Customer Reviews for U-Haul Moving & Storage of Baldwin Park

5,450 comentarios

4001 E Colonial Dr   Orlando, FL 32803
(East Colonial Drive 1 mile east of Fashion Square Mall)

(407) 894-6011

Horario

  • Lun. - jue.:
    7 a. m. - 7 p. m.
  • Viernes
    7 a. m. - 8 p. m.
  • Sábado
    7 a. m. - 7 p. m.
  • Domingo
    9 a. m. - 5 p. m.
Horario especial
  • 12/24/2022: 7:00 a. m. - 4:00 p. m.
  • 12/25/2022: cerrado

Servicios en esta ubicación:

Contáctanos

(407) 894-6011

4001 E Colonial Dr
Orlando, FL 32803
(East Colonial Drive 1 mile east of Fashion Square Mall)

Servicios en esta ubicación:

Horario

  • Lun. - jue.:
    7 a. m. - 7 p. m.
  • Viernes
    7 a. m. - 8 p. m.
  • Sábado
    7 a. m. - 7 p. m.
  • Domingo
    9 a. m. - 5 p. m.
Horario especial
  • 12/24/2022: 7:00 a. m. - 4:00 p. m.
  • 12/25/2022: cerrado
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas
  • Almacenamiento de bote
  • Almacenamiento de RV
  • Almacenamiento de vehículos

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

I was so impressed with the kindness & competence of the employees that I even asked them what kind of Customer Service training U-Haul provides. I thought back over the years and can remember only one person who wasn't above average - which means that “average” is outstanding. Even in stressful situations they remain calm and so very polite. UHaul has the best employees! I am not related to or friends with anyone who works for UHaul.

Sally H. 
Clasificación:
5.0

Friendly customer service people both at pickup and drop off.

Carl F. 
Clasificación:
5.0

Good truck. Good people and Good uhaul family

Walter E. 
Clasificación:
3.0

I added a furniture dolly to my rental. When I arrived for pick up I was told none were available. This made my day extremely difficult and made the move longer and harder. I should have been told in advance so I could have made other arrangements

Michael S. 
Clasificación:
1.0

If a truck is not available the reservation shouldn't be approved and customer should be notified asap not wait until they arrive at the pick up location to find out no truck is available. Then send the customer to 15 minute drive to another location.m and you arte being charge the additional 10 mileage and gas that you had not planned on. When you arrive to the new location the employees are high and rude. The the location I'm referring to is 4001 East Colonial Orlando Fl.

Aileen D. 
Clasificación:
5.0

Nice team at this location

Ronald S. 
Clasificación:
5.0

Everyone at the storage was a great help and the experience couldn’t have been better.

Kelvin L.  |  First Impressions 
Clasificación:
5.0

Great customer service!

Nathalie L. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHARLES W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Donna F. 
Clasificación:
5.0

Employees at both pickup and drop off were friendly and helped me get in and out quickly. ¡Gracias!

Carl F. 
Clasificación:
5.0

El cliente no dejó un comentario.

ARTHUR B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tyler B. 
Clasificación:
5.0

Nothing, they were great

Randall G. 
Clasificación:
5.0

Staff at this location were amazing unlike the money grabbing customer service agents online.

Hassan F. 
Clasificación:
5.0

El cliente no dejó un comentario.

John H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Darrell H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Rhonda E.  |  First Impressions 
Clasificación:
5.0

Very helpful and courteous staff.

walter B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Douglas N. 
Clasificación:
5.0

Quick and painless in every aspect.

Matthew C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeffrey K. 
Clasificación:
5.0

Friendly and professional guys!

JAIME A. 
Clasificación:
4.0

El cliente no dejó un comentario.

Donique T. 
Clasificación:
5.0

Uhaul is a class organization

Micah D. 
Clasificación:
5.0

Associates were very helpful.

Raul Q. 
Clasificación:
5.0

El cliente no dejó un comentario.

