Very friendly and experienced staffJean-Francois B.
Customer Reviews for U-Haul Moving & Storage of Baldwin Park
Orlando, FL 32803
(East Colonial Drive 1 mile east of Fashion Square Mall)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- 7/4/2022: 7:00 a. m. - 5:00 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
- Almacenamiento de bote
- Almacenamiento de RV
- Almacenamiento de vehículos
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Syntyche A.
Very fast, helpful, and friendly service!Jerri F.
Excellent customer service Thank you Terry, Ricardo and Bruce!!!ANGELA K.
Don't be a greedy money sucking pigRobert A.
El cliente no dejó un comentario.JORGE A.
Every time I had to go to the unit, the access was super easy. Always clean and had cart available. Only one time, in over 2 years, was there any issue regarding the lighting or temperature. On the day we moved out, the temperature in the building was over 100 (close to 100 outside) and the hall lights did not come on. We noted this to the front office and they were immediately on it. Thank you for the easy storage during a stressful time in our life.james t. | Overall Experience
El cliente no dejó un comentario.Suzannw H.
El cliente no dejó un comentario.zoe B.
truck felt like it was going to fall apart. But it did make itWalter S.
They were great but I would not recommend uhaul to a friend after my overall experience.Derek M.
El cliente no dejó un comentario.Anthony P.
Returning the equiptment app after they are closed keeps crashing. this needs to be updatedChad P.
El cliente no dejó un comentario.Carlos B. | Overall Experience
El cliente no dejó un comentario.Paul N.
El cliente no dejó un comentario.John K.
El cliente no dejó un comentario.Tonya P.
THEY HAD THE WRONG LOCATION!!!!! THEY ALWAYS FIND A WAY TO SCREW MY RESERVATIONS UP!!Anitra V.
Randy at Uhaul was awesome!! He found a last minute cancellation for me, and got me out the door within minutes. While the van did have some cosmetic damage, I was impressed that all of the "spots" were marked, including a crack on the windshield, giving me confidence that I was not going to be held accountable for someone else's damage. Overall, the Van was very clean, and with exception to the cosmetic damage, looked new. AC worked well and the tires looked new. I was very pleased.michael M.
The truck only went up to 50 miles per hr.Kathy S.
Maybe give people their refunds. Instead of just emailing claiming you didTayla B.
El cliente no dejó un comentario.Janine R.
El cliente no dejó un comentario.Carolyn M.
I was stressed and anxious about my move, and no joke, my experience at U-Haul brought me peace haha. The gentleman had no idea I came in stressed; he made me laugh, made it easy, and it really turned my day around as silly as it sounds. 10/10 experience.rebekah C.
El cliente no dejó un comentario.Geoffrey D.
El cliente no dejó un comentario.Christine L.
All team members were very helpful and knowledgeable.ADAM S.
The van I rented was not well kept. The driving panel said there was an issue with the rear passenger side tire. It was dismissed as a sensor glitch by the staff. The next morning of the overnight rental the tire was flat. Two different road side assistance trucks had to come to solve the flat tire as the required tool to release the spare tire was not in the van. Not corteous staff. It was very difficult to contact the office I rented the van from. As positive comment, when I reserved the car a couple days before the rental the attendant was right at the price estimate for the distance I had to travel. The final price was as expected.eduardo R.
El cliente no dejó un comentario.John M.
El cliente no dejó un comentario.Andreas D.
El cliente no dejó un comentario.Mailyn A.
El cliente no dejó un comentario.Paul N.
Someone suggested U-Haul as a solution to my dilemma of how to transport a 44â€ circumference table and four chairs. U-Haul made this an easy, simplified process. It's the first time I have ever dealt directly with U-Haul as a customer. The pricing was very fair. The two men who took care of me at the store were very kind and professional. Only complimentary of this experience.VictoriaC T.
El cliente no dejó un comentario.Gregory H.
El cliente no dejó un comentario.Miguel R.
El cliente no dejó un comentario.Spencer W.
El cliente no dejó un comentario.CLIFFORD C.
Fast & friendly serviceSheila B.
