Customer Reviews for U-Haul Moving & Storage of Battle Creek

1,506 reviews

5740 Beckley Rd   Battle Creek, MI 49015
(Old Toys-R-Us Building, Next to the Harley Davidson Store)

(269) 924-0893

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(269) 924-0893

5740 Beckley Rd
Battle Creek, MI 49015
(Old Toys-R-Us Building, Next to the Harley Davidson Store)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

I used this storage unit for almost 5 years and was located in New York. The entire time I had this unit in Michigan my belongings were kept safe and unharmed. They did a great job working with me over the years, whether it was for a delay of payment or switching payment days. They are wonderful people!! Thank you!!

Keighla Vozzy  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JASMINE RENSHAW 
Rating:
5.0

Customer did not leave a comment.

Zach Coleman 
Rating:
5.0

The store manager was very helpful and very courteous. Me and my husband both liked her.

MICHELLE WILLIAMS  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Amber Hall 
Rating:
5.0

Customer did not leave a comment.

david sutton 
Rating:
4.0

The staff was friendly and got right to it.

Don Kachman 
Rating:
5.0

Customer did not leave a comment.

Diane Bradstreet 
Rating:
5.0

Jasmine went above and beyond to help us, we will be coming back on a regular basis now, thank you!

Diane Bradstreet 
Rating:
5.0

Smooth and easy process. Even though their system was down they made my experience quick and efficient.

Alyssa Alvarez 
Rating:
4.0

Customer did not leave a comment.

Marlena Glass  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David Johnson 
Rating:
5.0

Customer did not leave a comment.

Zachary Moore 
Rating:
5.0

Customer did not leave a comment.

angela swan  |  First Impressions 
Rating:
5.0

Customer service was 2nd to NONE, pleasant, helpfully easy breezy rental.1st. RATE SERVICE WITH A SMILE.

Todd Davis 
Rating:
5.0

The young lady that help me when I picked up the truck was amazing and extremely help!!!

Stephen Carter 
Rating:
5.0

Nothing

Alina Haskins 
Rating:
5.0

The representatives were absolutely awesome! Took very good care of me and went above and beyond to help. Good crew in the Battle Creek/Helmer rd facility.

Timothy Haidl 
Rating:
5.0

All staff are great!!

Phillip Owen 
Rating:
5.0

Customer did not leave a comment.

matthew nichols 
Rating:
5.0

Customer did not leave a comment.

Rob Biron 
Rating:
5.0

Customer did not leave a comment.

Andrea Frenette 
Rating:
5.0

Customer did not leave a comment.

Michael Campbell 
Rating:
5.0

Jasmine was fantastic and I would definitely recommend this location to anyone.

Nathan Ward 
Rating:
5.0

Customer did not leave a comment.

Charity Steiner  |  Overall Experience 
Rating:
5.0

Staff was very friendly and helpful

Richard Simon  |  Overall Experience 
Rating:
5.0

I'm just satisfied of the service

oscar zamora  |  Overall Experience 
Rating:
5.0

The trailer towed great

steven bizoe 
Rating:
5.0

Customer did not leave a comment.

GUADALUPE SANCHEZ 
Rating:
5.0

Customer did not leave a comment.

TERESA SMITH 
Rating:
5.0

Life savers.

Vickey Campbell 
Rating:
5.0

Customer did not leave a comment.

Kathryn Mckee 
Rating:
5.0

Nothing everything went perfect.

Brian Gelletich 
Rating:
5.0

The Manager was absolutely amazing the whole time I had this unit and the employees were customers of mine and are equally as great! So appreciative!!

McKenzie Schafer  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Chris VOCKE 
Rating:
5.0

Fantastic installation, staff were polite and friendly and the install almost looks like it came from the factory with the hitch. Very pleased with the final result!

Ryan Linscott 
Rating:
4.0

Very capable attendants..

Ronald Davis 
Rating:
5.0

Customer did not leave a comment.

Cathe Green 
Rating:
5.0

Customer did not leave a comment.

david hoag 
Rating:
2.0

Truck ran terrible and almost stalled multiple times engine was hot and truck filthy

Bryan Thomas 
Rating:
5.0

Customer did not leave a comment.

Christina Freds 
Rating:
5.0

Customer did not leave a comment.

Raymond Mcneil 
Rating:
5.0

Customer did not leave a comment.

Loretta Hinton 
Rating:
5.0

Customer did not leave a comment.

robert kissinger  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jan Haskins 
Rating:
5.0

Customer did not leave a comment.

Kevin Lueders 
Rating:
2.0

Move out procedures are very unclear, your app is not very user friendly, and I was charged for an additional month even after my items were already moved out. I was told I would get a refund and that refund has yet to show up on my account nearly 3 days later.

Davina Metzger  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Gregory Mcmillon  |  Overall Experience 
Rating:
5.0

Great service. Friendly and knowledgeable. Quick reservation, pick-up, and drop-off. Very convenient. Great job!

doug butler 
Rating:
3.0

Customer did not leave a comment.

leeundra atchison  |  First Impressions 
Rating:
3.0

Wait time at the front desk. Waited 25 mins before being helped.

Aaron Enos 
Rating:
5.0

Jasmine is fantastic - great customer service and support!

JOEL PHILLIPS SLEPER 
Rating:
5.0

Customer did not leave a comment.

kiyona harris 
Rating:
5.0

Excellent service. Very professional and friendly.

Robert Spencer 
Rating:
5.0

Make sure known flaws are marked.

Natasha Brande 
Rating:
5.0

Customer did not leave a comment.

greg muliett 
Rating:
1.0

Nothing was explain correctly. The young lady that rent it us the truck and we also got a storage man did not explain to my husband that all he needed was his credit card to put a deposit down on it for the truck then we had to deliver the truck to Marshall only to find out they wouldn’t give us our deposit back because they don’t take cash. It was just a big mess. The whole thing was just ridiculous, I spent my whole day driving to a whole Nother city just to drop the car off only to have to turn around and bring it back to Battle Creek. It was just ridiculous. I’m hoping that maybe that somebody can offer me some kind of compensation like we did rent storage space, so maybe they can compensate us for a month free of storage because we spent most of our day, ripping and running around and from one location together to get our deposit back , if you need to call me my number is 269-245-6085. Customer service was horrible.

MICHELLE WILLIAMS 
Rating:
4.0

Have the building not interfere with smart phone transmission

Humberto Covarrubias 
Rating:
5.0

Not a thing! It was great service all at both locations!!

Susan Cole 
Rating:
5.0

Customer did not leave a comment.

Scott campbell 
Rating:
5.0

The U-Haul representative was extremely professional, competent, hard-working, and friendly.

Nicholas Burwell 
Rating:
5.0

Customer did not leave a comment.

Tyler Hagist 
Rating:
5.0

Customer did not leave a comment.

Mackenzie Kussro 
Rating:
5.0

Working with Jasmine was great! She was very helpful and kind. I would definitely rent from this location again.

Gretchen O'Dell 
Rating:
5.0

The staff were amazing and I had a great welcoming and helpful experience with all of them the manager knows her job in and out she is a great person/employee thank you Battle Creek U-Haul located on Beckley Road…

pamela miller  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Leanna Blain  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Eric Roop 
Rating:
5.0

Van rear tires were bald

WESLEY TENEAL CHURCH 
Rating:
3.0

Trailer was filthy and full of salt/ dirt. I had to wash my hands after touching it. I was happy to get a trailer on that day, and the staff was excellent, but maybe u hail should rinse off the trailers.

john reading 
Rating:
5.0

Jasmine is the BEST STORE OWNER VERY HELPFUL AND UNDERSTANDS . She does her job above and beyond expectations!!

Shamara Barton  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Glenn Miller 
Rating:
3.0

Very poor communication

Kenzi Shueler 
Rating:
5.0

A great place for renting U-Haul equipment. The owner is fantastic and has selected and trained staff to be just as knowledgeable, professional and friendly as she is. Highly recommend!

Anthony Dehn 
Rating:
5.0

Customer did not leave a comment.

Dustin Olmstead 
Rating:
5.0

On moving day I received a phone call telling me I had to drop the truck off at a different location ... a much farther location then my original reservation. Why was I not told about this when I received my 1st customer service call changing my pic-up location? This location was just over 40 miles round trip away from my original requested drop off location. And yes, I received an additional day. Moving is hard enough but without any warning of the additional time gas and added cost associated with finding someone to care for my handicaped Husband in a new area, I was very unhappy about this location debacle.

leasa allen 
Rating:
2.0

See my above comment about dealing with this terrible company!!!

Bradly Sears 
Rating:
5.0

Customer did not leave a comment.

Jim Todd 
Rating:
3.0

The truck lost engine power while driving on the highway I thought it had stalled out a few times.

Angela Howard 
Rating:
5.0

Customer did not leave a comment.

Dae'Jah Walker 
Rating:
5.0

Customer did not leave a comment.

Dana Richards 
Rating:
5.0

Customer did not leave a comment.

alex nicolich 
Rating:
5.0

Customer did not leave a comment.

Tony Jackson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

lauren vocke 
Rating:
5.0

Jasmin was awesome!

Dana Richards 
Rating:
4.0

Customer did not leave a comment.

Sarah Wiseman-Ford 
Rating:
5.0

Customer did not leave a comment.

Clemente Ortiz Sosa  |  Overall Experience 
Rating:
5.0

Jasmine is an excellent Manager and has the best customer service. It was an easy transition because of her help. Thank you for your time

Melinda Littlefield  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JASMINE RENSHAW 
Rating:
4.0

Customer did not leave a comment.

Don Smith 
Rating:
1.0

Customer did not leave a comment.

Quorsean Mattox 
Rating:
5.0

Customer did not leave a comment.

dana williams 
Rating:
5.0

Customer did not leave a comment.

