The breaks on the uhaul we had was rubbing and was out of line, definitely need to check it. Other than that I would recommend you all.
Carol B.Customer Reviews for U-Haul Moving & Storage of Beckley
Testimonials From Recent Customers
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I wish the space was a little bigger for the cost.
Heidi B. | First ImpressionsLarge lot and return lane. Experienced staff. Efficient checkout and return process. Many different available options available for Trucks and Trailers. Tons of local trucks available for short moves or projects.
James D.They was great very helpful
James M.Zach was awesome! Very helpful crew and made complete transaction fast and easy.
BILL R.They do not have the bigger trucks as well u have to return trucks to that location witch cost more in gas and tolls instead of dropping off in the location that moved too. As well as only had half tank of gas when picked up instead of full tank as paper showed and mileage was off and wrong why I took picture to show the man at this location when returned the truck back from Charleston, and after I returned the truck with more gas than it had when picked up...
Rachael R.Full disclosure, the facility had a fire that destroyed the electrical grid on property. After that, the store scrambled to restore power but was unable to restore the remote gate operation. We had to bother employees to gain access to our RV. They were terrific when we needed to get in. My issue is with Uhaul corporate for not repairing the problem and then not discounting my fee. The contacted price included remote 24 hour access. Uhaul breached their contract. The Beckley store was awesome, scrambling to make the diminished facility operational. Uhaul corporate failed, miserably.
L. E. H. | Overall ExperienceThebAssistant manager was very helpful as well as the ladies that helped me on the phone! Honestly the best customer service I've had anywhere in a long time!
Jennifer J. | First ImpressionsTim and Dawson excellent customer service
Franchos E.Check closer on the overall cleanliness of the cab area of the vehicle. There were dropped potato chips on the floor between the seats and spilled liquids on the inside roof area and back cab wall.
David T.Very friendly
Barbara F.All was good.
REGINALD E.Very nice and respectful employees.
Randolph S.Renting experience fairly easy even though the wait on the phone was lengthy. Courteous young man.
rhonda K.Excellent customer service
Donna G.I did not get my appliance dolly I had ordered for $10
Joah G.Very good 👍
Salvador A.Great customer service!! Pleasant person to return trucks to. A world of difference from where we picked up the trucks.
Nancy L.Air conditioning in truck need freeon
Franchos E.Beckley customer service was excellent and I had no trouble returning the trailer when I arrived in Maryland. I love Uhaul and their services!
Margaret G.Good work from the reps and experience overall
James W.The personnel was efficient and knowledgeable. He is an asset to the customers and the company!
JOHN B.Guys were friendly and efficient.
David K.It's obvious you have developed a system to help the consumer. I for one appreciate the ease at which picking up and returning a trailer is. I also appreciate the good condition your products are in.
Charles S.The employee this located so friendly, knowledgeable, and professional. We had to keep the truck an extra day and with a phone call it was all good. Thank you for such great service.
Kandi P.The truck was very easy to drive, I'm 50 yrs old, and I have always had smaller cars/SUVs, so I was a little nervous. But I loved driving this! If they weren't such gas guzzlers I would love my next vehicle to be a big pickup truck!
Ann J.Great Customer Service!
Margaret G.Had to go back a 2nd time to get the dolly they didn't put in the truck
Mary T.Knowledgeable and efficient
Robert C.Great customer service and so easy to schedule and pick up the equipment.
George T.This clean and neat Uhaul store has been ready to receive the equipment I've brought to them every time. Smooth and quick transfers with great customer care. Thanks Zach!
Jeffrey B.Uhaul store employee met me as I pulled up to the rental return area. He (Zach) asked about my rental and apologized for lack of help in Virginia. Had the return completed in 15 minutes. Thanks Zach.
Jeffrey A.The man at the desk was able to help me though I was late and my reservation was canceled. He was patient and professional. Unfortunately I have forgotten his name but I remember his bulky glasses and the handsome face behind them. If you see this and remember me, my Snapchat is laa.renn, let's be friends.
Lauren S.Extraordinario servicio al cliente
Margaret G.Awesome and quick
Ken W.The staff is extremely helpful and friendly. They go above and beyond to make sure that the customer is well taken care of. I highly recommend using this location for your U-Haul needs.
