Customer Reviews for U-Haul Moving & Storage of Ballantyne

7,180 comentarios

13401 Lancaster Hwy   Pineville, NC 28134

(704) 541-7999

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(704) 541-7999

13401 Lancaster Hwy
Pineville, NC 28134

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas
  • Almacenamiento de bote
  • Almacenamiento de RV
  • Almacenamiento de vehículos

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
3.0

My problem is not with the location, it is with your booking system. I ordered two dollys and 30 blankets. And there was none available. And they blamed you.

Willi G. 
Clasificación:
1.0

Like many U-Haul locations, the customer service is non existent. Long lines, one person working, cranky people with no regard for others.

Mark R. 
Clasificación:
5.0

El cliente no dejó un comentario.

frank D. 
Clasificación:
3.0

It was 15 minutes before closing and I think they were mentally done for the day.

Jeff J. 
Clasificación:
5.0

El cliente no dejó un comentario.

esiema I. 
Clasificación:
1.0

truck was in bad repair

RAYMOND S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Scott S. 
Clasificación:
5.0

This location was great! The staff were friendly enough, the store was clean (it smelled clean too) and the 15ft truck I rented had very cold AC & zero mechanical issues. I would definitely use this location again!

Dana W. 
Clasificación:
5.0

Everything was good. My only complaint was I filled the gas back more than I should have because it was hard to judge. They wouldn't reimburse me for the overage.

Cindy F. 
Clasificación:
5.0

Excellent customer service! Personnel there were very pleasant to work with and they got me in/out with my trailer in no time. Appreciated the timeliness; keep up the great work!

Vera W. 
Clasificación:
5.0

Tania and all crew in the store were very nice and helpful

Luis M. 
Clasificación:
5.0

Chuckie was the very best. Been there about 2 years and he is always super friendly and helpful.

Geary B.  |  Overall Experience 
Clasificación:
2.0

Drove to Charlotte, got there at 2:30pm and left it where we were told. We could have received a day early credit, but they waited until 4:30pm to check it in. Not happy about that

William J. 
Clasificación:
5.0

El cliente no dejó un comentario.

MIKE R. 
Clasificación:
5.0

El cliente no dejó un comentario.

JUDI K.  |  Overall Experience 
Clasificación:
3.0

The truck was not in great shape. It sounded like it might fall apart while we were driving. We had to go to a second location to get our reserved truck and it was a smaller truck. We had to make an extra trip because of it. Not the best experience

Jeremy C. 
Clasificación:
1.0

Ive made a reservation for a 10 feet truck and I paid 23 dollars online. But the. When we went to pick it up and the guy told us that he didnt have any trucks available. So he rent us a van And cost us $60! More than a truck!!

Mauricio S. 
Clasificación:
5.0

Staff was great! Check-in was seamless. After hours return was not bad, but (not us) some customers were trapped behind the locked gate, trying to get out ... we were not able to help them.

Benjamin M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Anton S. 
Clasificación:
3.0

I didn't appreciate U-haul saying that I owe them money when I knew I had paid my bill. As long as I was treated well, I'M good. Millicent Moore

millicent M. 
Clasificación:
1.0

They changed ne for gas and I filled it up. I took a picture. I need to be reimbursed $13 asap. It's the principle not the money

Dawan W. 
Clasificación:
3.0

El cliente no dejó un comentario.

Bryan C. 
Clasificación:
2.0

The workers at the location were great. Very friendly and helpful. I'm upset about the equipment that I was given. The straps on the auto transport were completely destroyed and nullified the reason for getting the U-Haul, however I was still charged for everything which has me very upset.

Michael R. 
Clasificación:
5.0

El cliente no dejó un comentario.

KEVIN K. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jose R. 
Clasificación:
5.0

By far the cleanest, most professional one I have been to ever.. The owner was FANTASTIC!!

Dafanie A. 
Clasificación:
5.0

The manager was always helpful and professional. The facility was clean and the staff was helpful too.

URSULA D.  |  Overall Experience 
Clasificación:
1.0

El cliente no dejó un comentario.

JIMMIE C. 
Clasificación:
1.0

When i returned the truck, which was after hours, the App charged me for Gas yet i filled it up to the level that i got it initially. I called the manager at that location to ask for a refund and he was so rude to me that he told me he does not have time to listen to me. Shout out to the team leader Alejandra Pina Laredo who gave me a chance to explain my situation and helping me out solve my issue. The General manager for that location needs to improve his attitude.

Dickson N. 
Clasificación:
5.0

Organizing this unit for rental was a last-minute idea Leah from customer service was fantastic in organizing it Sunday night Chucky on Monday morning was also fantastic and when all of our plans went oops we’re going a different direction everybody was wonderful and helping us cancel our reservations overall these employees of U-Haul have gone above and beyond in their customer service and they’re genuine care for us.

Anthony L.  |  Overall Experience 
Clasificación:
5.0

Unfortunately the unit wasn’t going to work for us but Chucky was phenomenal and very kind.We opted not to move into that unit it was because of outstanding circumstances within our family that we had to change our plans but we are hoping next week we will be able to continue with our moving process

Anthony L.  |  First Impressions 
Clasificación:
5.0

Terrible experience! Paid for a hand truck and non provided(I want a refund of 14 dollars for lack of dolly) Next problem, this rental had very little cold air and the entire trip was hot. This rental has loose steering and the dashboard shakes at 70 mph which is the posted speed limit on the highway to Greensboro. The driver's window has aweful wind noise with the window completely up, this will drive you crazy. This is my 5th rental from U-Haul and twice no dolly.

Ronnie B. 
Clasificación:
4.0

Fuel gauge on truck is not accurate. When I got in the truck I noticed it was just a tick below full. When I returned the truck I filled up the tank 2 miles from the drop off. Again, fuel gauge was a tick below full even though it was clearly full as I even topped off when filling it up. Sure enough they charged me a after hours service fee(even though I dropped it off at 3pm) and a fuel surcharge. It's really just ripping people off. If it did need 1 gallon of fuel and I dropped it off 3 hours earlier it's not my problem that you didn't get to it until "after hours". Additionally, the truck was filthy. Dirt and leaves in the back and empty soda cans in the cab.

Jon N. 
Clasificación:
1.0

Worst customer dealing, will try not go back here again. The behavior of the front desk person, who claimed to be the manager of the store ruined my whole day. When asked for a detailed receipt he said why what is your problem. If the manager is like that I wonder how the othe stuff woul be. He was so rude. I had to go to the yard and drive the vehicle parked on a dirty ground. Except one pleasant guy Daniel(hope I am prnuncing his name octet) it was horrible experience.

Surajit M. 
Clasificación:
1.0

I reserved the truck at Carolina Exports, down the street from my house. They changed it to a different location the day before. Waited in line 30 minutes and then had to walk the property for 10 minutes to find the truck. Then waited 10 minutes for them to open the gate. Finally no hand truck dolly which was preordered in advance. Customer service is gone.

brian S. 
Clasificación:
5.0

Great staff

MARY S. 
Clasificación:
5.0

Make it easier to pay with more than one card at a time. The truck I rented needed wiper fluid, but Karen and Jordan were top notch!!! Kudos. Great experience!!

Hedwig S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Hadi A. 
Clasificación:
3.0

El cliente no dejó un comentario.

Sashi A. 
Clasificación:
5.0

Great service

James S. 
Clasificación:
1.0

The vehicle had 150K miles and was unsafe to drive! Had reservations for 8:30 and did not receive the vehicle till after 9:00. Seems that the people at the counter are not very efficient and lost.

Guy D. 
Clasificación:
5.0

Please clean trucks.

Gary W. 
Clasificación:
5.0

Nothing, your already great

TROY E. 
Clasificación:
4.0

I thought I rented a dolly, but there wasn't one one the truck....the truck was extremely wobbly

Jonnean C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Timothy J. 
Clasificación:
5.0

Customer service was great. Vehicle was losing air in back tire and didn't have washer fluid, but other than that it was great. Not enough to give it a “no” for maintained, more of an FYI.

Glenn R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mauricio D. 
Clasificación:
3.0

El cliente no dejó un comentario.

Jim R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Pressley R. 
Clasificación:
5.0

exceptional customer service 👏

wanda W. 
Clasificación:
5.0

El cliente no dejó un comentario.

J K. 
Clasificación:
1.0

truck i reserved was not there. after pretending I didn't reserve it they told me it wasn't there and there wasn't anything they could do. I asked if I could have one of the other trucks there and they told me know, those were reserved. Eventually they took a truck out of maintenance and gave it to me. Since it was smaller than what I reserved I needed to make multiple trips and had to pay the movers an additional 300 - 400 because of the time overage. There was no concern for me as a customer, the general attitude of the store to me, and other customers, is that we are an annoyance. Shop is terrible. I will not use u-haul again.

Michael L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marion B.  |  Overall Experience 
Clasificación:
4.0

The restroom in the Farm Pond facility is real nice and well labeled.

Al H.  |  First Impressions 
Clasificación:
3.0

Staff needs to be more customer friendly and attentative. Rude and preoccupied when checking in and checking out.

lee t.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Amanda G.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

jim S. 
Clasificación:
4.0

The front desk at my time didn't seem to be helpful much

Nilesh V. 
Clasificación:
5.0

Manager was terrific. Very personable and very helpful.

Brian H. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARC D. 
Clasificación:
5.0

Ensure more appliance dolleys are available especially when reserving a truck and this equipment weeks in advance.

JAVON M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joanna H. 
Clasificación:
5.0

Very helpful staff.

Angelo M. 
Clasificación:
1.0

I was cheated out of money with this U-Haul rental. Not only did the mileage not match up and I had to pay more than double but when we were driving a roach crawled out of the vent. I used the rental truck for a couple of hours just to move items from my storage to my home. The trip was no longer than 20 miles but I was charged for 90 miles. It doesn't make sense and I regret not taking pictures of the mileage before and after but I didn't think someone would lie about that. I was scammed out of money and will not use them again. I also had requested for the large appliance dolly to be removed from the truck as we were no longer using it (we had one already) but I was still charged for it and the dolly stayed in the truck.

Chantal T. 
Clasificación:
4.0

El cliente no dejó un comentario.

Patricia K. 
Clasificación:
5.0

Chuckie and his crew are the best in the region. They are professional, courteous and have a can-do attitude. Customer service is rule #1 in this store and it shows! ¡Gracias!

Keith P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Frederick D. 
Clasificación:
2.0

Lady was rude

John H. 
Clasificación:
5.0

The owner was friendly and helpful. He hooked the trailer up for me and I was on my way. The only concern I have is that it could be difficult to navigate the facility with a trailer if you were inexperienced because of some of the tight turns and narrow gaps. I can see it increasing the likely hood someone damaging your equipment or the building itself. Otherwise, I had a great experience.

Joshua B. 
Clasificación:
3.0

Mae sure that additional equipment purchased is actually inside the truck. We had to make a second trip to the store because the customer service representative didn't follow the instructions. Parking lot is extremely small and there's not a lot of room to maneuver for the customers.

april I. 
Clasificación:
5.0

This is a great place with nice equipments. However the front desk needs to do a better job though..The lady to which I talked did not appear to me overall customer friendly. She didn't even bother to pull my reservations which I had missed. I managed to get a new reservation but to be honest my overall experience with the lady seemed to be off.

Nilesh V. 
Clasificación:
1.0

Highly unprofessional. Messed up my return location. Hooked up my trailer incorrectly. It came unhitched within 2 miles of leaving the location. Would not return.

Jody C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Theodor B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Berni D. 
Clasificación:
3.0

Location was ok but the 15ft truck had issues and if I wasn't in a time crunch I would have returned it for another one, the radio didn't work, the ac barely worked but fan only worked in low not good when the windows are fogged up and it's raining with 3 people in the cab, the ride was miserable, the clutch seemed to slip twice after refueling

Eric K. 
Clasificación:
2.0

Some of the staff is not helpful or professional. Have been in several times and there is either confusion or computer or printer issues.

Dana L. 
Clasificación:
5.0

Staff was friendly, knowledgeable and efficient.

Tanya W. 
Clasificación:
1.0

The customer service was terrible. While I was waiting for my turn to speak with a cashier, I watched an employee get bullied and quit, I watched 2 customers ridiculed because of their accents, I never received a receipt even though I repeatedly asked for one and I got supplies I made clear I didn't want when I reserved the truck. I do not recommend.

christina N. 
Clasificación:
1.0

I asked for a refund

KENNETH H. 
Clasificación:
5.0

El cliente no dejó un comentario.

jeff T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Howard W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lorely R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kimberly A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lawrence T. 
Clasificación:
2.0

I never got a receipt and was not emailed one either like I was told. Will someone please help!

Kevin S. 
Clasificación:
1.0

My bill is not what was discussed!! Insurance quoted $14.00 Total Bill would be $189.00 Not over $300.00 I will dispute it…..

Jennifer A. 
Clasificación:
5.0

Easy process and great staff

Michael A. 
Clasificación:
5.0

El cliente no dejó un comentario.

TERESA K. 
Clasificación:
4.0

The windshield wipers needed replacement they did not work in the rain.

Frank B. 
Clasificación:
5.0

The young woman who helped me at the counter was courteous and professional. It was a delightful experience.

MICHAEL H. 
Clasificación:
5.0

Once again U-Haul exceeds on customer service

JANET R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marie D. 
Clasificación:
5.0

Very smooth transaction. Truck was ready and waiting when I arrived. Inside counter associates were very friendly and efficient, which made the transaction and process completely seamless. Thank you for being on top of your game!!

John H. 
Clasificación:
5.0

Everyone was great! Thank you

Andrea B. 
Clasificación:
5.0

El cliente no dejó un comentario.

John D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark H. 
Clasificación:
5.0

My experience was great! Jennifer and the staff worked quickly and very well together. Overall Jennifer's positive energy affected myself and other customers. This was really a good experience!!!

CELESTE P. 
Clasificación:
5.0

General Manager Chuckie and crew were terrific!

Jonathan B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin D. 
Clasificación:
4.0

Service was satisfying

Kenneth W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Andrea B. 
Clasificación:
1.0

It took forever to get my van, it was the wrong van. And now my charge is over $100 dollars over charged due them receding the wrong mileage

Carey H. 
Clasificación:
3.0

El cliente no dejó un comentario.

Donnazetta M. 
Clasificación:
4.0

The added on costs increased the 19.95 to over double the amount to rent it.

claire I. 
Clasificación:
5.0

Great customer service...thank you Chuckie

Victoria H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dale B. 
Clasificación:
1.0

When customer makes a request more than a month in advance to pick up truck at a specific location. Please make sure that the truck is available when customer goes to that location to pickup the truck. I originally made reservations to pickup truck at New Furniture Outlet in Rock Hill SC but when I went to pick up the truck I was told when I got there that the reservation location had changed to U-Haul Pineville NC. Which took me out of the way for more than 1hour. When I got to UHAUL in Pineville the truck that I made reservation for 17ft truck had a damaged drivers outside mirror so I had to downgrade to a 15ft truck. The clerks there was very rude and impatient with me. It took me about an hour to get a truck. When I got home the shifter for changing gears was not working properly when I put the truck in reverse. So I called this problem in and it took the serviceman over 6 hours to come to my house to look at this issue. The shifter was/is very loose and definitely needs to be look at. He told me everything was find and working properly. I was not comfortable driving this truck but he said that all the other trucks operated the same way. In all for Friday I had 7 hours downtime from being changed to another location for pickup without any consideration to call me or email me in advance of this change. Also, I'm being charged twice for this reservation. I got charged on Friday April 22 $231.66 and Sunday April 24 $231.66. Why I'm I getting charged twice? It's very hard to get through to a customer rep. This was a very bad experience.

LaShon W. 
Clasificación:
5.0

El cliente no dejó un comentario.

David Heltman H. 
Clasificación:
2.0

I wanted to do the self check in option but was not able to because my vehicle was not assigned. When I went inside to get the keys I was told they did not have that vehicle available, even though I reserved it the night before. While I was in there, there were literally screaming children in the back office, not one moment was I in there with any sort of quiet. I ended up having to take a van (that made my move VERY difficult and I couldn't even get all my things in) and was offered no compensation. I would like someone to reach out about anything that can be done.

Justyce P. 
Clasificación:
5.0

Great staff and manager Chuckie is amazing at his job!

Ramon F.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

tyrone b.  |  Overall Experience 
Clasificación:
2.0

Every time I have ever been here, renting a truck, returning a truck, accessing my unit, buying boxes etc the return rental trucks are so backed up most times it is impossible to enter. Return trucks jammed up in the return with nobody doing check in. Very frustrating.

Ryan C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Alyssa V.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

WILLIAM S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

JANICE D.  |  Overall Experience 
Clasificación:
2.0

When we checked on they had assigned us a unit that had double locks from previous user. Had to reassign another unit. Wen we notified them we were moving out they never removed us and continued to bill us for another month. It took 2 phone calls to customer service to have them finally close out our account. And provide proof of a zero balance. We actually only used the unit for about 10 days.

Joe P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Iran S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas F.  |  Overall Experience 
Clasificación:
5.0

Kathy was so helpful and made my experience there one to remember!

LaVonda W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jennifer A.  |  First Impressions 
Clasificación:
5.0

Very pleasant experience

JANICE D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

TANISHA S.  |  Overall Experience 
Clasificación:
5.0

Left because u raised the rent to much money

GRAHARD S.  |  Overall Experience 
Clasificación:
5.0

I'm pleased costumer. Everyone very professional friendly, always very helpful!

Maria K.  |  Overall Experience 
Clasificación:
2.0

I rented a climate control unit. Obviously, it wasn't climate control. My bed made of leather melted on my table and damaged my bed set and table. They're both over $2,000.00. Yes, I declined the insurance because I had my own but all in the same breath if the unit was climate controlled this wouldn't have happened. I paid over $230 a month for items to be damaged. Never again!

Shanetta B.  |  Overall Experience 
Clasificación:
5.0

The manager Chuckie was excellent. Very accommodating.

LYNN JR P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Barbara R.  |  Overall Experience 
Clasificación:
1.0

On the day I moved in, the elevator broke. We couldn't use the stairs to get to our 2nd floor unit bc they had been locked from the inside. With no way to get back to our unit, we called Uhaul customer service who promised the facility manager would contact us the next day. Never, ever heard from him. We also called the emergency number listed on the elevator which was to the facility manager- he didn't answer and his voicemail was full. We left that night without ever getting access to our unit which was wide open all night. The next day, our friend was able to get to our unit for us by getting the office to unlock the stairs. We moved all our stuff out 2 weeks later. Poorly managed facility and poor complaints program.

BRIANA P.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

DEBORAH R.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

GARY H.  |  Overall Experience 
Clasificación:
5.0

Chuckie was amazing thank you!!!

melvin w.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Carlos C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jesenia R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

malis T.  |  First Impressions 
Clasificación:
5.0

Everything was good

Jesenia R.  |  First Impressions 
Clasificación:
2.0

My experience today was very inconvenient I moved in my storage 3 weeks ago, and today I go to get something out of my storage and u-haul mixed up my storage unit with someone else's. I was told they assigned someone else my unit and that I needed to take my stuff out and move it to another one. After explaining that this was not the first time the switched my unit I was able to get them to fix the issue. But U-Haul has to do better with schedule and reserving units one per customer and not double booking.

De'Bryana A.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

D.R Jordan L.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Ryan M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

F Brian B.  |  Overall Experience 
Clasificación:
3.0

What I didn't like was they don't pro rate and you lose money. I need my return.

Clara G.  |  Overall Experience 
Clasificación:
5.0

Thank you for the opportunity of allowing me to use your services the vehicle was clean 3/8 full of gas did the job I needed to get done. Respectfully Rosa

ROSA J.  |  First Impressions 
Clasificación:
5.0

The best Manger

RAYMOND R.  |  Overall Experience 
Clasificación:
5.0

Extraordinario servicio al cliente

Carlos C.  |  First Impressions 
Clasificación:
5.0

Thanks to the staff! Very friendly and professional.

Anthony A.  |  First Impressions 
Clasificación:
3.0

I am not treated well by sine of the uhaul stores like the boxmeer store. Unfortunately with the charity work that i do i have to use uhaul. I am getting use out of home depot trucks they have no mileage charge unlike GREEDY UHAUL charging from $.79 to .99 a mile. Greed the ole American Greed! I have no issue with ballentyne store. Boxmeer store has taken money from me an entire month ago$83.09.. They locked me out a storage 3 days after i put items there and have not allowed me use of the storage for an entire month. On saturday i hored two guys to help me get the items called before i came $150 for the guys to come only to not get in the storage was told they cant let me..TO GET MY DAM STUFF REALLY. I HATE UHAUL ACTIONS AND DOES NOT TAKE RESPONSIBILITY IN WHAT THEY DO TO CUSTOMERS. I REPORTING YOU ON BOXMEER UHAUL CINDY DO NOTHING GM TO THE NEWS YOU HAVE COST ME ALOT OF MOMEY AMD ILLEGALLY CHATGED MY CREDIT CARD CINDY..YOU MADE A $39 TRUCK RENTAL DRIVING 49 MILES INTO ALMOST $200 RENTAL WTH!!!!!!!!!UHUAL is not hirting for money. I want time suffered denied my things, relentless efforts calling boxmerr store emailing calling customer service about this matter govingbthe rin around! I am seeking from boxmeer store $1000.00 in damages plus if legal gets invole uhaul takes care of the fee. You have made me suffer boxmeer store for no reason! 980.230.5379 i do not want Cindy i want her boss or higher! Spoke to cindy at boxmeer again last monday and now a week later still grief for me....$1000.00 in damages and suffering....Boxmeer store the worst dont recommend! Tried to get them cut there lock off they said there lock cutter has to charge.Dam all this. Uhual cost mr lyft would not all me to bring truck back tonloacation i had to pay $25 yo go grt my car...uhual was not like this inconvenience folks on purpose. Stealing money from credit card Lovking u out a unit that is not dir foe payment totally ignoring you as a customer!!! Your demand is great..quality is poor at uhual!!

Rosine B.  |  First Impressions 
Clasificación:
2.0

Freight elevator is so small, and totally inconvenient. My wife & i thought we had booked an outside unit, not interior 2nd floor. When i was done - the reps advised me i was not allowed to return the equipment because someone else already determined a different place for me (which was completely out of the way). When i was done unloading everything, i had to physically move 4 trailers in order to make the turn to exit the facility. Horrible experience, very very nice people.

Ryan P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Steve L.  |  Overall Experience 
Clasificación:
4.0

Very clean

JUDI K.  |  First Impressions 
Clasificación:
5.0

When dealing with the Manager he goes over and beyond to help you.

RAYMOND R.  |  First Impressions 
Clasificación:
5.0

prices was high for a one way drive , but the movers was great and professional

mark k.  |  First Impressions 
Clasificación:
1.0

Horrible customer service. Ill never go back.

Jasmine W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Carol G.  |  Overall Experience 
Clasificación:
2.0

The staff outrages to some customers abd do not talk friendly. They are disrespectful in conversations they have in front of customers. They hang the phone up on you if you ask a question they cant answer. The trucks are not always cleaned out. The place is an over action JUNGLE OUT OF CONTROL!!!!!! HELP

Rosine B.  |  First Impressions 
Clasificación:
1.0

The customer service center line have some very rude representatives. I talked with few of them because I had some issues with my reservation n wanting to cancel out my storage unit and man they where rude with no descent customer service. One of their names is Ryan very rude

CHRISTIANA R.  |  Overall Experience 
Clasificación:
3.0

I would of gave it a five star but the first day we went there but there was a young female who work there and had a nasty attitude and was upset because she needed to move a truck out the way. It was blocking the storage they gave us but then came this other female who was a manager and solve the problem, and I told her that girl needs not to work there with that f up attitude, she got us really upset but the manager was really nice and was apologizing for that young girl. After that we end up having our stuff an extra month and did not have any problems. Staff was really nice when we would go and take our stuff out. We would ask if they can please move the truck out of our way and they would without any problems…

Verley S.  |  Overall Experience 
Clasificación:
3.0

Storage unit was fine. Quarters are tight when pulling a trailer. Frequently have to have uhaul trucks moved to get access to unit. Often had to move small trailers to be able to get out of facilities while pulling my trailer, rentals were often not parked in marked spaces, once popped my trailer tire on the tongue of a rental trailer that was jutting out into lane. Staff was courteous and helpful when needed.

russ p.  |  Overall Experience 
Clasificación:
2.0

I had to drive ten miles from there just to get a truck when I already had to drive 30 miles from where I was moving to. Poor service from Uhale in Kentucky, even poorer in Pineville, NC. Had to move my stuff in with no lights. Now I have damage property. They Over charged my account. I paid 160$ a month. Signs where outside saying 89.99$. Had to handle business cause I had a family and all our belongings with us. My Wife was very upset.

Maharris R.  |  Overall Experience 
Clasificación:
5.0

GM Chuckie Barner and his staff was excellent. This location is very professional and offer outstanding customer service. They are always helpful and more than happy to assist with your needs. Chuckie is the best! I would definitely recommend this location for all your UHaul needs! It was great working with you guys!

Regina F.  |  Overall Experience 
Clasificación:
1.0

El cliente no dejó un comentario.

Karmen D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Mary L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

melissa b.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Saty M.  |  Overall Experience 
Clasificación:
5.0

Excellent in every regard. Check out by Kadysja was more efficient than any checkout experience I have ever had with any retail experience. Check in experience was excellent. Perficet customer service!

Steve L.  |  First Impressions 
Clasificación:
3.0

No light in the storage o and access to my storage was difficult because it was behind the door to that storage area

Adelina O.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Lynette M.  |  Overall Experience 
Clasificación:
5.0

It was great. The only problem was the rented me a 10 × 15 but because it wasn't clean they gave me a bigger one. They manager said same price but I was charged for larger one. I think I should be charged for the smaller one. I should get a credit on it. Plus 2 different rentals in 3 days I got one free month can I get a second one too.

RAYMOND R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Tim M.  |  Overall Experience 
Clasificación:
3.0

Over sold the units. The unit i was promised and reserved did not exist. Had to find alternate options

ANDRIA S.  |  Overall Experience 
Clasificación:
5.0

Everyone was very helpful and friendly. Would definitely recommend this facility.

Anne marie D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Aniya C.  |  Overall Experience 
Clasificación:
3.0

I would of said excellent but there is a young girl that works there, that is not professional at all, she didn't want to move the truck that was blocking our storage and my husband is trying to tell her we have a truck full of stuff and we need the space. So I went to the office nobody was there but then that girl came and gave me attitude, I lost it and told her off on that girl. it looks like the manager went and help out and fix the problem with this nasty young girl issues. The manager was very understanding and very helpful and I told her about that young girl, so the manager kept apologizing to me.

Rachel and Verley S.  |  First Impressions 
Clasificación:
5.0

Staff is super friendly and helpful. The storage units are very clean and maintained.

Barbara R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Lisa F.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

kristi c.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Erin K.  |  First Impressions 
Clasificación:
2.0

I got stuck inside of the facility after moving in not being able to open any gates to get out receiving "access denied" message. It was only 7:15 pm but the facility access hours are 5am - 10pm. Tried to call the facility manager but it went straight to the voice mail box that was full. Luckily, I noticed other customers retuning their truck after hours and I asked them to try swiping my card at the terminal outside of the main gate. It worked and I was able leave, otherwise I would have been stuck overnight waiting for the office to open next day. Very confusing and poorly design system!

Stanislav L.  |  First Impressions 
Clasificación:
4.0

In person service and ease of business was excellent!

Todd P.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

SUMAN W.  |  First Impressions 
Clasificación:
5.0

Friendly, helpful, courteous staff. They listened as I explained my situation and then helped me with the best solution for my need.

Lisa F.  |  First Impressions 
Clasificación:
5.0

Staff very friendly and professional ! I'm glad with my choice!!!

Maria K.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Gulshan M.  |  Overall Experience 
Clasificación:
3.0

The light in our unit has not worked for more then a year. Some staff told me it was my problem to fix. That is totally unacceptable based on the rent I was paying The phone system is horrible. Long waits and you can not speak with a person. This was very frustrating and tells me UHaul is not customer friendly or focused.

Anthony s.  |  Overall Experience 
Clasificación:
5.0

The young lady that assisted me Khadijha was an extreme help. Very sweet and positive energy coming from her. She helped me in a very timely manner. Probably the best experience I've had at an uhual.

Chaim M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

jerome f.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Ryan H.  |  Overall Experience 
Clasificación:
5.0

Tammie is amazing on every level!

kristi c.  |  First Impressions 
Clasificación:
3.0

This complaint has to donwith a previous conversation I had with Charles regarding returning the 26' truck at time when charlotte is experiencing a gas shortage As I had mentioned to Charles the customer cannot/should not be held liable for for the crisis while no gas stations are open and the ones that are, you have to find them, meaning 10-30miles from your drop-off destination point. In a short summization I was charged $4.00 gallon from quarter to half tank marker in addition to 30miles on top of what had wouldn't have to pay had the customer be help liable for uncontrollably circunstatces during this gas crisis. I can't express my disappointment of my final receipt if $117.00 less a service fee all customers are having to pay, while still the profit of U Haul a multi-billion company is only being deposited at this time of crisis to there bank account ...... NOT GOOD BUSINESS to a company Ive used for 50yrs+. I do plan on making a larger complaint to recover that exspense hence the unfairity of this rental experience.

EZEKIEL J.  |  Overall Experience 
Clasificación:
4.0

No waiting time in and out.

EDWARD P.  |  Online Move In 
Clasificación:
5.0

All the staff is wonderful and very friendly and helpful. But I would like to give Naya a shout out for being the best. She went above and beyond.

Deneen R.  |  Overall Experience 
Clasificación:
5.0

Great experience!

Stephanie G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Karla N.  |  First Impressions 
Clasificación:
5.0

Siempre usaré sus instalaciones.

nelson l.  |  First Impressions 
Clasificación:
5.0

I really enjoyed the interaction with the staff

Leslie B.  |  First Impressions 
Clasificación:
4.0

Entrance often becomes a cluster f! tammy and her team were great to work with!

Tom P.  |  First Impressions 
Clasificación:
5.0

very friendly an helpful

ANTWANA R.  |  First Impressions 
Clasificación:
4.0

Thank you for taking care of us and our stuff. A couple more carts might be helpful on the weekends but other than that, we would recommend this business to anyone.

JASON W.  |  Overall Experience 
Clasificación:
5.0

Obtaining my unit was very easy. The person who helped me was super kind and worked with me to get a unit easily accessible for my father (who is older). I believe this was the same person who helped me out upon check out as well via phone and she was also helpful again. I will use this place again and again. I never have issues.

Cameron M.  |  Overall Experience 
Clasificación:
1.0

I kept this unit for approx 5 years. It had been broken into twice. First time all of my brothers vinyl records were stolen approx 4,000 that he collected from the time he was very young and passed away at the young age of 59. I got one month of free rent. Because I didn't have a catalog of what was in the collection I couldn't claim on my home owners insurance. Even more important is I can never replace them. Don't leave anything that is of value or sentimental. These people DON'T care.

ROXANNE G.  |  Overall Experience 
Clasificación:
5.0

Secure location and well-maintained facility with very comfortable and accessible keyless electronic gate. The staff is very helpful.

Elvis L.  |  Overall Experience 
Clasificación:
5.0

Friendly and helpful staff.

Christina C.  |  Overall Experience 
Clasificación:
3.0

Location and storage unit are great, clean, easy access. There were a few issues with initial storage unit quoted, changed unit without contacting me, price increase from the one originally quoted. Billing not updated to reflect agreement, all seems to be corrected now.

Fatima M.  |  First Impressions 
Clasificación:
3.0

I realize that Saturday's are busy times and most of the staff were friendly, it seemed like you were understaffed at the front customer service counter. Regardless, I would still recommend friends to your business.

James M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jason G.  |  Overall Experience 
Clasificación:
5.0

The customer service and energy is awesome there. I like how it's culturally diverse and how gender doesn't play a role in the level of respect and responsibility that's needed to support customers after all those trucks are big and equipment is heavy but each employee surpassed my expectations with a smile even when I needed assistance outside of normal duties they rose to the challenge. I'm so excited to see how they may grow into management or ownership one day. Only advice is when lines gets long there should be an outside waiting area or better way to organize customers who need to park temporarily or for the time of their rental for extended parking. So maybe a text system to say who is next because coming off that hill swinging into a full line of trucks is not the safe way to go because your employees are struggling to move trucks cars and that energy can be used to help customers not be traffic control. Overall great facility and teamwork!

Jada P.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Colleen G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

sharnise w.  |  Overall Experience 
Clasificación:
5.0

Chuckie was kind and thoughtful and I'm grateful he helped me in my time of need. Gracias

Tami S.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Gigi H.  |  Overall Experience 
Clasificación:
4.0

The management staff was very helpful, thank you

Clara G.  |  Overall Experience 
Clasificación:
5.0

Office staff was extremely helpful with both my move in and my move out. Switched me to a larger unit that was available when I arrived after I had reserved a unit that was too small. So good at communication. Tammy even called me to let me know she's straightened out my check in codes when I had to get another unit.

CHARLIN S.  |  Overall Experience 
Clasificación:
5.0

Very professional and did anything that they could to help their customers.

Michelle T.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

bridget p.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

MIGUEL R.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Jhon S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

SAVITHA A.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

F Brian B.  |  First Impressions 
Clasificación:
3.0

Average because they are overloaded on trucks and park them down the isle where the storage units are. Very hard to get a truck down the isle so to unload.

Mark S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Dyana B.  |  Overall Experience 
Clasificación:
2.0

SO many issues trying to rent, access and utilize our rental unit. The only person we encountered at this facility who was VERY FRIENDLY and helpful was DON! If it weren't for him, three different times, we would not have been able to access our unit, due other staff members errors!

CHERYL K.  |  Overall Experience 
Clasificación:
5.0

Rating my overall experience as excellent means I have always prized U-Haul as the number one storage in USA. Thank you all for your professional service.

Ramiro D.  |  Overall Experience 
Clasificación:
2.0

My experience with my storage unit can only be rated as below average. I've never had a bad experience with Uhaul but this new experience makes me change my opinion because I had damages. I made my payments on time for the duration of the time I needed the storage facilities. But the day I moved my furniture out of both of my units. I noticed alot of my furniture was molded and some were completely ruined. And of course the insurance coverage I paid for each of my units doesn't cover that form of damage. Not to mention they were climate control facilities inside a building So not only did I waste money on insurance. Now I have to purchase new furniture.

Kenya P.  |  Overall Experience 
Clasificación:
5.0

Samantha Miller was especially professional and helpful

Lindsay B.  |  Overall Experience 
Clasificación: