You charged me a $44 fuel surcharge for driving the vehicle 12miles, I couldn't put the gas in I used because it was less than a gallon. You people are false advertising thrives, when I rent a truck advertised at 19.50 and get a bill for $88. Get bent!Hunter D.
Customer Reviews for U-Haul Moving & Storage of Anchorage
Anchorage, AK 99503
(South of Tudor and north of International Airport Rd)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
The van worked out greatKevin S.
Make sure to have a vehicle ready when people book ahead of time. I booked a 10 foot van 5 days ahead, but when I showed up ,they told me they don't have a key for it. They only had cargo van available for me. The customer service was bad, lack of knowledge, not a good problem solver. She acted like nothing was wrong. Very disappointed, will never go back to this location and will everyone I know bot to go there.Vatcharachai K.
El cliente no dejó un comentario.James C.
El cliente no dejó un comentario.Jordan B.
El cliente no dejó un comentario.ALEXSANDER S. | Overall Experience
The employees would not help me at all concerning our help move issues. I asked for a manager and was told he was in a meeting and they would not go get him. I felt like they were lazy and didn't care about my concerns. All they kept saying was its not our issue and we can't help you with that problem.Mark K.
El cliente no dejó un comentario.Noam K.
El cliente no dejó un comentario.GODFREY M.
Truck was not clean and some damage was not marked with X . Staff was quick and efficient and super friendly just the truck this time was very muddy inside and outTeresa P.
El cliente no dejó un comentario.thomas P.
I don't think there is one from me because you guy's are awesome phenomenal, above and beyond thanks a lot.adson A.
Don't rent trailers out with bald tires that bounces all over the road emptyDanny Q.
El cliente no dejó un comentario.oscar P.
El cliente no dejó un comentario.Brian M.
Trailer is pretty beat up. Overall location is croweded and dirty looking People are friendlyCurtis S.
El cliente no dejó un comentario.Sisuli U.
El cliente no dejó un comentario.Kristi D.
El cliente no dejó un comentario.Desiree L.
Rent exorbitant, place dirty, staff unprofessional but nice.Robert T. | Overall Experience
Gerald is an honest employee, he took the time to make sure I got all of my belongings that I had forgot in the front cab today. This man pays attention to the details!!travis R.
Check in personal couldn't have cared less about check In process. Lot staff were excellent and helpfulMark M.
Allen was so kind and helpful!MORGAN D.
The vehicle had multiple cracks on the windshield. The driver seat was ripped. It smelled rotten fish inside.Oleg K.
The tank had barely any gas in it. Thankfully I only drove it a little. I put gas in in 1 block away, and was frustrated with myself for putting too much gas in it. It only needed 2 or so gallons. Then when I returned it, the attendant told me they would email me a receipt. I later discovered they charged me for 2 gallons of gas. AFTER putting extra gas in the truck. What a scam! The manager never returned my calls. They just helped themselves to my credit card, and charged what they wanted.Greg G.
My Husband and I had a very pleasant and accommodating experience. The employees work well together for efficient problem solving and are respectful of customers time. Our truck was clean and even had two adorable watermelon air-fresh tags. I highly recommend to any person who is looking to transport items to use this U-Haul!isobela B.
El cliente no dejó un comentario.Talos K. | Online Move In
Little more time explaining the process.Michael O.
I would say, honor the prices that were told was told one thing at the counter and was charged a different price. It was explained that the first 50 miles were free after that $.99 per mile I went a total of 15 miles I was charged for the 15 miles I guess that's my fault for not having him put it in the paperworkRICHARD W.
The young lady that helped us out went above and beyond to help us during the long time we spent there due to so many mixups prior to arriving. Never again will we rent at any location that's not on old Seward.Amy D. | First Impressions
El cliente no dejó un comentario.TONY S.
El cliente no dejó un comentario.Gerald G.
I will NEVER use Uhaul again. The workers are seriously untrained and put me and my family in dangerous peril by not properly attaching the auto-transport.JULIA H.
Service was smooth and easyROBERT A.
Allen Ala was great!!Joseph Dingman D.
El cliente no dejó un comentario.rose R.