Courtney P. | Overall ExperienceInternet check in and out could be improved
Jeffrey H.Drop off went without any problems. In and out in 5 minutes! Staff very friendly.
George W.Keep up the good work.
Robert C.The two employees at check in when returning the dolly were helpful. I forgot the names of the employees but a younger gentleman was very customer friendly, but the older gentleman not so much. When I entered the store he never acknowledged me and was not the most personable employee.
Gary S.Everyone was great to work with.
BRENDA LOUISE T.Absolutely the best UHAUL location I have been to. Would recommend this location in a heat beat. D. Torres
David T.The young gentlemen that helped Me was very very nice and check out was very easy. Thanks for the great customer service I'm sorry I can't remember his name.
Michael C.Help with friend if they need me help again some day who know then
Derryl H.Helpful and friendly
JOSEPH B.they really good help and nice to deaf and hard of hearing !!
Derryl H.Counter service was efficient and thorough. The website is difficult to use. The guys from Smart Solutions moving showed up on time, very nice and friendly, and even picked up and returned the truck for me. Would use again.
Janet Carol L. | First ImpressionsThe entire experience was excellent! Perfect in every way.
Patricia D. | First ImpressionsGreat customer service and assistance - even in the pouring rain!
Elizabeth G.Met my needs
Brian P. | Overall ExperienceGreat unit. Thanks
Larry M. | Overall ExperienceEveryone I encountered was very helpful and very nice! Thanks for the great service, keep it up! Thank you!!
Laura N. | First ImpressionsVery lovely place and the staff is very helpful 😀
CHISTOPHER L. | Overall ExperienceIt was a quality space and the staff was very nice
charles w. | Overall ExperiencePlease contact me when you have accurate information on how you will take care of the results of the fire at your Beckley facility
STEWART S. | First ImpressionsAll of my belongings were burned in a fire. I paid in advance. They said they would reimburse but I didn't get the money all I got was a bill. I am shocked to receive this survey
PATRICIA G. | Overall ExperienceSending me a survey to rate my experience after all my belongings were burned and lost in your Beckley WV Facility is ignorant.
Jeff C. | Overall Experienceit burnt to the ground. It was all good til then.
THOMAS F. | Overall ExperienceI'm sure it was an error that this survey was sent to me because all our belongings burned in a fire at our storage building. A little insensitive - maybe check your algorithms before sending an email AND a text for me to write a review.
Nichole L. | Overall ExperienceNot sure why you would request this questionnaire..I've lost all my beings thanks to your facilities burn to the ground. And the lack of information from your insurance company...and why we have to be responsible for the fire under Our homeowners insurance...
mary ann k. | Overall ExperienceThe storage unit and building (climate controlled units) were VERY clean. Stored my items for one year until I moved out of state. I used auto-draft for my monthly payments and didn't have any issues with billing/payments. I only spoke to the office staff twice, to secure the unit and to "leave" the unit. Both times, the staff were friendly and knowledgeable. I would highly recommend the climate controlled units at the Ragland Road facility.
Donna S. | Overall ExperienceA good place to keep your belongings safe. ¡Gracias!
Sharon R. | Overall ExperienceI have used this facility numerous times. Very pleased with all those good folks. My son Just shipped out too Germany . Army Airborne. Thanks for.helping us store our stuff.
Michael C. | First ImpressionsSuper accommodating and kind and knowledgeable! I greatly appreciated that they dealt with us with such grace- because we came in like a hurricane- running a bit behind and discombobulated.
Heather P. | First ImpressionsWould prefer indoor storage for my motor home if the service is continued.
Tim M. | First ImpressionsStaff was awesome and extremely helpful. I was grateful for their help. It had been a very long day. Things went quickly and smoothly. Thank you so much to the Ragland Rd crew on Sunday September 26, 2021..
PATRICIA G. | First ImpressionsU-Haul of Beckley makes everything moving as simple as possible.
Tonya T. | Overall ExperienceLongtime customer.
Brian P. | First ImpressionsGM was well versed and knowledgeable about the U-haul business. He took time to get me on my way as he had a lot of equipment to check in on a Monday morning. Thanks for the customer focus.
