Customer Reviews for U-Haul Moving & Storage of Arrow Hart

1527 comentarios

1 Cressey Rd   Brunswick, ME 04011

(207) 844-6090

Location Hours

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Services at this Location:

Contáctanos

(207) 844-6090

1 Cressey Rd
Brunswick, ME 04011

Services at this Location:

Location Hours

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Cambio de propano
  • Devolución del cliente 24 horas
  • Almacenamiento de RV
  • Almacenamiento de vehículos

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
2.0

The back tires were bald resulting in my truck getting stuck in the mud for over an hour. The employee admitted they were bald/unsafe after I pointed it out yet offered no discount or compensation.

Calla G. 
Clasificación:
5.0

Plan to take half hour for picking up truck. The website/phone process needs improvement. No instructions about where to find the vehicle. Doesn't state to take entire license photo as it appears to be a comparison to selfie, not for license info. Opportunity to compare truck conditions is helpful.

stephen S. 
Clasificación:
3.0

System down when we came to pick up. Very slow to process this when happens.

KELLY S. 
Clasificación:
5.0

Very happy with everything

SAMUEL S. 
Clasificación:
4.0

El cliente no dejó un comentario.

MATTHEW A. 
Clasificación:
5.0

Wry good experience. I would use again.

Adam W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Tammy G. 
Clasificación:
5.0

El cliente no dejó un comentario.

PETER M. 
Clasificación:
4.0

El cliente no dejó un comentario.

John B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Walter E. 
Clasificación:
3.0

My info line reservation was at another location. Ended up here. The email suggested using the app for safer easier check out service. My assigned truck wasn't in the lot. Had to go in. Had apparently been assigned a different truck. Clerk didn't know app to tell me how to proceed, so I figured it out. Had to continue until finally the number he had showed up on app. Then he sent me outside to truck. Clicked continue and app sent me back inside for keys! Finally left. Returned to turn in vehicle and the line didn't move for 30 minutes. Gave up and attempted the app. Forces you to take pictures, but at least let me put keys in outside box.

Tammy D. 
Clasificación:
1.0

El cliente no dejó un comentario.

AUSTIN B. 
Clasificación:
5.0

Truck was ready on time, staff were excellent and friendly - pricing was superb and it made for a much less stressful move! Highly recommend this U-Haul facility!!

Russell M. 
Clasificación:
5.0

El cliente no dejó un comentario.

THOMAS P. 
Clasificación:
5.0

El cliente no dejó un comentario.

JEFFREY P. 
Clasificación:
1.0

Gave it a poor only because there was nothing worse to select.

BRUCEALLEN L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Karen S. 
Clasificación:
5.0

El cliente no dejó un comentario.

SCOTT F. 
Clasificación:
5.0

Was more than helpful in getting my tow bar set up correctly! Needed sledge hammer!

WILLIAM C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Peter L. 
Clasificación:
5.0

El cliente no dejó un comentario.

HAROLDBRETT D. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHARLES L. 
Clasificación:
5.0

It ended up more expensive then I thought, but overall it was a good experience.

Thomas D. 
Clasificación:
5.0

Everyone was very kind and professional. I will use this group again when I need to rent their equipment. I highly recommend this U-Haul group.

DAVID S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christopher M. 
Clasificación:
5.0

El cliente no dejó un comentario.

GREYSON L. 
Clasificación:
5.0

El cliente no dejó un comentario.

James A. 
Clasificación:
5.0

We have been working with Dawn for the last 6 months for all our moving needs. She and her team have been very helpful. Great experience each time! 4X and another move in May!

JAMES R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Adam L. 
Clasificación:
5.0

El cliente no dejó un comentario.

CURTIS E. 
Clasificación:
5.0

Best customer service from any uhaul shop I've had!!!!

