The staff were friendly in the union was always very clean and well lighted
Carlton Causey | Overall ExperienceCustomer Reviews for U-Haul Moving & Storage of Avondale
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Was not able to access the storage like I was told that I would be able too
Justice Jordan | First ImpressionsAfter I move out my storage unit. I check out a U-haul truck so I could move my property. I was checked in my Eric.He was very unprofessional. And incompetent, he didn't give me any information on what time to return my truck.He did not give me any information on where to return the truck where the Dropbox was.He didn't give me any information on how to use the app.He was very incompetent.He was moving from customer to customer and he had no idea about his job. I did return and I spoke with the young lady.Her name was Kyra She was very helpful and And professional she was able to help me get my truck checked in and she did a very good job but.Eric needs to be retrained.
JAH'MELIA ARNOLD | Overall ExperienceIt was a pleasure doing business with this location. Professional, respectful, helpful and knowledgeable
shaaron scott | Overall ExperienceThank you so much for keeping my belongings safe for me.
Yulunda Bailey | Overall ExperienceNo issues my entire time using facilities! Thanks
Evans Davis | Overall ExperienceVery satisfied with the staff and service received.
CHERYL JOHNSON | Overall ExperienceI would return and tell others.
CHERYL JOHNSON | Overall ExperienceI have always had great service there in the two years I’ve been using them! Cece in particular yesterday was super friendly and helpful! Thank you!
Kelly Stevens | First ImpressionsThe staff was very helpful and professional. My issues were solved with ease. I will always choose them for my storage and truck rental needs.
Theresa Gaston | Online Move InPrices too high
SADIE SEARLES | First ImpressionsUnit was infested with roaches after the first three months. Called about it made a complaint didn’t get the assistance or care that was needed and i abounded my unit. Lost everything I once had due to bugs and I refused to take bugs with me anywhere. Storage was a lost
Justin Tomaszewski | Overall ExperienceThank you for the quick online experience.
Allison Hathaway | Online Move InThank you
Edward Barclay | Overall ExperienceSo far it's good and I haven't had any issues with my storage so right now it's good very
Kathan Sanders | First ImpressionsCharged me 40 for an Xtra day when I was giving Xtra days and miles for bringing a ubox trailer to Georgia for them (Uhaul) and no one knows about the $150 I was promised when it cost me $400 dollars in Gas to get here with the Xtra weight behind my 26 ft. Truck I paid for !!! This sucks
MAXANNE SYPHO | First ImpressionsSTORAGE ACCESS NEEDS TO AFTER STORE CLOSING HOURS
Chastity Maddox | Overall ExperienceI had an amazing experience with this uhaul company, and I would definitely recommend it to my friends and family
Sonya Curtis | First ImpressionsI moved out on 27th refund My rent thanks!
Michel Powell | Overall ExperienceCard to access facility didn’t work well or consistently.
Henry Baggett | Overall ExperienceThe staff was quick, fast, efficient and professional.
Shameka Childs | Online Move InOverall good experience since under new Management
nedera perry | Overall ExperienceThe staff was friendly, the facilities were well kept up and it was easy to get in the facilities and find my unit. My only issue was I made the mistake of selecting a room to small for my items (being on a budget) and when asking to transfer to a bigger unit 2 days later I was given a store credit for the initial unit, and was asked to make another payment, basically having to pay 2 months in advance. I would understand being charged a transfer fee but I'm confused as to the policy where I would have to pay an additional months rent for a new unit
Austin Archie | Online Move InThey were always very nice when I called and helpful from start to finish!
Demesha Coleman | Overall ExperienceI would definitely use Uhaul storage again should
Jackie Harden | Overall ExperienceAlways felt secure. But there is a mouse problem and prices were raised significantly over 2 years (not just there, also at Public Storage).
Bridget Haines | Overall ExperienceGreat customer service!
LAVELLE WESTBROOKS | Overall ExperienceThe team at this location were simply amazing! They are always helpful. Even when it is busy, they remain professional and always maintain a great attitude. I have been doing business at this location for two years and it’s been a wonderful experience. Thank you so much.
SHALON RENAUD | Overall ExperienceThe facility smells like open/raw sewage.
Sherida Heath | Overall ExperienceThankyou for your service
elaine parker | Overall ExperienceMy vehicle was moved without my knowledge or approval. My vehicle was damaged while on the property. To date no process for redress for the damages has been offered. Owner, Tyrone Thompson, will not return calls. I am very displeased with my 3 year rental. I will not recommend 3653 Memorial Drive Decatur, Georgia to anyone if the damage is not handled honorably. Thank you.
BT Brown | Overall ExperienceAll my property and belongings was put in the dumpster due to me not getting the proper help needed with memorial drive staff
Shaquanna Long | Overall ExperienceI am really sad and upset. For months on end I tried communicating with staff to get my account in order. Since I couldn’t reach anyone I assumed my things had been sold I had two payments that never posted to my account but check cashed. There was multiple times I called and was on hood for over 20 minutes waiting to speak to a manager. The time I did get someone on the phone they were rude, sharp, and I felt like they didn’t even listen to what I had to say. I’m blind and can’t get there like I needed to. I don’t think I’d ever use uhaul again.
Ebony Broadnax | Overall ExperienceKyle, Joel, & the rest of the staff that I dealt, were extremely courteous. The Avondale site has a GREAT staff!
Carlos Wilson | First ImpressionsThis was one of the best experiences I’ve had with storage facilities. I would highly recommend them to anyone that’s looking for a storage place. Please keep up the good work!
robin coleman | Overall ExperienceNo option to change due date of bill which ultimately led to unit being auctioned off. No type of hardship program or deferment options.
Katesia Moss | Overall ExperienceEverything was very nice
Faye Strowder | Overall ExperienceCheck in at facility was quick and easy. Check in staff was awesome and helpful.
JALISA BRADLEY | First ImpressionsMy vehicle was broken in to and the car cover stolen 3 times. When I went to pick up my vehicle, all the vehicles around had been broken in to and windows shattered.
Brandon Gonzalez | Overall ExperienceThere was liquid from another unit behind mines that flowed Into my unit. Thank God all of my stuff was in plastic bins or my things would have been ruined. I reported it.
LENA ANDERSON | Overall ExperienceKyle Thompson had exceptional customer service. He checked me in, when I came back to Georgia with a UHaul truck, and he checked me out when I returned to close the storage unit. This UHaul facility will get my business where ever I go. Thanks Mr. Thompson.
Nina Brathwaite | Overall ExperienceI booked my storage unit over the phone on july 25th for a move in date of August 7th. On August 7th the facility didn't have any confirmation of my unit and none were available. I spoke to Maxine who told me that happens yet went to work to find a solution. She did and I was set up two hours later. She did an awesome job and glad it worked out
Frank Stompanato | Online Move InThese U-Haul employees were fast and efficient. Their customer service skills were commendable.
Nina Brathwaite | First ImpressionsI had trouble with the access card and always needed someone to come and open the sliding door for me. It was an inconvenience but everything else was wonderful. Thank you.
Cirabel Olson | Overall ExperienceOn Sunday, June 2nd, I arrived to unload the rental truck and place items in the reserved storage room with two professional movers - paid hourly - ready to complete my move. I stood at the counter for over 30 minutes. One person was checking in another customer, and two additional associates assisting one customer. No one ever acknowledged my presence. I finally asked for help from a female who appeared to be a team lead or supervisor. She walked behind the counter still without asking how she could help. She stated, "Give me one minute to finish with this customer". At the same time, 3 to 4 male associates walked around on their cell phones. Then, I was forced to upgrade the storage room, because the reserved 5X10 was not available. My transaction was completed at 2:48 pm, which is unacceptable with the number of employees walking and sitting around versus the number of customers being supported. I would like a customer service manager to reach out to me to discuss the higher rate of storage and your organization's cell phone usage policy during business hours.