RODNEY E. | First ImpressionsThe hours the facility out open are ridiculous. They close at 7pm! Now who gets off work at 7pm most people work. Those hours of operation are not beneficial to anyone except maybe the employees that work there. Also the employees there especially the hateful old man at the front are not friendly or very useful. Didn't even let me know that I didn't have to buy a lock until I came back to they then told me that they forgot to give a lock...Employees seemed pretty lazy!! Thats All!! Thank u
AMANDA H. | Overall ExperienceNine
Jonnathan Edward B. | First ImpressionsMet my needs well and will most likely Use again.
Brian P. | Overall ExperienceIt would be helpful for the access hours to be a little longer. Like myself most people don't get off work until five and the access has already stopped. Yo
Leland S. | First ImpressionsIwe would use them again
PAMELA JUNE W. | First ImpressionsVery satisfied with the storage unit rental and the staff who accommodated all my needs in a professional and customer oriented manner.
ART G. | Overall ExperienceI was overseas for nine years and kept personal effects at U Haul for that period. Everything was pristine, thank you!
PAUL B. | Overall ExperienceGreat staff. Great overall experience. No issues whatsoever.
Brian G. | Overall ExperienceLogan is a excellent worker always is very helpful
Anslem H. | First ImpressionsVery helpful, knowledgeable,attentive, and patient! Moving my mom under stressful circumstances. Uhaul made it as easy as possible
David W. | First ImpressionsI booked a large storage unit before moving here. Talked to the store twice to confirm. Upon arrival, they had no record of my reservation and did not have the unit size available. I did get some units together that suited my needs, just was concerning with moving across the country with truck on its way. The staff was courteous and helpful, I rented a truck a couple times as well as having the units and they were great with that as well. All in all, after a bit of a rough start, it was a great experience.
Jennifer B. | Overall ExperienceThe young lady that helped me was very nice. I selected one unit but after seeing it, I realized I needed a larger unit. The UHAUL employee was patient and professional throughout the whole process.
Donna S. | First ImpressionsVery clean facility, if I ever needed a storage space would definitely use them again.
Phyllis M. | Overall ExperienceI reserved two storage units by phone from out of town. Talked to them one the phone twice but when I arrived they did not have anything reserved for me. I had a truck coming from out of state the next day. Fortunately they had three units that i could reserve since there were no large units available. It all worked out, but would have rated higher if they had my reservation after the two calls to confirm.
Jennifer B. | First ImpressionsEverything was fine.
christian b. | Overall ExperienceAlways easy to deal with and willing to work with you I would use them again if I needed too before anyone else .
Stephen W. | Overall ExperienceGreat bunch of people that you have at the Beckley location. They was very helpful in my moving needs. Will use again .
James K. | First ImpressionsVery nice & professional.
Carrie R. | First ImpressionsExtremely over priced, not a good value compared to other storage units.
Dewayne B. | Overall ExperienceWent above and beyond to make sure we hd the right equiptment and storage for our task at hand. Outstanding!
chrystal h. | First ImpressionsEverything was great!
Lori J. | Overall ExperienceN/C
greg l. | Overall ExperienceYour facility was a great place to store my belongings over the past 8 years. Always very clean and secure. Thank you for a great experience :-)
COLLEEN B. | Overall ExperienceWe have rented 3 trucks from you and will be renting another in May, I highly recommend U-Haul very professional. W ill always use this Company never had a problum. Thanks Ginger
Terry M. | First ImpressionsMost everything was fine. Most of the staff was very helpful. However, it was difficult getting someone on the phone at times in the office. I WOULD use them again.
Nancy H. | Overall ExperienceStaff was always friendly and helpful. Every once in a while it would be hard to get a hold of a staff member since the desk isn't always manned, but other than that small wait it was great.
CARRIE G. | Overall ExperienceMy mattress didn't have a cover and it stayed impecable. Amazing!
Alondra G. | Overall ExperienceGreat service
brandon s. | First ImpressionsVery nice
Shemeika H. | Overall ExperienceTravel from out of town request someone help me get into my storage unit bc key was left in Florida and gentlemen laughed and said sorry I can't help you. Call a locksmith! He was rude and obnoxious!
Don Q. | Overall Experience:)
Selena H. | Overall ExperienceThankful for this staff!
Selena H. | Overall ExperienceI couldn't have asked for better customer service. Everyone at this U-Haul was very professional and focused on what my needs where.
sandra g. | Overall ExperienceVery nice facility and staff.
GARY G. | Overall Experience