Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Thank you for great service. The location is ideal being so close to I-88 and they had many options available. The check in and check out process was very easy. Thank you.
Danesa Harbach
Rating:
5.0
Customer did not leave a comment.
David Somers
Rating:
5.0
These guys were the best! They helped me set up the bike trailer showing me how to do it, along with helpful tips for the future. Great service!
DANIEL LOPEZ
Rating:
4.0
Please explain the after hours return procedure better. I downloaded the app as instructed but could not figure out how to return my trainer. I ended up having to call and ask the agent to walk me through it. The agent was very nice and talked me through the process without the app. I deleted the app from my phone and will not download it again.
randall fleszar
Rating:
5.0
Great experience
eric nielsen
Rating:
5.0
Customer did not leave a comment.
NIQUA WILBON
|
Online Move In
Rating:
3.0
Customer did not leave a comment.
Donna Nicholls
Rating:
5.0
Lake St operation was excellent. He cleared up all of the paperwork related to the lack of furniture covers at the pickup location and got me checked back in quickly. He wanted to know about rhe condition of the truck, any issues. He tested the air vents and door and found them to be as bad as I had indicated.
Jeffrey Bantly
Rating:
5.0
S/o to Skyler for all the help getting in and out.
Carlos Rivera
Rating:
5.0
Honestly I was very taken back by how professional my experience was. Bob H was there before the place even opened took us in right at opening hour. He not only was very polite but very professional and informative on ever question we had and was very transparent about the policy and how things worked for the transaction. I’ve used Uhaul many times in my life and never encountered a person so sharp and going above and beyond for the company like that. He made us feel very welcome and just all in all outstanding individual you have working for you. I will not only refer friends based on his performance but will gladly go to this location just to deal with him for any needs Uhaul related in the future. Thanks bob!
Tim Reynolds
Rating:
2.0
Walked in and immediately felt like I was a criminal. Have never rented with U-Haul and had my photo taken with an employees personal phone. Was super creepy and uncomfortable. Not the location I will rent from in the future.
Amanda Schleede
Rating:
5.0
Bob Hasty did a great job in explaining all the paperwork required, as well as operation of the equipment and late check in of returned equipment.
If you are in need of renting a vehicle or other type of moving equipment I would highly recommend visiting this agency, and talking with Bob.
Leonard Fisher
Rating:
5.0
Bob H. took care of me like always.
Carlos Rivera
Rating:
4.0
Customer did not leave a comment.
Daniel Phillips
Rating:
5.0
I would not charge a thing. Excellent service.
christine Ambrosia
Rating:
5.0
great people
jimm grant
Rating:
5.0
Nice people clean truck i will come back
Robert Glover
Rating:
5.0
Customer did not leave a comment.
Htoo Gaw
Rating:
5.0
Bob H did a great job helping me out! Also this location had a ramp on the 5x8 enclosed trailers instead of a roll up door. The ramp was a great addition and helped a lot with my move!
Joseph Corvino
Rating:
5.0
Customer did not leave a comment.
Latrell Slater
Rating:
5.0
Customer did not leave a comment.
Skyler Ascencio
Rating:
5.0
Customer did not leave a comment.
Juan Melendez
Rating:
5.0
David, the associate who took care of me, was pleasant, thorough, and efficient.
DAVID DURANDO
Rating:
3.0
Customer did not leave a comment.
Eleazar Carrizales
Rating:
5.0
Bob was very nice and efficient
Lissette Roman
Rating:
5.0
Customer did not leave a comment.
Ann Tovar
Rating:
5.0
My wife and I had our storage unit for 7 ½ years, and it's been a great experience. The facility is always clean, and we never worried about our belongings. What really sets them apart is the staff. Bob, Skylar, and Kevin(manager) went above and beyond to be helpful – they truly care about their customers. If you're looking for a storage unit and or Uhaul needs; I can't recommend them enough. Amazing location with great and personable staff. Thank you from the Andersons.
Kenneth Anderson
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
philip bastone
Rating:
5.0
Customer did not leave a comment.
Uriel Grimaldo
Rating:
5.0
Customer did not leave a comment.
enrigue barraza
|
Overall Experience
Rating:
4.0
The person receiving the equipment seemed annoyed that I was dropping the equipment off at this location. They were not welcoming.
