Comentarios de los clientes para U-Haul Moving & Storage of Ballantyne

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de U-Haul Moving & Storage of Ballantyne

Clasificación general:

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Brenda B.
Clasificación:

Stand behind what your representatives tell their customers. Don't help another customer before the representative is though with the first customer. I waited almost forty five minutes finalizing my transaction, between customers and your representative yelling at another customer. Horrible experience with U Haul.

Edson M.
Clasificación:

If you're in this location for the first time, you will get lost trying to get out. There is no signage indicating the exit as you can't go out where you came from

NICOLE C.
Clasificación:

El cliente no dejó un comentario.

Colleen G. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

sharnise w. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

CHRISTOPHER S.
Clasificación:

Improve customer service. The young woman I dealt with when returning the vehicle was unhelpful, rude, and even slightly hostile, because I apparently didn't leave the vehicle in the proper spot. I left the vehicle in the same spot I picked it up, because no one had told me to do otherwise. She eventually took the keys and said someone would check in the vehicle, but that wasn't done timely because I was charged for an extra day. This was an atrocious way to treat a customer.

GEORGE A.
Clasificación:

Clone Tammy! She was fantastic in every aspect of our transaction!

Davie H.
Clasificación:

Friendly courteous staff. Internet issues prohibited many customers from picking up their rentals via the app which resulted in many frustrated customers on a busy Saturday. But the staff worked hard to accommodate everyone and did a great job. Great group of folks!

JORGE B.
Clasificación:

All good

MICHAEL P.
Clasificación:

People working here are unfriendly and rude. They wouldn't even open the gate to let me out, I had to go find someone and ask and the lady had a rude comment. I will look elsewhere next time.

james W.
Clasificación:

listed on the website as a 24 hour access location...when attempting to pick up my truck outside with the app via my appointment, my designated truck was not there...I enter and have to go through another "application process" to get my truck...I am then informed that this location does not do 24 hour drop off and I'd have to come back the following day during business hours to drop off the rental...I chose this location because I was led to believe via the website it was a 24 drop off...I had arranged a ride later in the night but did not have one for the nest day...on top of that my wife had to miss two hours of work and watch our children as I returned the truck and paid for a $20 uber back to my house. This experience ended up costing my family way more time and money than had I expected and if the information on the website was accurate I could have chosen a different location.

Tami S. | First Impressions |
Clasificación:

Chuckie was kind and thoughtful and I’m grateful he helped me in my time of need. Thank you

David S.
Clasificación:

El cliente no dejó un comentario.

Thomas T.
Clasificación:

El cliente no dejó un comentario.

ELIZABETH W.
Clasificación:

I was absolutely disappointed with the services I got from U-Haul not only was the dalai broke and would not roll they charged me for 2 days Which left my banking account in the negative and the girl Tammy at the location I went to Ballentine was so rude And actually acted as though I should not have been upset

ANIRBAN P.
Clasificación:

El cliente no dejó un comentario.

Tierney M.
Clasificación:

A little hard to maneuver around because all the trucks, but the customer service was excellent!

Gigi H. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Vikram M.
Clasificación:

I was falsely charges for gas. The fuel was not full and I made sure I let the agent know about this. The salesperson saw this and said that they will adjust it in the contract, but they didn't. I came back to drop off the vehicle and asked about this again, I was told that I should be good to go. I come home and get an email receipt which charged me for the fuel. I had to call customer service and wait for 30 mins and get the money refunded. Annoying thing is that, eventhough I mentioned this matter twice to the person in store, they did not take responsibility.

THOMAS P.
Clasificación:

El cliente no dejó un comentario.

Derrick S.
Clasificación:

Improve the access to customer parking area.

Dennis P.
Clasificación:

When I pointed out that the mileage was not accurate as I picked up the vehicle I was ridiculed and still have not been reimbursed for the difference even though I have the paperwork showing it.

sean L.
Clasificación:

Nothing

RODNEY F.
Clasificación:

El cliente no dejó un comentario.

Clara G. | Overall Experience |
Clasificación:

The management staff was very helpful, thank you

ERIK O.
Clasificación:

El cliente no dejó un comentario.

Rudolph S.
Clasificación:

staff was very fast and helpful

BENJAMIN Q.
Clasificación:

El cliente no dejó un comentario.