Where to even start. Incompetence at every step of the process. First, after renting the trailer on the website, i got a call saying it wasnt actually available. Then it was. When i went there, my trailer was actually a couple hundred miles away. Long lines, slow service, a long ridiculous checkout process. Everyone i dealt with was an idiot. Finally, because my trailer wasnt available, they gave me a 26 foot truck. They said it was ready, so i went outside and there was a different truck parked where they said mine would be. so i just took that one instead. I did the job i needed to do, then returned the truck, got my receipt, everything. 3 days later i got a call asking when i was planning on returning the truck. i told them i'd done that 3 days ago. idiots. worst service ever. never will rent from u haul again.Cal C.
While the location and equipment was clean, communication was not the greatest. I understand being short staffed and I'm not even sure it was this location whom should have communicated with me or not. My rental was suppose to be 24/7 pick up and when arriving at 230am nothing was ready. Had to wait till 9am for facility to open then was told someone should have contacted me and they hadn't. After picking it up, nothing was correct on the reservation. I had reserved this 6 months prior and according to my reservation it was correct but something on Uhauls end was not. My dates were wrong, location drop off was wrong, number of days being rented and the amount being charged per mile had gone up. Better communication overall could go a long way for uhaul.Chelsey R.
El cliente no dejó un comentario.GLENN R.
El cliente no dejó un comentario.Sophie R.
El cliente no dejó un comentario.Michael C.
El cliente no dejó un comentario.Michael C.
El cliente no dejó un comentario.Katey N.
The truck broke downRonald M.
This site has some customer service issues and Uhaul has some problems with their business practices. Why does someone need a receipt to return Uhaul-branded boxes? Do you think someone is printing these things off somewhere? You guys must be hurting for cash. I attempted to return some boxes. Found my receipt for all but a large box that I had left over. The system couldn't find my order, even with receipt, so I had to wait for almost 30 minutes to get my refund. When they ran it, they, or the system, short-changed me, only giving me about 75% of their value. I had to wait another 10 minutes until someone was able to track down the manager. I guess he ended up giving the guy who went to look for him a couple of bucks out of his own pocket, but man, that was just crazy. It shouldn't have been that hard to return boxes. At the very least, you should resolve the issue as quickly as possible and have staff figure it out afterwards; there's no sense leaving a customer waiting that long.William K.
The customer service at vehicle pickup was unprofessional. The agents were cussing to each other and about other customers to us. There was little to no instruction given regarding vehicle operation or procedures. We were charged for a dolly and furniture dolly and yet none were provided for us. Overall this was not a positive experience.MARIA W.
Kimberly was extremely helpful when the online check-in the night before wasn't working. She helped even through the store was closed. The next day she was wonderful when I came in and chose in person pick up. Turning the uhaul the next day was easy and seem less. inYou're online check-in system isn't helpful at all. You don't list where to find the bar code to scan in. You should tell people upfront that they need another number/person to call and that wasn't working saying they number was invalid. You should also tell customers before pick up that you need to up load your id when you reserve not at pick up.Yvonne D.
Lacking in customer service greatly. Don't deal with Stefon. He might be cute but he's a smug rude asshole with little people skills. The truck had transmission problems and was very dirty inside. I would not recommend this location at all.Olivia O.
Nice new truck and my husband enjoyed driving it.Steven W.
El cliente no dejó un comentario.paul S.
The associate who helped us was nice and offered solutions but the 1-800 number wasn't friendly and basically threw out everything our rep told us.Brentt A.
The customer service is lacking. Information given over the phone was different then what I received at the location. When trying to clarify charges rep walked away to get manager. I was not being inappropriate to rep. Embrassing to make a scene for no reason in front of so many customers when trying to understand what was occurring with charges. It was a very upsetting interaction. I work with patients who actually yell at me and I would never respond in that manner. Equipment was great and charged for rental fair.erin M.
They charged me for gas and I have pictures of both pick up and drop off that we filled it exactly where they gave it to us. I waited in line to be checked out they told me I could just leave without any paper trail, then we got a phone call asking where our u-haul was, we told them we had already dropped it off but no one gave us official paperworkâ€¦overall a bad experience. When I asked any questions when we were picking up no one had answersâ€¦Hannah R.