Tim Sinnaeve
Rating:
5.0
Customer did not leave a comment.
andrew larson
Rating:
5.0
Customer did not leave a comment.
Steven Welch
Rating:
5.0
Customer did not leave a comment.
Ted Staniszewski
Rating:
5.0
I think that David provided excellent customer service, and I will recommend this company to everyone. A+ Service. Great job David for leading your team with integrity, and prioritizing excellent customer service!
DARLENE JULES
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
ARI SINGH
Rating:
5.0
Customer did not leave a comment.
Sidney Balfour
Rating:
5.0
Customer did not leave a comment.
William Fox
Rating:
5.0
Customer did not leave a comment.
Ken Wahrman
Rating:
5.0
Customer did not leave a comment.
Rimas Braziulis
Rating:
5.0
Customer did not leave a comment.
Emma Moug
Rating:
5.0
Exactly
Wilmer Sendoya
Rating:
5.0
Customer did not leave a comment.
Diana Rodriguez -Lugo
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
SALVADOR FRANCO
Rating:
5.0
I’ve rented from U-Haul for years this time around they had me download an app take all these pictures of interior the back of the truck side of the vehicle driver and passenger side the process took about 20 minutes I feel like I’m taking someone’s job doing all of this extra work not to mention it was during an ice storm the drive way is uphill everything was covered in ice and I’m out here taking all these pictures for U-Haul. Front desk staff was great I feel like this app is way too much!
Renee torres
Rating:
5.0
Better cleanup on the snow removal
Victor Estevez
Rating:
5.0
Excellent service! Very friendly staff and reliable equipment.
DAN HARDWICK
Rating:
5.0
Customer did not leave a comment.
Angelica Rodriguez
Rating:
5.0
Very quickly and professionally!! Highly recommended!
Dmitri Pasat
Rating:
5.0
It was so wonderful to receive such excellent customer service!
Robert Kmiecik
Rating:
4.0
It was a cold snowy day. Staff very helpful getting trailer cleaned off and hooked up so I could be on my way. Great people working here!
jeff sutphin
Rating:
4.0
Before I picked up the trailer, I got a call from a representative asking if I still planned to pick it up because I was running late. I let her know I would pick it up but was finishing up some last minute issues before going there. She stated in a very rude manner that if I'm more than 1 hour late, I would lose my reservation and it would be put back into the system for someone else to rent. I was shocked at the rudeness. The caller didn't come from the local office but some "corporate call center". The staff at the local store very good, pleasant to work with both when picking it up and when dropping it off. Other than the original caller, I would have given this place 5 stars.
Timothy Keen
Rating:
5.0
Customer did not leave a comment.
Robert Moss
Rating:
4.0
Please don’t blow up the phone…
Bryon Sego
Rating:
5.0
Customer did not leave a comment.
Ken Koller
Rating:
4.0
Free coffee in the mornings LOL
Jeremy Davito
Rating:
5.0
Customer did not leave a comment.
philip coote
Rating:
5.0
Lakeisha was awesome. Answered all our questions and made us very happy. She even toured us through the storage area so we knew where to go.
Roy Schlegel
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Daren Lummus
Rating:
5.0
My moving was a breeze! Excellent manager and staff. The van was ready to go!👍
Edward Nelson
Rating:
5.0
Bob provides excellent service and amiability
EDUARDO TERRAZAS
Rating:
3.0
The people who helped us were fantastic
Hannah Ferg
Rating:
5.0
Customer did not leave a comment.
Pero Paunovich
Rating:
5.0
Customer did not leave a comment.
aderana arellano
Rating:
4.0
I just drove a 2500 mile round trip from Chicagoland to south of Waco TX and back for business with a 5 x 8 U-Haul box trailer, empty on the way down and full on the way back. About 20,000 people left Illinois for Texas last year and U-Haul charged them a premium to rent one way, then paid to get those units transported back to Illinois. This pattern does not look like it will end any time soon. It would have been wonderful to be able to drive down with no trailer (saving gas and time) and rent one-way from Texas to Illinois, but one way rental cost over three times what "local rental" was for four days. Maybe you should consider making it more attractive for people like me to pay for the privilege of returning some of those trailers from Texas to Illinois for U-Haul instead, just because it seems like it would make a lot more sense for both of us.
