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TYREN W.Customer Reviews for U-Haul Moving & Storage of Argyle
Testimonials From Recent Customers
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They need cameras inside the buildings I didn’t feel safe going by myself to the back of the complex to get to my locker.
JANET E B. | Overall ExperienceGreat service
GABRIEL R. | First ImpressionsUhaul had me scheduled for two (2) different pick up cities in Mississippi. It took me hours to get that straight. Then when I got back to Florida where I reserved a storage unit on January 30th, it was NOT available and the clerk couldn't find it on his computer even though I had a copy on my phone that UHAUL sent to me to verify it. I had to go to another Uhaul storage unit to unload. And I couldn't drop off the truck at the location where I have storage. Everything from the beginning was screwed up and caused me time and piney when the movers came to unload the truck. Uhaul is horrible. And I will post it on FB for everyone to know how terrible and unorganized Uhaul is. I will NEVER use Uhaul again.
Diane M. | First ImpressionsThe staff are very nice and helpful
Olaoluwa O. | Overall ExperienceThanks for being there when I needed U-Haul the most. The staff is very friendly. This location is always clean. I greatly appreciate everything that you have done for me and my family be blessed.
Tawanda M. | Overall ExperienceThe management team is excellent and I would highly recommend their services. Units are spotless and easy access with carts to use for hauling our belongings to the unit.
Elaine R. | First ImpressionsThe owners were both in the office, I came in after a very stressful situation and they were very understanding, really helpful and tried to accommodate me as much as they could. I appreciated the love shown ❤️ I left feeling better and with a rental.
Bridgette S. | Overall ExperienceJust awesome STAFF. Is always willing to go above and beyond.
JOSEPHINE C. | First ImpressionsVery good!
kenneth C. | First ImpressionsThe majority of the staff are very friendly. But there are a some personal that are not very professional. But for the most part everyone is professional, knowledgeable and friendly staff.
FRANK M. | First ImpressionsMs. Mette was very helpful and professional. I really enjoyed working with her. She is an excellent representative for your company. Good job Ms. Mette
BERNARD F. | First ImpressionsExcellent service secure location and kind staff.
Raynard S. | Overall ExperienceA lot of junk out side the elevator,but everything else it was ok
Amaury A. | Overall ExperienceMy lock that I was told that would be in the unit was not there.
Venita M. | First ImpressionsVery helpful and convenient in a time of need!
Rajni F. | Online Move InI am satisfied with the accomodation of my things. My things were secured and thank you for the nice assistance.
jesusa p. | Overall ExperienceThe ladies in the office were great!!!
brian g. | Overall ExperienceThe door ways are 47 inches wide and you cannot get a standard 48" pallet through them easily at all. Also there are pipes and locks that come into that area too when you're trying to move pallets so its even worse. So it might be fine for residential items but pallets are pretty much a No go. Office always very helpful and friendly.
Robert H. | Overall ExperienceI recently took over my deceased husband unit in September 6, 2021 and I was told the unit was already in default only because he passed away on Aug 24th. My unit was empty with the exception of a chest drawer, all other personal and valuable items was removed. I ask the owner where was my husband belongings and he wasn't able to explain what happen to missing items from the date August 10th of last payment received up until Sept 6th when I took over unit contract. I know they have cameras to verify who/when other belonging disappeared. I filed a police report because this action is unacceptable. It appears my items was stolen at this storage without any explanation or backup cameras to identify I'm TOTALLY DISAPPOINTED and will never use or recommend this UHaul Storage location to ANYONE!
Atawan T. | Overall ExperienceI hope the remember the people who were the on the help me,! They were terrible!
Lisa C. | Overall ExperienceN/C
Michael T. | Overall ExperienceSkip and his lovely wife are beautiful people. Skip made my rental very pleasant prompt & most of all wonderful. God bless them both.
angela c. | First ImpressionsJust wish the swipe was close to the gate.
Brenda W. | First ImpressionsA few times the area by the elevator had a lot of stuff stacked there. Looked bad but was cleared out the next visit.
Nathan F. | Overall ExperienceDo too the ac was not working at one point some of my food product was ruin.
VALENIE H. | Overall ExperienceStaff went above and beyond to get me in the appropriate sized unit after my original choice was too small and too hard to get into for my couch. Very grateful for their help street closing hours.
Marcella M. | Online Move InThanks for everything. But most of all thanks for saving me 200/month in storage costs. Now that my rental is closed :)
tim h. | Overall ExperienceJust keep getting better
FREDRICKA W. | First ImpressionsVery please with the services and unit. Thank you
Gwendolyn C. | Overall ExperienceComputer system was not working properly but the staff got me through it.
Mark M. | First ImpressionsStaff was rude and walked out in middle of myself checking in.
Kathy A. | First ImpressionsHallway to the elevator needs to be cleaned up more frequently.
DAVID G. | Overall ExperienceStaff was always kind and professional
JAMES ANTHONY J. | Overall ExperienceEasy pick process. Truck was clean and ready to go.
Frank G. | Overall ExperienceVery Helpful!
Priscilla E. | First ImpressionsOverall I think the pricing is high for units that require temperature regulation. Otherwise ok. I was only there for a month
Terry G. | Overall ExperienceI wasn’t informed that after sotton hour the storage will close
Miguel S. | Overall ExperienceGracias
Etoyia N A. | Overall ExperienceYou need a restroom in the back for easier access, key card and key fob activated. It would have been nice to get a discount on multiple unit rentals. My move out date was 5/31/2021 not 6/5/2021.
Beverly Y. | Overall ExperienceHe sido cliente por aproximadamente 1 año y no me arrepiento, al menos en esta hubicacion.
Jose A. | First ImpressionsI'm not sure if when I originally made the reservation that I spoke with a representative from this location specifically so I don't want to speak negatively about them, but overall I was disappointed with the storage facility experience. When I called to make the reservation months in advance, I spoke with some uHaul representative and explained to them what I have for furniture and they guaranteed the unit they were setting me up with would fit all of my stuff, well yesterday when I went to move in, we checked in and then drove back to the unit just to find there was NO WAY my stuff was fitting in there. I'm not even convinced that the unit was actually the dimensions we were given. Again, pretty disappointing and then they had no extra available units so I had to come up with a completely different plan and ended up not even using uHaul storage at all.
Ashley K. | First ImpressionsGreat customer service!
Trinette M. | First ImpressionsWasn’t noted that no elevator was in the building we rented a storage from and we have a storage in the second floor all ok though storage is great
Obed C. | Online Move InFriendly staff, very clean storage and helpful at all times
Emmanuel B. | Overall ExperienceI really love the people there they where very very nice and friendly when ever I need a storage again it will be there I tell everyone how they are and I will recommend them
demetta j. | Overall ExperienceThanx Trey and Skip.
Mark R. | Overall ExperienceIm rating it as average only because i reserved 2 climate controlled units and when we checked in they told us they over booked those so I had to have 1 that is not climate controlled. This caused unload8ng our uhaul from out of state to take much l9nger because we had to decide what would be ok in not climate controlled, etc.
Jacqueline B. | First ImpressionsVery professional and very warm and inviting place. The staff are very helpfull great costomer service. I would recommend to everyone.
Eugene J. | Overall ExperienceGood facility. We had no problems and the crew was very helpful whenever I needed them.
Kenneth W. | Overall ExperienceYou provided me with a safe and easy to get to storage until we could find a home. ¡Gracias!
Malika F. | Overall ExperienceCustomer service was awesome, helpful and friendly.
Betsy T. | First Impressionsgreat service
Eric M. | Overall ExperienceThe friendly staff made my job easy by moving with the uhaul and storage area got a awesome deal and the customer services was awesome!!!! They get you in and out.
Khleba J. | First ImpressionsI loved this ❤place they made my move so easy and smooth.
Victoria P. | Overall ExperienceI will be back to rent a unit again
Anthony C. | Overall ExperienceReanne and Joe were both pleasant and helpful. I would recommend others to use their facility.
George M. | First ImpressionsThe reservation made on the phone was not available and had to settle for a different unit.
Jessie T. | First ImpressionsThe staff are very friendly, great customer service and I appreciate seeing the same staff who recognized me from previously renting a unit a few years ago.
Carol B. | First ImpressionsBest service and helpful. First time for our family.
Angel M. | Overall ExperienceAC could be a little cooler in units. Was very warm inside. Great staff very friendly and accommodating. Thank you for allowing us to unload the truck without being charged. Thanks Nathan
Nathan F. | First ImpressionsKeep up the good work!
ELSIE F. | Overall ExperienceHad to go back a week after I moved out of storage area to get them to take it out of computer. It was taken out the day I moved so I was getting bills and notices that I was late and I had went in the day I emptied it out and cleaned it out and told the lady in the office that it was empty the clothes at the account and Undoubtably she didn't.
JAMES S. | Overall Experiencetop notch really good. Very nice and helpful and very clean
dalton m. | First ImpressionsThe team who runs this location really care about their customers
Karen A. | Overall ExperienceTony is a great manager at this site...very helpful
JOHN F. | First ImpressionsThis location always has great operators. Very helpful and friendly. This location is always very clean
CAROL S. | Overall ExperienceI was over charge due to bring the truck back early. The contract didn't state what would happen if brought back early.You all need to let the customers know the pro's and Con's when bring a truck back.The customer should not have to find out the charges thru email. I also call 4 times and was hanged up on three time .
VALENIE H. | First ImpressionsDue to being a busy place from time to time, you might need to go to the back building to find a flat cart to use.
Andrew B. | Overall ExperienceI just wish that the access hours were 24 hours.
Tonya M. | Overall ExperienceGood experience. Personal were very personable and accommodating. Thanks.
joseph c. | Overall ExperienceWe had a very nice and friendly manager get us information, a quick tour of the unit, and got us started with our much needed storage unit. Excellent customer service!
Andrew B. | First ImpressionsThe only part that really upset me is that one of the representatives called my husband "a f*cking idiot while trying to park the penske truck. I get it, people aren't always a great driver. But to say that while he's trying to park a 26 foot truck in such a small gated facility. I mean, it's completely disrespectful. Of course, the rep apologized when i realized i was in the office when he said it. But still... you're trying to run a business and literally call someone out who is paying you on their parking skills. It's a little outrageous. It's like me calling someone an a-hole in front of their wife for not putting the shopping cart in its proper place on the parking lot once you're done using it. You just don't do it. I'd still suggest going to uhaul, just not the one i was renting out of.
Dianna L. | Overall ExperienceThe managers were rude they talked down on people. They were in their pajamas twice when we went up there
Alejandro C. | Overall ExperienceStaff was very helpful and professional
Darlene O. | First ImpressionsExcellent service!
mary t. | First ImpressionsI greatly appreciated the staff on premises, Renna and husband and Tony who contacted me when I was past due on my account.
Regina W. | Overall ExperienceEveryone is wonderful
Stacie B. | First ImpressionsGreat people and fast service and facility very clean.
William B. | First ImpressionsGreat unit - most did not have a 10X30 available, but Argyle did. :) The automated gate and card access system was much easier than using a PIN. Thanks for helping make our move easier.
Elizabeth S. | Overall ExperienceI used a storage unit from U-Hl Moving & Storage of Argyle for about 6 or 7 months and also rented a truck for my final move. Everything about the process was easy and the staff were excellent.
Karen B. | Overall Experiencegreat location, fast service and . clean and modern facility. Appreciate the quick checkin and competitive pricing....
Elizabeth S. | First ImpressionsThe management team was awesome! She took the time to show me where my unit was located personally. Thank you for all your help!!
Sharon S. | First ImpressionsN/C
Viveca B. | Overall ExperienceVery good customer service
Jamie M. | Overall ExperienceThanks for your services, I plan on coming back in the near future.
Yolonda G. | Overall ExperienceGreat facility with great owners. Very nice people that will do their best to help you out.
Caelan D. | Overall ExperienceVery friendly and knowledgeable
steven t. | First ImpressionsConvenient, clean and people were always ready to help.
Pamela W. | Overall ExperienceEverything was perfect and won't hesitate to get another locker again. Staff is the best in town!
John W. | Overall ExperienceThe staff was very friendly and caring.
Casandra B. | Overall ExperienceThe back of the facility was always stuffed with junk where the elevator entry is located. When visited there was always 1 or two roaches . I feel I should have been given a prorated refund back.
MARJORIE C. | Overall ExperienceThe office staff was terrific. Very helpful and professional while still being friendly.
PATRICK G. | Overall ExperienceThank you!! Staff was super helpful and kind! If I ever need a unit again that's the location I will be going too!!
katherine S. | Overall ExperienceNever had any issues with billing or anything like that. They even helped me when I couldn't find my key and it was time to return unit. The lady was nice enough to stop autopay !
Camila H. | Overall ExperienceWe will be recommending this storage location when asked by others. I am in customer service and the customer service experienced by this location over the past 5 years was nothing short of 5 star!
THOMAS F. | Overall ExperienceExcellent, friendly, helpful staff. Clean, extremely well managed facility. Easy, convenient access and location.
Wally M. | Overall ExperienceThe staff was very helpful and friendly
Patrica D. | Overall ExperienceGreat service
FELICA W. | Overall ExperienceVery helpfully very friendly and very professional.
JOSE R. | Overall ExperienceThe dollies were very helpful and the staff very Professional.
Raymond W. | First ImpressionsVery clean facility, nice and polite staff, helpful, quick
Jennifer W. | First ImpressionsVery nice staff.
Constance K. | Overall ExperienceAwesome. I had my storage for almost 5 years.
MARY R. | Overall ExperienceI purchased a storage unit and when I arrived to the unit, there was a company lock on it and I was not able to move my things in it until the following day. This was a total disappointment.
tracy j. | First ImpressionsVery friendly keep up the good work.
Shirley R. | First ImpressionsBueno
Fannie J. | Overall ExperienceThank God for Melonie. The storage wasn't big enough for 2 rooms of furniture when I made the reservation. I to get another storage unit but Melonie fixed the problem. Kudos to Melonie.
Nancy L. | First ImpressionsThe representative that assisted me was helpful and efficient
Korina D. | First ImpressionsOur salesperson was WONDERFUL and KIND!!
matrice S. | First ImpressionsVery clean and maintained facility...
Kristin L. | Overall ExperienceMy car was in storage I had to take it out due to my car having had parts stolen from it while stored at your facility
Erica Q. | Overall ExperienceVery clean and the service was great
sharolene n. | Overall ExperienceTheir Customer Service is excellent. I had reason to speak to the Manager when I no longer needed my unit. My call was returned promptly and she was most helpful answering my questions.
LINDA P. | Overall ExperienceTyler, Felix and Breon were all very courteous, friendly and helpful. They all worked hard to stay within the contract time limit. They were also careful to handle all items carefully. Well done!
Robert G. | First ImpressionsGood Job
Alberta C. | Overall ExperienceGracias
daniela l. | Overall ExperienceTo was a very nice place.
LEE CAROLYN S. | Overall ExperienceGreat place, very helpful when we had a billing error.
Jerry B. | Overall ExperienceI was there for 7 years .unit was overpriced that is the reason I moved out.late fees were crazy.it was a complete rip off. The mangers that are there now are the sweetest and nicest people .
ROBERT C. | Overall ExperienceRahman was very personable and understanding....love the convenience of having a storage...
maria s. | First Impressionsenjoyed conversation and time used wisely
YOLUNDA O. | First ImpressionsThe agents were very friendly and helpful.I would recommend this location to my friends.
Dorris S. | First ImpressionsAwesome service and convenient. Thank you.
justin p. | Overall ExperienceHad a great experience in uhaul nice secure and friendly place to store your stuff worry free, I would definitely recommend family and friends thank you .
ana c. | Overall ExperienceAll Staff always helpful and friendly. Very efficient environment!
Larry K. | Overall Experiencevery professional staff
Gwendolyn B. | Overall Experiencewe use many (uHaul) locations & this is one the finest. Excellent staff.
Rian F. | Overall ExperienceVery nice facillity. Eventhough the temperatures was to high,it should be no more than 80F
Miguel S. | Overall ExperienceEverything was fine besides the fact that the hold and being charged again then having to wait days for the hold to be released
destinee c. | Overall ExperienceThe Service here provided me with safe and clean facilities The prices were reasonable. Service desk was always friendly & helpful. For entire year I was with them I never had any issues. Love my stay
Teresa J. | Overall ExperienceFriendly staff and well knowable, very helpful.
Brena S. | Overall ExperienceI have and would use this facility again.
stefanie B. | Overall ExperienceGreat service
Destini A. | Overall ExperienceGreat services
Kaleena J. | Overall ExperienceReanne was great will definitely use again.
cheryl k. | Overall ExperienceIt was grewt for one-stop shopping. We were able to rent a truck for move in and move out.
GREGORY P. | Overall ExperienceMore than once the customer service center acted like they were doing me a service. The communication with different employees was poor, with no follow up when I requested to speak with a manager.
JASON V. | Overall ExperienceGreat service thanks!
Jeff J. | Overall ExperienceWhat a great experience thank you
Thomas F. | Overall ExperienceExcellent service. Everything was explained in detail.
Sirlemny M. | Overall ExperienceExcellent except a cat accesses the property under the fence. Also, the rodent traps are obstructive to space in the unit and dump green powder in the unit if bumped - there must be a better way.
Kevin C. | Overall ExperienceI chose to spend my money with a different company. This was the worst experience I've had with U-Haul by far!
Bri Y. | ReservaciónMelanie was the best of all. She was the friendliest of all the staff and went out of her way to make my visit as good as possible.
keith k. | Overall ExperienceThe staff is better than any other storage facility I've ever dealt with. Great job!
BRADLEY V. | Overall ExperienceFast, easy, and friendly. Thanks
Kurt G. | Overall ExperienceI hate that the telephone # is an answering service not even in the same state. I needed to talk to someone at the storage facility and not an operator. I called for a week straight only to be on hold
Angela N. | Overall Experience.
ashlee z. | Overall ExperienceI used this uhaul storage center for 12 months and received excellent service. I would use again in the future
Precious D. | Overall ExperienceI used this facility for 2 years. Considering I had very heavy furniture that was on the second floor with NO ELEVATOR I was hesitant to move. My price went up almost every 6 months.
COURTNEY L. | Overall ExperienceCleanest and safest storage facility I've ever had the pleasure of utilizing! Staff and owners are AWESOME at what they do. 11/10 will recommend and would patronize again!
Emily B. | Overall Experience