliente no dejó un comentario.Brett D.
It's obvious you have developed a system to help the consumer. I for one appreciate the ease at which picking up and returning a trailer is. I also appreciate the good condition your products are in.Charles S.
El cliente no dejó un comentario.Nathan P.
El cliente no dejó un comentario.Stacy L.
The employee this located so friendly, knowledgeable, and professional. We had to keep the truck an extra day and with a phone call it was all good. Thank you for such great service.Kandi P.
The truck was very easy to drive, I'm 50 yrs old, and I have always had smaller cars/SUVs, so I was a little nervous. But I loved driving this! If they weren't such gas guzzlers I would love my next vehicle to be a big pickup truck!Ann J.
Great Customer Service!Margaret G.
El cliente no dejó un comentario.Theresa F.
El cliente no dejó un comentario.Jose M.
El cliente no dejó un comentario.Jeffrey B.
El cliente no dejó un comentario.Tracy M.
El cliente no dejó un comentario.Jackie L.
Had to go back a 2nd time to get the dolly they didn't put in the truckMary T.
Knowledgeable and efficientRobert C.
Great customer service and so easy to schedule and pick up the equipment.George T.
El cliente no dejó un comentario.Jerry F.
El cliente no dejó un comentario.Steven W.
El cliente no dejó un comentario.DENISE ELAINE F.
This clean and neat Uhaul store has been ready to receive the equipment I've brought to them every time. Smooth and quick transfers with great customer care. Thanks Zach!Jeffrey B.
Uhaul store employee met me as I pulled up to the rental return area. He (Zach) asked about my rental and apologized for lack of help in Virginia. Had the return completed in 15 minutes. Thanks Zach.Jeffrey A.
El cliente no dejó un comentario.ALLAN S.
The man at the desk was able to help me though I was late and my reservation was canceled. He was patient and professional. Unfortunately I have forgotten his name but I remember his bulky glasses and the handsome face behind them. If you see this and remember me, my Snapchat is laa.renn, let's be friends.Lauren S.
El cliente no dejó un comentario.brian H.
El cliente no dejó un comentario.WILLIAM L.
El cliente no dejó un comentario.Garrett R.
El cliente no dejó un comentario.ERNEST KENT A.
El cliente no dejó un comentario.christy H.
Extraordinario servicio al clienteMargaret G.
El cliente no dejó un comentario.Arvin M.
El cliente no dejó un comentario.Fabian S.
Awesome and quickKen W.
The staff is extremely helpful and friendly. They go above and beyond to make sure that the customer is well taken care of. I highly recommend using this location for your U-Haul needs.Courtney P. | Overall Experience
El cliente no dejó un comentario.Christopher J.
El cliente no dejó un comentario.AUSTIN S.
Internet check in and out could be improvedJeffrey H.
El cliente no dejó un comentario.Rickey R. | First Impressions
Drop off went without any problems. In and out in 5 minutes! Staff very friendly.George W.
El cliente no dejó un comentario.Edward S.
Keep up the good work.Robert C.
The two employees at check in when returning the dolly were helpful. I forgot the names of the employees but a younger gentleman was very customer friendly, but the older gentleman not so much. When I entered the store he never acknowledged me and was not the most personable employee.Gary S.
Everyone was great to work with.BRENDA LOUISE T.
El cliente no dejó un comentario.Linda L. | First Impressions
El cliente no dejó un comentario.Linda L.
El cliente no dejó un comentario.Linda L.
El cliente no dejó un comentario.Rheese G.
Absolutely the best UHAUL location I have been to. Would recommend this location in a heat beat. D. TorresDavid T.
The young gentlemen that helped Me was very very nice and check out was very easy. Thanks for the great customer service I'm sorry I can't remember his name.Michael C.
El cliente no dejó un comentario.Christie R.
Help with friend if they need me help again some day who know thenDerryl H.
Helpful and friendlyJOSEPH B.
they really good help and nice to deaf and hard of hearing !!Derryl H.
Counter service was efficient and thorough. The website is difficult to use. The guys from Smart Solutions moving showed up on time, very nice and friendly, and even picked up and returned the truck for me. Would use again.Janet Carol L. | First Impressions
El cliente no dejó un comentario.Robert R.
El cliente no dejó un comentario.Bobby B.
The entire experience was excellent! Perfect in every way.Patricia D. | First Impressions
Great customer service and assistance - even in the pouring rain!Elizabeth G.
El cliente no dejó un comentario.Cindy S. | Overall Experience
Met my needsBrian P. | Overall Experience
El cliente no dejó un comentario.ROBERT DWAIN C.
El cliente no dejó un comentario.floyd R.
El cliente no dejó un comentario.CHRISTOPHER S.
El cliente no dejó un comentario.PAT D.
El cliente no dejó un comentario.Sara H. | First Impressions
El cliente no dejó un comentario.Eric C. | First Impressions
Great unit. ThanksLarry M. | Overall Experience
Everyone I encountered was very helpful and very nice! Thanks for the great service, keep it up! Thank you!!Laura N. | First Impressions
Very lovely place and the staff is very helpful 😀CHISTOPHER L. | Overall Experience
El cliente no dejó un comentario.patricia c. | Overall Experience
It was a quality space and the staff was very nicecharles w. | Overall Experience
El cliente no dejó un comentario.Leland S. | Overall Experience
Please contact me when you have accurate information on how you will take care of the results of the fire at your Beckley facilitySTEWART S. | First Impressions
All of my belongings were burned in a fire. I paid in advance. They said they would reimburse but I didn't get the money all I got was a bill. I am shocked to receive this surveyPATRICIA G. | Overall Experience
Sending me a survey to rate my experience after all my belongings were burned and lost in your Beckley WV Facility is ignorant.Jeff C. | Overall Experience
it burnt to the ground. It was all good til then.THOMAS F. | Overall Experience
I'm sure it was an error that this survey was sent to me because all our belongings burned in a fire at our storage building. A little insensitive - maybe check your algorithms before sending an email AND a text for me to write a review.Nichole L. | Overall Experience
El cliente no dejó un comentario.Holly C. | Overall Experience
El cliente no dejó un comentario.katherine S. | Overall Experience
Not sure why you would request this questionnaire..I've lost all my beings thanks to your facilities burn to the ground. And the lack of information from your insurance company...and why we have to be responsible for the fire under Our homeowners insurance...mary ann k. | Overall Experience
El cliente no dejó un comentario.Kaylee H. | Overall Experience
The storage unit and building (climate controlled units) were VERY clean. Stored my items for one year until I moved out of state. I used auto-draft for my monthly payments and didn't have any issues with billing/payments. I only spoke to the office staff twice, to secure the unit and to "leave" the unit. Both times, the staff were friendly and knowledgeable. I would highly recommend the climate controlled units at the Ragland Road facility.Donna S. | Overall Experience
El cliente no dejó un comentario.ernie d. | Overall Experience
A good place to keep your belongings safe. ¡Gracias!Sharon R. | Overall Experience
I have used this facility numerous times. Very pleased with all those good folks. My son Just shipped out too Germany . Army Airborne. Thanks for.helping us store our stuff.Michael C. | First Impressions
El cliente no dejó un comentario.Erica G. | Overall Experience
El cliente no dejó un comentario.Keith C. | Overall Experience
El cliente no dejó un comentario.lee w. | Overall Experience
Super accommodating and kind and knowledgeable! I greatly appreciated that they dealt with us with such grace- because we came in like a hurricane- running a bit behind and discombobulated.Heather P. | First Impressions
Would prefer indoor storage for my motor home if the service is continued.Tim M. | First Impressions
Staff was awesome and extremely helpful. I was grateful for their help. It had been a very long day. Things went quickly and smoothly. Thank you so much to the Ragland Rd crew on Sunday September 26, 2021..PATRICIA G. | First Impressions
El cliente no dejó un comentario.Frank V. | Overall Experience
El cliente no dejó un comentario.Tina P. | Overall Experience
El cliente no dejó un comentario.Amie P. | First Impressions
El cliente no dejó un comentario.Mildred C. | Overall Experience
El cliente no dejó un comentario.Tina P. | First Impressions
U-Haul of Beckley makes everything moving as simple as possible.Tonya T. | Overall Experience
Longtime customer.Brian P. | First Impressions
GM was well versed and knowledgeable about the U-haul business. He took time to get me on my way as he had a lot of equipment to check in on a Monday morning. Thanks for the customer focus.RODNEY E. | First Impressions
El cliente no dejó un comentario.Tonia H. | Overall Experience
The hours the facility out open are ridiculous. They close at 7pm! Now who gets off work at 7pm most people work. Those hours of operation are not beneficial to anyone except maybe the employees that work there. Also the employees there especially the hateful old man at the front are not friendly or very useful. Didn't even let me know that I didn't have to buy a lock until I came back to they then told me that they forgot to give a lock...Employees seemed pretty lazy!! Thats All!! Thank uAMANDA H. | Overall Experience
El cliente no dejó un comentario.LAURA MICHELLE B. | Overall Experience
NineJonnathan Edward B. | First Impressions
El cliente no dejó un comentario.JAMES ELVIS H. | Overall Experience
Met my needs well and will most likely Use again.Brian P. | Overall Experience
El cliente no dejó un comentario.RONALD LYNN M. | Overall Experience
El cliente no dejó un comentario.Miranda D. | Overall Experience
El cliente no dejó un comentario.Tonya T. | First Impressions
