Customer Reviews for U-Haul Moving & Storage of Anchorage

10,082 comentarios

4751 Old Seward Hwy   Anchorage, AK 99503
(South of Tudor and north of International Airport Rd)

(907) 561-2266

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(907) 561-2266

4751 Old Seward Hwy
Anchorage, AK 99503
(South of Tudor and north of International Airport Rd)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

Great customer service!

alice B. 
Clasificación:
5.0

Rented a large truck at this location two times in the past year. Excellent, easy-going experience.

Kenneth K. 
Clasificación:
5.0

Over all, a most excellent experience.

Paul M. 
Clasificación:
5.0

Gracias

kingley E. 
Clasificación:
5.0

Diane did a great job, excellent customer service

Travis R. 
Clasificación:
5.0

Stefon and kim were very helpful in getting me the truck i needed

Allen A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Doug S. 
Clasificación:
4.0

I have rented many trucks through this location over the last few years, but today something happened that never happened before and I hope will never happen again. I was going to be cheated. My $19.99 a day turned into $105 for the day with 80 free miles. I drive on average under 15 miles per rental. The total was going to be around $150 for the rental. I said, "isn't it supposed to be $19.99 a day?" He then cancelled it and redid my reservation at the rates that are posted and I have always paid. I hope this is an one off not going to be the norm going forward.

Mark S. 
Clasificación:
5.0

Nothing much, everything went smoothly

JASON D. 
Clasificación:
4.0

All your moving and storage for your consideration.

David K. 
Clasificación:
1.0

Billing is incorrect. Please ensure you have quality English speaking employees this helps

Kathryn W. 
Clasificación:
3.0

El cliente no dejó un comentario.

phil K. 
Clasificación:
5.0

El cliente no dejó un comentario.

jackie M. 
Clasificación:
5.0

El cliente no dejó un comentario.

KIMBERLY L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Casey W. 
Clasificación:
3.0

El cliente no dejó un comentario.

benjamin S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeremy M. 
Clasificación:
4.0

El cliente no dejó un comentario.

scott G. 
Clasificación:
3.0

Waited in line for about 20 minutes. Employees were friendly though. Truck had the check engine light on and there were no moving pads in it. Good attitude from the crew will keep me as a return customer.

Adam M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Franksan B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Devin S. 
Clasificación:
4.0

I am well pleased with the service provided and the equipment I rented. Gracias.

Michael N. 
Clasificación:
3.0

They never have the trucks out front. So it's twice as much work.

Dean B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Don M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Betsy R. 
Clasificación:
4.0

Have more staff to help at busy times like the morning and end of the month. Only one worker to help people in the office. Line gets long if there's any minor issues.

Whitney W. 
Clasificación:
5.0

Great friendly crew. Always professional and personable. Love the folks there.

Harry G. 
Clasificación:
5.0

Not much. Great staff, very helpful

Douglas C. 
Clasificación:
1.0

I rented a 20$ truck and wasn't told that my total was gonna come out to be 165$ after I returned the truck and saw the charge on my account. I rented it for 60.70$ then when I returned it I got another charge for 98.93$ that's completely unexplainable

blake D. 
Clasificación:
3.0

We made a reservation about 6 months or longer in advance and checked on the reservation a few times before we arrived. When we got there they said that the location changed and we should have been notified. We were not notified. Then they gave us a good scare and said they might not have a vehicle. In the end it worked out but created some additional stress to this rental.

Rene G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Nick W. 
Clasificación:
4.0

There was no one at the front counter for probably 10 - 15 minutes, but once someone came in, he did a wonderful job of getting everyone in line taken care of and getting me a vehicle.

Mark S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kaitlyn S. 
Clasificación:
1.0

El cliente no dejó un comentario.

lori L. 
Clasificación:
5.0

Diane at 4751 Old Seward Highway Anchorage Alaska Diane saw that I was having an issue with the U-Haul. app. She came to my rescue and got me on the road before the store was even open. Diane thanks for getting down the road.

Scott L. 
Clasificación:
4.0

I have never experienced anything but great service from the U-Haul team no matter what location I visit.

