Customer Reviews for U-Haul Moving & Storage of Beavercreek

2,051 comentarios

1168 Old Mill Ln   Beavercreek, OH 45432
(N Of E 35)

(937) 429-0069

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 12/24/2021: 7:00 a. m. - 4:00 p. m.
  • 12/25/2021: cerrado

Servicios en esta ubicación:

Contáctanos

(937) 429-0069

1168 Old Mill Ln
Beavercreek, OH 45432
(N Of E 35)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 12/24/2021: 7:00 a. m. - 4:00 p. m.
  • 12/25/2021: cerrado
  • Inspección gratuita del remolque
  • Cambio de propano
  • Devolución del cliente 24 horas
  • Almacenamiento de bote
  • Almacenamiento de RV
  • Almacenamiento de vehículos

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

Very helpful customer service!

JANET G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kyle G. 
Clasificación:
5.0

Very friendly and helpful

SUSAN B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Vickie G.  |  Online Move In 
Clasificación:
5.0

Dakota was a phenomenal resource. He was courteous and prompt. I didn't think I've had a better customer experience lately.

RICHARD H. 
Clasificación:
3.0

Place was fine. Folks were okay.

Rodney H. 
Clasificación:
5.0

Keep doing what you're doing!

eugene R. 
Clasificación:
5.0

El cliente no dejó un comentario.

ISAAC W. 
Clasificación:
5.0

Dakota is very friendly and runs the facility smoothly, he is also very accommodating. I had a problem with my uhaul lock that I just bought a month ago 2 prior and he replaced it for free. Matthew was a great help on my last day using uhaul self storage, he was able to answer all my questions. Overall everyone has been super helpful and they are a great team!

Courtney K.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

CHARLES S. 
Clasificación:
5.0

Absolutely love the staff. They are always so wonderful and very polite. I have moved 4 times in the past year different family members. The staff has been very accommodating and very helpful. I would never go to another place, no matter how far the drive. Thanks so much for all you do. Definitely give them a big raise or bonus!

DEANA I.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

David C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Eric P. 
Clasificación:
5.0

Have had a wonderful experience both times we have rented a truck from them!

NELTSON M. 
Clasificación:
5.0

Keep up the fine work.

DAVID J. 
Clasificación:
5.0

Also great service at the Mills Rd location. Return many rentals to this location over the years and always excellent.

DAVID N. 
Clasificación:
5.0

Process to order and drop off a van is really a mess. We tried to use the drop off procedure and weren't able to connect for over an hour. Left the vehicle there overnight and had to drive back the next day to give the keys to an employee. What a terrible jenked up system!

LAWRENCE B. 
Clasificación:
3.0

I picked up the truck with 3/8 tank of fuel. Turned it in with over 1/2 tank, you need reimbursement.

MATTHEW K. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID I. 
Clasificación:
3.0

El cliente no dejó un comentario.

Coryn L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard M. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Richard M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

GROVER C. 
Clasificación:
5.0

El cliente no dejó un comentario.

EDWARD W. 
Clasificación:
4.0

The truck had previously been used to haul dirt and brush or leaves. The inside of the cargo area was not clean. We had to clean it before we used it to haul furniture. We also cleaned it following our use as the contract requires.

EDWARD S. 
Clasificación:
4.0

El cliente no dejó un comentario.

JOHN D. 
Clasificación:
5.0

The employees at Uhaul Beavercreek are first rate!

TIMOTHY R. 
Clasificación:
3.0

The agent was not friendly and he did not go over the operation of the vehicle at pick-up. I was thankful for the cruise control and the inside lights when doors open to clearly view cargo at night. I think the charge for the blankets was high and should be a refund for those blankets not used. I only used 2 blankets.

WILLIAM G. 
Clasificación:
5.0

The staff is always polite and helpful, great experience storing our items!

Erin S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

RANDY S. 
Clasificación:
5.0

El cliente no dejó un comentario.

RICHARD E. 
Clasificación:
5.0

El cliente no dejó un comentario.

KALPESHKUMAR P. 
Clasificación:
4.0

Parking is a little tight here, but I realize you have limited area.

Tosha P. 
Clasificación:
3.0

Horrible self return expierence… shitty website and no email receipt

BRIAN D. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANGELA R. 
Clasificación:
4.0

We had issues with the original pickup in Xenia, Ohio. I tried to use the app for self pickup and it did not go well. The process was not self explanatory. Instead of asking for a headshot, maybe ask for a selfie. Also, instead of just giving the truck number, it should give an image of where to find it. I assumed it was the license plate number and didnt think the vehicle was there. Because there was nobody in the office at the location, it delayed our move by nearly a day.

jennifer E. 
Clasificación:
5.0

Dakota eased my concerns on the facility and was very helpful in getting me settled in.

KAREN B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Gerald M. 
Clasificación:
5.0

Have used this location before for both pick up and return. Can not complain about anything. Would recommend.

David S. 
Clasificación:
4.0

El cliente no dejó un comentario.

SHELIA S.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

CHRISTOPHER K. 
Clasificación:
5.0

El cliente no dejó un comentario.