Leann M.
Clasificación:

El cliente no dejó un comentario.

Tracy J.
Clasificación:

Staff is always friendly and personable. I only rent from this location and every time I have gone in I have been greeted, the store is clean and process is seemless.

Gerard S.
Clasificación:

El cliente no dejó un comentario.

Thomas O.
Clasificación:

no changes, quick and friendly with great regard for covid restrictions

Jeremy B.
Clasificación:

El cliente no dejó un comentario.

Clayton S.
Clasificación:

Arrived at 10:00 am to pick up my trailer. Waited in line for 15 minutes only to find out the trailer was not available. Had to call back multiple times to find out when the trailer would be available for pick up. Finally was given a pick up time. Waited in line again for 15-20 minutes. Trailer was on-site but “not in the system”. 30 minutes later I finally left with the trailer. Fortunately the warehouse where I was picking up my furniture was open late in the evening, otherwise I would not have missed my pickup and would have reserved the trailer for nothing!!

David S.
Clasificación:

Everything was amazing!

ROBERT S.
Clasificación:

Fine

Aleksei K.
Clasificación:

El cliente no dejó un comentario.

Laura F.
Clasificación:

Customer service was fantastic.

Venkata D.
Clasificación:

El cliente no dejó un comentario.

Joel S.
Clasificación:

El cliente no dejó un comentario.

PAUL W.
Clasificación:

Service was professional, friendly, knowledgable, helpful. The truck was clean and ready to go. Check-in and return both were smooth...a good experience.

rhine J.
Clasificación:

NO space, NO area, NO loading site, for customers to maneuver rentals/equipment. The personnel was clueless, rude, dismissive and slow

dumitru N.
Clasificación:

El cliente no dejó un comentario.

Bright A.
Clasificación:

I have rented from this location and have been pleased. This list rental smelled like marijuana. Unfortunately needed this to move out of a house I was selling the next day so had to keep thinking the smell will eventually die off but it didn't. Upon returning, I informed the staff returning the truck and all I got back was “that's why we ask you to check the vehicle before leaving “. If I remember correctly I have never seen checking for smell of cannabis on the checklist.

Kimberly M.
Clasificación:

El cliente no dejó un comentario.

David D.
Clasificación:

El cliente no dejó un comentario.

BRITTNEY W.
Clasificación:

I don't know where to begin. The staff was rude, destructive and moved slow as molasses. I've rented from this location at least twice a month for the last 6 months and I've NEVER been so incredibly disappointed in the service I received. They took 40 min to find my truck, spilled my drink all of the front seat of my cab, broke my glasses. When I asked to speak to a manager they said there was no managers on duty. They offered no apology. Now I'm forced to pay for gas when they told me to return the truck by 1pm even though they didnt get me my truck until 9:45am, 45 min after my scheduled pick up time.

ALFRED E.
Clasificación:

Was redirected by Uhaul to this location, which was 20 minutes away from the location I requested. Returned Uhaul today (after 5 day rental), but was charged for 6 days because it was 15 minutes late. Great customer service.

Tracy W.
Clasificación:

El cliente no dejó un comentario.

Matterson D.
Clasificación:

El cliente no dejó un comentario.

Joseph M.
Clasificación:

Make sure to very clearly up front define the amount of fuel that will be charged at $3.50 per gallon and if an additional surcharge is added if the fuel quantity is 10 gallons or more should a renter not return the vehicle with the same amount of fuel it went out with. Also, the truck ran very rough. Kept wanting to downshift or almost as if the transmission gears were not shifting.

REGINE V.
Clasificación:

El cliente no dejó un comentario.

SHAQUANDA K.
Clasificación:

Nyah was very nice and showed great costumer service!

Jose A.
Clasificación:

El cliente no dejó un comentario.

MICHAEL J.
Clasificación:

El cliente no dejó un comentario.

KEVIN K.
Clasificación:

El cliente no dejó un comentario.

Mark A.
Clasificación:

El cliente no dejó un comentario.

Ronald F.
Clasificación:

El cliente no dejó un comentario.

LISA OLIVIA N.
Clasificación:

Staff was very helpful and courteous....

MARC S.
Clasificación:

El cliente no dejó un comentario.

BRYAN D.
Clasificación:

Customer Service was not good. Rep Nijah was on her cell phone more that paying attention to the customer. I never received my final receipt after i was told when i returned the truck I could just leave the keys and I will get an email later and never got it.

