Customer Reviews for U-Haul Moving & Storage of Baldwin Park

5,330 comentarios

4001 E Colonial Dr   Orlando, FL 32803
(East Colonial Drive 1 mile east of Fashion Square Mall)

(407) 894-6011

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(407) 894-6011

4001 E Colonial Dr
Orlando, FL 32803
(East Colonial Drive 1 mile east of Fashion Square Mall)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas
  • Almacenamiento de bote
  • Almacenamiento de RV
  • Almacenamiento de vehículos

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

Very nice customer service thank you.

silva F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alfredo B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Zuleima B. 
Clasificación:
5.0

Very good experience.

Julie S. 
Clasificación:
5.0

Prompt and efficient

Dave S. 
Clasificación:
5.0

Very convenient location, helpful & friendly management.

Carol C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Maria T. 
Clasificación:
5.0

Excellent service and location

Dione A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Carlos L. 
Clasificación:
5.0

El cliente no dejó un comentario.

gregory G. 
Clasificación:
5.0

Not all U-Haul locations operate as well as this one… This one is top-notch, super organized, efficient and user-friendly!

Alicia S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Edgardo C. 
Clasificación:
5.0

Loved this place. Employees extremely nice and they unhooked me, got my deposit back and I was only there 10 minutes at most.

Norma C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nicholas C.  |  First Impressions 
Clasificación:
5.0

The two gentlemen that assisted me were extremely professional, courteous and fun. Please thank both for their customer service and assisting me on 8/2/22 between 4:00pm-6:00pm.

Edgardo C.  |  First Impressions 
Clasificación:
5.0

Thank you for having such a great staff. If I ever need a storage unit I will go back to Ya'll. Thanks again 

Julie B.  |  Overall Experience 
Clasificación:
4.0

I understand the desire to keep trucks in service during a very busy time, but this truck almost didn't get us there due to an engine problem. The engine light was in when we picked it on the truck and the attendant said not to worry about it, but it ran rougher and rougher until it wouldn't idle in drive or reverse.

Allen B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephen M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Abraham H. 
Clasificación:
1.0

I was guaranteed to receive a utility dolly, yet received no dolly. Now I look at my charges and in addition to being charged for the rental, I was charged a missing equipment fee for a dolly THAT I NEVER RECEIVED!

Marion H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Barry S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tyrus J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kelley A. 
Clasificación:
5.0

El cliente no dejó un comentario.

John G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Pixley O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bradley T. 
Clasificación:
5.0

El cliente no dejó un comentario.

PIERO F. 
Clasificación:
2.0

When I rented the van, I decided to keep it for longer. I called the place and paid additional money to keep it longer. Then, I had to keep it for a few more days, and then showed up to the store to pay it. It took too long to get that transaction through. There was a threat that they would tow my car, so no peace. And, they also have something in place whereby if you pay using two different cards, it creates a problem where there should not be a problem. Also, I had to explain to the gentlemen there that it is not wrong to keep the van for longer because it's the customer's need and also more money for the company. They appeared not too pleased. Some of the payments have processed, but some have not yet, but they will in about 10 business days. And, I may have to call them to make sure the whole thing is squared away and completed and not hanging over my head. Basically, it should be smoother to rent the van and to pay with whatever card and with however many cards needed to pay. And, if a customer wants to keep the van longer, it should be fine. Gracias

CINDY C. 
Clasificación:
5.0

The staff here are amazing. Always friendly and ready to help out.

Jennifer C. 
Clasificación:
1.0

Will absolutely never rent another uhaul. I've done it twice in the last year and both times it was an awful experience. I did the online check in, in which I verified my rental as well confirm the insurance that I purchased the SafeMove and SafeTrip. When picking up the equipment the agent was miserable and mumbled through all of the details of my rental. Asked if I wanted additional collusion damage, I said no I just want what I already paid for. Later after looking at my contract I found out he deleted ALL of the SafeMove coverage. Then was told when I called customer service that it couldn't be added back on after I left the pickup location. Thank god I didn't damage the truck at all. Plus the truck I did rent was so out of alignment I had to keep the wheel at a 45° angle to keep it going straight. This will be the last time I ever rent from uhaul

John S. 
Clasificación:
3.0

El cliente no dejó un comentario.

sabrina S. 
Clasificación:
1.0

This location has a lot to improve on and should not be a partner of U-Haul as is makes the company look bad. I have used this company before and Never have had an experience like this

Alexander H. 
Clasificación:
1.0

I was charged for gas refuel when I returned it back at the appropriate level. They recorded it wrong. They said 7/8 when it was fueled at 3/4 and I have a picture to prove it

Kristin R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Antonio D. 
Clasificación:
3.0

I chose this location (rather than the gas station Budget &/or U-Haul rental locations that were closer to my home) expecting better quality service. I have used other U-Haul locations & been pleased with the quality of service I received. My online reservation included 1/2 dozen moving pads & a furniture dolly. When I checked in, neither was in my reserved truck. When I called this to the attention of the 1 attendant (who was handling more volume than 1 person should have been), he said they did not rent equipment. Since I had already been there 20' & needed to get moving, I didn't make an issue of it. Later that day when I returned my truck, I saw other vehicles returning moving pads/blankets. In fact, I saw an entire garage filled with them. I asked a different attendant if they rented them for day use & he confirmed they did. The truck was in good shape and the return process was seamless, but I left disappointed. The rental of moving equipment would have saved me money - as I did end up purchasing some of the equipment I planned to rent. I'll probably choose a different U-Haul location in the future.

Jeffrey M. 
Clasificación:
5.0

Everyone here at this location was great and treated me well. Big shout out to John Rivera for his communication, the fine work done on my hitch, and his care when it came to getting my order into the store.

Von O. 
Clasificación:
5.0

Hire more individuals like terry

Anthony A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brandon A. 
Clasificación:
5.0

El cliente no dejó un comentario.

LACEY B. 
Clasificación:
1.0

Ac only on for 30mins. Drove from Orlando to Tampa round trip with ac not working very hot and miserable.

Rick N. 
Clasificación:
3.0

Paid for a dolly and it was not available. Guy at the counter didn't know how to refund me. He wrote on my receipt for us to show the drop off location so we aren't charged for replacement of the dolly when it's not returned…because we never got it.

ANNA R. 
Clasificación:
3.0

Not charge two $30 fees for being slightly off on the gas.

Rebecca V. 
Clasificación:
3.0

El cliente no dejó un comentario.

Jahaira G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stacey G. 
Clasificación:
5.0

Honestly this has been the smoothest transactions with uhaul. And I've been through many. Gracias

Derrick B. 
Clasificación:
4.0

No further comment at this time.

Karram P. 
Clasificación:
1.0

My car

Angela S. 
Clasificación:
5.0

Staff was great.

Maria O. 
Clasificación:
5.0

Excellent service!

Cynthia B. 
Clasificación:
4.0

My service representative was excellent!

Aisha J. 
Clasificación:
4.0

El cliente no dejó un comentario.

Phil C. 
Clasificación:
5.0

Easy drop off, Guys on that shift Very Customer Friendly and professional.😊

Robin M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Larry P. 
Clasificación:
5.0

Everything went exactly as expected. Just what you want on a moving day.

Andrew C. 
Clasificación:
5.0

They are super nice and caring staff that goes the extra effort. Gracias.

Andrew L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nathaniel H. 
Clasificación:
4.0

Had a minor ant infestation on a couple pieces of furniture. Otherwise all good

Peter L.  |  Overall Experience 
Clasificación:
5.0

More direction on where to park/how to park in the app

Abigail M. 
Clasificación:
5.0

All good. I will use them next time I need a truck.

Matthew L. 
Clasificación:
5.0

They were fast in checking me in and everything

charles R. 
Clasificación:
5.0

Very friendly and courteous staff sevice with a smileich appreciate their good attitude and laughter

Patricia T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Moises M. 
Clasificación:
5.0

El cliente no dejó un comentario.

bernadette L. 
Clasificación:
5.0

El cliente no dejó un comentario.