Tom Kirkland
Rating:
5.0
Customer did not leave a comment.
Marcos Beltran
Rating:
1.0
Your worker was terrible rude threatening disrespectful unkind not helpful
Jody Skowronski
Rating:
5.0
Customer did not leave a comment.
frank quattrocchi
Rating:
5.0
Great customer service easy and smooth pick up and drop off.
Yadira Contreras-Meza
Rating:
5.0
Very good and clean 👌
FLORY EKOFO
Rating:
4.0
The app is not exactly the easiest to use. This is why I ordered through a representative over the phone.
Checking the truck back in was a little difficult through the app too.
Scott Marler
Rating:
5.0
I'm not sure but everything went well I'm happy with the service
Jeanett Colon
Rating:
3.0
Customer did not leave a comment.
Ricky Moreno
Rating:
5.0
The U Haul people were great in both locations. Great company to do business with and very reasonable.
Rod Oxe
Rating:
5.0
Customer did not leave a comment.
christian martinez
Rating:
5.0
Well, I am please with all the help I have received from U-Haul throughout the year 2023. All the workers have truly been courteous and makes me feel good for my next vehicle rental experience.
Meade Nymphas
Rating:
5.0
Customer did not leave a comment.
Carrie James
Rating:
5.0
Customer did not leave a comment.
David Marcum
Rating:
5.0
Only issue to report is I was not able to rent a two-wheel dolly since it was one-way, even though I had added it to the cart when I set up the rental. Agent indicated he could not rent it since it would not return and he would not have them for local rentals. Aside from that, truck performed well.
Glenn Filip
Rating:
1.0
Customer did not leave a comment.
Jose Rodriguez
Rating:
5.0
Customer did not leave a comment.
frank Azzo
Rating:
4.0
I had a very good experience with this location. I would recommend this location. I had moving to do at a local storage unit. Everything went well. I will come back to this location in the future
christene miklosik
Rating:
5.0
Customer did not leave a comment.
Kendrick Grandberry
Rating:
5.0
This U-Haul location is very organized and clean. I rented a truck and it was an easy experience. Both of the associates that worked with me were professional and helpful. The next time I need to rent a truck, I will be coming back to this location!
Kimberly Marzavas
Rating:
5.0
Such a great staff!! Very easy Payne options as well! Great store clean and organized!
SANDY TRENADO
|
Overall Experience
Rating:
5.0
bob and other associates were great and provided perfect service and also i was very happy that they were able to work with me with my rental needs. if i need a truck rental in the future this will be the place i come to
Steven Peterson
Rating:
3.0
Customer did not leave a comment.
Josetta James
Rating:
5.0
Great customer service. David and his team are GREAT!
They are always friendly and helpful.
Cynthia Coney
|
First Impressions
Rating:
5.0
The people at the North Aurora site are wonderful: friendly and efficient.
I had problems getting the uhaul app to check in the trailer I rented.
Mathew Greising
Rating:
5.0
Dave and his crew are a good team. They are very friendly and helpful. They are also shorthanded.
Robert Sandri
Rating:
5.0
After the trailer hitch arrived badly damaged from where it was shipped, the local staff drove to an alternate location to retrieve a replacement. Very friendly staff. They are shorthanded though.
Robert Sandri
Rating:
5.0
Nothing everyone there knows there job and is very professional in every way, thanks guys your awesome
William Branske
Rating:
5.0
Customer did not leave a comment.
Betty Zalenski
Rating:
4.0
Customer did not leave a comment.
LaQuan Brown
Rating:
5.0
Keep it going!
Dan Leimann
Rating:
5.0
Customer did not leave a comment.
John Johnson
Rating:
1.0
Made a reservation for 7 am , got there and Bob tells me Carlos tool some device home previous night and can't do anything till he has it'. 30 minutes later Carlos shows up and Bob can start the reservation , Get all done and then Bob ask me to install the trailer myself REALLY . Why would a big outfit like UHAUL only have one device to process customers . WOW
Ernesto Alvarez
Rating:
5.0
Owner , very good at his job in explaining all details needed
Pleasure to do buisness with u
Leonard zuckerman
Rating:
5.0
Bob was awesome and always very helpful!
