Customer Reviews for U-Haul Moving & Storage of Beckley

Clasificación:

5.0

Trucks should be available at other uhaal sights like Montgomery makes it exspensive to drive to Beckley when in Montgomery area for miles but everything else was great just need availability at area customer needs to use in

Clasificación:

4.0

Keep 6x12 open trailers at more locations

Clasificación:

5.0

Friendly attendant got my information, told me where to pull up and disconnected trailer for me. Quite a difference from my pickup where they did nothing but take my money.

Clasificación:

3.0

Took too long to check the truck when I returned it. 1 attendant for at least 6 customers. Was at location for over 30 minutes.

Clasificación:

5.0

call-in customer service to U-Haul is disappointing. called twice before rental. both times told wait time was 20 minutes. waited 30 minutes first time and was still on hold. did not wait second time.

Clasificación:

3.0

I was told if I didn't use the actual mileage I wouldn't be charged. Drove literally five minutes up the street. Was done with the truck and turned back in less than two hours. Learned my lesson for almost seventy dollars.

Clasificación:

3.0

Fender was damaged when picked up then they tried to charge me for it

Clasificación:

5.0

I was very pleased with my experience with this company. Customer service was great. They helped me with any questions i had and we're very polite. The truck was very well maintained and clean, no issues all. My overall experience was good and I definitely will use them again.

Clasificación:

5.0

The Uhaul representative was knowledgeable, friendly, and very helpful. Your company (and others) should strive to have employees as good as him!

Clasificación:

3.0

I have not used uhaul since june2020

Clasificación:

5.0

So thankful this was the easiest part of our move!!

Clasificación:

5.0

Top notch currently. I can not think of anything that needs improvement at this time.

Clasificación:

5.0

Keep doing exactly what you're doing everything is perfect!!!

Clasificación:

4.0

The inside of cab of truck was covered in hair and didn't feel very clean

Clasificación:

5.0

Very satisfied with the storage unit rental and the staff who accommodated all my needs in a professional and customer oriented manner.

Clasificación:

5.0

I was overseas for nine years and kept personal effects at U Haul for that period. Everything was pristine, thank you!

Clasificación:

5.0

The staff was very friendly and worked hard to make sure I got the cheapest rate.

Clasificación:

5.0

Excellent service and truck, easy pick up and return process. Highly recommend!

Clasificación:

5.0

Amazing service!!!

Clasificación:

3.0

Very unfriendly and parking lot slick, I know because I fell in the parking lot. Believe the worker are over whelmed. To much to do and not enough workers. Will not be back to this location.!!!!!

Clasificación:

3.0

Agent pulled truck around and said have a good day. Had I not walked around the truck I would have had the roll-up door open and pads and a dolly falling out on the road. It was also full of snow. He cleaned it out but should not happen. When returning waited in line inside the store for 20 minutes while people were coming in and out not wearing masks as required by your signage and state mandates. This store is usually top notch but Steve Treadway was not present.

Clasificación:

5.0

Very helpful in resolving a problem.

Clasificación:

3.0

Make it a customer first operation. Before phone calls and computer work.

Clasificación:

3.0

Was not told we needed to fill tank or there would be a fee. There were a lot of up charges and it ended up being much more expensive than initially thought.

Clasificación:

5.0

Welcoming staff as soon as I walked through the door. Helped me with my reservation and got back on the road in minutes. Would definitely recommend to anyone. And the return process was the exact same. Gracias.

Clasificación:

5.0

Staff was awesome!! I forgot my furniture pads and they credited it back to me. Trailer was in good shape and well maintained. They hooked it up and unhooked it I never had to touch it good customer service. Will be returning when needed!

Clasificación:

5.0

Very professional and Helpful

Clasificación:

5.0

Keep up the good work

Clasificación:

3.0

I was told on the phone when I talked with uhaul that my fee would be less than what it was when I went into the store so I am very unsatisfied with that

Clasificación:

3.0

Lot was cluttered with returned equipment, and personal was not super inviting.

Clasificación:

5.0

Great staff. Great overall experience. No issues whatsoever.

Clasificación:

5.0

Great, always rent from here. Customer service good, efficient and friendly. #1 place.

Clasificación:

5.0

Logan is a excellent worker always is very helpful

Clasificación:

5.0

N/C

Clasificación:

5.0

People where great.they where very helpful and made sure the units was ready,even tho we had problems with UHaul 800 number with our unit being cancelled because we couldn't seem to pay for it on line. But the guys in Beckley handled it and got us took care of and even gave us our monthly free rent. Thanks very much

Clasificación:

5.0

The app wouldn't work so I went inside. The employees were wonderful and took care of us right away. I will definitely come back if I needed to rent a truck again.

Clasificación:

5.0

Kendall & Zack are the best!! very polite professional and excellent at their jobs!

Clasificación:

5.0

Very helpful, knowledgeable,attentive, and patient! Moving my mom under stressful circumstances. Uhaul made it as easy as possible

Clasificación:

4.0

I didnt return to this location I dropped off after hours at Harper Rd location. Thats where I had issues using the uhaul/share website.

Clasificación:

5.0

I don't know of any thing that could have done any better. Salesman was great, courteous and well knowledgeable. We got in and out in a timely manner due to the ability to preregistration on the app. Equipment worked as instructed. This was a great experience. Thank you U-Haul and associates.

Clasificación:

4.0

Please fix the bathrooms at the storage unit.

Clasificación:

5.0

The people are terrific and treated me very professionally

Clasificación:

4.0

I booked a large storage unit before moving here. Talked to the store twice to confirm. Upon arrival, they had no record of my reservation and did not have the unit size available. I did get some units together that suited my needs, just was concerning with moving across the country with truck on its way. The staff was courteous and helpful, I rented a truck a couple times as well as having the units and they were great with that as well. All in all, after a bit of a rough start, it was a great experience.

Clasificación:

4.0

Make sure to confirm the truck info matches what is on the contract. Everybody was very nice but this caused quite a bit of stress when returning the truck.

Clasificación:

5.0

The young lady that helped me was very nice. I selected one unit but after seeing it, I realized I needed a larger unit. The UHAUL employee was patient and professional throughout the whole process.

Clasificación:

4.0

N/C

Clasificación:

5.0

Keep giving good quality service

Clasificación:

4.0

None of the employees were wearing masks, I know it may not be required in every state or municipality but I would've felt a little safer if they had been.

Clasificación:

3.0

Let the customer know when the extra equipment they request isn't available. We ordered two furniture dollies, but only one was available when we arrived. We were moving a very heavy piano and it was very difficult with only one dolly.

Clasificación:

4.0

Quoted one price and charged $60.00 more and told it was a deposit and will get back but didn't.

Clasificación:

3.0

Di everything but hook chain from brake to truck

Clasificación:

2.0

Poor customer service

Clasificación:

5.0

They were incredibly friendly with a clean, updated facility.

Clasificación:

5.0

Also very nice employees here! We had gone a bit over the 89 miles allowed and planned to pay the difference, but they waived the fee. More than made up for the scheduling issue!

Clasificación:

5.0

Your staff provided excellent customer service. We were unaware our fuse was blown which prevented the lights on the uhaul trailer from coming on. They fixed the fuse for us and we greatly appreciated the help!!

Clasificación:

4.0

Not applicable

Clasificación:

5.0

Very clean facility, if I ever needed a storage space would definitely use them again.

Clasificación:

4.0

I reserved two storage units by phone from out of town. Talked to them one the phone twice but when I arrived they did not have anything reserved for me. I had a truck coming from out of state the next day. Fortunately they had three units that i could reserve since there were no large units available. It all worked out, but would have rated higher if they had my reservation after the two calls to confirm.

Clasificación:

5.0

Everything was fine.

Clasificación:

5.0

Always easy to deal with and willing to work with you I would use them again if I needed too before anyone else .

Clasificación:

5.0

Great bunch of people that you have at the Beckley location. They was very helpful in my moving needs. Will use again .

Clasificación:

5.0

Very nice & professional.

Clasificación:

1.0

Extremely over priced, not a good value compared to other storage units.

Clasificación:

5.0

Went above and beyond to make sure we hd the right equiptment and storage for our task at hand. Outstanding!

Clasificación:

5.0

Everything was great!

Clasificación:

5.0

N/C

Clasificación:

5.0

Your facility was a great place to store my belongings over the past 8 years. Always very clean and secure. Thank you for a great experience :-)

Clasificación:

5.0

We have rented 3 trucks from you and will be renting another in May, I highly recommend U-Haul very professional. W ill always use this Company never had a problum. Thanks Ginger

Clasificación:

4.0

Most everything was fine. Most of the staff was very helpful. However, it was difficult getting someone on the phone at times in the office. I WOULD use them again.

Clasificación:

5.0

Staff was always friendly and helpful. Every once in a while it would be hard to get a hold of a staff member since the desk isn't always manned, but other than that small wait it was great.

Clasificación:

5.0

My mattress didn't have a cover and it stayed impecable. Amazing!

Clasificación:

5.0

Great service

Clasificación:

4.0

Very nice

Clasificación:

2.0

Travel from out of town request someone help me get into my storage unit bc key was left in Florida and gentlemen laughed and said sorry I can't help you. Call a locksmith! He was rude and obnoxious!

Clasificación:

5.0

:)

Clasificación:

5.0

Thankful for this staff!

Clasificación:

5.0

I couldn't have asked for better customer service. Everyone at this U-Haul was very professional and focused on what my needs where.