Comentarios del cliente para U-Haul Moving & Storage of Beckley
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Testimonios de recientes clientes de U-Haul Moving & Storage of Beckley
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FARRELL A. en
Zachorey was very easy to work with. He is certainly an asset to your company.
Nancy G. en
Great experience.
Dorothy J. R. en
Nothing, it's good.
Kelly N. en
The gentleman that assisted me inside was very nice and explained to us about the dolly and pads however the man setting behind the desk could not get off his phone while he was talking to me. One word answers not very helpful at all. Like I said the young gentleman outside however was awesome.
Anna M. en
Great truck. Clean. Worked perfectly. Staff at Beckley was attentive, knowledgeable, and helpful. Good experience overall. Thanks for making a big job go smoothly.
Franklin Delano C. en
Improve pickup place
Myra H. en
On the plus side, the truck was easy to drive and was a good size for what I was hauling. The pads for $5 and the rings for strapping down the furniture were very helpful. However, when I called, I was told the daily rate was $19.99/day plus mileage. Somehow I was charged $89/day plus gas. The worst part was that the inside of the truck was covered in dust (filthy) and reeked of cigarette smoke. There had been plenty of time to have cleaned it out before I picked it up at 11:30 the morning after the last renter returned it. Instead, it was left locked in the hot sun vs being aired and vacuumed out. Now my hair, clothes, car, bedsheets and pillows smell like an ashtray. You need to hire staff to clean your trucks out between users.
Donna B. en
It was unbelievably difficult to get in touch with anyone ... consistently the automated message said the wait would be 15-20 minutes. Even tho you are encouraged to use the website to make changes, it would not allow you to extend your rental. Calling the 800 number was not helpful either, as they couldn’t extend the rental. I spent so much time trying to contact the rental office - frustrating. Other than that, the rental was fine.
Britini Nichole W. en
The gentleman that checked in the truck was rude and was not friendly at all. He basically laughed at all the charges. He was proud to charge us every penny he could. I usually have good experiences at this location. Probably will never come back again.
chrystal h. en
Went above and beyond to make sure we hd the right equiptment and storage for our task at hand. Outstanding!
Sabian V. en
The gentleman that waited on me done a great job on getting me set up, he was very professional with getting me out the door and on the go.
phylander M. en
Just continue to do as you have done. Thanks again!
Lori J. en
Everything was great!
greg l. en
N/A
COLLEEN B. en
Your facility was a great place to store my belongings over the past 8 years. Always very clean and secure. Thank you for a great experience :-)
Terry M. en
We have rented 3 trucks from you and will be renting another in May, I highly recommend U-Haul very professional. W ill always use this Company never had a problum. Thanks Ginger
Nancy H. en
Most everything was fine. Most of the staff was very helpful. However, it was difficult getting someone on the phone at times in the office. I WOULD use them again.
CARRIE G. en
Staff was always friendly and helpful. Every once in a while it would be hard to get a hold of a staff member since the desk isn’t always manned, but other than that small wait it was great.
Alondra G. en
My mattress didn’t have a cover and it stayed impecable. Amazing!
brandon s. en
Great service
Shemeika H. en
Very nice
Don Q. en
Travel from out of town request someone help me get into my storage unit bc key was left in Florida and gentlemen laughed and said sorry I can’t help you. Call a locksmith! He was rude and obnoxious!
Selena H. en
:)
Selena H. en
Thankful for this staff!
sandra g. en
I couldn't have asked for better customer service. Everyone at this U-Haul was very professional and focused on what my needs where.
GARY G. en
Very nice facility and staff.