Marlon Dubuclet | First ImpressionsIt was very slow
Tammy CAWTHORN | First ImpressionsThe customer service was very excellent and they were very helpful and made everything easy for me to move foward with getting a storage.
Shekela Richards | First ImpressionsWonderful customer service! Above and beyond
Nicole Hernandez | Overall ExperienceThe staff was very helpful and Professional I appreciate them for their service
EmmaJean Smith | Overall ExperienceHomer was great. The owner Tyrone seemed a little kurt with me .
Torria Ellis-Dugar | First ImpressionsThanks for your service
FREDERICK THAXTON | Overall ExperienceThe computer system and company way of doing things is slow and laborious. The staff do their best but everything takes a very long time because of the system. Getting my shed initially took hours even though I had pre booked all online. Switching units later was a mess because they had made mistakes in the system and no longer knew what they had open and available- so again many hours to do simple things. The staff seem worn out with it and I know as a customer it’s an issue. I still like uhaul for moving and storing- but it is something you could improve on.
Emily Cunningham | Overall ExperienceStorage unit was advertised to be accessible until 10pm. This is not true according to the employee who called me this morning. I called the 1-800 number last night. I was informed communication about the previous night's events would be relayed to the store I was actually renting a unit at. The gentleman thar called this morning had no knowledge about the events nor conversation of the previous day
Cory Chatman | First ImpressionsAfter being out of town for 3 years, we returned this past summer. For a few months there was a shortage of carts, but staff ordered and once supply chain problems eased they got back to normal. We closed the account in order to downsize to another storage facility much closer to our new home. Thanks!!!
Robert Johnson | Overall ExperienceI'm disabled and need a room near entrance and was given a room too far for me to possibly walk to and I'm requesting change in rooms asap because I can't get to my things. Thank you sincerely Jeanette Pelt 4049747554
JEANETTE PELT | First ImpressionsOutstanding facility A1
robert sayers | Overall ExperienceYes the store the U-Haul storage place was very clean and they was very professional in their work they had good personality and very professional I love my unit it was very clean I am so glad that I picked this unit to have my storage at I'm very satisfied with the U-Haul Storage
Angela Montanez | First ImpressionsEverything went well with my storage
tom tass | Overall ExperienceAwesome Cecelia was very pleasant unpin inquiring about any rental and pricing. Adrian was very helpful upon my arrival and with the assistance that I needed.
Sandra Merritt | Online Move InI recommend this location to anybody five stars thank you for your services
robert sayers | First ImpressionsIf the workers actually did there job I wouldn’t have had $77 taking out my bank account for a unit I moved out almost 3 weeks prior.
Jordan Whiters | Overall ExperienceI didn’t come move out and no one notified me of my storage being sold ‼️‼️
shannon lacole | Overall ExperienceCustomer service was great from CeCe and Homer, thank you for having a great staff
selma giddens | Overall ExperienceI feel like they was taking money from customers, well from me I should say . I used to work for the company. And I asked them can they move my date to pay my storage and they told me no . So that caused my storage to be late consistently. I didn't get paid until afterwards . Well I reported it and they said they said they could change my date to pay , but I would have to do it with the store that I was working with but they never did . So they lied to me which I was aware that they could change it . And they also said they would refund me back my late charges for my inconvenience and no one ever did . Overall bad experience at the location I was at which is located at 3653 memorial drive Decatur Ga 30032. And I had other account issues with them as well but no I wouldn't recommend.
JOHN WATKINS | Overall ExperienceGreat job
MATTHEW PARSONS | Overall ExperienceI had experienced a burst pipe on Christmas Day. The process was very smooth, thank goodness. Was able to pay everything online and then staff directed me to the unit which was clean, tagged, and had the lock and key I had purchased waiting for me. Very thankful during a stressful time.
Alisa Ashouri | Online Move InTerrible company
tony addison | Overall ExperienceSo unprofessional smh never tf again
Duke Anderson | Overall ExperienceI will never, ever do business with uhaul again
Dennis Peyer | Overall ExperienceService was great. Desk rep forgot to give me an access code/card and didn’t explain how to access the facility. When I returned to the service desk they promptly provided me with a card. Another customer explained which key pads to swipe to disable my alarm and open the doors.
Nehemie Lucien | First ImpressionsAgain, it was a wonderful experience with Cecilia, Homer and Katheryn. They were good company. Thank you for the good workers.
selma giddens | First ImpressionsCecilia is an excellent representative to the company. She was so helpful and guided every way through the process of getting my storage ready for me. She's very kind and considerate. Thank you for having workers like her to represent your company.
selma giddens | First ImpressionsMy storage unit was flooded. My properties were all damaged. I had to deal with insurance company to reimbues me.
Joseph Agunobi | Overall ExperienceEmployees were really nice, friendly, and knowledgeable.
NATHANEL HOLLOWAY | Overall ExperienceI would still be there if you had not raised my rent in 2 months. You should develop a VIP Renter's status for people like me who always pay their rent every month on time. Instead of an additional $5.00, you get zero. Go ahead and put someone in my unit that is always late or has just decided they will just leave it and you deal with the aggravation of auction and maintenance of delinquency. Life Storage gives you a year before rent is raised. I won't be back to U-Haul.
Yvonne Hathorn | Overall ExperienceBilled credit card day before storage bill was due. Had to reverse payment deducted. Stii waiting on funds to be returned to my account. Billed extra $30 for truck return. Your ap frooze before I could send pictures of rental return which was on time. Called UHaul 800# and still no response to return ny $30 taken from my account. Please contact me ASAP regarding this matter.
DEBORAH PORCHER | Overall ExperienceI came with a half hour left until closed. The staff was very hard at work with other customers, however upon helping me it just seemed like communication wasnt adhered to correctly. I had a 15ft truck. I stated I had moved out of a townhome yet did not have a lot of furniture but a bunch of boxes, a mattress, tv stand and a lounge chair. The representative that helped was very dilligent but when I got my storage unit it did not fit all my belongings into the unit leaving me having to pay for another day of the uhaul truck to utilize it to keep my belongings in until I could come back the next day to purchase yet another storage unit to fit the rest of my stuff into. Had I was heard the first time a 10x10 should have been given instead of a 5x10 and I wouldn't have had to purchase a 5x5 for the rest of my stuff and I was still unable to keep my mattresses due to them not fitting in the units. I broke my table top glass during the process and I had to get rid of an ottoman amongst other various items due to not fitting in the unit. The staff was great no problems there very courteous and respectful just wish I could have gotten the right size unit instead of now having to pay for two separate units that will in the end cost me more out of pocket vs utilizing a 10x10. I did not reach out to resolve because it initially took me six hours to even ge the belongings I could in the 5x10 unit and this was after they had already closed.
daisa Stanley | First ImpressionsTime restraints were hectic, but worked out overall.
Rashad Williams | Overall ExperienceThe wait time was pretty long because it was just 1 staff member waiting on about 6 people other than that the service was Great
EmmaJean Smith | First ImpressionsJust might need to hire a few more associates for those busy hours.
Adam Hogan | First ImpressionsThe agent was extremely nice and helpful. She stayed past her ending shift to assist me with renting a storage.
Donna Lewis | First ImpressionsI was charged even though i moved out beforehand. Again, never again.