Rogers B.  |  Overall Experience 
Clasificación:
5.0

A little pricey, but great facility.

Whitney W.  |  Overall Experience 
Clasificación:
5.0

Alway use U-Haul because it's quick and efficient

Wyatt S. 
Clasificación:
5.0

Diane Peterson was AWESOME great service, and smart.

Michael B. 
Clasificación:
5.0

Amazing staff! Very helpful! Rented from them a couple times recently to move and so grateful for Uhaul. Thank you.

Karla S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marvin T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stacy H. 
Clasificación:
5.0

The mobile app does not work as designed on pickup. I had to go into the office.

Dan C. 
Clasificación:
5.0

I have no recommendation. All was well

Michael N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Amber P.  |  First Impressions 
Clasificación:
5.0

Diane -- is .. A FUCKING ROCKSTAR!! LINES WHERE LONG, But she rocked that shit. & After NOT having WHAT I had reserved,.for 2\3 days & Being sent 30-75 miles away from my town.... Diane went out of her way & above (wat other employees at other locations,IG felt neccsasary) in order make it right & get what I needed ! ... And her 'lot guy' ..stephon-- was quick & super helpful... Making .it go much faster. # Tag.team-that.shiit

tiara G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Abeny M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

tony B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael D. 
Clasificación:
5.0

Everything went fast and smooth. The guy at the counter was extremely helpful and went out of his way to make sure we got what we needed.

Morgan D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ryan D. 
Clasificación:
5.0

Diane Rocks! Keep up the great work! Give this women a raise. Thank you for your help.

Raul R. 
Clasificación:
4.0

Better check in process.

Donald M. 
Clasificación:
5.0

Dianne Petersen is amazing. She can juggle multiple customers, answer staff questions and stay fun and efficient.

JOHN W. 
Clasificación:
5.0

Diane did a great job

Paul V. 
Clasificación:
5.0

Diane's customer service was outstanding. You're very lucky to have her as an employee. She was masterful in dealing with multiple customers at once, while enduring slow internet response. You could improve your internet connection and/or your reservation system so it is more responsive.

Timothy J. 
Clasificación:
5.0

Give Diane a raise, she is awesome!!

Timothy K. 
Clasificación:
5.0

The truck and trailer seemed to be well maintained, but the truck was not clean. Diane was great. Quick in, quick out. Nice experience.

James C. 
Clasificación:
5.0

were extremely helpful, some of the best customer service I've had actually.

MICHAEL N. 
Clasificación:
4.0

Diane was great!

Kaia P. 
Clasificación:
5.0

It was a great experience and I was happy to do it. The employees were all very very nice especially the crew that check to San when we return.

Sheldon W. 
Clasificación:
5.0

The General Manager at this location was very helpful in clearing up a miscommunication when I, initially, rented the truck. She was very professional and polite. Thank you! It was a pleasure.

Gary C. 
Clasificación:
5.0

El cliente no dejó un comentario.

AMATTO T.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Kaitlyn P. 
Clasificación:
4.0

El cliente no dejó un comentario.

drew S. 
Clasificación:
5.0

The service was excellent when I got the vehicle

Gerald A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lisa T.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Terri B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marvin C. 
Clasificación:
5.0

The trailer was easy to hook up, they helped install ball onto the receiver, and the trailer even had new tires on it. Excellent customer care at this location

william G. 
Clasificación:
5.0

Everyone was great polite and helpful. Nothing to improve on you guys were great Fast check out easy check in

Dale D. 
Clasificación:
1.0

Please return my money. I wasted my time and that guy put my return time wrong. And charged 2 days. And whe. I was there the car is not ready and I can't finish my work. And waisted 1 hour in the day time. Used be they have good service but totally disappointed.

Benjamin K. 
Clasificación:
4.0

El cliente no dejó un comentario.

Luke P. 
Clasificación:
5.0

Richard is especially on point, but have always been happy with the crew at this location for a long time now.

Travis R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Donald J. 
Clasificación:
5.0

Better markings and instructions for the 24/7 pickup processes. Hard to find the barcode, hard to find the key drop box.

