Customer Reviews for U-Haul Moving & Storage of Annapolis

1,298 comentarios

2115 West St   Annapolis, MD 21401

(443) 569-3469

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 7/4/2022: 7:00 a. m. - 5:00 p. m.

Servicios en esta ubicación:

Contáctanos

(443) 569-3469

2115 West St
Annapolis, MD 21401

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 7/4/2022: 7:00 a. m. - 5:00 p. m.
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas
  • Almacenamiento de bote
  • Almacenamiento de RV
  • Almacenamiento de vehículos

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

Steering wheel was sticky, could use a wipe down. Thats it. All went well. Thanks !

Patricia W. 
Clasificación:
5.0

Very easy to rent and return

Gerard S. 
Clasificación:
3.0

El cliente no dejó un comentario.

Matthew P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gerhard W. 
Clasificación:
5.0

I didn't get the name, but the young man who met me when I returned the vehicle did a great job of customer service.

John L. 
Clasificación:
5.0

One running light was out.

David R. 
Clasificación:
5.0

Staff and service was wonderful! Product choice was perfect! I would recommend having something to move boxes into a storage unit that could be borrowed.

Alex Tower S.  |  First Impressions 
Clasificación:
5.0

Great staff, quick and easy. Moving sucks, they helped make it suck less. Thanks!!

Anthony B. 
Clasificación:
5.0

El cliente no dejó un comentario.

allen T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steve M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mel T. 
Clasificación:
3.0

The only thing I will say in regards to having a negative experience is the associate failed to check or tell us there was a vacancy lock on our unit so I have to drive back up to the desk to get them to come out and remove it

Jenna W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Lora B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Zachary S. 
Clasificación:
5.0

El cliente no dejó un comentario.

CONNER H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

William H N. 
Clasificación:
3.0

It did not start well. Wrong unit was assigned and then it was locked when I came today. Wasn't told a star goes before the number on the gate. The gentleman on Thursday late afternoon smelled like weed. Wasted a lot of my time. Hopefully it gets better now.

David V.  |  First Impressions 
Clasificación:
5.0

Great location, big parking lot and immediately answers the phone to provide assistance.

Peggy M. 
Clasificación:
5.0

Everything went smoothly

Randy B. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANDREW S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Chris C. 
Clasificación:
5.0

My only complaint would be that my originally requested pickup location was changed. I am assuming this is because the type of trailer wasn't available at my requested location, but that was not communicated. With that being said, the location I had to go to was amazing. The owner/manager was extremely polite and my entire reservation went smooth. I'd be more than happy to rent from this uhaul location again. ¡Gracias!

Stephen M. 
Clasificación:
5.0

Great service. Will use again.

Richard M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Samuel O. 
Clasificación:
5.0

Upon check out, Michael on 5 June 2022 was very helpful and courteous. Upon checking on 6 June 2022, Tasha was also very helpful and courteous. Overall a very easy experience, reasonably priced, and the service was excellent.

John H. 
Clasificación:
5.0

Great customer services

Joseph L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Keith S. 
Clasificación:
4.0

Employee was very friendly and efficient

Anthony B. 
Clasificación:
5.0

I had an issue picking up from my phone. I had signed up for contactless. I went in the store and Jaden took care of everything. No problem. The other 2 employees were also kind and they worked as a team. The customer service was great, the equipment was great, and the cost was great! Thank you! It was so easy!

Christopher B. 
Clasificación:
5.0

Not much. These particular operators of this location are enthusiastic about service. They genuinely want to provide vehicles for your needs.

Michael T. 
Clasificación:
5.0

The guys inside were quick, friendly, and helpful. Return after-hours was straightforward and simple. The truck was clean and ran well. Couldn't ask for a better experience.

Sam F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Heidi T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ian D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Andrew M. 
Clasificación:
5.0

Windshield was kind of dirty on the INSIDE, which can impact visibility indirect light. Otherwise truck was in tip-top shape

Christopher M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Matt T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Russell P. 
Clasificación:
5.0

Great customer service from Tasha and Ray. They work together well. They know what their doing and they treat you family. This is my favorite Uhaul. Thank you Tasha and Ray

Kevin S. 
Clasificación:
5.0

Nice clean and big U-Haul center. I appreciated that a rep helped me hook and unhook the trailer from my vehicle. Gracias

Joseph N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alfred C. 
Clasificación:
5.0

El cliente no dejó un comentario.

VIRGINIA G. 
Clasificación:
5.0

El cliente no dejó un comentario.

ALFRED B. 
Clasificación:
5.0

The team was very helpful. They also saved me a bunch of time with tips about the drop off location and Uhaul rules.

Dario F. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

John H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark M. 
Clasificación:
5.0

Have more staff working at the end of the work day to manage returns

Susan S. 
Clasificación:
5.0

El cliente no dejó un comentario.

James L. 
Clasificación:
5.0

El cliente no dejó un comentario.

STEPHEN B. 
Clasificación:
5.0

This full service U-Haul is always a pleasure to use. Fast,courteous service and a wide range of available equipment. Highly recommend.

JAMES G. 
Clasificación:
5.0

the 24/7 rental experience worked pretty well last year. this year it is very frustrating. It is not apparent how to make a 24/7 rental. Upon returning my truck, the online return process failed 3 times at the point of uploading cabin pictures.

RYAN T. 
Clasificación:
4.0

El cliente no dejó un comentario.

Zachary D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael Jean P. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERTO S. 
Clasificación:
5.0

Great service, location, staff and ownership!

MARKL F. 
Clasificación:
5.0

Staff were very nice

EMILE A. 
Clasificación:
5.0

The guy who helped us pick up the truck was great. The only problem was driving the truck out on to a busy street and having to change lanes quickly, then right on to Rt 50.

Barbara M. 
Clasificación:
5.0

Great customer service!

Allen T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Patrick D. 
Clasificación:
5.0

Service staff members here were awesome! Raymond was very extremely friendly and helpful!! Thank you!

Cheryl H. 
Clasificación:
3.0

The cab of the truck was dirty. looked like a soda was spilled all over the window and never cleaned off. We tried to get it off and it wouldn't come off. The cargo area was extremely dirty and we had to sweep it out before we could load our stuff.

Steve S. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID M. 
Clasificación:
5.0

Friendly staff that is always helpful. 5 star service

Michael H. 
Clasificación:
5.0

The staff was excellent! Easy comfortable, convenient and flexible. They were so pleasant and helpful during my complicated move. I would definitely recommend them to all family and friends!!!

Barbette S. 
Clasificación:
4.0

Friendly and helpful.

Scott K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Doug O. 
Clasificación:
5.0

El cliente no dejó un comentario.

william H. 
Clasificación:
5.0

Customer service was excellent. Knowledgeable personnel, very helpful, expedient on service.

Dougas C. 
Clasificación:
2.0

Truck smelled like vomit. Transmission seemed to have issues. I purchased a pack of moving blankets I did not use or even open and upon returning was told the cost could not be refunded.

Ian B. 
Clasificación:
5.0

I can't thank the staff enough for their quick service. Saved the day for my business when my truck broke down.

SCOTT H. 
Clasificación:
5.0

Great experience as always.

Gabor L. 
Clasificación:
5.0

A young man named Mike at the drop-of on West Street. Annapolis, did an outstanding job with check-in. His attitude and knowledge were very refreshing to a tired traveler. I was tired after 3 days on the road (if you ever pulled a trailer through DC, you would understand what "tired" means!).

clayton S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lynn P. 
Clasificación:
3.0

El cliente no dejó un comentario.

Amy W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Travis C. 
Clasificación:
5.0

Moved up my relocation was not an issue. Received clean trailer and left.

James T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ben A. 
Clasificación:
5.0

Easy one-stop shop.

Dannette S. 
Clasificación:
5.0

Trailer had some gasket missing, so water got into the trailer.

Christopher H. 
Clasificación:
5.0

Excellent staff

james S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark S. 
Clasificación:
4.0

The equipment does not look that well maintained. Otherwise, the experience was fine.

Diane L. 
Clasificación:
5.0

Staff friendly and helpful.

Cheryl A. 
Clasificación:
3.0

When we dropped off the trailer, the guy just said to leave it there. No receipt, nothing to prove we dropped it off. UHaul operations are a mess. We won't be using them again unless we have no choice.

Amy L. 
Clasificación:
5.0

El cliente no dejó un comentario.

goerge S. 
Clasificación:
4.0

Provide an idea how many gallons are in a quarter tank for each vehicle.

JOHN D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Charles C. 
Clasificación:
5.0

El cliente no dejó un comentario.

ALFRED B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Awss A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ennio S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Todd W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kaitlin L. 
Clasificación:
5.0

Super friendly staff. Nice clean facility. So was the van, mind you it was brand new.

John K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert S. 
Clasificación:
5.0

Very flexible staff

GONZALO L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas S. 
Clasificación:
5.0

El cliente no dejó un comentario.

brian M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert R. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAVIER M. 
Clasificación:
2.0

Check your trailers to make sure they work. When the customer tells you something is wrong with the trailer, listen to them.

Britni C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marjorie H. 
Clasificación:
5.0

El cliente no dejó un comentario.

SLewis F. 
Clasificación:
5.0

El cliente no dejó un comentario.

James B. 
Clasificación:
5.0

Great customer service and friendly staff!

Harrison C. 
Clasificación:
5.0

Best option for my needs

Daniel W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSEPH O.  |  Overall Experience 
Clasificación:
4.0

Christina Banares was very helpful and made the rentals an easy process.

Marilyn L.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Jose B.  |  First Impressions 
Clasificación:
5.0

Every employee I spoke with were very nice, thank you!

PATRICK P.  |  Overall Experience 
Clasificación:
5.0

All of your staff at the Annapolis office were super helpful and friendly. Just overall excellent treatment and experience.

Brooks T.  |  Overall Experience 
Clasificación:
5.0

Jador was very personable and provided excellent service. This young man represents Uhaul very well. Raymond, I believe the manager, is also to be commended. Gracias.

JAMES B.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

CLYDE C.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Julia W.  |  Overall Experience 
Clasificación:
5.0

Extraordinario servicio al cliente

THOMAS L.  |  Overall Experience 
Clasificación:
5.0

At This particular facility, the staff were absolutely wonderful!

JENNIFER S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

HEINRICH K.  |  First Impressions 
Clasificación:
5.0

Ray and Tasha were so helpful, I would recommend this facility

DORIS M.  |  Overall Experience 
Clasificación:
5.0

Staff was most helpful in providing the location. Access was good. Location very convenient.

DOUGLAS C.  |  First Impressions 
Clasificación:
5.0

Nice customer service (storage).

Franklin S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Sandra P.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Jessica C.  |  First Impressions 
Clasificación:
5.0

Dealing with Raymond and his team was awesome. Just rented a new 10x10 space. Process went smooth. Delivered on everything he promised. Great location too!

Scott B.  |  First Impressions 
Clasificación:
4.0

Awesome customer service and equipment. I recommend this site.

JOHNNY W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Laurence L.  |  Online Move In 
Clasificación:
4.0

They have very nice and helpful employees that work there! Keep it up and stay safe :)

PATRICK P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Ami B.  |  First Impressions 
Clasificación:
5.0

Both the storage unit representative and the vehicle rental representative were professional and very friendly.

JOHNNY W.  |  First Impressions 
Clasificación:
4.0

The storage facility worked well for us. The only negative was the evidence of mice in the units.

Sandra L.  |  Overall Experience 
Clasificación:
5.0

The transaction was handled in a very professional and courteous manner by the staff. Would gladly recommend this Uhaul center to anyone that would need a moving truck or storage unit.

james s.  |  First Impressions 
Clasificación:
2.0

El cliente no dejó un comentario.

Ali R.  |  Overall Experience 
Clasificación:
4.0

My only two comments is when I put the new I guess it was a fan system above the Entry in the building my unit was in you could open up the door at the end the whole way to my unit I had to bring stuff out close the door take it out the entrance. I moved out on the 14th I am not sure if I'm so charge the whole month of November or not I didn't think about asking that when I was there.

LISA S.  |  Overall Experience 
Clasificación:
5.0

Had previously used facility before expansion. Very impressed with new look and care.

GREGORY S.  |  First Impressions 
Clasificación:
4.0

Manager was very helpful.

Genesis P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Nick H.  |  First Impressions 
Clasificación:
4.0

Great staff and decent facility - not quite as nice as other self storage places but it's pretty clean! The only reason I wouldn't give it 5 stars is that it's nearly impossible to get anyone at that location on the phone - I always get routed to a call center which is frustrating when I've had site specific questions.

Piper W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Tom T.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Sean E.  |  First Impressions 
Clasificación:
5.0

Michael Roland was very polite and friendly. I was very pleased with his attitude. His assistance was greatly appreciated.

MARY B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

HOWARD C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES O.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

HOWARD C.  |  First Impressions 
Clasificación:
2.0

No elevator to 2nd floor…..really?! And unit very hard to locate, even front desk had trouble

Patricia A.  |  Online Move In 
Clasificación:
4.0

Apparently my call was routed to a central booking center from the internet and not the facility in Annapolis that I wanted. The call center provided me with the storage units I wanted and a confirmation number when I got to the Annapolis facility 15 min later those storage units were not available. This was very discouraging. However, Billy at the Annapolis facility on West St. Was very accommodating and helped me find a comparable unit. He did a great job and represented the company well.

Tom T.  |  First Impressions 
Clasificación:
5.0

Fast friendly knowledgeable staff, facility was clean and maintained well. It was a great experience. Gracias.

EUGENE M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Bruce W.  |  First Impressions 
Clasificación:
3.0

The staff in the office needs more training. It would be nice if it was open earlier as the before hour box never seems to work. Our unit and hallway wasn't very clean either and we needed to call to get glass cleaned up. I did however love the location since we were renting a truck.

Lisa L.  |  Overall Experience 
Clasificación:
5.0

The manager and cashier who helped me and checked me out were both friendly, efficient, and helpful. Excellent servicemembers.

ALYSSA C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID C.  |  Overall Experience 
Clasificación:
3.0

Service was great but the truck straight up died on me. Couldn't be revived with a jump bc the starter was bad. The uHaul team was helpful and apologetic but the truck issue really threw a wrench into my moving day plans and required that I leave all my stuff in the truck in a parking lot awaiting repair of the truck. Hoping and expecting a discount on the truck rental given that it died on me and required an audible.

Angela B.  |  First Impressions 
Clasificación:
5.0

Fantastic customer service from the whole crew! Especially Solomon and his 28 year old manager. I have raved to several folks about my great experience. ¡Gracias!

Chukwudinma M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Austin T.  |  Overall Experience 
Clasificación:
5.0

U-haul staff very knowledgeable and efficient. When original size storage unit I reserved was not available staff was very helpful to make accommodations to meet my needs.

Tetesa H.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

KYRA S.  |  Overall Experience 
Clasificación:
5.0

Prices reasonable

DAVID F.  |  Overall Experience 
Clasificación:
4.0

The female employee was very helpful. The white male employee working inside at the counter didn't care to much to help me. He preferred I call the 1-800 number instead of getting help in store. This good review is for her help and not for his. Also the map is poorly designed.

Julian L.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

SERENA W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jason H.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Romy T.  |  First Impressions 
Clasificación:
5.0

IF YOU ARE ON THE FENCE ABOUT CHOSING THIS PLACE, JUST GO FOR IT--YOU CAN'T GO WRONG. I went there yesterday to rent a storage unit. I had no idea whatsoever what I wanted because I had never done this before. The assistant waited on me immediately. He allowed me to explain my situation without interrupting. Then he told me what is available, and the gentlemen showed me fantastic "real" examples of the various sizes of the bins and their prices. (They have walk-in samples right there in the office).I also was happy to get a "deal" of the first month free! They let me ask questions and answered all of them very thoroughly. They did not push me to make a decision. They were extremely patient and polite. Also, everyone's appearance was impeccable. As for their store? Unbelievably clean, well lit and bright fresh paint on all items (orange). The grounds (the actual storage area outside) was also clean and well-paved. I feel that my stuff is safe at this facility 1st, because the staff exuded "trust," and 2nd because they have an excellent security system. Plenty of parking. It just doesn't get any better than this. You wlll have no regrets.

phyllis g.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Bartosz B.  |  Overall Experience 
Clasificación:
3.0

First let me say that everyone at Uhaul, at every location I've ever been to, is amazing, helpful, and provides a great customer experience! The Annapolis, West Street location was no exception - I truly felt like everyone I encountered had my best interests at heart and I was well taken care of. The facility, however, was a slightly different story. I've been a customer at Extra Space Storage in Baltimore, Tucson, and San Diego over the last few years, and while I realize that each facility is different - I've always been pleased with the state of the buildings being well built, dry (or very little evidence of leaking,) and readily available carts. But Extra Space has gotten quite expensive over the years, and it was no longer cost-effective to stay there so I switched to Uhaul after pricing 9 different facilities in my area, mainly because the customer service AND price were so great! The main office and grounds are fine at the West Street location, but going into my building (F) it immediately smelled moldy and musty. Furthermore, my unit showed signs of serious water damage - pink mold on the brick wall that likely weeps when it rains, and substantial rusting along the bottom foot of the metal walls. My understanding was that my unit was the only one of it's size available - potentially on the first floor - and after 6 hours of downsizing and moving from one storage facility to this one, with no sign of carts, and an impending rainstorm, I just wanted to unload as quickly as possible and get it all over with. Otherwise, I would have asked to see any other potential units. I have renters insurance and packed and stacked with potential water damage in mind, but I would be remiss if I didn't share how concerned I am given the state of the unit. The price is right, for now, but if it's raised like most others are I will likely find a different facility.

PIPER W.  |  First Impressions 
Clasificación:
2.0

The price is great for the area but I ended up going to another facility because the climate control wasn't very controlled and the facility and units were filthy and bug invested. The entrance doors aren't sealed so the climate control is only slightly there and it lets in bugs. Both units when I moved in had paint chips and dirt all over the floor, bugs and spider webs everywhere, and the lighting was very dim. I ended up paying double for an indoor climate controlled unit right down the road. Price is a factor when selecting a unit but I would pay slightly more and use this facility if it were better maintained. My time here was free with a trailer rental so it's not a big deal and I appreciate the free month.

william d.  |  Overall Experience 
Clasificación:
5.0

Great

CARL A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Chris K.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Sally B.  |  Overall Experience 
Clasificación:
4.0

Some water leakage in back. Three boxes on floor were wet when we unloaded. Some items mildewed. Sally Mason

Sally M.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Mary K.  |  First Impressions 
Clasificación:
5.0

The excellent rating is for the professional and courteous manner in which your customer service representative, Michael Walker, handled the arrangement for me to rent the Uhaul moving truck I used and the storage unit. He is very knowledgeable and capable in doing his job and getting exactly what the customer needs. The truck I used was very clean and ran well and the storage unit was very clean and easy to access. I would highly recommend Uhaul services to anyone without hesitation

James S.  |  First Impressions 
Clasificación:
4.0

Good job

Greg S.  |  Overall Experience 
Clasificación:
4.0

Jade and Billy were very friendly and accommodating.

Lisa L.  |  First Impressions 
Clasificación:
5.0

Jade, Michael, Malik, and the young man who helped me unload my storage unit contents in 100 degree heat, were Fabulous! Very helpful and considerate!

CAROLYNNE V.  |  Overall Experience 
Clasificación:
2.0

I have used another company and I was expecting a much better experience when moving into my storage unit. Upon arrival the check in was smooth, but the employee did not go over any of the documents provided other than the directions to my unit. The employee cursed to other customers and it was unprofessional. With this being a new facility, I assumed my unit would be clean as I have used another company and did not have to clean the unit before placing my items inside. The unit had a lock on it when I arrived and I had to return to the customer service desk to get it opened. When opened there were mouse traps and bugs everywhere. I cleaned it all up and placed my items in the unit, but again this was not the experience I was expecting when getting this unit. Especially when comparing to another company and not having to clean my unit before using it.

corin g.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Henry R.  |  Overall Experience 
Clasificación:
2.0

The process for renting the storage unit was easy. The customer service I received from the staff was outstanding. We shared a few laughs and they explained to me how the facility worked. The issue I have is the hours and the passcode access. I would liked to have access to the storage unit 24/7. The major issue is the passcode. The passcode I was given does not work. I was then given a second passcode that did not work. I was given a third passcode that did not work and then given a forth passcode that did not work. I am still without a passcode and that is frustrating. Because of your convenient office hours I was able to get the staff to assist me. However the signage on the gate to the storage unit has the wrong office hours.

Mike W.  |  First Impressions 
Clasificación:
1.0

El cliente no dejó un comentario.

jennifer s.  |  First Impressions 
Clasificación:
5.0

Great communication and easy process!

Denise W.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Eric F.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Rebecca C.  |  Overall Experience 
Clasificación:
3.0

Answer your phone!!

WILLIAM E.  |  Overall Experience 
Clasificación:
3.0

The second floor don't have any elevator and didn't mention anywhere in the reservation. We surprised when we reach over there and as there is no alternative at that time,we moved there but will not prefer this place.

JAGAN P.  |  First Impressions 
Clasificación:
5.0

We only left cuz unit was too small

Sharon M.  |  Overall Experience 
Clasificación:
5.0

Excellent and professional customer service.

Susan L.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

cynthia i.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul K.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Anastasia H.  |  Online Move In 
Clasificación:
4.0

El cliente no dejó un comentario.

FRANCO M.  |  Overall Experience 
Clasificación:
4.0

Convenient and pleasant

Michael Y.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

BILLIE S.  |  Overall Experience 
Clasificación:
4.0

I was bummed to be charged a $20 late payment fee. I assumed that when I gave a credit card to pay for the rental it would set up a recurrent payment plan. I did not receive an email telling me there was a Balance due. Only an email once a late fee had been assessed

Stefan K.  |  Overall Experience 
Clasificación:
5.0

I have relocated across the east coast on many occasions. Uhaul rates top on the list of service, convenience and rates. I recommend this company to everyone for their moving transportation, products and storage service.

PATRICIA W.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

NANCY R.  |  Overall Experience 
Clasificación:
5.0

Fine.

JOHN L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

YOBANI B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

RAY L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

JEANNE W.  |  Overall Experience 
Clasificación:
3.0

Whenever we had a question or problem there was never anyone in the office to help us. We went to the location several days in a row and no one was ever there. We had to get help from the switchboard/operators.

ANTIONETTE M.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

STEPHEN S.  |  Overall Experience 
Clasificación:
1.0

Since your company has taken over I have had one problem after another.

Phyllis T.  |  First Impressions 
Clasificación:
5.0

Kevin in the Annapolis location was very friendly and helpful. Great customer service skills!

April T.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Jane M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Eric F.  |  First Impressions 
Clasificación:
3.0

Everything there was fine (people/place). However, I reserved a unit on my own and it was no longer available. I ended up having to spend MORE money each month because of this. You should be honest when people "RESERVE" ahead of time and let them know if they NEED that size storage unit, the should reserve a larger one because theirs will not be available when they arrive. This is somewhat false advertising. STICK TO YOUR WORD! If I reserve something, this is precisely what I expect when I get there. Not having to find something else!!! RESREVATIONS are made on purpose. Have it available if you want customers to return in the future. Otherwise, you're not doing yourself any good if you can't stick to your end of the agreement!!!

NANCY R.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

HEATHER T.  |  First Impressions 
Clasificación:
5.0

Thank you for fantastic service!

Aisling C.  |  First Impressions 
Clasificación:
1.0

My storage was bought (Extra Space). I had automatic payments setup. I was charged a late and lied fee when I didn't reply to the notice. But I travel for the government and was overseas when the notice came. It was terribly unfair to be charged these fees. I will not recommend u-haul to anyone.

CHRISTOPHER F.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

TIMOTHY D.  |  Overall Experience 
Clasificación:
1.0

it was just not easy

THOMAS F.  |  First Impressions 
Clasificación:
4.0

Storage facilities can be hit or miss. The staff availability was low, but given everything with COVID that's understandable. The locker I rented had a lock that didn't prevent the unit from being opened, were it a long term rental I would have had them fit it with the proper lock. Great staff, not trying to get anyone in trouble :)

JONATHAN M.  |  Overall Experience 
Clasificación:
4.0

I had a good experience regarding my monthly storage balance and the gentleman was kind, helpful and Professional.

KATHLEEN T.  |  First Impressions 
Clasificación:
5.0

I like customer service , facility hours .

MIRNA C.  |  Overall Experience 
Clasificación:
3.0

PLEASE READ COMMENTS ALREADY SUBMITTED. I DO NOT WISH TO REPEAT. NOTHING AGAINST GUYS ON THE RECEIVING END. BUT THE SALESPERSON ON PHONE NEEDS TO BE TRAINED IN HOW TO BE MORE SPECIFIC IN DESCRIPTIONS OF STORAGE UNIT ABOUT TO BE FILLED FROM LARGEST SIZED UHAUL TRAILER TO NOT MAKE IT SO AWKWARD, WE WOULD STILL BE UNLOADING THIS MORNING FROM YESTERDAY AT NOON IT SEEMS. WAS HORRIBLE FIT FOR MY NEEDS. THEY DID ACCOMMODATE ME TO THE BEST OF THEIR ABILITY, But would have preferred honesty or better description in the original sales talk on phone so i could have been prepared to go to another Uhaul storage if necessary. It will do for now. I have no choice.

Jane M.  |  First Impressions 
Clasificación:
5.0

Excelente

RAYMOND C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

VALERIE C.  |  First Impressions 
Clasificación:
2.0

The company is so shoddy and badly organized that they don't even realize that I'm not a new customer. I've been at the storage facility for over a year. My first contact with them was when they spammed me trying to sell me insrance. My second contact was when they told me I had a late fee because they weren't getting the automatic payment that I set up ages ago. I'm disappointed that they've taken over the facility and will probably just move my stuff to a place that seems to have it together a little better.

DAVID C.  |  First Impressions 
Clasificación:
5.0

El was a great help

FRANCO M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

PETER B.  |  Overall Experience 
Clasificación:
5.0

David was very helpful and understanding. Made the experience very easy

Lillian W.  |  First Impressions 
No se han enviado comentarios para esta ubicación.

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