Comentarios de los clientes para U-Haul Moving & Storage of Battle Creek

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de U-Haul Moving & Storage of Battle Creek

Clasificación general:

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Mary f. | Overall Experience |
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El cliente no dejó un comentario.

Rodney B.
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El cliente no dejó un comentario.

Benjamin B.
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The truck was ready when we got there and the whole process was super easy. Pulled the truck in line when we returned and walked away after giving them the keys. Super easy process.

Barbara B.
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El cliente no dejó un comentario.

Timothy B.
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El cliente no dejó un comentario.

Barbara B.
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El cliente no dejó un comentario.

Kelleymarie L.
Clasificación:

Make sure the passengers side mirror is positioned correctly.

SCOTT ALLEN A. | First Impressions |
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Both associates that helped me with renting a truck and securing my storage unit were friendly and helpful. Even the two phone calls I had to make were handled quickly and friendly.

Aaron O.
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The manager wasn't wearing a mask during the drop-off which was really surprising given the pandemic and the surges throughout the country. This was disappointing to know U-Haul wasn't taking this seriously. Also, I commented on how the battery died on the U-Haul I rented but never heard anything back on this.

Bob W.
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Man there was very friendly and helpful

Brandy J.
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El cliente no dejó un comentario.

Heather B.
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Let people know when making an online reservation that there is a deposit if paying with a debt card!!! Not the locations fault, but all.of my funds are currently on hold because of this (was told it would be 46 dollars when checking out. Was charged 100) was told my refund would be processed when my truck.was returned but it still has not been processed into my account

James P.
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El cliente no dejó un comentario.

SHAWN STEVEN D.
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El cliente no dejó un comentario.

Alissar L.
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El cliente no dejó un comentario.

KEVIN LAMONT D.
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El cliente no dejó un comentario.

Linda G.
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El cliente no dejó un comentario.

Joseph T.
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El cliente no dejó un comentario.

Kendall M.
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El cliente no dejó un comentario.

Stuart L.
Clasificación:

Only comment or recommendation that I would make is that I created one of your accounts and reserved the trailer. You previously have my drivers license. I would think I should be able to do it from the app. Just a suggestion. Also on the return visit I don't believe your employee was wearing a mask.

Kathleen B.
Clasificación:

The online checkout instructions are horrible. In order to “share” our location we had to download the uhaul app. Nowhere in the instructions does it clearly state this. We were just told go to uhaul.com/share. Without the app installed first you can't share your location and you can't check out. After 20 minutes on hold we got through and we're given a number to call for website tech support. The number couldn't be dialed! We figured it out eventually.

Jeremy T.
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El cliente no dejó un comentario.

nicole S. | Overall Experience |
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El cliente no dejó un comentario.

Robert S.
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Would have liked to pick up in Albion to save on miles U-Haul did adjust mileage rate which I appreciate Taylor did great job

Douglas W.
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The young man that waited on me couldn't have been nicer and professional. A great experience.

Olivia V. | Overall Experience |
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El cliente no dejó un comentario.

Scotteric B.
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Fast and friendly service!

Charles E.
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Nothing! Completely satisfied with all I communicated with.

Colleen H.
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El cliente no dejó un comentario.

Colleen H. | First Impressions |
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El cliente no dejó un comentario.

Andrew N.
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El cliente no dejó un comentario.

Anthony G.
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El cliente no dejó un comentario.

Andrew C.
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El cliente no dejó un comentario.

Corbinniles A.
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I was told that my final receipt would be emailed to me and I never received it.

Craig H.
Clasificación:

I won't recommend improvements, rather I want to acknowledge the outstanding customer service I received from Jeff, Zac, and Allan over the past month as I used their truck rentals and storage services. They are all professional, courteous, and went above and beyond to provide the best services possible. Thank you.

Charles R.
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El cliente no dejó un comentario.

Patricia L.
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Truck was old. AC didn't work. Shocks were bad. Seats were uncomfortable. Trailer was missing the lock pin. Unsafe. Once car was on trailer the doors couldn't be opened. Had to go through the window to get in and out. Nothing good to say.

Jonathan G.
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El cliente no dejó un comentario.

Betty D.
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El cliente no dejó un comentario.

Robert P.
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El cliente no dejó un comentario.

Suzanne O.
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This location is amazing! Zach was super helpful before the rental, during and after. Nick also helped me and was super sweet. Definitely a return customer!

MARC ALAN W.
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I was told 19.95 day and 19 cents a mile and they lied

randy H.
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n/a. the staff member was great to work with!