DELOIS J.
Clasificación:

What promoted and what presented is too different things. I was told i would charge if i dropped the truck off after hours but not what was present when i rented it. Misadvertised!!! I am still waiting on my final bill

CLARE M.
Clasificación:

El cliente no dejó un comentario.

William H.
Clasificación:

Counter staff had to deal with buggy online/app check-in process and seemed understaffed. The guys who helped hook up tbe trailer were very helpful. The app needs thorough debugging. The license upload didn't work for me.

CHARLIN S. | Overall Experience |
Clasificación:

Office staff was extremely helpful with both my move in and my move out. Switched me to a larger unit that was available when I arrived after I had reserved a unit that was too small. So good at communication. Tammy even called me to let me know she’s straightened out my check in codes when I had to get another unit.

William B.
Clasificación:

El cliente no dejó un comentario.

Nathan P.
Clasificación:

Vehicle smelled like smoke. Had not been cleaned. Found cigarette in vehicle with used masks.

DEBRA F.
Clasificación:

My experience on Thursday was the best experience; the leaving process was great. But there were only two employees; the one employee had to handle inside and outside. But they were nice and helpful. I was supposed to get a free month on my second storage but I was charged, situation never resolved. I always use UHaul for moving but now I will think about hiring a moving company instead.

GEARY B.
Clasificación:

Everyone extremely friendly and professional service.

Joseph D.
Clasificación:

El cliente no dejó un comentario.

Dennis B.
Clasificación:

Friendly service, it seemed to take a little longer than it should have, but the staff was excellent!

Jason Q.
Clasificación:

Parking lot is too small. The pickup and drop-off area also way to small.

Xiaohong L.
Clasificación:

El cliente no dejó un comentario.

GREGORY T.
Clasificación:

El cliente no dejó un comentario.

ernest M.
Clasificación:

My order was canceled Bc I did not come at the appointed time. A common courtesy call would have been sufficient before canceling the order

Jeff G.
Clasificación:

El cliente no dejó un comentario.

Michelle T. | Overall Experience |
Clasificación:

Very professional and did anything that they could to help their customers.

Stephen F.
Clasificación:

I ordered a trailer from Hilton head island. My confirmation ultimately changed to inform me that this equipment couldn't be guaranteed at the location and a representative would call me although the reservation was guaranteed. No one called me so I assumed the scheduled reservation was confirmed. I arrived at the first location to be told that they do not have trailers. The person at the counter called “traffic” who then miraculously sent me a text saying I had a confirmed pick up in 30 minutes in Parris Island 31 miles away. The result meant I had to drive an additional 60+ miles out of my way to pick up the equipment, delaying planned pickup and travel back to my destination which in turn led to me needing to take time out of my work day the following day to return the equipment. All in all this experience was pathetic. I'd like to request a full refund to cover additional unexpected mileage and time that I needed to take in order to meet the contract I signed. In my opinion Uhaul failed miserably at meeting the expectations in this contract and as a result should return my payment. (I'd like to note that the individuals at all 3 locations were courteous and professional and that this review reflects my experience with the contract and not them)

bridget p. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Donald M.
Clasificación:

nothing

tracy R.
Clasificación:

El cliente no dejó un comentario.

MIGUEL R. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Christine P.
Clasificación:

Nicole, Niya and Charles were all helpful and made the process of renting dollies very easy.

John D.
Clasificación:

El cliente no dejó un comentario.

NATALIE B.
Clasificación:

El cliente no dejó un comentario.

OSCAR S.
Clasificación:

El cliente no dejó un comentario.

Jeffrey K.
Clasificación:

Everything was fine until I returned the vehicle. I waited about 15 minutes to hand in the keys until I drove it around to the office and asked how I should proceed at which point one of the employees nearly reprimanded me and said they were short-staffed and I should back the truck up and bring it around to where I had been waiting all that time. The driveway was congested and I didn't want to risk backing the truck around so I said to the person that I was leaving the keys in the ignition and they could take care of it themselves. If the driveway had been clear, or if there had been posted instructions, or if someone had been directing the drop-off procedure there would not have been a problem.

Jhon S. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

KYLIE R.
Clasificación:

Nothing. Quick and easy service.

WINSTON A.
Clasificación:

Took almost 30 mins just to get a truck I had reservations for because one person was ahead of me in line. When there were multiple workers that could of helped me. One worker was sucking on a lollipop while working and talking to other customers. I got double charged by accident and workers gave me a vibe that didn't really care . I'm not the type of person to leave reviews but my experience was horrible

CLARENCE K.
Clasificación:

El cliente no dejó un comentario.

Eduardo C.
Clasificación:

No comment so far

Stefan F.
Clasificación:

A disorganised site with too little space for returned vehicles to park. It took me an hour to collect a truck which was pre-booked online. A queue of customers built up. Also, the app freezes and doesn't accept uploads of your drivers license. This is a recurring problem. Tried to call your helpline, but was cut off after being put on hold for 15 minutes.

Suzette M.
Clasificación:

El cliente no dejó un comentario.

JANET P.
Clasificación:

El cliente no dejó un comentario.

Paul G.
Clasificación:

The driveway and parking at this location is absolutely ridiculous, and needs SERIOUS improvement! You're losing significant revenue in the time that it takes your employees and customers to shuffle trucks around like a sliding tile puzzle. The agents on duty were both really, really nice! and very patient!

Julia A.
Clasificación:

El cliente no dejó un comentario.

Victor G.
Clasificación:

El cliente no dejó un comentario.

HAROLD H.
Clasificación:

El cliente no dejó un comentario.

Patryk K.
Clasificación:

Great and fast experience. Got exactly what I needed and when I needed it.

ERICK H.
Clasificación:

El cliente no dejó un comentario.

CLAYSON L.
Clasificación:

El cliente no dejó un comentario.

KEITH B.
Clasificación:

Andrea the representative that checked us out was very rude and moving extremely slow. We rent from this U-Haul quite often and have gotten poor customer service from her more than once.

curtis W.
Clasificación:

El cliente no dejó un comentario.

JASON P.
Clasificación:

El cliente no dejó un comentario.

ALEJANDRA S.
Clasificación:

I had an issue with moving my things from the moving truck and when I called the personnel to extend my day (which I'm paying for plus insurance), the woman gave me no choice but to turn it in the next day at 7 AM. I was charged for TWO extra days, which I only kept the truck for an extra day and a half! with no choice to turn it in at the original drop off time. Very unprofessional!

CHRISTAL VAECHEL M.
Clasificación:

Everyone was extremely friendly and helpful.

Michael B.
Clasificación:

El cliente no dejó un comentario.

ERIC P.
Clasificación:

El cliente no dejó un comentario.

TREVOR V.
Clasificación:

I had made Reservation #: 29706582 on Oct19 for a move that involved friends driving 1 hour to help move on Oct31. Order was confirmed. On the way to pickup the vehicle I was pulling up the order on my phone and it stated it was cancelled at about 8:45am. At the store I was initially told the order was cancelled because I was late. I pushed back that my order stated nothing about cancelation for being late but did stated that I would be billed from planned time which I was fine with and expected. They told me there were no other vehicles available and they were overbooked. Following that I was told the real reason it was cancelled was becuase the vehicle I had reserved had not come in and they did not know where it was. I received no notification or calls. The message I get from this is that U-Haul reservations cannot be counted on. The impact is huge personally. Thankfully another client witnessed this discussion and committed to bring vehicle back by noon and return directly to me which the management then allowed. I need to warn others that are counting on their reservation, have organized people and dates that this is not a committment by U-Haul even with a contract and one can be left in a terrible situation.

SAVITHA A. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

F Brian B. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Mark S. | First Impressions |
Clasificación:

Average because they are overloaded on trucks and park them down the isle where the storage units are. Very hard to get a truck down the isle so to unload.

Dyana B. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

CHERYL K. | Overall Experience |
Clasificación:

SO many issues trying to rent, access and utilize our rental unit. The only person we encountered at this facility who was VERY FRIENDLY and helpful was DON! If it weren't for him, three different times, we would not have been able to access our unit, due other staff members errors!

Ramiro D. | Overall Experience |
Clasificación:

Rating my overall experience as excellent means I have always prized U-Haul as the number one storage in USA. Thank you all for your professional service.

Kenya P. | Overall Experience |
Clasificación:

My experience with my storage unit can only be rated as below average. I've never had a bad experience with Uhaul but this new experience makes me change my opinion because I had damages. I made my payments on time for the duration of the time I needed the storage facilities. But the day I moved my furniture out of both of my units. I noticed alot of my furniture was molded and some were completely ruined. And of course the insurance coverage I paid for each of my units doesn't cover that form of damage. Not to mention they were climate control facilities inside a building So not only did I waste money on insurance. Now I have to purchase new furniture.

Lindsay B. | Overall Experience |
Clasificación:

Samantha Miller was especially professional and helpful

Donna H. | First Impressions |
Clasificación:

Great staff and willing to assist the weary travelers! Made the whole other part of renting a uhaul and delivering to a completely different location snafu painless.

ELIZABETH G. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Larry T. | First Impressions |
Clasificación:

Everyone very professional, and friendly. The staff went out of their way to accommodate me. I would definitely use again and highly recommend.

Darryl M. | Overall Experience |
Clasificación:

Great place for storage

timothy j. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

timothy j. | Overall Experience |
Clasificación:

I reserved a unit 3 weeks in advance, just to be told on the day I was going to use it, it was not available. I was offered a bigger unit I did not need. I said yes. Just to find out it was already being used. No I will not tell a friend to use your services.

PETER W. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

linda r. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

DAVID J. | Overall Experience |
Clasificación:

Due to my work schedule, storage access was not conducive to me getting to the facility. Other than that, the staff over the past two years was great and very helpful. I am sure the current owner and staff are very good at what they do!

Darren O. | Overall Experience |
Clasificación:

The card entry system is horrible

Monica M. | Overall Experience |
Clasificación:

Tha black girl was the only one who was friendly and helpful

Michael O. | Overall Experience |
Clasificación:

All of your team is awesome. Bryanna, Tammie, Tanya, Eldon among others were always cheerful as well as extremely helpful. We thank you for putting together such a wonderful group of folks. Mike

ashleigh j. | Overall Experience |
Clasificación:

I've had my storage for 2 years and never had any issues! Thank you so much!

Ronnie F. | First Impressions |
Clasificación:

2 hours before I was suppose to pick up my pre rented truck, they called to tell me they didn’t have that size truck and I needed to go from Pineville to south Blvd. which took almost an hour with traffic. South bid location was great. Pineville not so much. The inconvenience was really bad customer service.

Mark W. | First Impressions |
Clasificación:

I was very satisfied that speaking for me others think differently but I will be back and I will recommend you

Anthony s. | First Impressions |
Clasificación:

* Too much hassle * Had to have UHaul vehicles moved to allow our vehicle access to storage unit. * Storage unit was padlocked. Had to walk to office to get some to unlock it * Light in unit did not work . Attendant told me it was not UHaul's responsibility to repair.

Theresa T. | Overall Experience |
Clasificación:

I would highly recommend Ballantyne Uhaul to anyone new to the area and in need of storage. The people who work here are great.

William S. | Overall Experience |
Clasificación:

Was over charged for my U haul space and waiting to be contacted for resolution.

John O. | Overall Experience |
Clasificación:

Good morning- Chuckie and his team were great all the way around! I had an unexpected and immediate need to move belongings with nowhere to take them. They helped with pricing out trucks, moving materials and even unit size based on my needs. The only issue I had was warmer than expected climate control areas near glass front windows. I will definitely be back or recommending others to UHaul Pineville-Matthews!

Lindsay B. | First Impressions |
Clasificación:

Two of the best associates I've met in any line of business. We were treated like VIPs the entire time. Thank you!

Gregory R. | Overall Experience |
Clasificación:

The elevator to the second floor was not working for over a week so I had to carry my items down stairs at the end of the building. Called the office to advise and they kept saying how to press the elevator button quickly after swiping the card. Eventually they came and tried themselves and saw it wasn’t working.

Jason G. | First Impressions |
Clasificación:

The guy that helped was super awesome and very efficient. I purchased some boxes and needed to return 1 today and Brianna tried to help me but she couldn’t figure it out. After 30 minutes, I finally gave up...

Art D. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Kenneth H. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Sean C. | Overall Experience |
Clasificación:

Every employee was friendly and alsways helpful. Thank you to all of them.

MARIA R. | Overall Experience |
Clasificación:

Chuckie was so helpful with every aspect of my storage unit.

Tony D. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

LeShundra N. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Gigi H. | First Impressions |
Clasificación:

It was smooth sailing!!

Lynol V. | Overall Experience |
Clasificación:

The team at that location is exceptional. Friendly, professional and accommodating. Defiantly will make the extra trip to do business there again.

Kayla T. | Overall Experience |
Clasificación:

Communicating with the staff was always easy. Never had a negative experience here.

James M. | Overall Experience |
Clasificación:

Great service and very helpful

Dawan W. | Overall Experience |
Clasificación:

At a very difficult time in life, Chuckie and his staff went above and beyond to help me as much as possible. I was there a little over a year and saw several GM's come and go. Chuckie did the best.

Jacquetta C. | Overall Experience |
Clasificación:

Great management! Great staff!! 😊

Allyson S. | Overall Experience |
Clasificación:

Chuckie and his staff have been very helpful with all of my truck and storage needs for moving my business and household.

Vantonei G. | First Impressions |
Clasificación:

Above excellent customer service from Denzell. Also another young lady in the office was very warm and welcoming. This was a way better experience than using Public storage.

Gene g. | First Impressions |
Clasificación:

I was very happy with the service

Teresa J. | Overall Experience |
Clasificación:

Great customer experience

Jan M. | Overall Experience |
Clasificación:

All good

Donnie H. | First Impressions |
Clasificación:

Pretty seamless to rent a storage unit. They do require proof of insurance. I don't remember seeing that requirement. (It could have been there, but I didn't remember seeing it.) 1st month is free.

cynthia D. | Overall Experience |
Clasificación:

Great service

Tara H. | Overall Experience |
Clasificación:

Worst experience I have ever had. The staff are rude, unprofessional and could care less about customers. Seems they can do whatever they want with no repercussions. Moved my stuff to Public Storage.

cynthia D. | Overall Experience |
Clasificación:

The experience went smoothly.

LOUIS V. | Overall Experience |
Clasificación:

Comfortable experience

Lynda Z. | Overall Experience |
Clasificación:

Employees could be more friendly and helpful to customers. They always seemed annoyed when I went into the office.

LOUIS V. | First Impressions |
Clasificación:

PROFESSIONAL & COURTEOUS

Rick S. | First Impressions |
Clasificación:

Staff was great, the young lady who helped me was excellent... even killed a wolf spider on my behalf!

Darwin A. | First Impressions |
Clasificación:

Very slow process

Karen H. | Overall Experience |
Clasificación:

Easily accessible from major highways, 24-7 access, very secure.

JOHN C. | Overall Experience |
Clasificación:

I rented a truck from Philly to Ballantyne. I needed two seprate storages for about two months then one more truck for my final destination. Everything was excellent. I recommend uhaul. Thumbs up!

Janet R. | Overall Experience |
Clasificación:

the parking lot is dirt and crowded. staff is good but I think they need more help.

BRENT N. | First Impressions |
Clasificación:

U-haul's customer service is really bad across the board, not just this location. At Ballantyne they didnt want my dropoff, employees acted like sloths thru dropoff and renting of storage unit.

LARRY S. | Overall Experience |
Clasificación:

well maintanied

jason g. | First Impressions |
Clasificación:

People were great but was charged an extra day when I was there before turn in time. Also they never checked back in my auto transport which was returned with truck. Would like a refund of the charge.

taylor M. | Overall Experience |
Clasificación:

Asked GM Valerie for a W9 form, to setup as a vendor, so our company could make payments. She was not helpful and didn’t make an effort to find a resolution. We have taken our business to CubeSmart.

Janie G. | First Impressions |
Clasificación:

The experience was wonderful! They were extremely helpful and very caring!

LYDIA C. | Overall Experience |
Clasificación:

Thanks.

Karen H. | First Impressions |
Clasificación:

Easy and convenient

spencer d. | Overall Experience |
Clasificación:

Great place to keep your things safe and secure. We had inside storage

Michael P. | Overall Experience |
Clasificación:

I don’t know why this says that I have moved out on 4/10 because I have not moved out!

iMogulTransport L. | Overall Experience |
Clasificación:

Tiara and her staff were extremely hard workers. They were all professional, friendly and welcoming. Each of her staff members assisted us with whatever we needed. Thank you, Tiara!

jennifer B. | First Impressions |
Clasificación:

The U-Haul facility is always helpful, kind and friendly.

