Comentarios del cliente para U-Haul Moving & Storage of Bakersfield

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de U-Haul Moving & Storage of Bakersfield

Grado total:

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Ruben T. en

Grado:

El cliente no dejó un comentario.

Jeremy C. en

Grado:

Nicole, the manager of this location was kind, courteous, & wonderful in every way!

Nicholas S. en

Grado:

El cliente no dejó un comentario.

Diego M. en

Grado:

El cliente no dejó un comentario.

Claudia H. en

Grado:

El cliente no dejó un comentario.

Francisco M. en

Grado:

Made online reservations with smartphone pickup. Phrase lock was not on truck. Agents could not find the key which caused a delay. The truck had zero gas and had to wait for an agent to add gas which caused an additional delay. Unable to log mileage and gas uploads at pickup due to delays.

Erwin A. en

Grado:

The two guys assisted me were awesome. Uhaul should get more people like them. Erwin allan

wendi S. en

Grado:

El cliente no dejó un comentario.

Tina L. en

Grado:

Everyone I spoke to was so helpful and curtious, I spoke to 5 different employees from the North Chester loacation, in Bakersfield Ca. All the employees greated me and were extremely knowledgable and patient. This was a great experience, while my whole home was being packed up and stored, Uhauls fabulous new F150 had me feeling smooth. While the employees put a smile on my face. Thank you Uhaul North Chester Oildale Ca 93308

Charles S. en

Grado:

El cliente no dejó un comentario.

Richard G. en

Grado:

Manager of the location is very good. She is pleasant, friendly and very knowledgeable. I like dealing with her. Her location is not very good. In speaking with one of the employees I was informed that several of the vehicles were vandalized. It probably is a good idea to put a fence around the location or have security at the location. The truck I rented ran fine but had a broken windshield, oil pressure gage did not operate properly and it needed windshield wipers. The positive of this location is the manager. She does a good job.

Ed S. en

Grado:

Very nice guy that checked in the truck.

Robert M. en

Grado:

El cliente no dejó un comentario.

Randy R. en

Grado:

Please stop with the 3/8 of a tank nonsense. That is just ridiculous.Nobody can be absolutely sure what 3/8 of a tank is. You need to top them off and have the customers return them in like fashion.

Louella F. en

Grado:

El cliente no dejó un comentario.

Jason W. en

Grado:

El cliente no dejó un comentario.

David A. en

Grado:

El cliente no dejó un comentario.

Perris B. en

Grado:

El cliente no dejó un comentario.

John M. en

Grado:

The truck was not washed lots of road grime and grease dead and live roaches in cargo area was on time crunch so had no choice but to use the truck won’t be going back

Thomas T. en

Grado:

Easy pesy

Richard B. en

Grado:

Offer lock out help

Cody C. en

Grado:

Friendly guys but got truck with virtually no gas in the tank. Long process for check-in. Nothing to do with Bakersfield site but I had rented a truck online a month prior and paid for it online. I called and spoke with Kelly representative for Santa Clarita to confirm my reservation the day before the move. She told me no truck was available for the move the following day. She told me I would need to drive from Santa Clarita to Lancaster to pick up a truck if I wanted one, otherwise, I was out of luck and she couldn’t do anything for me. I was very frustrated since I had planned movers and had a deadline to move. She became very upset with me instead of trying to work through the issue she threatened to cancel my order and hang up on me. Instead of helping, she elevated the tension. I finally asked if we could get a truck from Bakersfield since my son was driving from there to help. Kelly transferred me to the Chester Bakersfield location where Chase was very helpful. Overall, I would never rent online and not sure I would use UHaul since I was not guaranteed a truck when it came to the move date. I still had to pay an extra $40 for gas driving from Bakersfield to Santa Clarita but was too exhausted to ask for a refund.

Israel M. en

Grado:

My only concern is that it took longer than normal to return the rented equipment, quite a few people were attempting to return rentals just before dark and there was only employee to handle the returns so that caused a backup and long wait to return the rental. Anticipating that most people either want to return or rent equipment on a friday evening at about dark, having more than one employee on duty would seem to be a good idea.

Christopher M. en

Grado:

El cliente no dejó un comentario.

Crystal B. en

Grado:

Guy was cute, attentive, and efficient.. what else could you ask for..

David P. en

Grado:

The 5x9 trailer I was rented had been severely damaged prior to my usage (there were several "X" stickers on the left rear of the unit (near left turn signal) and at least one on the right-rear fender abover the tire; indicating this damage was known about. The trailer would not pull straight and was tracking a couple feet to the drivers side! I had a very difficult time getting the ramp pins to disengage. I only used one after I was able get it open. I was on a very tight schedule to deliver some items and decided to continue using the trailer, but in hindsight, it was probably unsafe to use it in its present condition. I made very distinct groaning sounds while driving slowly on surface streets. All in all, I am very disappointed to give a poor review of this facility as I have used them many times in the past (and this exact trailer) and had excellent results. Hopefully this unit will be retired or completely overhauled prior to being rented again..it's dangerous and a poor reflection of your company.

John L. en

Grado:

Absolutely outstanding customer service

Vicki S. en

Grado:

I had a terrible experience. I would like to discuss if someone would reach out to me. I can be reached at 661-335-2403 or vickiallensherlock@gmail.com

Jessica R. en

Grado:

El cliente no dejó un comentario.

Hijinio H. en

Grado:

All good and fast

Sharon B. en

Grado:

Positive comment. The manager was friendly and understanding over being late. They also gave me a credit when I overfilled the tank to a certain amount. Negative comment. First I was charged for the estimate on the day I rented without being told, which overdrew my account since I didn't expect to be charged until I returned the equipment. Second when I returned the equipment I was overcharged and since I hadn't seen the first charge this overdrew me. Then the next day the first charge was dropped but another charge in the correct amount was posted to my account. So at this time I have 2 charges on my account, the second one and what is hopefully the final one. I'm writing this on Sunday. I'll wait until Monday to see if the second charge is dropped. In the meantime I was charged overdraft fees which I'll wait and see if they're removed when all is said and done. So it's a big deal to me that I was charged 3 times. The first I can kind of understand, but if it was intentional I should have been told. I don't know where the second charge came from and while the 3rd charge was the correct one the total of the three of them messed up my account.

Frank E. en

Grado:

Manager Nichole and staff were very nice!

Chris H. en

Grado:

El cliente no dejó un comentario.

Alvaro G. en

Grado:

Keep up the good work

Phyllis M. en

Grado:

El cliente no dejó un comentario.

ANTHONY C. en

Grado:

Faster check out. I completed the online check out and it still took one half hour to check out at the counter. I needed that time due to the company not renting 24 hrs on weekends and I had a long drive.

George G. en

Grado:

Over all service was great!

Jose M. en

Grado:

El cliente no dejó un comentario.

Cheryl M. en

Grado:

The girls were friendly, funny, and I enjoyed going there. I was surprised and happy that the storage was there it made things very handy. If I ever have a box in the future I know where to donate it

Jose S. en

Grado:

Nichole Hardin is a very nice lady and help me with what I needed! Thank you!!

Cheryl M. en

Grado:

The girls are funny and joyful and they really knows there stuff. I'm in there so much on this move that they all seem to remember my face. But your computer system needs tweeking/rebooting.

ezekiel c. en

Grado:

Leak in my storage roof.

sheri r. en

Grado:

I have used U-Haul for over 12 years and dealing with this facility has always been the easiest, fastest and most accurate. Shane and Nichole have always helped far and above expectations.

Crystal B. en

Grado:

People were friendly however I rented a storage unit for 3 weeks and there were rats in them that ruined a couple items. Never would i refer or rent from uhaul again!!!!

Lori E. en

Grado:

Nicole was an amazing manager. We had an unusual incident with our storage. She was the most helpful supportive person ever. Nicole was the only positive person in Bakersfield. I would recommend to an