Comentarios de los clientes para U-Haul Moving & Storage of Arrow Hart

The young lady I dealt with was very friendly nice attitude and knowledgeable

The service there is excellent. Derek and Dawn in particular are very customer service oriented employees.

when I call for a reservation actually take the reservation and maybe have the truck ready when I show up

This was an excellent experience for the year that we had this unit. Would highly recommend because of the facility and the people who worked there.

Wonderful customer service: fast, efficient and friendly!

Dawn has been wonderful both times in renting, this was a difficult move yet her sense of needing words of support was greatly appreciated. Justin with this past rental worked to get what was needed and put forth the needs of the customers first! Both of them listen well, and great you with a smile!

Put snow tires on your vehicles...the cargo van I used was useless in wet snow !!!!

My move in date was 12/31/2020 not 12/19/2020

Have a local phone number available to access your office. I know you are very short in employees but your other employees do a wonderful job in customer service. I have recommended your business to others and would definitely use it again.

Vehicle had clearly not been cleaned. Can was dusty and gritty. Windows not clean. Understanding that winter is tough, the location needs to be permitted adequate staff to keep the vehicles clean. Really. It's a thing.

Let customer know that even though advertised as 24 hr storage access that ir closes at 10 pm and you will be charged for after hours for access after that time. Also had to return trailer on the 26th of December. Returned trailer at 10 pm on the 26th of December but charged for two extra days.

The customer service manager was gruff and unfriendly. Lots and lots of warnings, no friendly chit chat. Would it hurt to ask a friendly question? The windshield wipers on the truck did not work well, nor did the wiper fluid. My trip was 240 miles long. I periodically had to stop to clean the mud off the windshield so that I could see.

Another easy pick up and return. The equipment was ready when I arrived. The return was fast and the receipt e-mailed to me.

Flawless Service!!!

Excellent, well run facility. All the staff are well trained and customer friendly. All areas are clean, well lit and secure. The indoor area to park and unload is excellent. I would highly recommend this facility to anyone needing storage.

Derrick in Brunswick was very helpful and accommodating. The indoor unload was a blessing during the storm. The facility is so clean and well kept! It was great.

Rich and Ryan helped me out. Service was great, as always. After checking me out and hooking up trailer, they noticed a problem with the lights as I was pulling out of parking lot. They had on hand and installed a new fuse for my Toyota Highlander! Then also gave me a new trailer. Very impressive. Thank you guys completely. Tom

Very clean facility and always available, convenient location and felt very safe. And my belongs were kept safe and in excellent condition after three years if storage! Thx

OH MY! this location is top-notch! I rented a ramp trailer today, and OH DEAR, Justin was just as professional as they come! I highly recommend the Brunswick U-Haul for all of your moving and storage needs!

We are absolutely Gratefulfor th service we recieved from Brunswick U Haulthey where very polite andtook cre of our Needs thanks to them we where able to get 978 Shoe Boxs full of Gifts on there way for Chrismas! Thank you so much for your Assistance God Bless you all Ken Wagner Treasurer Brunswick Church of Nazarene

Forget the online check in! It was a total waste of time and anxiety. The system did not allow the pictures of my face or license for some unknown reason; no error messsages or anything. I ended up going into the office to complete the transaction. The on line check in was a terrible experience. What a waste of time. Makes me NOT want to use uhaul again.

Check the operation of the tie down straps. The previous customer ratcheted down both strap so there wasn't any slack to remove the strap from the tensioner. I rent this type of trailer hundreds of time, this was ridiculous. It took over 3 hours to loosen those straps. When I return the trailer I simply put the strap secured to the trailer, nice and easy and considerate for the next customer. BUT THE UHAUL EMPLOYEES SHOULD CHECK THIS BEFORE SENDING THE CUSTOMER OFF. That would make fir GREAT customer service.

If I need to store anything again, I won't think twice about returning to the Cressey Road facility.

After a poorer experience with a company in Georgia I was hesitant. But I interacted with three employees at this branch store and all knew exactly what they were doing, were very friendly and happy to answer questions, and even trouble-shot a blown fuse and fixed it without charging me. On return had a punctured tire from a picked up nail. No hassle or charge (I had paid the piddly $8 for insurance but don't know if that was why I wasn't charged). Bottom line it was no hassle at all, everything went great, and I saved over $200 by doing this myself instead of hiring someone.