STEPHEN E. 
Clasificación:
3.0

Way to expensive. 99¢ a mile is outrageous. Next time I will be going with Enterprise

MELISSA M. 
Clasificación:
5.0

Customer service on point. Helpful, informative, thorough and friendly. (Jeremy is the gentleman who helped with move in process)

Brandi J.  |  First Impressions 
Clasificación:
5.0

Excellent customer service

Brandi J. 
Clasificación:
5.0

Nothing, Jeremy was awesome. Very friendly, professional and helpful

LEE S. 
Clasificación:
5.0

Everything already seems top notch

John F. 
Clasificación:
5.0

El cliente no dejó un comentario.

RANDY S. 
Clasificación:
5.0

Again, very attentive and helpful staff

David W. 
Clasificación:
5.0

El cliente no dejó un comentario.

LYNN W. 
Clasificación:
3.0

Great customer service!

NICHOLAS W. 
Clasificación:
3.0

El cliente no dejó un comentario.

James T. 
Clasificación:
3.0

Great service at the counter!

NICHOLAS W. 
Clasificación:
5.0

The staff was exceptionally helpful in arranging for transfer of our belongings to a new unit after the door to our current unit was damaged by an irresponsible driver making a gross backing-up error at an adjacent unit.

sandra v.  |  First Impressions 
Clasificación:
2.0

Door of my unit fell on my shoulder injuring my shoulder, rendering me helpless for a few days, staff wrote it up but during my three month rental was not repaired and the rope also dry rotted and I had to replace it myself, had to have helper hold stick/pole to keep door held up

MARK J.  |  Overall Experience 
Clasificación:
5.0

Considering the time of month I was not only able to rent a trailer, I was able to extend it too! Got all my stuff moved, now I'm saving money. Woot, woot!

REBECCA R. 
Clasificación:
1.0

The employee working that day seemed to be the only one there and was not very helpful or professional. Very strange location. I usually like to do everything thru the app, but even the app seemed to not work as well as usual either.

Lindsey R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Nelson S. 
Clasificación:
5.0

El cliente no dejó un comentario.

JERRY F. 
Clasificación:
4.0

Great storage facility.

KAJEZA H.  |  First Impressions 
Clasificación:
5.0

I worked with Kelsie Redd, who was outstanding! Great job.

TIMOTHY R. 
Clasificación:
4.0

El cliente no dejó un comentario.

DOUGLAS Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

DOUGLAS C. 
Clasificación:
5.0

El cliente no dejó un comentario.

RICKY W. 
Clasificación:
5.0

El cliente no dejó un comentario.

GREGORY B. 
Clasificación:
5.0

El cliente no dejó un comentario.

QUANSHENG L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tim F.  |  Overall Experience 
Clasificación:
5.0

Dakota was excellent. He was able to rearrange the rental so it worked for my schedule and budget. Then he went out of his way and let me use a charger! Great owner!!!

JOSEPH D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christopher D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

David M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jonathan D. 
Clasificación:
5.0

El cliente no dejó un comentario.

HASNAIN S. 
Clasificación:
5.0

Everyone here was nice and efficient!

ELIZABETH C. 
Clasificación:
5.0

El cliente no dejó un comentario.

LARRY B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Grant K. 
Clasificación:
5.0

Good experience. Shop worker very nice and knowledgeable

ALYSON N. 
Clasificación:
5.0

Everyone I interacted with were excellent and attentive.

Robert M. 
Clasificación:
5.0

The young lady and the young gentlemen that helped me were knowledgeable and friendly. Very easy and quick experience. A+

BURRIS D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeffery P. 
Clasificación:
5.0

El cliente no dejó un comentario.

KAREN C. 
Clasificación:
5.0

Great Service!!!

Donny S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

James T. 
Clasificación:
5.0

El cliente no dejó un comentario.

STEVEN W. 
Clasificación:
5.0

El cliente no dejó un comentario.

rebecca p.  |  Overall Experience 
Clasificación:
5.0

Great service!

JUDITH N. 
Clasificación:
5.0

Everything was outstanding!

TODD W. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANGELA R. 
Clasificación:
5.0

The representative at this location was willing to work with me, change the reservation start time so that fit into my schedule, and the rental worked out well.

FREDERICK H. 
Clasificación:
5.0

El cliente no dejó un comentario.

John P. 
Clasificación:
5.0

Employee was concise and helpful. Van was extremely clean. Drop off was quick and easy.

ALI K. 
Clasificación:
5.0

It didn't have the lock inside the unit but we went to the front counter and he gave us one and apologized! No worries! Thanks so much!

Cassandra W.  |  Online Move In 
Clasificación:
4.0

My one issue was that I was expecting there to be a lock in the unit waiting for me but there was not. Other than that, instructions were clear and helpful, registration was great: quick and easy. Getting in and out was simple. The location is small so storage for the uhaul rental equipment wasn't great and created some Obstacles to navigate around but otherwise the property was fine. I would choose to go here again.

Jesse C.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Jessica B.  |  First Impressions 
Clasificación:
3.0

We over filled the gas tank and we did not receive any compensation for that… we should have gotten 10 bucks off the bill ….

