Customer Reviews for U-Haul Moving & Storage of Battle Creek

649 comentarios

5740 Beckley Rd   Battle Creek, MI 49015
(Old Toys-R-Us Building)

(269) 924-0893

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(269) 924-0893

5740 Beckley Rd
Battle Creek, MI 49015
(Old Toys-R-Us Building)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
1.0

Absolutely not totally impressed as I’ve been finding mouse/rat feces in my belongings and have had to throw things away I do not have pictures didn’t know they would be needed not sure when the rodents became an issue there but my things were in a unit that was also climate controlled I still have more to go through so I will be taking pictures from this point forward overall I’m not happy about having to their things away

Monica C.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Andy G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Kyle L. 
Clasificación:
5.0

El cliente no dejó un comentario.

David G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel B. 
Clasificación:
5.0

The staff at the Battle Creek Buckley Road facility was amazing and super polite

Dan B.  |  Overall Experience 
Clasificación:
5.0

Great service

Andrew L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Karen K.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Matt V. 
Clasificación:
5.0

worked out great. Thanks

Michael G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lindsey H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Carolyn B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gregory P. 
Clasificación:
5.0

El cliente no dejó un comentario.

GERROD LEE J.  |  Overall Experience 
Clasificación:
5.0

Very friendly and helpful

ROBERT ALLAN D. 
Clasificación:
1.0

They did not have a size U-Haul truck I requested. The day before moving, they sent me an email telling me I had to drive all the way to Kalamazoo to pick up a truck. When I finally arrange to have a truck larger than the one I requested at this location, they had nobody qualified to hook up the auto transport trailer.

Keith T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kimberly H. 
Clasificación:
5.0

This is one of the largest locations I have been to.

Wendi A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel C. 
Clasificación:
2.0

I wasn't happy at all…I wasn't shown around or even shown how to get into my unit… and when I went to get the supplies I bought I wasn't even shown where they were she just sat there and was zero help. I was not happy when I left trying to figure everything out on my own.

Brittany F.  |  First Impressions 
Clasificación:
5.0

The staff at this location is very courteous and professional.

Christopher S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ronald A. 
Clasificación:
5.0

Nada

Karen W. 
Clasificación:
4.0

El cliente no dejó un comentario.

JENNIFER B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark H.  |  Overall Experience 
Clasificación:
5.0

Very helpful!! Appreciate it!

Joseph K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Anthony Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

doug k.  |  Overall Experience 
Clasificación:
5.0

The staff was very nice and polite

Michelle J.  |  First Impressions 
Clasificación:
5.0

I was upgraded to the next larger size because the vehicle I reserved was not returned on time. That is great customer service and we appreciated not being inconvenienced with a delay. Thank you so much.

Christin B. 
Clasificación:
5.0

Did not understand the end arrival. No phone numbers but finally got thru our moving people and they helped me get to right people. Otherwise everything went smooth.

Mary W. 
Clasificación:
5.0

El cliente no dejó un comentario.

ALLAN JAMES W. 
Clasificación:
5.0

7am store opened, I was second in line. Guy was thorough and knowledgeable. Fast friendly service and had me on my way by 7:15am.

TIMOTHY JAMES H. 
Clasificación:
4.0

Knowledge staff, point-of-sale equipment made checkout take way too long.

Austin P. 
Clasificación:
4.0

Please leave follow up notes in a notebook that all employees can look at with the date day, year and person name with as much as possible detail what the problem was or what considerations were given with name of who confirmed it. When the customer comes in it won't be we can not do that and I don't see a note. I had my situation written on back of scrap paper which I recognized and flipped over to show the customer service person I was not making it up. All the staff I encountered was helpful and friendly listened to my request and did my best to make it a smooth move. Because there is so many people working at Beckley that a central note book with promise of the day will be fulfilled when the person returns the to end transaction upon usage finish, there will be no problems.

Yolanda W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Laura P.  |  Overall Experience 
Clasificación:
5.0

Zack works very hard to keep everything in order and help customers

Karla K.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

JANINE MARIE H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael K. 
Clasificación:
5.0

Zack jones and staff did a great job

Timothy P. 
Clasificación:
3.0

Have more smaller trucks 10ft and up to 17ft

Joseph P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Wendy V. 
Clasificación:
5.0

El cliente no dejó un comentario.

David M. 
Clasificación:
5.0

Thank you, Vera 😉

vera p.  |  Overall Experience 
Clasificación:
5.0

The new employees have a great teacher, New bees are always willing to step out of their comfort zone and help. Great staff.

Lorie W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Ronald S. 
Clasificación:
5.0

El cliente no dejó un comentario.

CYNTHIA LESLIE G. 
Clasificación:
5.0

There was only one employee working the whole store. He was taking in returns and running the inside store. He needed help.

Rufus W. 
Clasificación:
4.0

The only problem I had was that as soon as you left the building with a cart the slope outside made it difficult to stop the cart, and subsequently have stuff fall off the cart, luckily nothing broke.

Rebecca S.  |  Overall Experience 
Clasificación:
5.0

Great facility, VERY clean and staff was very helpful. Easy access and secure

KATHERINE VALENTINE L.  |  Overall Experience 
Clasificación:
4.0

I reserved a storage unit too. however the size unit wasn't available but I got 2 small units equal in size to the one I reserved. I could not get confirmation on getting the original rate for the 2 small units. I hope they can confirm the original size rate being it was already reserved. Thanks !

Omar P. 
Clasificación:
3.0

El cliente no dejó un comentario.

Paul G. 
Clasificación:
2.0

The rental clerk was not knowledgeable about your service. Also, my AARP discount should have been applied at the end of our rental, not at the beginning. Finally, your computer instructed me to drop off the truck in Kalamazoo. Why is this when we rented your equipment in Battle Creek?

WILLIAM MATHEW S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jeri L. 
Clasificación:
3.0

El cliente no dejó un comentario.

TIMOTHY HAROLD S. 
Clasificación:
4.0

It was very busy when I went to return the vehicle. When I arrived, the only person working was outside helping someone hook up a trailer - which seemed to take a long time. In the meantime, there were two people inside waiting to be served inside ahead of me - one looking for a quote and one looking to rent a storage unit. It would have been helpful to have a second person to help out. However, probably due to covid, it is difficult to find people to work.

SUSAN JANE A. 
Clasificación:
1.0

I rented a 10' truck and the gas was NOT on full when I got into the truck but I was charged to “top off” the tank while only using 1/16th of a tank. The cleaning spray was sprayed but never wiped so the steering wheel and dash was slippery and spotted with cleaner.

Kaitlin A. 
Clasificación:
3.0

El cliente no dejó un comentario.

Ron H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephanie M. 
Clasificación:
5.0

Amazing, especially Zac. Thank you so very much

Capres S.  |  Overall Experience 
Clasificación:
5.0

Had a great experience, will be using them for all our moving needs

Dawn J. 
Clasificación:
5.0

So impressed with your facility. We'll be using it again in May when our son, who is a college student, returns home for the summer. Clean, safe and very secure. Employees were always pleasant and helpful. Thank you!!!

Dannell R.  |  Overall Experience 
Clasificación:
5.0

You did great.

JOYCE C. 
Clasificación:
1.0

the guy that check me out was holding a personal conversation with his girlfriend that worked there. She said give me a kiss and they kissed. She explained a situation upset about the manager saying something before her shift. when i got in the van it was disinfectant wipe in the front seat. The van was returned i was charged a $7 for gas. I asked for a manager and the man said that he had not seen him in four hours. When I return the van it was on full but it was a little bit above the f but it was still full.

Brittney D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Justin N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Timothy W. 
Clasificación:
5.0

everything was great

Bradley H. 
Clasificación:
5.0

El cliente no dejó un comentario.

STEPHEN JOHN S. 
Clasificación:
4.0

Make sure truck is clean and working oroperly

Katherine K. 
Clasificación:
5.0

Very nice facility. Would use again and would recommend.

TOM M.  |  Overall Experience 
Clasificación:
5.0

Everything went smoothly.

Thomas M. 
Clasificación:
2.0

El cliente no dejó un comentario.

Andre G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Kenneth C. 
Clasificación:
5.0

El cliente no dejó un comentario.

william F. 
Clasificación:
5.0

This location was fine. The experience overall was less than stellar. A text before rental day stating my equipment was in high demand - then nothing. Finally called and a much bigger truck was found at a different location. And the kicker - because this location was farther than the original- I ended up being charged for a mileage overage. Maybe the miles were calculated as the crow flies because that truck had no extra trips on its joirney.

David A. 
Clasificación:
1.0

I was never informed that my truck was not available until 4 hours after I arrived to pick it up. They then made me drive an hour to pick up a new truck that costs more than the first one. Worst experience I've ever had with U-Haul.

Matthew H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kimberly C. 
Clasificación:
3.0

El cliente no dejó un comentario.

Connie H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Janet P. 
Clasificación:
3.0

El cliente no dejó un comentario.

NICK L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Cleo J.  |  First Impressions 
Clasificación:
5.0

It was after the tornado beating in June I were very accommodating and helpful for that confusion day.

Yolanda W.  |  Overall Experience 
Clasificación:
5.0

Everybody was very professional. And excellent customer service.

SELENA BETH C. 
Clasificación:
3.0

El cliente no dejó un comentario.

KENT B. 
Clasificación:
3.0

This facility was extremely under staffed only one person was there he did the best he could do and was very helpful he looked very overworked

Michael S.  |  First Impressions 
Clasificación:
5.0

Include padding, dolly,

Michelle B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sally M. 
Clasificación:
3.0

The locations for pick-up and drop-off were not the issue. The problem lies with the Uhaul schedulers. They change your reservation without any notification and it happened to me multiple times.

Eric H. 
Clasificación:
1.0

Very unorganized! They didn't have my 10' reserved truck, so they changed it to a 20' without asking and then when I got there they only had a 26' truck. The 26' truck ran like dirt, so I ended up not being able to use any truck that day! I tried again later in the week by reserving a 15' truck, the rates had gone up for whatever reason, the truck had unmarked damage all about it and the cab at first appeared to be clean, but after my 30min inspecting and disputing, I was driving and realized the windshield had been wiped with a very wet cloth and left a foggy residue that made it dangerous to see. I stopped at the store and had to buy some cleaner just to clean my side of the windshield, the dash had been wiped with the same overly wet rag, but vision of the dash was only affected when the sunlight directly hit it. After all of that headache, I get a text saying the uhaul must be back by 4:30p the same day!!! Nothing I had been made aware of, why would anyone pay well over $100 in rental fees and $40 in gas for 5 hours of use, but I don't like trouble so I reached out through phone, but could not wait the 18mins on hold, so I messaged and never received a response other than the automated hello how are you text! This was a nightmare, on top of having to pack up my dead dad's house in a short 6 hours!! Never again!!

TYLER G. 
Clasificación:
5.0

Zac was helpfull for my pick-up/drop-off. For the drop-off Zac was very busy. He had a 6 day in trainee and and a rush of customers happen. I feel he did a good job taking care of everyone best he could.

Ray R. 
Clasificación:
5.0

Everyone professional and kind five stars to the general manager zac he was helpful, organized, and kind

DAMINGA S. 
Clasificación:
3.0

The Uhaul i reserved was not returned by previous customer so i was unable to get the size i needed. Staff was very helpful and able to get me a smaller Uhaul.

Sharyl C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ronald A. 
Clasificación:
5.0

I was SO happy with this storage unit! Very well climate controlled, well lit, wide hallways, and not a bad price! I paid 125 a month for a huge unit WITH up to $5,000 insurance coverage! I never once worried about my stuff being safe or not. Oh, and the free carts to load your stuff with were amazingly helpful! Thanks so much!

Lacey P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

BRADLEY V.  |  First Impressions 
Clasificación:
5.0

The best experience was with our call center agent, David, since the location we wanted did not have the trailer we wanted - he spent time finding a good location for us. Very helpful! The only complaint was that I had to wait an hour online to get to an agent to ask a simple question about my reservation. ¡Gracias!

Kirk F. 
Clasificación:
5.0

Zac is very kind professional and he was very helpful with everything. I'd highly recommend all of my family and friends to do business with Zac

Jennie M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Andrew G. 
Clasificación:
5.0

Zac was very helpful with the return of the truck. Again, there is nothing that needs improvement.

Susanjane A. 
Clasificación:
5.0

Great service very friendly !!!!

Lana M. 
Clasificación:
2.0

Gave me the wrong trailer then wanted me to drive all the way back to swap it out after already being 6 hours behind schedule because they didn't have the equipment available. Never gave us the moving blankets I ordered and the truck had a bunch of trash

NORA ELIZABETH G. 
Clasificación:
1.0

This was by far one of the worst experiences of customer service I've ever received. The staff was rude and unhelpful and me and my family waited in the rain for 45 minutes for someone to bring us the key to unlock an outside storage. Zac brushed our situation off after I told him the unit was locked.Me and my husband drove around back to the office only to be told no one was available to open the unit. Finally, a severely obese man admitted he didn't want to walk down and so my husband gave him a ride in the truck that we had rented from you. It was the worst, most humiliating and indifferent experience, and all of our furniture was soaked and is probably damaged now. I will be looking for a solution to storing my family's things. I tried to call Uhal 3 times and never got through.

Mary M.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Brandon M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Rickey W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Samuel R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Kyungi L. 
Clasificación:
3.0

El cliente no dejó un comentario.

Larry W. 
Clasificación:
5.0

No dolly and I paid $10 to rent one

Catherine B. 
Clasificación:
5.0

Zac the General Manager is great. Super helpful and very friendly. We always rent from this location.

Paul S. 
Clasificación:
5.0

So Nice!!!!!

DEREK RICHARD M. 
Clasificación:
5.0

I was in and out in around 10 minutes. It was a quick experience and a good one.

Kevin R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Benjamin S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

DENNIS PATRICK D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard Z. 
Clasificación:
3.0

Get new trucks

Dale H. 
Clasificación:
1.0

El cliente no dejó un comentario.

Ryan E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Davina M. 
Clasificación:
5.0

Zac is awesome. Great experience at the facility.

Kim Q.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

walter s.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

reece A. 
Clasificación:
5.0

El cliente no dejó un comentario.

John B. 
Clasificación:
5.0

I was very impressed with this facility. It was very clean, safe and friendly. I Highly recommend this place.

Richard Z.  |  First Impressions 
Clasificación:
5.0

Awesome stuff jack. Heck yea

Joseph N.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

WILLIAM T.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Sidney C. 
Clasificación:
2.0

When we arrived the truck was not there nor a replacement. They did not seem concerned and said we should have dealt directly with them inside of thru corporate. As it happened while they were trying to find a truck at another location one was returned that worked for us.

Andrew C. 
Clasificación:
2.0

There was a hole in the roof of our uhaul. It was raining heavily the day we moved. The back of the truck was filled with water and we had to take it back to get it fixed because they didn't have another truck to rent that day. It set us back hours moving. There was only one customer service person working in the store and it was very slow. Overall a bad experience I didn't expect from uhaul.

Joshua T. 
Clasificación:
4.0

El cliente no dejó un comentario.

Misty F. 
Clasificación:
4.0

Clean trucks on the outside

MICHAEL GAYL C. 
Clasificación:
5.0

El cliente no dejó un comentario.

SHAWN D.  |  First Impressions 
Clasificación:
5.0

Great place.Very organized.

Dennis W. 
Clasificación:
5.0

El cliente no dejó un comentario.

ERNEST TAYLOR F. 
Clasificación:
4.0

El cliente no dejó un comentario.

Samantha C.  |  Overall Experience 
Clasificación:
1.0

I ended up waiting 45+ minutes in line to be handed the keys after completing the scan and go process. The only employee on site was untrained and didn't know what he was doingâ€"he must have called his manager 5 times while he was working with the customer before me for an hour. I only got on the road when I did by going behind the counter and getting the keys myself. When I returned the vehicle (well within business hours), it was clear no one was going to come out to check the truck in so I had to use the online process again.

Brad F. 
Clasificación:
5.0

Very professional The equipment was clean and secure I felt my concerns were definitely answered

Capres S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Julie I.  |  Overall Experience 
Clasificación:
3.0

I had a not so favorable Time making my reservations on line then they couldn’t find my reservation while in store I was ok with that when I found out the team member was new and in training but then today I come to the facility to put items in and my storage unit has a lock on it and is not even available to use I am very upset that this is two wasted days of my unit not able to accessed… this is a not so great experience being i also have two young children with me.

Arica P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Billie Jo B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Andrew Y.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Della S.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Patrice p.  |  Overall Experience 
Clasificación:
5.0

Zac the GM is a great!! Helped me multiple times and super friendly.

Paul S.  |  First Impressions 
Clasificación:
5.0

Wonderful staff and very helpful!

Robbin P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Craig B.  |  Online Move In 
Clasificación:
3.0

El cliente no dejó un comentario.

Della S.  |  First Impressions 
Clasificación:
5.0

Everyone here is very helpful, and a pleasure to work with. I have moved for a family of 5 and we have a lot of stuff. They have made the difference.

Lorie W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Julie I.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Nikki H.  |  Overall Experience 
Clasificación:
5.0

I have never had a issue when working with uhaul. Zach was very nice and understanding

Margratha K.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

colleen r.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Christina V.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Heidi M.  |  First Impressions 
Clasificación:
5.0

The staff was normally very helpful, however sometime weren't able to answer my questions? The biggie is when will they be auctioning off the unpaid units????' I am very interested in taking part in the next auction.

Thomas M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Forrest F.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Barbara B.  |  Overall Experience 
Clasificación:
3.0

A lot of stink bugs from outside unit Zac always extremely helpful above and beyond

chastity s.  |  Overall Experience 
Clasificación:
5.0

Customer service was amazing. Clean, organized, and checking was quick! Thank you so much!

Kennetha S.  |  First Impressions 
Clasificación:
5.0

Clean. Felt safe on every access. Courteous, helpful staff.

Catherine H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Mary f.  |  Overall Experience 
Clasificación:
5.0

Both associates that helped me with renting a truck and securing my storage unit were friendly and helpful. Even the two phone calls I had to make were handled quickly and friendly.

SCOTT ALLEN A.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

nicole S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Olivia V.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Colleen H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Debra W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

JEFFERY S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Kathryn D.  |  Overall Experience 
Clasificación:
1.0

Over priced and water got in the unit I will never suggest anyone come to uhaul for their storage needs

Wyatt W.  |  Overall Experience 
Clasificación:
5.0

Very well-designed and clean. Available carts were invaluable. Nicest storage facility I have dealt with.

Harold N.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Danielle M.  |  First Impressions 
Clasificación:
5.0

Thank you!!

Carla W.  |  First Impressions 
No se han enviado comentarios para esta ubicación.

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  • Ícono de camión de mudanza
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