Dean G. 
Clasificación:
2.0

The mobile/online rental and return would not work. I was essentially given a 1-800 number by the U-Haul employee to ensure the truck was returned properly and to complete the reservation.

Eric J. 
Clasificación:
5.0

Excellent drop off….great customer service

robert T. 
Clasificación:
3.0

El cliente no dejó un comentario.

Jacqueline M. 
Clasificación:
5.0

Great staff and great customer service

Travis M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Chyll P.  |  Overall Experience 
Clasificación:
5.0

Quick service as a a walk-in for last min trailer renal.

Rodney B. 
Clasificación:
5.0

Professional, well informed, efficient.

Kathe B. 
Clasificación:
5.0

Did a great job, thanks,

John N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tamoria H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Daryl C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard F. 
Clasificación:
5.0

Check that ordered equipment is in the truck before customer leaves.

Diana B. 
Clasificación:
1.0

El cliente no dejó un comentario.

Miguel L. 
Clasificación:
5.0

thank you i was able to complete my work this week,

DOUGLAS K. 
Clasificación:
5.0

The right rear view mirror was cracked am I useable. I dint mind damage in a truck. But when backing up. Both rear view mirrors are necessary. I think whoever parked it. Broke it. The truck was parked incredibly close to another. I think it was hit then.

loren R. 
Clasificación:
5.0

El cliente no dejó un comentario.

gwendolyn K. 
Clasificación:
5.0

The truck was very dirty on exterior otherwise everything else great!!! Employee Angelo very helpful!!!

Vivian P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Scott L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Virginia O. 
Clasificación:
4.0

El cliente no dejó un comentario.

Fredericka E. 
Clasificación:
4.0

El cliente no dejó un comentario.

Melissa O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Artyom A. 
Clasificación:
4.0

I was unable to move the seat forward so I could reach the pedals. I ended up perching forward on the seat to reach the gas pedal. :(. Lots of cracks in the windshield. However, the cabin of the truck was very clean, as was the cargo area. I had trouble closing the rear door: perhaps I wasn't heavy/strong enough to get the door pulled down. I did manage but it took a bit, and was not pretty. But, after trying four other movers who were unable to help (Covid/ quarantine, fishing in Homer, working in Soldotna, and Outside) I was glad to have the truck and do the job myself! The truck and I got it done!

Gwen S. 
Clasificación:
3.0

Pick up did not go smoothly. I used the website to skip the line but it makes no sense for the customer to “find their vehicle” before getting the key and having it brought to the front.

Jonathon B. 
Clasificación:
5.0

Nice location, quite and peaceful

RON P. 
Clasificación:
5.0

More of the same in Alaska. I was planning on a job in Homer and there is only a small U-Haul at the moment. It is a small coastal town and there is storage nearby so for now it will get larger

Albert W. 
Clasificación:
3.0

Improve on the app/online method of renting a vehicle. My experience was a nightmare. Wasted $60 in taxi's as I wasn't able to get my vehicle at the time I wanted it. 24/7 line was a joke and spent over 40 minutes waiting for a rep at almost midnight.

ASHLEY L. 
Clasificación:
1.0

El cliente no dejó un comentario.

Lorie C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Patrick D. 
Clasificación:
5.0

U-Haul is always there to serve. The customer services representative was professional, friendly, fast, and made my experience all the better. My only concern is that the facility seemed understaffed early in the morning because I stood in line for over 20 minutes. Waiting in line for so long to receive excellent service is not that bad, but others may feel differently.

Justin B. 
Clasificación:
2.0

El cliente no dejó un comentario.

Rebecca S. 
Clasificación:
5.0

I've had a storage unit in Anchorage for the past 10+ years and this facility and it's staff have always been great to deal with. They respond quickly to any of my needs and have communicated well via phone and email. My rental experience here has been excellent and I'd highly recommend this facility!

michael m.  |  Overall Experience 
Clasificación:
5.0

Worker had a very great customer service. He was the only one working and had a lot of customers but still remained calm and did a great job helping us. He definitely made the process easy for me.

