Comentarios de los clientes para U-Haul Moving & Storage of Beckley

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de U-Haul Moving & Storage of Beckley

Clasificación general:

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Gordon R.
Clasificación:

I don't know of any thing that could have done any better. Salesman was great, courteous and well knowledgeable. We got in and out in a timely manner due to the ability to preregistration on the app. Equipment worked as instructed. This was a great experience. Thank you U-Haul and associates.

Robert B.
Clasificación:

El cliente no dejó un comentario.

ALLYSON MARIE G.
Clasificación:

Please fix the bathrooms at the storage unit.

DARYL H.
Clasificación:

El cliente no dejó un comentario.

JOHN GEORGE H.
Clasificación:

The people are terrific and treated me very professionally

Jennifer B. | Overall Experience |
Clasificación:

I booked a large storage unit before moving here. Talked to the store twice to confirm. Upon arrival, they had no record of my reservation and did not have the unit size available. I did get some units together that suited my needs, just was concerning with moving across the country with truck on its way. The staff was courteous and helpful, I rented a truck a couple times as well as having the units and they were great with that as well. All in all, after a bit of a rough start, it was a great experience.

Emily Catherine L.
Clasificación:

El cliente no dejó un comentario.

MICHAEL D.
Clasificación:

El cliente no dejó un comentario.

GEORGE DAVID L.
Clasificación:

El cliente no dejó un comentario.

Victoria H.
Clasificación:

Make sure to confirm the truck info matches what is on the contract. Everybody was very nice but this caused quite a bit of stress when returning the truck.

Keith L.
Clasificación:

El cliente no dejó un comentario.

Donna S. | First Impressions |
Clasificación:

The young lady that helped me was very nice. I selected one unit but after seeing it, I realized I needed a larger unit. The UHAUL employee was patient and professional throughout the whole process.

GREGG P.
Clasificación:

N/A

STEVAN WAYNE S.
Clasificación:

El cliente no dejó un comentario.

DINAH ABIGAIL S.
Clasificación:

El cliente no dejó un comentario.

Ellesteen W.
Clasificación:

Keep giving good quality service

JOHN WESLEY JR V.
Clasificación:

El cliente no dejó un comentario.

Kathleen K.
Clasificación:

None of the employees were wearing masks, I know it may not be required in every state or municipality but I would've felt a little safer if they had been.

DIANECRAUN M.
Clasificación:

Let the customer know when the extra equipment they request isn't available. We ordered two furniture dollies, but only one was available when we arrived. We were moving a very heavy piano and it was very difficult with only one dolly.

JOSEPH S.
Clasificación:

El cliente no dejó un comentario.

Richard F.
Clasificación:

Quoted one price and charged $60.00 more and told it was a deposit and will get back but didn't.

RONALD S.
Clasificación:

Di everything but hook chain from brake to truck

JEFFREY WILLIAM C.
Clasificación:

Poor customer service

Philip T.
Clasificación:

They were incredibly friendly with a clean, updated facility.

ERIN NICOLE M.
Clasificación:

El cliente no dejó un comentario.

Ann L.
Clasificación:

El cliente no dejó un comentario.

MONICA DAWN M.
Clasificación:

El cliente no dejó un comentario.

Anne C.
Clasificación:

Also very nice employees here! We had gone a bit over the 89 miles allowed and planned to pay the difference, but they waived the fee. More than made up for the scheduling issue!

FRANKIE RAY L.
Clasificación:

Your staff provided excellent customer service. We were unaware our fuse was blown which prevented the lights on the uhaul trailer from coming on. They fixed the fuse for us and we greatly appreciated the help!!

ANTHONY DALE O.
Clasificación:

El cliente no dejó un comentario.

Jane M.
Clasificación:

El cliente no dejó un comentario.

Charles W.
Clasificación:

Not applicable

Kathie N.
Clasificación:

El cliente no dejó un comentario.

Jimmy Ray Jr W.
Clasificación:

Quick and easy pickup with friendly staff

JAMES DEWAYNE L.
Clasificación:

El cliente no dejó un comentario.

McQuade M.
Clasificación:

El cliente no dejó un comentario.

ERIKVANCE H.
Clasificación:

Friendly, professional, and helpful.

TIMOTHY JOSEPH M.
Clasificación:

El cliente no dejó un comentario.

Anthony C. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

DIANE CHRISTINA Z.
Clasificación:

Excellent service. Everything great from reservation, check in and out.

JACK B.
Clasificación:

El cliente no dejó un comentario.

Kristi R.
Clasificación:

El cliente no dejó un comentario.

Floyd S.
Clasificación:

El cliente no dejó un comentario.

Jason G.
Clasificación:

El cliente no dejó un comentario.

Thomas Lee Ii T.
Clasificación:

The only complaint is the wait time to talk to someone on the phone

CHRISTY DENISE T.
Clasificación:

El cliente no dejó un comentario.