Jhenny Collier | Overall ExperienceCustomer service is helpful, patient and and help until your concerns are met. They are a hard working staff.
LaTashia Roberts | First ImpressionsSo, this facility served its purpose but was weird. When we did interact with the staff they were like mutes. You ask a question & they don’t respond - no words, no nods, no facial expression changes, but they’d help. (Like, we couldn’t get in the storage doors after the office closed one time. We asked a guy outside & he didn’t respond at all… just walked over to one of the doors, unlocked it, propped it & walked away.) The outside building was often dirty with glass & debris & the pillars lining the curb are falling apart. The access times worked fine for us. There’s almost always a pile of junk twice as high as any human at the entrance. Inside isn’t terrible, they just put some kind of coating on the floors which made it look nice. Sometimes there was debris in the hallways but not too terrible. Our unit was spacious & free from debris. We saw roaches a couple times throughout our time there, but it wasn’t every visit and never more than one in a visit. We’ve yet to see if our belongings got infested as we haven’t made it to our destination for unpacking yet. Overall, this place isn’t terrible, but we’ve utilized much nicer U-Haul Storage properties. This one could use some TLC & staff customer service training & it’d be excellent.
Lisha Eskridge | Overall ExperienceThanks sooo much for Everything!!!!!!
Willie Perryman | Overall ExperienceGreat
Nicholas Watkins | First ImpressionsNo direction from both locations, hidden fees not disclosed and incompetent staff members from both location. Never again.
Jhenny Collier | First ImpressionsNeed. Two. Worker to check people in
Edith Rushin | First ImpressionsReserved a storage unit and a truck. The app was not helpful with self check-in for the truck and it had to offer me different trucks to look for. The most inconvenient part was the storage unit. The staff person made several attempts to search for a unit but each time the unit was occupied even though the system stated it was available. I had to find a unit elsewhere.
danielle jones | First Impressionsi received the truck on e. literally NO gas in it
MacKenzie Jones | First ImpressionsI'm going to opt to not explain why I disliked my time here, because it won't matter in the grand scheme. But it's all good.
QUISHON WATTS | Overall ExperienceCustomer service in the branch is very rude, unknowledgeable and needs to be retrained. The person who cleans the storage and the one who check the vehicles in are very nice and I appreciate their help.
MARY KIRKPATRICK | Overall ExperienceYou stole money that wasn’t yours and y’all are fraudulent business.
BREANNA LONG | Overall ExperienceI was not happy that you can only access your unit during business hours.
MIRANDA SIMMONS | First ImpressionsThe manager was A-1 but the receptionist need to be trained on how to please the customer without going against company policy
Raymond Williams | First ImpressionsVery nice employees.
Linda Judkins | Overall ExperienceFor vehicle storage security is non existent
Leanna Gates | Overall ExperienceIt was a bit of confusion at first I made the reservations three times before I finally got one a lady by the name Ms Gina over the phone finally help me once arriving at U-Haul place on Memorial I was greeted by two very nice young ladies who were more than understanding of my situation and they smooth over everything that had already happened to me prior to me getting there I would definitely recommend you home storage facility it was very clean organized the only problem that I have with U-Haul is that you don't have 24-hour access to your storage oh and there's some annoying sound every time you open up your storage door but I guess that's for security purposes so I am grateful for the big noise so really my only complaint is that the hours of operation that you can get to your storage which is only seven to seven but I'm willing to accept that because of the security again I will most definitely recommend you all storage to any of my friends and I will let them know if there's any confusion just get on the phone and you all will surely take care of it just as they did me
charity mcghee | First ImpressionsItems removed from units are strewn across aisles restricting cart movements for other customers. Long wait to check out. One agent at desk while other is posting signage around the store. Agents do not have referrals for loading/unloading assistance.
Robin Calhoun | Overall ExperienceI rented here because you offered a free first month. I reserved and set things up online but when I checked in I had to start from scratch and after a long grueling move across country I stood there for an hour trying to get my shed. Then you charged me for the first month. The shed selection was also poor- and I had to go with a facility far away to even get anything. To get an adjustment now in the money I have to sit on hold for hours to get help. I guess they can only charge my card at the rental place, but they can’t reverse charge. I should’ve just gone with the facility close by.
EMILY CUNNINGHAM | First ImpressionsSo I’ve had my things there since 2018 and I had a situation where my debit card was compromised so I got a new one. When it was time for the debit to be taken out automatically I had not given you home my new card information yet. So when I did Cole couple weeks later the team was so helpful and the young lady who was on the phone with me was so completely thorough I really appreciate her she made sure that we got to the bottom of the confusion. Because when I called to give my new card information and pay whoever was working that day couldn’t find it so there had been some sorry who knows what’s going on at the location but again the customer service woman was just really wonderful she went out of her way to find out what was going on and to rectify the situation. Thank you so much she deserves a raise
Tassili Maat | First ImpressionsThank you Mr U-Haul the service was great from the start everything went smooth thank you Mr Matthew have a great day
Dwayne White | First ImpressionsThe facility is clean but the management and the employees suck. They don't communicate properly and the unit I rented wasn't set up properly either. The first employee who handled my account spelled both my first and last name wrong. He also didn't inform me that I needed a code to get access to my unit to prevent the alarm from going off. I still haven't received my code. Please take these notes and use them as a way to make improvements within your facility.
KRISTEN JOSEPH | First ImpressionsThe storage entry was very unpleasant looking, due to someone that left stuff everywhere from them departing the the storage. They did not have any locks to purchase and their was a very unpleasant smell of food that someone may have left in their unit.
MICHELLE TUCKER | Overall ExperienceI have never been so disrespected in my life, I had to call the police because I was threatened by two thuds, and the manager took their side I had been a paying customer for 4 years, such blatant disrespect for the customer, I was horrified, I would not recommend UHaul to the walking dead.
Frances WIlliams | Overall ExperienceThe Best
Rita Ector | Overall ExperienceAfter a long travel, restroom was out of order inside registration area. No one or signage to assist with navigating the facility upon arrival. Website stated drive up access but only a small cart was available to unload a 15’ truck to storage unit several, several yards away! Aisles were blocked with storage contents dumped into main passages. No assistance with referrals for unloading help. Many units tagged for “restricted access due to nonpayment “. Perhaps the hassle and inconvenience was worth the forfeit of items once thought worth saving!
Robin Calhoun | First ImpressionsI had a reservation for an large storage at the candler park location and when I arrived they said they do not do storage. They sent me to the memorial location and specifically asked for a unit I could drive my car to and they made me a reservation for one that did not have that option. It also took so long to try to get another storage that I lost my movers and ended up unloading my truck BY MYSELF at the only other storage facility nearby that was available right away. The whole ordeal made me return the truck after the scheduled drop off time. It was the worst day ever and the only time I garage had issues with U haul throughout the years.
siomara acevedo | Overall ExperienceI think his name was jerel he was awesome
C'Mone Thomas | Overall ExperienceThe unit cost to much. $100. For a 5x10 unit. Sometimes after hours my card didnt work to get in build. Could not contact any one to get in. When I finally got in contact with someone it took a hour to come open excess to door. When you call it takes hours to get someone on phone for info during business hour. Then be put on hold.
VALERIE HOLT | Overall ExperienceThe entrance area was filthy and filled up with trash that was disgusting! There were no locks to be sold for your unit yet you're expected to have one on that unit! There were no carts available and generally never are at this location. When I inquired about a car they said I just have to wait till somebody finishes using theirs! You call this convenience?! This is a poor excuse for a property especially considering your rates are outrageous!
