Comentarios de los clientes para U-Haul Moving & Storage of Apopka

Neph and his team were incredibly helpful, prompt in service, and a pleasure to speak with. I highly recommend this location. Return of my truck and rental of on-site storage was very easy. Great customer service!

When I rented the outdoor space here I was told they had security cameras. Someone stole my trolling motor, fishing rods and tackle. About $1000 lost. When I reported the theft it took three weeks for the manager to tell me their office couldn’t see my boat on their cameras but they had a few more to check. A week or so later I was told nothing was seen on those cameras either. Three times I ask for a different parking spot with no results.

Not things

Great experience! Employees were friendly, quick, efficient!!!! I highly recommend this location!!!!

The team at the Apopka location was super helpful!! When I called to check on arrival time They were prompt and provided a needed update. When I arrived, Neph was efficient and signed me in quickly. The truck was pulled around and Neph even Park the truck near my car to make it most convenient. Can't say enough great things about this team!

Everyone was very helpful.

All the workers were very nice attentive and helpful. I have one complaint though. We returned a little after hrs. My son was checking the back and everything when he dropped his house key and didn't notice. I locked the doors and was jus dropping the keys in the store when he alerted me. Too late! We called the 800 # and the lady said she'd call the location mgr and see if he could drop by for us to retrieve them. He never called or responded in any way. We called back about 45 mins. later, she said she contacted him, but still no response. He got in next day & retrieved his spares. I will NEVER use that location again!

The engine was not at its best.

front drivers side trailer wheel/hub was bent and had a severe wobble, road test equipment regularly before giving them out to customers

Everything was great,,,no issues

Carlos was a pleasure to work with, very professional.

Smooth and easy!

Outstanding customer service, equipment and fair price. Thanks !!

Everything was excellent I needed the uhaul on a short notice and timing was perfect!!! Highly recommended

The customer associate did not link my rental to my name or my email. When I returned the vehicle after hours, it was a fiasco because the website did not help and I had to call customer service which took 20 minutes. The agent was able to help but the entire situation was unnecessarily stressful. I wanted a seamless experience.

Double the miles charges...) My girlfriend and I rented a 15 footer truck to move couple  dressers and two beds that were too big to fit in our Honda CR-V....anyhow the total mileage to the apartment from the truck pick up location were 22 miles. Some how the final mileage for the truck claims we used the Truck twice because it says we use 88 miles. I know we didn't use the truck. In principles I can't accept and convince myself this really happened. I believe somehow this location manipulates the mileages digitally through a device that looks like a cell phone. Unfortunately I didn't verify the mileage when pick up the truck, because I didn't think mileage could be change manually with this device I truly believe that. Howe I did make sure he gas was correct because it is subjected to opinion if the. Needle is not where they haul claim to be. In honesty I know we didn't use that truck in two trips. Therefore I am stating this reviews as it truly happened to us. Now to be fair I will re do the exact same. Trip with my car. To proof if truly somehow we use 88 miles. So please stay away from this location. And if. There others. ere that have experienced something like this with this location please say something write something so it validates this point. Perhaps helping other to avoid this type of. Situation with this particular place.By the the manager and owner as he claims has a very attitude and bad customer service in dealing with the. Issue. He acts like because he is the owner there is nothing a consumer can do... well here is my review...if when I proof the mileage distance with my car turns out the mileage is correct I take back the review and clarify he true.

The truck I got had a hole in the roof and they did not even know about it.

My only issue is having a dolly in the truck mounted on the end is a waste of space. If I would have removed it I would have been charged for using it. How about if you are going to leave it in the truck to use don't mount it and don't charge extra?. Or let the customer know so it can be removed before rented. This was a big pain when I rented this truck! It was space I could have used.

The truck was clean and did the job,but it was old , noises were heard when turning from steering system, and took a long time to catch up to speed.

Much better experience!!!