Michael P. | First Impressions |
Clasificación:

Customer service was great! Very friendly and helpful people. The unit I got was just what I needed.

Paul D. | First Impressions |
Clasificación:

Keith was very knowledgeable and helpful in helping us select the storage unit.

Susan J. | Overall Experience |
Clasificación:

Prices were a little high

montine h. | Overall Experience |
Clasificación:

Overall very good experience. A short misunderstanding at checkout but resolved quickly by the manager. Thanks!

Twana H. | First Impressions |
Clasificación:

They gave me a truck with a busted tire ...anI did not realize it ..till after I had it loaded and ready to go...and they did nothing had me out of order for a entire day and refuse to refund me a day

Ralph L. | Overall Experience |
Clasificación:

Great job!

Ralph L. | First Impressions |
Clasificación:

Great staff!

Oveita S. | Overall Experience |
Clasificación:

I would recommend this storage facility to anyone moving or relocating or just needing a quick move. The staff was so very helpful, professional and efficient. The facility was very clean and secure.

Diondra J. | Overall Experience |
Clasificación:

They gave me a price to pay using the mileage to and from where I was driving to and then tried to charge my card again. When asked to speak to the manager there were excuses after excuses. Poor cust

Ellen B. | Reservation |
Clasificación:

Needed help as the storage door was blocked by a piece of metal that needed to be adjusted. Nice staff who gave helpful suggestions on storing items.

Nathalie S. | Overall Experience |
Clasificación:

Very secure and clean. Friendly staff

jacque j. | Overall Experience |
Clasificación:

Great experience!!

John H. | Overall Experience |
Clasificación:

trucks parked in front of my unit everytime i tried to access it i had to have them moved.i emptied my unit 2days after my monthly period and they wanted to charge me a full month rent.i refuse to pay

Stephanie H. | Overall Experience |
Clasificación:

Storage units and property are clean and well maintained. I give extra points for the security that's in place at this location. They have cameras everywhere, which leads to feeling extra protected.

Wesley K. | Overall Experience |
Clasificación:

Service was just as promised

Heute I. | Reservation |
Clasificación:

Best Storage Facility in the South! Very professional, clean, organized and plenty equipment availability.

Paul S. | Overall Experience |
Clasificación:

Some staff is good. Location not disability friendly. Staff came close of running over ramp on van because not paying attention.

Robin S. | Overall Experience |
Clasificación:

Excellent customer service. Friendly and very willing to help! I broke a mirror when moving in and asked the front desk for a broom, Kay the GM, came down and swept it up for us!

VENKATA M. | Overall Experience |
Clasificación:

Clean,secured and friendly staff

Angela H. | Reservation |
Clasificación:

Somebody cancelled mystiRgeunut creating lots of infusion

jennifer b. | Reservation |
Clasificación:

The owner and staff provide excellent customer service. They guided us to the unit and provided bottled water during our move in. They went above and beyond!

Melissa B. | Reservation |
Clasificación:

Very helpful and polite staff.

terry r. | Overall Experience |
Clasificación:

The staff went above and beyond to accommodate me when i brought my truck back. THANK YOU

Jeffrey W. | Overall Experience |
Clasificación:

Kay was fantastic from unit rental to buying moving supplies to the truck rental. She is on top of her game and provides thorough and efficient service.

Alejandro G. | Overall Experience |
Clasificación:

Awesome attitude and tge best customer service. Kat the manager always has a smile and tries to help out in any posible way she can to make it a great experience. Will definately recomend to family

Kathy C. | Overall Experience |
Clasificación:

Nicest people at this facility. Convenient location. I rented moving truck and used the storage. Moving never fun but it sure was easier this time. Packing supplies,dollies,everything you need. Thanks

david p. | Overall Experience |
Clasificación:

Our lock got removed somehow, and the staff locked the unit when they found it open. He are happy they secured the unit, but we wish they had notified us that something had happened.

kim m. | Overall Experience |
Clasificación:

Kay, the lady who was there on my moveout day was fabulous. Extra mile service. Exceptional

RICHARD D. | Overall Experience |
Clasificación:

Great location. Kay the manager is excellent.

RUSSELL D. | Overall Experience |
Clasificación:

Everyone was excellent, thank you!

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