U-Haul Moving & Storage of Apopka

Clasificación:

5.0

Nada

Rating:

5.0

Associtate was very helpful, friendly, and efficient.

Rating:

4.0

When picking up the rental the employee just drove up and left the vehicle keys in and running and just walked away. The van had a really bad odor when mentioned to the clerk upon return ( as I did not get a chance to mention when picking up) the owner shrugged his shoulders and that was it ....

Rating:

4.0

Really nothing. The staff is great. I have been in there as we keep a storage there. They are helpful, safe distancing, and were really helpful helping me select the correct rental.

Rating:

5.0

Neph and the staff there are amazing!!

Rating:

4.0

Never got my final receipt

Rating:

5.0

Neph and the team is always friendly and knowledgeable, I will not go to another UHAUL.

Rating:

5.0

I've rented and dropped off at this location about a half dozen times over the past 4 years. Always been pleased with the service. The owner really cares about customer service.

Rating:

5.0

I really enjoyed Neff's customer service. I was a little late and he called and checked on me. I was dealing with a leaking storage unit that had a rodent issue. He was very understanding and accommodating. He is a good guy. Also there was another guy on his team, with glasses that was so nice and had a good sense of humor. It is fun dealing with people who like to make the customers smile. I should have asked for his name. I also forgot my mask, and I was shouting for outside and he came outside and dealt with me. Once again accommodating and understanding people . I would recommend this location highly . High character people who actually thrive in customer service

Rating:

1.0

Do better maintenance on trucks/ dont give people truck with dead battery. I will never use uhaul again.

Rating:

5.0

these guys are great and always go here when in need.

Rating:

5.0

Great place to rent trucks and trailers!

Rating:

5.0

This location is always exceptional!

Rating:

5.0

Great service and polite staff.

Rating:

3.0

There where major complaints by the staff in reference to their systems software updates that where making the use of their system more difficult than easier and with more bugs which made the agreement and payment method extremely difficult for the staff and myself. Took almost 20 minutes just to get me through that process to get into a 10' truck. Not there fault but Uhauls i.t.. needs attention right away!

Rating:

5.0

I have been renting uhaul trailers from this location for many years and have never had any problems. The facility is clean, trucks and trailers are well maintained and available and the people who work there are friendly, knowledgable, and professional. I will keep coming back to this location even though it is not the closest.

Rating:

4.0

Door was broken and couldn’t raise all the way up.they said they would get that fixed but never did.

Rating:

5.0

The drop off location was so much better than the pick up location. The 2 guys I spoke with were very nice and polite. I would recommend and I would repeat my business there.

Rating:

5.0

All was good. Thank you.

Rating:

5.0

Excellent service

Rating:

5.0

Had a problem with the app for self check out. Otherwise a great experience after calling the store the next day to close the deal thanks to a superstar Jon Gilland.

Rating:

5.0

Carlos was awesome and so was the other 2 gentlemen that were there! They went above and beyond to make sure we were well taken care of ! We have used this location for many years! Blessed to see that their is a company that employs Good people!

Rating:

5.0

We have been a customer for many years and the service is always amazing. Neph and his team are really awesome.

Rating:

5.0

Very nice facility, large with on-site storage available. Staff very friendly and personable. Young man Hakeem is soooooo nice. He checked my equipment back in at end of rental. Whole process was easy.

Rating:

5.0

Appreciate the rep hooking up the lights and trailer for me.

Rating:

5.0

Nothing! Was a great experience! Very good customer Service!

Rating:

5.0

None

Rating:

2.0

Train your staff better. Also, clean and maintain the equipment between renters.

Rating:

5.0

It would be nice to have cruse control in all the vehicles

Rating:

5.0

Very polite and the check in app, although finicky at times really saves a lot of time and is very convenient.

Rating:

5.0

The Altamonte location really messed up my reservation but the Apopka location was amazing. Staff was great and it really shows that they care

Rating:

5.0

Everything was great

Rating:

5.0

Spray trailer afer cleaning (pest control). Front cab was clean. Need more customer parking.

Rating:

5.0

Pickup and drop off was very simple and convenient!!

Rating:

5.0

I have rented several times with this UHaul facility...storage units, trucks, equipment and supplied. Always a great experience.

Rating:

5.0

Neph and his team are wonderful.

Rating:

5.0

Nothing really to improve upon . You have fast service & friendly staff . Great experience overall.

Rating:

5.0

I rented a motorcycle trailer and had a great experience doing so. The trailer was in good shape and the whole process from reservation to pick up and drop off was very customer friendly. Neph and his team were very helpful and went out of their way to help me with a few things, which i wont go into detail, but were very important to me. Thank you Neph and Uhaul team!

Rating:

5.0

Great job by all.

Rating:

5.0

The attendant was great assisting and confirming all details. It was a fast process.

Rating:

5.0

The very good

Rating:

5.0

Always great service. Facility Manager is awesome

Rating:

4.0

Let people know that they have changes locations that you suppose to pick up the truck. Not when you call them. A day or two would have been nice

Rating:

5.0

Keep up the good service. Thanks

Rating:

3.0

Trailer was not ready or available for my scheduled pickup that was guaranteed. Had to move my plans to the following day.

Rating:

2.0

I was very frustrated 2 x with U Haul etc.. I’ still purchase a Unit Space.

Rating:

5.0

First time have to use a Uhaul thought it would be a hassle . I was so wrong. Quick painless. Staff so friendly and help full. This encludes guys outside when I rented the truck to when I returned it ! Thank you to all the guys !

Rating:

5.0

Professional knowledgeable courteous customer service

Rating:

5.0

Very professional experience. They even stayed a few minutes after closing to allow my husband to bring the truck back.

Rating:

3.0

The guy who took the truck asked me to get out an moved it . In the rush I did not get my phone and when I went back they swore it was not in the cab. 99 % sure he took my phone and I will be using another moving company in the future.

Rating:

1.0

I had two units and one of them got broken into, so I filed a police report and one of the staff members made a comment that they (the thieves) didn't get away with much (how would the staff know what's in my units?) and that she has worked for over 9 years and she has never heard of nor seen anyone ever get their unit broken into the whole 9 plus years that she has worked there, insinuating that I was lying about my valuables being stolen. Her attitude was so unprofessional and rude I'm surprised she made it passed 9 days working there much less 9 YEARS?!?! My unit was broken into on a Saturday and U-Haul didn't notify me until 9 days later! After all that B.S. they never helped me with filing a insurance claim on the stolen items< which totaled over $1700! I will NEVER use U Haul or recommend them to anyone ever again, U Haul is by far the worst storage company that I have ever used!

Rating:

5.0

Neph went above and beyond to make sure I had everything I needed and was very knowledgeable on key information. His staff was also very nice and helpful. Linda was incredible. Made my move in experience very happy and my overall outlook on the new environment made me feel good about my decision to bring my family. Thank you all so very much, I will definitely be recommending. God bless

Rating:

5.0

Everyone was friendly and helpful everytime I visited the property, thanks again for all your help in making my stay with your storage unit a great experience. bolden0101@gmail.com

Rating:

5.0

Extremely efficient and a pleasurable experience.

Rating:

5.0

Thank you I would definitely use your facility in the future if I need to do so.

Rating:

5.0

I have been using the Apopka location for years from everything to getting hitches on vehicles, renting trucks, trailers, and storage units. They are always awesome in there. Always friendly and helpful.

Rating:

5.0

Good customer service and good experience. Clean facility and friendly employees.

Rating:

5.0

The lady was so sweet and helpful. Thank you so much!

Rating:

5.0

Super friendly and helpful staff!

Rating:

5.0

The Manager Nephali was the Most gracious and caring, understanding and amazing man that I’ve ever met besides my grandfather! He deserves the best citizens of the Apopka community Award! I pray God blesses him!

Rating:

5.0

EVERYTHING INCLUDING BATHROOMS EXTREMELY CLEAN + HELP ALWAYS COURTEOUS & INFORMATIVE.. RWNTWS VEHICLES AND STORAGE WITH SAME RESULTS!

Rating:

2.0

Unfortunately there is no gate or any protection for people using the parking storage area. The cameras alone are not enough. It should be brightly lit, gated with barbed wire to help prevent theft. My boat was broken into so I decided to move it to a more secure storage facility. Filing a police report and providing camera footage will not do anything to get my items replaced. The focus should be more focused on prevention, not capturing theft on video.

Rating:

5.0

Great staff THANKS

Rating:

4.0

N/A

Rating:

5.0

We have no complaints. Nice facility, nice staff. Will rent again if need arises.

Rating:

4.0

Staff pleasant, trucks in good condition and storage clean.

Rating:

5.0

Special thanks to the man who checked me in. You had no idea the situation I had experienced but you were patient kind and extremely nice. I will never forget that. To Mrs. Linda Thanks a million!!!!

Rating:

5.0

Great facility

Rating:

5.0

Excellent customer services. Very friendly, pleasant and attentive staff. Supportive and helpful toward our needs after a long trip from NU. Will recommend Uhaul to al my family and friends. Love it!

Rating:

5.0

Neph and his staff are the absolute best!

Rating:

5.0

Neff the manager is very knowledgeable and competent !

Rating:

5.0

The gentlemen that helped me was great.

Rating:

5.0

Manager neph was amazing got us moved in so fast will definitely recommend this location

Rating:

1.0

We had stuff stolen out of our boat twice! no security, no gate and nothing to keep anyone out of our boat. There was always a moving truck in front of unit, made it had to get in and out.No one cared

Rating:

5.0

Can staff be too friendly?? If so, there were here

Rating:

5.0

Needed a 5x5 storage unit for August 24th. Problem securing it in computer but with help of other employees, they were able to get me the 5x5. Thank you all, great job! Everyone was great!

Rating:

5.0

Please take down the sign listing the price for dumpsters that you do not provide. Thank you.

Rating:

5.0

Very nice & helpful. Clean storage.

Rating:

5.0

Great experience

Rating:

2.0

I was pleased to have found an available storage unit and truck rental, but I wasn't pleased that took 2 separate places,4 visits, less quality, and over charged.I'm still Waiting for fee correction..

Rating:

4.0

Facility well lit & clean. Cost is too high.

Rating:

5.0

Great job

Rating:

5.0

Great facility and staff!

Rating:

5.0

Convenient and great value

Rating:

5.0

Everything was good

Rating:

5.0

Fast great service!

Rating:

5.0

Friendly staff. Well managed.

Rating:

5.0

The service at this location is extraordinary!

Rating:

5.0

very well run location.

Rating:

4.0

Some of the staff was very helpful. others of the staff had some bad attitude and very curt service. this location is very busy and could probably use a few more employees on shift.

Rating:

5.0

I booked 2 months in advance of my move and everything was perfect. The truck was there as I requested and ready to go. It was a new truck and there were no problems going across country.

Rating:

5.0

n/a

Rating:

2.0

No follow up on calls for either issue-For pick up, they loaded one of the Uboxes backwards & we had to load with no ramp, next time they didn’t secure the ball. It would have released w/a speed bump.

Rating:

5.0

I will rent their ugly gain your personality kindness

Rating:

5.0

Manager was very knowledgeable and informative.

Rating:

5.0

Great service.

Rating:

5.0

Thanks!

Rating:

5.0

.

Rating:

3.0

You are the most expensive, compared to others for same service.

Rating:

3.0

My first year at the place was nice and everything was fine. My second year that’s when everything changed and went down hill . First the price raise of rent . Then it kept on getting worse .

Rating:

5.0

No complaints. Access always easy and staff helpful.

Rating:

5.0

It was a very good experience

Rating:

5.0

I had a great experience.

Rating:

5.0

Convenient and clean. Well lit and secure.