The wait line for a customer service rep was quite long. More staff would move people along more efficiently.Carol F.
Staff was observant, helpful and took care of me right away.SHANNON LEVON B.
Tristan provides great customer service and is politeTravis R.
El cliente no dejó un comentario.Paul S.
Just go to Allen. He was awesome. The younger white guy was a little sassy but Allen saved the day from that mess. Definitely would work with him again.Vivian H.
The 2 guys who 1.) processed vehicle pick up and 2.) vehicle turn who very helpful and polite.DARIN U.
Not very clean but truck ran well. Staff will answer phone fast but put you on hold and wont get back to you. Wasted 35 min on hold on call 1 and 25 min on second call. Need more staff if this place is too busy. Staff are polite and friendly.david L.
El cliente no dejó un comentario.Dale M.
28 min late and charger for a full day rental, need rent at this location, bad attempt, poor customer service.Rodney B.
Just keep on what they're doing! Best workers and best rentals!herminigilda O.
The young woman staffing the counter was working alone, very busy and kept her calm and charm.JOHN W.
I should have been given a stipend for extreme change of plan.JOHN S.
El cliente no dejó un comentario.Robert G.
Make sure the reserved equipment is actually available. The employees at 4751 Old Seward were very friendly and their customer service was above average. The equipment drove like a tank, rattled and shook horribly. The appliance dolly that i received, that I paid extra for, the strap for securing appliances was cut off basically making it useless. A waste of my money!!!!Gerald B.
El cliente no dejó un comentario.julie O.
There was a mixup with my reservation through the call center. So my phone number was on someone else's account when they were called for confirmation they canceled my reservation so I had to rent a more expensive vehicle I was not excited but everything in place to move on that day, it was an obvious mistake on your part but no consideration was made or even an apology. I'm not even sure how it could have happened. Maybe you should take a look at your systemsDaniel B.
El cliente no dejó un comentario.su V.
Excellent customer service focus at drop offAl B.
Provide blocks and tongue supports for after-hours trailer returns. Also having to park a trailer on an incline is not safe.Steve B.
El cliente no dejó un comentario.Teresa P.
Despite our reservation number and confirmation text and email, they did not have a record of our reservation and no vehicle for us. Very disappointing.Christopher M.
Clean the vehicle.David R.
The staff could not find the vehicle I dropped off at their facility and left me a phone message they would report it as stolen if I didn't return it. It took me 40 minutes on the phone to straighten it out. Then I got some hard to explain charges I will not contest. Too much pain.Marek M.
The right turn and exit at the location is real tight, and one way sign is big but wider parking is recommended. Raymund has excellent customer service including the crew outside are very respectful.Arturo B.
El cliente no dejó un comentario.alec M.
Worked for us to ship two arm chairs and a queen bed and foundation. Thank you for a quick service on the rent.Lyle M.
Returned my truck just as the store was closing and staff member greeted me and closed me out and was courteous while doing so.William T.
Would like to have a final bill for the rental sent tome as I was sharing with another person that would like to share with me befor we part. My phonei is 724-664-7517.Edward L.
I was put on 5 minute hold three times. Had to call another location which did not have the truck I needed but they recommended I book online and call another phone number (traffic dept) if I have any issues with online booking.Zoya R.
This location was walking distance from my hotel. Needed a pickup for a small move. Worked great. Thank you.Gregory S.
Front service and returns were very fast and friendly. Allen was very helpful!!!donald B.
El cliente no dejó un comentario.Louise L.
El cliente no dejó un comentario.vashti P.
Good service, thanks.Robert R.
When I arrived to pick up the truck none of my equipment was inside; I had to go back inside to request the two dollies and the furniture pads. I realized later that I had been given an appliance dolly when I had requested a furniture dolly, and that the furniture pads were wet and unusable. Otherwise I had an uneventful experience, and the truck did what it was supposed to. Next time it would be nice if the truck had gas in the tank at pick up.Ashana D.
El cliente no dejó un comentario.Travis E.
I came in crying and left smilingDarlene R. | First Impressions
El cliente no dejó un comentario.Neils D.