George L. 
Clasificación:
5.0

El cliente no dejó un comentario.

bernadette L. 
Clasificación:
2.0

The whole experience wasn't easy by any means. Wry disappointed.

Lisa W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Meredith G. 
Clasificación:
5.0

Very friendly and experienced staff

Jean-Francois B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Syntyche A. 
Clasificación:
5.0

Very fast, helpful, and friendly service!

Jerri F. 
Clasificación:
5.0

Excellent customer service Thank you Terry, Ricardo and Bruce!!!

ANGELA K. 
Clasificación:
3.0

Don't be a greedy money sucking pig

Robert A. 
Clasificación:
4.0

El cliente no dejó un comentario.

JORGE A. 
Clasificación:
5.0

Every time I had to go to the unit, the access was super easy. Always clean and had cart available. Only one time, in over 2 years, was there any issue regarding the lighting or temperature. On the day we moved out, the temperature in the building was over 100 (close to 100 outside) and the hall lights did not come on. We noted this to the front office and they were immediately on it. Thank you for the easy storage during a stressful time in our life.

james t.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Suzannw H. 
Clasificación:
5.0

El cliente no dejó un comentario.

zoe B. 
Clasificación:
4.0

truck felt like it was going to fall apart. But it did make it

Walter S. 
Clasificación:
4.0

They were great but I would not recommend uhaul to a friend after my overall experience.

Derek M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Anthony P. 
Clasificación:
5.0

Returning the equiptment app after they are closed keeps crashing. this needs to be updated

Chad P. 
Clasificación:
1.0

El cliente no dejó un comentario.

Carlos B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul N. 
Clasificación:
5.0

El cliente no dejó un comentario.

John K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tonya P. 
Clasificación:
1.0

THEY HAD THE WRONG LOCATION!!!!! THEY ALWAYS FIND A WAY TO SCREW MY RESERVATIONS UP!!

Anitra V. 
Clasificación:
5.0

Randy at Uhaul was awesome!! He found a last minute cancellation for me, and got me out the door within minutes. While the van did have some cosmetic damage, I was impressed that all of the "spots" were marked, including a crack on the windshield, giving me confidence that I was not going to be held accountable for someone else's damage. Overall, the Van was very clean, and with exception to the cosmetic damage, looked new. AC worked well and the tires looked new. I was very pleased.

michael M. 
Clasificación:
4.0

The truck only went up to 50 miles per hr.

Kathy S. 
Clasificación:
3.0

Maybe give people their refunds. Instead of just emailing claiming you did

Tayla B. 
Clasificación:
3.0

El cliente no dejó un comentario.

Janine R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Carolyn M. 
Clasificación:
5.0

I was stressed and anxious about my move, and no joke, my experience at U-Haul brought me peace haha. The gentleman had no idea I came in stressed; he made me laugh, made it easy, and it really turned my day around as silly as it sounds. 10/10 experience.

rebekah C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Geoffrey D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christine L. 
Clasificación:
4.0

All team members were very helpful and knowledgeable.

ADAM S. 
Clasificación:
2.0

The van I rented was not well kept. The driving panel said there was an issue with the rear passenger side tire. It was dismissed as a sensor glitch by the staff. The next morning of the overnight rental the tire was flat. Two different road side assistance trucks had to come to solve the flat tire as the required tool to release the spare tire was not in the van. Not corteous staff. It was very difficult to contact the office I rented the van from. As positive comment, when I reserved the car a couple days before the rental the attendant was right at the price estimate for the distance I had to travel. The final price was as expected.

eduardo R. 
Clasificación:
5.0

El cliente no dejó un comentario.

John M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Andreas D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mailyn A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul N. 
Clasificación:
5.0

Someone suggested U-Haul as a solution to my dilemma of how to transport a 44” circumference table and four chairs. U-Haul made this an easy, simplified process. It's the first time I have ever dealt directly with U-Haul as a customer. The pricing was very fair. The two men who took care of me at the store were very kind and professional. Only complimentary of this experience.

VictoriaC T. 
Clasificación:
5.0

Excelente

Aixa A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gregory H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Miguel R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Spencer W. 
Clasificación:
4.0

El cliente no dejó un comentario.

CLIFFORD C. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARICRUZ D.  |  First Impressions 
Clasificación:
5.0

Thank you Grag for nice service , will use you guys again and again

parin k.  |  Overall Experience 
Clasificación:
5.0

Great team at this location

Ashton C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Fernando G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Fernando G.  |  First Impressions 
Clasificación:
5.0

No I’m fine with everything thanks 🙏🏿

Frida L.  |  First Impressions 
Clasificación:
5.0

The rodents were a problem lot of my stuff was ruined

Tammy R.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Robert C.  |  First Impressions 
Clasificación:
3.0

I think the storage have rates because one of my brand new coach was damage That’s why I give average Thanks

YOUSSEF O.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Tiffany M.  |  Overall Experience 
Clasificación:
4.0

If the U-boxes cannot be located in Atlanta, I won't be needing the storage space in Orlando. AA8823F and AA4925A both Full stored At Uhaul somewhere in Atlanta area since 2019 and automatic withdrawal payment from Bank of America account Where are the boxes??

Nancy H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Melissa J.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

KARIM B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian B.  |  First Impressions 
Clasificación:
1.0

Everyone I encountered was extremely nice as I'm relocating from Tampa to Orlando and my apartment is ready yet . But the problem occurred when the agent called to confirm my truck rental and suggested since I would be needing a storage to stay in the uhaul family I obliged and was given a rsvp confirmation email and number for a 10 x15 storage unit which I needed to house my item I was forced to figure out where I would be putting stuff because when I arrived to check in I was told there are no unit of that size to accommodate me .. I was extremely tired from the move and cleaning the house to even want ti go anywhere els he offered us a 10x12 which isn't what I needed . The first unit was u savory in appearance. So I went back to the office n the super friendly older gentleman didn't hesitate to offer me another option. But it was extremely annoying I asked for a partial refund due to issues that came up but I was told .. it's up to the store to . Handle that .. but all 3 individuals whom I encountered were super helpful seemed to be a huge clerical error that should of never happened.but I'm would not recommend because I had to find a place for items that couldn't fit .

Zakeya G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Adarsh P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

DANIELL B.  |  Overall Experience 
Clasificación:
5.0

They were extremely nice and helpful!! They truly went above and beyond to help

Meghan B.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

AMIR O.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Belinda B.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Shajuana H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Toja B.  |  First Impressions 
Clasificación:
5.0

Todo bien

Onasis B.  |  First Impressions 
Clasificación:
5.0

Convenient, great people, easy access

Richard W.  |  Overall Experience 
Clasificación:
1.0

El cliente no dejó un comentario.

Yamileth m.  |  Overall Experience 
Clasificación:
3.0

Was unable to exit the storage facility at 10:15. After call with customer care for half an hour, was a able to get out at last.

Adarsh P.  |  First Impressions 
Clasificación:
2.0

Location was convenient but service was ok at best. We paid for a climate controlled unit but the air conditioning was not working for at least 3 weeks with no estimate on when repairs would be made. It was over 100 degrees in my unit and I didn't want to wait any longer. I moved to the Extra Storage Space facility. It was more convenient, cleaner and the staff is helpful and friendly.

Bruce S.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

RICHARD B.  |  Overall Experience 
Clasificación:
5.0

Great staff

JOSEPH L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Bryant S.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Pablo S.  |  Overall Experience 
Clasificación:
1.0

The staff is totally worthless! Period! I would never recommend this place! The manager is useless....Just ask Miguel the area manager! He knows!

Margaret Z.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

joel c.  |  First Impressions 
Clasificación:
5.0

The staff was incredibly friendly and helpful. They were quick to respond and very professional when I needed assistance. I would absolutely recommend this store to others.