Friendly and helpful staff!

Have van closer to office

Very helpful employees. Understaffed, however

Thanks. I would rent again.

Have the truck I reserved available when you said it would be available. Otherwise don't allow people to make the reservation.

Other than the wet mattress (of which the location was not aware of the leak in the truck), I am very pleased with my experience! The customer service was outstanding and super accommodating and I would highly recommend this service to others. Well done, U-Haul!

Maybe discuss the mobile return needs to be completed on-site Staff was helpful and knowledgeable

Customer service was excellent!

Uhaul made every attempt to give me satisfaction. The personell were great

Your staff are all amazing Excellent from beginning to end keep up the good work

Friendly and well informed staff. Thank you.

Best running and most stable u-haul I've ever driven.

I rent trucks from this facility regularly and they are always excellent.

Had to wait 20 minutes to check equipment in.

Loved the quick touch less return process.

Nothing

Engine light came on as soon as I drove it off the lot, saying gas cap needed to be tightened. Also, my son said I was supposed to get money back for cleaning it?? He said he read that on the truck. Of course noone made any mention of that.. I received no guidance about the truck about dollies or moving blankets, pretty much just handed the keys and sent on my way. Not a BAD experience, just funny how a 19.95 truck ends up being 85 dollars moving ONE town away.

The person who did the check in was very helpful, with good advise. She also made a very sad day for me more comfortable, the person who I asked about a noise when starting the van was also great. The gentleman who check the van back in was very personable. Everyone has off days, yet my experience I was the only one with the off day. Thank you making a difficult time a bit easier!

Helpful staff, but person helping me did not know if you pay for a year storage up front, the 13th month is free. His older co worker did. They also need new credit card scanners, as they did not function properly.

very nice people and great service, product

Everything was as it should be.

This new location in Brunswick is the best! Parking, large store and great service. Loved the van we rented.

Great service and equipment....they go the extra mile to help you!!!

Everything was run very smoothly.

The staff was especially helpful and professional.

You show a very low price on ya trucks but then when you rent them ya have to buy insurance pay taxes ect so it's not the price you see. Kinda like bait and switch

Very impressed!

Justin issued the truck to me, he made sure to let me know that the truck was disinfected. Dawn quickly checked the truck back in.

The delivery driver did an excellent job!

Upgrade the radio.... :o)

This was the least professional transaction I have ever gone through. I was told I had a rental lined up for a scheduled day and then the rental was not available. I was told I would have a truck at a particular location, then it wasn't available. You should listen to the phone calls I had to go through during this process. David(?) in Brunswick office should be fired. He has zero customer service ability. I'll never use UHaul again and have been telling others about my experience. So, to answer the question above, What can you do to improve the experience? When someone makes a reservation, reserve the actual truck.

Hey, I got 5 star service, period!

Worst company in America

The cost at the end was astronomical

We waited over 20 minutes for a clerk to come in and get our rental van. I had to go to the corporate office and an unmasked lady came to help. Being unmasked is against Maine state law!! When I came back two hours later we waited 30 minutes to check in our van. Three female employees from the front office came in unmasked and you had a customer come in unmasked. AGAINST STATE LAW AGAIN!!! NOT COMING BACK - THIS IS VERY DANGEROUS!!!!

The space is amazing. Thank you.

I'm so glad I found this specific storage facility. It is immaculately clean and very secure. I felt comfortable storing my treasured belongings here. Due to the pandemic my move was delayed and I had to store everything for an entire year. When I was finally able to move, all my things were in the same condition as when they were packed away a year ago. My appreciation to the owner for such a clean and well maintained facility. The entire grounds and the store/office are also immaculate. I would highly recommend this specific U-Haul facility.

Great experience overall thank you soooo much

Dan and his staff were very friendly, helpful and accommodating. We’ve used this location for storage and truck rentals over the past few years, always a pleasant experience.

Great management. Very friendly and helpful. Everything from truck rental to storage unit was flawless and convenient. Will use again.

It would have earned 5 stars if the place was properly staffed. A crew of dedicated, overworked people was evident. A beautiful facility that deserves better staffing!

to expensive

Very clean and courteous workers

The worst loading/unloading operation I've ever seen - we had to wait more than 30 minutes for one of only 2 spaces to unload. The entry systems where you swipe a card is confusing and we set off the alarm. I'd not recommend nor use this place again. Very few carts were available to push our furniture the long way to our storage cage either. A very bad experience.

Whomever helped me, I think his name was Erik, he was younger probably 20 and was extremely professional, helpful and knowledgable. If I was his boss I would pay him more. He walked us through all your covid precautions and laied down all the ground rules for the storage facility

Daniel Fenohr is the most attentive storage manager I’ve encountered. Totally responsive and a straight talking good person. His facilities are well attended to and he is exceedingly responsive. The staff I interacted with were very helpful. I felt well taken care of and had a full understanding of policies and what I was committing myself to. Would use them again.

We had our sons college belongings in storage at this facility for over a year and Ray and his staff could not be more helpful, knowledgeable, friendly and overall amazing people to deal with. I would not hesitate to recommend this facility to every and any family at Bowdoin College that needs a place to store their belongings,

Great job keep up the good work!

Daniel Fenobr was very helpful and friendly

Had rodent feces in the bottom of my unit. I’m happy I had mainly totes. Very gross! Overall the units are clean and well maintained.

Smooth, efficient, helpful, clean. Good security. Carts are handy & work well. Unit is easy to access.

Excellent facility for all your storage and moving needs. Great courteous staff. Generous pricing. From truck rentals, to climate controlled storage and now utilizing their U-Box for our move south.

Dan and Justin’s customer service went above and beyond what was expected.

The management was very helpful when I got there and helped explain the whole process but the original woman who took the reservation didnt even know there was no electricity in the unit. She must not

Highly secure & very clean. Staff was friendly & professional. Climate control makes a big difference. Appreciated the on-site restrooms & the freebies dropoff spot. Thanks!

It was clean staff was all way helpful and 24 hour access and good prices

Thank u so very much for your help, Dan! I'm so very appreciative.

Happy

It was not to expensive. U-Haul met our needs perfectly. The notice letters were a bit much.

I have used your facility a number of times and have been satisfied every dingle time thank you UHaul for being the best

Great place and helpful people

served my needs very well. staff were professional and friendly. excellent facility.

Top shelf,great place,accessible and highly recommended

AWFUL!. That manager Daniel of yours is a creep. He personally contacted and threatened myself and father and added unnecessary charges to my account. He then tried to deny my access after payment.

Communication and notifications were helpful and the facility was great! Staff was very professional and friendly.

Uhaul is a professionally run and clean and safe facility.I would recommend it to everyone.

This is a clean facility that is safe and secure with 24 hour access. I would recommend it to others.

Super helpful staff and easy move in and out!

The safety protocols to enter the building are excellent. But, several isles had lights that wouldn't turn on until halfway through the isle leaving a person in a dark situation. That feels unsafe.

Daniel and Justin were fantastic to work with. They are very thorough and helpful in every capacity we needed. We rented a truck and a storage unit. Super easy. Great customer service.

Excellent

Flexible, easy to access, easy to increase/decrease size as needed. Reasonable cost. Perfect for what I needed.

Tetris king Dan is wonderful and patient at helping with maximizing your space. Every time We’ve rented a truck the process is easy. Justin was also great. Always a good experience.

Nice clean facilities. Very helpful and friendly staff. A great experience.

Easy ride cross country nice truck just glad I got to Maine

"excellent" -like the stars say

This facility is absolutely amazing. Well run and super clean.

Great service, everyone was friendly and helpful, beautiful facility.

Very pleased with cleanliness and ease of use.

Great location! I would definitely use them again.

The young gentleman working the counter was very nice and helpful.

Our experience at the Brunswick facility was the best U-Haul experience we have ever had by far. In addition to the well maintained facility, the staff went out of their way to be helpful and friendly

Very clean and heated storage. Friendly, helpful staff.

Hardworking staff took the time to make sure that my storage needs were met. I would not hesitate to use their services again.

I found everything easy to deal with and the lady I talked to was very nice.

Justin was professional in all aspects. Hopefully he is a valued and rewarded employee.

Staff was courteous to patron with disabilities.Took time from their duties to assist when needed.Recommend them as your source of moving needs. Great outfit.Knowledeable staff & management.

Always friendly, helpful. Our stored belongings were well taken care of! Thanks!

I did not use this facility for storage. I had a U-Haul pod shipped here from CA. The staff at this facility was extremely helpful and prompt in their delivery of the pod to my home. Highly recommened

Great experience all around

Did not visit the Brunswick facilities though our U-Boxes did. In getting the final delivery, the staff was friendly and helpful. Hat tip to UHaul of Bangor who did delivered the last leg.

We did have a few problems...we got overcharged twice for our UBox storage. But, refunds were issued promptly. We loved the driver who delivered our boxes to our house, Val. She was great!

Clean,friendly, convenient.

Special thanks to Dan for making the procedure so easy! He has great patience, and is an asset to U-Haul with his "can do" attitude. Thank you again, and I will tell my friends how easy it was. KMCyr

Very nice facility.

Box was supposed to be delivered on the 15th. Didnt get until the afternoon of the 16th.Poor customer service. Spent the 1st night in my house with nothing due to box not being here!!!!!!

All Good

The worst! And they hold your items illegally if they don’t want to do their jobs!

Great and helpful staff. Thanks so much!

Val was wonderful to work with. The storage box was delivered on good time and the contents of the box we're in mostly the same position from when I had packed it.

Great experience all around. Convenient inside bay for loading and unloading. Great access at any time.

Daniel Fenohr, the manager, was very helpful and personable. The facility was clean. Really appreciate the ability to pull in under cover and load and unload out of the weather. Also the bathroom, etc

Very easy and convenient, will definitely use this facility again. Helpful and knowledgeable staff as well.

I had a great experience here and would definitely go back in the future.

Great new facility. Also liked the "drop off" area where you could leave/take unwanted items.

Everything went as scheduled for pickup in Alexandria, VA and deposited in Topsham, ME. The staff on both ends were very friendly and efficient and kept their promise on the long distant transfer.

Everything was good and positive energy from everyone.

Staff was very kind and helpful,

Insufficient staffing. Long wait till someone came to the front desk. Got no instructions re the use of access card. Consider giving new customers a plastic bag to hold all the paperwork,keys,etc.

Best and easiest move ever

People who picked up and dropped off uboxes were great. Everything as promised. In the planning phase, clear information was hard to get. Very happy with service and outcome. Thanks

Though we hadn't called ahead, upon arrival our Ubox was immediately made available to move out our items from the Ubox. Thank you!

There is only one person working with customers to either get a unit or rent a truck. Both times I have waited 30 plus minutes for them to be free. I have seen customers walk out both times.

Facility is nice. Staff is poor. They don't seem to know what they are doing and take an eternity to help you. They hardly answer the phone and don't have enough staff working to service everyone.

We’ve been incorrectly charged, had our delivery date missed, and experienced very poor customer service throughout the experience.

This was by far the best self storage facility I've ever used. Very convenient access to my storage and the staff was very friendly.

I did not visit the facility. All the people, especially Val who did a great job delivering the U-Box, she has a fantastic attitude, were very helpful and friendly. No complaints.

I tried to reserve a storage unit in Hendersonville, TN. I asked the call center agent if he was in Hendersonville - 3 times - he lied and said he was. He then booked me a room in Brunswick, ME.

All excellent

Need to complete second access, toward the back.

My move was 5 days ago and I'm still waiting for a conformation that's my U-Box was returned and my monthly storage fee has ended!! I was told by BOTH U haul in Brunswirck, that they would. NOT YET!

Dan went above and beyond to help me ! Thank you !

Dan was excellent -- a great resource. Thank you!

Your folks delivered our Ubox ahead of schedule, which was greatly appreciated. The driver was communicative, skillful and timely. Well done!

The manager named Danny is indispensable. Very few could do what he does and in the time that he does it. Long hours, always courteous even under stressful conditions. The guy is atop performer.

My father passed away leaving a large amount of stuff in storage at the U-Haul facility. The staff was fast fast acting and very helpful. They helped me get through a very difficult time. thanks!

Val (Valerie), the delivery driver, was absolutely amazing.

Delivery dates not met. Communications too difficult, took 45 min on hold to get a person. Didn’t see facility but checked NO cuz the overall experience was bad

No comment on facility since I did not need to visit. Phone conversations with staff concerning U-box delivery & pick up dates were courteous & helpful.

My wife and I will not look anywhere else if we need storage again. The staff was great and so was the facility. We will most certainly recommend you folks to anyone we know who is in need of storage.

I do not wish to write anything