My bill is not what was discussed!! Insurance quoted $14.00 Total Bill would be $189.00 Not over $300.00 I will dispute itâ€¦..Jennifer A.
Customer Reviews for U-Haul Moving & Storage of Ballantyne
Pineville, NC 28134
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Devolución del cliente 24 horas
- Almacenamiento de bote
- Almacenamiento de RV
- Almacenamiento de vehículos
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Easy process and great staffMichael A.
El cliente no dejó un comentario.TERESA K.
The windshield wipers needed replacement they did not work in the rain.Frank B.
The young woman who helped me at the counter was courteous and professional. It was a delightful experience.MICHAEL H.
Once again U-Haul exceeds on customer serviceJANET R.
El cliente no dejó un comentario.Marie D.
Very smooth transaction. Truck was ready and waiting when I arrived. Inside counter associates were very friendly and efficient, which made the transaction and process completely seamless. Thank you for being on top of your game!!John H.
Everyone was great! Thank youAndrea B.
El cliente no dejó un comentario.John D.
El cliente no dejó un comentario.Mark H.
My experience was great! Jennifer and the staff worked quickly and very well together. Overall Jennifer's positive energy affected myself and other customers. This was really a good experience!!!CELESTE P.
General Manager Chuckie and crew were terrific!Jonathan B.
El cliente no dejó un comentario.Kevin D.
Service was satisfyingKenneth W.
El cliente no dejó un comentario.Andrea B.
It took forever to get my van, it was the wrong van. And now my charge is over $100 dollars over charged due them receding the wrong mileageCarey H.
El cliente no dejó un comentario.Donnazetta M.
The added on costs increased the 19.95 to over double the amount to rent it.claire I.
Great customer service...thank you ChuckieVictoria H.
El cliente no dejó un comentario.Dale B.
When customer makes a request more than a month in advance to pick up truck at a specific location. Please make sure that the truck is available when customer goes to that location to pickup the truck. I originally made reservations to pickup truck at New Furniture Outlet in Rock Hill SC but when I went to pick up the truck I was told when I got there that the reservation location had changed to U-Haul Pineville NC. Which took me out of the way for more than 1hour. When I got to UHAUL in Pineville the truck that I made reservation for 17ft truck had a damaged drivers outside mirror so I had to downgrade to a 15ft truck. The clerks there was very rude and impatient with me. It took me about an hour to get a truck. When I got home the shifter for changing gears was not working properly when I put the truck in reverse. So I called this problem in and it took the serviceman over 6 hours to come to my house to look at this issue. The shifter was/is very loose and definitely needs to be look at. He told me everything was find and working properly. I was not comfortable driving this truck but he said that all the other trucks operated the same way. In all for Friday I had 7 hours downtime from being changed to another location for pickup without any consideration to call me or email me in advance of this change. Also, I'm being charged twice for this reservation. I got charged on Friday April 22 $231.66 and Sunday April 24 $231.66. Why I'm I getting charged twice? It's very hard to get through to a customer rep. This was a very bad experience.LaShon W.
El cliente no dejó un comentario.David Heltman H.
I wanted to do the self check in option but was not able to because my vehicle was not assigned. When I went inside to get the keys I was told they did not have that vehicle available, even though I reserved it the night before. While I was in there, there were literally screaming children in the back office, not one moment was I in there with any sort of quiet. I ended up having to take a van (that made my move VERY difficult and I couldn't even get all my things in) and was offered no compensation. I would like someone to reach out about anything that can be done.Justyce P.
When a customer returns rental trailer and is waiting for attendant to complete check-in, don't approach and ask, â€œYou don't know how to un-hook a trailer?â€ And appear bothered by the fact that I did not complete disconnect. As I understand, the uHaul attendant completes initial hook up to rental equipment and also completes â€œun-hookâ€.John W.
Fire staff. Train new staff properly.Keith A.
Have my reservation available at the location I chose. Had to drive extra 40 mins to get the rental.Ronald B.
The online set up is too complicated, needs to be simplifiedFabian M.
El cliente no dejó un comentario.AZIMZHON U.
Additional parkingLarry K.
The app is a joke for checking out and in, and in the end I was charged $20 because the app wouldn't accept a photo of odometer and the salesperson checked me in manually. Had a hard time finding my vehicle when I arrived, it was parked in the grass in front of the bldg, not a place I would expect to look.Mary S.
El cliente no dejó un comentario.Gregory Z.
Very friendly and quick.Michael F.
Trailer was connected incorrect to my truck. Upon leaving the trailer came loose and became a major undertaking stopping on the side of the road, trailer slamming into me, and then having to get out and man handle the trailer so that i was again aligned with the truck and re-hitching it correctly to the truck. Police stopped and help direct traffic. Thankfully no major damage to the truck, but it could have been A LOT worse. Next time I WILL NOT trust Uhaul employees to attach their equipment correctly.Jeffrey M.
Very good serviceHubert N.
El cliente no dejó un comentario.Craig Z.
Phone Customer Service and/or store location charged me another day and I would like a refund. The 4 hour rate was supposed to be extended to a 23hour rate for the same $19.95 per day rate.. Please review and advise. Gracias.Alicia S.
The gas level mark was incorrect at pick up. I had to correct it with the attendant before leaving.JEFFREY R.
El cliente no dejó un comentario.James H.
it was actually really easy to go in rent and return in person. I was given a rental that was newer and in better condition because I was renting due to vehicle problems. uhaul washeaper than renting car. the app was a pain to return. it wouldn't accept my pictures.Derek K.
Carefully inspect truck before renting it to anyone.Daryl T.
El cliente no dejó un comentario.William S.