Again great service these guys were busy , but took the time to check me in and I appreciate it thanksTerry M.
Diane was wonderful and extremely helpful. My rental process was seamless!Lydia W.
I was not told the location of the unit. Called number and got national who transferred me to local. From there all went smoothly.Grey S. | Online Move In
Needs more equipment to rent not much available had to rent two different vehicles from what I wanted and paid collision coverage twice.Angel F.
The two uhaul agents women when I picked up the pickup on 8/17 early morning and man & woman when I dropped off on 8/19 early morning were most awesome. Very excellent and helpful. Thanks again for the stellar equipment & service. Regards, CarlosCarlos P.
El cliente no dejó un comentario.Taro S.
El cliente no dejó un comentario.Patrick D. | Overall Experience
Excellent customer service!Heidi B.
N0 help at counter. Truck was a piece of work.John M.
Costumer service was great Allen help me and accommodate what I need.mila I.
Diane Peterson at the tudor old Seward location in Anchorage Alaska was absolutely fantastic and helped me with all the complicated details effectively and quickly and that was greatly appreciated.Jonathan S.
My vehicle got broken into and I was told that it would be safe to park my vehicle here while I rent a Uhaul truck for a week. I have them check the security cam but the image is just too blurry.KONG L.
El cliente no dejó un comentario.Kime D.
All of staff have been great and very helpful towards me as customer, only improvement would be interior truck sanitation, steering wheel, shifter, ectTravis R.
El cliente no dejó un comentario.KIMBERLY L. | Overall Experience
I have never experienced anything but great service from the U-Haul team no matter what location I visit.Rogers B. | Overall Experience
A little pricey, but great facility.Whitney W. | Overall Experience
El cliente no dejó un comentario.Amber P. | First Impressions
El cliente no dejó un comentario.Abeny M. | Overall Experience
El cliente no dejó un comentario.Brian M. | Overall Experience
El cliente no dejó un comentario.AMATTO T. | Overall Experience
El cliente no dejó un comentario.Lisa T. | Overall Experience
El cliente no dejó un comentario.Chyll P. | Overall Experience
I've had a storage unit in Anchorage for the past 10+ years and this facility and it's staff have always been great to deal with. They respond quickly to any of my needs and have communicated well via phone and email. My rental experience here has been excellent and I'd highly recommend this facility!michael m. | Overall Experience
Worker had a very great customer service. He was the only one working and had a lot of customers but still remained calm and did a great job helping us. He definitely made the process easy for me.Talalelei F. | First Impressions
First off, my last name is wrong. He asked me 3 times AND it's on my drivers license I gave him. The last name on the unit is nothing near my actual last name. Also, both Uhaul website and the papers I was given when I paid for the unit say access hours are until 10pm. We loaded up my car and got there at 7:30 to have it be closed. So the whole day was pointless because my husband leaves for the slope at 6am and is gone 2 weeks. That's 2 weeks rent I could've saved because I cannot move it by myself. We had to come home and unload my car back into the house until he's home.GENIFER D. | First Impressions
El cliente no dejó un comentario.RACHEL S. | Overall Experience
I have only set up the storage unit, I have not moved in yet. The UHaul staff are quick on their feet and are ready to give 100% while working. I like that.Amelia F. | First Impressions
El cliente no dejó un comentario.Linda M. | First Impressions
El cliente no dejó un comentario.Simon R. | First Impressions
Thank you U-Haul I've been with U-Haul since 2006 16 years you kept my belongings safe and sound. THANK YOUWILLY T. | Overall Experience
El cliente no dejó un comentario.Theresa C. | First Impressions
El cliente no dejó un comentario.Keith S. | Overall Experience
El cliente no dejó un comentario.Melanie L. | Overall Experience
I had paid for 24hr access. As I was hours from leaving the country and storing my entire household at the U-Haul location, my access card was not working after hours. The number for manager in charge - Bri -, no one answered for more than an hour and U-Haul customer service also was unable to reach her after many attempts. As a result, I could not miss my flight, and my unit was left open and a cart of my items left just inside the door. I had to conitnuously call the next morning (after flying out of Anchorage) to get someone to lock my unit. The valuable household items on the cart had disappeared. I was told that my account was not authorized for 24hr access, though my charges paid clearly showed that was paying for them. Additionally, as preparing to move my items in storage overseas, my colleague made attemtps to contact the same manager -Bri- via phone to arrange transfer into a U-Box, but was again unreachable. If a manager is going to be unavailable, there should be an alternate to cover responsibilities to support customers. When I move back to Anchorage, unfortuately, I will be chosing a different location for the storage of my items. It's too bad, as the facility and most of the staff are great, but the most important services and management responsible for providing them are lacking. My collegue who helped me, he provided similar feedback and will also have the same advice to others using that property location.STEVEN C. | Overall Experience
El cliente no dejó un comentario.Keith S. | First Impressions
El cliente no dejó un comentario.DOROTHY C. | Overall Experience
Traci and her staff are very professional and focused outstanding on customer serviceKARL P. | Overall Experience
Tracy did an excellent job of resolving g the change of a storage unit. Fast and excellent service. ALL staff members assisted in a safe manor. Thank you again.DOROTHY C. | First Impressions
El cliente no dejó un comentario.Tione K. | First Impressions
That staff at both the Old Seward and the Boundry Ave location are great and went above and beyond to assist me. Thank you all!Alicia H. | Overall Experience
Totally awesome experience with Traci and Kim helping me outgarrett h. | Overall Experience
El cliente no dejó un comentario.PATRICK M. | Overall Experience
Not enough staff had to wait a very long time then BBC decided to leave as I had another appointment came back later….there is always a long delay to get help at front desk. But I do keep coming back staff are friendly good service when they get time to help a customer.KAREN M. | Overall Experience
Very good customer service by Kimgarrett h. | First Impressions
El cliente no dejó un comentario.Sonja T. | First Impressions
Disappointed in the lack of lighting inside the storage room. There was trouble with the locks for the outside doors… No one seemed to have a key to open the outside roll up door when I was trying to move my stuff out so I had to go to the set of doors to the left that didn't have a smooth transition to the outside which made it hard with the carts.Jen C. | Overall Experience
Good staff, excellent service and clean place. So amazingRobert C. | First Impressions
El cliente no dejó un comentario.PATRICK M. | First Impressions
El cliente no dejó un comentario.Chaz A. | Overall Experience
SAME MISTAKE IN BILLING 17 TIMES!! WATED MY TIME FOR MONTHS!!ROBERT B. | Overall Experience
Never had a bad experience always love you guys at the old seward locationValorie S. | Overall Experience
Thank you for everything!Diane O. | Overall Experience
Traci was so wonderful and sweet! She helped us get in our unit super last minute and made sure we had all the supplies we needed. She totally set us up for success and we couldn't be more grateful!MIKE M. | Overall Experience
Huge improvement in the last few months.Gwen M. | Overall Experience
The customer service is excellent at this location. Tracie runs a tip too establishment and your company is lucky to have her A++++robert m. | Overall Experience
El cliente no dejó un comentario.Cameron M. | Overall Experience
I'm uncertain if U-haul locations are independently owned. Nevertheless, this location is Top Notch. Management and staff is friendly and Professional. They are always ready to meet the customer's needs. Thank you U-Haul.Stacey T. | Overall Experience
Customer service is excellent and the Hawaiian guy working there is an excellent guy asking if I needed any help at all. Very understanding about the situation I'm in. Thank you!Thomas U. | First Impressions
El cliente no dejó un comentario.MARIO L. | Overall Experience
El cliente no dejó un comentario.Tad B. | First Impressions
El cliente no dejó un comentario.Brandon E. | Overall Experience
Traci and her staff was very pleasant to work with and innovative in solving problems created by the national reservation system. I will recommend them to all I know. Cheers, KarlKARL P. | First Impressions
Online process was excellent. I received emails regarding access codes and times the facility was open. Then, got to the site with a friend to download a trailer full of belongings and the building and storage room I was assigned was not accessible when I arrived at 7:30 pm. The emails I received showed 24 hours access and another from 5 am to 10 pm. But, the building sign showed 7 am to 7 pm. I was frustrated that I couldn't get after hour assistance as well. I had to take additional time off from work to download everything without assistance the next day. I do appreciate the young lady at the counter the next day however, she listened to my concerns and helped me extend the rental trailer that was due in that day and even got me a storage unit switched over to the building that was accessible to me after 7 pm. This really turned a difficult situation into a good outcome and showed me their customer service commitment. I am a person that expects businesses to practice what they preach in all aspects and will communicate any discrepancies to the highest levels of management. But, I will also give a positive response to good customer service assistance when It's done. So, I personally want to thank this team at the front rental counter for the excellent experience after my frustration with the initial online and on-site move. Thank you for taking care of this once frustrated customer.Lloyd L. | Online Move In
Traci the manager is very professional, very courteous! Even when she is slammed busy she always greets with a smile. I come back to this facility because of the professional treatment. 5 Stars BIG ONES! She is an asset to your company!!Richard L. | First Impressions
The only thing I would have appreciated was an elevator or some type of lift to the second floor.MARY C. | Overall Experience
Great job guys keep it up 👍🏼Aaron T. | Overall Experience
Exceptionally clean and secure.RICHARD D. | Overall Experience
Staff were very kind and personable; however, the second floor of the storage facility is not ADA-accessible (there is no elevator, only stairs) and the only available storage unit in the size I needed was on the second floor. Because of mobility issues and lack of ADA access, it will take me multiple days to finish unloading my items into my unit. In addition, to unload or load items into/from the units you have to enter through the main store entrance and have staff accompany you to unlock side doors that access a narrow alley outside. Otherwise you're forced to cart them through the main store area, which is difficult to maneuver a dolly or flat cart through, and through multiple card-keyed doors that you must register and unlock each time. To access the alley you must go in the main store and request that staff accompany you to unlock the outside access doors in an alley then walk back out to the front to drive your vehicle around to the alley. The alley is barely wide enough to accommodate a parked vehicle while allowing any others to pass yet it is the only exit for all vehicles being used to access the storage unit areas. Five stars for the employees (and it's not their fault the building was built the way it was), one star for accessibility difficulties. Giving it an overall rating of "below average" as all other storage facilities I've ever been to are ADA-accessible and do not suffer from the complex vehicle access challenges this one has. I would have chosen a different facility but my U-pod is being shipped to and stored at this one and once it arrives I plan to the items from my storage unit into it. I didn't want to be juggling storage at two different businesses.JillMarie S. | First Impressions
Awesome people, helpful and quick service.Kenneth C. | First Impressions
TheonlyissueispayingfortheirserviceitshouldbehalfpaycashandhalfoncreditcardpaywentnotallcashpaymentorallcreditcardpaymentitwasandstillisaissueandtheywerehavingissueswiththerecomputerprogramneedscleaningupwenttoslowneedstechnicalsupportneedsupdatedlosingcustomerscauseofcnmputerwaittimeJodie A. | First Impressions
Kimberly is a wonderful sweet lady and was very helpful and saved my day with her wonderful customer service.Zachry R. | First Impressions
International self storage on c str and international in Anchorage I feel the ones running it is who is trying to break in. It happened during day not at night they claimed Our stuff was safe but I wasn't taking chances. I got a unit at unhaul right away. Be warned it is not worth going any place else. Besides u-haul offers insurance. That alone is worth it to me. The woman who helped us was super awesome and showed us how to gain access and gave us a map. She totally rocks!!!!!!!!(JASON S. | First Impressions
El cliente no dejó un comentario.Linda N. | Online Move In
El cliente no dejó un comentario.susan g. | Overall Experience
The trucks were always parked in the way if you have a vehicle bigger than a car. Poor access due to parking truck in the way of customer trafficmark r. | Overall Experience
El cliente no dejó un comentario.Rick W. | Overall Experience
ARICHARD D. | First Impressions
El cliente no dejó un comentario.Dane R. | First Impressions
El cliente no dejó un comentario.Steven R. | First Impressions
El cliente no dejó un comentario.LINDSEY R. | Overall Experience
Very helpful!Owen M. | First Impressions
The female at the counter was exceptional. She was courteous, helpful and professional! We appreciated her professionalism and service!!Jennifer H. | First Impressions
Storage experience was excellent. I appreciated the security protocols, and especially the climate and humidity controls since I stored art works as well as photos. I would encourage management to add desk personnel during hours of high customers numbers to reduce the line wait time. Overall, I will gladly return to U-Haul for self-storage and vehicle rental and enthusiastically recommend it to family and friends. Hi, Steve! CarrieCarrie B J. | Overall Experience
Staff were patient and kind going above and beyond to help me after a family emergency. Gracias.Rebecca W. | First Impressions
I moved out properly and I was still charged rent the next month and even a late fee. I called this location and was never able to get a hold of anyone, and would have to wait literally hours on the general customer service line. It took three calls to the customer service line to resolve the issue--lors of wasted time.Andrew T. | Overall Experience
Customer service lacks. I needed help when I arrived. The person expected me to know what to do with my code. Then my code didn't work so I was told to come back the next day if though I truck load of things. They could have opened the door and let me unload but didn't.Christie W. | Online Move In
El cliente no dejó un comentario.Rick W. | First Impressions
Code was wrong. I had to go in. Girl at the counter said my code would work. It did not. Came back a 2nd time and the code still did not work. I was then informed that access to storage on my side is only until 7 pm? I still don't know if that's true but the fact that there is confusion about whether or not I can get to my unit at the quote AND EMAILED time 5am to 10pm pisses me off. I will not be getting a 2nd month and I will move my business elsewhere. My code did not work so the girl gave me a new code. That one worked, but it should never have even been an issue. Get your crap together uhaul.Robert S. | Online Move In
Hi so I reserve a storage where I have an access for 24 hours and when I got there they didnt even know I had a storage unit reserved and on top of that i thought when u sign up reserve we get free automatic pad locks? I have to pay for the lock waited and greeted with unpleasant attitude but thats fine because it seems like the guy was having a bad day and hard day. So i was wondering if The one i signed up and reserved to have an access for 24hours is available because thats why i rented the uhaul so I can go back and fort. And I didn't have the chance to look at my reservation space? So i would like to talk to the branch manager or the owner of the company because, likewise I had a long day but i dont be bringing that to work so If you have a chance my number is (907) 744-4292.. please give that or have the manager, owner call me. GraciasNhel A. | First Impressions
The staff & facility was great. The wait line was long. I wouldn't recommend the storage for an upstairs unit since there is no elevator.MARY C. | First Impressions
The representative I originally began the application with forgot to add 24/7 access, but the manager was able to fix it--even very late into the evening.Andrew T. | Online Move In
Store forgot to set my access to 24/7, but manager resolved.Andrew T. | First Impressions
El cliente no dejó un comentario.Kerry T. | Overall Experience
The only issue I had was having to put in access code to one side before I could use the access code machine that my building had across from eachother. Also, there was no lighting in unit, being it winter in AK most months out of the year' it was inconvenient.Valerie J. | First Impressions
Ray was God Sent. I've been to this U-Haul location a few times and Ray has always been Professional, kind, and expeditious. I almost gave away and vintage bicycle due to a move and lack of space when Ray asked, do you need a rental unit? We recently had a bunch come available. His question was the answer I needed in the Fog of the stress of my Move. Thank you Ray for always being at your Best.Stacey T. | First Impressions
The young man working the front desk lacks in customer service skills. I feel that he is not knowledgeable about the storage options and he did not provide clarity about location of the unit we rented and did not mention that uhaul had their own locks on the unit. The person that answered the phone when we realized we could not access the unit due to being locked, was very helpful and had someone come unlock the unit for us very quickly. Overall the Uhaul experience was great, with the exception of the young man at the desk, he may need more training on how to interact with customers. ¡Gracias!Jose M. | First Impressions