Talalelei F.  |  First Impressions 
Clasificación:
2.0

First off, my last name is wrong. He asked me 3 times AND it's on my drivers license I gave him. The last name on the unit is nothing near my actual last name. Also, both Uhaul website and the papers I was given when I paid for the unit say access hours are until 10pm. We loaded up my car and got there at 7:30 to have it be closed. So the whole day was pointless because my husband leaves for the slope at 6am and is gone 2 weeks. That's 2 weeks rent I could've saved because I cannot move it by myself. We had to come home and unload my car back into the house until he's home.

GENIFER D.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

RACHEL S.  |  Overall Experience 
Clasificación:
5.0

I have only set up the storage unit, I have not moved in yet. The UHaul staff are quick on their feet and are ready to give 100% while working. I like that.

Amelia F.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Linda M.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Simon R.  |  First Impressions 
Clasificación:
5.0

Thank you U-Haul I've been with U-Haul since 2006 16 years you kept my belongings safe and sound. THANK YOU

WILLY T.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Theresa C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Keith S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Melanie L.  |  Overall Experience 
Clasificación:
2.0

I had paid for 24hr access. As I was hours from leaving the country and storing my entire household at the U-Haul location, my access card was not working after hours. The number for manager in charge - Bri -, no one answered for more than an hour and U-Haul customer service also was unable to reach her after many attempts. As a result, I could not miss my flight, and my unit was left open and a cart of my items left just inside the door. I had to conitnuously call the next morning (after flying out of Anchorage) to get someone to lock my unit. The valuable household items on the cart had disappeared. I was told that my account was not authorized for 24hr access, though my charges paid clearly showed that was paying for them. Additionally, as preparing to move my items in storage overseas, my colleague made attemtps to contact the same manager -Bri- via phone to arrange transfer into a U-Box, but was again unreachable. If a manager is going to be unavailable, there should be an alternate to cover responsibilities to support customers. When I move back to Anchorage, unfortuately, I will be chosing a different location for the storage of my items. It's too bad, as the facility and most of the staff are great, but the most important services and management responsible for providing them are lacking. My collegue who helped me, he provided similar feedback and will also have the same advice to others using that property location.

STEVEN C.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Keith S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

DOROTHY C.  |  Overall Experience 
Clasificación:
5.0

Traci and her staff are very professional and focused outstanding on customer service

KARL P.  |  Overall Experience 
Clasificación:
5.0

Tracy did an excellent job of resolving g the change of a storage unit. Fast and excellent service. ALL staff members assisted in a safe manor. Thank you again.

DOROTHY C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Tione K.  |  First Impressions 
Clasificación:
5.0

That staff at both the Old Seward and the Boundry Ave location are great and went above and beyond to assist me. Thank you all!

Alicia H.  |  Overall Experience 
Clasificación:
5.0

Totally awesome experience with Traci and Kim helping me out

garrett h.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

PATRICK M.  |  Overall Experience 
Clasificación:
1.0

Not enough staff had to wait a very long time then BBC decided to leave as I had another appointment came back later….there is always a long delay to get help at front desk. But I do keep coming back staff are friendly good service when they get time to help a customer.

KAREN M.  |  Overall Experience 
Clasificación:
5.0

Very good customer service by Kim

garrett h.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Sonja T.  |  First Impressions 
Clasificación:
3.0

Disappointed in the lack of lighting inside the storage room. There was trouble with the locks for the outside doors… No one seemed to have a key to open the outside roll up door when I was trying to move my stuff out so I had to go to the set of doors to the left that didn't have a smooth transition to the outside which made it hard with the carts.

Jen C.  |  Overall Experience 
Clasificación:
5.0

Good staff, excellent service and clean place. So amazing

Robert C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

PATRICK M.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Chaz A.  |  Overall Experience 
Clasificación:
2.0

SAME MISTAKE IN BILLING 17 TIMES!! WATED MY TIME FOR MONTHS!!

ROBERT B.  |  Overall Experience 
Clasificación:
5.0

Never had a bad experience always love you guys at the old seward location

Valorie S.  |  Overall Experience 
Clasificación:
5.0

Thank you for everything!

Diane O.  |  Overall Experience 
Clasificación:
5.0

Traci was so wonderful and sweet! She helped us get in our unit super last minute and made sure we had all the supplies we needed. She totally set us up for success and we couldn't be more grateful!

