Comentarios del cliente para U-Haul Moving & Storage of Arrow Hart

Have dolly's with wheels on the upper back as well as bottom for easier transport of heavy large items.

The /share program leaves a lot to be desired. All of the pre-qualification should have taken place prior to the rental. It took 30 minutes from the time I arrived to pick up the truck until I could get on with my schedule. Marketing it as easier and time-saving over the traditional rental is very misleading. In the end, I got a truck that wasn't clean and had significant un-documented damage after 30 minutes of wasted time. My next rental will probably be with Penske!

I tried to do the online check in and check out but it wouldn’t accept the photos of my license. It’s not a big deal but it definitely would’ve been quicker than waiting in line to check out a vehicle.

We had our sons college belongings in storage at this facility for over a year and Ray and his staff could not be more helpful, knowledgeable, friendly and overall amazing people to deal with. I would not hesitate to recommend this facility to every and any family at Bowdoin College that needs a place to store their belongings,

Very friendly and great service!!

Nothing! Dan and Derrick were most helpful, and worked hard to make my vehicle work with the two dolly. Two thumbs up!!!

Nice people and easy to work with. Equipment was in great condition and the location is perfect.

Absolutely nothing. These people are the best in service for any industry.

Gave u guys a second chance and not as bad as last time but close

Friendly service.

They helped make a bad day turn into a good day.

The young man who "hooked us up" was excellent! Customer service skills were great! Appreciated all is help.

I left the Auto Transport after hours on Sunday 3/1. Yard provided plenty of room for my to leave the unit out of the way of others but able to be found. Great layout!

Easy process and vehicle in good condition.

Explain all charges not week after rental take more money from account

Best U-Haul location I have ever experienced. The staff & owner pay attention to detail and your safety.

Service and equipment was fine, but on returning the trailer the drop off area was very icy and untreated. Took a fall and hurt my wrist, didn’t seam like much but has persisted to be painful..

I was given the vehicle a 26 foot truck, and denied a "walk around" and told yo inspect it myself and take pictures....please dont give people dangerous vehicles that smell like cigarettes...I think it was J T 1601 Arizona Plates... I rented a truck with bald tires...nearly killed me. My best friend a State Trooper was thankfully helping me move house that day. We photographed the truck and the tires, and are forwarding the data to the proper state agency. I returned the truck and the attendant named Justin at Cressy St in Brunswick ME was dismissive, rude and unapologetic....stating the owner and my manager would have approved the rental...nice customer service skills! Charged me full price. Luckily all witnessed and documented by the proper authorities.

Everyone was friendly, professional, and helpful. I wouldn’t change anything.

Extremely upset that we got a 16 foot Truck and was charged for 20ft your company misleads my 16 foot truck that I had from Penske was bigger than your 20ft and we had to leave stuff behind and it’s going to cost u more to ship

Great new connect hitch lock

Dealing with this location has been wonderful and I have recommended this facility to several people.

Great job keep up the good work!

Incredible service and very easy to pick up and drop off. Justin was knowledgeable and professional. I would use this Uhaul location again for any needs! Thank you so much! Walle

Daniel Fenobr was very helpful and friendly

Had rodent feces in the bottom of my unit. I’m happy I had mainly totes. Very gross! Overall the units are clean and well maintained.

Smooth, efficient, helpful, clean. Good security. Carts are handy & work well. Unit is easy to access.

Excellent facility for all your storage and moving needs. Great courteous staff. Generous pricing. From truck rentals, to climate controlled storage and now utilizing their U-Box for our move south.

I rented online for Cooks Corner Pick up. I was a bit late so when I got there they had no truck even though I had reserved one 3 days earlier. She sent me to Brunswick which then put me behind even further. A phone call would have been a better way to do business rather than allowing me to run all over the place when I had a crew waiting.

This U-Haul location is GR8! The staff here are friendly, knowledgeable, and efficient. The equipment is good, too!

Best service ever.

When first arrived staff wasnt very friendly or personable. The portland stores staff was even less friendly and not helpful at all. Uhaul is going downhill fast as it's getting away from friendly down home environments and becoming more like corporate America, losing touch with people.

I highly recommend this uHaul location. I have used them for three moves, and Dan and his staff made sure everything went smoothly. They are very helpful and pleasant.

The first trailer had Iight electrical problems

Made reservation by phone and had a clean, new van within the hour. They made the whole experience quick and easy.

I have rented trucks at this location and the crew is helpful and friendly. Highly recommended.

Excellent equipment, great staff working there. The person taking my reservation went out of their way to find a trailer that was located nearby, since a combination of truck and trailer was not available.

Dan and Justin’s customer service went above and beyond what was expected.

it was quick and easy- can't think of anything

twenty minute dropoff service men very curteous

Easy reservations and pick up. All information was preset. This was a multi-day rental.

None at this time. Everyone was AWESOME! My car battery died while being towed on the dolly and they stayed after closing to help me get the car started and unloaded! Great, great, great service!

Great experience and everyone that works there professional and they stay busy! I never wait for service, they are on top of it!

The management was very helpful when I got there and helped explain the whole process but the original woman who took the reservation didnt even know there was no electricity in the unit. She must not

Highly secure & very clean. Staff was friendly & professional. Climate control makes a big difference. Appreciated the on-site restrooms & the freebies dropoff spot. Thanks!

Staff was very gracious when I showed up at the wrong location to pick up my rental. They transferred the rental and I was on my way.

It was clean staff was all way helpful and 24 hour access and good prices

Thank u so very much for your help, Dan! I'm so very appreciative.

Happy

It was not to expensive. U-Haul met our needs perfectly. The notice letters were a bit much.

The staff at this location is fantastic. Always willing to help.

The gentleman who handled my rental process was polite, efficient and smoothly handled the tardy drop-off of my trailer by the previous customer. Please let him know I appreciated his professionalism.

I have used your facility a number of times and have been satisfied every dingle time thank you UHaul for being the best

Nothing! Everything was great

Great place and helpful people

Noting only that the computer system went down and I had to wait well over an hour to get my vehicle. The mobile phone pick up system didn't work, and even the credit card processor went down. The two men on staff on a busy Saturday did their best but I was still one of many people in line who waited a very long time due to technical issues.

The online checkin process is still a little confusing requiring me to go back and try it again. Returning vehicle is super-easy. In most respects,U Haul works perfectly for my business.

The staff is extremely friendly and dedicated to helping. I really appreciate that! Your IT systems seem pretty clunky, and I often have to wait while the staff figures out how to deal with your computer systems not working. I rent trucks here pretty regularly for my work, and the staff is always very helpful, and your IT system seems problematic more often than not.

served my needs very well. staff were professional and friendly. excellent facility.

Can't think of anything needing improvement. The staff are professional, well-organized and friendly. Sometimes a customer has to wait a while, but once the agent is available, the customer gets his full attention.

Clean up your technology issues. It’s 2019.

Computer systems and pinpads were faulty and slow, interfering with the staff's abilityto process the order. Fixing this would speed things up. Not a big deal, though.

Forgot to put in my dolly and made it difficult to return without the dolly that was on my slip

I had a great experience. No complaints

Upon returning the trailer, there was a few customers waiting to be served. Daniel handled all of the customers' needs in a very professional manner.

Customer service was more then expected very happy with things

excellent customer service renting and returning.I will always recommend this location.

Top shelf,great place,accessible and highly recommended

AWFUL!. That manager Daniel of yours is a creep. He personally contacted and threatened myself and father and added unnecessary charges to my account. He then tried to deny my access after payment.

Communication and notifications were helpful and the facility was great! Staff was very professional and friendly.

Uhaul is a professionally run and clean and safe facility.I would recommend it to everyone.

This is a clean facility that is safe and secure with 24 hour access. I would recommend it to others.

Super helpful staff and easy move in and out!

The safety protocols to enter the building are excellent. But, several isles had lights that wouldn't turn on until halfway through the isle leaving a person in a dark situation. That feels unsafe.

Daniel and Justin were fantastic to work with. They are very thorough and helpful in every capacity we needed. We rented a truck and a storage unit. Super easy. Great customer service.

Excellent

Flexible, easy to access, easy to increase/decrease size as needed. Reasonable cost. Perfect for what I needed.

Tetris king Dan is wonderful and patient at helping with maximizing your space. Every time We’ve rented a truck the process is easy. Justin was also great. Always a good experience.

Nice clean facilities. Very helpful and friendly staff. A great experience.

Easy ride cross country nice truck just glad I got to Maine

"excellent" -like the stars say

This facility is absolutely amazing. Well run and super clean.

Great service, everyone was friendly and helpful, beautiful facility.

Very pleased with cleanliness and ease of use.

Great location! I would definitely use them again.

The young gentleman working the counter was very nice and helpful.

Our experience at the Brunswick facility was the best U-Haul experience we have ever had by far. In addition to the well maintained facility, the staff went out of their way to be helpful and friendly

Very clean and heated storage. Friendly, helpful staff.

Hardworking staff took the time to make sure that my storage needs were met. I would not hesitate to use their services again.

I found everything easy to deal with and the lady I talked to was very nice.

Justin was professional in all aspects. Hopefully he is a valued and rewarded employee.

Staff was courteous to patron with disabilities.Took time from their duties to assist when needed.Recommend them as your source of moving needs. Great outfit.Knowledeable staff & management.

Always friendly, helpful. Our stored belongings were well taken care of! Thanks!

I did not use this facility for storage. I had a U-Haul pod shipped here from CA. The staff at this facility was extremely helpful and prompt in their delivery of the pod to my home. Highly recommened

Great experience all around

Did not visit the Brunswick facilities though our U-Boxes did. In getting the final delivery, the staff was friendly and helpful. Hat tip to UHaul of Bangor who did delivered the last leg.

We did have a few problems...we got overcharged twice for our UBox storage. But, refunds were issued promptly. We loved the driver who delivered our boxes to our house, Val. She was great!

Clean,friendly, convenient.

Special thanks to Dan for making the procedure so easy! He has great patience, and is an asset to U-Haul with his "can do" attitude. Thank you again, and I will tell my friends how easy it was. KMCyr

Very nice facility.

Box was supposed to be delivered on the 15th. Didnt get until the afternoon of the 16th.Poor customer service. Spent the 1st night in my house with nothing due to box not being here!!!!!!

All Good

The worst! And they hold your items illegally if they don’t want to do their jobs!

Great and helpful staff. Thanks so much!

Val was wonderful to work with. The storage box was delivered on good time and the contents of the box we're in mostly the same position from when I had packed it.

Great experience all around. Convenient inside bay for loading and unloading. Great access at any time.

Daniel Fenohr, the manager, was very helpful and personable. The facility was clean. Really appreciate the ability to pull in under cover and load and unload out of the weather. Also the bathroom, etc

Very easy and convenient, will definitely use this facility again. Helpful and knowledgeable staff as well.

I had a great experience here and would definitely go back in the future.

Great new facility. Also liked the "drop off" area where you could leave/take unwanted items.

Everything went as scheduled for pickup in Alexandria, VA and deposited in Topsham, ME. The staff on both ends were very friendly and efficient and kept their promise on the long distant transfer.

Everything was good and positive energy from everyone.

Staff was very kind and helpful,

Insufficient staffing. Long wait till someone came to the front desk. Got no instructions re the use of access card. Consider giving new customers a plastic bag to hold all the paperwork,keys,etc.

Best and easiest move ever

People who picked up and dropped off uboxes were great. Everything as promised. In the planning phase, clear information was hard to get. Very happy with service and outcome. Thanks

Though we hadn't called ahead, upon arrival our Ubox was immediately made available to move out our items from the Ubox. Thank you!

There is only one person working with customers to either get a unit or rent a truck. Both times I have waited 30 plus minutes for them to be free. I have seen customers walk out both times.

Facility is nice. Staff is poor. They don't seem to know what they are doing and take an eternity to help you. They hardly answer the phone and don't have enough staff working to service everyone.

We’ve been incorrectly charged, had our delivery date missed, and experienced very poor customer service throughout the experience.

This was by far the best self storage facility I've ever used. Very convenient access to my storage and the staff was very friendly.

I did not visit the facility. All the people, especially Val who did a great job delivering the U-Box, she has a fantastic attitude, were very helpful and friendly. No complaints.

I tried to reserve a storage unit in Hendersonville, TN. I asked the call center agent if he was in Hendersonville - 3 times - he lied and said he was. He then booked me a room in Brunswick, ME.

All excellent

Need to complete second access, toward the back.

My move was 5 days ago and I'm still waiting for a conformation that's my U-Box was returned and my monthly storage fee has ended!! I was told by BOTH U haul in Brunswirck, that they would. NOT YET!

Dan went above and beyond to help me ! Thank you !

Dan was excellent -- a great resource. Thank you!

Your folks delivered our Ubox ahead of schedule, which was greatly appreciated. The driver was communicative, skillful and timely. Well done!

The manager named Danny is indispensable. Very few could do what he does and in the time that he does it. Long hours, always courteous even under stressful conditions. The guy is atop performer.

My father passed away leaving a large amount of stuff in storage at the U-Haul facility. The staff was fast fast acting and very helpful. They helped me get through a very difficult time. thanks!

Val (Valerie), the delivery driver, was absolutely amazing.

Delivery dates not met. Communications too difficult, took 45 min on hold to get a person. Didn’t see facility but checked NO cuz the overall experience was bad

No comment on facility since I did not need to visit. Phone conversations with staff concerning U-box delivery & pick up dates were courteous & helpful.

My wife and I will not look anywhere else if we need storage again. The staff was great and so was the facility. We will most certainly recommend you folks to anyone we know who is in need of storage.

I do not wish to write anything