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The staff here were very helpful in every way. Thanks to all. william bynum
The employee was very helpful, courtious and seemed to actually care about me as an individual. The units behind the office entry and exit are not easy to load or unload when others are entering or exiting. There are trucks and trailers parked along the buildings making one have to move anytime someone needs to get passed.
Dantonio is always going above and beyond for customers expectation.
Great hard working staff! Never had a problem would highly recommend.
My storage had a leak in it and damaged my mattresses also when I made my reservation for my uhaul I reserved a storage unit when I got there they said they didn’t have my reservation and the only unit available was way bigger than what I needed but only one available so of course couldn’t keep my stuff on the uhaul I was forced to rent the bigger unit paying more money and in return getting my beds damaged
Great
Great
Only problem we had is where the email was sent to remind of monthly bill, never could get it right after we told them time and time again.
I've rented here before and service was excellent, so I came back...same great service was extended!!
Facility clean and organized
The manager there is top notch and I never had any issues overall a great place
This used to be a 24 hours accessible facility. It was very convenient but I understand that the need to limit late night hours.
Used this facility for over 8 years and never had any issues - stored furniture, clothingand many other items.
Great service !
The staff was rude and had attitudes whenever I came in to inquire about something. Also they seemed to not know their job that well because everything needed to get streamlined to the manager even on easy operations. The manager was never available nor did he follow up after being left several messages.
Very few pleasant service at the storage location on stage road. We had to rent a truck from another location. Truck rental was the worst experience at the location on Summer Ave Memphis we've - We were ask for a third person phone number NOT associated with the truck rental-that person unknown to us had a balance due..Your corporate office approved the rental.The Summers location did not. We went to Penske with our money, excellent service. Penske only needed my husband and I info and credit card not our random friends phone number. Absolutely the worst service on Summer Ave,Memphis
No comment
I would like to state the truth and the whole truth. Upon arriving, my wife met Dantonio, the manager of the facility, who was EXTREMELY HELPFUL! His service was quite pleasant and beyond exceptional. He went above and beyond to take care of my wife's concern's regarding hours which would accommodate our move, etc. -Just overall a great guy. Therefore, Dantonio should be exempt from this rating. The grounds were clean but the facility itself is really very old and honestly, out of 43 times of having to move, relocate, store items due to being a commander in the military, we have never seen an older facility. The positive side is, however, we have never visited a storage facility that had a unit so large. Maybe the unit size is normal but it surely works well for our needs. Now, I will proceed in telling you what our issues have been. Upon returning the truck, my wife received a telephone call from a young lady at the facility who, upon my wife answering, jumped down her throat (verbally), and alleged that we had smoked in the rental truck. My wife tried and tried to explain to the employee that she doesn't smoke, nor do I. Even more, my wive's father, who drove the truck, has medical conditions that would never allow smoke. We aren't sure if the cigarette butts were from the previous driver and city, but we are certain that neither of the three of us left cigarette butts in the vehicle. We cleaned the truck and refueled the truck. We were also under the mileage allowed to us, by approximately 45 miles. The employee informed my wife that she had been attempting to run our card (before speaking with us and ever allowing us an opportunity to hear her concerns or express our rebuttal). Luckily for us, Bank of America was quick to identify the duplicate attempts and block all charges. The employee stated that we had gone over our miles, but upon calling customer service, the agent clearly stated on U-Hauls recorded line that we were under our miles allowed, as I had informed the employee at the location. The employee also falsified information on our account that we had not refueled the truck. We hold fuels cards with two different well known gas stations and their both active with available credit. We fueled the truck up and returned the vehicle. Here's the thing: While the truck was being returned, the "same employee" never mentioned we were below the fuel. She walked around the truck with our person. She never found cigarette butts while in our presence, so honestly, I feel as if we are being manipulated. This isn't how you treat your customers, especially ones who have always used your services and who have..., might I add, never had problems with any other U-Hual location in the past. It surely isn't how you treat an active duty military family who has been pulled here and there, around the world, to fight for the good people of this country. My wife called customer service but still, we are receiving text messages that we have an outstanding balance at the location. We turned the truck in early and after we heard from the location, we called both the location and customer service and requested to go back to the location and clean these alleged butts. However, we never received a call back. A few days later, we received notification, via email, that we now have an outstanding balance at the location. This incident might end decades of us renting with U-Haul. We will consider Budget during our next move. Employees sometimes fail to realize the financial risk in which they sometimes subject their company or brand to. Thank you for your time.
Have used this location twice before.... Absolutely Amazing!!!! Excellent Customer Service!!!!!
Great service and facility with thanks, Ladies. Note this address can play havoc with some GPS systems that need Bartlett (vs Memphis) to find.
Staff is not very knowledgeable of services provided. Staff was rude and disengaged.
It seems there was a corporate wide system failure that delayed getting my storage unit and returning my trailer. The staff was very helpful and provided temporary storage for the trailer until computer systems came back on line and they were able to properly process application for storage unit. Excellent manager and staff.
Thanks
The ladies were very busy when I got there. They handled everything very professional and got everyone what they needed.
Morning staff was very accommodating in a stressful moving situation.
Staff was flexible with time schedule when returning the equipment
Very friendly and helpful.
Excellent customer service. Unit was clean upon move in and I never saw signs of critters or insects.
DANTONIO SEALS Provided great service.
Gate doesn’t work. Very disrespectful and lazy girl working counter. Send me to locked unit. Came out there with wrong key. Gave me another unit and didn’t change paperwork and email.
Great service!!! No problems with reservation.
Not one problem the four years I rented the storage .
Staff was fine. But did not have what I needed.
They met all our needs. And were very professional.
Easy access and great price.
I’m very Blessed too have my belongings at your facilities. Thank You 🙏🏾
Toni took care of me during a stressful moment when moving from one home to another. Storage was available when I needed it last minute. Having truck & storage in one made it very convenient.
Very Friendly and professional environment
Guy behind the counter was nice and helpful.
Great company
Pretty good service, had a unit ready within minutes and was quick with paperwork! It’s a busy location, but the security looks to be good.
Great service
Wonderful service best yet hands down.
Temp control unit was clean. 2 outside units were filthy, trash & oil on floors, always blocked by uhaul trucks, crushed side made it hard to open the door and secure it.
Unit G003 leaks
went inside to et the clerk at desk know I was emptying the storage unit she was to involved in her cell phone, then she talked down to me like I was not suppose to interrupt her .
No complaints
friendly, helpful staff. secure location
The staff was always helpful, and access to the storage convenient.
I was really hoping for a first months free specially since it is our 2nd unit.
Staff was always polite and informative.
Close convenient great price and service
Very friendly and professional.
Uhaul was very helpful in my time of need
Great Experience!!!
With 24 hour access I was able to return my equipment even when jobs ran late. After four years of being a customer there was only one mistake I encountered and they corrected it quickly.
Very satisifed
Excellent customer service!!!
Gentleman was very helpful and courteous.
Goood place to do business
After u-haul took over it was often difficult to contact local unit. Prices climbed and new fees were levied for access and special locks etc. Access difficult w/trailers parked everywhere.
The staff here was very professional! The facility was clean and secure. I would definitely recommend and store here again!
No complaints.
Great place!
Thanks rented for over 8 months and had no problems. Denise Olson
Great access for storage and truck rental. Security cameras in place to help monitor activity at storage units.
It’s nearly impossible to get anyone to answer the phone here. Good luck getting them to call you back either, if you leave a message
always broken things in the drive way. never enough room. uhaul rentals always parked in drive way. expensive because of add ons that i was told had to happen when renting. slow service untrained
Dantonio is professional, and a great guy. He will take care of you. If I need anything U Haul, he’s the one I’m going to see. Even if it’s out of my way... Courteous, friendly, and professional!
Thanks yu very much.