Miriam williams | First ImpressionsShould allow longer access hours to units
SHANNON SCURRY | Overall ExperienceI notice a few bugs on my mattress pad but it was protected but I sprayed everything drown and swept storage before I put my things in it
Robert Mauldin | Overall ExperienceI haul was good but when I said they could close my unit before it got to costly I had everything I need but I lost the key to my lock and they said they could not help me but other than that they was very good
Laura Norwood | Overall ExperienceWhen I checked out of the facility they never took me out of the system they kept sending me late memos so I’m hoping and praying that U-Haul is not running my credit.
Janice Preston | Overall ExperienceThe fat blk lady stole all my stuff out my unit and sold it. I hate the ghetto an that is where this poor establishment is located. I wouldn’t refer a dog to you!!
Jerry Mcghee | Overall ExperienceWeb
Daniel Powell | First ImpressionsNo issues to report
Renee Oneal | Overall ExperienceThe gate into the area where the outside units were was never shut so my outside was not secure. There were always so many cubes parked in the back area that it was hard to get to my unit. Checking out was very easy.
Patricia Mcmahon | Overall ExperienceGood
chris idom | First ImpressionsGreat!
Shayla Chanavier | Overall ExperienceThanks, for your staff members whom was always professional and willing to help you. Thanks,
Deborah A Lasenby | Overall ExperienceFirst and foremost it took 45min with the clerk just to get my storage unit. That’s not waiting in line to get to the counter that’s at the counter. The people who work here are ghetto and have no since of professionalism about them selves. The Whole process with the storage is and was completely terrible. But they got they money upfront for crappy services.
BREANNA LONG | First ImpressionsWill use again and recommend to others
Sharon Ross | Overall ExperienceStaff available at the time were very kind and helpful.
Lana Childs | First ImpressionsThe staff is friendly but appears to have little to no sense of urgency
Dwyne Wells | First ImpressionsI wasn’t able to move in after-hours as intended due to the access code not working. The customer service rep was able to extend the time I had to use the UHAUL truck rental, but that doesn’t take away the extra mileage (& COST!) I had to drive. Terrible experience.
Ashley Miller | Online Move InGreat customer service
mashelle hill | First ImpressionsStorage price were a little bit expensive but all was good
Richelle Miller | Overall ExperienceCustomer service was great and climate control is a must for storage of items.
TONY JONES | Overall ExperienceI USED THIS U-HAUL FACILITY FOR 4+ YEARS AND HAVING TO DEAL WITH THAT ANNOYING ALARM EVERY TIME I OPEN MY UNITS WAS BEYOND RIDICULOUS! I made SEVERAL complaints and I was told the SAME ole excuse that U-Haul/the system mixed up my account with another renter and the engineers were working to fix it...FOR FOUR YEARS! C'mon!
Oluwaseun Awoye | Overall ExperienceI will be back it was clean and I didn’t have a problem with anything thank you again
Shoundricka Turner | First ImpressionsThe manager was unprofessional he gave my paperwork my key and everything else to someone that accompanied me not one time did he even speak to me and the storage manager is obviously a drug attic thief that kept putting a lock on my unit even though my storage was paid and the day I came to move out neither manager was there and we had to pay $150 for a locksmith to cut the lock off my unit because they never gave me a key very unprofessional A lot of my things were missing and it cost me money just to get my items stolen from me sentimental items that can never be replaced are gone my washer was stolen and a bunch of my daughters clothing and shoes I would never use this facility again probably not U-Haul. Because I tried to complain and no one did anything!
Daphne Coleman | Overall ExperienceMrs Aretha was very helpful and nice she showed me how to get to the storage and it was very clean and I think she deserves 10 star rating for the attitude and courtesy she shows towards customers
DERRICK NEWBY | First ImpressionsAretha in custodial services provided EXCEPTIONAL customer service. Very friendly and responsive. Extremely rare to find a person in the industry with such positive attitude. Manager stated that access hours were cut due to crime in the storage unit after dark. Not Good!
Terry Saulsberry | Overall ExperienceI did have a problem where i hade a reservation for a hand dolley but when i got there i was told they did not have one. that set me back 45 mins on my move. i had to wake up a relative to use his. other than that, everything else was good.
James McClellan | First ImpressionsVery clean facility. Very professional agents. Reba is excellent.
LETITIA HARRIS | First ImpressionsDay staff very customer friendly.But no evening staff a day if they were not too friendly.
eslin moore | First ImpressionsEveryone at this facility was more than helpful they were kind and readily provided professional advice, information and assistance. Thanks Decatur Uhaul!
Patricia Richardson | Overall ExperienceI would not recommend this facility to anybody. Because there Computer System is not working right and keeps overcharging me. As also keeps charging me for a lock, which I had not purchased from them....and nobody could get the mix up straight. So they still own me money....and when I moved out of there because of the unprofessional situation I still had to pay for that full month !!! I'm very frustrated with the way that happened and I still want my money back....I have been coming to that facility for 2 weeks now just about every day trying to find a solution to get my money back. So I was hoping to solve the dispute.....but no luck !
Rita Clark | Overall ExperienceWell, I rented my unit a week early and it was the last unit at the time. When I moved and got to what was supposed to be my unit, it was a lock on it that I didn't put there. The staff thought maybe they were the ones who put it on to preserve the integrity of my purchase, but come to find out they actually rented my unit to someone else. Imagine how unnerving that was with almost everything you own in the back of U-Haul that time was winding down on. Luckily there was a unit that had just been vacated and I was able to get it, but what if it wasn't one available? I'm supposed to talk to management about compensation and resolution... I'll let you know how it goes.
JUSTIN LONG | First ImpressionsThe facility was very clean and the staff was exceedingly professional!
Zorn Wyche | First ImpressionsThe only thing i was unhappy. Customee service is slow. You need two people at all times to help customers. Waiting in line was too long.
Nancy Williams | Overall ExperienceThe manager was great.
Billy Joe Whitfield | First ImpressionsI had a very bad experience in Ohio picking up my truck and the ride down to GA was very difficult and tiring. Moving my things into this storage facility made everything all better. I really appreciated the site Manager and she really helped me get settled with no problems whatsoever. Even the gentleman who checked in my truck was friendly and very helpful.
Yvonne Hathorn | First ImpressionsNo fuss. Perfect service
Philip Newman | Overall ExperienceThey were not willing to work with me with payments ,, I was suffering with Covid and now my stuff was auctioned off for $9.37 smh that was my life n there things I could never get bk
Monica Johnson | Overall Experience24 hour access door on left side never works.
CHARLES BRUNSON | Overall ExperienceAwful customer service
Aaron Prickett | Overall ExperienceYour office manager is rude and it just takes away from the performance Excellence of U-Haul in general I am in my forties I have used U-Haul off and on over the years and I've never experienced such an immature office manager she's rude and sounds like she doesn't even have a formal education please investigate thank you
Kimberly Saxon | Overall ExperienceI love how its weather climate, in the inside perfect.
Nicholas Watkins | First ImpressionsVery accommodating
Eugene Pigues | Overall ExperienceThe Black guy with locks you have working here needs a raise (I forget his name) He is professional, kind and courteous.
Deborah Ortiz | Overall ExperienceThe staff at this location were super helpful. I had a very bad experience at another U-Haul location last year and was skeptical about trying the service again. The ladies here helped me tremendously and changed my perception of the company.
Renata Dixon | First ImpressionsEveryone was always helpful and kind. The parking lot is nasty but inside the facility was spotless-even the bathroom!! This was an easy place to store my stuff for over 1.5yrs. thank you
Denise Dalton | Overall ExperienceSafe, convenient, affordable.