Maurice K.
Clasificación:

At no fault of the crew, the truck's tire pressure sensor was faulty.

BILLY RAY JR B.
Clasificación:

I felt safe in this store. All employees wore masks and stayed at a distance. Very polite! Thank you!

Thomas N.
Clasificación:

Everything went well

ANNETTE MARIE M.
Clasificación:

Nothing at all you are great

Timothy B.
Clasificación:

El cliente no dejó un comentario.

SARAH MARIE F.
Clasificación:

El cliente no dejó un comentario.

Richard Wayne S.
Clasificación:

El cliente no dejó un comentario.

Jason W.
Clasificación:

El cliente no dejó un comentario.

Newton B.
Clasificación:

El cliente no dejó un comentario.

Steven M.
Clasificación:

El cliente no dejó un comentario.

Lisa P.
Clasificación:

El cliente no dejó un comentario.

Dwight B.
Clasificación:

El cliente no dejó un comentario.

gary L.
Clasificación:

El cliente no dejó un comentario.

MICHAEL W S.
Clasificación:

Truck was nasty and it smelled bad, breaks squeaked, steering was bad, motor had a miss, tires shook the whole truck, had only half tank of fuel, the guys working there were not friendly or helpful. I will never be back!!!!!

ORLANDO N.
Clasificación:

Zackery was amazing !!! He was very polite and courteous while providing a great a service. He insured my truck and trailer were available before finalizing up my order; he also made sure I had all the straps and tie down to secure it my motorcycle to the trailer. Zack was very patient to inspect the equipment and ensured the defectives were clearly recorded. Great Job !!!

CHRISTOPHER ANT C.
Clasificación:

El cliente no dejó un comentario.

BILLY JAMES JR G.
Clasificación:

El cliente no dejó un comentario.

MICHAEL DEAN S.
Clasificación:

El cliente no dejó un comentario.

MICHAEL B.
Clasificación:

El cliente no dejó un comentario.

MICHAEL D.
Clasificación:

El cliente no dejó un comentario.

Robert M.
Clasificación:

El cliente no dejó un comentario.

Becky S.
Clasificación:

El cliente no dejó un comentario.

MARGARET J.
Clasificación:

I had a a large uhaul truck with auto transport, which barely fit into parking lot. Needed to drop auto transport off first before unloading truck. Uhaul store clerk basically told me to take my vehicle off myself and then he would take off auto transport. Even as I crawled under my vehicle to remove safety chains, guy just stood from afar watching me. Even while returning truck later, he barely spoke to me. No communication. The outdoor pullin return stations are a joke everywhere. You sit there for 5 minutes like the signs instruct you to do so, but when you get out you see 2 or 3 guys either on a smoke break or sitting in office.

CRAIG BRANDON A.
Clasificación:

Takes a long time to get thru to someone but once I did customer service was genuine concerned and willing to go extra mile - as well as roadside

John S.
Clasificación:

El cliente no dejó un comentario.

JUSTIN RYAN M.
Clasificación:

The rates are higher than advertised, in that we ended paying $51.00 instead of the $19.95 that was advertised with all of the add-on fees, so that was misleading in my opinion, plus, one employee advised that we could drop off the vehicle if we had to after hours and place the keys in the drop-off box (which we did) BUT we had a call from an employee there who called to let us know we were over-due in returning the vehicle WITHOUT even checking the drop-off box FIRST, which I believe is irresponsible, causing us undue stress during a very busy time of our lives right now. It is also difficult to get a call through - one must hold for excruciating periods of time before speaking to a representative from your company. I believe these inadequacies should be addressed if you wish to have a top-rate company in the future.

CALEB MATTHEW S.
Clasificación:

Cleaner equipment, better maintenance on trucks. Truck still had some trash left over from previous customer inside the cab.

NOEL JACKSON JR B.
Clasificación:

Nothing! The employee that took care of us was very helpful and very friendly. Equipment and truck were very clean.

JEFFREY S.
Clasificación:

The young man who helped me was very courteous and knowledgeable. He was very much appreciated. Thanks

KENNETH N.
Clasificación:

Make sure your trucks arent going to malfunction before they take a long distance trip. The truck i had would lose power to the radio and the dashboard would stop working. I have a video of this happening.

Pamela P.
Clasificación:

El cliente no dejó un comentario.

JOHN B.
Clasificación:

El cliente no dejó un comentario.

CHARLES T.
Clasificación:

El cliente no dejó un comentario.

richard M.
Clasificación:

El cliente no dejó un comentario.

Erwin D.
Clasificación:

El cliente no dejó un comentario.

Gerard M.
Clasificación:

This location was great with great personnel, but the customer service on the phone ruined the entire experience for me. I would not recommend uhaul to anyone based on the roadside assistance and customer service by phone. This location at least helped me since the Tampa location gave me a truck with a bad transmission. This location also gave me a new trailer because Tampa gave me a faulty trailer that needed repairs. This location was good, but I couldn't believe how bad the road service was and the customer service by uhaul over the phone.

VICKY GAIL P.
Clasificación:

El cliente no dejó un comentario.

Zachary B.
Clasificación:

El cliente no dejó un comentario.

Patrick R.
Clasificación:

El cliente no dejó un comentario.

TIM L. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

TIMOTHY ALLEN L.
Clasificación:

El cliente no dejó un comentario.

ROBERT GENE SR A.
Clasificación:

Thank you for your help.

Michael M.
Clasificación:

El cliente no dejó un comentario.

Amy M.
Clasificación:

El cliente no dejó un comentario.

MARTHA JEAN H.
Clasificación:

El cliente no dejó un comentario.

CHRISTOPHERD H.
Clasificación:

El cliente no dejó un comentario.

Larry C.
Clasificación:

Zachary Sturgill the employee that checked us in went above and beyond to help me.

Lori P.
Clasificación:

El cliente no dejó un comentario.

Iwona G.
Clasificación:

I am pleased with the services.

Todd R.
Clasificación:

El cliente no dejó un comentario.

RICKY DALE L.
Clasificación:

Staff was very helpful. Did not take long to rent truck and leave!

linda R.
Clasificación:

We appreciate U-Haul so much. We are thankful for their integrity. It is so important to be able to trust a company. We continue to come back to U-Haul for our moving needs because we trust them.

ebenezer T.
Clasificación:

El cliente no dejó un comentario.

Kelsey W.
Clasificación:

Great people and friendly.

James H.
Clasificación:

Top notch in every way

DARA J M.
Clasificación:

El cliente no dejó un comentario.

William H.
Clasificación:

excellent , zero ways to improve..

MARK DANIEL W.
Clasificación:

El cliente no dejó un comentario.

Patricia N. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Phyllis M. | Overall Experience |
Clasificación:

Very clean facility, if I ever needed a storage space would definitely use them again.

Susie D. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Jennifer B. | First Impressions |
Clasificación:

I reserved two storage units by phone from out of town. Talked to them one the phone twice but when I arrived they did not have anything reserved for me. I had a truck coming from out of state the next day. Fortunately they had three units that i could reserve since there were no large units available. It all worked out, but would have rated higher if they had my reservation after the two calls to confirm.

Jonathan G. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Makeba B. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

christian b. | Overall Experience |
Clasificación:

Everything was fine.

Stephen W. | Overall Experience |
Clasificación:

Always easy to deal with and willing to work with you I would use them again if I needed too before anyone else .

James K. | First Impressions |
Clasificación:

Great bunch of people that you have at the Beckley location. They was very helpful in my moving needs. Will use again .

Carrie R. | First Impressions |
Clasificación:

Very nice & professional.

Dewayne B. | Overall Experience |
Clasificación:

Extremely over priced, not a good value compared to other storage units.

chrystal h. | First Impressions |
Clasificación:

Went above and beyond to make sure we hd the right equiptment and storage for our task at hand. Outstanding!

Lori J. | Overall Experience |
Clasificación:

Everything was great!

greg l. | Overall Experience |
Clasificación:

N/A

COLLEEN B. | Overall Experience |
Clasificación:

Your facility was a great place to store my belongings over the past 8 years. Always very clean and secure. Thank you for a great experience :-)

Terry M. | First Impressions |
Clasificación:

We have rented 3 trucks from you and will be renting another in May, I highly recommend U-Haul very professional. W ill always use this Company never had a problum. Thanks Ginger

Nancy H. | Overall Experience |
Clasificación:

Most everything was fine. Most of the staff was very helpful. However, it was difficult getting someone on the phone at times in the office. I WOULD use them again.

CARRIE G. | Overall Experience |
Clasificación:

Staff was always friendly and helpful. Every once in a while it would be hard to get a hold of a staff member since the desk isn’t always manned, but other than that small wait it was great.

Alondra G. | Overall Experience |
Clasificación:

My mattress didn’t have a cover and it stayed impecable. Amazing!

brandon s. | First Impressions |
Clasificación:

Great service

Shemeika H. | Overall Experience |
Clasificación:

Very nice

Don Q. | Overall Experience |
Clasificación:

Travel from out of town request someone help me get into my storage unit bc key was left in Florida and gentlemen laughed and said sorry I can’t help you. Call a locksmith! He was rude and obnoxious!

Selena H. | Overall Experience |
Clasificación:

:)

Selena H. | Overall Experience |
Clasificación:

Thankful for this staff!

sandra g. | Overall Experience |
Clasificación:

I couldn't have asked for better customer service. Everyone at this U-Haul was very professional and focused on what my needs where.

GARY G. | Overall Experience |
Clasificación:

Very nice facility and staff.

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