Customer Reviews for U-Haul Moving & Storage of Arcadia Lakes

677 comentarios

125 Decker Park Rd   Columbia, SC 29206
(Woodfield Park)

(803) 699-9397

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 1/29/2022 - 5/31/2022: cerrado

Servicios en esta ubicación:

Contáctanos

(803) 699-9397

125 Decker Park Rd
Columbia, SC 29206
(Woodfield Park)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 1/29/2022 - 5/31/2022: cerrado
  • Inspección gratuita del remolque
  • Cambio de propano
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

KOTINA H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

MANZIE L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Nina A.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

William L.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

SHIMIKA E.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

WILLIAM C. 
Clasificación:
5.0

I have used this location many times and every U-Haul truck snd trailer has always been super clean. Fast and Friendly service!!!

WILLIAM H. 
Clasificación:
2.0

El cliente no dejó un comentario.

Dy'Monique S. 
Clasificación:
5.0

Really helped out in a time of need.. Thanks alot

SANDY P. 
Clasificación:
5.0

The ramp on the truck was hard to pull out and push in.

Mark S. 
Clasificación:
2.0

Storage unit is dirty after new construction. Fenced in area is not adequate security area. Muddy conditions without concrete driveway. Gate open only during office hours. Price should be much less because of the conditions and limited access.

Jeffery P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jacinda O. 
Clasificación:
5.0

El cliente no dejó un comentario.

kimberly w.  |  First Impressions 
Clasificación:
1.0

The service was not provided. Communication was not provided. I had already paid for the service but they had not made the arrangements for it to be done. Didn't have parts and didn't have staff. I had to cancel two clients and a trip to get this done and it didn't happen

Wenndy D. 
Clasificación:
5.0

The clerk was very helpful and having online check out was great.

NICOLE H. 
Clasificación:
5.0

Customer service was wonderful

SUNANT A. 
Clasificación:
5.0

El cliente no dejó un comentario.

tonia S. 
Clasificación:
3.0

El cliente no dejó un comentario.

john L W. 
Clasificación:
4.0

Friendly and quick service.

MASON M. 
Clasificación:
1.0

The guy told me I could not drop the trailer off here and sent me to another location. It was close by, but I didn't think that was right.

FREDERICK F. 
Clasificación:
5.0

El cliente no dejó un comentario.

SCOTT N. 
Clasificación:
5.0

Always great service! Thank you!

Suzanne W. 
Clasificación:
2.0

The truck pulled to the left really bad. Anything over 50 mph the truck rattled so loadly you couldn't hear the radio.

Robert A. 
Clasificación:
5.0

El cliente no dejó un comentario.

RONALD T. 
Clasificación:
5.0

El cliente no dejó un comentario.

LARRY C. 
Clasificación:
1.0

El cliente no dejó un comentario.

Anni J. 
Clasificación:
1.0

El cliente no dejó un comentario.

Tori W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

ANTHONY M. 
Clasificación:
5.0

El cliente no dejó un comentario.

DEBORAH D. 
Clasificación:
5.0

El cliente no dejó un comentario.

cecil h.  |  First Impressions 
Clasificación:
1.0

I was lied to about the fuel gage, mileage for the tow truck as well as the locations of my equipment causing me to drive around for 40 miles collecting it all before I can actually start moving my belongings. I will never use u-haul as. Service ever again or recommend it to anyone. I was charged extra money for the mistakes of the workers. This is not how a business should be ran. I should not be driving to 5 different U-Haul locations collecting the equipment I need. That's the work of the organization not the customer. I don't work for you.

Nicholas R. 
Clasificación:
1.0

Zero availability for certain size trucks and storage units.

JOHN P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Karishena J. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID N. 
Clasificación:
3.0

El cliente no dejó un comentario.

William D. 
Clasificación:
5.0

El cliente no dejó un comentario.

RICHARD V. 
Clasificación:
5.0

El cliente no dejó un comentario.

richard V. 
Clasificación:
5.0

The team was friendly and professional; the process quick and simple. ¡Gracias!

KATHERINE F. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHNW H. 
Clasificación:
5.0

Great attitude with professionalism.

JARVON W. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL F. 
Clasificación:
3.0

Get more trucks

JARESA R. 
Clasificación:
5.0

El cliente no dejó un comentario.

ELAINE M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Leo F. 
Clasificación:
5.0

El cliente no dejó un comentario.

RAVEN S. 
Clasificación:
5.0

El cliente no dejó un comentario.

dustin G. 
Clasificación:
5.0

El cliente no dejó un comentario.

SHERRY F. 
Clasificación:
5.0

My experience was the same as all of my dealings with U Haul...excellent. Polite representatives, clean equipment and fair prices. I will be back.

Robert B. 
Clasificación:
3.0

The truck was dirty on the exterior, the interior was clean other than the windows, I had to personally clean the windows due to the fact my vision was impaired from what was on the inside of the windshield. Second I was given a trailer with a nail in the tire and discovered this after I loaded my car onto the trailer at home and noticed the flat tire myself. This is unnacceptable PERIOD, I'm glad I found the flat tire on the trailer, while parked in my drive way instead of on I-77 as the tire would've exploded. This could've caused damage to my personal property or even worse could've caused me to wreck and god forbid could have cause serious bodily injury or even death. The trailer Equipment should've been good to go before I even left with it. Another note on the trailer I was rented, none of the parking/marker lights were operational on the sides or the rear, the only thing that worked on the trailer were the brake lights.I'm glad i was daytime driving and not night time driving, by the books no working marker/parking lights on a trailer or vehicle is illegal. The wires for the trailer were damaged prior to service on my haul they need to be replaced before that trailer goes back into service.

JACOB J. 
Clasificación:
5.0

Your employee did a great job, thank you for your service.

THETA B. 
Clasificación:
5.0

El cliente no dejó un comentario.

RYAN B. 
Clasificación:
5.0

El cliente no dejó un comentario.

DONNA N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Luis R. 
Clasificación:
3.0

The truck itself was clean, but the gasoline marker mask marked incorrectly on the paper and we realized it while driving off. Also we had to add additional milage due to tuning after a dolly. This is no the first time it happened with uhaul (different location last time) all this was an inconvenience during an already difficult move.

GABRIELE W. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHELSEA R. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID B. 
Clasificación:
5.0

Nada

MACKLIN W. 
Clasificación:
4.0

Customer service was professional and friendly

varnsena B. 
Clasificación:
2.0

Better communication and scheduling and availability and service

TAMARA W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kimberly S. 
Clasificación:
5.0

Truck was not at location I made reservation

randy M. 
Clasificación:
3.0

The customer service was poor

Talitha J. 
Clasificación:
3.0

El cliente no dejó un comentario.

Geraldine M. 
Clasificación:
5.0

El cliente no dejó un comentario.

STEPHEN S. 
Clasificación:
5.0

El cliente no dejó un comentario.

TANIKA J. 
Clasificación:
5.0

El cliente no dejó un comentario.

PATRICIA M. 
Clasificación:
4.0

El cliente no dejó un comentario.

SEAN B. 
Clasificación:
5.0

El cliente no dejó un comentario.

JEAN O. 
Clasificación:
5.0

El cliente no dejó un comentario.

WILLIAM H. 
Clasificación:
5.0

Portia Lance was professional, friendly and helpful pushing that big trailer. Give her a raise!

JANE D. 
Clasificación:
3.0

Tire pressure light was on in vehicle, was confirmed with location as a broken sensor that would not reset (unclear why it was not taken for repairs?). There was debris (wood scraps with rusty nails) left in the truck bed, had to throw that out before loading my furniture in it. There was a face mask, lighter, and keychain left under the passenger seat (not great dealing with a stranger's face mask during a pandemic, clearly not really disinfected or cleaned before being rented again). However, truck was drivable and full of fuel. Overall, average experience.

Erica P. 
Clasificación:
5.0

Portia is one of the sweetest people I have met in a long time. She was very knowledgeable and showed so much concern regarding my safety. She is very professional and is a great addition to your company!!!!! It was a very smooth visit

KATHY R. 
Clasificación:
5.0

El cliente no dejó un comentario.

SARA P. 
Clasificación:
3.0

Great service at this location

CURTISLEON B. 
Clasificación:
4.0

El cliente no dejó un comentario.

MATTHEW P. 
Clasificación:
5.0

This location was great, but your website/ordering was terrible. I reserved a trailer and the location I chose (NBC Auto Sales, Decker Blvd) did not get the message, but the other location at 125 Decker Park Road did. My Confirmation also listed NBC Used Cars, but the other location actually got the order.

Scott N. 
Clasificación:
5.0

El cliente no dejó un comentario.

MEOCHIA J. 
Clasificación:
5.0

Superb customer service and well kept equipment! Porsha did an awesome job; getting me on the road within a few minutes.

Joshua R. 
Clasificación:
4.0

El cliente no dejó un comentario.

JOHN J. 
Clasificación:
2.0

Nice rep at counter. Windows to van was dirty. Good location however it's next door to a music studio. Too many men hanging outside smoking, a scary situation for a female returning after hours. Upon return I forgot my phone and couldn't complete the after hours return so I was charged and wasn't aware that I would be. I attempted to call uhaul to explain, 20 minute hold. Also went back home to get my phone but already turned the keys in so couldn't compete. Someone needs to notify customer not to drop off after hours alone and not to leave phone because you will be charged regardless of the hassle it was for them sending me to location to location since where I reserved did not have the truck I reserved.

CHENEDA H. 
Clasificación:
3.0

Please clean and disinfect the inside of the truck especially during the pandemic. Please have the 1/4 tank of gas that is stated in the contract. The gas tank light was lit up when I picked up my truck.

MARY S. 
Clasificación:
4.0

Nothing. Porsha and Ms. Angela were awesome and did their best with the high demand that was happening at the time. Claudio was very nice as well in the evening and also did his best to accommodate everyone.

kimberly K. 
Clasificación:
1.0

I had to take a picture in front of the van I rented before being allowed to use the property.

harvey B. 
Clasificación:
5.0

A HUGE THANK YOU TO Ms. Angela B. for her wonderful assistance!

teresa T. 
Clasificación:
5.0

Ninguno

Arthur C. 
Clasificación:
5.0

Totally satisfied.

Joseph Y. 
Clasificación:
2.0

Rented a van the vehicle had bad fuel fumes, could not drive with the windows up, gave me a bad headache after driving it for a while

Paul J. 
Clasificación:
1.0

El cliente no dejó un comentario.

tiawanna J. 
Clasificación:
1.0

Male sure the customer receive the right request truck. Make sure you guys make the proper changes to fix your mistakes. Not over charge the customer for extra sales.

TIAWANNA J. 
Clasificación:
3.0

I have no complaints about this location. The drop off was was easy.

Rose F. 
Clasificación:
5.0

El cliente no dejó un comentario.

brittany M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lawrence A. 
Clasificación:
4.0

El cliente no dejó un comentario.

WILLIAM B. 
Clasificación:
5.0

Great service

Rebecca V. 
Clasificación:
1.0

Front desk person was not wearing mask. Was rather nonchalant about service and jusy basically had no sense of urgency. The second employee was outside in a car with a friend while I waited. The I haul truck smelled like cigarette smoke and had oil change lights on which made me nervous.

Sarah B. 
Clasificación:
4.0

El cliente no dejó un comentario.

JOSEPH K. 
Clasificación:
3.0

After hours drop off

Robert M. 
Clasificación:
5.0

El cliente no dejó un comentario.

TAMEKA W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Amber G. 
Clasificación:
4.0

Office personnel was very courteous and helpful.

ARETHA F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tabitha L. 
Clasificación:
5.0

No complaints

tonya G. 
Clasificación:
5.0

Awesome experience! Will definitely use again.

Joulious W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kenneth B. 
Clasificación:
5.0

El cliente no dejó un comentario.

TAMARA M. 
Clasificación:
5.0

El cliente no dejó un comentario.

donna N. 
Clasificación:
3.0

Due to the lack of space we had a very difficult time getting maneuvering our U-Haul rental truck through the row our storage is on.

curtis g.  |  First Impressions 
Clasificación:
5.0

Always great service and nice people!

suzanne W. 
Clasificación:
5.0

El cliente no dejó un comentario.

SHANDON E. 
Clasificación:
5.0

Your online check in process is horrible. I uploaded dl photos 5 times and you have charged me twice for this rental and I cant get the chgs right because your phone lines are clogged

Debra E. 
Clasificación:
5.0

Porsha went above and beyond to assist me. She is a great asset to your company.

Stephanie M. 
No se han enviado comentarios para esta ubicación.

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