El cliente no dejó un comentario.Deanna B.
El cliente no dejó un comentario.Colleen L.
My original drop off location was 5103 E Colonial Dr. Orlando FL. It's an auto repair shop that does not accept drop offs. They directed me to Uhaul of Baldwin Park. Incorrect drop off locations need to be corrected.Andrew M.
El cliente no dejó un comentario.John C.
excelente servicioJuan V.
My fav placeGEOVANNY C.
El cliente no dejó un comentario.Scott A.
El cliente no dejó un comentario.Scott A.
Yo olvide mis llaves y cosa personales y de inmediato al ellos darse cuenta de mi olvido me llamaron eso me da seguridad muchas gracias por sus serviciosOnasis T.
Know how to properly set up a trailer to load a corvetteDONALD J.
El cliente no dejó un comentario.ROBERT C.
El cliente no dejó un comentario.Steven R.
El cliente no dejó un comentario.JASON C.
El cliente no dejó un comentario.David N.
Always very nice and professional!David L.
Quick and painlessmichael C.
Friendly and helpful staff.Abdulkader A.
Even though the truck was clean, it did have a funky odor Dormarie C.
El cliente no dejó un comentario.David H.
El cliente no dejó un comentario.kai ayana B.
El cliente no dejó un comentario.Aleksandr Y.
very quick and easy made my day.robert L.
El cliente no dejó un comentario.garrett W.
El cliente no dejó un comentario.Collyn W.
El cliente no dejó un comentario.Anthony J.
Super fast service. Truck was dirty on the inside but it workedJoseph P.
El cliente no dejó un comentario.Chad P.
El cliente no dejó un comentario.Gary T.
Never received the final contractor price had to go to my bank account scene I was charged 8613 for something but I don't know what the charges were but they seem to be way higher than the last time I used it $86 for one day's use time for me to find somebody else againHerbert B.
Overall the experience was great.Renata S.
Roaches was all over the truck i had to buy some bugs spray just so i could drive this van home they was flying all over they got in to my food i had to trash the food on top of that they charge me $114, then $113 the next day Plus $53 because someone was waiting on the nasty van you guys gave me clearly you guys not clean the equipment before someone else use them wow No never again UHAUL you guys are bad businessJosue S.
everything went as good as it gets...thanksRita M B.
El cliente no dejó un comentario.Anthony J.
El cliente no dejó un comentario.Brandon J.
Dropped off after hours. The prompt would not allow me to share location, had to fiddle to get it to work. Made me download the app. Took 25 minutes to get the app to work.Kevin V.
It was just perfectJAMES M.
El cliente no dejó un comentario.William T.
Not a big deal but trailer was a bunch of sand mulch and leaves but we swept it out and returned it clean. This location is excellent. Fast processing, called me when trailer was available for pickup, and most importantly, EVERY time you call they answer the phone! Your call doesn't automatically get forwarded to a call center like a lot of other locations. Terry was very pleasant and helpful. Bruce assisted with connect and disconnect and was also pleasant!PAUL P.
El cliente no dejó un comentario.James F.
My clerk was very knowledgeable and professional. He made the transaction quite enjoyable.Honey C.
Very friendly and helpful staff. I had a dolly rented in my reservation and I forgot to grab it before leaving the U-Haul place with the truck but they had no problem taking it off my bill when I returned the truck.Jesse R.
El cliente no dejó un comentario.shana V.
Servicio al cliente de excelencia. Bruce was a pleasure and he assisted me and made it very easy. This was my first uhaul rental and I would definitely come to this location againJennifer S.
El cliente no dejó un comentario.Carlos L.
Everyone was great, would repeat and recommend.james H.
El cliente no dejó un comentario.Junio W.
Courteous and efficient service.THOMAS J.
El cliente no dejó un comentario.Diane P.
Web site is somewhat clunkyPeter R.
El cliente no dejó un comentario.BARRY B.
El cliente no dejó un comentario.Connie C.
El cliente no dejó un comentario.MARICRUZ D. | First Impressions
El cliente no dejó un comentario.Joshua D.
