Comentarios de los clientes para U-Haul Moving & Storage of Arcadia Lakes

Nice rep at counter. Windows to van was dirty. Good location however it's next door to a music studio. Too many men hanging outside smoking, a scary situation for a female returning after hours. Upon return I forgot my phone and couldn't complete the after hours return so I was charged and wasn't aware that I would be. I attempted to call uhaul to explain, 20 minute hold. Also went back home to get my phone but already turned the keys in so couldn't compete. Someone needs to notify customer not to drop off after hours alone and not to leave phone because you will be charged regardless of the hassle it was for them sending me to location to location since where I reserved did not have the truck I reserved.

Please clean and disinfect the inside of the truck especially during the pandemic. Please have the 1/4 tank of gas that is stated in the contract. The gas tank light was lit up when I picked up my truck.

Nothing. Porsha and Ms. Angela were awesome and did their best with the high demand that was happening at the time. Claudio was very nice as well in the evening and also did his best to accommodate everyone.

I had to take a picture in front of the van I rented before being allowed to use the property.

A HUGE THANK YOU TO Ms. Angela B. for her wonderful assistance!

None

Totally satisfied.

Rented a van the vehicle had bad fuel fumes, could not drive with the windows up, gave me a bad headache after driving it for a while

Male sure the customer receive the right request truck. Make sure you guys make the proper changes to fix your mistakes. Not over charge the customer for extra sales.

I have no complaints about this location. The drop off was was easy.

Great service

Front desk person was not wearing mask. Was rather nonchalant about service and jusy basically had no sense of urgency. The second employee was outside in a car with a friend while I waited. The I haul truck smelled like cigarette smoke and had oil change lights on which made me nervous.

After hours drop off

Office personnel was very courteous and helpful.

No complaints

Awesome experience! Will definitely use again.

Due to the lack of space we had a very difficult time getting maneuvering our U-Haul rental truck through the row our storage is on.

Always great service and nice people!

Your online check in process is horrible. I uploaded dl photos 5 times and you have charged me twice for this rental and I cant get the chgs right because your phone lines are clogged

Porsha went above and beyond to assist me. She is a great asset to your company.

Employee was great, very helpful and professional. Truck however has a roof leak so when it rained water dripped in

I rented the equipment online at a different location, 6000 Garners Ferry road. Upon arrival, APP was not working and nobody was at that location. U-Haul customer service redirected my reservation to a different location, more than 10 miles away round trip. I paid 0.99 center per mile. But the operator gave me $5 discount on the rate. Very poor experience and killed a lot of time.

The service representative was very helpful, with the reload of the trucks , the first start of our trip from the Private dealer were a disaster they rented us your truck that was not very good, they gave us a truck that had not been serviced and cleaned. The new truck from this location was very good and took us home safely. Thank you Uhaul for support and following up with the completion of our trip.

Emily did a wonderful job!!! Everyone was very professional.

Got a email and text saying where and when to pickup the rental pickup. Got a reservation number and confirmation a couple days before I had to rent my truck to make an important trip. The store they told me to go had no rental truck in stock even though they had my reservation on file. Said they had no idea why they booked me for a reservation when we didn't have any pickup for a couple days. They had me pickup another truck from another store and ended up costing me 20$ extra. I get that online booking isn't the best option even if it's the company's website and not some 3rd party website. Really threw my day off though and put in the pit for money. Was expecting more from a reputable company like Uhaul.

Efficient group

Great place holding things. Only issue was the installation had either wore out or just the adverse of weather messed up a few things but was wipeable.

I returned the vehicle after hours. Without informing me, the return location changed to a different store from when I reserved the drop off location to match a storage unit I rented. This was a disappointment, and caused confusion, as I had received a call from uhaul attempting to change the location but then was assured during the call by the representative who called that the location would not change because of my storage unit rental at the original location.

When made my reservation online I sent to 9005 Two Notch Rd. to pick up eight foot pickup truck to learn that this location do not have pickup truck available for a 2pm pick up. Then I was rerouted to a location on Decker Blvd. which is longer than I wanted to pick up a truck with 0.79 cents a mile I was in a bind so I rented the truck at 4pm to pick up gravel only find out that the place closed on me forced to returned the truck without doing what I needed to get done.

Roads

Mandatory return to this location is a con. Professional service is a pro. .99 per mile is expensive

The service was friendly, and the representative was easy to work with. However, the check-in process was very slow. It also took a while to check out. I've been able to do this a fair bit more quickly at other locations. This is why I rate this location as ``above average" rather than ``excellent".

Nothing, Porsha and Donovan was very friendly and helpful. Very nice people and professional.

Outstanding customer service, clean truck, very professional Service Rep. Appreciate the professionalism!

My lock was changed with no correspondences to let me know. On my move out date I couldn't get into my storage with my current key. I walked to the office to inform the person on duty that my key was not fitting my lock and it looked as if a key had been broking off into my lock. I asked was there anything he could do or if he could cut the lock off my storage. I was told that Uhaul do not cut locks and I would have to call a locksmith. I asked if I had the supplies could I cut the lock myself because I needed to get my stuff out. I was told by the employee that it was my lock and yes I could cut it. I therefore went to Home Depot to buy bolt cutters for $26+ to cut the lock. It took 1+ hour to purchase bolt cutters and cut the lock from my storage ( a lot of wasted time that my people had to wait to help me move my things). Once we get the lock off and started to grab things my current lock is lying on my furniture. I therefore tried it with my current key and it opened right up. Now I'm upset because I was not notified that it had been changed, I contacted the office and the person wasnt helpful he didn't even walk to the storage to assist or inform me that it had been changed. I had to spend extra money and extra time getting into the storage. I took video of the storage and the locks. I also had a little water damage on my stuff. I rented for 2 years and it wasn't bad considering it was an outside storage however Im upset and need to be reimburse for spending the money and time due to poor customer service. If only I had noticed that the lock was changed I would not have spent extra money on bolt cutters and my movers having to wait over and hour for me to cut the lock. Please keep your office staff up to date on changes, had your staff known that the locks had been changed all of this could have been avoided. I have the cutted lock as well as my current lock as proof if anyone would contact me at 803-743-8360. Again no major complaints until Move-out day this was so frustrating.

Everybody was very customer service orientated, very very pleasant

Very prompt, respectful and very friendly! Keep up the good work

Angela Ballance is an excellent site Manager, and I would recommend this facility to others. Mrs. Ballance is very professional and friendly as is all of the staff.

Angela has been a great asset to this company and it's customers. She does everything within her power to resolve an issue.

very delightful and professional

Was over charged I was quoted one price and charged another when I called to ask questions about the matter I did not get a answer.

My experience at this location was beyond amazing. Our CSR were awesome. Always friendly and curtious. I will always use this location as log as those two workers remain. Thanks sooo much

Customer Service was excellent! Gentleman who assisted us was both patient and very knowledgeable.

Nothing really, everything was on point

Absolutely nothing The young lady and young man was very helpful. They were considerate to everyones time ..not just mine. We didn't have to wait or anything. The best customer service experience for me out of anything in the world that I had to experience

Nothing. The manager of the facility was very efficient, nice and professional

I believe your location has it down to an art.

Too hilly

Love the Dodge Ram...very reasonably priced service! Will use again. Thank you!

Great place

Horrible experience .i advise never go to uhual on Legrand Rd.Angela is a con.

Everything is always great

The young man that helped me was awesome.

Great group of ladies, excellent customer services.

The truck was running bad. The transmission was not shifting right in drive. I wasted more time trying to get the truck to go than moving. I also feel that I was cheated with my mileage.

Awsome employees & equipment.

Outstanding customer service!

The staff went over and beyond at making sure my needs were met. For instance, when I move from New Jersey my storage was waiting for me with the help of my daughter and staff.

Be more clear on the rates before purchase

My only comment is that I found it awkward to use my phone to complete the rental documents. The connection was poor and I had to go outside. Provide an iPad or other device for customers to review and agree to these documents inside.

Be open when you're suppose to be

The back of the uhaul smelled of dogs and it smelled terrible.

Everyone was super nice and so helpful! With everything I dealt with with another U-Haul place in Charlotte, they made my check in and experience so much better!

The General Manager, Porsha, was very very friendly and helpful. In and out very quickly!

Very good!

Great place to do business thank you

Always believe in your customer and make sure u do not hire a thief

Very convenient, clean, and, professional staff. Thanks !

The only drawback I found was that we were using a 20-ft truck and it was VERY TIGHT negotiating the turns. Also our particular locker's fastener bit was broken.

The storage was good

Na

Thanks.

Please find another location these people will give you the run around about payments you already made

I am very upset with the fact that the monthly rent was increased so frequently. My initial payment was ~$69 but soon went up to ~$95. Completely ridiculous. I cannot recommend in good conscience.