Taylor S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jered S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Donald E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Charles N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tyler B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jose B. 
Clasificación:
5.0

The online return was not very intuitive. The system could not locate my contract. I had to try it several times before I was successful.

James F. 
Clasificación:
4.0

El cliente no dejó un comentario.

Peter S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tyeshia D. 
Clasificación:
5.0

El cliente no dejó un comentario.

James B. 
Clasificación:
5.0

Superb customer service excellent location

STEVEN R. 
Clasificación:
5.0

El cliente no dejó un comentario.

nills E. 
Clasificación:
5.0

Give my man that was there some help. He was great just needed a hand.

Ian O. 
Clasificación:
4.0

Tires on the motorcycle trailer had large bubbles and made the trailer hop

THOMAS B. 
Clasificación:
4.0

The truck was really dirty from the inside

CarlosEduardo A. 
Clasificación:
4.0

Only one associate was working, but he was excellent!

Gary L. 
Clasificación:
5.0

I like it the way it is is great customer service

jose S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Janet E.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Janet E. 
Clasificación:
3.0

I initially reserved a pick-up trunk at the Winter Springs 32708 location (winter springs food mart), when I arrived the clerk inside did not have the truck I had reserved, gave me a number I needed to call and that there was nothing else he could do. This location was terrible, would not recommend anyone go there for anything, it was dinghy inside, a good number of “sketchy” people were coming from behind the building and I honestly felt unsafe there. The location on east colonial was the exact opposite. It was clean, the 2 clerks were nice, not the greatest customer service but not terrible/nothing to complain about. Nice location, they had the truck/hard cart I needed and I was on my way.

Ronald S. 
Clasificación:
5.0

Quick and easy process. Very helpful after a long day of travel and moving.

Symone G. 
Clasificación:
5.0

Front desk guy Excellent , easy process, easy return.

sahid A. 
Clasificación:
1.0

Help when we need it.

LISA M. 
Clasificación:
5.0

Have rented p/u truck, box truck at this location before.

James R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

FERNANDO C. 
Clasificación:
3.0

El cliente no dejó un comentario.

Tiffany M.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

David B. 
Clasificación:
3.0

The truck was great! Please take more time to hand out the right information. Was stuck trying to return it at 12:30 for an hour. Not a pleasant experience, but it's fine.

Rocco F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alexander R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Kitty C. 
Clasificación:
1.0

This location yes, this truck no. Truck had no AC. Got credit for 1 day but didn't have AC for 3 days. Should have gotten credit all 3 days. This is 2nd time getting this truck...should have been fixed.

Chris S. 
Clasificación:
3.0

The guy did not process the return of the cargo correctly because he did it late.

MANUEL A. 
Clasificación:
4.0

El cliente no dejó un comentario.

Hector P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stacy L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Philip S. 
Clasificación:
5.0

El cliente no dejó un comentario.

TIM S. 
Clasificación:
5.0

This guy was great over all 10/10

Michael A. 
Clasificación:
5.0

El cliente no dejó un comentario.

jon P. 
Clasificación:
5.0

El cliente no dejó un comentario.

steven Z. 
Clasificación:
4.0

My first truck they gave me was missing a fuel cap. They quickly offered me another truck.

Erik V. 
Clasificación:
2.0

I'm guessing due to the hurricane things were hectic for u haul but this will probably be the last time I use this company. The only great experience I had was when a customer service rep called to make sure my reservation was met but it wasn't looking good as I went to 3 different places and paid for extra mileage due to driving so far to even get the truck. Wasn't even the truck I wanted. Had to do multiple trips but got the job done. I will be hiring a moving company next time.

Alishia S.  |  First Impressions 
Clasificación:
1.0

They had no moving blankets, no furniture dollys, NOTHING. Had to drive to multiple locations to pick t all up then return to multiple locations. Miserable

Amanda A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Guy S. 
Clasificación:
4.0

El cliente no dejó un comentario.

MARY B.  |  Overall Experience 
Clasificación:
5.0

Very good and reliable service. Flexible rent hours, extensions available if needed. I will use this location service whenever I have to move again. Keep a very good customer service. Thank you!!!!

Karolina K. 
Clasificación:
5.0

El cliente no dejó un comentario.

kevin B. 
Clasificación:
5.0

You guy were great the guy was very professional and friendly the one that did my return both guys were great

Milton Antonio A. 
Clasificación:
5.0

If I could give this place 10 stars, I would. I showed up to rent a trailer, knowing my electrical connection stopped working. Greg (manager) was extremely friendly and went WAY OVER AND BEYOND to help me out as I was in a real bind. He spent time trying to repair without having to replace the controller, but ultimately did have to. Everyone at this location was super friendly, and Greg was a godsend. THANK YOU GREG!!!

Steve J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mike L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Patrick L. 
Clasificación:
5.0

It was actually pretty easy good location very welcoming

Jacqueline L. 
Clasificación:
3.0

On the negative side, the security gate is frequently not closed and or broken, this is completely unacceptable. I have tools in that storage unit. On the positive side, you hall does not play games with the rates for storage like extra space and public storage, who kept raising my rates more than once a year and said that it doesn't ever stop, so I left them.

Jake M.  |  First Impressions 
Clasificación:
3.0

The uhal truck had a hold on the roof and all the rain was going inside the truck and all my couches and other stuff got wet very upset that you guys rented a trick like that

Gabriel L. 
Clasificación:
5.0

Welcomed with friendly greeting and assistance in rapid processing and acceptance. Very friendly and Helpful!

David P. 
Clasificación:
5.0

El cliente no dejó un comentario.

William T. 
Clasificación:
4.0

Friendly service.

Otoniel F. 
Clasificación:
5.0

The staff was very courteous and helpful. They explained everything clearly and made the experience a delight!

Felipe D. 
Clasificación:
3.0

El cliente no dejó un comentario.

Karl W. 
Clasificación:
5.0

The employees were very nice and pleasent

Luz M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jerry B. 
Clasificación:
5.0

I was impressed when the storage GM answered the phone at 8pm on Sunday night on a holiday weekend. Will continue to use U-Haul.

Christopher F.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

BARTON P. 
Clasificación:
5.0

Overall the people were friendly and welcoming. Our reservation was transferred from another location to this location. We had to pick up the truck and auto transport here then go to another location to pick up the dolly. No fault of the location but Uhaul should really accommodate their customers better when they are charging $1.19 a mile. When I arrived to pickup the dolly the rep at the different location cleaned out the back of the truck for me because it was left dirty. Therefore, I don't appreciate being charged $25 cleaning fee when I cleaned out the back before returning the truck. The truck was dirty in the front because it rains a lot in Florida and gets splashed with mud and dirt but what am I supposed to do run the Uhaul through the car wash?

Valinda H. 
Clasificación:
5.0

This location is very friendly.

Gary S. 
Clasificación:
5.0

El cliente no dejó un comentario.

John G. 
Clasificación:
3.0

This place is crooked. I drove the a van an estimated 25 miles with a runtime of maybe an hour and half. After putting in 4.5 gallons of fuel, I was still charged a fee for not filling the vehicle up to the proper level. The van was averaging 18.0mpg. There is absolutely no way that 4.5 gallons of fuel did not cover my travel time and miles driven. Crooked.

mitchell M. 
Clasificación:
2.0

El cliente no dejó un comentario.

Shawn T.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Tara M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Susan M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christopher S.  |  Overall Experience 
Clasificación:
2.0

Gas gauge was off and the uhaul itself was hard to drive

Cheyenne C. 
Clasificación:
4.0

Open earlier.

Eddie R. 
Clasificación:
4.0

My reservation was moved to a different location. Was very disappointed that the new location did not have any dollies to rent. Instead of paying $14 to rent, I was forced to buy two dollies which then cost me over $40. Now o own two dollies that I really don't need. They guys there blamed it in people not returning equipment. If people are stealing equipment, U-haul needs to better plan on having replacement equipment available. Or you do it deliberately to make money off selling them.

Bryan D. 
Clasificación:
5.0

El cliente no dejó un comentario.

SHAKIRA B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rodney G. 
Clasificación:
5.0

The after hours drop off app didn't work

Tommy F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jocelyn P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Vince K. 
Clasificación:
5.0

Please dear god fix the website, it's filled with glitches. Half of my original order got erased at one point when I had to reschedule and it was a nightmare. The people in-store were great but the online experience nearly broke me. When I originally scheduled my Uboxes I had an offer for a free month of rent for them and when the move actually happened I got charged for them. If I were to recommend uhaul to someone for a move I would tell them very clearly and loudly that they should do all of the scheduling in-store, otherwise it won't work.

Jesslyn P. 
Clasificación:
5.0

Nice equipment and very clean.

raymond M. 
Clasificación:
5.0

El cliente no dejó un comentario.

ally R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Reed B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Shane W. 
Clasificación:
4.0

El cliente no dejó un comentario.

William M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joe T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kerri B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Pedro T.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Nicole C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nicholas C.  |  First Impressions 
Clasificación:
5.0

The two gentlemen that assisted me were extremely professional, courteous and fun. Please thank both for their customer service and assisting me on 8/2/22 between 4:00pm-6:00pm.

Edgardo C.  |  First Impressions 
Clasificación:
5.0

Thank you for having such a great staff. If I ever need a storage unit I will go back to Ya'll. Thanks again 

Julie B.  |  Overall Experience 
Clasificación:
4.0

Had a minor ant infestation on a couple pieces of furniture. Otherwise all good

Peter L.  |  Overall Experience 
Clasificación:
5.0

Every time I had to go to the unit, the access was super easy. Always clean and had cart available. Only one time, in over 2 years, was there any issue regarding the lighting or temperature. On the day we moved out, the temperature in the building was over 100 (close to 100 outside) and the hall lights did not come on. We noted this to the front office and they were immediately on it. Thank you for the easy storage during a stressful time in our life.

james t.  |  Overall Experience 
Clasificación:
1.0

El cliente no dejó un comentario.

Carlos B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

MARICRUZ D.  |  First Impressions 
Clasificación:
5.0

Thank you Grag for nice service , will use you guys again and again

parin k.  |  Overall Experience 
Clasificación:
5.0

Great team at this location

Ashton C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Fernando G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Fernando G.  |  First Impressions 
Clasificación:
5.0

No I’m fine with everything thanks 🙏🏿

Frida L.  |  First Impressions 
Clasificación:
5.0

The rodents were a problem lot of my stuff was ruined

Tammy R.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Robert C.  |  First Impressions 
Clasificación:
3.0

I think the storage have rates because one of my brand new coach was damage That’s why I give average Thanks

YOUSSEF O.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Tiffany M.  |  Overall Experience 
Clasificación:
4.0

If the U-boxes cannot be located in Atlanta, I won't be needing the storage space in Orlando. AA8823F and AA4925A both Full stored At Uhaul somewhere in Atlanta area since 2019 and automatic withdrawal payment from Bank of America account Where are the boxes??

Nancy H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Melissa J.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

KARIM B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian B.  |  First Impressions 
Clasificación:
1.0

Everyone I encountered was extremely nice as I'm relocating from Tampa to Orlando and my apartment is ready yet . But the problem occurred when the agent called to confirm my truck rental and suggested since I would be needing a storage to stay in the uhaul family I obliged and was given a rsvp confirmation email and number for a 10 x15 storage unit which I needed to house my item I was forced to figure out where I would be putting stuff because when I arrived to check in I was told there are no unit of that size to accommodate me .. I was extremely tired from the move and cleaning the house to even want ti go anywhere els he offered us a 10x12 which isn't what I needed . The first unit was u savory in appearance. So I went back to the office n the super friendly older gentleman didn't hesitate to offer me another option. But it was extremely annoying I asked for a partial refund due to issues that came up but I was told .. it's up to the store to . Handle that .. but all 3 individuals whom I encountered were super helpful seemed to be a huge clerical error that should of never happened.but I'm would not recommend because I had to find a place for items that couldn't fit .

Zakeya G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Adarsh P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

DANIELL B.  |  Overall Experience 
Clasificación:
5.0

They were extremely nice and helpful!! They truly went above and beyond to help

Meghan B.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

AMIR O.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Belinda B.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Shajuana H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Toja B.  |  First Impressions 
Clasificación:
5.0

Todo bien

Onasis B.  |  First Impressions 
Clasificación:
5.0

Convenient, great people, easy access

Richard W.  |  Overall Experience 
Clasificación:
1.0

El cliente no dejó un comentario.

Yamileth m.  |  Overall Experience 
Clasificación:
3.0

Was unable to exit the storage facility at 10:15. After call with customer care for half an hour, was a able to get out at last.

Adarsh P.  |  First Impressions 
Clasificación:
2.0

Location was convenient but service was ok at best. We paid for a climate controlled unit but the air conditioning was not working for at least 3 weeks with no estimate on when repairs would be made. It was over 100 degrees in my unit and I didn't want to wait any longer. I moved to the Extra Storage Space facility. It was more convenient, cleaner and the staff is helpful and friendly.

Bruce S.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

RICHARD B.  |  Overall Experience 
Clasificación:
5.0

Great staff

JOSEPH L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Bryant S.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Pablo S.  |  Overall Experience 
Clasificación:
1.0

The staff is totally worthless! Period! I would never recommend this place! The manager is useless....Just ask Miguel the area manager! He knows!

Margaret Z.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

joel c.  |  First Impressions 
Clasificación:
5.0

The staff was incredibly friendly and helpful. They were quick to respond and very professional when I needed assistance. I would absolutely recommend this store to others.

Alicia C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

rachel n.  |  First Impressions 
Clasificación:
5.0

The manager helped me, he was extremely professional and knowledgeable. Rented a truck and a storage unit at the same site. Everything was very convenient!

Daniel H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

DANIELL B.  |  First Impressions 
Clasificación:
5.0

Most of the Uhauls facilities I have rented was great. But this one tops them all. Greg the GM and Pedro are always attentive to my needs and serviced them properly.

Roy R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

YOLANDA A.  |  First Impressions 
Clasificación:
5.0

The staff were very respectful and helpful

Rafael M.  |  Overall Experience 
Clasificación:
3.0

The staff was very friendly and helpful. It was just too hot.. the lights didn't work half the time. It was difficult trying to load or unload.

LISA H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

David H.  |  Overall Experience 
Clasificación:
5.0

This location was great! The guys there were very helpful and understanding, and even went above and beyond to make sure my stressful moving experience was a nice one. The GM there was really nice and helped me out a ton, I would definitely recommend!

Travis L.  |  Overall Experience 
Clasificación:
5.0

this is a great facility and I may be coming back!

Lisa S.  |  Overall Experience 
Clasificación:
5.0

The manager who worked with us was fantastic.

Jonathon N.  |  First Impressions 
Clasificación:
2.0

There was to many people staying in the storage units and the prices went up to much

Terry A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

JEAN S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

FABRICE J.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Pipeline W.  |  First Impressions 
Clasificación:
5.0

It's very hard to speak to a representative when there is a local number? The wait time is over 30 minutes. The storage unit is extremely hot and I wasn't expecting such climate for climate control storage.

MARJORIE B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Theresa D.  |  Overall Experience 
Clasificación:
5.0

Very quickly finished with setting up storage. Out in 15 minutes. Very nice staff and informative.

Daniel D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

David H.  |  First Impressions 
Clasificación:
5.0

It was great

JEAN S.  |  First Impressions 
Clasificación:
3.0

I am giving a 3/5 star, average rating because the experience was incredibly simple and the location and facility are decent. If I hadn't asked for directions to access the gate to the facility then I wouldn't have had to interact with anyone who worked there and that is very convenient indeed. However, this survey does not include the question of satisfaction with the price. I'm renting a climate controlled 5x5 space which average cost (including climate controlled) is $44 and I am paying $65. That is a price increase of very near 50%. The directions to the facility are adequate but could be improved by stating which direction the facility map is facing. The facility map is laid out north/south, while the physical location stretches east/west. A simple fix would be a north orientation arrow on the facility map or orient the map in landscape instead of portrait. The location was easy to find, and the access to the gate can be found by doing a little searching. There appear to be no signs or directions on how to get to the gate once on property and the vehicle rental and rental return building are up front blocking the view of the storage area. It took me an extra minute to find. A minor inconvenience and now that I know it will be easy to access. I'd recommend using this Uhaul storage location for a short term but not long term time period as the extra $20 per month adds up. After a year's rent (plus taxes and fees) that is $840 vs the average price (+taxes/fees) of $600.

William S.  |  Online Move In 
Clasificación:
4.0

The move in experience was great but since then there was an incident that I feel needs addressing. I went to my unit on Sunday 5/23/21. I realized I had forgotten my passcode so I went up the office for assistance. As soon as I walked inside, BOTH of the employees behind the counter suddenly ran for the back door. When I asked where they were going I was told that another customer outside needed the keys for propane. I thought it very strange that it required two employees to do this. After I waited a few minutes one of the young ladies came back in and I explained that I had forgotten my passcode. She asked me my name, looked up my account, and then gave me the passcode. I didn't really think about it until I got outside but she never even asked for my ID or anything. She just asked me my name and gave me the passcode. Then when we went to enter the facility the gate was already open and the door to my building just opened without the passcode at all. Today 5/24/21 I went back again and it was the same story... the gate was wide open and the door to the building was just unlocked. I'm not sure if the whole "idea" of a passcode is just to make us feel like this facility is secure or if it's even necessary at all.

Christopher S.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Pablo S.  |  Online Move In 
Clasificación:
5.0

Everything worked and it was easy

Pablo S.  |  First Impressions 
Clasificación:
5.0

Greg and Pedro were very helpful and anticipated my needs. I very grateful for this amazing positive experience.

Roy R.  |  First Impressions 
Clasificación:
5.0

Very smooth and easy!

Margaret Z.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

yadira r.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Latonia J.  |  First Impressions 
Clasificación:
5.0

Excellent service!!!!

Karen G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Chloe F.  |  First Impressions 
Clasificación:
5.0

Todo bien y complacido era lo que estaba buscando gracias

Guillermo A.  |  First Impressions 
Clasificación:
4.0

The experience with the location and local team was great. I did end up having to call to confirm my move-out, as the virtual move-out process didn't work. I had submitted pictures and uploaded move-out confirmation but still received an auto-pay reminder a week and a half later, which then prompted me to have to call. The staff immediately took care of it, but it did defeat the purpose of an "easy online move-out" process.

Stacy S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Donnarie E.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Freddie T.  |  Overall Experience 
Clasificación:
5.0

Thank you for storing my items safely!

harmony r.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

louis r.  |  Overall Experience 
Clasificación:
5.0

Great people, easy to speak with, great sense of humor, great customer service skills

Richard W.  |  First Impressions 
Clasificación:
5.0

The workers at U- Haul were VERY HELPFUL and considerate . It was always a pleasure to walk into the office and be greeted with smiles and fun conversation. Greg Strickland was always kind and very helpful to me.

Joel M.  |  Overall Experience 
Clasificación:
5.0

Great service

Jessica S.  |  First Impressions 
Clasificación:
2.0

Other than the physical and the people on the location I would not recommend because we keep getting bills even though FAK did I have asked for clarification Annabella satisfaction and all I get our surveys from you are so no I will not recommend you not at this time

John S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Debra O.  |  First Impressions 
Clasificación:
5.0

Bye ford was a wonderful guy who got us into our space ASAP after 10 hrs driving time. He also found my wallet!!!!

John S.  |  First Impressions 
Clasificación:
4.0

My only issue is that I thought the access hours were 24 hours. I even received an email saying it was 24 hours. I was disappointed to learn that it was not. The manager on duty was fantastic though. I think his name was Boford.

Robert S.  |  First Impressions 
Clasificación:
5.0

The only thing is building D ac is still not working. They need to fix it because everytime i come there its hot

Verrisa G.  |  First Impressions 
Clasificación:
1.0

I'm still waiting on my refund since I chose not to need a storage unit anymore. I bought a unit and when I opened it realized it was too small so when I went back to the front some rude, miserable bald guy tells me he can't switch me to a bigger one because it was 5:06 p.m. and that he was leaving. That's when it started pouring raining and I'm left standing there with my uhaul truck and no unit to put my things in getting soaking wet. I've already reported this situation to the customer service number.

Jose R.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Marco A.  |  Overall Experience 
Clasificación:
4.0

The storage unit was adequately clean, however, the air conditioning was not working on the day we arrived to move out. Evidentially the AC went out the day before yet we were not told, We would have appreciated a call to let us know. We Have items that could have been damaged in the heat. I think there needs to be a lock box of some kind in the temperature control pad so it can be regulated by Uhaul not the people using the unit. On the day we moved out there was a bad storm. It was unfortunate that the computer system went down, but somehow Tanesha aNd the manager, Bedford Bellows We're able to register me for a trailer and hitch. They were extremely helpful. Buford put the hitch and trailer on my car in the pouring rain. I also accidentally broke my umbrella in the door of my car so my car door would not shut; Buford helped me figure out how to fix it. I'm so grateful. Overall my husband and I were in and out of your facility as we prepared to move. Overall we had a very experience particularly on that rainy day!

Robyn B.  |  Overall Experience 
Clasificación:
5.0

I hqve had this storage unit for 3 years while been abroad, but the times that we had the chance to come back to the Florida and check our unit, it was always well maintained, the access to our convenience and personnel ready to help with information helpful and on time with regards to billing, weather, much more. I believe that the prices are convenient.

Eddie B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Nestor C.  |  Overall Experience 
Clasificación:
5.0

The truck was newer and drive good and with great ac.

Marco A.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Donald C.  |  Overall Experience 
Clasificación:
5.0

I rent a lot of trailers and have assisted many people and getting storage units.I have to say that this location is one of the best I have encountered not just because of the cleanliness but of the staff and management themselves. PI've had the pleasure of working with them for over three years now and they have never failed to disappoint me and their service commitment and standards. I am almost saddened for the fact that I no longer need their services but will continue to highly recommend them whenever I can.

david h.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Glynies G.  |  Overall Experience 
Clasificación:
1.0

El cliente no dejó un comentario.

Orlando R.  |  Overall Experience 
Clasificación:
5.0

Very happy

Mattie G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

troy c.  |  Overall Experience 
Clasificación:
3.0

I would recommend the Uhaul place to prorate the units if you move out before the month is over. Didn't know that. Would've been nice.

AMANDA H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Glynies G.  |  First Impressions 
Clasificación:
5.0

Staff was very knowledgeable, professional, and accommodating to my special needs.

Deborah W.  |  First Impressions 
Clasificación:
5.0

A good staff that really helped me especially Greg.

Donald C.  |  First Impressions 
Clasificación:
5.0

Buford went above and beyond to make our experience wonderful.

Donna O.  |  First Impressions 
Clasificación:
4.0

I don't think it was right for my storage fee to increase from the amount charged when I first rented the unit. I also expected a refund since the unit was closed out before the month ended.

MARY Y.  |  Overall Experience 
Clasificación: