The process was great and fast
Joe F. | Online Move InCustomer Reviews for U-Haul Moving & Storage of Arcadia Lakes
Testimonials From Recent Customers
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The facility was to close in and had mold in it I was uncomfortable with putting my things in it, the staff was great it was the unit itself
Violet T. | Overall ExperienceRep was very helpful and courteous
paul s. | First ImpressionsI when to Africa for an emergency and I was there for 2 months and I call while I was there for a payment arrangement and they say I can only do it at the store in person so after I come back I ask for a payment arrangement and they did not accept it and ready to put all my business material to the garbage all my African food market so sad and make me lose my business as a single mother of a 2 years old depends on no one just for $400 but god is great I still hope that one day they will call me and accept the payment arrangement because I have $300 just need $100 but I only have today before they but it on auction or garbage 🙏😭😭😭😭😭
safietou s. | Overall ExperienceThat was the strangest platform ever. The bumpy ride made me uncomfortable. Never seen such landscaping.
Sarah B. | Overall ExperienceThe Manager is Awesome she is the reason I rented the second time. Awesome job Angie
TWYLANE R. | Overall ExperienceThis particular office has weird hours which made getting a truck and having my storage unit inspected before final clearing difficult. Over all storage units with uhaul are affordable and well maintained, renting trucks etc I would not recommend.
alexis deanna w. | Overall ExperienceLove the friendliness and customer service was superb. Will definitely return if necessary Thanks to the facility manager and staff for everything
Tasharie A. | Overall ExperienceI have used this location many times and every U-Haul truck snd trailer has always been super clean. Fast and Friendly service!!!
WILLIAM H.Really helped out in a time of need.. Thanks alot
SANDY P.The ramp on the truck was hard to pull out and push in.
Mark S.Additional lock and local communication can be better
Kiosha P. | Online Move InStorage unit is dirty after new construction. Fenced in area is not adequate security area. Muddy conditions without concrete driveway. Gate open only during office hours. Price should be much less because of the conditions and limited access.
Jeffery P. | First ImpressionsThe representative at this location was very professional and courteous. However the only concern that I have is that I have access to get into the gate but upon leaving out is the problem. The gate doesn't open and I was stuck and had to call someone to get me out by handing over my access card because the office was closed @ 5pm.
crystal j. | Overall ExperienceThe service was not provided. Communication was not provided. I had already paid for the service but they had not made the arrangements for it to be done. Didn't have parts and didn't have staff. I had to cancel two clients and a trip to get this done and it didn't happen
Wenndy D.The clerk was very helpful and having online check out was great.
NICOLE H.Customer service was wonderful
SUNANT A.Friendly and quick service.
MASON M.Ni comment
PATRICIA H. | First ImpressionsThe guy told me I could not drop the trailer off here and sent me to another location. It was close by, but I didn't think that was right.
FREDERICK F.Always great service! Thank you!
Suzanne W.The truck pulled to the left really bad. Anything over 50 mph the truck rattled so loadly you couldn't hear the radio.
Robert A.I was lied to about the fuel gage, mileage for the tow truck as well as the locations of my equipment causing me to drive around for 40 miles collecting it all before I can actually start moving my belongings. I will never use u-haul as. Service ever again or recommend it to anyone. I was charged extra money for the mistakes of the workers. This is not how a business should be ran. I should not be driving to 5 different U-Haul locations collecting the equipment I need. That's the work of the organization not the customer. I don't work for you.
Nicholas R.Very friendly and very patient when working with you!!!! No complaints at all!!! HIGHLY RECOMMENDED!!!
jocelyn b. | First ImpressionsZero availability for certain size trucks and storage units.
JOHN P. | First ImpressionsMy only problem is that I’ve took a picture of the gas tank put gas in the tank according to my picture but yeah I was charged $55.
FRANCES D. | First ImpressionsThe team was friendly and professional; the process quick and simple. ¡Gracias!
KATHERINE F.Great attitude with professionalism.
JARVON W.Thank you to The manger of this facility for helping us find a last minute unit and being accommodating to letting out trailer stay over night. We had a hard change to our last minute military move and she was extremely helpful!
Jacqueline T. | First ImpressionsGet more trucks
JARESA R.My experience was the same as all of my dealings with U Haul...excellent. Polite representatives, clean equipment and fair prices. I will be back.
Robert B.The truck was dirty on the exterior, the interior was clean other than the windows, I had to personally clean the windows due to the fact my vision was impaired from what was on the inside of the windshield. Second I was given a trailer with a nail in the tire and discovered this after I loaded my car onto the trailer at home and noticed the flat tire myself. This is unnacceptable PERIOD, I'm glad I found the flat tire on the trailer, while parked in my drive way instead of on I-77 as the tire would've exploded. This could've caused damage to my personal property or even worse could've caused me to wreck and god forbid could have cause serious bodily injury or even death. The trailer Equipment should've been good to go before I even left with it. Another note on the trailer I was rented, none of the parking/marker lights were operational on the sides or the rear, the only thing that worked on the trailer were the brake lights.I'm glad i was daytime driving and not night time driving, by the books no working marker/parking lights on a trailer or vehicle is illegal. The wires for the trailer were damaged prior to service on my haul they need to be replaced before that trailer goes back into service.
JACOB J.Your employee did a great job, thank you for your service.
THETA B.The truck itself was clean, but the gasoline marker mask marked incorrectly on the paper and we realized it while driving off. Also we had to add additional milage due to tuning after a dolly. This is no the first time it happened with uhaul (different location last time) all this was an inconvenience during an already difficult move.
GABRIELE W.Nada
MACKLIN W.Customer service was professional and friendly
varnsena B.Better communication and scheduling and availability and service
TAMARA W.Truck was not at location I made reservation
randy M.Everything was good, never had any issues, just needed a place to store things temporarily.
Austin M. | Overall ExperienceThe customer service was poor
Talitha J.I have furniture that was damaged by rat manure and also bed bugs was in my furniture when I attempt to get it out of U-Haul and I tried to file the claim I took pictures and the employee could not never assistance me and the next thing I know u hual tell me that I was owe them money for storage when I haven't used the storage in 6 months or more
WAYNE R. | Overall ExperienceExcellent customer service!
Roger L. | Overall ExperienceAngela Ballance is an outstanding manager who gives customers kindness and courteous service. She sees people and not numbers, which is comforting in perilous time. I always received a call if something was out of the ordinary.
sharon c. | Overall ExperiencePortia Lance was professional, friendly and helpful pushing that big trailer. Give her a raise!
JANE D.Tire pressure light was on in vehicle, was confirmed with location as a broken sensor that would not reset (unclear why it was not taken for repairs?). There was debris (wood scraps with rusty nails) left in the truck bed, had to throw that out before loading my furniture in it. There was a face mask, lighter, and keychain left under the passenger seat (not great dealing with a stranger's face mask during a pandemic, clearly not really disinfected or cleaned before being rented again). However, truck was drivable and full of fuel. Overall, average experience.
Erica P.Portia is one of the sweetest people I have met in a long time. She was very knowledgeable and showed so much concern regarding my safety. She is very professional and is a great addition to your company!!!!! It was a very smooth visit
KATHY R.Great location Great associates.
HARRISON G. | Overall ExperienceMy u-haul truck broke down wasn't given any compensation back for lost hours
Christina W. | First ImpressionsGreat service at this location
CURTISLEON B.This location was great, but your website/ordering was terrible. I reserved a trailer and the location I chose (NBC Auto Sales, Decker Blvd) did not get the message, but the other location at 125 Decker Park Road did. My Confirmation also listed NBC Used Cars, but the other location actually got the order.
Scott N.Superb customer service and well kept equipment! Porsha did an awesome job; getting me on the road within a few minutes.
Joshua R.Nice rep at counter. Windows to van was dirty. Good location however it's next door to a music studio. Too many men hanging outside smoking, a scary situation for a female returning after hours. Upon return I forgot my phone and couldn't complete the after hours return so I was charged and wasn't aware that I would be. I attempted to call uhaul to explain, 20 minute hold. Also went back home to get my phone but already turned the keys in so couldn't compete. Someone needs to notify customer not to drop off after hours alone and not to leave phone because you will be charged regardless of the hassle it was for them sending me to location to location since where I reserved did not have the truck I reserved.
CHENEDA H.Please clean and disinfect the inside of the truck especially during the pandemic. Please have the 1/4 tank of gas that is stated in the contract. The gas tank light was lit up when I picked up my truck.
MARY S.Nothing. Porsha and Ms. Angela were awesome and did their best with the high demand that was happening at the time. Claudio was very nice as well in the evening and also did his best to accommodate everyone.
kimberly K.I had to take a picture in front of the van I rented before being allowed to use the property.
harvey B.A HUGE THANK YOU TO Ms. Angela B. for her wonderful assistance!
teresa T.Ninguno
Arthur C.Totally satisfied.
Joseph Y.Rented a van the vehicle had bad fuel fumes, could not drive with the windows up, gave me a bad headache after driving it for a while
Paul J.Male sure the customer receive the right request truck. Make sure you guys make the proper changes to fix your mistakes. Not over charge the customer for extra sales.
TIAWANNA J.I have no complaints about this location. The drop off was was easy.
Rose F.Great service
Rebecca V.Front desk person was not wearing mask. Was rather nonchalant about service and jusy basically had no sense of urgency. The second employee was outside in a car with a friend while I waited. The I haul truck smelled like cigarette smoke and had oil change lights on which made me nervous.
Sarah B.After hours drop off
Robert M.Office personnel was very courteous and helpful.
ARETHA F.No complaints
tonya G.Awesome experience! Will definitely use again.
Joulious W.Due to the lack of space we had a very difficult time getting maneuvering our U-Haul rental truck through the row our storage is on.
curtis g. | First ImpressionsAlways great service and nice people!
suzanne W.Your online check in process is horrible. I uploaded dl photos 5 times and you have charged me twice for this rental and I cant get the chgs right because your phone lines are clogged
Debra E.Porsha went above and beyond to assist me. She is a great asset to your company.
Stephanie M.Great place holding things. Only issue was the installation had either wore out or just the adverse of weather messed up a few things but was wipeable.
reynaldo b. | Overall ExperienceRoads
Jeffrey J. | Overall ExperienceMy lock was changed with no correspondences to let me know. On my move out date I couldn't get into my storage with my current key. I walked to the office to inform the person on duty that my key was not fitting my lock and it looked as if a key had been broking off into my lock. I asked was there anything he could do or if he could cut the lock off my storage. I was told that Uhaul do not cut locks and I would have to call a locksmith. I asked if I had the supplies could I cut the lock myself because I needed to get my stuff out. I was told by the employee that it was my lock and yes I could cut it. I therefore went to Home Depot to buy bolt cutters for $26+ to cut the lock. It took 1+ hour to purchase bolt cutters and cut the lock from my storage ( a lot of wasted time that my people had to wait to help me move my things). Once we get the lock off and started to grab things my current lock is lying on my furniture. I therefore tried it with my current key and it opened right up. Now I'm upset because I was not notified that it had been changed, I contacted the office and the person wasnt helpful he didn't even walk to the storage to assist or inform me that it had been changed. I had to spend extra money and extra time getting into the storage. I took video of the storage and the locks. I also had a little water damage on my stuff. I rented for 2 years and it wasn't bad considering it was an outside storage however Im upset and need to be reimburse for spending the money and time due to poor customer service. If only I had noticed that the lock was changed I would not have spent extra money on bolt cutters and my movers having to wait over and hour for me to cut the lock. Please keep your office staff up to date on changes, had your staff known that the locks had been changed all of this could have been avoided. I have the cutted lock as well as my current lock as proof if anyone would contact me at 803-743-8360. Again no major complaints until Move-out day this was so frustrating.
Jennifer J. | Overall ExperienceAngela Ballance is an excellent site Manager, and I would recommend this facility to others. Mrs. Ballance is very professional and friendly as is all of the staff.
PAMELA B. | Overall ExperienceAngela has been a great asset to this company and it's customers. She does everything within her power to resolve an issue.
CHARMAINE T. | Overall ExperienceMy experience at this location was beyond amazing. Our CSR were awesome. Always friendly and curtious. I will always use this location as log as those two workers remain. Thanks sooo much
Kristen W. | Overall ExperienceToo hilly
Amanda D. | Overall ExperienceGreat place
Drew H. | Overall ExperienceHorrible experience .i advise never go to uhual on Legrand Rd.Angela is a con.
Divarius L. | Overall ExperienceThe staff went over and beyond at making sure my needs were met. For instance, when I move from New Jersey my storage was waiting for me with the help of my daughter and staff.
Antoinette J. | Overall ExperienceEveryone was super nice and so helpful! With everything I dealt with with another U-Haul place in Charlotte, they made my check in and experience so much better!
Destiny G. | First ImpressionsThe General Manager, Porsha, was very very friendly and helpful. In and out very quickly!
david a. | Overall ExperienceVery good!
MICHAEL S O. | Overall ExperienceGreat place to do business thank you
David Y. | Overall ExperienceAlways believe in your customer and make sure u do not hire a thief
brian h. | Overall ExperienceVery convenient, clean, and, professional staff. Thanks !
Cynthia H. | Overall ExperienceThe only drawback I found was that we were using a 20-ft truck and it was VERY TIGHT negotiating the turns. Also our particular locker's fastener bit was broken.
Rhonda M. | Overall ExperienceThe storage was good
Elbert A. | Overall ExperienceNa
Tawana M. | Overall ExperienceThanks.
denise h. | Overall ExperiencePlease find another location these people will give you the run around about payments you already made
Jeffrey S. | Overall ExperienceI am very upset with the fact that the monthly rent was increased so frequently. My initial payment was ~$69 but soon went up to ~$95. Completely ridiculous. I cannot recommend in good conscience.
CHARLES B. | Overall Experience