El cliente no dejó un comentario.Kevin D.
U-Haul Moving & Storage of Auburn
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Customer service was terrible. We waited in line for over 20 minutes and then someone came out and help another customer that was behind us and then asked us to move our vehicle so he could help that other person. We said no, not until you help us and the worker was VERY VERY rude.Chrsiti C.
Drop off was effective, check in efficient. Employees working at this location were not wearing masks - would not recommend using this location during the pandemic. U-haul should take action.Donald O.
El cliente no dejó un comentario.VICTORIA C.
El cliente no dejó un comentario.NEHEMIAH T.
El cliente no dejó un comentario.Josiah R.
El cliente no dejó un comentario.malcom H.
El cliente no dejó un comentario.JESSICA B.
El cliente no dejó un comentario.JOHN L.
need more lite on the side of the building.Norma B.
El cliente no dejó un comentario.JESSE P.
El cliente no dejó un comentario.Brian L.
El cliente no dejó un comentario.SHAMERIA L.
Give renters all information concerning drop location and rules. And options. I didn't understand drop location policy's.CARLTON C.
El cliente no dejó un comentario.JOHN H.
El cliente no dejó un comentario.DIEGO G.
The website was easy to use and picking up a truck at the last minute was very nice. The down side was the cock roaches and not being about to get a furniture dolly, we ended up having to hire movers in Auburn, AL, to help us. I would recommend Uhaul. Thanks for being there when we needed y'all!Freda H.
El cliente no dejó un comentario.ryan S.
El cliente no dejó un comentario.ryan S.
El cliente no dejó un comentario.REGINALD G.
The General manager was Great and had the Greatest personality and professional attitude. Ray Shawn and Hunter were Great also. It was a great experience.YOLUNDA C.
Nothing very helpful staff great experienceKEVIN K.
El cliente no dejó un comentario.Karen M.
Great Uhaul Place!! Staff was quick, helpful and nice. We had a hickup with our plans and they sorted it out right away. Highly recommend.STEVEN R.
Easiest drop off ever. Completely satisfied!!Roy M.
El cliente no dejó un comentario.Michael G.
El cliente no dejó un comentario.LAUREN L.
El cliente no dejó un comentario.KELLY J.
El cliente no dejó un comentario.JOSEPH F.
El cliente no dejó un comentario.CHARLES C.
El cliente no dejó un comentario.MATTHEW M.
El cliente no dejó un comentario.Linda D.
All good, garbage can near drop off to remove trash from trucks when leavingMICHAEL A.
El cliente no dejó un comentario.Tim B.
El cliente no dejó un comentario.Colin N.
El cliente no dejó un comentario.REGINALD G.
El cliente no dejó un comentario.TODD A.
My U-Box was worn out and should be retired. After picking it up to tow to my new home and empty it I was going down the road and the wrap was not properly fastened and it was flapping all over the back of the trailer. I pulled into a parking lot to reconnect it and had to have help from a passing motorist that recognized I was struggling. Customer service call centers literally SUCK, I've had times when I am waiting on hold for 45 minutes to an hour to talk to someone and they are RUDE AS HELL on top of that. I hope to never need U-Haul again, I don't recommend their half-ass service.Roger B.
El cliente no dejó un comentario.Kyoungwook M.
El cliente no dejó un comentario.CHUKWUDI C.
El cliente no dejó un comentario.PATRICK C.
Excellent customer service, highly recommend...STEVEN T.
The gentleman who checked us out upon dropping off my vehicle could have been a lot more professional in greeting me when I walked in rather than giving orders of where I need to park. That was totally not acceptable and professional. I'm a working professional and understand customer service and as a customer deserve better.Tory W.
The cleanest and best storage facility I have experienced. I live a transient lifestyle and have needed several storage units across the US. Even better, you cannot live in these :)SARAH W. | Overall Experience
El cliente no dejó un comentario.David Y.
Great staff! Really positive experience, and enjoyed the great customer service of your staff. The truck smelled like a prior renter smoked in it, and it was a little hard to sit in and my wife and I had to air it out in advance of us getting in it. We almost bought an air freshener it was so potent. Not the staffs fault, but unfortunate that a prior customer didn't respect the no smoking rule.Ben D.
Hunter at U-Haul fixed the electrical connector for the brake lights on my car and was incredibly helpful. This man needs a raise.Patrick M.
Hunter was very helpful and professional. Excellent service and customer care. Thanks HunterOKECHUKWU C.
Meghan and her staff did an outstanding job of helping my wife and I with a difficult move, from helping us pick out boxes and other supplies, to helping us pick the right trucks to use, all with our limited budget in mind. They were just great. We will definitely use U Haul again for any moving needs. Thank you for everything, Meghan. James and Suzanne RobersonJAMES R.
Could not be more appreciative of the employees at this store. They are courteous, helpful, and kind. While placing my rental contract, an elder women came in (who must rent storage room at the facility). Anyway, after seeing them all interact with her, she departed and I asked who she was related to? They said she wasn't. But they treated her as if she was. You got good people here, keep them.scott B.
Helpful clean accommodating and friendlySARAH W. | First Impressions
El cliente no dejó un comentario.steven C.
El cliente no dejó un comentario.Timothy J.
I was promised a $7.20 gas credit and did not receive it. I was disappointed by that. Everything else was fine.LEWIS S.