Patricia Richardson | First ImpressionsI have a drive up unit. The access to the unit is blocked by cubes parked in the very narrow area leading to my unit making it difficult to drive up to the unit by car let alone a truck. The unit was not clean.
Patricia Mcmahon | First ImpressionsEverything was great.
Laquisha Coggins | First ImpressionsThe female who serviced me was a sweetheart. She was patient with me and she followed through to get me what I needed.
KEONNA MULDROW | First ImpressionsMy experience with the company so far has been horrible.
Tierani Jackson | Online Move InNeesha has poor attitude and is condescending and makes customers want to respond negatively. Reba Caldwell lacks customer service skills nessassary in the field she is currently working in. Both these employees do not have the skills set to work in customer service. They show how ghetto the area this facility is located in is. Reba portrayed in every interaction I’ve had with her lack of professionalism. IF Jerell and max (I think that’s their names) we’re not working there I am for sure it would’ve gotten shot up or something because of how crazy Reba speaks to people. I will never again use this uhaul storage location nor their box truck simply because of Neesha and Reba. And poor Justin the manager tries but it seems like he’s scared of the potential retaliation (attitude) of those two to speak to them. Reba ALSO closed out my storage unit WITHOUT my consent which is crazy considering I had 3 weeks left to use the unit.
SHAMSA HAJI | Overall ExperienceThe staff at this location is very poorly trained in customer service. They never return phone call , never ask you if it's ok to be placed on hold. They don't call about late payment but will lock your unit right away. I wish I would have never leased here!!!!!
Timothy Smalley | First ImpressionsThey seem unorganized , who ever the leader is he needs to be retrained. Whatever it is he needs to go … I had to stand on line for a whole hour while they search fir Box trucks
DASHON TAYLOR | First ImpressionsI was not initially aware of policy of no move in after hours so I had to extend my uhual reservations (with associated costs) to reschedule my move in of things into the storage unit. Prior to arriving that evening I tried to call the office to make sure I would be able to move in at that time but there was no answer on the phone after multiple attempts. This cost me $60 in additional fees from having to extend my uhual truck rental.
Samuel Sessou | First ImpressionsNever received the truck y’all were overbooked very unprofessional just sitting talking not letting anyone know what’s going on until I actually spoke up asking what the problem was because my pick up is 2 and I have to be at work at 4 asked if there was a sister company that had any and the sons was I don’t think so probably not they were waiting on people to bring back trucks that were late I asked if I was getting a refund and the response was 50% I said no 100% because it’s not my fault there’s no trucks in the time I paid for. Very dissatisfied will not use again.
Evangeline Ingles | Online Move InSmooth
TONY JONES | First ImpressionsKeep up the Excellent work
WALTER JENKINS | First ImpressionsThanks for being so friendly and professional. I never had a problem withmy things being in storage.
Kecia Boyd | Overall ExperienceEverything was great just needed a larger unit and a cheaper price for the units. With so many people needing storage space today all units can sell faster at a cheaper rate.
CAROLYN MCCLENDON | First ImpressionsReason for low grade is everytime I called I would immediately be put on hold and no one would come back and answer. Samething happened 3 times in a row. I believe the problem is not having anyone to answer calls. Calls are being answered by front desk while they are also trying to take care of walk in customers. Should hire people separate to answer phones.
Jamie Dowdy | First ImpressionsA lock was placed on my unit without me being advised about it so, when I attempted to open it I could not and had to wait over 20 minutes due to their only being 2 people working on a extremely busy Saturday!
Francine Ausley | Overall ExperienceWe couldnt get into the doors to the right off the office if your facing the office from outside.
Karen Brodersen | Online Move InCustomer service sucks
Mikala Fuller | Online Move InThe grounds need to be maintained.
faye vinson | Overall ExperienceThank you for the free month!
Margie Tullos | Online Move InThe reasons for the low score: 1. The access hours should be until 10:00 PM like other storage facilities. Just because one person disobeyed the rules doesn’t mean that the hours should have been changed for everyone. 2. I do not appreciate receiving a phone call every month from your staff to remind me that my due date is coming up. This is child’s play and I do not appreciate it. As a customer, I signed a contract agreeing to pay our bill by a certain date, and if I don’t, there are late fees and other measures in place that I must adhere to in order to keep my account active. I don’t need to reminder phone calls. Just follow the contract. 3. An emergency contact should not be required to rent a unit. At the beginning of the pandemic, I lost my job, therefore, understandably, I was three or four days late in paying my bill a couple of times. However, each time, as punishment, a letter was sent to my emergency contact informing them of my lateness. Emergency contacts should only be used in the event of an emergency, not because I’m a few days late making my payment! Overall, I do not agree with the way business is conducted at the Avondale U-Haul Storage. Until this location gets new management, I will not recommend this place to anyone.
Rainy Lindsey | Overall ExperienceUhaul facilities have been a lifesaver to me in my time of need
Jackie Harden | First ImpressionsMy only comment is that the lock was not inside the unit as the instructions stated.
Maria Serracollazo | Online Move InI don't complain about much...BUT!!! I reserved a 'Climax Control Storage Unit. I was given a "RESERVATION NUMBER ON-LINE." I traveled from Boston to Georgia. When reached Uhaul Storage of Avondale I was told that the last climax control unit was given away that morning. Now that's DISTURBING with FALSE PRETENSE!!! My family was exhausted, tired and wanted to complete our temporary move. I have come to the conclusion that Uhaul "bets on that once the customer is there will take what's available. To which at that moment I had to accept. "Business for you, INCONSIDERATE for me the customer!!!"
Valerie Browne | First ImpressionsI only said average because unit’s wasn’t big enough for my furniture
Wendallyn Buckner | First ImpressionsI am a pleased with my service and storage
Charis Combs | Overall ExperienceI especially liked the ladies who clean the storages , very pleasant woman and greeted me with a helpful tone.
Walter Parker | Overall ExperienceThx for all your help.
chris primus | Overall ExperienceVery good service polite staff very professional
Wilma Daniels | First ImpressionsEveryone was friendly and well trained. They all need a raise!
TANAYASIA ALLEN | First ImpressionsThere is trash everywhere on the ground at the two loading dock areas. There are no trash cans insight for customers to use and the staff doesn’t take pride in the workplace enough to pick it up. There are too many staff member cars parked near the loading docks. Uhaul trucks and vans are often left parked by loading docks for days. One was even full of rotting trash that smelled bad. Every time I wanted to load or unload items it was difficult to find a spot under the roof area of the loading dock
Ronald Thomas | Overall ExperienceThe people I came in contact with are all smartALex'ses.... Wouldn't want to be friends but great business esss partners .......
amanda davis | First ImpressionsThe management staff is very rude! Take too long to assist customers. Nasty attitudes! ALL OF THEM
Stephanie Anderson | Overall ExperienceSo many issues. Took months to get issues resolved, and seemilngly lack of process awareness across the board. Last day being overcharged for renting a truck after utilizing storage facility for 2 years was the final straw. I didn't even utilize the truck for a full 8 hours and was charged for 2 days, that made no sense. Regular customer service helped with that matter, however the employee at the site was not helpful at all. Hopefully the new management can pull it together.
Mayshonna Bates | Overall ExperienceProfessional and courteous,never had an issue,storage of vehicle was priced right,thx you guys!
Joel Hutcheson | Overall ExperienceDyonn if I'm not mistaken the manger, made my experience with uhual much better. He has great customer service skills, and goes above and beyond to make sure you're taken care of. My previous experiences has been horrible, I was disrespected by the older manager who is a woman I do not recall her name, she has horrible customer service skills and is extremely rude I'm surprised she is in the position that she is in. I told myself I would never use uhual again. However I am happy they have someone such as Dyonn working at this location who actually listens to the customers concerns and can do their job well.
Annnaie Francois | Overall ExperienceLove the facility and the ease of checking in online. However, instructions regarding how to access the facility were not clear. I needed to "check-in" first before using the keypad to access the facility. Also, it was after hours and no information was provided to indicate that I would need a 24-hour access card. Thankfully, there were other customers in the building at the time of my move in, otherwise I would have been stranded outside in the cold.
Joy Chibuzo | Online Move InEverything was awesome and set up for me to move in Thank you for the awesome customer service !
SHAUNEIKA RAY | First ImpressionsManager Jarvin ( l think was his name) was very nice and informative. On my return of the truck Gyles was very helpful also.l liked seeing everything clean and shining and in place. Love the hours and truck and storage space clean,Will recommend this place to other.
JENNIFER HENLY | First ImpressionsI ended up not using any UHAUL services, this time around. I demanded a refund, actually. I reserved a storage unit and truck 3 weeks in advance. Went to check on the unit 1 day before moving, and was sent on a wild goose chase to 3 different UHAUL facilities before being so emotionally drained, I ended up in tears at the last facility (the “new guy” didn’t know what he was doing and kept insisting that he didn’t have the storage unit I needed until I burst into tears and he FINALLY went to get someone that knew what they were doing). I will never ever use Uhaul again after this experience. I come from a military background, and have used Uhaul my entire life, and will strongly urge my family to never use you all ever again either. Extra Space Storage is a much better company. They have 5 star reviews on google, the lady there was SO SWEET to me. Clean facilities. I called them the morning of my move, told them about my Uhaul experience and they took care of me right away. Cheaper units as well. I know Uhaul won’t care that one person and her family doesn’t use their services, but the peace of mind of dealing with a company and people that treat you well makes a world of difference for me. Be well.
Jordan Banjo Johnson | Overall ExperienceOutstanding service on all levels. Very clean. Very safe/secure/convenient.
James Sartori | Overall ExperienceEverything was great but the 1 month free storage was never given to me which was frustrating.
Kiran Patel | Overall ExperienceI want to thank the Uhaul company for taking care of my items
Enease Hardy | Overall ExperienceThe staff members could be more professional
SURENE MADDOX | Overall ExperienceAmazing staff. Ready and willing to assist in all ways. Answered all questions. I will always recommend this location!
Deshawna Woodie | First ImpressionsAfter having the unit for a month, I paid for the next month but was blessed with a home two days after paying for October abd was told that I could not any of my money back after paying cor a month and using two days. I will never forget or use Uhaul again.
Pam Oglesby | Overall ExperienceI was humiliated by a supervisor of yours because I let down unit door to just change a blouse which was quick, she was a few units down talking to three other people, sounded as if she was training one of them, she stated three times that she can evict me and stated a lie that I’ve been coming there at night. Is this what we do to each other, I’ve never been there at night and whoever was with her thought it was so funny laughing twice when I mentioned I was put out and I’m Homeless, the mind set some folks have I try not to understand cause that wasn’t right at all, I was using unit 1946 which I moved out was too humiliated to stay! Bless🙏
Melody Williams | Overall ExperienceWhy do I keep getting charged for things that I am not using? I was charged for a lock that I paid for the month before. I was charged for a unit the MONTH after I cleaned it out and the facility put a lock on it. Just say yall extort people and let it be that. No need to pretend that this company cares about people.
Deborah Ortiz | First ImpressionsTo be honest, I have to answer the questions you asked in the way that I did. What you didn't ask was: Did my acces card ever work in 3 1/2 years? Answer: No. Did my code ever work in 3 1/2 years? Answer: No. Did an alarm sound every time I entered my space? Answer: Yes. Was the place UNDER-staffed (by mostly friendly people)? Answer: Yes. Did your website work when trying to move out? Answer: No. After calling Uhaul directly, did it solve the problem? Answer: No. Did you receive a bill and a phone call saying I owed even after having called Uhaul to move out? Answer: Yes! Your leading questions do not help your facility get better. Ask more comprehensive questions and you might get a better facility. That's why the poor rating.
Ameenah Kaplan | Overall ExperienceMy only issue is that it is difficult to access the unit during the week with my with schedule and weekend hours are too short.
Lynnette Woods | Overall ExperienceThe GM is the best
Laverne Rodriques | First ImpressionsNo problems - which is exactly what I was looking for.
William Desalvo | Overall ExperienceThe GM Dyonn was amazing. Very helpful and knowledgeable, and a pleasure to do business with. Will be coming to this location for any and all of our moving and or storage needs just to be helped by him!
Anthony Pietrzak | First Impressionsthe manager and staff are always super nice and helpful. I'm always in and out when I need to stop into the office and it's always a great experience
Chenoa Allen | First ImpressionsDyon and his staff are great!
Natalie Thurman | Overall ExperienceMy experience was absolutely horrible. The staff was very unprofessional. I was told I had 24 hr access & then was locked out the facility for a whole hour. There are no emergency numbers to contact management. I've never experience this with Uhaul before but yesterday was a complete disaster!
Janea Harris | First ImpressionsI wanted to look at several sizes and was allowed to do so. I appreciate that
Nicole Hodge | Online Move InGreat job. It was a very good decision
Victor Shelton | Overall ExperienceThe facility and staff were very nice. I did not like waiting an hour in line when I, and most of the others, made reservations. I also did not appreciate the staff taking care of those without reservations first. Other than that, The owner/GM was super nice, and the facility was clean and comfortable.
Allen Sautter | First ImpressionsVery helpful and professional staff
Addum yisrael | Overall ExperienceThe guys was great, wonderful customer service. In these time you don't receive a lot of good customer service but I received great service. Thanks for being a good part of my day.
Rickey Boyd | Overall ExperienceThank you
Dorothy Shreve | First ImpressionsCustomer service was superb
Kimberly White | Overall ExperienceService was overall good, but wait time was 45min to a hour from the point of arrival and getting the access card to my storage unit. The line was growing and customers were becoming extremely impatient, as only one person was working the main desk. The young man did an excellent job by remaining professional and managing the disgruntled customers. He was conductBig business between 2 POS stations at once, to try to keep the line moving. To add insult to injury, the POS was acting up and he had to manually key in payment details. In a huge facility there was no one willing to help out or any back up available, although the line was long and steadily growing . If I hadn’t had movers scheduled to arrive, I would have gone to another facility. The wait time is always long and there seems to only be one person scheduled, even before the pandemic this was my experience. About 2 years ago I had previously used this storage location to store some items and unfortunately had the same experience. A manager never jumped in to assist or even approach their customers to say we apologize for the wait and this is after a customer demanded to speak with the manager, I never saw the manager came and they sent a message to the customer via the ear communications system.
torria beasley | First ImpressionsI appreciate the fact that all my goods was there and the friendly staff assisting me at times of need.
russell thompson | Overall ExperienceThank you!! Been using the storage on and off 3 years
Darrion Cole | First ImpressionsWe moved our vehicle out at night and called customer service the next day and were told we were checked out. The following month our card was charged and the location refused to return our money!
danette borbenkircher | Overall ExperienceI’ve never seen a facility as clean and comfortable as this one. Exceptional!
Peter Dickson | Overall ExperienceExcellent experience.
Marilyn Thompson | Overall Experienceeveryone at this facility is kind, smart, and happy with their job
Donald Spicer | Overall ExperienceThe staff is friendly great customer service. I will recommend this u- haul store to my friends.
Ulysses Green | Overall ExperienceThe staff was extremely knowledgeable, friendly, and helpful. All questions were answered thoroughly to my satisfaction. I’ll definitely recommend this location to family and friends.
Eddie Buggs | First ImpressionsVery Professional !
Kimberly Saxon | First ImpressionsGreat customer service to me and Someone who came with me
Kelly Jones | First ImpressionsThe Memorial drive location really surprised me due to its location and area. I was very impressed.
Dekia Alcindor | Overall Experienceexcellent facility and staff
JAMES CANTRELL | Overall ExperienceVery good customer service even when systems were down
MAURICE HOOKS | First ImpressionsGreat place to rent from
Arno Byrd | Overall ExperienceMR. DYONN WAS VERY VERY HELPFUL IN EVERY AREA. HE IS A EXCELLENT MANAGER.
Nathan Jackson | Overall ExperienceSasha was a great help. She made my move in a smooth as possible. S
Germani Smith | First ImpressionsThe staff at this uhaul was amazing! Top of the line customer service, always friendly and helpful!!!
Taylor Richardson | Overall ExperienceGood guy!
Ervin Mitchell | First ImpressionsWait times in line for help are insane at times. There was quite a lot of trash and discarded mattresses just left in the hallway.
Kayt Wolfe | Overall ExperienceThey are always so helpful an nice!! Customer service is awesome!! Good job guys!!
Shirley Favors | Overall ExperienceThe only drawback was the closing time, which was often difficult for me.
Anna Watkins | Overall ExperienceIn 2018 I fell behind on payments and was facing auction. paid the balance in full.(12/1/18) When I went to retrieve my items a few weeks ago, the lock had been changed and boxes had been gone thru.
mary may | Overall ExperienceVery Nice Staff at this location.... The rest of my trip from start to the point to storage was a nightmare! I would not at this time recommend Uhaul to no one.
Shannon Akin | First ImpressionsI always get great service at this location
Derrick Rainey | First ImpressionsGreat service.
Inez Homer | Overall ExperienceQuick, easy experience and helpful employees
rebekah hammonds | First ImpressionsThanks!!!
Tameka Mayes | Overall ExperienceProfessional and very friendly staff. Clean facility. I was impressed.
Diane Ewing | First ImpressionsThe young lady that waited on us was very knowledgeable and concern with our needs. It would be a pity to allow a talent such as she possess to go unsurfaced in whatever she endeavors. Thanks
Tsegaye Mengesha | Overall ExperienceMy experience was great with the staff. Everyone was great from the counter person to the person who gave me my truck, and did the return.
YOLANDA ALLEN | First ImpressionsWell we were giving on truck and when we took the truck back they said we owe for gas but the lady that gave us the truck did no put it in that she gave us another turck
Kimberly Worthy | First ImpressionsThe building reeked of mildew where my unit was located. The staff was very negligent because they allowed someone access to my unit without my permission. My things were stolen.
denita minzey | Overall ExperienceGreat customer service
Terrance Boyce | First ImpressionsThe pace for service was extremely slow especially in the morning. When I made it to a representative, his customer service was remarkable. He was patient, kind, and attentive towards my demands.
Bianca Lee | First ImpressionsVery friendly staff took time to explain the process.
Myrtice Haney | First ImpressionsEveryone was real friendly & Nice
jackie powell | First ImpressionsThe staff was always helpful and nice. It was a pleasant experience. Thanks for everything!
Doris Fleming | Overall ExperienceThe staff was very friendly, professional, and helpful.
Tammara Sinkfield | First ImpressionsWe appreciate all the services storage, and truck rental, was reasonable price and we will continue to do business with you all anytime we need it!!! Thank You!!!!
Tonisheia Cole | Overall ExperienceThe person helping me was very well organized and knowledgable.
Charlotte Lee | First ImpressionsExcellent service
Treavous Watkins | First ImpressionsThe service that I receive from all the ladies that work on Saturday was exceptional they were very down to earth and very understanding job well done
Derrick Jackson | Overall Experiencen/a
Nicollette Canty | Overall ExperienceThanks
Ernest Jackson | Overall ExperienceMy overall experience with U-Haul at this location was a great experience. The only thing I would suggest is getting providing more customer service experience to Racquet Johnson. She was very rude!
Haseena Morrison | Overall ExperienceUhaul Box arrived but I was not called about it. It required a trip by my wife to find out. Once there nobody could assist beyond what the computer said. But, thankfully Trey the Uhaul Box handled it.
jay leslie | Overall Experiencenone
marian collins | Overall ExperienceStaff very helpful and pleasant. Good experience overall. I am glad I contacted your company for service.
Forrest Hunter | First ImpressionsIt was bad, but I needed a storage unit. No one greeted me upon arrival an 2 workers were standing behind the counter doing nothing an they greeted other customers who came in after me.
leronte bacon | First ImpressionsGreat service
KI WON | Overall ExperienceTrey provided excellent customer service onsite. Called serveral times in the past, placed on HOLD for long periods of time by older female on the phone. Agent could not answer any of my questions.
rhonda hollis | Overall ExperienceWe were very pleased with the storage facility and especially the U-HAUL Staff. The manager was very helpful in our move out.
Julie Huscusson | Overall ExperienceEveryone was courteous and professional.
cameron lane | Overall ExperienceI gave a 4 because it wasn't until after I moved and a few days after I realized I could have gotten reimbursed for the lost of a whole big box of footwear that was completely ruin. Upset customer!!!
Kimberly Burns | Overall ExperienceI satisfied..
denita minzey | First ImpressionsThe units were isolated and a bit scary
Mary Mincey | Overall ExperienceVery easy to use! I had a great exprience.
Bonnie Tillman | Overall ExperienceWorst customer service experience I have had in years.
Stacie Kimble | First ImpressionsMy U-box was dropped off in a random location because my delivery instructions that I left on my order and with the dispatcher were ignored. There were many issues involving my drop off.
Jennifer Griffin | Overall ExperienceKudos staff were knowledgeable and very pleasant, the equipment was a problem the 1st truck had a flat and the actual mileage was hundreds of miles off from the records.Getting a 2nd truck held us up!
milton shealey | First ImpressionsWas very comfortable placing my items in UHAUL’s facility after being robbed at Self Storage( inside job ) I was afraid to use another because Insurance I paid for didn’t cover my loss, Thank you
Melody Williams | Overall ExperienceThe staff was very helpful.
shunta lingard | Overall ExperienceThe staff was very attentive to the customerr, very helpful an made the move easier.Be glad to tell others of this clean location
Edward Gill | First ImpressionsGreat
elliott augustine | Overall ExperienceNot satisfied with service. Will plan on moving ASAP
Jholar Ferrell | Overall ExperienceGreat Service!!!!
Tonisheia Cole | First ImpressionsMr Dyonn the manager was great his mutil- tasking was awesome everyone was friendly and very helpful.
gale lumpkin | First ImpressionsThey some dirty people
martina michelle | Overall ExperienceI would not recommend this facility because every time I encountered the staff they were rude and seemed bothered if asked a question. I was also told I would receive a free months rent which never ha
Jamie Cooper | Overall ExperienceEven the bathroom was cleaned all the time.
Tiffany Robinson | Overall ExperienceI used U-Haul Storage Boxes and they worked out GOOD FOR ME. The staff was GREAT. Very accommodating and attentive service . THANKS Latoya and Simone
Mescheryl Anderson | Overall ExperienceThey took care of me really nice thank you
frank bruton | Overall ExperienceDisappointed about the bugs ! Overall thank you , God bless !
kannesha Rodger | Overall ExperienceThe staff was very friendly. Everything worked as they wxplained and I had no issues with product I needed assistance with.
Vasileke Giannakopoulos | Overall ExperienceMy billing cycle ends on the 18th of each month. I ended my contract on 11/8/18. I was not credited the balance of my payment and I have reached out to staff several times with no response.
Michelle Simpson | Overall ExperienceHORRIBLE! THEY LIED TO ME! When I and initially made my reservation, they told me that I would be receiving a storage Room that would be free for the 1st MONTH They also told me to pick up the truck
sherley sapp | ReservationJohanna was amazing and extremely helpful.
maxime paul | Overall ExperienceMs Latonya and the General Manager Mr. Hill were fantastic they handle issues as a team and keep it moving I would use them again for sure last but not least they both are great eye candy thanks
Derrick Rainey | Overall ExperienceReservation was not accurate, truck available at different location then told. lied to about free months rent for storage. Charged $200 for dropping off at original location I was told
Jamie Cooper | ReservationWe had a reservation to store a 40' RV. Oh made it by talking directly to the Avondale store. Upon arrival was told they could not accommodate me
stan main | ReservationVery sarcastic and dry. Do not have a welcoming demeanor.
Karen Wayne | ReservationI love the employees
Tiffany Farley | ReservationThis uhaul was very disorganized, and nobody had my Ubox pulled when it was requested. And did not talk to the ubox employees about it at all had to come back 2x . GM name is Simone not helpful at all
Cecilia Skeete | Overall Experience200 characters are not enough. It took over 3 hours to set up the delivery on site, and when I eventually picked up the box in atl after we were told it was lost, it was put on the trailer backwards.
NICK COYLE | Overall ExperienceHorrible
Sade Chatfield | Overall ExperienceI was extremely pleased.The unit was spacious,clean and very well lit.I would definitely recommend U-Haul.
Sheila Mcclain | Overall ExperienceI would love it if Uhaul would take a day or two off my service tab...lol...but yes thank you. I will be using Uhaul in the future...
Marco renfroe | Overall ExperienceVery prompt service
Eric Howard | Overall ExperienceVery friendly and helpful!!!
Rex Smith | Overall ExperienceStaff was rude and unprofessional. I was rushed to get my furniture in the unit because the staff wanted to leave before the store closed.
Tiwana McDuffie | ReservationManagement and staff at uhaul avondale always were professional and friendly. They answered all my questions and concerns each time and always gave great customer service.
Barbara Ross | Overall ExperienceI've left 4 messages for someone from the Memorial Drive, Avondale, Ga to call me back regarding the availability of a storage unit and no one has called me back. This is so irresponsible.
donna lindsey | Reservationvery professional
Bruce McCall | Overall Experienceexcellence
Carla Ewald | Overall ExperienceThe UPODS were very convenient. The spot we wanted to store them in on our property was difficult to get to, so it was great that Uhaul has the ability to deliver the UPODS on a little forklift.
Paige Selent | Overall ExperienceLove love love the service. Wish all business were like this one. Customer service was the absolute best
Shena Carter | ReservationThe employee that dropped off my U-boxes and picked them up was very kind and helpful, and she did a good job to communicate times with me.
Maggie Morris | Overall ExperienceYou suck and I will let everybody know you do not keep people things for 10 months and not let them know that so therefore you suck and everybody will know
cynthia durden | Overall ExperienceAll went well.
Guy Basden | ReservationSometimes personal playful interactions between employees cause extended waiting periods for customers
EDWARD POLK | Overall ExperienceSimone is awesome!!!
AYRICA WILLIAMS | Overall ExperienceHard working staff and very good with attentiveness with customers
Jeffrey Chilcutt | ReservationNah
Alexander Mendes | Overall ExperienceI never visited the facility but im sure it was operating well. The delivery driver was friendly, helpful & on time for the delivery and pickup.
jonathan smiley | Overall ExperienceExcellent
Amanda Miller | Overall ExperienceFrankly I would like a refund on my whole experience moving out at the facility in Decatur Georgia 08/04/2018. Two people helped me, a young lady name Jacqueline and a young man named Trey.
travis reeves | Overall ExperienceMy experience was very pleasant and professional.
Michael Baker | Overall ExperienceNice workers
gregory gresham | Overall ExperienceThe asst manager was a great help with my storage even when it was close to closing and computer was messing up she was still Patient
Michelle Bennett | ReservationLeToya is a professional - delivers and picks up on time, keeping us well informed. Thank you!
Peggy ALLUMBAUGH | Overall ExperienceStaff was very pleasant and helpful.
Patricia Prunty | ReservationExcellent
sonya young | ReservationThe service was just great
Diguens Dorval | Overall ExperienceExtremely poor communication. Could not find my U-box. Was then overcharged for U-box storage and the manager has yet to reach out despite repeated attempts at contacting the branch.
Erin Conners | Overall ExperienceI never used the storage facility just the Ubox service, I was moving locally from one address to another. There was so much confusion and disorganization, from being connected to the wrong department
Tyrone Harris | Overall ExperienceNot at this time.
TONETTE PETTAWAY | Overall ExperienceN/A
Ry'ann Irvin | Overall ExperienceThe worst moving experience. Hundreds of dollars wasted due to late drivers, overcharges on rental and services, lack of communication, and misinformation. Will never use u-box service again!
Anita alston | Overall ExperienceThe girl messed up my order and charged me a lock and it took a few trys to get my refund but eventually I did
Tiffany Castillo | Overall ExperienceStaff wasn't really friendly and didn't communicate storage hours vs. office hours effectively.
Nana Amoah | Overall ExperiencePleasant staff convenient clean
Lisa Scott | Overall ExperienceWorst experience of my life. Currently exploring CC dispute and/or legal actions. Completely disgusted and can say you have not only lost my biz, but every family and friend I know. Just Awful!
jeff rubenstein | Overall ExperienceDiamond was excellent and incredibly flexible for the times that worked for me; absolutely wonderful to work with.
Sheila Leveille | Overall ExperienceClosing out our storage unit was a FIASCO. We will be reporting our experience to the corporate office.
Thomas Jones | Overall ExperienceAll my items were delivered safely and securely. Not a single thing broke in my very stuffed UBox. Pleased with the service.
James Janopaul Naylor | Overall ExperienceThe storage unit was very clean and well maintained.
Laura Conger | Overall ExperienceLove the service
Russell Thompson jr | Overall ExperienceGood.
ariana robinson | Overall ExperienceNo one is in a rush there to serve the client .
Catriona Lubicz Nawrocka | Overall ExperienceVery friendly, helpful and professional.
Linda Newman | Overall ExperienceUhaul opens at 9am on Sundays and the key holder didn’t decide to show up until 10:30am leaving myself, other customers, and 2 employees outside waiting for an hour & a half. Very unprofessional
SHANA COLE | Overall ExperienceI was wanting to know since I cleaned out the storage two weeks earlier will they prorate the amount of the rent since I moved early.
stacey gray | Overall ExperienceSimone is amazing. Excellent customer service and professionalism.
sherrika peoples | Overall ExperienceMy entire experience with Manager Simone Hill at Uhaul Moving & Storage at Avondale has been beyond "Excellent"!!! Simone is very professional & I highly recommend this location #greatcustomerservice
tracey hughes | Overall Experience