Thank you Grag for nice service , will use you guys again and againparin k. | Overall Experience
Terry was super helpful and got me the truck I needed. Appreciate the patience and the hard work!Andres O.
They were professional and worked with me to fit my schedule.SUZANNE L.
El cliente no dejó un comentario.DARRELL B.
Terry was extreamly helpful, very pleasant making my experience wonderful. Even his co worker was very nice. I will always come back to this location! Thank you so much Terry!SHERRI T.
The air conditioning on the truck was not working properly. The rest of my experience was flawless.Karla B.
Great customer service, will definitely use again, thanks!Mel G.
Location seems to be understaffed and people have to wait while the two people that were there takes care of rental pickups and drop offs.Cecil F.
El cliente no dejó un comentario.Patrice B.
El cliente no dejó un comentario.Madelynn M.
Great team at this locationAshton C. | Overall Experience
El cliente no dejó un comentario.Fernando G. | Overall Experience
El cliente no dejó un comentario.Fernando G. | First Impressions
No I’m fine with everything thanks 🙏🏿Frida L. | First Impressions
The rodents were a problem lot of my stuff was ruinedTammy R. | Overall Experience
El cliente no dejó un comentario.Robert C. | First Impressions
I think the storage have rates because one of my brand new coach was damage That’s why I give average ThanksYOUSSEF O. | Overall Experience
El cliente no dejó un comentario.Tiffany M. | Overall Experience
If the U-boxes cannot be located in Atlanta, I won't be needing the storage space in Orlando. AA8823F and AA4925A both Full stored At Uhaul somewhere in Atlanta area since 2019 and automatic withdrawal payment from Bank of America account Where are the boxes??Nancy H. | First Impressions
El cliente no dejó un comentario.Melissa J. | Overall Experience
El cliente no dejó un comentario.KARIM B. | First Impressions
El cliente no dejó un comentario.Brian B. | First Impressions
Everyone I encountered was extremely nice as I'm relocating from Tampa to Orlando and my apartment is ready yet . But the problem occurred when the agent called to confirm my truck rental and suggested since I would be needing a storage to stay in the uhaul family I obliged and was given a rsvp confirmation email and number for a 10 x15 storage unit which I needed to house my item I was forced to figure out where I would be putting stuff because when I arrived to check in I was told there are no unit of that size to accommodate me .. I was extremely tired from the move and cleaning the house to even want ti go anywhere els he offered us a 10x12 which isn't what I needed . The first unit was u savory in appearance. So I went back to the office n the super friendly older gentleman didn't hesitate to offer me another option. But it was extremely annoying I asked for a partial refund due to issues that came up but I was told .. it's up to the store to . Handle that .. but all 3 individuals whom I encountered were super helpful seemed to be a huge clerical error that should of never happened.but I'm would not recommend because I had to find a place for items that couldn't fit .Zakeya G. | First Impressions
El cliente no dejó un comentario.Adarsh P. | Overall Experience
El cliente no dejó un comentario.DANIELL B. | Overall Experience
They were extremely nice and helpful!! They truly went above and beyond to helpMeghan B. | Overall Experience
El cliente no dejó un comentario.AMIR O. | Overall Experience
El cliente no dejó un comentario.Belinda B. | Overall Experience
El cliente no dejó un comentario.Shajuana H. | Overall Experience
El cliente no dejó un comentario.Toja B. | First Impressions
Todo bienOnasis B. | First Impressions
Convenient, great people, easy accessRichard W. | Overall Experience
El cliente no dejó un comentario.Yamileth m. | Overall Experience
Was unable to exit the storage facility at 10:15. After call with customer care for half an hour, was a able to get out at last.Adarsh P. | First Impressions
Location was convenient but service was ok at best. We paid for a climate controlled unit but the air conditioning was not working for at least 3 weeks with no estimate on when repairs would be made. It was over 100 degrees in my unit and I didn't want to wait any longer. I moved to the Extra Storage Space facility. It was more convenient, cleaner and the staff is helpful and friendly.Bruce S. | Overall Experience
El cliente no dejó un comentario.RICHARD B. | Overall Experience
Great staffJOSEPH L. | Overall Experience
El cliente no dejó un comentario.Bryant S. | First Impressions
El cliente no dejó un comentario.Pablo S. | Overall Experience
