Comentarios de los clientes para U-Haul Moving & Storage of Baldwin Park

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de U-Haul Moving & Storage of Baldwin Park

Clasificación general:

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MICHAEL F.
Clasificación:

El cliente no dejó un comentario.

ROMAN S.
Clasificación:

Nothing noted at this time

Debra O. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Jacqueline H.
Clasificación:

Original order was placed at different location. They did not have my reservation in their system, thankfully the E Colonial location was able to get me a truck last minute. They were very nice and helped reduce the stress I had thanks to the reservation system glitch.

HERMINIO S.
Clasificación:

El cliente no dejó un comentario.

KRISTIN M.
Clasificación:

It's creepy

James B.
Clasificación:

I was switched to this location because the 3500 S Orange Av location didn't have the trailer I needed. The South Orange location was helpful and considerate. The Baldwin location was not particularly friendly, gave misleading information, and wasn't nearly as accommodating. Additionally, their attempt to sell the insurance was a little offensive. I would recommend the S Orange location, not the Baldwin location.

David D.
Clasificación:

Excellent service and equipment.

David D.
Clasificación:

Excellent equipment and service. Computers at location were operation very slowly which slowed check-in.

KEITH B.
Clasificación:

El cliente no dejó un comentario.

PAULINE P.
Clasificación:

El cliente no dejó un comentario.

Zach M.
Clasificación:

El cliente no dejó un comentario.

Robert L.
Clasificación:

Service was extremely professional, quick and polite.

James W.
Clasificación:

Fast service for pickup and return. Friendly staff too!

Jennifer G.
Clasificación:

El cliente no dejó un comentario.

HAL E.
Clasificación:

El cliente no dejó un comentario.

mark H.
Clasificación:

the gentleman who helped us was AWESOME.

JOSE D.
Clasificación:

El cliente no dejó un comentario.

Kerline J.
Clasificación:

El cliente no dejó un comentario.

GERARDO E.
Clasificación:

Great service and professional and they go above and beyond with customer service. They put all the trailer equipment for you compare to other locations. Highly recommended this location :-)

John S. | First Impressions |
Clasificación:

Bye ford was a wonderful guy who got us into our space ASAP after 10 hrs driving time. He also found my wallet!!!!

CHRISTOPHER E.
Clasificación:

El cliente no dejó un comentario.

JUDITH S.
Clasificación:

El cliente no dejó un comentario.

Thomas M.
Clasificación:

El cliente no dejó un comentario.

Gary M.
Clasificación:

El cliente no dejó un comentario.

benjamin C.
Clasificación:

We just moved and have used U-Haul three times the past get weeks. Every time we booked. Truck, nothing was set up right. Every time we did mobile check in, it did not work. We would walk up to the truck the app said was ours and someone would drive away. It's a terrible system. Then, We had to stand in line for a long time while our movers were not working but we were still paying them. It cost us twice as much to use U-Haul due to the poor set up.

donald F.
Clasificación:

El cliente no dejó un comentario.

DONALD M.
Clasificación:

This location has the fastest and friendliest service of any location I've been to.

Gregory S.
Clasificación:

My original rental Pick-up truck was not there as I reserved it in advance at the Chevron Station on Primrose St. So when I arrived at the Station they did not have the truck I reserved, and he did not have any other truck for the same price. So he called the U-haul on Colonial St. in Baldwin Park and they had no pick-up truck available but had a 10 ft. cargo for same price. So I used that one. I was riding my bicycle to get to the Colonial Hwy location, and it was very dangerous ride.on Colonial Hwy. That"s why I chose the Primrose location close to where I live. Was not to happy, was an hour late for appt....

Kelly K.
Clasificación:

El cliente no dejó un comentario.

richard R.
Clasificación:

El cliente no dejó un comentario.

Ron T.
Clasificación:

El cliente no dejó un comentario.

Thomas S.
Clasificación:

Kiernan was awesome. The staff was friendly helpful. The pick up and return process was very smooth.

ELLIUT G.
Clasificación:

El cliente no dejó un comentario.

YUSSRA Y.
Clasificación:

The staff at this U-Haul location is really really nice and very helpful. I even got some useful tips on turns and some other cool stuff. My first experience in a u-haul and to top it off a 26 footer truck!! Thank you U-Haul!

Robert S. | First Impressions |
Clasificación:

My only issue is that I thought the access hours were 24 hours. I even received an email saying it was 24 hours. I was disappointed to learn that it was not. The manager on duty was fantastic though. I think his name was Boford.

Bedregal L.
Clasificación:

El cliente no dejó un comentario.

Kalie F.
Clasificación:

El cliente no dejó un comentario.

KATHERINE S.
Clasificación:

El cliente no dejó un comentario.

David D.
Clasificación:

Could not have worked out better! Trailer was ready and performed flawlessly. Easy check-in and check-out.

Travis H.
Clasificación:

El cliente no dejó un comentario.

ROBERTO F.
Clasificación:

Very professional people 👏

Joel C.
Clasificación:

El cliente no dejó un comentario.

Frank B.
Clasificación:

great drop off. the guy was very friendly and attentive

Matthew S.
Clasificación:

Key was brand new and made it difficult to start the truck. Otherwise, extremely positive experience with the equipment and the very helpful staff!

ROBERT B.
Clasificación:

Show how the vehicle is cleaned to meet covid expectations. Certified cleaned.

RUDERICK S.
Clasificación:

Keep doing an excellent job!

Justin K.
Clasificación:

El cliente no dejó un comentario.

Verrisa G. | First Impressions |
Clasificación:

The only thing is building D ac is still not working. They need to fix it because everytime i come there its hot

fred K.
Clasificación:

El cliente no dejó un comentario.

STEVEN G.
Clasificación:

El cliente no dejó un comentario.

David D.
Clasificación:

Excellent service and equipment (motorcycle trailer) - 24 hour rental.

Lora K.
Clasificación:

Your employee to rented to us was exceptional. The overall experience was horrible. I opted to do the mobile rental as I needed the truck earlier than the location opened. The truck I was to rent was parked and blocked by others returning trucks so I had NO WAY of getting out and had to wait an hour for someone to come open the office. The truck window was left open and it had been raining so the entire cab was soaked which my husband dried out with the paper towels he was given. Common sense would have worked well in this situation and people just don't seem to have any. The truck I was to rent could have easily been parked on the other side of the parking lot where NONE OF THE RETURNED RENTALS WOULD BE PARKED as there is a designated return line. The employee gave me a couple of those furniture movers that barely moved as the wheels were stuck....Not a great experience to say the least.

Rob U.
Clasificación:

The service by the young lady was friendly and professional, she hooked up the trailer verified the lights and safety was working properly. Excellent Customer service.

EDWARD M.
Clasificación:

El cliente no dejó un comentario.

Edward G.
Clasificación:

Quick, easy, efficient and helpful with my return! It was nice to have the return be the easiest part of my cross country move!

Leonard E.
Clasificación:

El cliente no dejó un comentario.

JOHN S.
Clasificación:

Equipment performed as expected

Jason L.
Clasificación:

Staff was friendly and helped when they could, but that was as good as it was. Equipment not in truck that was added to rental online. Charged for it and had to get refund after. Mileage on truck was incorrect, but staff didn't seem to care since it was less than reported. Check in process through app took several minutes and delayed departure by at least 10-15 minutes. Truck was beat up, with a lot of miles, and front left tire was half bald. Not impressive at all. Luckily only needed the truck for part of day down the street. Concerned if this was for a long distance or big move.

monay F.
Clasificación:

El cliente no dejó un comentario.

ANTHONY K.
Clasificación:

Staff member that helped me was very helpful.

Thomas L.
Clasificación:

El cliente no dejó un comentario.

JOHN L.
Clasificación:

Credit Card equipment out of service both days.. Store looks old.

GUDMUNDUR T.
Clasificación:

El cliente no dejó un comentario.

Edwin L.
Clasificación:

Great customer service

ANDREW H.
Clasificación:

thank you!

Randall H.
Clasificación:

El cliente no dejó un comentario.

Dale L.
Clasificación:

El cliente no dejó un comentario.

SCOTT M.
Clasificación:

El cliente no dejó un comentario.

Aaron A.
Clasificación:

El cliente no dejó un comentario.

Anthony R.
Clasificación:

El cliente no dejó un comentario.

Eliseo M.
Clasificación:

No comments

Randolph F.
Clasificación:

Gas. The truck only had a quarter tank at pick-up. Estimate all you want, it's easier to return with a full tank rather than a quarter tank. This is a major aggravation.

BRUCE S.
Clasificación:

El cliente no dejó un comentario.

MICHAEL U.
Clasificación:

Satisfied customer. All went well.

Robert A.
Clasificación:

El cliente no dejó un comentario.

KEVIN C.
Clasificación:

Not much. Great experience

TIMOTHY M.
Clasificación:

These guys were amazing with helping me on my rental while my truck got a hitch installed! I will go to this uhaul from now on based on the great customer service they offered me!!

Cooper H.
Clasificación:

The 2 employees in this office were friendly, solved a very small problem graciously and were very efficient.

Thunder B.
Clasificación:

Why was my deliveries and pickups skipped? And then didn't get a call it wasn't going to be delivered or picked up and then you claim it's because I have to call when it's empty but I didn't have to do that with my first 3 uboxs is that to keep charging me the storage fee? Just terrible during a pandemic

Charles G.
Clasificación:

El cliente no dejó un comentario.

Jose R. | Overall Experience |
Clasificación:

I’m still waiting on my refund since I chose not to need a storage unit anymore. I bought a unit and when I opened it realized it was too small so when I went back to the front some rude, miserable bald guy tells me he can’t switch me to a bigger one because it was 5:06 p.m. and that he was leaving. That’s when it started pouring raining and I’m left standing there with my uhaul truck and no unit to put my things in getting soaking wet. I’ve already reported this situation to the customer service number.

Jose D.
Clasificación:

El cliente no dejó un comentario.

Martin R.
Clasificación:

Me senti muy mal atendido, porque tenia la reservado hace varios dias, para recoger a las 11:00am Rechace un camion muy grande para una mudanza de una casa de 2 habitaciones y de allí me enviaron a buscar el carro en 5 partes diferentes. A las 4:30 pm me entregaron un carro adecuado y termine la mudanza de noche. Estoy muy disgustado con el servicio.

MICHAELANGELO P.
Clasificación:

I don't know if it is because some uhaul lots are privately own but I get a better deal at another location.

David R.
Clasificación:

These guys were awesome. It was pouring and they unhitched the trailer after I backed it into the stall for me to keep me from getting soaked. I give TEN Stars for good old fashioned 'earn your business' customer service!!

GERALD M.
Clasificación:

The trailer was unavailable that I reserved! No update. Also, my preferred location was alafaya. Got send to this location specific for the unavailable trailer.

Richard B.
Clasificación:

U haul team went above and beyond for me, as usual. I will always use and recommend U Haul and their services.

Edgardo A.
Clasificación:

El cliente no dejó un comentario.

Douglas E.
Clasificación:

El cliente no dejó un comentario.

Michael C.
Clasificación:

El cliente no dejó un comentario.

Annie B.
Clasificación:

El cliente no dejó un comentario.

Bart T.
Clasificación:

El cliente no dejó un comentario.

Madelynn M.
Clasificación:

El cliente no dejó un comentario.

Michael E.
Clasificación:

El cliente no dejó un comentario.

Edward M.
Clasificación:

El cliente no dejó un comentario.

AMOUR-CHE D.
Clasificación:

El cliente no dejó un comentario.

Angel C.
Clasificación:

Waoooo it is 19.95 and I finish paying almost 50 dollars waooooooo 😡😡😡😡😡😡

MICHAEL G.
Clasificación:

El cliente no dejó un comentario.

MICHAEL B.
Clasificación:

El cliente no dejó un comentario.

James R.
Clasificación:

El cliente no dejó un comentario.

Michael C.
Clasificación:

No inspection with customer was done

Marco A. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Robert B.
Clasificación:

El cliente no dejó un comentario.

Vanessa P.
Clasificación:

This Uhaul location was the best one that I dealt with! They were the only facility that was helpful and willing to workout the chaos that every other facility provided us.

Ryan H.
Clasificación:

El cliente no dejó un comentario.

Robyn B. | Overall Experience |
Clasificación:

The storage unit was adequately clean, however, the air conditioning was not working on the day we arrived to move out. Evidentially the AC went out the day before yet we were not told, We would have appreciated a call to let us know. We Have items that could have been damaged in the heat. I think there needs to be a lock box of some kind in the temperature control pad so it can be regulated by Uhaul not the people using the unit. On the day we moved out there was a bad storm. It was unfortunate that the computer system went down, but somehow Tanesha aNd the manager, Bedford Bellows We’re able to register me for a trailer and hitch. They were extremely helpful. Buford put the hitch and trailer on my car in the pouring rain. I also accidentally broke my umbrella in the door of my car so my car door would not shut; Buford helped me figure out how to fix it. I’m so grateful. Overall my husband and I were in and out of your facility as we prepared to move. Overall we had a very experience particularly on that rainy day!

Eddie B. | Overall Experience |
Clasificación:

I hqve had this storage unit for 3 years while been abroad, but the times that we had the chance to come back to the Florida and check our unit, it was always well maintained, the access to our convenience and personnel ready to help with information helpful and on time with regards to billing, weather, much more. I believe that the prices are convenient.

Nestor C. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Marco A. | First Impressions |
Clasificación:

The truck was newer and drive good and with great ac.

Donald C. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

david h. | Overall Experience |
Clasificación:

I rent a lot of trailers and have assisted many people and getting storage units.I have to say that this location is one of the best I have encountered not just because of the cleanliness but of the staff and management themselves. PI've had the pleasure of working with them for over three years now and they have never failed to disappoint me and their service commitment and standards. I am almost saddened for the fact that I no longer need their services but will continue to highly recommend them whenever I can.

Glynies G. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Orlando R. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Mattie G. | First Impressions |
Clasificación:

Very happy

troy c. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

AMANDA H. | Overall Experience |
Clasificación:

I would recommend the Uhaul place to prorate the units if you move out before the month is over. Didn’t know that. Would’ve been nice.

Glynies G. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Deborah W. | First Impressions |
Clasificación:

Staff was very knowledgeable, professional, and accommodating to my special needs.

Donald C. | First Impressions |
Clasificación:

A good staff that really helped me especially Greg.

Donna O. | First Impressions |
Clasificación:

Buford went above and beyond to make our experience wonderful.

MARY Y. | Overall Experience |
Clasificación:

I don't think it was right for my storage fee to increase from the amount charged when I first rented the unit. I also expected a refund since the unit was closed out before the month ended.

david h. | Overall Experience |
Clasificación:

Always a good place to do business.

david h. | First Impressions |
Clasificación:

Rent here often, always good.

Lisa P. | First Impressions |
Clasificación:

I had made a reservation at Another storage company. When I arrived on Sunday, there was a note on the door that they were closed. Called UHaul, directed to an available unit, moved in -EASY!

Susan C. | First Impressions |
Clasificación:

Quick and easy process to check in

Chris K. | First Impressions |
Clasificación:

Greg was friendly and took the time to show me how the security gate works and where my storage unit was located

kathryn g. | Overall Experience |
Clasificación:

Rats, rat traps in unit, roaches and an overwhelming smell of mothballs. Temp rarely under 85 in June/ August. Most of my visits the security gate and door were open. Not my 1st choice in storage.

Guy D. | First Impressions |
Clasificación:

I was appreciated they had an climate storage for me to rent.

NANCY B. | Overall Experience |
Clasificación:

Convenient and reasonably priced.

thomas m. | Overall Experience |
Clasificación:

This is the best U-Hual facility we ever utilized. Great service, secure, fast, reliable, etc. 10 out of 10.

Karen E. | Overall Experience |
Clasificación:

Climate controll wasn’t working the day I checked out. Other than that, the experience was just fine.

Adelina L. | Overall Experience |
Clasificación:

Staff was great and very helpful

NANCY B. | First Impressions |
Clasificación:

I was fortunate to arrive when no one else was there so no waiting. I was in and out in under 15 minutes. It was easy to find my conveniently located unit.

shereen w. | Overall Experience |
Clasificación:

Y’all have been a blessing and so helpful and accommodating during this long and unpredictable move. Thankyou

gordon c. | Overall Experience |
Clasificación:

Dead rat found in unit. Many dead insect also in unit Any financial problems had to wait until one specific person was available. Email communications were fuzzy at times

Daniel D. | Overall Experience |
Clasificación:

Every one is helpful and nice and this was my second time. Will definitely tell all friends and family!!!!! Great job!

sharron a. | Overall Experience |
Clasificación:

I cancelled a cheaper storage Unit because you advertised one month free storage with a one way Uhaul truck rental which we had planned to rent. Over the phone the girl told me it was free but it wasn

debra w. | First Impressions |
Clasificación:

It was a breeze! So easy to order and the prices were decent.

Adelina L. | First Impressions |
Clasificación:

Staff were great and helpful!

Jose R. | Overall Experience |
Clasificación:

Very Happy definitely will recommend to others

Shannon D. | Overall Experience |
Clasificación:

everything great

Michael N. | Overall Experience |
Clasificación:

This is an excellent service. My U-Box arrived on time and I was always in communication with the company. I highly recommend this service to anyone moving!

Mark R. | Overall Experience |
Clasificación:

On both ends of our move people were friendly, courteous and extremely efficient.

WILLIAM S. | Overall Experience |
Clasificación:

Having been a customer for nearly 20 years, I appreciate the way the staff and facilities were maintained in such a professional manner.

Amanda P. | Overall Experience |
Clasificación:

Waited on hold for 1/2 hour to have them pick up my UBox. Then had to give them the pick up location more than once. They called me the day of and asked where they were picking it up and dropping it.

Lasha K. | Overall Experience |
Clasificación:

The facility and service in the Valejo California location were subpar, very poor. However, the office in Hayworth followed up with me and resolved the problems we had promptly.

nichoals m. | First Impressions |
Clasificación:

Adam was great showed me everything made it easy

Tim A. | Overall Experience |
Clasificación:

Unbelievable that I was forced to buy a UHaul lock even though my lock was every bit as secure. A pure money grab that I was not advised of during the reservation process! Unforgivable UHaul!

Tim A. | First Impressions |
Clasificación:

Quick and easy

Gamaliel G. | Overall Experience |
Clasificación:

GREAT Costomer Service

ROD L. | First Impressions |
Clasificación:

Meet the owner at the opening of the store. I just needed a short term storage rental Everything was quick and easy

Theresa A. | Overall Experience |
Clasificación:

The above questions don't apply to U-Box customers. My complaint is that the contents of the box looked like the box was flipped upside down! I had several broken items and I am very unhappy.

JACK C. | Overall Experience |
Clasificación:

will never use u-haul again delivery was promised for 11/10 by 3:00 pm after calling several times and waiting with moving help was told the driver was sick and delivery would not happen for 3 days

Patricia B. | Overall Experience |
Clasificación:

Satisfied with service and staff.

jocelyn l. | Overall Experience |
Clasificación:

I did not visit this facility. My ubox was only there enroute to home delivery. The staff who were involved were all excellent. So my answers should be "not applicable."

John C. | Overall Experience |
Clasificación:

Very fast and efficient. I've been to several Uhaul locations and some of them can get overwhelmed at times. These folks handled my job quickly and efficiently.

Zachary A. | Reservation |
Clasificación:

friendly staff.

Michael Q. | Overall Experience |
Clasificación:

All went well. Only issue was at beginning. I was told 3 days in a row my box would be delivered finally got it on 3rd day Box arrived in fl intact no issues I wish the monthly storage was pro rate

Sean H. | Overall Experience |
Clasificación:

Great Experience

NATALIA J. | Overall Experience |
Clasificación:

This box is too short to leave my true comment. Overall, they really tried to make situation as painless as possible.

deon B. | Overall Experience |
Clasificación:

None

Alannah J. | Overall Experience |
Clasificación:

I'm sure the facility was fine - however, my experience with U-Box was horrific from start to finish, and I'll never recommend any aspect of U-Haul to anyone, ever again.

AUDREY J. | Overall Experience |
Clasificación:

Control the homeless population living in the storage units.

CHRIS Y. | Overall Experience |
Clasificación:

Great staff. Will use them again

kimberly t. | Reservation |
Clasificación:

I was told I get 1 month free for purchasing a rental truck. Booked over phone. GM was rude, said I was wrong about getting 1 month free before I got a truck. Not my fault call center gave wrong info.

kim v. | Overall Experience |
Clasificación:

My UBOX was broken into and some of my personal belongings were stolen and my brand new TV was damaged. I also dealt with a billing issue for over a week delaying my delivery. NEVER AGAIN.

Gloria L. | Overall Experience |
Clasificación:

The people I dealt with were all extremely nice and helpful. Everything went very smooth and that made our move a lot easier. Thank you !

deon B. | Reservation |
Clasificación:

No comments

Keli L. | Overall Experience |
Clasificación:

pod drop off and pick up was fast and convenient. The ladies who did both were in and out with no trouble. Friendly and efficient; were there earlier than they originally planned- driver called ahead.

ZANE Z. | Overall Experience |
Clasificación:

I would never do business with this facility ever in my life. They promised on multiple times they would pick up my storage box and they didnt. They lied to me over and over again.

doug o. | Overall Experience |
Clasificación:

Horrible experience. No date warning on delivery. Left the boxes on our premise for nearly 5 days. Can't recommend you. U-Haul customer service couldn't help. Mgmt at your facility couldn't help.

MICHAEL H. | Overall Experience |
Clasificación:

Great job.

Jaclyn B. | Overall Experience |
Clasificación:

I had an issue with payment my first mth and it took me 4 phone calls and an email before I got a return call back. And when I returned to my unit, there were locks on there and my bill was fully paid

Danny D. | Overall Experience |
Clasificación:

Very Nice and Convenient Experience.....

Jon B. | Overall Experience |
Clasificación:

None

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