Tailah H.
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El cliente no dejó un comentario.

Kurteugene E.
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they were friendly and knowledgeable, great experience

Robert J.
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El cliente no dejó un comentario.

GEOFFREY J.
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El cliente no dejó un comentario.

BENJAMIN SHAE I.
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Talk to Taylor. That dude knows what's up

Matthew S.
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El cliente no dejó un comentario.

Debra W. | Overall Experience |
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El cliente no dejó un comentario.

Terrilynn W.
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El cliente no dejó un comentario.

Debra M.
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El cliente no dejó un comentario.

Mike C.
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Explain what's going on, not walk past vehicle with head down. Empty return line of trucks. They need more help.

Blewett S.
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El cliente no dejó un comentario.

Makayla P.
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El cliente no dejó un comentario.

craig H.
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I have no ways to improve, but do want to comment on what wonderful service I received from Jeff in the morning when I picked up my truck and Zac in the evening when I returned it. They both provided service above expectations. Thank you.

Tina D.
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Every time I rent Im charged more than the quote, without using extra features. I get a quote and stick to the agreement. But when its time to return Im always charged more without legitimate justification. Always.

ANGIE C.
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El cliente no dejó un comentario.

John C.
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Great Service

Lisa R.
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El cliente no dejó un comentario.

Gary M.
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Great help

Tracy W.
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El cliente no dejó un comentario.

JEFFERY S. | Overall Experience |
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El cliente no dejó un comentario.

Spenserdean D.
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El cliente no dejó un comentario.

Shirly S.
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I rent a Uhaul truck last week to move from Michigan to Georgia. My experience with uhaul truck was a little bit frustrating because driving a truck for more than 12hrs with basically no air conditioning it was really frustrating. The air conditioning was not working right sometimes come out a little bit of air and then air conditioning stop working. Also customer service On Michigan ( Battle Creek center ) was not great either.

Kathryn D. | Overall Experience |
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El cliente no dejó un comentario.

Wyatt W. | Overall Experience |
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Over priced and water got in the unit I will never suggest anyone come to uhaul for their storage needs

Christopher R.
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El cliente no dejó un comentario.

Vanessa B.
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There need to be more workers. There were only two, and one of them was not normally at the front desk, so she had to always take the other worker (the GM) away from his own customers to help her. It took far too long to wait in line to retrieve my rental. Also, the purchase of tape that I made online did not transfer to the new pickup location that U-Haul made me switch to. Additionally, the truck had goldfish crackers everywhere and was clearly not cleaned, which is unacceptable at any time, but especially during this pandemic. We were also told that the gas tank was half full, but when we got to it, it was only a quarter of the way full, but we were still expected to return it at least half full. I would not go to this location again.

DAVID WILLIAM G.
Clasificación:

El cliente no dejó un comentario.

Erin L.
Clasificación:

I was very disappointed when I returned my rental. The sign outside said to wait there at the van and someone would come to complete my return. After standing and waiting for over 10 minutes I decided to go inside. Once there, there were about 8 people waiting in line. There were two people at the counter assisting customers. When I got to the counter, the one gal who assisted me said she was "housekeeping" but she wanted to help out because there were so many people. (I commend her for jumping right in there-wish I knew her name because she would be an asset to the counter personnel) The other clerk was Zachary Jones. He asked how he could help us, (the other girl didn't know how to do a return) then I gave him the key and he got up and walked out the front door not even saying a word. He was gone for approximately 15 minutes. No where in site. When he finally did come back he asked how he could help and I said "I'm returning the van" he said "Did you return it?" That upset me. Then a few moments later he said, "Oh I already completed the return" and told me have a good day. I said to him, that's it? Do I get a receipt? he printed the receipt and tossed it across the desk to me. He was very busy but there should have been at least 2 additional clerks there. He was very unprofessional.. I was not happy.

"Al" Stuart L.
Clasificación:

Better instructions for after hours drop off would be helpful. Also better instructions on disconnecting trailer for drop off. Staff was excellent

Phillajean N.
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Everything went quickly and smoothly , from the initial phone call to picking up the U haul to returning it. Much better than our last experience in Grand Rapids

Jonathan G.
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El cliente no dejó un comentario.

ANNKATHLEEN G.
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El cliente no dejó un comentario.

Peggy V.
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El cliente no dejó un comentario.

David O.
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El cliente no dejó un comentario.

Gordon R.
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Everything was great, guy at picknup very professional, truck was awesome to drive Highly recommended uhaul

Michael E.
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El cliente no dejó un comentario.

Kimberly C.
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El cliente no dejó un comentario.

John M.
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Like all business's right now,they were short on help. Otherwise,no complaints.

Ronald D.
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Promote the young man who helped me to a trainer

Lucas P.
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My best Uhaul experience so far, thank you!

Mark D.
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Highly recommended. Professional and friendly staff

Deboraann B.
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El cliente no dejó un comentario.

Daniel S.
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El cliente no dejó un comentario.

Debi O.
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El cliente no dejó un comentario.

Robert S.
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Work on a refund for one way customers Had truck for 7 hours and 182 miles

raymond J.
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El cliente no dejó un comentario.

Michael W.
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El cliente no dejó un comentario.

David N.
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El cliente no dejó un comentario.

Johnny D.
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El cliente no dejó un comentario.

Garth H.
Clasificación:

Great customer service and convenient location.

Jeffrey W.
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El cliente no dejó un comentario.

Gerald H.
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Keep doing what you are doing. Professional and courtesy staff members and the van I rented was clean and well kept. I would and will come back again to this store to rent a van or truck for the next move.

Zoe R.
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I had a great experience, I found no room for improvement!!

James F.
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The cab of the truck smelled horrible. I had to try to use febreeze in it before I made the trip and it didn't work

Lauri W.
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El cliente no dejó un comentario.

Robert R. | Overall Experience |
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Thanks.

Robert R.
Clasificación:

Good job by all involved at U-Haul.

Thomas N.
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El cliente no dejó un comentario.

Jamie G.
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El cliente no dejó un comentario.

David Z.
Clasificación:

Keep doing what you are doing!

Suzan T.
Clasificación:

Zac is Amazing He worked as hard as I would to get me the best price and to make my rental a perfect experience. It was like having a friend handle all the details. I didn't get a chance to thank him. When I returned the truck, the person who was working was also fantastic. Great selection, Amazing customer service. I wouldn't go anywhere else!!!

Jennifer K.
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El cliente no dejó un comentario.

Ryan N.
Clasificación:

El cliente no dejó un comentario.

Brian B.
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El cliente no dejó un comentario.

Ronald R.
Clasificación:

Was charged for insurance I did not request..

Harold N. | First Impressions |
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Very well-designed and clean. Available carts were invaluable. Nicest storage facility I have dealt with.

Randy E.
Clasificación:

Have more than 1 person working with customers.

Dylanjames P.
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El cliente no dejó un comentario.

Maria M. | Overall Experience |
Clasificación:

This is a very well maintained facility with courteous and friendly staff. The only thing that would give me pause to use this facility again is the fact that a local number is listed, but I was never able to actually reach local staff directly because everything is routed through corporate which was very frustrating.

Danielle M. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Carla W. | First Impressions |
Clasificación:

Thank you!!

JOHN N. | Overall Experience |
Clasificación:

The Manager is very disrespectful. And had a unfortunate Family issue . But used it to poor communication skills . I personally was in the store with one other employee of hers the lady asked should I answer that she said No let call center pick it up . Talk to several people from corporate office like a Mr John Gilmore. Yet have heard from him as well . My mother had handicapped items that she needed coming home 4/11/20 . We paid as what was requested but Manager put a lock on the door . She also failed to give me a copy of agreement. So we go back Sat morning to see what happen and She said you was supposed have everything out by 8 last night . I apologize and ask is there anyway I can get my mother's items she had no problem saying No bluntly . A Lady from customer service spoke to my mother and said she called the manager and she refused to even after her request . And was shocked that such CoWorker would represent the uhaul company . So beware of this place because Corp tells you that the Manager of location makes final decisions on to make changes . So if you want to see uhaul corporate greed from G.M. her name Is Frasica Riley . It really makes me wonder on how many other people she has done this too . Looking forward to Channel 3 News getting ahold of me as well . I know for a fact they contacted me quicker then she did .

Laura S. | Overall Experience |
Clasificación:

Very impressed with the convenience of the indoor units. Unloading and loading was much easier than I expected. Climate controlled in MI is the only way to go! The staff was professional and helpful.

Joshua D. | First Impressions |
Clasificación:

Clean operation all the way around. Knowlodganle staff day or night. This team of friendly, helpful and compassionate professionals at the Uhaul on Beckly sets the standard very high for any others.

No se han enviado comentarios para esta ubicación.

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