MIKE M.  |  Overall Experience 
Clasificación:
5.0

Huge improvement in the last few months.

Gwen M.  |  Overall Experience 
Clasificación:
5.0

The customer service is excellent at this location. Tracie runs a tip too establishment and your company is lucky to have her A++++

robert m.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Cameron M.  |  Overall Experience 
Clasificación:
5.0

I'm uncertain if U-haul locations are independently owned. Nevertheless, this location is Top Notch. Management and staff is friendly and Professional. They are always ready to meet the customer's needs. Thank you U-Haul.

Stacey T.  |  Overall Experience 
Clasificación:
5.0

Customer service is excellent and the Hawaiian guy working there is an excellent guy asking if I needed any help at all. Very understanding about the situation I'm in. Thank you!

Thomas U.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

MARIO L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Tad B.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Brandon E.  |  Overall Experience 
Clasificación:
5.0

Traci and her staff was very pleasant to work with and innovative in solving problems created by the national reservation system. I will recommend them to all I know. Cheers, Karl

KARL P.  |  First Impressions 
Clasificación:
5.0

Online process was excellent. I received emails regarding access codes and times the facility was open. Then, got to the site with a friend to download a trailer full of belongings and the building and storage room I was assigned was not accessible when I arrived at 7:30 pm. The emails I received showed 24 hours access and another from 5 am to 10 pm. But, the building sign showed 7 am to 7 pm. I was frustrated that I couldn't get after hour assistance as well. I had to take additional time off from work to download everything without assistance the next day. I do appreciate the young lady at the counter the next day however, she listened to my concerns and helped me extend the rental trailer that was due in that day and even got me a storage unit switched over to the building that was accessible to me after 7 pm. This really turned a difficult situation into a good outcome and showed me their customer service commitment. I am a person that expects businesses to practice what they preach in all aspects and will communicate any discrepancies to the highest levels of management. But, I will also give a positive response to good customer service assistance when It's done. So, I personally want to thank this team at the front rental counter for the excellent experience after my frustration with the initial online and on-site move. Thank you for taking care of this once frustrated customer.

Lloyd L.  |  Online Move In 
Clasificación:
5.0

Traci the manager is very professional, very courteous! Even when she is slammed busy she always greets with a smile. I come back to this facility because of the professional treatment. 5 Stars BIG ONES! She is an asset to your company!!

Richard L.  |  First Impressions 
Clasificación:
4.0

The only thing I would have appreciated was an elevator or some type of lift to the second floor.

MARY C.  |  Overall Experience 
Clasificación:
5.0

Great job guys keep it up 👍🏼

Aaron T.  |  Overall Experience 
Clasificación:
5.0

Exceptionally clean and secure.

RICHARD D.  |  Overall Experience 
Clasificación:
2.0

Staff were very kind and personable; however, the second floor of the storage facility is not ADA-accessible (there is no elevator, only stairs) and the only available storage unit in the size I needed was on the second floor. Because of mobility issues and lack of ADA access, it will take me multiple days to finish unloading my items into my unit. In addition, to unload or load items into/from the units you have to enter through the main store entrance and have staff accompany you to unlock side doors that access a narrow alley outside. Otherwise you're forced to cart them through the main store area, which is difficult to maneuver a dolly or flat cart through, and through multiple card-keyed doors that you must register and unlock each time. To access the alley you must go in the main store and request that staff accompany you to unlock the outside access doors in an alley then walk back out to the front to drive your vehicle around to the alley. The alley is barely wide enough to accommodate a parked vehicle while allowing any others to pass yet it is the only exit for all vehicles being used to access the storage unit areas. Five stars for the employees (and it's not their fault the building was built the way it was), one star for accessibility difficulties. Giving it an overall rating of "below average" as all other storage facilities I've ever been to are ADA-accessible and do not suffer from the complex vehicle access challenges this one has. I would have chosen a different facility but my U-pod is being shipped to and stored at this one and once it arrives I plan to the items from my storage unit into it. I didn't want to be juggling storage at two different businesses.