Erica Burgess
Rating:
4.0
Great service from the customer rep that handled my check out and check in upon return of the truck. Check in was quick and very efficient. The only thing I would say they can improve on was having more help at the counter during the day. There was only one person at the counter and it took awhile for the employee to process the several customers that were in line. The employee had to manage the counter and also assist outside getting the customers set up with the truck rental. Also on a good note I thought that my rental price was very fair. Overall very satisfied with the truck rental experience at this location.
Rick Failla
Rating:
5.0
Customer did not leave a comment.
Miguel Prieto
Rating:
4.0
Customer did not leave a comment.
Herman Murphy
Rating:
5.0
Customer did not leave a comment.
KARA DAVIDSON
|
First Impressions
Rating:
5.0
Bob was extremely professional and accommodating. He took great care to ensure that we were properly informed throughout the rental process. We will continue to use this location for any future moving needs.
Alexander Dela Cruz
Rating:
1.0
I don't really want to rip on the Aurora location, but U-Haul itself sucks! Your Ap is useless-- I tried to change my pickup time on it, but had to call. Then, after both two calls and two emails confirming my pickup location and time-- I went to pick up my trailer (in West Chicago at Discount Appliance) at my appointed time where I was informed that there was NO TRAILER there. "I don't know what happened, it's a U-Haul thing." After working on his terminal for a while he said I could get a trailer in Aurora. That's about 20 minutes away. So I go to Aurora, and there's ONE GUY working there and I'm 4th in line. So now I'm late. So much for your "equipment where and when promised guarantee!" This same scenario has happened to me three times. Your equipment and rates are generally good, but my experience with your reservation system has been dismal. Really poor.
NORMAN MASTERS
Rating:
5.0
There should be a turn lane so if you are heading north you can turn into the location.
Nicole Chamberlin
Rating:
5.0
I am truly grateful and blessed to have had experience with the UHAUL staff on Lake Street. I would definitely recommend family and friends, and will use again if needed.
Alicia Reed
|
Overall Experience
Rating:
5.0
Nothing. I was in and out. Bob was excellent!
frank quattrocchi
Rating:
5.0
Very Professional Staff
Beverly Wesley
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Jose Remigio
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Victor Julio Ocando Mora
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
MICHAEL YEARWOOD
|
Overall Experience
Rating:
5.0
Bob is the coolest!
SANDY TRENADO
|
First Impressions
Rating:
5.0
Everyone who I’ve ever spoken to excels in customer service
Kirsten Jointer
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jasmine Green
|
First Impressions
Rating:
5.0
Dude who helped me was awesome
Christopher Lewis
|
First Impressions
Rating:
1.0
Communication and providing information accurately from the beginning with this location has been horrendous. Contacting the location in regards to storage unit and access to the facility hasn’t provided any customer and has completely made my moving experience beyond stressful. Provided feedback and concerns to customer service to contact GM of facility after customer service attempted several times to speak with GM no response and being told from customer service the GM will contact me. problems still exist, my moving is still pending and no updates on resolution, all due to u-haul not holding accountable parties accountable to the standards and policies that the company states it value
Darriel Lewis
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
LASHAWN BREWER-GONZALEZ
|
Overall Experience
Rating:
3.0
There were mixups when trying to pick up the truck. This mixup cost 2 hours of overtime cost for our movers. We went to the address for the truck pickup and told to go to another address. We had to buy extra Ubers to get to each site also
Isaiah Roby
|
Online Move In
Rating:
5.0
The staff was very kind, knowledgeable and extremely helpful!
Daja Thomas
|
Overall Experience
Rating:
5.0
I had a very pleasant and efficient visit. Thanks!
Michael Stapleton
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Cheryl Lloyd
|
Online Move In
Rating:
5.0
Best warm storage place
April White
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Crystal Lantz
|
Overall Experience
Rating:
5.0
Rher was only one young available, but I feel that he did a wonderful job in helping all of his customers although he was very busy. Great customer service.