PHILIP U. 
Clasificación:
2.0

El cliente no dejó un comentario.

valerie h.  |  Overall Experience 
Clasificación:
5.0

Manager was excellent at getting me the trailer I needed, awesome customer service. I visit her for ALL my rental needs

MICHAEL D. 
Clasificación:
5.0

The two men working there were very friendly and helpful.

TERRY H. 
Clasificación:
5.0

El cliente no dejó un comentario.

DANIEL D. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Anthony D. 
Clasificación:
5.0

El cliente no dejó un comentario.

EDWARD D. 
Clasificación:
5.0

Dakota was great to work with!

Brenda R. 
Clasificación:
1.0

El cliente no dejó un comentario.

JUDITH N. 
Clasificación:
2.0

I had a reservation for 1200 am from the U-Haul website. I noticed the business was going to be closed at 1100pm, so I went in to chat with them (because they dont answer their phone). They said they wont be open so come back in morning around 8-9am. I did just that and they gave away my 26' truck to someone else because I didnt pick it up at 1200am. I was furious. I had to go get a 20' from another location which added another 40 miles to my rental, thus $40 more. Completely unacceptable.

JACOB S. 
Clasificación:
5.0

El cliente no dejó un comentario.

JACOB S. 
Clasificación:
4.0

El cliente no dejó un comentario.

EMMA M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas N. 
Clasificación:
5.0

Thank you so much! :)

Shanna M.  |  First Impressions 
Clasificación:
5.0

Nothing. Excellent service.

PATRICK L. 
Clasificación:
3.0

Oil/Check engine light flickered on & off and the entire screen flashed white now & again. VERY distracting!

KATHRYN S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeffrey S. 
Clasificación:
5.0

The rental was easy to set up, Representatives we're all helpful and courteous, and everything worked as promised. That is why I always return to the Beavercreek location!

JERRY P. 
Clasificación:
1.0

I reserved a unit online because it said it was available. I reserved it 5 days ahead of time and when I arrived at the facility I was told the unit www not available and had to get a bigger unit that I didn't need that cost me more money. 5 days you had to call me to tell me the unit was available and no one did. I'm not happy and will not use the facility again.

Kendall W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN L. 
Clasificación:
5.0

Dakota. Easy to work with. Friendly. Helpful.

SEAN B. 
Clasificación:
4.0

Very convenient. The stuff was very professional and friendly. However, the 20ft truck we rented was pretty banged up. Also, I thank God my husband check the oil before leaving the lot. The truck was low by 2 and a half quarts. The stuff did fill it, but I am not sure who is responsible for checking these things before renting a truck out. Happy my husband checked as it could have been a really bad experience. I did let the receiving truck location in Berea know that the truck needs service!

DEBORAH S. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES T. 
Clasificación:
3.0

The employees were very helpful.

STEPHANIE L. 
Clasificación:
1.0

I got charged a second for 118 fucking dollars for no damn reason!!! There was no damages or anything to the truck

AKEEM M. 
Clasificación:
5.0

The person on site was awesome and very helpful. The truck...not so much.

CHARLES H. 
Clasificación:
4.0

El cliente no dejó un comentario.

layla l.  |  First Impressions 
Clasificación:
3.0

The grounds are clean the facilities clean everything seems well organized. The staff has always seemed to be friendly and informative and helpful. My only gripe is that it was stated that it was climate controlled even though it's an outside unit and I have experienced molds and mildews,.

MARY K T.  |  First Impressions 
Clasificación:
5.0

Dakota, Matt and Kelsey outstanding for truck and storage needs

MARK J.  |  First Impressions 
Clasificación:
5.0

Very helpful staff

Johnny K.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

anthony B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Veronica O.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

paul h.  |  First Impressions 
Clasificación:
5.0

Very positive experience, facility is close to my house and the staff are friendly and helpful.

Todd H.  |  Online Move In 
Clasificación:
4.0

Customer service rep was very helpful, fast and courteous despite multiple customers requiring service. Very knowledgeable agent. I did note damage to the exterior gutters and shifting of interior ceiling tiles, but was assured the facility was aware and repair was imminent!

francis c.  |  First Impressions 
Clasificación:
5.0

Kelsie was extremely helpful and wonderful to work with. I will definitely be back!

JOSHUA D.  |  First Impressions 
Clasificación:
5.0

Great service! Very helpful and patient. Knowledgable and went out of her way to help with decision. Very appreciative.

eric k.  |  First Impressions 
Clasificación:
5.0

They only thing I was confused about was, I thought the first month was free. I had to pay for the first month when I went to sign the the paperwork. So I paid for a reservation and then the 1st month.

Sheena S.  |  First Impressions 
Clasificación:
5.0

Very pleased. First time ever renting a storage unit. Quite a selection to choose from. I will be using other services U-Haul provides.

deb r.  |  First Impressions 
Clasificación:
5.0

Everything was explained thoroughly and the owner was very helpful in making sure that I had everything I needed.

CHRISTOPHER C.  |  First Impressions 
No se han enviado comentarios para esta ubicación.

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