JillMarie S.  |  First Impressions 
Clasificación:
5.0

Awesome people, helpful and quick service.

Kenneth C.  |  First Impressions 
Clasificación:
5.0

Theonlyissueispayingfortheirserviceitshouldbehalfpaycashandhalfoncreditcardpaywentnotallcashpaymentorallcreditcardpaymentitwasandstillisaissueandtheywerehavingissueswiththerecomputerprogramneedscleaningupwenttoslowneedstechnicalsupportneedsupdatedlosingcustomerscauseofcnmputerwaittime

Jodie A.  |  First Impressions 
Clasificación:
5.0

Kimberly is a wonderful sweet lady and was very helpful and saved my day with her wonderful customer service.

Zachry R.  |  First Impressions 
Clasificación:
5.0

International self storage on c str and international in Anchorage I feel the ones running it is who is trying to break in. It happened during day not at night they claimed Our stuff was safe but I wasn't taking chances. I got a unit at unhaul right away. Be warned it is not worth going any place else. Besides u-haul offers insurance. That alone is worth it to me. The woman who helped us was super awesome and showed us how to gain access and gave us a map. She totally rocks!!!!!!!!(

JASON S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Linda N.  |  Online Move In 
Clasificación:
4.0

El cliente no dejó un comentario.

susan g.  |  Overall Experience 
Clasificación:
3.0

The trucks were always parked in the way if you have a vehicle bigger than a car. Poor access due to parking truck in the way of customer traffic

mark r.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Rick W.  |  Overall Experience 
Clasificación:
5.0

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RICHARD D.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Dane R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Steven R.  |  First Impressions 
Clasificación:
2.0

El cliente no dejó un comentario.

LINDSEY R.  |  Overall Experience 
Clasificación:
5.0

Very helpful!

Owen M.  |  First Impressions 
Clasificación:
5.0

The female at the counter was exceptional. She was courteous, helpful and professional! We appreciated her professionalism and service!!

Jennifer H.  |  First Impressions 
Clasificación:
5.0

Storage experience was excellent. I appreciated the security protocols, and especially the climate and humidity controls since I stored art works as well as photos. I would encourage management to add desk personnel during hours of high customers numbers to reduce the line wait time. Overall, I will gladly return to U-Haul for self-storage and vehicle rental and enthusiastically recommend it to family and friends. Hi, Steve! Carrie

Carrie B J.  |  Overall Experience 
Clasificación:
5.0

Staff were patient and kind going above and beyond to help me after a family emergency. Gracias.

Rebecca W.  |  First Impressions 
Clasificación:
2.0

I moved out properly and I was still charged rent the next month and even a late fee. I called this location and was never able to get a hold of anyone, and would have to wait literally hours on the general customer service line. It took three calls to the customer service line to resolve the issue--lors of wasted time.

Andrew T.  |  Overall Experience 
Clasificación:
2.0

Customer service lacks. I needed help when I arrived. The person expected me to know what to do with my code. Then my code didn't work so I was told to come back the next day if though I truck load of things. They could have opened the door and let me unload but didn't.

Christie W.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Rick W.  |  First Impressions 
Clasificación:
1.0

Code was wrong. I had to go in. Girl at the counter said my code would work. It did not. Came back a 2nd time and the code still did not work. I was then informed that access to storage on my side is only until 7 pm? I still don't know if that's true but the fact that there is confusion about whether or not I can get to my unit at the quote AND EMAILED time 5am to 10pm pisses me off. I will not be getting a 2nd month and I will move my business elsewhere. My code did not work so the girl gave me a new code. That one worked, but it should never have even been an issue. Get your crap together uhaul.

Robert S.  |  Online Move In 
Clasificación:
1.0

Hi so I reserve a storage where I have an access for 24 hours and when I got there they didnt even know I had a storage unit reserved and on top of that i thought when u sign up reserve we get free automatic pad locks? I have to pay for the lock waited and greeted with unpleasant attitude but thats fine because it seems like the guy was having a bad day and hard day. So i was wondering if The one i signed up and reserved to have an access for 24hours is available because thats why i rented the uhaul so I can go back and fort. And I didn't have the chance to look at my reservation space? So i would like to talk to the branch manager or the owner of the company because, likewise I had a long day but i dont be bringing that to work so If you have a chance my number is (907) 744-4292.. please give that or have the manager, owner call me. Gracias

Nhel A.  |  First Impressions 
Clasificación:
2.0

The staff & facility was great. The wait line was long. I wouldn't recommend the storage for an upstairs unit since there is no elevator.

