Comentarios del cliente para U-Haul Moving & Storage of Battle Creek

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de U-Haul Moving & Storage of Battle Creek

Grado total:

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Nicholas K. en

Grado:

They should make sure their open sign is on. Both times I've used this location it's been off

Jeffrey S. en

Grado:

El cliente no dejó un comentario.

Rebekkah A. en

Grado:

El cliente no dejó un comentario.

Phillip A. en

Grado:

El cliente no dejó un comentario.

Michaelpatrick L. en

Grado:

Let people know prior they will need to download info. I almost didn’t bring my phone. Great customer service.

Kathleen S. en

Grado:

Staff is pleasant and helpful. I will definitely be using this Uhaul location in the future

Gregory Z. en

Grado:

El cliente no dejó un comentario.

Ryan R. en

Grado:

Not much. You all are in the process of getting the service part open, so credit card machine was slow, but understandable. Service person was very friendly and helpful. Loved the drop off option when store was closed.

William S. en

Grado:

Nothing.

LONDON B. en

Grado:

After hours pick up

KAREN C. en

Grado:

El cliente no dejó un comentario.

Richard Z. en

Grado:

This place was fantastic! They supplied what I needed and most important the owners went beyond themselves to make sure I was taken care of. Definitely a high recommendation for anyone who wants to use Uhaul!

Deborah H. en

Grado:

El cliente no dejó un comentario.

Michelle C. en

Grado:

Keep up the good work! The facility is in an excellent location, Staff is friendly quick, and clearly well trained. I appreciate you.

trisha W. en

Grado:

El cliente no dejó un comentario.

rhiannon W. en

Grado:

I dropped my truck off after hours and followed the link texted to me to click “return truck” online and follow the return process. After clicking “return my truck” I was prompted to grab my belongings, lock the doors, and leave the key in the drop box. I was concerned that since the system did not prompt me to submit photos, that I was going to get charged a $20 fee in the morning when it was checked in by the store. I waited on hold for uhaul customer care for an hour to confirm I would not get charged since the system was just telling me to simply leave the keys in the drop box. They confirmed and told me to take a picture of the mileage and truck just in case. In the morning, the store charged me a $20 fee. I am very upset about this. Overall bad experience with uhaul. I would have waited and returned my truck when the store opened in the morning if I would have been aware I was going to get this fee. Uhaul should honor what they told me over the phone, which was that I would not get charged the fee since it was an issue with their system.

Sheri T. en

Grado:

The original place where my reservation was did not have the van iui reserved. They had no other options for me, did not give me the $50 reservation guarantee a d were rude when I asked what to do. The answer they gave me was "go somewhere else." Not at all impressed! I had to pay more in mileage and had to pay 2 men to stand around waiting for me until I arrived due to having to go to another location.

Amanda R. en

Grado:

Great location and cleanest truck I've ever rented!

tim L. en

Grado:

El cliente no dejó un comentario.

Gregory F. en

Grado:

Stacy Anderson rocks!

Gregory F. en

Grado:

Stacy Anderson, who worked there did an awesome job! She even knew a little sign language which I feel in love with! Very helpful

RON A. en

Grado:

El cliente no dejó un comentario.

Brooke G. en

Grado:

I used the after hours pick up and was supposed to get the truck on Friday at 8 PM. I arrived at the location and followed the steps through the app and after I was approved to take the truck I was given a code for the lock on the back of the truck that was supposed to be used to get the keys out of the back. The code that was given to me was incorrect and did not work. I tried to call the number they provide during the process in the app for "I cannot get this to work" or something along those lines and was waiting for 15 minutes before I finally gave up and hung up the phone. I had to go the following morning to pick the truck up and found out that the code they provided for the lock was incorrect. It does not seem like it should be hard to verify this when you put the lock on! It was just an inconvenience to have to drive all the way out there twice. I was also concerned about the time for return so when I went back the next morning they offered for me to keep it until noon the next day which was fine...but I would've liked for them to offer a discount for the inconvenience they caused, also. All of that being said, the young man that helped me on Saturday was nice and I appreciated his help...I am just not very impressed with the experience overall, I've used U-Haul many times and never had an issue...but this is my first time using this location.

debbi D. en

Grado:

Friendly and professional. Highly recommend this location. We were shocked that the price of 19.95 quickly jumped to 82.++. For just over 4 hours.

wilbur K. en

Grado:

If your past the drop off hour dont charge for a whole day! No cash at site for payment is bolone

James J. en

Grado:

Your truck got terrible gas mileage, maybe a tune up.

Maria M. en

Grado:

El cliente no dejó un comentario.

Trevor C. en

Grado:

Double charged, employee did not verify mileage, did not do proper walk around, was no where to be found for 15 minutes upon arrival. Got the truck with a full tank of gas, returned with full tank of gas, and somehow got charged for gas...

Joel H. en

Grado:

The guy working at the location in battle creek was rude and snotty!! And he told me truck was clean and their was card board in the back already and tried to charge me $25 dollars!! For something that wasn't mine. Obviously it's not my first time renting with uhaul, so I know how the company works already.

Heather M. en

Grado:

El cliente no dejó un comentario.

Leonardlee N. en

Grado:

Very good people nice selection of equipment

Cynthia W. en

Grado:

Scott was very pleasant and fast. It's nice to have U- Haul open on Sundays...

Charles B. en

Grado:

El cliente no dejó un comentario.

Dan B. en

Grado:

It is frustrating to reserve a certain size truck only to have it changed to a much different size truck the day before picking it up! Not sure what good reservations are!