Alicia C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

rachel n.  |  First Impressions 
Clasificación:
5.0

The manager helped me, he was extremely professional and knowledgeable. Rented a truck and a storage unit at the same site. Everything was very convenient!

Daniel H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

DANIELL B.  |  First Impressions 
Clasificación:
5.0

Most of the Uhauls facilities I have rented was great. But this one tops them all. Greg the GM and Pedro are always attentive to my needs and serviced them properly.

Roy R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

YOLANDA A.  |  First Impressions 
Clasificación:
5.0

The staff were very respectful and helpful

Rafael M.  |  Overall Experience 
Clasificación:
3.0

The staff was very friendly and helpful. It was just too hot.. the lights didn't work half the time. It was difficult trying to load or unload.

LISA H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

David H.  |  Overall Experience 
Clasificación:
5.0

This location was great! The guys there were very helpful and understanding, and even went above and beyond to make sure my stressful moving experience was a nice one. The GM there was really nice and helped me out a ton, I would definitely recommend!

Travis L.  |  Overall Experience 
Clasificación:
5.0

this is a great facility and I may be coming back!

Lisa S.  |  Overall Experience 
Clasificación:
5.0

The manager who worked with us was fantastic.

Jonathon N.  |  First Impressions 
Clasificación:
2.0

There was to many people staying in the storage units and the prices went up to much

Terry A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

JEAN S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

FABRICE J.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Pipeline W.  |  First Impressions 
Clasificación:
5.0

It's very hard to speak to a representative when there is a local number? The wait time is over 30 minutes. The storage unit is extremely hot and I wasn't expecting such climate for climate control storage.

MARJORIE B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Theresa D.  |  Overall Experience 
Clasificación:
5.0

Very quickly finished with setting up storage. Out in 15 minutes. Very nice staff and informative.

Daniel D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

David H.  |  First Impressions 
Clasificación:
5.0

It was great

JEAN S.  |  First Impressions 
Clasificación:
3.0

I am giving a 3/5 star, average rating because the experience was incredibly simple and the location and facility are decent. If I hadn't asked for directions to access the gate to the facility then I wouldn't have had to interact with anyone who worked there and that is very convenient indeed. However, this survey does not include the question of satisfaction with the price. I'm renting a climate controlled 5x5 space which average cost (including climate controlled) is $44 and I am paying $65. That is a price increase of very near 50%. The directions to the facility are adequate but could be improved by stating which direction the facility map is facing. The facility map is laid out north/south, while the physical location stretches east/west. A simple fix would be a north orientation arrow on the facility map or orient the map in landscape instead of portrait. The location was easy to find, and the access to the gate can be found by doing a little searching. There appear to be no signs or directions on how to get to the gate once on property and the vehicle rental and rental return building are up front blocking the view of the storage area. It took me an extra minute to find. A minor inconvenience and now that I know it will be easy to access. I'd recommend using this Uhaul storage location for a short term but not long term time period as the extra $20 per month adds up. After a year's rent (plus taxes and fees) that is $840 vs the average price (+taxes/fees) of $600.

William S.  |  Online Move In 
Clasificación:
4.0

The move in experience was great but since then there was an incident that I feel needs addressing. I went to my unit on Sunday 5/23/21. I realized I had forgotten my passcode so I went up the office for assistance. As soon as I walked inside, BOTH of the employees behind the counter suddenly ran for the back door. When I asked where they were going I was told that another customer outside needed the keys for propane. I thought it very strange that it required two employees to do this. After I waited a few minutes one of the young ladies came back in and I explained that I had forgotten my passcode. She asked me my name, looked up my account, and then gave me the passcode. I didn't really think about it until I got outside but she never even asked for my ID or anything. She just asked me my name and gave me the passcode. Then when we went to enter the facility the gate was already open and the door to my building just opened without the passcode at all. Today 5/24/21 I went back again and it was the same story... the gate was wide open and the door to the building was just unlocked. I'm not sure if the whole "idea" of a passcode is just to make us feel like this facility is secure or if it's even necessary at all.

Christopher S.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Pablo S.  |  Online Move In 
Clasificación:
5.0

Everything worked and it was easy

Pablo S.  |  First Impressions 
Clasificación:
5.0

Greg and Pedro were very helpful and anticipated my needs. I very grateful for this amazing positive experience.

Roy R.  |  First Impressions 
Clasificación:
5.0

Very smooth and easy!

Margaret Z.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

yadira r.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Latonia J.  |  First Impressions 
Clasificación:
5.0

Excellent service!!!!

Karen G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Chloe F.  |  First Impressions 
Clasificación:
5.0

Todo bien y complacido era lo que estaba buscando gracias

Guillermo A.  |  First Impressions 
Clasificación:
4.0

The experience with the location and local team was great. I did end up having to call to confirm my move-out, as the virtual move-out process didn't work. I had submitted pictures and uploaded move-out confirmation but still received an auto-pay reminder a week and a half later, which then prompted me to have to call. The staff immediately took care of it, but it did defeat the purpose of an "easy online move-out" process.

Stacy S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Donnarie E.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Freddie T.  |  Overall Experience 
Clasificación:
5.0

Thank you for storing my items safely!

harmony r.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

louis r.  |  Overall Experience 
Clasificación:
5.0

Great people, easy to speak with, great sense of humor, great customer service skills

Richard W.  |  First Impressions 
Clasificación:
5.0

The workers at U- Haul were VERY HELPFUL and considerate . It was always a pleasure to walk into the office and be greeted with smiles and fun conversation. Greg Strickland was always kind and very helpful to me.

Joel M.  |  Overall Experience 
Clasificación:
5.0

Great service

Jessica S.  |  First Impressions 
Clasificación:
2.0

Other than the physical and the people on the location I would not recommend because we keep getting bills even though FAK did I have asked for clarification Annabella satisfaction and all I get our surveys from you are so no I will not recommend you not at this time

John S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Debra O.  |  First Impressions 
Clasificación:
5.0

Bye ford was a wonderful guy who got us into our space ASAP after 10 hrs driving time. He also found my wallet!!!!

John S.  |  First Impressions 
Clasificación:
4.0

My only issue is that I thought the access hours were 24 hours. I even received an email saying it was 24 hours. I was disappointed to learn that it was not. The manager on duty was fantastic though. I think his name was Boford.

Robert S.  |  First Impressions 
Clasificación:
5.0

The only thing is building D ac is still not working. They need to fix it because everytime i come there its hot

Verrisa G.  |  First Impressions 
Clasificación:
1.0

I'm still waiting on my refund since I chose not to need a storage unit anymore. I bought a unit and when I opened it realized it was too small so when I went back to the front some rude, miserable bald guy tells me he can't switch me to a bigger one because it was 5:06 p.m. and that he was leaving. That's when it started pouring raining and I'm left standing there with my uhaul truck and no unit to put my things in getting soaking wet. I've already reported this situation to the customer service number.

Jose R.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Marco A.  |  Overall Experience 
Clasificación:
4.0

The storage unit was adequately clean, however, the air conditioning was not working on the day we arrived to move out. Evidentially the AC went out the day before yet we were not told, We would have appreciated a call to let us know. We Have items that could have been damaged in the heat. I think there needs to be a lock box of some kind in the temperature control pad so it can be regulated by Uhaul not the people using the unit. On the day we moved out there was a bad storm. It was unfortunate that the computer system went down, but somehow Tanesha aNd the manager, Bedford Bellows We're able to register me for a trailer and hitch. They were extremely helpful. Buford put the hitch and trailer on my car in the pouring rain. I also accidentally broke my umbrella in the door of my car so my car door would not shut; Buford helped me figure out how to fix it. I'm so grateful. Overall my husband and I were in and out of your facility as we prepared to move. Overall we had a very experience particularly on that rainy day!