Linda Yettaw  |  Overall Experience 
Rating:
5.0

Thankful to have the advantage to use the storage space that was convenient and accessible

pamela miller  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

vanessa parsley 
Rating:
5.0

Customer did not leave a comment.

Star Southern 
Rating:
5.0

I liked the opportunity to.have spot to leave furniture, household items and boxes for others to use and take advantage of.

Patrick Capouch  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Erin Bowers 
Rating:
5.0

Jasmine is a rockstar. Very helpful and knowledgeable. She explained everything about the rental and I had no problems.

Roger Wenk 
Rating:
4.0

Continue with good customer service skills.

Eva Huddleson 
Rating:
5.0

Customer did not leave a comment.

Brian Hart 
Rating:
5.0

Tyler was awesome. He hooked the trailer up and realized the wires weren't right said nope Im getting you a different trailer. Appreciate good customer service!!!

Nathan Cole 
Rating:
5.0

Customer did not leave a comment.

william vandegriff 
Rating:
5.0

Customer did not leave a comment.

LEONARD CARL MATTHEWS 
Rating:
5.0

I think that a staff should be present to help with the initial inspection of the vehicle versus the online app check in.

Jacqueline James 
Rating:
5.0

Jasmine, who was working at the desk, was incredibly helpful and really cared about the rental experience. I appreciate the support and it made my experience go quite smoothly. Truck was great and the check in process was quick and easy

Roger Wenk 
Rating:
4.0

Customer did not leave a comment.

Albert Kujda 
Rating:
5.0

Customer did not leave a comment.

donna makarewicz 
Rating:
5.0

Customer did not leave a comment.

JAMES Klein 
Rating:
5.0

Customer did not leave a comment.

Mohamud Nuur 
Rating:
5.0

Customer did not leave a comment.

PAUL LAWRENCE PARKER 
Rating:
5.0

I was Completely Satisfied. Keep up the good work.

eddie hudson 
Rating:
4.0

The actual amount of fuel remaining was different from what was written on the rental documents. You will need to confirm this when renting.

Yoshinobu Tsukagoshi 
Rating:
5.0

Customer did not leave a comment.

Robert Daggett 
Rating:
5.0

Customer did not leave a comment.

Trae Walsh  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Roger Wenk 
Rating:
5.0

Not much needed improvement, it was quick and easy.

Johnny Johnson 
Rating:
4.0

Customer did not leave a comment.

Eric Morse 
Rating:
5.0

Our experience was so good, can’t think of any needed improvements. Thank you!

Robert Smith 
Rating:
1.0

I rented this truck for 24 hours and was charged almost $100. My car was stolen, which is why I had to rent the uhaul. I didn't have time to stop to fill up the gas tank because my ride was waiting to pick me up. The gas gage barely moved so I figured it would cost me at most an extra $10 for fuel at uhaul's price of $5.25. When they email me the receipt it showed I was charged for 6 gallons. I only drove 56 miles so by their math, this brand new pickup truck only gets 9 miles per gallon. I also kept track of my mileage and only drove 48 miles. So they lied about the mileage and charge .69 cents per mile. This advertised $20 per day rental cost me almost $100. It is hard enough trying to save up for vehicle. I'm tired of companies taking advantage of people like this. I'm actually being pretty nice in my comment compared to how upset I am. I will never use uhaul for anything again. I have a friend who thought I was getting a good rate so she was planning on renting a truck and trailer for a large project she has coming up. When I tell her how I was treated, I guarantee she won't be using uhaul. I plan on making others aware of these shady practices as well.

Sonja Patrick 
Rating:
5.0

Hustle and accuracy

Steven Frisbie 
Rating:
5.0

Very satisfied!

Tricia Willis 
Rating:
5.0

Customer did not leave a comment.

Rosalind Bates  |  Online Move In 
Rating:
5.0

Gray customer service at the front desk

LAWRENCE MARTIN FEGERT 
Rating:
4.0

Good service and facility

Harrison Lemon  |  Overall Experience 
Rating:
3.0

I would love to comment the who’s what’s and when’s but last time I reached out for being treated poorly and harassed by a employee whom ever in higher up told her I complained so I was harassed again i called again on a complaint after I was contacted by this employee and said I was not comfortable that they said who’s name etc then they told her for the second time and agian I was harassed I have saved the messages left not sure which way I am going to go with it this is a violation of privacy law. Before this particular situation I only have complaints I couldn’t use storage 24hours a day and when my storage unit somehow got infested with stink bugs nobody helped make it right of provided any solutions they just ignored it. I have. been a life long customer I’ll refer people but tell them to be aware of this employee and the issues it caused myself. Thank you this has altered me from using U-Haul for moving needs

Arica Parker  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ApexFlame LLC  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Trae Walsh  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kipp Podlewski  |  Overall Experience 
Rating:
5.0

Jasmine and the other employees were FANTASTIC! I really loved that Jasmine called to confirm with me that I was done. I didn’t really have as much experience with the others as I did with Jasmine.

brittany kinnison  |  Overall Experience 
Rating:
5.0

Jasmine and the staff of this facility exceeded my expectations and were helpful to me and went above and beyond.

MARK LOSER  |  Overall Experience 
Rating:
5.0

They were very helpful with me selecting what size unit I need it. And how to drop off the vehicle I rented.

Pamela Nova  |  First Impressions 
Rating:
5.0

Jasmine and the staff of this facility exceeded my expectations in all aspects of our storage needs very friendly and helpful

MARK LOSER  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kehauna Kizzie  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

tylyn schlotterback  |  Overall Experience 
Rating:
5.0

Yes, it is pricey, but the customer service and conveniences are worth it!!

Ericka Browne  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rosie Collins  |  First Impressions 
Rating:
5.0

I would only choose this location. I love the helpfulness the staff r.

Dorothy Lane  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Patrick Capouch  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

kyle rose  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

KALIEB HASLAG  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Emma Suarez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LORI ANN VANRYSWYK  |  First Impressions 
Rating:
5.0

Definitely satisfied!! Thank you!!😃

SHEILA DAVIS  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

martha bennett  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Regina McKnight  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Banicia Rogers  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nadia Cruz  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brenda Windischman  |  Overall Experience 
Rating:
4.0

The storage unit was well kept and secure. The office often times would not answer their calls and I would often get the answering service.

Jennifer Bolt  |  Overall Experience 
Rating:
5.0

Floor of unit needed a sweep otherwise all was good and workers were helpful and friendly.

Ruth Christophel  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

MELINDA EBERHART  |  First Impressions 
Rating:
2.0

I've had nothing but troubles with booking and payments and being charged double on an equipment rental hold. This experience moving has been a nightmare and U-Haul didn't make it better

Joshua Morgan  |  First Impressions 
Rating:
5.0

Very clean and climate controlled units were always at a comfortable level. We felt our belongings were safe.

Mark Hopper  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tenasha Escamilla  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

Robert Sherriff  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

JAMES MAHONEY  |  First Impressions 
Rating:
5.0

I really appreciate the care and understanding I received from the staff. They helped me with my needs and were very knowledgeable about the facility. Place is very clean and secure. I will not have to worry about my stuff getting moldy or wet.

Emma Suarez  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tony Jackson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Meghan Rupe  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jamie Martin  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

TRACY LYNN CVETNICH-HUFF  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mark Growe  |  Overall Experience 
Rating:
5.0

Price for the 10 by 10 was good, facilities were secure and staff was very helpful.

Brett Bardo  |  Overall Experience 
Rating:
5.0

Friendly staff

Samuel Hammel  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Carolyn Laxton  |  First Impressions 
Rating:
4.0

wish bigger ones available

Christine Grant  |  First Impressions 
Rating:
5.0

Jasmine was very friendly and helpful. Give her a raise.

Ajena Dent  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Regina McKnight  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

mercedes martin  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

trarael ross  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mark Growe  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kathy Scheper  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Melissa Kuneli  |  Overall Experience 
Rating:
4.0

More lights in the storage unit would be nice because I’m depending on a hall light that goes off a lot when I was organizing my unit. I needed clear exit storage instructions for what I do with the key card etc etc. it isn’t clear but I swore I seen something that showed ending the storage but I can’t find it and it shouldn’t be that hard to find.

Willica Brown  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TRACY LYNN CVETNICH-HUFF  |  First Impressions 
Rating:
5.0

If I need to utilize a storage facility in the future, this will be my choice. Great experience over the last year and a half. I had no issues whatsoever.

Traci Olier  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christian Arnaut  |  Overall Experience 
Rating:
5.0

Needed an affordable emergency storage. It far exceeded our needs. Thank you

Carol Forro  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tiffiany Pontek  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Ty Hutchins  |  First Impressions 
Rating:
5.0

We used Uhaul storage for a year and 3 months . The building was very clean , the hours were great , and the staff was very friendly and helpful . I can’t say enough about Uhaul in Battle Creek. We had absolutely no problem with anything . They were super helpful with recommendations on boxes , tape, tv boxes . You name it they have it and are happy to help you. We will definitely use them again as the need arises !

Gladys Jaques  |  Overall Experience 
Rating:
5.0

Both employees working the first and second day were very friendly, and helpful. Provided clear and understandable directions and always steered us in the correct path. Thank you Uhaul.

kyle rose  |  First Impressions 
Rating:
5.0

Thank you! Great service and good storage solutions

Konspantinos Anastassiadis  |  First Impressions 
Rating:
5.0

So glad I found this storage facility. I was highly concerned about needing to store almost an entire household, including items that could not freeze or be in high temperatures. The facility was clean, secure, and had convenient parking for loading/unloading. The units having individual alarms is what I appreciated the most.

Christina VanNatta  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Maranda Mason  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Melinda Eberhart  |  Overall Experience 
Rating:
5.0

I had some difficulty with the alarm but the girls at the desk were patient and took the time to show me how to use the system. I also had to switch to a bigger storage and they quickly helped me switch and also helped me take advantage of the one month free with a truck rental which was great.

Bradee Wheeler  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Demetra LaFayette  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Erick Stewart  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Starr Older  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Samuel Hammel  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

brittany kinnison  |  First Impressions 
Rating:
4.0

Thanks for letting me use your storage unit and trucks. It helped move my stuff from my moms house into mine at my leisure.

Ted Chase II  |  Overall Experience 
Rating:
3.0

The map guide should be easier to figure out, my mom and I got lost trying to find my unit for 8 minutes. Also the bathrooms smelled horrific which then made the storage unit smell terrible.

Dylan Knight  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Keyona Tatum  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Famous Harrell  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Erin Scholl  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kristi Debban  |  Overall Experience 
Rating:
5.0

They helped me out without thinking twice u need people like this during tough times 😃😃

Dominique Williams  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kelley Shulters  |  First Impressions 
Rating:
5.0

The whole u haul experience was great. From first online reservation to drop off of truck. Unfortunately where I was moving from had no trucks, so I had to settle for smaller truck. No one's fault, just ended up costing time and so much extra money. Had to get a trailer to complete move out. Had to travel to pick that up too. Extra insurance and lowered has mileage. My experience with the move helpers was so horrible, unprofessional and skam feelinging. Touch to write about. Jasmine was my check in person she was amazing, and so sweet and understanding. She even commented about my terrible experience with movers on her report to U-Haul. Today Rachel worked with me to get 2nd rental unit and was just as sweet and awesome. Very professional as well. I am a disabled retired senior citizen. I unfortunately was still so over exhausted from yesterday's ordeal with movers and not tested and had to help unload rest of truck items today, I was loading a dolly and fell. I have a physical disability and I really should not be lifting or anything but my son in law and I were all we had this morning and he has physical limitations too. I'm in pain from today's fall at your location. But I'm really terribly upset more about the movers U-Haul found for me. It was such a horrible time and unsafe and premeditated scam on the moving guys part. I am submitting a full report to that company and requesting/ demanding a refund. Even U-Haul person at your facility suggested I ask for refund. Please do not allow those particular movers to do this to anyone again. But your team at the actual facility were great. Thank you

Mary Anderson  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Kristie Knowles  |  First Impressions 
Rating:
5.0

Gracious Por todos!

Kristi Debban  |  First Impressions 
Rating:
5.0

Returning back in was very fast. After understanding we had two rentals things went awesome. Was very kind. Had some problems with internet signing up for a storage unit. We marked one size but the storage place showed a different size. After all we was able to change in which was great.

Carolyn Mathews  |  Online Move In 
Rating:
5.0

Love this facility. Staff is kind, accommodating, and always a pleasure to work with.

SUZANNE MARIE Bates  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sam Dicicco  |  Overall Experience 
Rating:
5.0

The facility was clean and well laid out.

Bud Smith  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

philip weems  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Rahman McCombs  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Roberta Sours  |  Overall Experience 
Rating:
5.0

I highly recommend this storage facility. Fantastic staff, safe clean environment, and a great experience.

Kimberley Mudge  |  Overall Experience 
Rating:
5.0

Love the staff

Tonya Crockett  |  Overall Experience 
Rating:
5.0

Storage experience has been great so far. The trailer that I rented for moving was not installed properly and fell off hitch ball while driving.

michael reed  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Bilal Laurencin  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Kenneth Barnes  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Carla Williams  |  Overall Experience 
Rating:
5.0

Storage at this location was the best U-haul experience I have ever had. Zac Jones the general manager went above and beyond to help us with a complicated return and storage reservation. We moved across several states and ran into several difficulties at our previous U-haul location. I cannot say enough good things about my experience. Thank you!

Christopher Tadych  |  Online Move In 
Rating:
5.0

I rate them excellent they do a good nice job with complete showmanship ok

Diane Stokes  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael Snyder  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DYLAN MICHAEL BIRD  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael Snyder  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

hayden witte  |  Overall Experience 
Rating:
5.0

Zac and Dayna are the best! Always courteous, helpful, knowledgeable, and all around great human beings who are a true credit to U-Haul

Eddy Jenks  |  Overall Experience 
Rating:
5.0

Zac and Dayna are always awesome and super helpful

Eddy Jenks  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

Reece Adkins  |  Overall Experience 
Rating:
2.0

End of area where unit was, was unlit. There were lights, but they didn't work. Moisture was also an issue with my unit. Mold started to develop on my couch and love seat, along with several other items due to the wet season that they were in storage.

CHRISTOPHERLEE MORSE  |  Overall Experience 
Rating:
5.0

Friendly, helpful personnel. Clean facility with easy access. Indoor drive ins for days with inclement weather are great. Restrooms available.

Kathy Walker  |  Online Move In 
Rating:
5.0

Everyone at Uhaul was very patient, friendly, and most importantly helpful & able to direct me the most affordable & convenient way possible. Thanks Uhaul

Nicole Root  |  First Impressions 
Rating:
5.0

Great customer service.

Clemente Ortiz Sosa  |  Online Move In 
Rating:
5.0

Lighting in the outdoor storage areas is basically non existent and there are no outlets to plug in light sources to see inside units. Security cameras are in place and locked units keep it secure.

Doug Moubray  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brian McInnis  |  Overall Experience 
Rating:
5.0

The staff was excellent and the facility was very clean!

Teri Lynn Steele  |  First Impressions 
Rating:
5.0

Facility was clean, well lit, easy access. The service was great. Rental process was quick and easy. So was the process of rental termination.

Daniel Stull  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Maurice Loper  |  Overall Experience 
Rating:
1.0

Staff needs to be able to answer questions. If I call when the payment is due and I'm told I have no balance. Why can't I make a payment to keep as a credit. I lost my unit as part of losing my job and Kimberly would not show any concern or answer my questions. I needed 2 more days Instead I lost everything that was salvaged from an apartment fire and then a flood Please have better staff training and sensibility tobe courteous.

SCOTT ALLEN ADAMS  |  Overall Experience 
Rating:
4.0

Zac the manager was very helpful when an issue presented. I found him genuine and his solutions were enacted immediately and at the end of our need for u. Kudos to such a nice young man for caring about the people that use your service

Richard Bork  |  Overall Experience 
Rating:
5.0

Great customer service with Dana

MARED MABONE  |  First Impressions 
Rating:
5.0

Next time I need a storage unit I know I will be using the U-Haul storage company

David Wallace  |  Overall Experience 
Rating:
4.0

The day staff was off the charts. The evening lady said she was new and not very helpful.

THOMAS NUZZI  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jeffery Depoole  |  First Impressions 
Rating:
5.0

Zac is the best manager they have.

sandra randolph  |  Overall Experience 
Rating:
4.0

Met my storage need while I was moving into a new house

mary sides  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Braydin Boulter  |  First Impressions 
Rating:
2.0

The guy who helped us set up the storage unit was not helpful and we had a lot of problems getting into the unit the first day because of him

Tiffany Jensen  |  Overall Experience 
Rating:
4.0

Liked the indoor loading/ unloading bay

Susan Rumora  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David Knowles  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

MELISSA BENSON KANCILJA  |  First Impressions 
Rating:
5.0

The facility itself was great! Everything very convenient and easy to use and well located. Plus the staff is truly exceptional. It really was a pleasure to deal with them! Everyone was friendly, helpful, and super professional, especially Zac. Zac himself is probably the single most patient calm and collected individual I've ever met. And the way he handles any issue that comes his way you'd think he has a magic wand hidden in his great hair!

Eddy Jenks  |  First Impressions 
Rating:
5.0

Travel made simple. I had to extend my rental due to the new property close date later than originally set. It was easy and I was only charged a reasonable amount per late day. First 30 days storage was free because I rented a large trailer.

Robert Robinson  |  First Impressions 
Rating:
5.0

The employee who checked me in was excellent. She instructed me on how to access my unit as well as show me on a facility map where it was and how to get there. Fast service.

Daniel Stull  |  First Impressions 
Rating:
5.0

Excellent customer service. Facility Manager was outstanding! Very friendly and professional. Answered all my questions and was he was very helpful.

Demetra LaFayette  |  First Impressions 
Rating:
5.0

I would come back again

Harold Eanes  |  Overall Experience 
Rating:
5.0

Staff was always helpful and great. Let us know if anything was going on with our unit and the one time it got locked open. They were always quick to respond to questions and made sure we were set if we had questions.

Jordan Burke  |  Overall Experience 
Rating:
5.0

Clean new efficient and indoor unloading was amazing. Loved the mouse prevention too. Don’t over pack unit or door will get stuck on stuff and scratch.

Susan Rumora  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Karen Keehl  |  Overall Experience 
Rating:
5.0

Really appreciate the help received from all employees and

Vivian Vaughan  |  Overall Experience 
Rating:
1.0

No one knew their job, they misspelled everything, messed up the auto pay, sold me a master lock then put a different lock on my storage & said mine wasn’t correct lol (so I ended up paying for 2 locks), I closed my storage Sat & was waiting over 20 minutes & not a single person anywhere till a guy came walking back w grocery bags of soda( I could of robbed it blind

Dan Simmonds  |  Overall Experience 
Rating:
5.0

The facility is easily accessible, we'll lit, secure, clean, and pest free. Zac is great! He's professional, courteous, and very knowledgeable. Thank you I will definitely recommend you to others, as well, I will definitely use you in the future.

Robert Dice  |  Overall Experience 
Rating:
1.0

Only 1 employee, they were incompetent, auto slide doors were off so couldn’t get to my storage, had a card on file for autopsy But said I was late on payments took 45 minutes to figure that out and obviously need training

Dan Simmonds  |  First Impressions 
Rating:
3.0

Staff is very friendly but i feel they need alittle more training.

Angella Geairn  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Traci Olier  |  First Impressions 
Rating:
4.0

Although I had to cancel my storage unit, I did check it out and was pleased with the unit, the access to it and the staff.

Robyne Tucker  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Amanda Rogers  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Jeremy Church  |  Overall Experience 
Rating:
5.0

Great job I will definitely use it again.

Cleo Jones  |  Overall Experience 
Rating:
3.0

Would definitely like to be reimbursed for the time I did not stay in the unit. Seeing as to how rent was due on the 2nd for me and I moved out on the 8th. But other than that the place was always clean, other than a mouse I found in my things when moving out.

Steven Blizzard  |  Overall Experience 
Rating:
5.0

U-haul storage facilities always come in handy. I'd appreciate more deals though.

Ylixa Sehvannah  |  First Impressions 
Rating:
5.0

Zac is the greatest. Knowledgeable, professional , helpful and extremely friendly. I will recommend to friends and family. Also appreciated Ty, his helper. Love this place. Viv

Vivian Vaughan  |  First Impressions 
Rating:
1.0

Absolutely not totally impressed as I’ve been finding mouse/rat feces in my belongings and have had to throw things away I do not have pictures didn’t know they would be needed not sure when the rodents became an issue there but my things were in a unit that was also climate controlled I still have more to go through so I will be taking pictures from this point forward overall I’m not happy about having to their things away

Monica Carus  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Andy Gray  |  Overall Experience 
Rating:
5.0

The staff at the Battle Creek Buckley Road facility was amazing and super polite

Dan Boyd  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Karen Keehl  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

GERROD LEE JARVIS  |  Overall Experience 
Rating:
2.0

I wasn’t happy at all…I wasn’t shown around or even shown how to get into my unit… and when I went to get the supplies I bought I wasn’t even shown where they were she just sat there and was zero help. I was not happy when I left trying to figure everything out on my own.

Brittany Ferguson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mark Hopper  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

doug kent  |  Overall Experience 
Rating:
5.0

The staff was very nice and polite

Michelle Jones  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Laura Pritchard  |  Overall Experience 
Rating:
5.0

Zack works very hard to keep everything in order and help customers

Karla Kotar  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael Payne  |  Overall Experience 
Rating:
5.0

Thank you, Vera 😉

vera paul  |  Overall Experience 
Rating:
4.0

The only problem I had was that as soon as you left the building with a cart the slope outside made it difficult to stop the cart, and subsequently have stuff fall off the cart, luckily nothing broke.

Rebecca Shock  |  Overall Experience 
Rating:
5.0

Great facility, VERY clean and staff was very helpful. Easy access and secure

KATHERINE VALENTINE LANG  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Ron Harting  |  Overall Experience 
Rating:
5.0

Amazing, especially Zac. Thank you so very much

Capres Sinclair  |  Overall Experience 
Rating:
5.0

So impressed with your facility. We’ll be using it again in May when our son, who is a college student, returns home for the summer. Clean, safe and very secure. Employees were always pleasant and helpful. Thank you!!!

Dannell Ritter  |  Overall Experience 
Rating:
5.0

Very nice facility. Would use again and would recommend.

TOM MASTERS  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

NICK LUND  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cleo Jones  |  First Impressions 
Rating:
5.0

It was after the tornado beating in June I were very accommodating and helpful for that confusion day.

Yolanda Watkins  |  Overall Experience 
Rating:
3.0

This facility was extremely under staffed only one person was there he did the best he could do and was very helpful he looked very overworked

Michael Snyder  |  First Impressions 
Rating:
5.0

I was SO happy with this storage unit! Very well climate controlled, well lit, wide hallways, and not a bad price! I paid 125 a month for a huge unit WITH up to $5,000 insurance coverage! I never once worried about my stuff being safe or not. Oh, and the free carts to load your stuff with were amazingly helpful! Thanks so much!

Lacey Piepkow  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BRADLEY VAN VALKENBURG  |  First Impressions 
Rating:
5.0

Zac is very kind professional and he was very helpful with everything. I’d highly recommend all of my family and friends to do business with Zac

Jennie Mills  |  First Impressions 
Rating:
1.0

This was by far one of the worst experiences of customer service I've ever received. The staff was rude and unhelpful and me and my family waited in the rain for 45 minutes for someone to bring us the key to unlock an outside storage. Zac brushed our situation off after I told him the unit was locked.Me and my husband drove around back to the office only to be told no one was available to open the unit. Finally, a severely obese man admitted he didn't want to walk down and so my husband gave him a ride in the truck that we had rented from you. It was the worst, most humiliating and indifferent experience, and all of our furniture was soaked and is probably damaged now. I will be looking for a solution to storing my family's things. I tried to call Uhal 3 times and never got through.

Mary Mcknight  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Brandon McKinney  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Benjamin Sheppard  |  Overall Experience 
Rating:
5.0

Zac is awesome. Great experience at the facility.

Kim Quint  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

walter sullivan  |  Overall Experience 
Rating:
5.0

I was very impressed with this facility. It was very clean, safe and friendly. I Highly recommend this place.

Richard Ziolkowski-Pemberton  |  First Impressions 
Rating:
5.0

Awesome stuff jack. Heck yea

Joseph Nadwornik  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

WILLIAM TYRALA  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SHAWN Denton  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Samantha Childers  |  Overall Experience 
Rating:
5.0

Very professional The equipment was clean and secure I felt my concerns were definitely answered

Capres Sinclair  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Julie Ishmael  |  Overall Experience 
Rating:
3.0

I had a not so favorable Time making my reservations on line then they couldn’t find my reservation while in store I was ok with that when I found out the team member was new and in training but then today I come to the facility to put items in and my storage unit has a lock on it and is not even available to use I am very upset that this is two wasted days of my unit not able to accessed… this is a not so great experience being i also have two young children with me.

Arica Parker  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Billie Jo Burton  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Andrew Yankama  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Della Strader  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Patrice perry  |  Overall Experience 
Rating:
5.0

Zac the GM is a great!! Helped me multiple times and super friendly.

Paul Stuut  |  First Impressions 
Rating:
5.0

Wonderful staff and very helpful!

Tiffy Parker  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Craig Bradstreet  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

Della Strader  |  First Impressions 
Rating:
5.0

Everyone here is very helpful, and a pleasure to work with. I have moved for a family of 5 and we have a lot of stuff. They have made the difference.

Lorie Williams  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Julie Ishmael  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nikki Holborn  |  Overall Experience 
Rating:
5.0

I have never had a issue when working with uhaul. Zach was very nice and understanding

Margratha Kalka  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

colleen rademacher  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Christina VanNatta  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Heidi McCoy  |  First Impressions 
Rating:
5.0

The staff was normally very helpful, however sometime weren't able to answer my questions? The biggie is when will they be auctioning off the unpaid units????' I am very interested in taking part in the next auction.

Thomas Morey  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Forrest Ferdon  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Barbara Brunn  |  Overall Experience 
Rating:
3.0

A lot of stink bugs from outside unit Zac always extremely helpful above and beyond

Chastity Sayre  |  Overall Experience 
Rating:
5.0

Customer service was amazing. Clean, organized, and checking was quick! Thank you so much!

Kennetha Stigler  |  First Impressions 
Rating:
5.0

Clean. Felt safe on every access. Courteous, helpful staff.

Catherine Hart  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Thomas Wozniak  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mary fredericks  |  Overall Experience 
Rating:
5.0

Both associates that helped me with renting a truck and securing my storage unit were friendly and helpful. Even the two phone calls I had to make were handled quickly and friendly.

SCOTT ALLEN ADAMS  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

nicole Smith  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Olivia Vincent  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Colleen Heller  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Debra Ward  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JEFFERY STOVALL  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kathryn Decou  |  Overall Experience 
Rating:
1.0

Over priced and water got in the unit I will never suggest anyone come to uhaul for their storage needs

Wyatt West  |  Overall Experience 
Rating:
5.0

Thanks.

Robert Rapsinski  |  Overall Experience 
Rating:
5.0

Very well-designed and clean. Available carts were invaluable. Nicest storage facility I have dealt with.

Harold Nelson  |  First Impressions 
Rating:
4.0

This is a very well maintained facility with courteous and friendly staff. The only thing that would give me pause to use this facility again is the fact that a local number is listed, but I was never able to actually reach local staff directly because everything is routed through corporate which was very frustrating.

Maria Markos  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Danielle Morgan  |  First Impressions 
Rating:
5.0

Thank you!!

Carla Williams  |  First Impressions 
Rating:
1.0

The Manager is very disrespectful. And had a unfortunate Family issue . But used it to poor communication skills . I personally was in the store with one other employee of hers the lady asked should I answer that she said No let call center pick it up . Talk to several people from corporate office like a Mr John Gilmore. Yet have heard from him as well . My mother had handicapped items that she needed coming home 4/11/20 . We paid as what was requested but Manager put a lock on the door . She also failed to give me a copy of agreement. So we go back Sat morning to see what happen and She said you was supposed have everything out by 8 last night . I apologize and ask is there anyway I can get my mother's items she had no problem saying No bluntly . A Lady from customer service spoke to my mother and said she called the manager and she refused to even after her request . And was shocked that such CoWorker would represent the uhaul company . So beware of this place because Corp tells you that the Manager of location makes final decisions on to make changes . So if you want to see uhaul corporate greed from G.M. her name Is Frasica Riley . It really makes me wonder on how many other people she has done this too . Looking forward to Channel 3 News getting ahold of me as well . I know for a fact they contacted me quicker then she did .

JOHN NEWHART  |  Overall Experience 
Rating:
5.0

Very impressed with the convenience of the indoor units. Unloading and loading was much easier than I expected. Climate controlled in MI is the only way to go! The staff was professional and helpful.

Laura Sebright  |  Overall Experience 
Rating:
5.0

Clean operation all the way around. Knowlodganle staff day or night. This team of friendly, helpful and compassionate professionals at the Uhaul on Beckly sets the standard very high for any others.

Joshua Ducham  |  First Impressions 
No reviews have been submitted for this location.

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