It would be helpful for the access hours to be a little longer. Like myself most people don't get off work until five and the access has already stopped. YoLeland S. | First Impressions
Iwe would use them againPAMELA JUNE W. | First Impressions
El cliente no dejó un comentario.spencer F. | First Impressions
El cliente no dejó un comentario.Randy D. | First Impressions
El cliente no dejó un comentario.Debra L. | Overall Experience
El cliente no dejó un comentario.Joseph R. | Overall Experience
El cliente no dejó un comentario.Wanda M. | Overall Experience
Very satisfied with the storage unit rental and the staff who accommodated all my needs in a professional and customer oriented manner.ART G. | Overall Experience
I was overseas for nine years and kept personal effects at U Haul for that period. Everything was pristine, thank you!PAUL B. | Overall Experience
El cliente no dejó un comentario.Brent O. | Overall Experience
Great staff. Great overall experience. No issues whatsoever.Brian G. | Overall Experience
Logan is a excellent worker always is very helpfulAnslem H. | First Impressions
El cliente no dejó un comentario.Ronnie M. | Online Move In
Very helpful, knowledgeable,attentive, and patient! Moving my mom under stressful circumstances. Uhaul made it as easy as possibleDavid W. | First Impressions
I booked a large storage unit before moving here. Talked to the store twice to confirm. Upon arrival, they had no record of my reservation and did not have the unit size available. I did get some units together that suited my needs, just was concerning with moving across the country with truck on its way. The staff was courteous and helpful, I rented a truck a couple times as well as having the units and they were great with that as well. All in all, after a bit of a rough start, it was a great experience.Jennifer B. | Overall Experience
The young lady that helped me was very nice. I selected one unit but after seeing it, I realized I needed a larger unit. The UHAUL employee was patient and professional throughout the whole process.Donna S. | First Impressions
El cliente no dejó un comentario.Anthony C. | Overall Experience
El cliente no dejó un comentario.Timothy L. | First Impressions
El cliente no dejó un comentario.Patricia N. | First Impressions
Very clean facility, if I ever needed a storage space would definitely use them again.Phyllis M. | Overall Experience
El cliente no dejó un comentario.Susie D. | Overall Experience
I reserved two storage units by phone from out of town. Talked to them one the phone twice but when I arrived they did not have anything reserved for me. I had a truck coming from out of state the next day. Fortunately they had three units that i could reserve since there were no large units available. It all worked out, but would have rated higher if they had my reservation after the two calls to confirm.Jennifer B. | First Impressions
El cliente no dejó un comentario.Jonathan G. | First Impressions
El cliente no dejó un comentario.Makeba B. | First Impressions
Everything was fine.christian b. | Overall Experience
Always easy to deal with and willing to work with you I would use them again if I needed too before anyone else .Stephen W. | Overall Experience
Great bunch of people that you have at the Beckley location. They was very helpful in my moving needs. Will use again .James K. | First Impressions
Very nice & professional.Carrie R. | First Impressions
Extremely over priced, not a good value compared to other storage units.Dewayne B. | Overall Experience
Went above and beyond to make sure we hd the right equiptment and storage for our task at hand. Outstanding!chrystal h. | First Impressions
Everything was great!Lori J. | Overall Experience
N/Cgreg l. | Overall Experience
Your facility was a great place to store my belongings over the past 8 years. Always very clean and secure. Thank you for a great experience :-)COLLEEN B. | Overall Experience
We have rented 3 trucks from you and will be renting another in May, I highly recommend U-Haul very professional. W ill always use this Company never had a problum. Thanks GingerTerry M. | First Impressions
Most everything was fine. Most of the staff was very helpful. However, it was difficult getting someone on the phone at times in the office. I WOULD use them again.Nancy H. | Overall Experience
Staff was always friendly and helpful. Every once in a while it would be hard to get a hold of a staff member since the desk isn't always manned, but other than that small wait it was great.CARRIE G. | Overall Experience
My mattress didn't have a cover and it stayed impecable. Amazing!Alondra G. | Overall Experience
Great servicebrandon s. | First Impressions
Very niceShemeika H. | Overall Experience
Travel from out of town request someone help me get into my storage unit bc key was left in Florida and gentlemen laughed and said sorry I can't help you. Call a locksmith! He was rude and obnoxious!Don Q. | Overall Experience
:)Selena H. | Overall Experience
Thankful for this staff!Selena H. | Overall Experience
I couldn't have asked for better customer service. Everyone at this U-Haul was very professional and focused on what my needs where.sandra g. | Overall Experience
Very nice facility and staff.GARY G. | Overall Experience
Servicios adicionales en esta ubicación
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