The staff is totally worthless! Period! I would never recommend this place! The manager is useless....Just ask Miguel the area manager! He knows!Margaret Z. | Overall Experience
El cliente no dejó un comentario.joel c. | First Impressions
The staff was incredibly friendly and helpful. They were quick to respond and very professional when I needed assistance. I would absolutely recommend this store to others.Alicia C. | Overall Experience
El cliente no dejó un comentario.rachel n. | First Impressions
The manager helped me, he was extremely professional and knowledgeable. Rented a truck and a storage unit at the same site. Everything was very convenient!Daniel H. | First Impressions
El cliente no dejó un comentario.DANIELL B. | First Impressions
Most of the Uhauls facilities I have rented was great. But this one tops them all. Greg the GM and Pedro are always attentive to my needs and serviced them properly.Roy R. | Overall Experience
El cliente no dejó un comentario.YOLANDA A. | First Impressions
The staff were very respectful and helpfulRafael M. | Overall Experience
The staff was very friendly and helpful. It was just too hot.. the lights didn't work half the time. It was difficult trying to load or unload.LISA H. | Overall Experience
El cliente no dejó un comentario.David H. | Overall Experience
This location was great! The guys there were very helpful and understanding, and even went above and beyond to make sure my stressful moving experience was a nice one. The GM there was really nice and helped me out a ton, I would definitely recommend!Travis L. | Overall Experience
this is a great facility and I may be coming back!Lisa S. | Overall Experience
The manager who worked with us was fantastic.Jonathon N. | First Impressions
There was to many people staying in the storage units and the prices went up to muchTerry A. | Overall Experience
El cliente no dejó un comentario.JEAN S. | Overall Experience
El cliente no dejó un comentario.FABRICE J. | First Impressions
El cliente no dejó un comentario.Pipeline W. | First Impressions
It's very hard to speak to a representative when there is a local number? The wait time is over 30 minutes. The storage unit is extremely hot and I wasn't expecting such climate for climate control storage.MARJORIE B. | First Impressions
El cliente no dejó un comentario.Theresa D. | Overall Experience
Very quickly finished with setting up storage. Out in 15 minutes. Very nice staff and informative.Daniel D. | First Impressions
El cliente no dejó un comentario.Joseph A. | Overall Experience
El cliente no dejó un comentario.David H. | First Impressions
It was greatJEAN S. | First Impressions
I am giving a 3/5 star, average rating because the experience was incredibly simple and the location and facility are decent. If I hadn't asked for directions to access the gate to the facility then I wouldn't have had to interact with anyone who worked there and that is very convenient indeed. However, this survey does not include the question of satisfaction with the price. I'm renting a climate controlled 5x5 space which average cost (including climate controlled) is $44 and I am paying $65. That is a price increase of very near 50%. The directions to the facility are adequate but could be improved by stating which direction the facility map is facing. The facility map is laid out north/south, while the physical location stretches east/west. A simple fix would be a north orientation arrow on the facility map or orient the map in landscape instead of portrait. The location was easy to find, and the access to the gate can be found by doing a little searching. There appear to be no signs or directions on how to get to the gate once on property and the vehicle rental and rental return building are up front blocking the view of the storage area. It took me an extra minute to find. A minor inconvenience and now that I know it will be easy to access. I'd recommend using this Uhaul storage location for a short term but not long term time period as the extra $20 per month adds up. After a year's rent (plus taxes and fees) that is $840 vs the average price (+taxes/fees) of $600.William S. | Online Move In
The move in experience was great but since then there was an incident that I feel needs addressing. I went to my unit on Sunday 5/23/21. I realized I had forgotten my passcode so I went up the office for assistance. As soon as I walked inside, BOTH of the employees behind the counter suddenly ran for the back door. When I asked where they were going I was told that another customer outside needed the keys for propane. I thought it very strange that it required two employees to do this. After I waited a few minutes one of the young ladies came back in and I explained that I had forgotten my passcode. She asked me my name, looked up my account, and then gave me the passcode. I didn't really think about it until I got outside but she never even asked for my ID or anything. She just asked me my name and gave me the passcode. Then when we went to enter the facility the gate was already open and the door to my building just opened without the passcode at all. Today 5/24/21 I went back again and it was the same story... the gate was wide open and the door to the building was just unlocked. I'm not sure if the whole "idea" of a passcode is just to make us feel like this facility is secure or if it's even necessary at all.Christopher S. | Online Move In
El cliente no dejó un comentario.Pablo S. | Online Move In
Everything worked and it was easyPablo S. | First Impressions
Greg and Pedro were very helpful and anticipated my needs. I very grateful for this amazing positive experience.Roy R. | First Impressions
Very smooth and easy!Margaret Z. | First Impressions
El cliente no dejó un comentario.yadira r. | Overall Experience
El cliente no dejó un comentario.Latonia J. | First Impressions
Excellent service!!!!Karen G. | First Impressions
El cliente no dejó un comentario.Chloe F. | First Impressions
Todo bien y complacido era lo que estaba buscando graciasGuillermo A. | First Impressions
The experience with the location and local team was great. I did end up having to call to confirm my move-out, as the virtual move-out process didn't work. I had submitted pictures and uploaded move-out confirmation but still received an auto-pay reminder a week and a half later, which then prompted me to have to call. The staff immediately took care of it, but it did defeat the purpose of an "easy online move-out" process.Stacy S. | Overall Experience
El cliente no dejó un comentario.Donnarie E. | First Impressions
El cliente no dejó un comentario.Freddie T. | Overall Experience
Thank you for storing my items safely!harmony r. | Overall Experience
El cliente no dejó un comentario.louis r. | Overall Experience
Great people, easy to speak with, great sense of humor, great customer service skillsRichard W. | First Impressions
The workers at U- Haul were VERY HELPFUL and considerate . It was always a pleasure to walk into the office and be greeted with smiles and fun conversation. Greg Strickland was always kind and very helpful to me.Joel M. | Overall Experience
Great serviceJessica S. | First Impressions
Other than the physical and the people on the location I would not recommend because we keep getting bills even though FAK did I have asked for clarification Annabella satisfaction and all I get our surveys from you are so no I will not recommend you not at this timeJohn S. | Overall Experience
El cliente no dejó un comentario.Debra O. | First Impressions
Bye ford was a wonderful guy who got us into our space ASAP after 10 hrs driving time. He also found my wallet!!!!John S. | First Impressions
My only issue is that I thought the access hours were 24 hours. I even received an email saying it was 24 hours. I was disappointed to learn that it was not. The manager on duty was fantastic though. I think his name was Boford.Robert S. | First Impressions
The only thing is building D ac is still not working. They need to fix it because everytime i come there its hotVerrisa G. | First Impressions
I'm still waiting on my refund since I chose not to need a storage unit anymore. I bought a unit and when I opened it realized it was too small so when I went back to the front some rude, miserable bald guy tells me he can't switch me to a bigger one because it was 5:06 p.m. and that he was leaving. That's when it started pouring raining and I'm left standing there with my uhaul truck and no unit to put my things in getting soaking wet. I've already reported this situation to the customer service number.Jose R. | Overall Experience
El cliente no dejó un comentario.Marco A. | Overall Experience
The storage unit was adequately clean, however, the air conditioning was not working on the day we arrived to move out. Evidentially the AC went out the day before yet we were not told, We would have appreciated a call to let us know. We Have items that could have been damaged in the heat. I think there needs to be a lock box of some kind in the temperature control pad so it can be regulated by Uhaul not the people using the unit. On the day we moved out there was a bad storm. It was unfortunate that the computer system went down, but somehow Tanesha aNd the manager, Bedford Bellows We're able to register me for a trailer and hitch. They were extremely helpful. Buford put the hitch and trailer on my car in the pouring rain. I also accidentally broke my umbrella in the door of my car so my car door would not shut; Buford helped me figure out how to fix it. I'm so grateful. Overall my husband and I were in and out of your facility as we prepared to move. Overall we had a very experience particularly on that rainy day!Robyn B. | Overall Experience
I hqve had this storage unit for 3 years while been abroad, but the times that we had the chance to come back to the Florida and check our unit, it was always well maintained, the access to our convenience and personnel ready to help with information helpful and on time with regards to billing, weather, much more. I believe that the prices are convenient.Eddie B. | Overall Experience
El cliente no dejó un comentario.Nestor C. | Overall Experience
The truck was newer and drive good and with great ac.Marco A. | First Impressions
El cliente no dejó un comentario.Donald C. | Overall Experience
I rent a lot of trailers and have assisted many people and getting storage units.I have to say that this location is one of the best I have encountered not just because of the cleanliness but of the staff and management themselves. PI've had the pleasure of working with them for over three years now and they have never failed to disappoint me and their service commitment and standards. I am almost saddened for the fact that I no longer need their services but will continue to highly recommend them whenever I can.david h. | Overall Experience
El cliente no dejó un comentario.Glynies G. | Overall Experience
El cliente no dejó un comentario.Orlando R. | Overall Experience
Very happyMattie G. | First Impressions
El cliente no dejó un comentario.troy c. | Overall Experience
I would recommend the Uhaul place to prorate the units if you move out before the month is over. Didn't know that. Would've been nice.AMANDA H. | Overall Experience
El cliente no dejó un comentario.Glynies G. | First Impressions
Staff was very knowledgeable, professional, and accommodating to my special needs.Deborah W. | First Impressions
A good staff that really helped me especially Greg.Donald C. | First Impressions
Buford went above and beyond to make our experience wonderful.Donna O. | First Impressions
I don't think it was right for my storage fee to increase from the amount charged when I first rented the unit. I also expected a refund since the unit was closed out before the month ended.MARY Y. | Overall Experience
Always a good place to do business.david h. | Overall Experience
Rent here often, always good.david h. | First Impressions
I had made a reservation at Another storage company. When I arrived on Sunday, there was a note on the door that they were closed. Called UHaul, directed to an available unit, moved in -EASY!Lisa P. | First Impressions
Quick and easy process to check ingary e. | First Impressions
Greg was friendly and took the time to show me how the security gate works and where my storage unit was locatedChris K. | First Impressions
Rats, rat traps in unit, roaches and an overwhelming smell of mothballs. Temp rarely under 85 in June/ August. Most of my visits the security gate and door were open. Not my 1st choice in storage.kathryn g. | Overall Experience
I was appreciated they had an climate storage for me to rent.Guy D. | First Impressions
Convenient and reasonably priced.NANCY B. | Overall Experience
This is the best U-Hual facility we ever utilized. Great service, secure, fast, reliable, etc. 10 out of 10.thomas m. | Overall Experience
Climate controll wasn't working the day I checked out. Other than that, the experience was just fine.Karen E. | Overall Experience
Staff was great and very helpfulAdelina L. | Overall Experience
I was fortunate to arrive when no one else was there so no waiting. I was in and out in under 15 minutes. It was easy to find my conveniently located unit.NANCY B. | First Impressions
Y'all have been a blessing and so helpful and accommodating during this long and unpredictable move. Thankyoushereen w. | Overall Experience
Dead rat found in unit. Many dead insect also in unit Any financial problems had to wait until one specific person was available. Email communications were fuzzy at timesgordon c. | Overall Experience
Every one is helpful and nice and this was my second time. Will definitely tell all friends and family!!!!! Great job!Daniel D. | Overall Experience
I cancelled a cheaper storage Unit because you advertised one month free storage with a one way Uhaul truck rental which we had planned to rent. Over the phone the girl told me it was free but it wasnsharron a. | Overall Experience
It was a breeze! So easy to order and the prices were decent.debra w. | First Impressions
Staff were great and helpful!Adelina L. | First Impressions
Very Happy definitely will recommend to othersJose R. | Overall Experience