El cliente no dejó un comentario.Dilip S.
Customer service was terrible, I paid at pickup and during drop off the website wanted to charge me againMackenzie L.
The local staff was excellent efficient and friendly. Very much improved over the last time I rented at this location. I hope you can identify the person who worked with me (large name tags would help)daniel J.
El cliente no dejó un comentario.Chris M.
I filled fuel tank before returning the truck and still they charged for it. It took 30 mins to talk to call center on phone and log dispute. Don't just drop the vehicle.Vikalp A.
It's always pleasant to rent from this location! A+ for customer service.. the ladies here are friendly and helpful!moises L.
El cliente no dejó un comentario.ROGER F.
El cliente no dejó un comentario.romel G.
Fast checkin and truck return. Friendly staffRoger T.
I was humiliated by customer service rep who refused to print return receipt.Nodir N.
Great staff and manager Chuckie is amazing at his job!Ramon F. | First Impressions
El cliente no dejó un comentario.isabel B.
Very friendly staff.STEVEN S.
El cliente no dejó un comentario.tyrone b. | Overall Experience
Excellent staff. Very helpful and knowledgeable. I have used this uhaul location on three separate occasions. The staff that is there now was very friendly and helpful.Delvitta S.
Had trouble getting trailer in and out with trucks and cars all in the way couldn't get help taking trailer off after 20 minutes of trying to get trailer where they told me to put it 2 guys that don't work there helped me. Also they closed the gate as I was trying in go through a fast reverse stop any damage Not a good dayStephen S.
I had to come to this location because a dolly was unavailable at the location I picked up my truck and furniture pads. It was EXTREMELY stressful, inconvenient, and frustrating that my my order at location 1 was unable to be fulfilled on our moving day. Luckily the staff at THIS location were kind and accommodating and assured me that they could get me the dolly that was necessary for our move- same day.Emily S.
The ladies in the front or at the office were helpful and friendly!moises L.
El cliente no dejó un comentario.Sudhir R.
Friendly Staff and will definitely recommend to choose this location.Venkata D.
El cliente no dejó un comentario.Brian C.
I was greeted by the general manager and he was very pleasant and knowledgeable. The truck I received needed new ball joints. The steering was not accurate and the turn signals did not work. I mentioned this to the general manager upon return and he apologized and credited me back some of the rental cost. He was not aware of the issues with the truck. He was very helpful. These are the types of issues to expect from any truck rental. People abuse these trucks and It's hard for them to know and check every vehicle for everything.Timothy W.
every time i rent truck from this location, the manager and the workers are very nice and very professional. they are so helpful and friendly. especially the manager he is the best manager ever i know for his service. thanks a lot for wonderful place to rent equipment.ngan T.
Service Reps were very kind despite the place being packed. Handled the busyness very well!AARON M.
All time ecxelent. ThanksJimmy D.
Very slow, took 45 minutes to check out and then didn't explain renting a trailerâ€¦ needed lights hook up. Had to call to ask for help putting trailer hitch onto my carâ€¦ it was unorganized and took way too long! Then when opening the back door to the trailer it swung up into the ceiling and it took us over 30 minutes to unjam itâ€¦poor design.Lori B.
Very friendly staff and worker helpful I recommendedahmed A.
This is the second time I have used the web to rent and have been disappointed in what was available to me when I picked up. I ordered 6 blankets. Sorry; no blankets. I am supposed to be able to walk up and pick up my truck. Not that easy either. Guy got an attitude.David F.
The mileage on the vehicle was different than the mileage reflected on the sheet. The manager of the location corrected it on the sheet and initialed it, however, upon return another employee refused to acknowledge the correction and charged me for the extra mileage. This cost me an additional $20 or so. I will never rent here again and will ensure that I share this story online.Stephen A.
The furniture pads were strewn in the back of the truck and the back of the truck had alot of garbage in it. The miles put on our sheet for the rental was more than 50 miles off. No one answers the phone here either.Jeffrey K.
El cliente no dejó un comentario.Steven F.
Great experience, everyone was so friendly and helpful.Gregory F.
Truck would not shift into gear on automatic shifter. It took me all morning (3hours) to get the shifter to go back to drive. This caused a delay in getting truck back in time. In addition, when I picked up the truck there was no gas, showed 8 miles to go. The rental center said â€œthere is a gas station a couple miles up the roadâ€ really!!! I returned the truck with 1/4 of tank. No thank you or credit. Not a good way to do business.Kenneth V.
El cliente no dejó un comentario.Deana G.
El cliente no dejó un comentario.Andreas W.
The lady checking us in and out was wonderful. The issues we had were we booked online and we even booked a cart to help move furniture. apparently when booking online it doesn't notify the local place to reserve items. She was able to remove the charge. at check back in the person wrote down the wrong mileage. The lady at the desk worked hard to straighten the problem out and give us the proper refund. the refund process in the system could be more straightforward which is not the local units fault.katherine C.
I have been a U-Haul customer for over forty years in part because of your service. I realize in the time of Covid that business are having a hard time getting and retaining staff but as a women who spent many many years in the service industry I must say this was one of the worst experiences I've had with any business. The woman that waited on us was new but the tasks we were asking for were simple, rent a truck and a storage unit e.g. U-Hauls bread and butter. Day one Decision was made to rent a ten foot truck, as the data was entered it was repeated back to us accurately After a brief discussion it was determined we would rent a 7x5' unit BUT we were told we could not look at a unit so we knew if this would work, we questioned this several times. When the order was confirmed back to us it was discovered that a much larger and more expensive truck had been ordered, we were assured this had been corrected Day two we did not have an easy feeling so went back to look at the unit the unit was tie wrapped so we walked to the office where a nice man named Charles informed us we needed one of their locks and apologized that wasn't provided already Walked back to the new unit only to find out our key card did not work Back to the office to find out changing the unit logged us out of the facility so we just needed to check in. Charles apologized but it is note worthy to say at the same time waiting us he was bombarded with questions from the rest of the staff. Back to the unit and everything was as expected but left us with an easy feeling about the truck Walked back to the office to wait for Charles to be available (the only reason we didn't walk away all together. Charles checked for us and saw we still had the more expensive and larger truck than was needed. He immediately corrected this for us Day four, moving day and a Saturday line of people and only one person at the counter, the woman who had screwed up our order so badly It took forever to get the truck because of the staff shortage and the person waiting on people was so new Upon returning the truck, the same woman did not know how to enter starting and ending mileage which should have been a simple task, when it was figured out we were charged two dollars for a seven mile round trip journey where the mileage needle did not move, talk about rubbing salt in the wound. Again loyal customer of forty years and I would like to think the company would address appropriate training and ensure the trainer is training new trainers to ensure there is always knowledgeable people to answer questions and rewarding those support staff that are under stress and stepping up to the plate to go above and beyond for customers and their coworkers.Louis B.
El cliente no dejó un comentario.Michal M.
the online check-in process was worthless, still ended up in the office for check-in, the ready to pickup app also worthless. When I returned the vehicle, a sign clearly stated "stay in vehicle and a employee will process your return", no one came out, they were to busy inside on there phones to do there job.david W.
El cliente no dejó un comentario.JIMMIE C.
Clean the windows, mirrors and the interior of the vehicle prior to the next rental. My steering wheel was sticky and the inside of the windshield was dirty. All of the controls and steering wheel should be disinfected.Dan B.
Every time I have ever been here, renting a truck, returning a truck, accessing my unit, buying boxes etc the return rental trucks are so backed up most times it is impossible to enter. Return trucks jammed up in the return with nobody doing check in. Very frustrating.Ryan C. | Overall Experience
El cliente no dejó un comentario.Alyssa V. | Overall Experience
El cliente no dejó un comentario.WILLIAM S. | Overall Experience
El cliente no dejó un comentario.JANICE D. | Overall Experience
Great staff!Brian S.
El cliente no dejó un comentario.aliyah W.
I've rented from the Lancaster Hwy location twice now and have been given excellent service and goods both times. The last time I rented, I accidentally left a hand truck on the back of the truck I rented and found that the hand truck had been stored away until I picked it back up. Customer service is really friendly. Great job!!!!! Thank you very much UHaul, particularly to the Lancaster Hwy location.ALVIN G.
When we checked on they had assigned us a unit that had double locks from previous user. Had to reassign another unit. Wen we notified them we were moving out they never removed us and continued to bill us for another month. It took 2 phone calls to customer service to have them finally close out our account. And provide proof of a zero balance. We actually only used the unit for about 10 days.Joe P. | Overall Experience
The gals were not only knowledgeable and helpful, they were very professional!REBECCA D.
El cliente no dejó un comentario.Brian G.
Get the mileage at the start right Ours was off 42 miles (speedometer versus what's on contract) and fuel (tank versus contract).Jospeh P.
Requested appliance dolly and blankets. They were not in stock, not available.LANE G.
I ordered an appliance dolly with my truck and was told after paying the deposit after arrival that there's no dollys available. Unacceptable and the only reason for the 3star rating. Otherwise everything else was excellent and I would recommend this locationALANA C.
El cliente no dejó un comentario.Marlayn T.
Poor customer service. The representative was rude and very slow.dorothy G.
Perfect in every way!!Maurice M.
I had some confusion in the process of checking in for an appointment and payment that I made online. The attendant did not seem to know about the details of my order. When I tried to bring this to their attention their response to me was â€œhow am I supposed to know that?â€! I felt like i was on the defensive. I immediately apologized and said â€œI'm sorry I thought you would know from the order and it's not my processâ€ This makes for a very awkward interaction. The location was very neat equipment, worked and was well maintained. The return process was quick and straightforward . GraciasJOHN M.
Lady that helped me seemed annoyed was not knowledgeable about anything and made me feel like I was wasting her time.KENNETH J.
El cliente no dejó un comentario.Iran S. | Overall Experience
El cliente no dejó un comentario.MARY C.
El cliente no dejó un comentario.Thomas F. | Overall Experience
Kathy was so helpful and made my experience there one to remember!LaVonda W. | First Impressions
I made the reservation online and indicated I wanted to do the contactless pickup. The reservation did not come through that way and I had to go inside. The first employee I encountered STARED at me with daggers when I walked in the office. I asked her if I she could help me and in a VERY nasty voice she rolled her eyes and said "YES!?" She was NOT friendly, professional or approachable. A 2nd woman chimed in and asked if she could help so I went to her. SHE was wonderful and nice (I'm sorry I don't recall her name). If the 2nd woman hadn't chimed in I was about to walk out because I felt incredibly unwelcome and attacked by the first person I encountered.ANNE K.
Charged the wrong amount. Wasn't fixed like they said they would.MICHAEL M.
Management attitude towards customers.... It's really not our fault if your management team can handle their job duties.JOHN S.
El cliente no dejó un comentario.MATTHEW C.
El cliente no dejó un comentario.Jennifer A. | First Impressions
Very pleasant experienceJANICE D. | First Impressions
El cliente no dejó un comentario.TANISHA S. | Overall Experience
Left because u raised the rent to much moneyGRAHARD S. | Overall Experience
I'm pleased costumer. Everyone very professional friendly, always very helpful!Maria K. | Overall Experience
I rented a climate control unit. Obviously, it wasn't climate control. My bed made of leather melted on my table and damaged my bed set and table. They're both over $2,000.00. Yes, I declined the insurance because I had my own but all in the same breath if the unit was climate controlled this wouldn't have happened. I paid over $230 a month for items to be damaged. Never again!Shanetta B. | Overall Experience
The manager Chuckie was excellent. Very accommodating.LYNN JR P. | Overall Experience
El cliente no dejó un comentario.Barbara R. | Overall Experience
On the day I moved in, the elevator broke. We couldn't use the stairs to get to our 2nd floor unit bc they had been locked from the inside. With no way to get back to our unit, we called Uhaul customer service who promised the facility manager would contact us the next day. Never, ever heard from him. We also called the emergency number listed on the elevator which was to the facility manager- he didn't answer and his voicemail was full. We left that night without ever getting access to our unit which was wide open all night. The next day, our friend was able to get to our unit for us by getting the office to unlock the stairs. We moved all our stuff out 2 weeks later. Poorly managed facility and poor complaints program.BRIANA P. | Overall Experience
El cliente no dejó un comentario.DEBORAH R. | First Impressions
El cliente no dejó un comentario.GARY H. | Overall Experience
Chuckie was amazing thank you!!!melvin w. | Overall Experience
El cliente no dejó un comentario.Carlos C. | Overall Experience
El cliente no dejó un comentario.Jesenia R. | Overall Experience
El cliente no dejó un comentario.malis T. | First Impressions
Everything was goodJesenia R. | First Impressions
My experience today was very inconvenient I moved in my storage 3 weeks ago, and today I go to get something out of my storage and u-haul mixed up my storage unit with someone else's. I was told they assigned someone else my unit and that I needed to take my stuff out and move it to another one. After explaining that this was not the first time the switched my unit I was able to get them to fix the issue. But U-Haul has to do better with schedule and reserving units one per customer and not double booking.De'Bryana A. | First Impressions
El cliente no dejó un comentario.D.R Jordan L. | Overall Experience
El cliente no dejó un comentario.Ryan M. | Overall Experience
El cliente no dejó un comentario.F Brian B. | Overall Experience
What I didn't like was they don't pro rate and you lose money. I need my return.Clara G. | Overall Experience
Thank you for the opportunity of allowing me to use your services the vehicle was clean 3/8 full of gas did the job I needed to get done. Respectfully RosaROSA J. | First Impressions
The best MangerRAYMOND R. | Overall Experience
Extraordinario servicio al clienteCarlos C. | First Impressions
Thanks to the staff! Very friendly and professional.Anthony A. | First Impressions
I am not treated well by sine of the uhaul stores like the boxmeer store. Unfortunately with the charity work that i do i have to use uhaul. I am getting use out of home depot trucks they have no mileage charge unlike GREEDY UHAUL charging from $.79 to .99 a mile. Greed the ole American Greed! I have no issue with ballentyne store. Boxmeer store has taken money from me an entire month ago$83.09.. They locked me out a storage 3 days after i put items there and have not allowed me use of the storage for an entire month. On saturday i hored two guys to help me get the items called before i came $150 for the guys to come only to not get in the storage was told they cant let me..TO GET MY DAM STUFF REALLY. I HATE UHAUL ACTIONS AND DOES NOT TAKE RESPONSIBILITY IN WHAT THEY DO TO CUSTOMERS. I REPORTING YOU ON BOXMEER UHAUL CINDY DO NOTHING GM TO THE NEWS YOU HAVE COST ME ALOT OF MOMEY AMD ILLEGALLY CHATGED MY CREDIT CARD CINDY..YOU MADE A $39 TRUCK RENTAL DRIVING 49 MILES INTO ALMOST $200 RENTAL WTH!!!!!!!!!UHUAL is not hirting for money. I want time suffered denied my things, relentless efforts calling boxmerr store emailing calling customer service about this matter govingbthe rin around! I am seeking from boxmeer store $1000.00 in damages plus if legal gets invole uhaul takes care of the fee. You have made me suffer boxmeer store for no reason! 980.230.5379 i do not want Cindy i want her boss or higher! Spoke to cindy at boxmeer again last monday and now a week later still grief for me....$1000.00 in damages and suffering....Boxmeer store the worst dont recommend! Tried to get them cut there lock off they said there lock cutter has to charge.Dam all this. Uhual cost mr lyft would not all me to bring truck back tonloacation i had to pay $25 yo go grt my car...uhual was not like this inconvenience folks on purpose. Stealing money from credit card Lovking u out a unit that is not dir foe payment totally ignoring you as a customer!!! Your demand is great..quality is poor at uhual!!Rosine B. | First Impressions
Freight elevator is so small, and totally inconvenient. My wife & i thought we had booked an outside unit, not interior 2nd floor. When i was done - the reps advised me i was not allowed to return the equipment because someone else already determined a different place for me (which was completely out of the way). When i was done unloading everything, i had to physically move 4 trailers in order to make the turn to exit the facility. Horrible experience, very very nice people.Ryan P. | First Impressions
El cliente no dejó un comentario.Steve L. | Overall Experience
Very cleanJUDI K. | First Impressions
When dealing with the Manager he goes over and beyond to help you.RAYMOND R. | First Impressions
prices was high for a one way drive , but the movers was great and professionalmark k. | First Impressions
Horrible customer service. Ill never go back.Jasmine W. | Overall Experience
El cliente no dejó un comentario.Carol G. | Overall Experience
The staff outrages to some customers abd do not talk friendly. They are disrespectful in conversations they have in front of customers. They hang the phone up on you if you ask a question they cant answer. The trucks are not always cleaned out. The place is an over action JUNGLE OUT OF CONTROL!!!!!! HELPRosine B. | First Impressions
The customer service center line have some very rude representatives. I talked with few of them because I had some issues with my reservation n wanting to cancel out my storage unit and man they where rude with no descent customer service. One of their names is Ryan very rudeCHRISTIANA R. | Overall Experience
I would of gave it a five star but the first day we went there but there was a young female who work there and had a nasty attitude and was upset because she needed to move a truck out the way. It was blocking the storage they gave us but then came this other female who was a manager and solve the problem, and I told her that girl needs not to work there with that f up attitude, she got us really upset but the manager was really nice and was apologizing for that young girl. After that we end up having our stuff an extra month and did not have any problems. Staff was really nice when we would go and take our stuff out. We would ask if they can please move the truck out of our way and they would without any problems…Verley S. | Overall Experience
Storage unit was fine. Quarters are tight when pulling a trailer. Frequently have to have uhaul trucks moved to get access to unit. Often had to move small trailers to be able to get out of facilities while pulling my trailer, rentals were often not parked in marked spaces, once popped my trailer tire on the tongue of a rental trailer that was jutting out into lane. Staff was courteous and helpful when needed.russ p. | Overall Experience
I had to drive ten miles from there just to get a truck when I already had to drive 30 miles from where I was moving to. Poor service from Uhale in Kentucky, even poorer in Pineville, NC. Had to move my stuff in with no lights. Now I have damage property. They Over charged my account. I paid 160$ a month. Signs where outside saying 89.99$. Had to handle business cause I had a family and all our belongings with us. My Wife was very upset.Maharris R. | Overall Experience
GM Chuckie Barner and his staff was excellent. This location is very professional and offer outstanding customer service. They are always helpful and more than happy to assist with your needs. Chuckie is the best! I would definitely recommend this location for all your UHaul needs! It was great working with you guys!Regina F. | Overall Experience
El cliente no dejó un comentario.Karmen D. | Overall Experience
El cliente no dejó un comentario.Mary L. | Overall Experience
El cliente no dejó un comentario.melissa b. | Overall Experience
El cliente no dejó un comentario.Saty M. | Overall Experience
Excellent in every regard. Check out by Kadysja was more efficient than any checkout experience I have ever had with any retail experience. Check in experience was excellent. Perficet customer service!Steve L. | First Impressions
No light in the storage o and access to my storage was difficult because it was behind the door to that storage areaAdelina O. | Overall Experience
El cliente no dejó un comentario.Lynette M. | Overall Experience
It was great. The only problem was the rented me a 10 × 15 but because it wasn't clean they gave me a bigger one. They manager said same price but I was charged for larger one. I think I should be charged for the smaller one. I should get a credit on it. Plus 2 different rentals in 3 days I got one free month can I get a second one too.RAYMOND R. | Overall Experience
El cliente no dejó un comentario.Tim M. | Overall Experience
Over sold the units. The unit i was promised and reserved did not exist. Had to find alternate optionsANDRIA S. | Overall Experience
Everyone was very helpful and friendly. Would definitely recommend this facility.Anne marie D. | First Impressions
El cliente no dejó un comentario.Aniya C. | Overall Experience
I would of said excellent but there is a young girl that works there, that is not professional at all, she didn't want to move the truck that was blocking our storage and my husband is trying to tell her we have a truck full of stuff and we need the space. So I went to the office nobody was there but then that girl came and gave me attitude, I lost it and told her off on that girl. it looks like the manager went and help out and fix the problem with this nasty young girl issues. The manager was very understanding and very helpful and I told her about that young girl, so the manager kept apologizing to me.Rachel and Verley S. | First Impressions
Staff is super friendly and helpful. The storage units are very clean and maintained.Barbara R. | First Impressions
El cliente no dejó un comentario.Lisa F. | Overall Experience
El cliente no dejó un comentario.kristi c. | Overall Experience
El cliente no dejó un comentario.Erin K. | First Impressions
I got stuck inside of the facility after moving in not being able to open any gates to get out receiving "access denied" message. It was only 7:15 pm but the facility access hours are 5am - 10pm. Tried to call the facility manager but it went straight to the voice mail box that was full. Luckily, I noticed other customers retuning their truck after hours and I asked them to try swiping my card at the terminal outside of the main gate. It worked and I was able leave, otherwise I would have been stuck overnight waiting for the office to open next day. Very confusing and poorly design system!Stanislav L. | First Impressions
In person service and ease of business was excellent!Todd P. | First Impressions
El cliente no dejó un comentario.SUMAN W. | First Impressions
Friendly, helpful, courteous staff. They listened as I explained my situation and then helped me with the best solution for my need.Lisa F. | First Impressions
Staff very friendly and professional ! I'm glad with my choice!!!Maria K. | First Impressions
El cliente no dejó un comentario.Gulshan M. | Overall Experience
The light in our unit has not worked for more then a year. Some staff told me it was my problem to fix. That is totally unacceptable based on the rent I was paying The phone system is horrible. Long waits and you can not speak with a person. This was very frustrating and tells me UHaul is not customer friendly or focused.Anthony s. | Overall Experience
The young lady that assisted me Khadijha was an extreme help. Very sweet and positive energy coming from her. She helped me in a very timely manner. Probably the best experience I've had at an uhual.Chaim M. | First Impressions
El cliente no dejó un comentario.jerome f. | First Impressions
El cliente no dejó un comentario.Ryan H. | Overall Experience
Tammie is amazing on every level!kristi c. | First Impressions
This complaint has to donwith a previous conversation I had with Charles regarding returning the 26' truck at time when charlotte is experiencing a gas shortage As I had mentioned to Charles the customer cannot/should not be held liable for for the crisis while no gas stations are open and the ones that are, you have to find them, meaning 10-30miles from your drop-off destination point. In a short summization I was charged $4.00 gallon from quarter to half tank marker in addition to 30miles on top of what had wouldn't have to pay had the customer be help liable for uncontrollably circunstatces during this gas crisis. I can't express my disappointment of my final receipt if $117.00 less a service fee all customers are having to pay, while still the profit of U Haul a multi-billion company is only being deposited at this time of crisis to there bank account ...... NOT GOOD BUSINESS to a company Ive used for 50yrs+. I do plan on making a larger complaint to recover that exspense hence the unfairity of this rental experience.EZEKIEL J. | Overall Experience
No waiting time in and out.EDWARD P. | Online Move In
All the staff is wonderful and very friendly and helpful. But I would like to give Naya a shout out for being the best. She went above and beyond.Deneen R. | Overall Experience
Great experience!Stephanie G. | Overall Experience
El cliente no dejó un comentario.Karla N. | First Impressions
Siempre usaré sus instalaciones.nelson l. | First Impressions
I really enjoyed the interaction with the staffLeslie B. | First Impressions
Entrance often becomes a cluster f! tammy and her team were great to work with!Tom P. | First Impressions
very friendly an helpfulANTWANA R. | First Impressions
Thank you for taking care of us and our stuff. A couple more carts might be helpful on the weekends but other than that, we would recommend this business to anyone.JASON W. | Overall Experience
Obtaining my unit was very easy. The person who helped me was super kind and worked with me to get a unit easily accessible for my father (who is older). I believe this was the same person who helped me out upon check out as well via phone and she was also helpful again. I will use this place again and again. I never have issues.Cameron M. | Overall Experience
I kept this unit for approx 5 years. It had been broken into twice. First time all of my brothers vinyl records were stolen approx 4,000 that he collected from the time he was very young and passed away at the young age of 59. I got one month of free rent. Because I didn't have a catalog of what was in the collection I couldn't claim on my home owners insurance. Even more important is I can never replace them. Don't leave anything that is of value or sentimental. These people DON'T care.ROXANNE G. | Overall Experience
Secure location and well-maintained facility with very comfortable and accessible keyless electronic gate. The staff is very helpful.Elvis L. | Overall Experience
Friendly and helpful staff.Christina C. | Overall Experience
Location and storage unit are great, clean, easy access. There were a few issues with initial storage unit quoted, changed unit without contacting me, price increase from the one originally quoted. Billing not updated to reflect agreement, all seems to be corrected now.Fatima M. | First Impressions
I realize that Saturday's are busy times and most of the staff were friendly, it seemed like you were understaffed at the front customer service counter. Regardless, I would still recommend friends to your business.James M. | First Impressions
El cliente no dejó un comentario.Jason G. | Overall Experience
The customer service and energy is awesome there. I like how it's culturally diverse and how gender doesn't play a role in the level of respect and responsibility that's needed to support customers after all those trucks are big and equipment is heavy but each employee surpassed my expectations with a smile even when I needed assistance outside of normal duties they rose to the challenge. I'm so excited to see how they may grow into management or ownership one day. Only advice is when lines gets long there should be an outside waiting area or better way to organize customers who need to park temporarily or for the time of their rental for extended parking. So maybe a text system to say who is next because coming off that hill swinging into a full line of trucks is not the safe way to go because your employees are struggling to move trucks cars and that energy can be used to help customers not be traffic control. Overall great facility and teamwork!Jada P. | Overall Experience
El cliente no dejó un comentario.Colleen G. | Overall Experience
El cliente no dejó un comentario.sharnise w. | Overall Experience
Chuckie was kind and thoughtful and I'm grateful he helped me in my time of need. GraciasTami S. | First Impressions
El cliente no dejó un comentario.Gigi H. | Overall Experience
The management staff was very helpful, thank youClara G. | Overall Experience
Office staff was extremely helpful with both my move in and my move out. Switched me to a larger unit that was available when I arrived after I had reserved a unit that was too small. So good at communication. Tammy even called me to let me know she's straightened out my check in codes when I had to get another unit.CHARLIN S. | Overall Experience
Very professional and did anything that they could to help their customers.Michelle T. | Overall Experience
El cliente no dejó un comentario.bridget p. | First Impressions
El cliente no dejó un comentario.MIGUEL R. | Overall Experience
El cliente no dejó un comentario.Jhon S. | Overall Experience
El cliente no dejó un comentario.SAVITHA A. | First Impressions
El cliente no dejó un comentario.F Brian B. | First Impressions
Average because they are overloaded on trucks and park them down the isle where the storage units are. Very hard to get a truck down the isle so to unload.Mark S. | First Impressions
El cliente no dejó un comentario.Dyana B. | Overall Experience
SO many issues trying to rent, access and utilize our rental unit. The only person we encountered at this facility who was VERY FRIENDLY and helpful was DON! If it weren't for him, three different times, we would not have been able to access our unit, due other staff members errors!CHERYL K. | Overall Experience
Rating my overall experience as excellent means I have always prized U-Haul as the number one storage in USA. Thank you all for your professional service.Ramiro D. | Overall Experience
My experience with my storage unit can only be rated as below average. I've never had a bad experience with Uhaul but this new experience makes me change my opinion because I had damages. I made my payments on time for the duration of the time I needed the storage facilities. But the day I moved my furniture out of both of my units. I noticed alot of my furniture was molded and some were completely ruined. And of course the insurance coverage I paid for each of my units doesn't cover that form of damage. Not to mention they were climate control facilities inside a building So not only did I waste money on insurance. Now I have to purchase new furniture.Kenya P. | Overall Experience
Samantha Miller was especially professional and helpfulLindsay B. | Overall Experience
Great staff and willing to assist the weary travelers! Made the whole other part of renting a uhaul and delivering to a completely different location snafu painless.Donna H. | First Impressions
El cliente no dejó un comentario.ELIZABETH G. | Overall Experience
Everyone very professional, and friendly. The staff went out of their way to accommodate me. I would definitely use again and highly recommend.Larry T. | First Impressions
Great place for storageDarryl M. | Overall Experience
El cliente no dejó un comentario.timothy j. | First Impressions
I reserved a unit 3 weeks in advance, just to be told on the day I was going to use it, it was not available. I was offered a bigger unit I did not need. I said yes. Just to find out it was already being used. No I will not tell a friend to use your services.timothy j. | Overall Experience
El cliente no dejó un comentario.PETER W. | Overall Experience
El cliente no dejó un comentario.linda r. | Overall Experience
Due to my work schedule, storage access was not conducive to me getting to the facility. Other than that, the staff over the past two years was great and very helpful. I am sure the current owner and staff are very good at what they do!DAVID J. | Overall Experience
The card entry system is horribleDarren O. | Overall Experience
Tha black girl was the only one who was friendly and helpfulMonica M. | Overall Experience
All of your team is awesome. Bryanna, Tammie, Tanya, Eldon among others were always cheerful as well as extremely helpful. We thank you for putting together such a wonderful group of folks. MikeMichael O. | Overall Experience
I've had my storage for 2 years and never had any issues! Thank you so much!ashleigh j. | Overall Experience
2 hours before I was suppose to pick up my pre rented truck, they called to tell me they didn't have that size truck and I needed to go from Pineville to south Blvd. which took almost an hour with traffic. South bid location was great. Pineville not so much. The inconvenience was really bad customer service.Ronnie F. | First Impressions
I was very satisfied that speaking for me others think differently but I will be back and I will recommend youMark W. | First Impressions
* Too much hassle * Had to have UHaul vehicles moved to allow our vehicle access to storage unit. * Storage unit was padlocked. Had to walk to office to get some to unlock it * Light in unit did not work . Attendant told me it was not UHaul's responsibility to repair.Anthony s. | First Impressions
I would highly recommend Ballantyne Uhaul to anyone new to the area and in need of storage. The people who work here are great.Theresa T. | Overall Experience
Was over charged for my U haul space and waiting to be contacted for resolution.William S. | Overall Experience
Good morning- Chuckie and his team were great all the way around! I had an unexpected and immediate need to move belongings with nowhere to take them. They helped with pricing out trucks, moving materials and even unit size based on my needs. The only issue I had was warmer than expected climate control areas near glass front windows. I will definitely be back or recommending others to UHaul Pineville-Matthews!John O. | Overall Experience
Two of the best associates I've met in any line of business. We were treated like VIPs the entire time. ¡Gracias!Lindsay B. | First Impressions
The elevator to the second floor was not working for over a week so I had to carry my items down stairs at the end of the building. Called the office to advise and they kept saying how to press the elevator button quickly after swiping the card. Eventually they came and tried themselves and saw it wasn't working.Gregory R. | Overall Experience
The guy that helped was super awesome and very efficient. I purchased some boxes and needed to return 1 today and Brianna tried to help me but she couldn't figure it out. After 30 minutes, I finally gave up...Jason G. | First Impressions
El cliente no dejó un comentario.Art D. | Overall Experience
El cliente no dejó un comentario.Kenneth H. | Overall Experience
Every employee was friendly and alsways helpful. Thank you to all of them.Sean C. | Overall Experience
Chuckie was so helpful with every aspect of my storage unit.MARIA R. | Overall Experience
El cliente no dejó un comentario.Tony D. | Overall Experience
El cliente no dejó un comentario.LeShundra N. | Overall Experience
It was smooth sailing!!Gigi H. | First Impressions
The team at that location is exceptional. Friendly, professional and accommodating. Defiantly will make the extra trip to do business there again.Lynol V. | Overall Experience
Communicating with the staff was always easy. Never had a negative experience here.Kayla T. | Overall Experience
Great service and very helpfulJames M. | Overall Experience
At a very difficult time in life, Chuckie and his staff went above and beyond to help me as much as possible. I was there a little over a year and saw several GM's come and go. Chuckie did the best.Dawan W. | Overall Experience
Great management! Great staff!! 😊Jacquetta C. | Overall Experience
Chuckie and his staff have been very helpful with all of my truck and storage needs for moving my business and household.Allyson S. | Overall Experience
Above excellent customer service from Denzell. Also another young lady in the office was very warm and welcoming. This was a way better experience than using Public storage.Vantonei G. | First Impressions
I was very happy with the serviceGene g. | First Impressions
Great customer experienceTeresa J. | Overall Experience
All goodJan M. | Overall Experience
Pretty seamless to rent a storage unit. They do require proof of insurance. I don't remember seeing that requirement. (It could have been there, but I didn't remember seeing it.) 1st month is free.Donnie H. | First Impressions
Great servicecynthia D. | Overall Experience
Worst experience I have ever had. The staff are rude, unprofessional and could care less about customers. Seems they can do whatever they want with no repercussions. Moved my stuff to Public Storage.Tara H. | Overall Experience
The experience went smoothly.cynthia D. | Overall Experience
Comfortable experienceLOUIS V. | Overall Experience
Employees could be more friendly and helpful to customers. They always seemed annoyed when I went into the office.Lynda Z. | Overall Experience
PROFESSIONAL & COURTEOUSLOUIS V. | First Impressions
Staff was great, the young lady who helped me was excellent... even killed a wolf spider on my behalf!Rick S. | First Impressions
Very slow processDarwin A. | First Impressions
Easily accessible from major highways, 24-7 access, very secure.Karen H. | Overall Experience
I rented a truck from Philly to Ballantyne. I needed two seprate storages for about two months then one more truck for my final destination. Everything was excellent. I recommend uhaul. Thumbs up!JOHN C. | Overall Experience
the parking lot is dirt and crowded. staff is good but I think they need more help.Janet R. | Overall Experience
U-haul's customer service is really bad across the board, not just this location. At Ballantyne they didnt want my dropoff, employees acted like sloths thru dropoff and renting of storage unit.BRENT N. | First Impressions
well maintaniedLARRY S. | Overall Experience
People were great but was charged an extra day when I was there before turn in time. Also they never checked back in my auto transport which was returned with truck. Would like a refund of the charge.jason g. | First Impressions
Asked GM Valerie for a W9 form, to setup as a vendor, so our company could make payments. She was not helpful and didn't make an effort to find a resolution. We have taken our business to CubeSmart.taylor M. | Overall Experience
The experience was wonderful! They were extremely helpful and very caring!Janie G. | First Impressions
Thanks.LYDIA C. | Overall Experience
Easy and convenientKaren H. | First Impressions
Great place to keep your things safe and secure. We had inside storagespencer d. | Overall Experience
I don’t know why this says that I have moved out on 4/10 because I have not moved out!Michael P. | Overall Experience
Tiara and her staff were extremely hard workers. They were all professional, friendly and welcoming. Each of her staff members assisted us with whatever we needed. Thank you, Tiara!iMogulTransport L. | Overall Experience
The U-Haul facility is always helpful, kind and friendly.jennifer B. | First Impressions
Customer service was great! Very friendly and helpful people. The unit I got was just what I needed.Michael P. | First Impressions
Keith was very knowledgeable and helpful in helping us select the storage unit.Paul D. | First Impressions
Prices were a little highSusan J. | Overall Experience
Overall very good experience. A short misunderstanding at checkout but resolved quickly by the manager. ¡Gracias!montine h. | Overall Experience
They gave me a truck with a busted tire ...anI did not realize it ..till after I had it loaded and ready to go...and they did nothing had me out of order for a entire day and refuse to refund me a dayTwana H. | First Impressions
Great job!Ralph L. | Overall Experience
Great staff!Ralph L. | First Impressions
I would recommend this storage facility to anyone moving or relocating or just needing a quick move. The staff was so very helpful, professional and efficient. The facility was very clean and secure.Oveita S. | Overall Experience
They gave me a price to pay using the mileage to and from where I was driving to and then tried to charge my card again. When asked to speak to the manager there were excuses after excuses. Poor custDiondra J. | Overall Experience
Needed help as the storage door was blocked by a piece of metal that needed to be adjusted. Nice staff who gave helpful suggestions on storing items.Ellen B. | Reservación
Very secure and clean. Friendly staffNathalie S. | Overall Experience
Great experience!!jacque j. | Overall Experience
trucks parked in front of my unit everytime i tried to access it i had to have them moved.i emptied my unit 2days after my monthly period and they wanted to charge me a full month rent.i refuse to payJohn H. | Overall Experience
Storage units and property are clean and well maintained. I give extra points for the security that's in place at this location. They have cameras everywhere, which leads to feeling extra protected.Stephanie H. | Overall Experience
Service was just as promisedWesley K. | Overall Experience
Best Storage Facility in the South! Very professional, clean, organized and plenty equipment availability.Heute I. | Reservación
Some staff is good. Location not disability friendly. Staff came close of running over ramp on van because not paying attention.Paul S. | Overall Experience
Servicio al cliente de excelencia. Friendly and very willing to help! I broke a mirror when moving in and asked the front desk for a broom, Kay the GM, came down and swept it up for us!Robin S. | Overall Experience
Clean,secured and friendly staffVENKATA M. | Overall Experience
Somebody cancelled mystiRgeunut creating lots of infusionAngela H. | Reservación
The owner and staff provide excellent customer service. They guided us to the unit and provided bottled water during our move in. They went above and beyond!jennifer b. | Reservación
Very helpful and polite staff.Melissa B. | Reservación
The staff went above and beyond to accommodate me when i brought my truck back. THANK YOUterry r. | Overall Experience
Kay was fantastic from unit rental to buying moving supplies to the truck rental. She is on top of her game and provides thorough and efficient service.Jeffrey W. | Overall Experience
Awesome attitude and tge best customer service. Kat the manager always has a smile and tries to help out in any posible way she can to make it a great experience. Will definately recomend to familyAlejandro G. | Overall Experience
Nicest people at this facility. Convenient location. I rented moving truck and used the storage. Moving never fun but it sure was easier this time. Packing supplies,dollies,everything you need. GraciasKathy C. | Overall Experience
Our lock got removed somehow, and the staff locked the unit when they found it open. He are happy they secured the unit, but we wish they had notified us that something had happened.david p. | Overall Experience
Kay, the lady who was there on my moveout day was fabulous. Extra mile service. Exceptionalkim m. | Overall Experience
Great location. Kay the manager is excellent.RICHARD D. | Overall Experience
Everyone was excellent, thank you!RUSSELL D. | Overall Experience
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