This is my favorite location. I'm a frequent customer. Manager and team are awesome. Carlos at night reflect the manager. Great team.

Nothing

Associtate was very helpful, friendly, and efficient.

When picking up the rental the employee just drove up and left the vehicle keys in and running and just walked away. The van had a really bad odor when mentioned to the clerk upon return ( as I did not get a chance to mention when picking up) the owner shrugged his shoulders and that was it ....

Really nothing. The staff is great. I have been in there as we keep a storage there. They are helpful, safe distancing, and were really helpful helping me select the correct rental.

Neph and the staff there are amazing!!

Never got my final receipt

Neph and the team is always friendly and knowledgeable, I will not go to another UHAUL.

I've rented and dropped off at this location about a half dozen times over the past 4 years. Always been pleased with the service. The owner really cares about customer service.

I really enjoyed Neff's customer service. I was a little late and he called and checked on me. I was dealing with a leaking storage unit that had a rodent issue. He was very understanding and accommodating. He is a good guy. Also there was another guy on his team, with glasses that was so nice and had a good sense of humor. It is fun dealing with people who like to make the customers smile. I should have asked for his name. I also forgot my mask, and I was shouting for outside and he came outside and dealt with me. Once again accommodating and understanding people . I would recommend this location highly . High character people who actually thrive in customer service

Do better maintenance on trucks/ dont give people truck with dead battery. I will never use uhaul again.

these guys are great and always go here when in need.

Great place to rent trucks and trailers!

This location is always exceptional!

Great service and polite staff.

There where major complaints by the staff in reference to their systems software updates that where making the use of their system more difficult than easier and with more bugs which made the agreement and payment method extremely difficult for the staff and myself. Took almost 20 minutes just to get me through that process to get into a 10' truck. Not there fault but Uhauls i.t.. needs attention right away!

I have been renting uhaul trailers from this location for many years and have never had any problems. The facility is clean, trucks and trailers are well maintained and available and the people who work there are friendly, knowledgable, and professional. I will keep coming back to this location even though it is not the closest.

Door was broken and couldn’t raise all the way up.they said they would get that fixed but never did.

The drop off location was so much better than the pick up location. The 2 guys I spoke with were very nice and polite. I would recommend and I would repeat my business there.

All was good. Thank you.

Excellent service

Had a problem with the app for self check out. Otherwise a great experience after calling the store the next day to close the deal thanks to a superstar Jon Gilland.

Carlos was awesome and so was the other 2 gentlemen that were there! They went above and beyond to make sure we were well taken care of ! We have used this location for many years! Blessed to see that their is a company that employs Good people!

We have been a customer for many years and the service is always amazing. Neph and his team are really awesome.

Very nice facility, large with on-site storage available. Staff very friendly and personable. Young man Hakeem is soooooo nice. He checked my equipment back in at end of rental. Whole process was easy.

I have rented several times with this UHaul facility...storage units, trucks, equipment and supplied. Always a great experience.

I was very frustrated 2 x with U Haul etc.. I’ still purchase a Unit Space.

I had two units and one of them got broken into, so I filed a police report and one of the staff members made a comment that they (the thieves) didn't get away with much (how would the staff know what's in my units?) and that she has worked for over 9 years and she has never heard of nor seen anyone ever get their unit broken into the whole 9 plus years that she has worked there, insinuating that I was lying about my valuables being stolen. Her attitude was so unprofessional and rude I'm surprised she made it passed 9 days working there much less 9 YEARS?!?! My unit was broken into on a Saturday and U-Haul didn't notify me until 9 days later! After all that B.S. they never helped me with filing a insurance claim on the stolen items< which totaled over $1700! I will NEVER use U Haul or recommend them to anyone ever again, U Haul is by far the worst storage company that I have ever used!

Neph went above and beyond to make sure I had everything I needed and was very knowledgeable on key information. His staff was also very nice and helpful. Linda was incredible. Made my move in experience very happy and my overall outlook on the new environment made me feel good about my decision to bring my family. Thank you all so very much, I will definitely be recommending. God bless

Everyone was friendly and helpful everytime I visited the property, thanks again for all your help in making my stay with your storage unit a great experience. bolden0101@gmail.com

Extremely efficient and a pleasurable experience.

Thank you I would definitely use your facility in the future if I need to do so.

I have been using the Apopka location for years from everything to getting hitches on vehicles, renting trucks, trailers, and storage units. They are always awesome in there. Always friendly and helpful.

Good customer service and good experience. Clean facility and friendly employees.

The lady was so sweet and helpful. Thank you so much!

Super friendly and helpful staff!

The Manager Nephali was the Most gracious and caring, understanding and amazing man that I’ve ever met besides my grandfather! He deserves the best citizens of the Apopka community Award! I pray God blesses him!

EVERYTHING INCLUDING BATHROOMS EXTREMELY CLEAN + HELP ALWAYS COURTEOUS & INFORMATIVE.. RWNTWS VEHICLES AND STORAGE WITH SAME RESULTS!

Unfortunately there is no gate or any protection for people using the parking storage area. The cameras alone are not enough. It should be brightly lit, gated with barbed wire to help prevent theft. My boat was broken into so I decided to move it to a more secure storage facility. Filing a police report and providing camera footage will not do anything to get my items replaced. The focus should be more focused on prevention, not capturing theft on video.

Great staff THANKS

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We have no complaints. Nice facility, nice staff. Will rent again if need arises.

Staff pleasant, trucks in good condition and storage clean.

Special thanks to the man who checked me in. You had no idea the situation I had experienced but you were patient kind and extremely nice. I will never forget that. To Mrs. Linda Thanks a million!!!!

Great facility

Excellent customer services. Very friendly, pleasant and attentive staff. Supportive and helpful toward our needs after a long trip from NU. Will recommend Uhaul to al my family and friends. Love it!

Neph and his staff are the absolute best!

Neff the manager is very knowledgeable and competent !

The gentlemen that helped me was great.

Manager neph was amazing got us moved in so fast will definitely recommend this location

We had stuff stolen out of our boat twice! no security, no gate and nothing to keep anyone out of our boat. There was always a moving truck in front of unit, made it had to get in and out.No one cared

Can staff be too friendly?? If so, there were here

Needed a 5x5 storage unit for August 24th. Problem securing it in computer but with help of other employees, they were able to get me the 5x5. Thank you all, great job! Everyone was great!

Please take down the sign listing the price for dumpsters that you do not provide. Thank you.

Very nice & helpful. Clean storage.

Great experience

I was pleased to have found an available storage unit and truck rental, but I wasn't pleased that took 2 separate places,4 visits, less quality, and over charged.I'm still Waiting for fee correction..

Facility well lit & clean. Cost is too high.

Great job

Great facility and staff!

Convenient and great value

Everything was good

Fast great service!

Friendly staff. Well managed.

The service at this location is extraordinary!

very well run location.

Some of the staff was very helpful. others of the staff had some bad attitude and very curt service. this location is very busy and could probably use a few more employees on shift.

I booked 2 months in advance of my move and everything was perfect. The truck was there as I requested and ready to go. It was a new truck and there were no problems going across country.

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No follow up on calls for either issue-For pick up, they loaded one of the Uboxes backwards & we had to load with no ramp, next time they didn’t secure the ball. It would have released w/a speed bump.

I will rent their ugly gain your personality kindness

Manager was very knowledgeable and informative.

Great service.

Thanks!

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You are the most expensive, compared to others for same service.

My first year at the place was nice and everything was fine. My second year that’s when everything changed and went down hill . First the price raise of rent . Then it kept on getting worse .

No complaints. Access always easy and staff helpful.

It was a very good experience

I had a great experience.

Convenient and clean. Well lit and secure.

Extremely clean and secure!