KEITH G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lara C.  |  First Impressions 
Clasificación:
5.0

Nothing, great fast service

Jonne M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christian C.  |  Overall Experience 
Clasificación:
5.0

Best rental experience I've ever had!! Derrick knows the equipment as though it is his own. His knowledge is very informative.. The trailer I rented was clean and perfect for what I needed. There is Plenty of space to navigate around the lot as well.. The organization of the store and lot is far is superior to any other uhaul location I've used in the past. Thank you gor a great simple rental experience. I definitely recommend renting from here!!!

SHAWN B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Heidi R.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Jean d.  |  Online Move In 
Clasificación:
5.0

Made the one way reservation online. Went perfect. The trailer was ready when we got there. Agent very helpful and helped us hook it up no problems. Same with the return. ¡Gracias!

DAVID F. 
Clasificación:
4.0

Under staffed

BENNINGTON P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Keith L. 
Clasificación:
5.0

Awesome drop off! Efficient and helpful

JEAN D. 
Clasificación:
5.0

Staff member was courteous and accommodating.

BRUCE P. 
Clasificación:
5.0

The staff was very patient, friendly and helpful. My go to UHaul location.

THOMAS G. 
Clasificación:
1.0

The staff were nice and helpful, very pleased with them. The problem was that the cargo trailer had broken lights, could not be used, and no alternative options were available. Had to change travel plans.

Pieter W. 
Clasificación:
5.0

My rep was very friendly, helpful, and knowledgeable. Best customer experience I've had with an equipment rental provider. Good job!

STEPHEN H. 
Clasificación:
5.0

El cliente no dejó un comentario.

SEAN D. 
Clasificación:
5.0

They are always pleasant and accommodating at this location!

CHRISTINE H. 
Clasificación:
1.0

Tell the old guy that works the counter not to give people dirty looks after he cuts people off in the parking lot. Waited half an hour for drop off inspection. Truck that was rented was beat to shit. Thanks for the service next time I'm going to Penske.

NOLAN M. 
Clasificación:
5.0

El cliente no dejó un comentario.

WILLIAM L. 
Clasificación:
5.0

Even though I arrived after closing by 10 minutes the guy on duty checked me in/out and saved me a trip back the next day. A+ in my book!

JEFFREY R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robin Venditti S. 
Clasificación:
5.0

Everything was great customer service was excellent! No complaints! Back next year ☺️

JACQUELINE D. 
Clasificación:
5.0

El cliente no dejó un comentario.

CARL K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Aaron H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Andrew N. 
Clasificación:
5.0

The drop off location is OUSTANDING the staff were very helpful

Norm L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian Y. 
Clasificación:
5.0

Keep doing what you're doing, we're satisfied.

Angela D. 
Clasificación:
5.0

El cliente no dejó un comentario.

George H. 
Clasificación:
4.0

El cliente no dejó un comentario.

JOHN P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Lisa R. 
Clasificación:
5.0

El cliente no dejó un comentario.

David H.  |  First Impressions 
Clasificación:
5.0

The general manager was very pleasant and very helpful

KATHERINE I.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Benjamin G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Raymond T. 
Clasificación:
4.0

A+ for the facility, but would rather less technology to be able to provide better rates.

Stacey F.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

LAWRENCEJAY L. 
Clasificación:
5.0

Very quick and easy to return. Very pleasant experience.

Stephen M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Norman G. 
Clasificación:
4.0

Could of have been cleaner. Cab was smoky, ramp was dirty. Staff was very friendly.

MONICA A. 
Clasificación:
5.0

El cliente no dejó un comentario.

TIMOTHY C. 
Clasificación:
5.0

All your staff were friendly and helpful and I was able to talk to a live person quickly

David D. 
Clasificación:
5.0

The equipment was old and I had trouble opening and closing the lift door. The people at the site were very helpful and professional.

MARTIN G. 
Clasificación:
3.0

No issues with the location. However, your online check in procedure is horrible.

Hannah B. 
Clasificación:
5.0

nothing I can think of

DARRYL D. 
Clasificación:
5.0

El cliente no dejó un comentario.

RICHARD H. 
Clasificación:
5.0

I've used U Haul many times for my moving as well as storage. Over the years I've always satisfied.

Michael K.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

DANIEL D. 
Clasificación:
5.0

El cliente no dejó un comentario.

PHILIP M. 
Clasificación:
3.0

I went from Bath to another location in Bath, and never would I have imagined paying nearly $100 for this move. To say it's a little misleading when looking at Uhaul prices is an understatement. I was originally showed about $40 for renting a truck at the Brunswick location, and despite only going back and forth within Bath, it ended up jumping significantly in price to the point I was dumbfounded. I suppose I wasn't thinking it'd be 40 something miles to go from Brunswick to 17 Marshall St in Bath, then to 194 North St in Bath, then back and forth between North St and 17 Marshall to what amounts as 3 more times and back to Brunswick. To both locations in Bath, it's only a 5 minute drive. To be honest, when I first started up the truck and did the checklist, I wasn't able to even see the mileage past the low tire pressure message, but now I wish I went inside to say something instead of just assuming what was showing as mileage on the website was correct. It wasn't until I hit Bath that the error message went away and I could see the mileage, but at that point, since I already assumed it was correct, I disregarded it. That's most likely my mistake. But still, it's hard to believe I drove a little over 40 miles or that I'd be paying almost $60 more than what I swiped my card for. From North St to 17 Marshall St is less than a 5 minute drive. I was thinking around $60, maybe $80 tops since it's such a short distance between trips, but maybe the trip from Brunswick to Bath and then the return trip to turn in the truck was what did it. Still, that's about a 15 minute drive from Bath to Brunswick and is just a town a way. It is what it is, but now I wish Bath had their own Uhaul because apparently renting one from a town over and expecting less than $100 was a mistake. Within town is only about $20, so it's incredible it wouldn't be somewhere in the middle for a town over.

SARA H. 
Clasificación:
1.0

I booked online for a pick up at this location and to be returned to another location. When I came to pick up the trailer I was informed that there would be an additional fee since the trailer was not coming back to the same location although I booked out online. I was there for about 40 minutes before I even got hooked up to my trailer and there was nobody in the office. Pretty much said this is the price if you like it take it if not I don't know what to tell you after knowing I just drove seven hours to pick up this trailer to drive seven hours back. Would not recommend this location.

ANTHONYW V. 
Clasificación:
4.0

While at the desk, having already charged the rental, a middle-aged buy from the back walked right by me without wearing a mask, stood and talked to the two clerks (both wearing masks) then walked by me again. Too late to cancel for a truck I needed in the next few hours, I said to one of the clerks, that guy should be wearing a mask if he comes out here near customers. The clerk just mumbled, yeah, I'll speak to him. But the clerk was young, so probably not. When I returned the truck, two people inside say me, continued talking and laughing, taking their time to come out and check the truck. I really didn't want to be close to anyone there then anyway, so left the paperwork and key in the truck and left. I'm 77, unvaccinated and vulnerable and won't go back.

GEORGE W. 
Clasificación:
5.0

El cliente no dejó un comentario.

WENDY W. 
Clasificación:
5.0

the staff is excellent and the equipment perfect. Always a great experience.

MARK M. 
Clasificación:
5.0

Customer service at this location is excellent! Derrick and Dawn were both very helpful. The facility itself is really nice. Very clean and in great condition. The ability to load and unload indoors is a big plus. We moved in during a snowstorm. Overall, a very good experience.

Mary W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

PHILIPPE L. 
Clasificación:
5.0

El cliente no dejó un comentario.

PHILIP S. 
Clasificación:
5.0

The young lady I dealt with was very friendly nice attitude and knowledgeable

LEONARD B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alicia L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Charles H. 
Clasificación:
5.0

The service there is excellent. Derek and Dawn in particular are very customer service oriented employees.

Byron E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Peter K. 
Clasificación:
3.0

when I call for a reservation actually take the reservation and maybe have the truck ready when I show up

RICHARD M. 
Clasificación:
4.0

El cliente no dejó un comentario.

bruce H. 
Clasificación:
5.0

This was an excellent experience for the year that we had this unit. Would highly recommend because of the facility and the people who worked there.

Jennifer S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Carl R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas S. 
Clasificación:
5.0

El cliente no dejó un comentario.

James A. 
Clasificación:
5.0

Wonderful customer service: fast, efficient and friendly!

Maria N. 
Clasificación:
5.0

El cliente no dejó un comentario.

George K. 
Clasificación:
5.0

Dawn has been wonderful both times in renting, this was a difficult move yet her sense of needing words of support was greatly appreciated. Justin with this past rental worked to get what was needed and put forth the needs of the customers first! Both of them listen well, and great you with a smile!

CYNTHIA L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Peter L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Erin E. 
Clasificación:
5.0

El cliente no dejó un comentario.

ERIN E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Elizabeth P. 
Clasificación:
4.0

Put snow tires on your vehicles...the cargo van I used was useless in wet snow !!!!

BRIAN C. 
Clasificación:
5.0

El cliente no dejó un comentario.

WILLIAM M. 
Clasificación:
5.0

My move in date was 12/31/2020 not 12/19/2020

Phil L.  |  First Impressions 
Clasificación:
5.0

Have a local phone number available to access your office. I know you are very short in employees but your other employees do a wonderful job in customer service. I have recommended your business to others and would definitely use it again.

Dennis T. 
Clasificación:
5.0

El cliente no dejó un comentario.

TERRI-LYNN R. 
Clasificación:
4.0

Vehicle had clearly not been cleaned. Can was dusty and gritty. Windows not clean. Understanding that winter is tough, the location needs to be permitted adequate staff to keep the vehicles clean. Really. It's a thing.

Louis D. 
Clasificación:
4.0

Let customer know that even though advertised as 24 hr storage access that ir closes at 10 pm and you will be charged for after hours for access after that time. Also had to return trailer on the 26th of December. Returned trailer at 10 pm on the 26th of December but charged for two extra days.

Stephen H. 
Clasificación:
5.0

El cliente no dejó un comentario.

DONNA S. 
Clasificación:
5.0

Excellent, well run facility. All the staff are well trained and customer friendly. All areas are clean, well lit and secure. The indoor area to park and unload is excellent. I would highly recommend this facility to anyone needing storage.

Mike S.  |  Overall Experience 
Clasificación:
5.0

Derrick in Brunswick was very helpful and accommodating. The indoor unload was a blessing during the storm. The facility is so clean and well kept! It was great.

Mary W.  |  First Impressions 
Clasificación:
5.0

Very clean facility and always available, convenient location and felt very safe. And my belongs were kept safe and in excellent condition after three years if storage! Thx

Tyra P.  |  Overall Experience 
Clasificación:
5.0

If I need to store anything again, I won't think twice about returning to the Cressey Road facility.

Chris H.  |  Overall Experience 
Clasificación:
5.0

Friendly and helpful staff!

Donald K.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

everet d.  |  Overall Experience 
Clasificación:
4.0

Helpful staff, but person helping me did not know if you pay for a year storage up front, the 13th month is free. His older co worker did. They also need new credit card scanners, as they did not function properly.

Jason K.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Mike S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph H.  |  Overall Experience 
Clasificación:
5.0

Very impressed!

Mary R.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Elaine W.  |  Overall Experience 
Clasificación:
5.0

The space is amazing. Thank you.

Brett J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Alan M.  |  First Impressions 
Clasificación:
5.0

I'm so glad I found this specific storage facility. It is immaculately clean and very secure. I felt comfortable storing my treasured belongings here. Due to the pandemic my move was delayed and I had to store everything for an entire year. When I was finally able to move, all my things were in the same condition as when they were packed away a year ago. My appreciation to the owner for such a clean and well maintained facility. The entire grounds and the store/office are also immaculate. I would highly recommend this specific U-Haul facility.

Lorraine G.  |  Overall Experience 
Clasificación:
5.0

Great experience overall thank you soooo much

Brittney S.  |  Overall Experience 
Clasificación:
5.0

Dan and his staff were very friendly, helpful and accommodating. We've used this location for storage and truck rentals over the past few years, always a pleasant experience.

SARAH H.  |  Overall Experience 
Clasificación:
5.0

Great management. Very friendly and helpful. Everything from truck rental to storage unit was flawless and convenient. Will use again.

Eli R.  |  Overall Experience 
Clasificación:
4.0

It would have earned 5 stars if the place was properly staffed. A crew of dedicated, overworked people was evident. A beautiful facility that deserves better staffing!

Dennis T.  |  First Impressions 
Clasificación:
5.0

to expensive

dillon w.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

T. BARIDI N.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

MARK W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Elaine W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Dustin C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

kirsten l.  |  Overall Experience 
Clasificación:
5.0

Very clean and courteous workers

gordon h.  |  First Impressions 
Clasificación:
2.0

The worst loading/unloading operation I've ever seen - we had to wait more than 30 minutes for one of only 2 spaces to unload. The entry systems where you swipe a card is confusing and we set off the alarm. I'd not recommend nor use this place again. Very few carts were available to push our furniture the long way to our storage cage either. A very bad experience.

bruce g.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Arnold L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Amanda T.  |  Online Move In 
Clasificación:
5.0

Whomever helped me, I think his name was Erik, he was younger probably 20 and was extremely professional, helpful and knowledgable. If I was his boss I would pay him more. He walked us through all your covid precautions and laied down all the ground rules for the storage facility

dillon w.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Chris H.  |  First Impressions 
Clasificación:
5.0

Daniel Fenohr is the most attentive storage manager I've encountered. Totally responsive and a straight talking good person. His facilities are well attended to and he is exceedingly responsive. The staff I interacted with were very helpful. I felt well taken care of and had a full understanding of policies and what I was committing myself to. Would use them again.

Robert M.  |  Overall Experience 
Clasificación:
5.0

We had our sons college belongings in storage at this facility for over a year and Ray and his staff could not be more helpful, knowledgeable, friendly and overall amazing people to deal with. I would not hesitate to recommend this facility to every and any family at Bowdoin College that needs a place to store their belongings,

Lisa I.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Granville F.  |  Overall Experience 
Clasificación:
5.0

Great job keep up the good work!

Monika G.  |  Overall Experience 
Clasificación:
5.0

Daniel Fenobr was very helpful and friendly

Mark W.  |  First Impressions 
Clasificación:
5.0

Had rodent feces in the bottom of my unit. I'm happy I had mainly totes. Very gross! Overall the units are clean and well maintained.

Kristen M.  |  Overall Experience 
Clasificación:
5.0

Smooth, efficient, helpful, clean. Good security. Carts are handy & work well. Unit is easy to access.

Kirsten B.  |  Online Move In 
Clasificación:
5.0

Excellent facility for all your storage and moving needs. Great courteous staff. Generous pricing. From truck rentals, to climate controlled storage and now utilizing their U-Box for our move south.

jeffrey w.  |  Overall Experience 
Clasificación:
5.0

Dan and Justin’s customer service went above and beyond what was expected.

Daniel S.  |  Overall Experience 
Clasificación:
5.0

The management was very helpful when I got there and helped explain the whole process but the original woman who took the reservation didnt even know there was no electricity in the unit. She must not

susan b.  |  First Impressions 
Clasificación:
5.0

Highly secure & very clean. Staff was friendly & professional. Climate control makes a big difference. Appreciated the on-site restrooms & the freebies dropoff spot. ¡Gracias!

Carole D.  |  Overall Experience 
Clasificación:
5.0

It was clean staff was all way helpful and 24 hour access and good prices

AnnMarie F.  |  Overall Experience 
Clasificación:
5.0

Thank u so very much for your help, Dan! I'm so very appreciative.

Jon H.  |  First Impressions 
Clasificación:
5.0

Happy

Diana L.  |  Overall Experience 
Clasificación:
4.0

It was not to expensive. U-Haul met our needs perfectly. The notice letters were a bit much.

Lisa G.  |  Overall Experience 
Clasificación:
5.0

I have used your facility a number of times and have been satisfied every dingle time thank you UHaul for being the best

David J.  |  Overall Experience 
Clasificación:
5.0

Great place and helpful people

Bethany C.  |  First Impressions 
Clasificación:
5.0

served my needs very well. staff were professional and friendly. excellent facility.

ANN S.  |  Overall Experience 
Clasificación:
5.0

Top shelf,great place,accessible and highly recommended

Patrick F.  |  Overall Experience 
Clasificación:
1.0

AWFUL!. That manager Daniel of yours is a creep. He personally contacted and threatened myself and father and added unnecessary charges to my account. He then tried to deny my access after payment.

julianna s.  |  Overall Experience 
Clasificación:
5.0

Communication and notifications were helpful and the facility was great! Staff was very professional and friendly.

Paige T.  |  Overall Experience 
Clasificación:
5.0

Uhaul is a professionally run and clean and safe facility.I would recommend it to everyone.

THOMAS O.  |  Overall Experience 
Clasificación:
5.0

This is a clean facility that is safe and secure with 24 hour access. I would recommend it to others.

Karen P.  |  Overall Experience 
Clasificación:
5.0

Super helpful staff and easy move in and out!

Albert M.  |  Overall Experience 
Clasificación:
4.0

The safety protocols to enter the building are excellent. But, several isles had lights that wouldn't turn on until halfway through the isle leaving a person in a dark situation. That feels unsafe.

THERESA D.  |  Overall Experience 
Clasificación:
5.0

Daniel and Justin were fantastic to work with. They are very thorough and helpful in every capacity we needed. We rented a truck and a storage unit. Super easy. Great customer service.

Billie Jo W.  |  Overall Experience 
Clasificación:
5.0

Excelente

John K.  |  Overall Experience 
Clasificación:
5.0

Flexible, easy to access, easy to increase/decrease size as needed. Reasonable cost. Perfect for what I needed.

Brendan C.  |  Overall Experience 
Clasificación:
5.0

Tetris king Dan is wonderful and patient at helping with maximizing your space. Every time We've rented a truck the process is easy. Justin was also great. Always a good experience.

Juliette B.  |  Overall Experience 
Clasificación:
5.0

Nice clean facilities. Very helpful and friendly staff. A great experience.

Tristram T.  |  First Impressions 
Clasificación:
5.0

Easy ride cross country nice truck just glad I got to Maine

julia j.  |  First Impressions 
Clasificación:
5.0

"excellent" -like the stars say

Robert s.  |  First Impressions 
Clasificación:
5.0

This facility is absolutely amazing. Well run and super clean.

Brett J.  |  First Impressions 
Clasificación:
5.0

Great service, everyone was friendly and helpful, beautiful facility.

Joseph H.  |  First Impressions 
Clasificación:
5.0

Very pleased with cleanliness and ease of use.

Mark W.  |  Overall Experience 
Clasificación:
5.0

Great location! I would definitely use them again.

Sarah R.  |  Overall Experience 
Clasificación:
5.0

The young gentleman working the counter was very nice and helpful.

Jeffrey D.  |  First Impressions 
Clasificación:
5.0

Our experience at the Brunswick facility was the best U-Haul experience we have ever had by far. In addition to the well maintained facility, the staff went out of their way to be helpful and friendly

robert j.  |  Overall Experience 
Clasificación:
5.0

Very clean and heated storage. Friendly, helpful staff.

Brendan C.  |  First Impressions 
Clasificación:
5.0

Hardworking staff took the time to make sure that my storage needs were met. I would not hesitate to use their services again.

Richard H.  |  Overall Experience 
Clasificación:
5.0

I found everything easy to deal with and the lady I talked to was very nice.

Cindy G.  |  Overall Experience 
Clasificación:
5.0

Justin was professional in all aspects. Hopefully he is a valued and rewarded employee.

Dennis T.  |  First Impressions 
Clasificación:
5.0

Staff was courteous to patron with disabilities.Took time from their duties to assist when needed.Recommend them as your source of moving needs. Great outfit.Knowledeable staff & management.

Robert C.  |  Overall Experience 
Clasificación:
5.0

Always friendly, helpful. Our stored belongings were well taken care of! ¡Gracias!

Marcella E.  |  Overall Experience 
Clasificación:
5.0

I did not use this facility for storage. I had a U-Haul pod shipped here from CA. The staff at this facility was extremely helpful and prompt in their delivery of the pod to my home. Highly recommened

karen a.  |  Overall Experience 
Clasificación:
5.0

Great experience all around

John K.  |  Overall Experience 
Clasificación:
5.0

Did not visit the Brunswick facilities though our U-Boxes did. In getting the final delivery, the staff was friendly and helpful. Hat tip to UHaul of Bangor who did delivered the last leg.

Jerry D.  |  Overall Experience 
Clasificación:
3.0

We did have a few problems...we got overcharged twice for our UBox storage. But, refunds were issued promptly. We loved the driver who delivered our boxes to our house, Val. She was great!

lori p.  |  Overall Experience 
Clasificación:
5.0

Clean,friendly, convenient.

Michael T.  |  Overall Experience 
Clasificación:
5.0

Special thanks to Dan for making the procedure so easy! He has great patience, and is an asset to U-Haul with his "can do" attitude. Thank you again, and I will tell my friends how easy it was. KMCyr

kathleen c.  |  First Impressions 
Clasificación:
5.0

Very nice facility.

Linda J.  |  Overall Experience 
Clasificación:
1.0

Box was supposed to be delivered on the 15th. Didnt get until the afternoon of the 16th.Poor customer service. Spent the 1st night in my house with nothing due to box not being here!!!!!!

Tammy W.  |  Overall Experience 
Clasificación:
5.0

All Good

Michael L.  |  Overall Experience 
Clasificación:
1.0

The worst! And they hold your items illegally if they don’t want to do their jobs!

Merridith L.  |  Overall Experience 
Clasificación:
5.0

Great and helpful staff. Thanks so much!

Marie F.  |  Overall Experience 
Clasificación:
5.0

Val was wonderful to work with. The storage box was delivered on good time and the contents of the box we're in mostly the same position from when I had packed it.

Rosalie G.  |  Overall Experience 
Clasificación:
5.0

Great experience all around. Convenient inside bay for loading and unloading. Great access at any time.

Paula R.  |  Overall Experience 
Clasificación:
5.0

Daniel Fenohr, the manager, was very helpful and personable. The facility was clean. Really appreciate the ability to pull in under cover and load and unload out of the weather. Also the bathroom, etc

Steve L.  |  Overall Experience 
Clasificación:
5.0

Very easy and convenient, will definitely use this facility again. Helpful and knowledgeable staff as well.

Angela C.  |  Overall Experience 
Clasificación:
5.0

I had a great experience here and would definitely go back in the future.

Colin G.  |  Overall Experience 
Clasificación:
5.0

Great new facility. Also liked the "drop off" area where you could leave/take unwanted items.

Emily M.  |  Overall Experience 
Clasificación:
5.0

Everything went as scheduled for pickup in Alexandria, VA and deposited in Topsham, ME. The staff on both ends were very friendly and efficient and kept their promise on the long distant transfer.

Alfred F.  |  Overall Experience 
Clasificación:
5.0

Everything was good and positive energy from everyone.

Michael D.  |  Overall Experience 
Clasificación:
4.0

Staff was very kind and helpful,

Nicholas M. | Reservación
Clasificación:
2.0

Insufficient staffing. Long wait till someone came to the front desk. Got no instructions re the use of access card. Consider giving new customers a plastic bag to hold all the paperwork,keys,etc.

walton w. | Reservación
Clasificación:
5.0

Best and easiest move ever

DIANE J.  |  Overall Experience 
Clasificación:
5.0

People who picked up and dropped off uboxes were great. Everything as promised. In the planning phase, clear information was hard to get. Very happy with service and outcome. Gracias

patty a.  |  Overall Experience 
Clasificación:
5.0

Though we hadn't called ahead, upon arrival our Ubox was immediately made available to move out our items from the Ubox. Thank you!

Joel K.  |  Overall Experience 
Clasificación:
3.0

There is only one person working with customers to either get a unit or rent a truck. Both times I have waited 30 plus minutes for them to be free. I have seen customers walk out both times.

natasha f.  |  Overall Experience 
Clasificación:
2.0

Facility is nice. Staff is poor. They don't seem to know what they are doing and take an eternity to help you. They hardly answer the phone and don't have enough staff working to service everyone.

Joshua H.  |  Overall Experience 
Clasificación:
1.0

We’ve been incorrectly charged, had our delivery date missed, and experienced very poor customer service throughout the experience.

jessica t.  |  Overall Experience 
Clasificación:
5.0

This was by far the best self storage facility I've ever used. Very convenient access to my storage and the staff was very friendly.

Ryan W.  |  Overall Experience 
Clasificación:
5.0

I did not visit the facility. All the people, especially Val who did a great job delivering the U-Box, she has a fantastic attitude, were very helpful and friendly. No complaints.

glenn a.  |  Overall Experience 
Clasificación:
5.0

I tried to reserve a storage unit in Hendersonville, TN. I asked the call center agent if he was in Hendersonville - 3 times - he lied and said he was. He then booked me a room in Brunswick, ME.

Jeff F. | Reservación
Clasificación:
5.0

All excellent

MICHAEL M.  |  Overall Experience 
Clasificación:
4.0

Need to complete second access, toward the back.

Timothy L.  |  Overall Experience 
Clasificación:
3.0

My move was 5 days ago and I'm still waiting for a conformation that's my U-Box was returned and my monthly storage fee has ended!! I was told by BOTH U haul in Brunswirck, that they would. NOT YET!

Eric J.  |  Overall Experience 
Clasificación:
5.0

Dan went above and beyond to help me ! Thank you !

David A. | Reservación
Clasificación:
5.0

Dan was excellent -- a great resource. Thank you!

Melissa B.  |  Overall Experience 
Clasificación:
5.0

Your folks delivered our Ubox ahead of schedule, which was greatly appreciated. The driver was communicative, skillful and timely. Well done!

keith Z.  |  Overall Experience 
Clasificación:
5.0

The manager named Danny is indispensable. Very few could do what he does and in the time that he does it. Long hours, always courteous even under stressful conditions. The guy is atop performer.

CHRIS M.  |  Overall Experience 
Clasificación:
5.0

My father passed away leaving a large amount of stuff in storage at the U-Haul facility. The staff was fast fast acting and very helpful. They helped me get through a very difficult time. thanks!

Victor S.  |  Overall Experience 
Clasificación:
5.0

Val (Valerie), the delivery driver, was absolutely amazing.

robert p.  |  Overall Experience 
Clasificación:
2.0

Delivery dates not met. Communications too difficult, took 45 min on hold to get a person. Didn't see facility but checked NO cuz the overall experience was bad

linda l.  |  Overall Experience 
Clasificación:
5.0

No comment on facility since I did not need to visit. Phone conversations with staff concerning U-box delivery & pick up dates were courteous & helpful.

Stan W.  |  Overall Experience 
Clasificación:
5.0

My wife and I will not look anywhere else if we need storage again. The staff was great and so was the facility. We will most certainly recommend you folks to anyone we know who is in need of storage.

CHARLE J.  |  Overall Experience 
Clasificación:
5.0

I do not wish to write anything

clint c.  |  Overall Experience 
No se han enviado comentarios para esta ubicación.

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