Customer Reviews for U-Haul Moving & Storage of Aurora

2463 comentarios

1282 N Lake St   Aurora, IL 60506
(Next to Mercy Hospital)

(630) 859-8780

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(630) 859-8780

1282 N Lake St
Aurora, IL 60506
(Next to Mercy Hospital)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

Wonderful service!

Rhett A. 
Clasificación:
5.0

So easy to used

Miguel B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas Z. 
Clasificación:
5.0

Bob was very informative and helpful

BENJAMIN H. 
Clasificación:
4.0

hire more associates-the one person you had at this facility was outstanding-but one person can not provide adequete service to your customers

Bruce L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Charles A. 
Clasificación:
4.0

El cliente no dejó un comentario.

Shaton H. 
Clasificación:
5.0

Javier Lopez was friendly and super helpful. 5 Star Service!

Jacqueline S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas I. 
Clasificación:
3.0

Ignition had issue turning the key, engine light was on had low oil pressure and smelled like cigarettes.. other than that everything was good.

LUIS E. 
Clasificación:
5.0

I really had to think about it because the process went so smoothe, but maybe,for some customers ,equipment delivery might be more convenient. Unless you already do that.

Jose O. 
Clasificación:
5.0

Bob Hasty was very helpful. It was a quick move and simple process. Thanks m.

RICHARD O. 
Clasificación:
4.0

El cliente no dejó un comentario.

Carrie H. 
Clasificación:
5.0

ALWAYS FRIENDLY AND GREAT SERVICE

Anita L. 
Clasificación:
1.0

I rented a trailer on Thursday at 5:30pm and we received a call 9n Friday before 5pm asking if I was planning on bringing the trailer back on time I told the person yes I"ll be there before 5:30pm, we got there, waited and a guy told my husband to leave it were we got it from waited again and the guy was taking forever so my husband decide to unhook it to make it easier and faster for the guy and when show up he told my husband he was good to go so he left the trailer and left 1 day later I recovered another call asking when am I planing to bring the trailer back, I told the guy we already did and he said it not on their sistem or building and that I haven't returned it.

Ybone C. 
Clasificación:
3.0

The rear passenger side tire at only 10 lb of air with almost flat.

Loran A. 
Clasificación:
5.0

The gentlemen that helped me was very professional and explained everything clearly. I'll be back.

Michael M. 
Clasificación:
5.0

Great service from the moment I walked in. The lady behind the counter helped me right away. Then a man completed the rental for me. The hook up was fast. I was on my way. The return was just as good. I was checked in right away and was able to drop off and be on my way again. Also both times there were other customers being help and they had the staff to help me as soon as I arrived. A++ for this crew.

Russell T. 
Clasificación:
4.0

Only issue i had was i rented a van as i was told it would fit a studio apartment and it did not. I called your service line to try and change to a box truck and after 35 minutes and 2 reps i was told i could not. The upsetting thing was i called the local number and it forwarded me to your call center and they have issues trying to contact the place where i rented it from

Steven P. 
Clasificación:
5.0

Javier's Lopez's customer service was exceptional. Very professional, knowledgeable, and quick.

Fahad Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeremy S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Eric H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Edwin T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Adam Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

Chalisha B. 
Clasificación:
5.0

NOT A SINGLE ISSUE. Thank you for an excellent experience.

Jeffrey L. 
Clasificación:
5.0

The process went fairly smoothly!!

sarah F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Curtis S. 
Clasificación:
5.0

No issues at all. A painless experience because the instructions were so well explained at pick up

NOEL B. 
Clasificación:
3.0

Acknowledge a customer when they walk in the door

Robert B. 
Clasificación:
2.0

acknowledge th customer when they come in. Not complain and make excuses that they are too busy so that is why the rental is not ready. Look like they care about the customer and actually want to be at work. Have the equipment ready for when the reservation time if for.

Marcus S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Nathan U. 
Clasificación:
4.0

El cliente no dejó un comentario.

JAMES W. 
Clasificación:
3.0

El cliente no dejó un comentario.

Jay J.  |  Overall Experience 
Clasificación:
5.0

David did a great job and was very nice.

Denise B. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES B. 
Clasificación:
5.0

The staff at the location were kind and courteous. We appreciated their help.

meg K. 
Clasificación:
5.0

Had no issues or problems with the location or equipment. Was a quick and easy experience.

James K. 
Clasificación:
2.0

The installation was fine. I was scheduled for a 9:00 AM appt. and the service person didn't show up until around 10:30.

Ann H. 
Clasificación:
4.0

Hope that Uhaul has a secure documents system for all the personal information you took pictures of. Anything happens Uhaul will be responsible.

Robert T. 
Clasificación:
5.0

El cliente no dejó un comentario.

William A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert B. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHARLEY J. 
Clasificación:
4.0

Service was great. Gentlemen who took care of us was professional, and we got out of there very quickly. Dropping off the truck went smoothly as well and that man was very helpful and polite as well.

Jerry S. 
Clasificación:
5.0

The associates at this location were very helpful. They went above and beyond to ensure I got my equipment.

Adam W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sam J. 
Clasificación:
1.0

First of all...shady business..i have never had such bad service from uhaul..charging my debit card for incorrect charges ..then such a shitty store manager i wont rent here again !

Sierra R. 
Clasificación:
1.0

El cliente no dejó un comentario.

Bryan B. 
Clasificación:
3.0

What I would improve is the unwanted questions!!! I was made to feel like I was being interrogated just because I went over the miles that I guessed when I first picked up the truck. If someone goes over or under the miles that they guessed the employee should be respectful to not pry into their business. I have a question? Are they even allowed to ask where and what you are going to do? This employee needs to be alot more tactful!!!!!

Ladale W. 
Clasificación:
5.0

Honor scheduled install time

Dale M. 
Clasificación:
3.0

This location was 1 hour 20 minute drive from my requested pickup location in my home town. I did not enjoy the drive into the southern suburbs of Chicago

James W. 
Clasificación:
5.0

The guy working there was great. The trailer itself had 2 bad tires that should have been replaced before my use. They would not hold air. I filled all the tires to 60 PSI before leaving on my trip, with the right rear tire and left front tire both starting at only 30 PSI. 3 hours into my drive, the right rear tire disintegrated. I spent the rest of the trip refilling the left front every 2 hours from 30 PSI to 60 PSI before it was replaced in Tallahasse, FL, and that replacement tire also wouldn't hold air, it would drop to 42 PSI after a couple hours (I have an older dog that needed to be walked every 2 hours).

Sean C. 
Clasificación:
5.0

El cliente no dejó un comentario.

John D. 
Clasificación:
5.0

David did hitch installation, he so friendly and explained everything to me.

sumeswara K. 
Clasificación:
5.0

Prompt professional service. Thank you.

ROGER S. 
Clasificación:
5.0

Staff at this location is Amazing!

Keegan S. 
Clasificación:
1.0

I made multiple reservations to guarantee a truck. I changed a one way reservation to round trip to guarantee a truck, even when the round trip added 2 hours to my moving day. When I arrived 30mins after this location opened for my appt, the man at desk claimed "the truck must have been stolen" since my truck showed in system but wasn't physically there. I was told I would have to take a smaller truck in which my furniture would have NOT fit in. I paid almost $1000 in movers and almost had to cancel and pay fee due to their incompetence. The man ended up giving me someone else's larger truck, ultimately screwing another customer. Will NEVER use uhaul again.

Ryan G. 
Clasificación:
2.0

Don't break people's cars Don't ask for $$ to diagnose what you broke Don't refer customers to your “buddy” Don't patronize female customers Very unprofessional experience, now I have to take my vehicle in to be repaired for something that was working fine prior to hitch install

Marty M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Eric A. 
Clasificación:
5.0

I reserved the vehicle over the phone. Thought it was a very confusing experience.

Susan Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christina C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Latonya J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Eduardo S. 
Clasificación:
2.0

Store was advertised to open at 7:00am. My reservation was at 7:30. The employee did not show up until 8:20am

Matthew B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Carmen J. 
Clasificación:
3.0

The staff was overwhelmed. Not enough people.

TODD N. 
Clasificación:
5.0

The owner was incredibly helpful and made sure we were all hooked up and ready to go. I had a busted fuse so my turn signals would not work on the trailer we were going to use. He was kind enough to go and get one on our behalf. Overall, very good customer service and knowledge to get us on the road…

Brian D. 
Clasificación:
5.0

Thank God there was cruise control on the truck. Everything should have cruise control. Averaged 17 MPG empty and almost 14 MPG loaded.

Michael T. 
Clasificación:
4.0

El cliente no dejó un comentario.

John T. 
Clasificación:
1.0

The only dead branch on your tree is Bob, seriously fire his ass.

FRANCESCO T. 
Clasificación:
4.0

My experience with this location was fine,no problems,but U Haul another story,I saw a man there who booked a truck that he needed that day & it wasn't there,he booked in west dundee,you sent him to aurora last minute then didn't even have a truck for him,you really screwed him

GARY S. 
Clasificación:
4.0

Entrance to location is difficult coming from the south

Jessica T. 
Clasificación:
5.0

El cliente no dejó un comentario.

LINDA T. 
Clasificación:
2.0

Answer the phone!!!!!!! Called for several hrs never got anyone to answer

August G. 
Clasificación:
5.0

The staff was very helpful.

Timothy B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Fanta J. 
Clasificación:
3.0

El cliente no dejó un comentario.

BARRY L. 
Clasificación:
3.0

The checkin process was extremely tedious when I did everything online and then had to do it all again in the building. The man checking in was also the owner and was quite slow. Before arriving we tried calling 5 times for over 45 minutes total and they never once answered the phone despite having multiple employees in the building.

Eric H. 
Clasificación:
2.0

This has had to be the single worst customer service experience of my life. My trailer was not at my original pickup location, then I was sent off to another location where I was then given a trailer with a dangerous tire that needed to be replaced long ago before finally being sent half an hour away for a usable trailer. The third party vendors were fantastic in helping me with the process and finding a trailer but Uhaul did almost everything wrong at every step in the process. I also wouldn't be surprised if I didn't get $50 back even though you more than failed your guarantee.

NOAH M. 
Clasificación:
4.0

El cliente no dejó un comentario.

WILLIE J. 
Clasificación:
1.0

My truck wasn't ready for me when I picked it up. When they rang me up the price was much higher than quoted online but they said it's part of the best rate guarantee and when I brought it back it would be adjusted based on the best price. The final charge on my card was double what it should have been. The truck was 19.95 plus about 20 miles. That's about $40 not the $91 I was charged. When you call them you get the reservation line. The lady said it looked like they never corrected price. It feels intentional like they did that and hoped I wouldn't notice. She said the store will call me back shortly. I'm still waiting for that call.

Michael H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Patrick W. 
Clasificación:
5.0

The check in process was very easy and the employee who assisted us was awesome

John F. 
Clasificación:
4.0

When u have one installer, don't have 2 10am appointments on same day. I had to wait 2 hours for other install to be done

David S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Denise D. 
Clasificación:
5.0

Everything was fine.

James M. 
Clasificación:
5.0

A well run location and more than met my needs to have equipment available when needed!

Trainimair P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Fabian L. 
Clasificación:
5.0

The rental truck was new and was of course was in very good condition.

Carl G. 
Clasificación:
4.0

It would be great to have more parking places available for your customers to leave their cars while they are using your trucks and vans.

ANA F. 
Clasificación:
5.0

all was super great David and his team did a great job keep it up

Ramiro L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lara B. 
Clasificación:
5.0

Very friendly staff. Pick up was simple and efficient. The equipment (15 ft truck) had much more storage space than I had imagined. Very easy to load (lower deck with ramp). And, it drove well - easy to maneuver on the highway and in town. Very happy with my rental and will rent from this location again on my next move.

Brian H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard M. 
Clasificación:
5.0

El cliente no dejó un comentario.

shane S. 
Clasificación:
5.0

El cliente no dejó un comentario.

America R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tabitha M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Donald D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nefretria F.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Gissell J. 
Clasificación:
4.0

The man at the counter was very kind but he was the only person and there was a line through the whole place. He let us know that they had a lot of reservations. I would recommend having more than one person when there are a lot of reservations. We had to wait for almost an hour but it really was not his fault.

Lauren P. 
Clasificación:
4.0

El cliente no dejó un comentario.

matthew R.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

matthew R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael O.  |  Overall Experience 
Clasificación:
1.0

Felt over charged, somehow.

Alfreda K.  |  Overall Experience 
Clasificación:
2.0

Average person would assume that there's some kind of help to get to the second floor with bigger objects with the wording of everything In moving site. Very disappointed

Jason R.  |  Online Move In 
Clasificación:
4.0

El cliente no dejó un comentario.

crystal w.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Kenishia R.  |  Overall Experience 
Clasificación:
5.0

Good service in aurora Mitchell South Dakota was not that great of service what the truck have any questions please give me a call at 630-618-0037

Michael W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

LQuantis W.  |  Overall Experience 
Clasificación:
4.0

The only reason I moved away from U-Haul and over to a public storage is because I do not like the short height rooms. Not once, but twice, I nearly knocked myself out of going in and out.

James W.  |  Overall Experience 
Clasificación:
3.0

Took too long with there services in people on what they needed done

latasha M.  |  First Impressions 
No se han enviado comentarios para esta ubicación.

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