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heather b. | Overall ExperienceCustomer Reviews for U-Haul Moving & Storage of Beckley
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
No issues very professional. Got the job done liked it.
Thomas R.no complaints, absolutely professional service, great to deal with
John C.Professional, organized and fast. I will use them again for sure.
frank I.Staff was super helpful and friendly. I would not hesitate to recommend to anyone.
Gregory L.Great company who is for the customer.
ETHAN SHAMUS L. | Overall ExperienceTop notch as always, I greatly appreciate their customer service at the Ragland Road U-Haul!
Heather Joy P.Excellent customer service. Five stars!
Sarah B.Gentleman who checked me out was very kind. I've been helped by him before with same experience
Fred T.Great customer service and easy to complete the rental
SHERRI M.Very nice pickup.almost new.
David M.A call when work was completed would have been a helpful courtesy. The work was well done.
STEPHEN C.I am old and have done storage units like this. I asked for help since I wasn't sure of what I was doing. He showed how to do everything and his attitude about helping me was EXCELLENT!!
CAROL J. | First ImpressionsUhaul advertised 15000 drop off locations but we were told the truck could only be dropped off at the same location it was picked up. This caused us a few extra hour of travel and of course the cost per mile to get it back.
Kent G.Be sure to have appliance ys
Lora L.Nothing, service was great
colin M.Nothing to change... With the assistance of the "Moving Help" labor this is the most logical kind of move. To use any of the subcontracted trucking movers will cost you 10 times if not more, and you'll have more damaged and missing items than is humanly possible to tolerate. Made that mistake twice in many moves. Stick to U Haul and their 'Moving Help' loaders and unloading personnel.
Jody C.Everything was in good working order, and I didn't run into any problems with the reservation, pickup, van, or return!
Jason G.Moving staircase to access upper units in my section of building was broken and barely moved. It also would not safely raise the wheels, essentially causing me to have to stand on it while unsecured, with all 4 wheels touching the ground. This isn't a huge issue since I plan on using the unit for longer term, until I move homes, but it's pretty unsafe to use during my visit(s).
Christopher K. | Online Move InNever received an invoice for the second month, but my son Christian was sent a letter addressed to me threatening rental suits to all our personal for $45 plus a late fee of $10.00. A simple phone call or text would be appreciated. I have used U-Haul a number of times and served the Beckley,WV area. Having been retired from military after 23 years, owned a radio station, and eventually retired as a high school principal; this was to me an unprofessional for a bill less than 30 days.
ALBERT M. | Overall ExperienceGreat service!
Chris H.Nothing to note at this time.
CLEARENCE J.I can't think of anything they could have done to improve. Staff hooked up the trailer while I was checking in. We then checked all the lights, tires, and safety equipment. Trailer was well loaded and traveled 700 miles. Staff unhooked the trailer at destination, while printing my receipt.
Gregory S.Turn my truck in app just kept buffering. Never did get my location. Employees friendly and helpful.
barbara L.Excllent equipment and service
Jerry W.The only problem was the sign in when renting the areas. The required use of the cell phone to take pictures and scan drivers license did not work very well. I believe the associate was named Zach and he was very helpful and courteous.
Jerry R. | First ImpressionsGreat service. Friendly staff. Quick pick up and return.
Daniel B.Would be nice if the truck was full of gas . Mine only had 1/4 tank and had to stop and fill it up before I could get started
Eddie H.Great group. Really helpful. Needed to use a vehicle twice this past weekend. Also found an excellent group of movers. Would use UHaul again.
Mary S.Employees at this location are always very helpful
Terry M.Drop off was very easy hassle free process
JACQUELYN G.180 degrees difference from pick up location.
Leddy V.Guys were great. Quick, efficient, and friendly.
Richard H.Have the stock of size needed when promised. I know this is dependent on return of vehicles, but disappointing.
Pamela C.Too much info. Just to rent a trailer, on the phone and then another intense set of questions The price was outrageous. 40.00 for 3 hours
william B.Very easy to access and park. Lots of rental options available.
Lea S.I recommend you use Chads Moving Service!They Did a great job moving meâā¬¦They were very professional and fast!
Jennifer L.Love the staff. I was in there and another customer was being rude because of what the answering service had mistold her and Steve handled it so well. I love my local Uhaul store!
Margaret G.Give the counter person that went beyond his job & wouldn't even take a tip a big raise.
Duane K.Several times I went to get things from storage and a truck was blocking entrance. Also there were small bugs in the unit.
ANGELA DAWN T. | Overall ExperienceThe manager was professional in all of his dealings with me. I was very pleased with how he handled my rental from start to finish. It pleased me that he remembered who I was, and the moment I returned with the vehicle, he worked with me to provide excellent service and to ensure my satisfaction. I would highly recommend this location.
Tammy D.I drove 2/12 hours to have a hitch installed and they said they couldn't install the wiring harness because my lights in dash kept flashing. I did get a discount for the hitch but how can I pull a trailer without lights?? Disappointed customer!
Steve P.Thanks! Itās been a great 25 years! Deb
DEB E. | Overall ExperienceI have gave an average because, I am just today, 8 June, moving stuff to unit.
Rodney Eugene N. | Online Move InAttendant very helpful and friendly. Helped with error by check in site to correct my charges.
Allen S.Friendly service, no complaints.
Michael M.Great experience. The return was completed within just a few minutes.
Susan A.The lady that took care of me was awesome
Renee L.I went to this location to have the hitch recommended by Reese Hitch for my truck installed. I called ahead to ensure that the correct hitch was available and that they were expecting me, and proceeded to drive an hour one way to get it installed. After giving them my keys, I had to wait 2.5 hours. While I was waiting I asked whether everything was going alright with the installation, and I was told by the owner/installer that he has big hands and that it's a tight space and he didn't know why these hitches were made like this. He said if it were another hitch it would have been a 20 minute installation. After the install was finally complete and I started to drive home, I noticed that the turn signals were blinking unusually fast. I checked and the turn signals were non operational. I returned to this location and showed them the problem, and gave them a second chance to complete the job correctly since the first attempt failed. I waited another 20 minutes, and when I was given my keys back, I was told that the hitch install directions from the manufacturer told the installer to reposition the ground between the frame and the hitch receiver. But clearly that did not work, so instead a self-tapping screw was used to embed the ground to the truck bed frame support. When I left, the turn signals seemed to be working fine, but 2 nights later, while driving at night on a highway, all the lights in the back of the car stopped working, including turn signals and break lights. Now my only vehicle is not operational. I had to cancel my Memorial Day plans and now I have to wait until tomorrow, a day before I am leaving for a 12 hour road trip, and rush to find some way to make it drivable again as soon as possible.
Rowan T.I will be back
Denton C.Everything was great. Thank you
Yafeesa J.No improvement-keep doing what you are doing.
Rondle C.The passenger side front tire kept leaking air and going flat along the trip. We told them this when we dropped off. We had to fill it with air every time we stopped for gas. Cost us well over $45 and nobody offered us compensation for it
Robert A.Everything and everyone was great
Linda H.Always a great process and ease of getting a truck. Great people at this location.
Roman S.Just wanted to say thank you for making the renting process easy, for being courteous and friendly, and for being so cooperative and understanding when I had to keep the truck longer than expected.
AMY J.Excellent service and clean facility.
charleston L. | First ImpressionsExcellent service
Ellesteen W.Great job, keep up the good work.
Randall B.The front of the uhaul was extremely jumpy. Zach said he would look into it. He was very friendly and professional.
Meagan M.Staff were/are very helpful and friendly. They explain everything well I would definitely recommend U haul to anybody
Destiny H. | First ImpressionsCalled to cancel my unit with them, was assured the unit would be auctioned off and I would stop being charged for the unit one month after I cancelled it. This was not the case, I called for five months straight when I kept receiving invoices for the unit, was assured everytime I called (on a monitored and recorded line) that these statements were inaccurate and to ignore them as my unit bill would be cleared when the unit was auctioned off which was originally scheduled to be one month after I called and cancelled. However, just now almost 10 months later I am still receiving invoices for the unit. Horrible management and the employees and manager are clearly not on the same page when it comes to procedures.
Kelley A. | Overall ExperienceA bit pricey
Shaundelle B. | Overall Experience👍🏼👍🏼👍🏼👍🏼 Keel up the good work!!!
ANISSA L S. | Overall ExperienceI requested to keep my trucks an extra day since I rented 2 10' one way rentals. I wasn't sure if I was going to get them emptied in time to return them. I had both trucks in before 6pm. One rental was a 4pm and the other was 6pm. I had the first truck there before 3pm and the second by 5:30pm. The facility still charged me 56.80 for next day return. I thought that was pretty crappy since I was able to return both rentals on day I was supposed to at time before they needed to be returned.
JENI D. | First ImpressionsCSR Tim was extremely helpful when moving my things out of storage.
JOY R. | Overall ExperienceThe Uhaul staff was always helpful & friendly. The storage units were clean. I highly recommend. :)
Kimberly L. | Overall ExperienceAwesome, easiet storage experience I have ever had
Okey K. | Overall ExperienceVery pleased with the convenience and cleanliness of this facility.
ELIZABETH G. | Overall ExperienceThe gentlemen who worked in the Beckley UHaul were kind and very helpful! They represent your company well!
Jennifer J. | Overall ExperienceVery good people
RHONEKA JARIONA M. | Overall ExperienceA little pricy but convenient
Okey K. | First ImpressionsEveryone was friendly and very helpful, only had 1 issue and that was the locking of my unit, the metal slider was difficult to close, bent slightly so wouldnt glide easily into place, the employee was helpful and assisted me to close it, he had to use a hammer, hopefully i will NOT have to when i go in to access it myself.. that was my only issue. Other than that it was a pleasant experience..
Joey H. | First ImpressionsNice clean facility. Friendly staff. Only thing keeping me from rating 5 stars vs 4 is a bit pricey and when calling the uhaul automated number usually kicks in. Overall a great facility.
Lonnie C. | Overall ExperienceRagland Road U-Haul & Storage in Beckley, WV is THE BEST storage facility Iāve ever used! They take the phrase~ Going above & beyond to the next level. āļøāļøāļøāļøāļø Thanks so much!
Heather P. | Overall ExperienceDb
JOSEPH T. | First ImpressionsExternal of the storage was flooded making it difficult to get my items
micheal F. | Overall ExperienceI wish the space was a little bigger for the cost.
Heidi B. | First ImpressionsFull disclosure, the facility had a fire that destroyed the electrical grid on property. After that, the store scrambled to restore power but was unable to restore the remote gate operation. We had to bother employees to gain access to our RV. They were terrific when we needed to get in. My issue is with Uhaul corporate for not repairing the problem and then not discounting my fee. The contacted price included remote 24 hour access. Uhaul breached their contract. The Beckley store was awesome, scrambling to make the diminished facility operational. Uhaul corporate failed, miserably.
L. E. H. | Overall ExperienceThebAssistant manager was very helpful as well as the ladies that helped me on the phone! Honestly the best customer service Iāve had anywhere in a long time!
Jennifer J. | First ImpressionsThe staff is extremely helpful and friendly. They go above and beyond to make sure that the customer is well taken care of. I highly recommend using this location for your U-Haul needs.
Courtney P. | Overall ExperienceCounter service was efficient and thorough. The website is difficult to use. The guys from Smart Solutions moving showed up on time, very nice and friendly, and even picked up and returned the truck for me. Would use again.
Janet Carol L. | First ImpressionsThe entire experience was excellent! Perfect in every way.
Patricia D. | First ImpressionsMet my needs
Brian P. | Overall ExperienceGreat unit. Thanks
Larry M. | Overall ExperienceEveryone I encountered was very helpful and very nice! Thanks for the great service, keep it up! Thank you!!
Laura N. | First ImpressionsVery lovely place and the staff is very helpful 😀
CHISTOPHER L. | Overall ExperienceIt was a quality space and the staff was very nice
charles w. | Overall ExperiencePlease contact me when you have accurate information on how you will take care of the results of the fire at your Beckley facility
STEWART S. | First ImpressionsAll of my belongings were burned in a fire. I paid in advance. They said they would reimburse but I didn't get the money all I got was a bill. I am shocked to receive this survey
PATRICIA G. | Overall ExperienceSending me a survey to rate my experience after all my belongings were burned and lost in your Beckley WV Facility is ignorant.
Jeff C. | Overall Experienceit burnt to the ground. It was all good til then.
THOMAS F. | Overall ExperienceIām sure it was an error that this survey was sent to me because all our belongings burned in a fire at our storage building. A little insensitive - maybe check your algorithms before sending an email AND a text for me to write a review.
Nichole L. | Overall ExperienceNot sure why you would request this questionnaire..I've lost all my beings thanks to your facilities burn to the ground. And the lack of information from your insurance company...and why we have to be responsible for the fire under Our homeowners insurance...
mary ann k. | Overall ExperienceThe storage unit and building (climate controlled units) were VERY clean. Stored my items for one year until I moved out of state. I used auto-draft for my monthly payments and didn't have any issues with billing/payments. I only spoke to the office staff twice, to secure the unit and to "leave" the unit. Both times, the staff were friendly and knowledgeable. I would highly recommend the climate controlled units at the Ragland Road facility.
Donna S. | Overall ExperienceA good place to keep your belongings safe. Thank you!
Sharon R. | Overall ExperienceI have used this facility numerous times. Very pleased with all those good folks. My son Just shipped out too Germany . Army Airborne. Thanks for.helping us store our stuff.
Michael C. | First Impressions