If you want a square to put your belongings in, Uhaul has expensive rooms for that. If you want to wait forever in line, Uhaul knows how to waste your time. If you wanted to be offended, Uhaul hires the best customer service people for that. I'll tell you, if I am providing you a good amount of money for a weak service, and your employees give me any attitude (hateful female I have encountered twice), or do not make me feel valued as a customer; I will create accounts around the web and make this review noticed. You want to waste my time, charge my card and hold my money, and then when I call to speak with the General Manager, Steve Womack doesn't answer. What a disgrace to the Uhaul community. It is difficult to mess up a franchise, where all you have to do is support the business model and keep happy customers.justin b. | Overall Experience
Cade was especially helpful!Kristen U. | Overall Experience
Unsanitary, very uncomfortable and not well-maintained. The least favorite business location I've ever been to.victoria p. | First Impressions
My experience with Uhaul storage was perfect until the day I moved out. I had reserved a 10' truck to move out my belongings on the last day of my billing cycle. The reservation was for a return trip with a base cost of $19.99. When I arrived to pick up the truck, I was told by the Asst. Mgr there were no 10' trucks to rent, that Uhaul had overbooked. I was then told there was a 10' truck but it was only for one ways and it would be $118 and I'd have to drop it off at another Uhaul location. I was not going to pay $100 more for a truck especially b/c this was not my fault. Nor did I have the time to drop the truck off on the other side of town. I instead started unloading my storage with my car but because the location closes at 7 I had to return the next day to finish. The Asst Mngr said I wouldn't be charged for the next month since I was now on day 1 of the next billing cycle, but I was charged and had to speak with a Uhaul rep (Raymond - who was excellent!) about reversing the charges. I had to take off the 1/2 half of this day from work in order to empty the storage unit as well. Lastly, when I asked about the $50 guarantee that's posted on your wall behind the counter, I was told my reservation didn't qualify because of the overbooking. This makes no sense. I made a reservation - the reservation was not fulfilled. It caused me all sorts of trouble, but the guarantee isn't valid because you overbooked? I have worked as a Logisitics Manager the past decade and have both used Uhaul for personal moves as well as for work related moves. I'll be hesitant to put myself in the same position with the company going forward and will be looking at other options.Jeff F. | Overall Experience
El cliente no dejó un comentario.Angus K. | First Impressions
Great staff. I appreciate the kindness and taking the time that answer my many questions. Thank you from a very satisfied customer.Hilary T. | Overall Experience
El cliente no dejó un comentario.James T. | First Impressions
the front desk lady was extremely helpful and friendly.peter y. | First Impressions
I have good good experience with those who have good customer services. Had hard time with one male person two years ago. After that had good experiences since, as long as I keep in contact with them.Theresa C. | First Impressions
El cliente no dejó un comentario.benjamin h. | Overall Experience
Your place is great and your employees are a wonderful asset to your company!!!!KRISTINE D. | Overall Experience
Customer Service, Raymond P , was Great! He was professional, friendly and personal. Raymond found what I needed and explained. He is an asset employee to your business at Uhaul!KRISTINE D. | First Impressions
El cliente no dejó un comentario.Stephen M. | Overall Experience
Great service.Joshua E. | First Impressions
Was only one nice employee the entire time I had my storage unit there. Everyone else was rude and unpleasant I had move out because of customer service conflicts.Brenton J. | Overall Experience
El cliente no dejó un comentario.Kevin K. | Overall Experience
El cliente no dejó un comentario.emily p. | First Impressions
No problems with facility or faculty. It would be nice if 'storage' was open 24/7.DENNIS D. | Overall Experience
The first month was free, it was climate controlled, and great size for what I needed. Thank you for being in a good place for me!carrol a. | Overall Experience
Really good service. I always use uhaulEmmanuel M. | First Impressions
Make the storages accessible at all hours.Mary B. | First Impressions
They were very friendly and helpful.Michelle E. | First Impressions
The girl at the counter was patient and very knowledgeable about all products and services. Very efficient and tried to go as quickly as she could, servicing the long line by herself.melissa s. | First Impressions
The U-Haul enployees are absolutely amazing! They are empathetic, understanding and so helpful! My items are 100% safe and secure here. I'll definitely continue to use the services at U-Haul again!Shaienne L. | Overall Experience
Very nice, clean facility and a very helpful staff. I have used storage facilities in several states and locations over the years and this is the best I have ever seen.Daniel B. | Overall Experience