MARY C.  |  First Impressions 
Clasificación:
4.0

The representative I originally began the application with forgot to add 24/7 access, but the manager was able to fix it--even very late into the evening.

Andrew T.  |  Online Move In 
Clasificación:
4.0

Store forgot to set my access to 24/7, but manager resolved.

Andrew T.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Kerry T.  |  Overall Experience 
Clasificación:
4.0

The only issue I had was having to put in access code to one side before I could use the access code machine that my building had across from eachother. Also, there was no lighting in unit, being it winter in AK most months out of the year' it was inconvenient.

Valerie J.  |  First Impressions 
Clasificación:
5.0

Ray was God Sent. I've been to this U-Haul location a few times and Ray has always been Professional, kind, and expeditious. I almost gave away and vintage bicycle due to a move and lack of space when Ray asked, do you need a rental unit? We recently had a bunch come available. His question was the answer I needed in the Fog of the stress of my Move. Thank you Ray for always being at your Best.

Stacey T.  |  First Impressions 
Clasificación:
3.0

The young man working the front desk lacks in customer service skills. I feel that he is not knowledgeable about the storage options and he did not provide clarity about location of the unit we rented and did not mention that uhaul had their own locks on the unit. The person that answered the phone when we realized we could not access the unit due to being locked, was very helpful and had someone come unlock the unit for us very quickly. Overall the Uhaul experience was great, with the exception of the young man at the desk, he may need more training on how to interact with customers. ¡Gracias!

Jose M.  |  First Impressions 
Clasificación:
2.0

If you want a square to put your belongings in, Uhaul has expensive rooms for that. If you want to wait forever in line, Uhaul knows how to waste your time. If you wanted to be offended, Uhaul hires the best customer service people for that. I'll tell you, if I am providing you a good amount of money for a weak service, and your employees give me any attitude (hateful female I have encountered twice), or do not make me feel valued as a customer; I will create accounts around the web and make this review noticed. You want to waste my time, charge my card and hold my money, and then when I call to speak with the General Manager, Steve Womack doesn't answer. What a disgrace to the Uhaul community. It is difficult to mess up a franchise, where all you have to do is support the business model and keep happy customers.

justin b.  |  Overall Experience 
Clasificación:
5.0

Cade was especially helpful!

Kristen U.  |  Overall Experience 
Clasificación:
1.0

Unsanitary, very uncomfortable and not well-maintained. The least favorite business location I've ever been to.

victoria p.  |  First Impressions 
Clasificación:
2.0

My experience with Uhaul storage was perfect until the day I moved out. I had reserved a 10' truck to move out my belongings on the last day of my billing cycle. The reservation was for a return trip with a base cost of $19.99. When I arrived to pick up the truck, I was told by the Asst. Mgr there were no 10' trucks to rent, that Uhaul had overbooked. I was then told there was a 10' truck but it was only for one ways and it would be $118 and I'd have to drop it off at another Uhaul location. I was not going to pay $100 more for a truck especially b/c this was not my fault. Nor did I have the time to drop the truck off on the other side of town. I instead started unloading my storage with my car but because the location closes at 7 I had to return the next day to finish. The Asst Mngr said I wouldn't be charged for the next month since I was now on day 1 of the next billing cycle, but I was charged and had to speak with a Uhaul rep (Raymond - who was excellent!) about reversing the charges. I had to take off the 1/2 half of this day from work in order to empty the storage unit as well. Lastly, when I asked about the $50 guarantee that's posted on your wall behind the counter, I was told my reservation didn't qualify because of the overbooking. This makes no sense. I made a reservation - the reservation was not fulfilled. It caused me all sorts of trouble, but the guarantee isn't valid because you overbooked? I have worked as a Logisitics Manager the past decade and have both used Uhaul for personal moves as well as for work related moves. I'll be hesitant to put myself in the same position with the company going forward and will be looking at other options.

Jeff F.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Angus K.  |  First Impressions 
Clasificación:
5.0

Great staff. I appreciate the kindness and taking the time that answer my many questions. Thank you from a very satisfied customer.

Hilary T.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

James T.  |  First Impressions 
Clasificación:
5.0

the front desk lady was extremely helpful and friendly.

peter y.  |  First Impressions 
Clasificación:
4.0

I have good good experience with those who have good customer services. Had hard time with one male person two years ago. After that had good experiences since, as long as I keep in contact with them.

Teresa C.  |  First Impressions 
Clasificación:
1.0

El cliente no dejó un comentario.

benjamin h.  |  Overall Experience 
Clasificación:
5.0

Your place is great and your employees are a wonderful asset to your company!!!!

KRISTINE D.  |  Overall Experience 
Clasificación:
5.0

Customer Service, Raymond P , was Great! He was professional, friendly and personal. Raymond found what I needed and explained. He is an asset employee to your business at Uhaul!

KRISTINE D.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Stephen M.  |  Overall Experience 
Clasificación:
5.0

Great service.

Joshua E.  |  First Impressions 
Clasificación:
1.0

Was only one nice employee the entire time I had my storage unit there. Everyone else was rude and unpleasant I had move out because of customer service conflicts.

Brenton J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin K.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

emily p.  |  First Impressions 
Clasificación:
4.0

No problems with facility or faculty. It would be nice if 'storage' was open 24/7.

DENNIS D.  |  Overall Experience 
Clasificación:
5.0

The first month was free, it was climate controlled, and great size for what I needed. Thank you for being in a good place for me!

carrol a.  |  Overall Experience 
Clasificación:
5.0

Really good service. I always use uhaul

Emmanuel M.  |  First Impressions 
Clasificación:
3.0

Make the storages accessible at all hours.

Mary B.  |  First Impressions 
Clasificación:
5.0

They were very friendly and helpful.

Michelle E.  |  First Impressions 
Clasificación:
5.0

The girl at the counter was patient and very knowledgeable about all products and services. Very efficient and tried to go as quickly as she could, servicing the long line by herself.

melissa s.  |  First Impressions 
Clasificación:
5.0

The U-Haul enployees are absolutely amazing! They are empathetic, understanding and so helpful! My items are 100% safe and secure here. I'll definitely continue to use the services at U-Haul again!

Shaienne L.  |  Overall Experience 
Clasificación:
5.0

Very nice, clean facility and a very helpful staff. I have used storage facilities in several states and locations over the years and this is the best I have ever seen.

Daniel B.  |  Overall Experience 
Clasificación:
4.0

The storage unit grounds were a little tight to maneuver around. I'm sure a box truck wouldn't have fit at my unit. The key card access didn't work at first and had to be checked in manually.

Rodger J.  |  First Impressions 
Clasificación:
5.0

Excellent customer service

brooke s.  |  First Impressions 
Clasificación:
2.0

When I signed up I had 24 hour access but wasn't able to get inside I was also supposed to be set up on auto pay which never happened until I was charged a late fee. For $200 a month not worth it

Kelsey L.  |  Overall Experience 
Clasificación:
5.0

Wonderful customer service and help made this so easy

Anthony C.  |  First Impressions 
Clasificación:
1.0

Not everything was 100% poor, but hey, I can't fit a full description into 200 characters so the rating went down as I filled this out.

Clinton J.  |  First Impressions 
Clasificación:
4.0

Everything went great.. I hired some two guys to help with the move. The only negative is U-haul is a very busy place,,long line to get anything done!

carrol a.  |  First Impressions 
Clasificación:
2.0

Past couple of months the doors opened by detecting my truck. Keypad NEVER used to access bldg. Unit was not individually monitored as stated, which is false advertising. Moved to a SECURE location.

Christie L.  |  Overall Experience 
Clasificación:
5.0

new to Anchorage ,thanks to everyone

Jamed T.  |  First Impressions 
Clasificación: