Only one person working on a Saturday morning to process rentals. Plus the app does not work -
DEBORAH ECustomer Reviews for U-Haul Moving & Storage of Arrow Hart
Testimonials From Recent Customers
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Easy pick up and drop off of their 9' cargo van. Thanks for great service.
Mary HFire the general manager Daniel. He's very arrogant and unprofessional. Doesn't like to do his job with a friendly manner.
CRESTEN FThe door in back of trunk would not work properly it sticks when opening and closing. Had to call road assistant. Door was really hard to open
TRACIE EThe van I rented had very poor tires for Maine. We get snow here. I was in a driveway with zero grade and struggled heavily to navigate it. Had to have friends push it out of the driveway.
CARL TNa
CARL WFantastic experience! I'm not sure what I was expecting when I rented these storage units initially but the results surpassed anything I could've imagined. Well done!
Brian V | Overall ExperienceDon't give someone a quote and then charge more
Anthony CSpeedy return and excellent customer service attention.
Eduardo TThe young lady that took my reservation the day of picking up the truck did not do the paperwork properly she put down. I only wanted to go 15 miles when I told her 50. So it kind of got confusing when I went back and they added an additional $32 to my card not knowing what that was all about in the gentleman working in there figured it out by saying yeah he showed me where she'd only put down 15 instead of 50 and that everything was great thank you.
DEXTER GIt's not the Location's fault, but the app is really terrible. There's just no way I should have to go through 120 different pages of saying no I don't want this no I don't want that extra thing added, every time I rent something
Leonard KRonnie was super helpful, quick, efficient and pleasant to deal with. I was in and out in a flash, great experience!
KATHRYN WI have rented from this location a few times and although I get what I need and the equipment all works. I have to say the staff for the most part are very unpleasant. I lead teams at a large local organization so I understand how important it is to have teams engaged and happy in their jobs to retain them as employees and provide good customer service. It is so apparent the staff must be treated poorly. Watching them while I waited their interactions were very rude to each other, spilling over to the customers. There is one older gentleman I have seen every time (maybe a manager?) but he seems toxic. Living in rural Maine we don't have a lot of options, but it just seems all the staff seem so unhappy which is sad!
BROOKS BSecond year I have used this facility. Thank you
Raul S | Overall ExperienceRental was nice but we drove 20 hours on the word of an employee that the rental was 55$ and some change. Sounds great. Anyway we get there to be told we must pay for the rental for 6 days. 420$ dollars. Was told 55$ was for in town. That wouldve been fine if the employee we talked to told us insead of lying to us. . The GM said he would listen to the calls. If that was the case we would've just rented a trailer local to us and returned it local. We are really unhappy that we drove 20 hours just to be charged almost triple what we were quoted over the phone. How many other people has this happenedto?. A man and company is only as good as their word!!
ANNA DGreat location. The only downside, if any, is that we waited a while outside for someone to come assist us. I think they just didn't know we were there. Once we were identified, they were out and helping us.
JAMES MFast and helpful team.
SIMON AIn cab labeling included vehicle height and how to turn off the default 'tow haul mode' which was very useful. The readily available truck with a ramp and additional appliance dolly made moving the appliances much easier. The cost was very reasonable and about 1/10 what a local moving company would have charged - the labor? That's what friends and Dunkin Donuts are for, right?
LARRY LI don’t remember the young man with a beards name, but he was very polite and knowledgeable!
NEIL PUhaul of maine is the best, mass employees should get trained here
NATHANIEL BDan and his crew in Brunswick are great. They were thorough in explaining the facility and access. Access hours were clearly explained. Dan also found a moving crew for us to move my mother's furnishings. The crew worked hard and did an excellent job of packing and loading/unloading. Overall, an excellent experience.
DALE E | First ImpressionsMy original contract from Oxford me got canceled then moved to auburn me. I called the day before I needed truck. To see make sure I was all set. The guy told me that I got moved to brunswick. So I picked trk up in brunswick on the 21st. Later that day. Auburn rep. Called me to see if I still needed trk. Not happy with experience. Will never use uhaul again.
ERIC FNothing. Everything went smoothly!
MARGARET HThe initial reservation that was taken by a clerk at the Brunswick location was horribly wrong. If I had not followed up with the central dispatcher for the state my move would have been seriously affected.
JEFFREY EPerfect
ROBERT PRude and racist and overcharged me 200 dollars
KASEEM LThe service here was excellent; and I appreciated the speediness in which staff checked me in and out!!
ROBERT HDaniel and staff are efficient, helpful, calm and knowledgeable. The facility is pristine! Great experience from start to finish.
June P | Overall ExperienceWhat a great company.. I loved all the help and folks were very helpful. Thanks for a great job done..
Kevin D | Online Move InNo 10X10 units were available, but we were able to fit our stuff in 2 5x10s.
BEVERLY G | Online Move InHad a reservation scheduled a few days in advance and it still took over 40 minutes to get the truck and equipment. I was sent to the parking lot across the street to find the rental and was told in would be in the front of the line. It was actually tucked away in between several other vans and fortunately I was able to maneuver it out. I was also told the vans tank would be full and it wasn't. I filled it to its original level upon return, and was still charged for fuel. As far as staff, most acted as if they had never worked there before and were not super helpful. Overall, not a great experience.
JONATHAN KWet helpful of use of car carrier.
LEE LI'm a very short woman; the truck I rented required that the seat was so far forward to enable me to reach the gas and brake pedals, that using the rearview mirror required stretching way to my left in order to see traffic to my left. The seat was very uncomfortable: I dove a bit over 60 miles and got a back ache. When I spoke to the manager about my concerns when I returned the truck. his attitude was not consistent with his caring at all that I has had a poor experience. Should I need to rent a truck in the future, it will certainly not be with that U-Haul store.
RITA LSmile. You are doing a great job.
CLIFTON MThey didn't have the furniture dolly we requested. This seems like an item that should be available. The folks were friendly, though.
Mark WDan was outstanding
JENNIFER BYour communication and coordination are a thousand times better than our previous experience.
CLINTON NQuick and easy!
Mark LDon't change a thing. Very clean facility. Very helpful and professional staff.
ROBERT MEverything was better than I expected. They even had a place to donate unwanted items. Or, if you found a donated item you could take it. Staff was friendly and helpful and the place was clean and well lit. I will definitely use this location again if I need storage.
CLEVE H | Overall ExperienceThe gentleman who took my reservation and there when I dropped it off was great… friendly, professional and helpfull. Great customer service!
JAMES BGracias
Justin G | Overall ExperienceAlways appreciate the good folks at my local U-Haul, they run a very tight ship and have great service.
BRUCE HThe vehicle I rented was very nice and clean with the notable exception of the inside windshield. I needed to stop and clean as I had a hard time driving into the sun.
Stephen TOur rental experience was great. Just keep doing what your doing.
WILLIAM NThe people working here were very friendly and helpful.
GEORGE SOnly complaint is when vehicle is returned full of fuel, give credit for the fuel. Just like you would charge a customer if it came back empty.
EARL GI can’t think of anything,thanks a bunch.
EDWARD TStaff was very helpful and friendly. Everything was quick and error free.
Rachel MAll I can think of is maybe set the clock for the time change! Excellent care and customer service every time! Very satisfied customer here!
DEBORAH Lalways professional and courteous at this location
KEVIN MConvenient location, friendly staff to check you in, easy check out and very clean, easy to drive truck.
Amy GI had ordered an appliance dolly for my move and it was not provided in the truck. The employee who checked the truck back, Ronnie, did do a great job rectifying that when I brought back the truck and did make what was originally a frustrating issue better.
BRANDON BThe truck is severely under powered.
JAMES BThank you, Daniel for all your help!
ASHLEY SJust keep doing the same thing...it was a great experience!
CLEVE HStaff is fun to speak with and takes customers service seriously.
CARL WThe storage rental process was easy and seamless. Communication with the site was excellent. The storage unit was clean and ready for move in as agreed to in the storage agreement. Checkout was straight forward.
Lyle M | Overall ExperienceWe've rented trucks & storage units from Uhaul before & were very satisfied with their customer service.This in particular, is a great store. We rented a truck & also a storage unit. We were helped by Ronnie, who was extremely helpful & literally, a joy to work with. Dan the manager, also assisted use & was knowledgeable & friendly. I definitely recommend Uhaul
JULIA GRonny at the front desk was awesome. He kept his cool when the line got long. Always professional and courteous. Best part of my pick up location.
Thomas MDan and team assisted me ensuring my towing set up was correct and ready for the road. No issues whatsoever. In and out in rapid fashion.
ALLIE MI totally understand that workforce is difficult to find; & keep these days; U-Haul perk-benefit incentives might help find the best fit for U-Haul and its employees and customers. Wait time in lines longer than 30 minutes to sign up and then utilize facilities is difficult for many folks. These days it's not just young people needing to move. I have used U-Haul all my life… my go-to community!
CAROLE WExcellent experience! Fast counter pickup, van was ready and clean, drop off was easy, the price was reasonable, the website worked well to reserve. Zero issues!
ROBERT SEven though everyone I talked to was friendly and helpful, the U-Box I rented took a full 30 days to be delivered. That's was 18 days late. I'm afraid my U-Box was simply forgotten. Nobody could actually tell me where it was! Luckily, I put an apple tracking device in the box so I could see where it was. There is a whole bunch of improvement needed here.
Mark WThe staff was very friendly, and took the time to walk me to where my unit was and how/where to use the swipe card. Great service!!!
CLEVE H | First ImpressionsVery clean and well lite. Excellent facility.
JAMES F | Overall Experienceexcellent experience. Will use it again
Mark M | Overall ExperiencePlace was always very clean every visit my whole time I rented a unit.. Never had an issues with any of the help. They were always glad to lend a hand if needed. This facility is very well maintain and a wonderful job of making sure there was rodents in storage area.
Bill R | Overall ExperienceGreat facility at a fair price. Would recommend.
Samuel A | Overall ExperienceThe construction made my Unit Extremely far from any access points. I choose Uhaul because the previous summer for ease of access because I knew everything was ground floor and generally lots of entrances so most units are no more than a couple hundred feet from the nearest door. It was like a 2 minute walk each way to the unit which adds up when you are moving a lot of stuff.
Benjamin S | Overall ExperienceThe computer security system did not always work the door would be propped open. When we opened out storage unit the alarm would sound. It was very loud. This occurred for 2-4 months. No one ever came to confirm I'm the owner. When I inquired about this the staff said it's been going on a long time and didn't expect it to be fixed any time soon. Also I emptied out my units about two weeks prior to my anniversary date. When I came in to close my account. They informed me my account was closed when I emptied the unit. I was never notified this was happening.
Heidi C | Overall ExperienceI could have done without the chip my nails sexist comments The beeping thing at the doors 30-80 times while unloading is so unnerving I can’t even think while it’s happening Not having access all nite is not what I expected and the jokes vs answers I never should have rented at all Also the lights never turned on when I went in my aisle or unit being in the unit moving objects in the dark was ridiculous so overall I would not be back
Calin R | Overall ExperienceThe people on Cressey road are Amazing even the manger over there he’s the best the older guy with glasses thanks again for all u guys do best clean one to
Claire D | Overall ExperienceStaff is WONDERFUL. Dan has an amazing crew that takes pride in their work. Helpful • Friendly • Accomodating • Hospitable and it definitely shows. Thankful I'm storing at this location instead of other faulty foul storage facilities.
RA S | Overall ExperienceProfoundly Happy with this Facility & Company
Billy C | First ImpressionsVery impressed with the cleanliness of this 5 star 1st rate facility. Mr. Dan is a great leader and when I complimented the efficiency and quality of his U-Haul facility- He was very swift in crediting his team. He said he has a good team- and I agree. The bathrooms are as clean as my own at home. Far better experience than even some other U hauls offer. Let's hope this continues. Wonderful Wünderbar!
RA S | First ImpressionsThe staff seemed always stressed out and over whelmed. When there was someone at the counter they where never to person who could help or had answer's. I guess there's like one or two people who have the answer's but their never available.
Shane R | Overall ExperienceGreat location. Staff and Dan are great.
Robert H | Overall ExperienceDan and his crew do and excellent job. So far I'm very happy moving from Florida to Maine and everything with u -haul has been great thanks Dan
Richard W | Overall ExperienceU haul needs a representative to show you how to use both key pads for check in and out, very confusing. The maps inside the building are old and incorrect so the unit doesn't even show on the map. Hard to find the garage door due to all the construction and blocked off exits. No a fun experience at all!
mitchell s | Online Move InThanks to Dan for being so professional and taking such good care of the U-Haul facility. He works very hard and was very helpful in answering questions. See you again.
Oliver M | Overall ExperienceMy access code did not work on the exterior key pad to open the uhaul truck unloading zone. My unit was very clean and ready for moving in. Easy with moving things within the unit and lock was left in unit for our arrival.
Molly L | Online Move InOh my gosh - Both the facility and staff are absolutely * top * rate - Counting ourselves very fortunate to have it / them here in Brunswick = Many thanks to all !
Elizabeth M | Overall ExperienceThe facility offered student discount. The staff were very helpful explaining costs (no admin fee!) and security. Will be using this place again for the next few summers! Thank you for making this moving stress free!
Patricia C | First ImpressionsMy entire experience at this U-haul location was easy and pleasant. The facility was always clean, the staff was helpful when required. Would recommend, may return one day if a storage unit is required.
Amanda T | Overall ExperienceThe man at the desk had no clue what he was doing. We were there for over 50 minutes and had to have the boss come out several times.
Gayle S | First ImpressionsLoved the indoor storage facility.
Gary O | Online Move InMany thanks to all = Very happy to be able to use the facility ourselves . Every staff member met ( there were four, plus the cleaning staff ) were kind, helpful & very professional. Great team !
Elizabeth M | First ImpressionsThe facilty is nice… above average. The customer service is a big problem. Workers need training. I do understand that the whole world is short staffed but it was more than that. It made the experience very difficult. Extra long wait to speak to staff with no acknowledgement, poor verbal instruction, key card repeatedly did not work and workers clueless to help or even effectively communicate. When I vacated i told them before, talked to them during, and waited to speak directly to someone afterward to assure i was following requirements. Still i was called about a late payment the next month and no one seemed to know i had gone.
LAURI N | Overall ExperienceThanks to Daniel Fenohr who helped me numerous times throughout my rentals and storage. The rest of the crew I interacted with were great, as well.
MICAH G | Overall ExperienceI had my stuff here for over two years, very clean and well run facility. The staff is excellent, I've used their propane fill service, awesome. I used their trucks, their storage, off hours, middle of the day, at night…always safe and secure. We'll managed place. Thanks.
Colin M | Overall ExperienceMy moving team, Midcoast Moving Solutions, did all the moving. Dan assisted them with the storage unit. I've yet to see the climate controlled unit. I know Midcoast Moving Solutions from Topsham do a lot of business at this facility and are very pleased with the management and maintenance.
Cheryl S | Online Move InHigh moisture in the building caused molding and mildew on a lot of my wooden items. Also random bird feathers were in my unit regularly. The few times I met the staff, Dan stood there and stared at me loading my items as if I was sealing them or living in the storage unit. Very odd interactions but at least the place was always lit and warm. The janitorial staff were always nice
Jordan F | Overall ExperienceThere was issues with the access to the building. The drive up to make the doors work wasn't clear and there were no carts at the door nearest my unit so I had to park at the other end to have access to carts. Someone was there to help me get in and Otherwise everything was great.
Deborah A | Online Move InWonderful helpful folks.
Heidi C | Online Move InThe facility was super clean, modern, secure, and a pleasure to visit.
Linda W | Overall ExperienceGreat people and location!
Maynard S | Overall Experience.
Nicholas R | First ImpressionsLack of staff meant an inordinate amount of time waiting. But once staff helped they were knowledgeable and apologetic about our long wait.
Cheryl` P | First ImpressionsVery friendly and helpful.
Dawn O | First ImpressionsIt was the con of offering one month free rent then charging me for one way travel plus not reimbursed for days not used.
Nancy M | Overall Experiencevery nice staff that was willing to answer questions.
Raul S | Overall ExperienceWonderful place and everyone is so kind and helpful. ¡Gracias!
Deborah R | Overall ExperienceThe staff was super kind and helpful. The process to get the unit and to vacate it was smooth. Overall, it was a positive experience I will repeat if I ever need a storage space again.
JOSEFINE G | Overall ExperienceLove you guys
Christina B | Overall ExperienceThe only thing I can say is that when we had those severe heat and humidity for a couple weeks it caused my furniture to sweat and it created white mold all over it. Staff was amazing and helpful and the units were extremely clean. ¡Gracias!
Don H | Overall ExperienceProfessional and personal!
kathy b | First ImpressionsThe only things is maybe update the map of the building because my unit wasn't on the map and I got lost several times trying to find it. But everything else was amazing.
Jesica W | Overall ExperienceMy only feedback is when I would be in my unit the motion lights didn't stay on for too long. I'd have to head back out and wave my arms. Other than that a great experience!
brittany k | Overall ExperienceVery happy with the service
Dougles c | First ImpressionsDerrick was very helpful, efficient and straightforward.
Kira P | Overall ExperienceTHIS IS BY FAR THE NICEST U HAUL I HAVE USED. CLEAN EXTREMELY KIND STAFF & LOTS OF ROOM TO PARK INCLUDING LOADING INSIDE. THANK YOU JANET
janet c | Overall ExperienceSuper clean and safe facility and truest awesome customer service!
SALLY J | Online Move InThe lady helping us was extremely helpful
Steve G | First ImpressionsAll efforts were very much appreciated at this Arrow Hart office in Brunswick Maine. Thank you.
Valerie U | Overall ExperienceI haven't stored yet so I will have to com back to this question
Nova N | Online Move In