LASHAWN BREWER-GONZALEZ
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Richard Hernandez
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Nora Rodriguez
|
First Impressions
Rating:
5.0
Staff was incredibly helpful. Any time I had an issue, not with storage, but my accounts, they helped immediately and solved my problems. Big UPs to the staff
Gregory Rodgers
|
Overall Experience
Rating:
5.0
I will be happy to read as soon as I move in on Saturday
Marvin Foxworthy
|
First Impressions
Rating:
1.0
The floor of my storage unit was really dirty. There was some kind of oil stain and it just wasn’t a suitable place to keep a mattress that I intended to use again or really any of my other possessions, so I had to find a different storage facility. They also charge $10 extra per month to have access to your storage unit after 7pm, which was not disclosed when I initially reserved the unit. The staff was helpful and friendly, but everything else about my experience was pretty terrible.
Jennifer Russo
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
linda gonzalez
|
Overall Experience
Rating:
4.0
It was easy to get my unit leased. The area was always clean and easy to access. My only challenge was that the unit was on the second floor with no elevator so everything had to be carried up the stairs.
Steven Phelps
|
Overall Experience
Rating:
1.0
Uhaul store had a line, employees were just outside standing around, one just smoking. While approaching them we were spoke to rudely saying we'll get to you when we can but they were not in the store regardless.
SAMUEL FOSTER
|
First Impressions
Rating:
4.0
The manager David has impeccable management skills.
anne middleton
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Gregory Rodgers
|
Online Move In
Rating:
5.0
The staff and help were very helpful and informative.
SANDRA REED
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Leigh potenza
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
ivonne velazquez
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Natasha Skrypek
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
edward hastings
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Jay Jimenez
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Nefretria Fraizer
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
matthew Rainville
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
matthew Rainville
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Michael O'Relly
|
Overall Experience
Rating:
1.0
Felt over charged, somehow.
Alfreda Kimbrough
|
Overall Experience
Rating:
2.0
Average person would assume that there's some kind of help to get to the second floor with bigger objects with the wording of everything In moving site. Very disappointed
Jason Rushbrook
|
Online Move In
Rating:
4.0
Customer did not leave a comment.
crystal williams
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Kenishia Robinson
|
Overall Experience
Rating:
5.0
Good service in aurora Mitchell South Dakota was not that great of service what the truck have any questions please give me a call at 630-618-0037
Michael Williams
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
LQuantis White
|
Overall Experience
Rating:
4.0
The only reason I moved away from U-Haul and over to a public storage is because I do not like the short height rooms. Not once, but twice, I nearly knocked myself out of going in and out.
James Wymore
|
Overall Experience
Rating:
5.0
Very reliable 👍
Bukola Adenkie Arowolo
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Meghann Adams
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Barbara Konieczny
|
First Impressions
Rating:
4.0
I thought it was great that U-Haul gave us a free month of storage because we rent a trailer with him with her move so it really helped us out. The manager at the facility was very helpful with answering my questions of what I needed to do in the checkout process.
GARRETT SCHMITZ
|
Overall Experience
Rating:
5.0
Nice experience
karamat Sims
|
Overall Experience
Rating:
5.0
Great customer service at the location in Aurora IL on lake street.
Nakisha Bosby
|
First Impressions
Rating:
3.0
Took too long with there services in people on what they needed done
latasha Mikell
|
First Impressions
Rating:
5.0
Very helpful.
amos bender
|
First Impressions
Rating:
3.0
Needs work to find front desk it was a little sloppy
Jason Collazo
|
Overall Experience
Rating:
5.0
Everyone there are GREAT!!!! 10🌟
PAULA FLORES
|
Reservation
Rating:
5.0
Still waiting for $5.00 credit from pad rental we returned before leaving Surprise AZ. 800 customer service said would be taken care of and still has not to my knowledge.
pat berry
|
Reservation
Rating:
3.0
There are no elevators for the upper floors, and the parking space near the move in door is very limited.
Rebecca Pierce
|
Overall Experience
Rating:
4.0
I was happy whith this company ,If I had to do it again I would use u-haul again.
Chris Iscra
|
Overall Experience
Rating:
3.0
This facility provided us with a very dangerous vehicle. No brakes and poor steering. I came 1700 miles to clear out my storage and placed in an unsafe vehicle
Andrea Ahlsen
|
Overall Experience
Rating:
2.0
There are bed bugs in the facility and I am disappointed to not see more extreme precautions being taken. There were no fog bombs in my unit.