The overall experience was diminished by the agent's insistence that I purchase the extra vehicle insurance. Presenting the information so a rational decision could be made by the customer is acceptable. Intimidating a customer with veiled threats of consequences is not.THOMAS L.
El cliente no dejó un comentario.JOHN C.
No issue on the return.William S.
El cliente no dejó un comentario.clarence C.
El cliente no dejó un comentario.THOMAS S.
El cliente no dejó un comentario.Alexandros K.
El cliente no dejó un comentario.Tony L.
El cliente no dejó un comentario.TONY NK L.
i had a dolly on my reservation. This location did not have the dolly - advised I go to a different Uhaul location and add dolly to my existing reservation. Wasn't this easy, at all.Tiffany B.
El cliente no dejó un comentario.KELLY R.
Fast Disconnection of trailer. Quick & Easy.Barney S.
Everything was great, when it came to hooking up my trailing my left turn signal would not work on the trailer. The young man checked the trailer hook up and then he checked the fuse box and fount the problem i replaced the fuse and the young man recheck the system was all good. That was great customer service. Thanks againLARRY S.
Give Hunter a Raise/Promotion!JABRIEL M.
El cliente no dejó un comentario.KENNETH B.
El cliente no dejó un comentario.Stephen W.
El cliente no dejó un comentario.charlene M.
El cliente no dejó un comentario.Cecilia J.
The store personnel was extremely rude and not helpful at all. I followed the exact directions in the app for return and he told me that I shouldn't do what the app says and that now I have created more work for him. Extremely disappointed in the terrible service. Will not use again.Greg F.
My check out person was fast, friendly and nice. My only problem was the person never came back to check me out but was told twice that he was on the way. Other than that mishap I enjoyed the experience and will continue to use Uhaul.ðŸ'¯ðŸ'¯rodney S.
El cliente no dejó un comentario.LESLIE L.
The representative that processed my reservation in the store was so very friendly and helpful. I will absolutely use this location again, and also recommend to others. Truck was ready when we arrived and return was easy. Very satisfied. Thank youTammy T.
El cliente no dejó un comentario.REBECCA G.
El cliente no dejó un comentario.DAVID T.
El cliente no dejó un comentario.KIMBERLY B.
El cliente no dejó un comentario.STEVEN T.
Great customer a serviceMYISHA B.
El cliente no dejó un comentario.Stephen F.
Your IT is ridiculous. It never works when you need it. Got charged an additional $20 last night because I could not check your equipment in after hours last night. Unfair to your customers. You need to get this fixed!!!!!JAMES P.
El cliente no dejó un comentario.Jeremy P.
The customer service was excellent. Your online drop off sucked said couldn't find my location. My location was onGLORIA H.
El cliente no dejó un comentario.Patricia D.
El cliente no dejó un comentario.ROBERT E.
Drop off was quick and easy. This is an all inclusive store with anything you could possibly want for packing and moving.lola J.
El cliente no dejó un comentario.Shaun C.
Sign said to stay with vehicle, but no one came out to check me in. Turned out only one person was working and had other customers.suzanne R.
El cliente no dejó un comentario.CHRISTOPHER V.
El cliente no dejó un comentario.STEVEN J.
Van exterior and interior windows were filthy and had to be cleaned. I cleaned the windows at my house soon after getting van. The van was not the same model that I expected to rent. Instead it was a large passenger van without seats. Lastly, there was a low air (front right tire) warning that was on when I picked up and dropped off the van. Customer service was good but the van could have been better maintained and prepared for my use.alan W.
Put the deposit back on our card as quick as y'll take it off... It's been Three businesses still no refund.... Other than that no problem......RASHEEK M.
El cliente no dejó un comentario.Richard M.
When I tell you .... I was in and out in 15 mins or less very fast serviceHaley B.
El cliente no dejó un comentario.Philip G.
El cliente no dejó un comentario.Ameenah S.
El cliente no dejó un comentario.Marcus W.
Blake is gone but this location is still running smooth. My favorite drop off point.Barney S.
El cliente no dejó un comentario.Bradford W.
El cliente no dejó un comentario.david J.
More staff is the number one thing I would work on. Also, making sure the key is available in the key box when using the online app to check in. I was there at 7, had problems logging in, once I did they key wasnt in the box. (Another customer was also having trouble logging in) I didn't get a chance to move until 2 hours later, then got rained out!Martina T.
El cliente no dejó un comentario.Christopher N. | Overall Experience
BuenoLucy Z. | Overall Experience
Good as usualTavon S. | First Impressions
NingunoEDWARD M. | Overall Experience
When I booked a UBox from Vancouver to Auburn there were many logistical issues (not Auburn facility's fault!), but the Auburn facility always got me answers. They were so helpful, pleasant, informed!Laura B. | Overall Experience
Very helpful staffTHIRSTON P. | Overall Experience
Very helpful staff and had just the products we needed. ¡Gracias!brittany a. | Overall Experience
Scheduled a storage unit and cargo van. PU at 10 am Drove 3.5 hrs , No storage unit, and was told PU van at 5pm...had to find another storage unit across town, was able to get van early.CURT S. | Reservación
Wait time was longREBECCA G. | Overall Experience
Additional Services at this Location
¡Tenemos la mayor selección de camiones nuevos!
¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!
¡Tenemos la mayor cobertura en América del Norte!
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¡Venedemos cientos de productos para que las mudanzas sean más simples!
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Propane service delivered straight to your door!