Robyn B.  |  Overall Experience 
Clasificación:
5.0

I hqve had this storage unit for 3 years while been abroad, but the times that we had the chance to come back to the Florida and check our unit, it was always well maintained, the access to our convenience and personnel ready to help with information helpful and on time with regards to billing, weather, much more. I believe that the prices are convenient.

Eddie B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Nestor C.  |  Overall Experience 
Clasificación:
5.0

The truck was newer and drive good and with great ac.

Marco A.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Donald C.  |  Overall Experience 
Clasificación:
5.0

I rent a lot of trailers and have assisted many people and getting storage units.I have to say that this location is one of the best I have encountered not just because of the cleanliness but of the staff and management themselves. PI've had the pleasure of working with them for over three years now and they have never failed to disappoint me and their service commitment and standards. I am almost saddened for the fact that I no longer need their services but will continue to highly recommend them whenever I can.

david h.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Glynies G.  |  Overall Experience 
Clasificación:
1.0

El cliente no dejó un comentario.

Orlando R.  |  Overall Experience 
Clasificación:
5.0

Very happy

Mattie G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

troy c.  |  Overall Experience 
Clasificación:
3.0

I would recommend the Uhaul place to prorate the units if you move out before the month is over. Didn't know that. Would've been nice.

AMANDA H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Glynies G.  |  First Impressions 
Clasificación:
5.0

Staff was very knowledgeable, professional, and accommodating to my special needs.

Deborah W.  |  First Impressions 
Clasificación:
5.0

A good staff that really helped me especially Greg.

Donald C.  |  First Impressions 
Clasificación:
5.0

Buford went above and beyond to make our experience wonderful.

Donna O.  |  First Impressions 
Clasificación:
4.0

I don't think it was right for my storage fee to increase from the amount charged when I first rented the unit. I also expected a refund since the unit was closed out before the month ended.

MARY Y.  |  Overall Experience 
Clasificación:
5.0

Always a good place to do business.

david h.  |  Overall Experience 
Clasificación:
5.0

Rent here often, always good.

david h.  |  First Impressions 
Clasificación:
5.0

I had made a reservation at Another storage company. When I arrived on Sunday, there was a note on the door that they were closed. Called UHaul, directed to an available unit, moved in -EASY!

Lisa P.  |  First Impressions 
Clasificación:
5.0

Quick and easy process to check in

gary e.  |  First Impressions 
Clasificación:
4.0

Greg was friendly and took the time to show me how the security gate works and where my storage unit was located

Chris K.  |  First Impressions 
Clasificación:
2.0

Rats, rat traps in unit, roaches and an overwhelming smell of mothballs. Temp rarely under 85 in June/ August. Most of my visits the security gate and door were open. Not my 1st choice in storage.

kathryn g.  |  Overall Experience 
Clasificación:
4.0

I was appreciated they had an climate storage for me to rent.

Guy D.  |  First Impressions 
Clasificación:
5.0

Convenient and reasonably priced.

NANCY B.  |  Overall Experience 
Clasificación:
5.0

This is the best U-Hual facility we ever utilized. Great service, secure, fast, reliable, etc. 10 out of 10.

thomas m.  |  Overall Experience 
Clasificación:
4.0

Climate controll wasn't working the day I checked out. Other than that, the experience was just fine.

Karen E.  |  Overall Experience 
Clasificación:
5.0

Staff was great and very helpful

Adelina L.  |  Overall Experience 
Clasificación:
5.0

I was fortunate to arrive when no one else was there so no waiting. I was in and out in under 15 minutes. It was easy to find my conveniently located unit.

NANCY B.  |  First Impressions 
Clasificación:
5.0

Y'all have been a blessing and so helpful and accommodating during this long and unpredictable move. Thankyou

shereen w.  |  Overall Experience 
Clasificación:
1.0

Dead rat found in unit. Many dead insect also in unit Any financial problems had to wait until one specific person was available. Email communications were fuzzy at times

gordon c.  |  Overall Experience 
Clasificación: