Staff super friendly and got me in and out with no problems!Eric P.
Customer Reviews for U-Haul Moving & Storage of Ammon
Ammon, ID 83406
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Pago del propano en la bomba
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
They charged us for an extra day but would not let us keep the trailer because they had someone else wanting to rent it. So they made 2X the day rate. The girl was rude and short... and charged us a "cleaning fee" of $15 when all we carried was doors with 5 boards. Poor customer service.Rick A.
Drop off was wonderful and easy!Jeanine O.
El cliente no dejó un comentario.Rick J.
El cliente no dejó un comentario.Todd K.
El cliente no dejó un comentario.Penny B.
The young gentleman that assisted me was extremely courteous and helpful.JACE S.
El cliente no dejó un comentario.Derek D.
El cliente no dejó un comentario.Becky B.
Very friendly and professional staff. Looked at what I needed and took great care of meKIMBERLY S.
Nothing your staff was fantastic they made sure that my wiring problem was resolved your 17 street staff is fantastic thank you.Ted T.
Great service. Very helpfulDean S.
El cliente no dejó un comentario.Jacqueline T.
El cliente no dejó un comentario.Clarissa T.
El cliente no dejó un comentario.Michael H.
El cliente no dejó un comentario.Joan H.
Complete check-in process immediately when receiving an early morning after-hours dropoffChristopher R.
Awesome 👍🏼👍🏼Anthony J.
El cliente no dejó un comentario.Russ E.
El cliente no dejó un comentario.Russ E.
The employee was very professional, helpful and friendly.Maryjane S.
After a terrible experience with U-Haul in AZ where we moved from, everyone here with U-Haul in Ammon has been amazing - and we have had plenty of opportunities to interact with staff here. It has been spectacular every time. We will recommend to everyone we know now and in the future.Erin S. | First Impressions
El cliente no dejó un comentario.Susan C.
Staff is happy and treats you goodTHOMAS J. | First Impressions
El cliente no dejó un comentario.Bryce C.
Everything went like clockwork. It was an easy process. From start to finish it was a great experience and very affordable. That was a major factor because I'm on a fixed income.Susan C. | First Impressions
El cliente no dejó un comentario.Joel B.
The one that's running for an office got upset with me cuz I didn't know where to put my the number to get in so the alarm came on she was a little bit short with meLidia e. | Overall Experience
Very friendly, efficient, and helpful!!Melissa L. | First Impressions
El cliente no dejó un comentario.Lannie B.
The vehicle was well maintained, but the cab smelled of dog and had lots of dog hair on both seats. The Uhaul rep, Adam, was excellent--professional and personable.LEONARD P.
Easy access, clean and staff was knowledgeable and helpful.Hodelia G. | Overall Experience
We unfortunately will never use Uhaul company again as a whole!!! It's sad because of our bad experiences in Oregon it has tainted us on Uhaul as a company even though some are good like in Idaho falls we're just not going to ever rent from Uhaul again! Carol H.
El cliente no dejó un comentario.Shirley L. | First Impressions
The staff there are great people and the facility is clean and very niceJennifer H. | Overall Experience
We received excellent customer service from Brianna and will soon be renting a truck here again.Robert B.
El cliente no dejó un comentario.Wendy B. | First Impressions
Very helpful and accommodatingKENNETH M.
So glad we have an indoor facility in town.Crystal A. | Overall Experience
El cliente no dejó un comentario.JORDAN B.
I am more than happy with the staff. I'm also happy I was able to have the boxes in my driveway until filled. But, there have been some things that I've not been too happy with or about. 1) I'd given my CC# on two separate occasions, once when i set things up and again via a phone call from U-haul. I was confident that my account would be kept current. It was not until I happened to be going through my emails that I saw my payments were past due resulting in late fees. So I went on line paid the invoices. I also saved my CC# to my account to avoid more late fees & hopefully my credit rating won't be affected. 2) Next, I understood on day 1 that my boxes would not be shipped to their destination ($$$ amount quoted)UNTIL all 4 boxes were ready to go. Much to my surprise the first 2 packed boxes which I understood were still here waiting for the other two to be filled had already been transported & had reached my destination. They none were not supposed to ship until the end of March. U-haul is not charging me the full shipping costs for the final two, but I still have to pay for the rest of my stuff to get to my new home. My main critique is this, communication must be explicitly clear. I believe a print out of the agreement should be given at the time of the transaction. Not an email, not a conversation. I signed on a pin pad, but what for, charges to my card? (That's what I thought). Both parties should fully understand what the other hears & understands. Every single person I've dealt with at u-Haul been so kind & understanding. If I knew then what I now know, I may have researched hiring a moving company. This was just so convenient & it appeared easy & economically wise for my situation that I didn't see the need to do other investigating. I'm always the one to harp on people to get everything in writing, and yet I failed to do so. I do appreciate U-haul giving me a concession on the subsequent shipping costs, but nonetheless it's an extra expense this new widow didnt need to have. Also, mode of communication should be consistent. Either send texts for everything, or phone calls to confirm (which was done for box delivery & pick up), don't throw emails (transport notifications) into the mix. I don't check mine consistently. Gracias.Donna C.
El cliente no dejó un comentario.SARAH S.
El cliente no dejó un comentario.Eric D.
El cliente no dejó un comentario.Angela H.
El cliente no dejó un comentario.BRENNA G. | Overall Experience
El cliente no dejó un comentario.Amanda B.
El cliente no dejó un comentario.Donnae B. | First Impressions
Very clean facility. Helpful and friendly service. Very good experience.Donnae B.
Empower your employees to provide better customer service.Trevor G.
Great place. Awesome staff.Trudy W. | Overall Experience
Extremely helpful and friendly.Dennis K.
El cliente no dejó un comentario.Jaydee C. | Online Move In
Very friendly staff and clearly marked and layer out.ROBERT B.
El cliente no dejó un comentario.MARY S. | First Impressions
Easy and friendly process.CORDELL T.
The trip to U-Haul was fantastic awesome service more than excellent help and always enjoy doing when people know what they're doing and she did Brandy is fantasticLinda R. | First Impressions
El cliente no dejó un comentario.JOHN Y.
Truck was dirty. Windows were especially dirty. I wanted to send pictures during the pick up however the app would not let me add any more then two pictures. The mileage and fuel picture. The fuel was less then the location said it was.WILLIAM H.
The no contact pickup was confusing and difficult as the lock did not have instructions on how to open it after the code was entered. It took almost 20 minutes to get it open.John P.
El cliente no dejó un comentario.Kristine F. | First Impressions
El cliente no dejó un comentario.Hodelia G. | First Impressions
El cliente no dejó un comentario.STEVEN N.
El cliente no dejó un comentario.Sarah T. | Online Move In
Had great help picking out an appropriate sized unit for our storage needs.Trudy W. | First Impressions
El cliente no dejó un comentario.Matthew B.
All employees were helpful. David at the Idaho Falls facility was especially kind and helpful. He carried my purchases to the car. Showed me where the recycle area was and helped with these 'freebies' also. He should get a raise. Barbara Hammer. The facility was clean and invitingBarbara H. | Overall Experience
The back of the trailer wasn't clean. We had to sweep it out and spot mop it so it wouldn't get our stuff dirty. We rented a trailer for 8 days, then returned it in 6 days and was told there is no refunds on the difference. What a joke! Won't be renting from this location again.ERIK B.
The trailer lights worked when first connected. Then they no longer worked the following day (Friday). The Boise location confirmed the trailer lights were not working. The safety chain attachments were not designed to work with all tow vehicles. Boise confirmed this.BRIAN O.
Quick check in process. Any questions that I had were answered. Very professional and helpful. Would recommend going to this location and will use them again if I'm ever in need of a rental.KIMBERLY L.
The lady was super friend welcoming me to the store. But after that my respect for the company went down hill quick. I was handed keys to my 26 foot truck and had to hike in snow to the very end of the parking lot. Usually they have your truck waiting for you. I had to go spend 30 minutes cleaning 4- 6 inches of snow off and wait for the thick layer of ice to melt off the wind shield. I drove back up to the front door and told the lady I couldn't open up the rolling door. We then spent 5 to 10 minutes trying to get the door open. If for some weird reason my wife had to go pick up the truck I would have been pissed that she had to do all of that. Common on U-Haul.David E.
Parking is an issue. Huge parking lot, but no designated parking spots so you kind of just stop somewhere. The person checking out my van did not have it up by the office and it was out by the road, which is about 50 yards away. I am disabled and it was a painful challenge. She was also very stoic and not friendly, like I was a bother.JOHN S.
The car transport trailer I rented was covered in frozen mud, ice, and snow. Had to ask for a hammer to break the frozen mud free from the left ramp. Before I turned the trailer in I hosed all the mud off it. The tires were underinflated on the truck. I had to go to a tire shop to get them aired up properly. The truck pulled to the right.JAY S.
Helpful and friendly staff.CORDELL T.
We needed to shorten our rental by one day, and the system did not have a way to do it. The lady had to cancel our reservation and re-enter it all in, which took a lot longer than it needed to.CLARENCE W.
El cliente no dejó un comentario.RYAN G.
El cliente no dejó un comentario.Scott F. | First Impressions
El cliente no dejó un comentario.RACHEAL A G.
El cliente no dejó un comentario.FILEMON C.
El cliente no dejó un comentario.Marion D.
Service was great, I was in and out quickly! I also appreciated that I was able to leave my car parked in their lot while I was away.MILLER L.
When we received the truck, the interior of the cab was good. When we got to our storage unit to load up our stuff, we opened the back of the truck and the smell of weed just pours out of the back. All of our belongings smell like weed now and it was very disappointing. On our drive, We have two hours left of our trip and the whole trailer wheel comes flying off and we had to pull off to the side of the road. After we had to leave the trailer there because we could not get a new one, I notice that one of the lights on the uhaul truck stops working. The steering of the uhaul the whole drive was loose as well.JAIDEN AUSTIN M.
El cliente no dejó un comentario.JESSE W.
El cliente no dejó un comentario.Lisa D.
Great customer service!!GEORGE L.
El cliente no dejó un comentario.Lynette N. | First Impressions
El cliente no dejó un comentario.Kathy C. | First Impressions
El cliente no dejó un comentario.KIMBERLY B.
Top place to Pickup!BALAZS ZSOLT M.
Over charged me by 200.00Laura or Robert M.
Took 45 min to unhook trailer. Understaffed.JAMES W.
El cliente no dejó un comentario.SHILOH H.
The associates were very helpful with finding the best option for us!Stephen Z. | First Impressions
Horriblejoshua m. | Overall Experience
El cliente no dejó un comentario.KYLE W.
The last two times I've rented something from UHaul, the app sent me to a location that either did not have the equipment requested - or was closed unexpectedly. In both instances, employees were extremely helpful. However, the app definitely needs some work. Perhaps verification of equipment at the location or feedback from the location before a customer shows up to pick it up would be helpful. Today, the rental was not available in a timely fashion and I was unable to finish the work because it was too late in the day. Very disappointing. Once again, this does not reflect poorly on the workers. They were all well trained and helpful. The app and link to equipment availability really needs additional work.Lee N.
El cliente no dejó un comentario.Lauren P. | Overall Experience
Wiper fluid in the van was empty, and the wipers were streaky.JUSTIN H.
Very helpful staff.BRYANT P. | Overall Experience
El cliente no dejó un comentario.DAVID L.
Dakota is always so friendly and this location is always cleans and efficient. So happy with our Uhaul experience.ELIZABETH S.
I was shocked to be charged a $21 fuel surcharge on my rental, after driving a total of seven miles. The fuel gauge was at the exact same position when I picked up and returned the rental.PETER P. | First Impressions
The staff member who helped me wasn't very helpful or clear on where to gain access to indoor storage. When I came in the afternoon to start putting my property in the unit, there was only one person working to cover all aspects of service. I had to hunt him down to get help in knowing how to access the building. When I got to my unit, there was a lock on it. I had to contact the staff member to have him remove the lock. Finally, there wasn't a lock for me when the unit was opened, so I had to ask for one.Irene P. | First Impressions
Everything was greatGRANT S.
Dakota and Brianna have given amazing customer service each time that I've gone in for moving supplies, storage, and six truck rentals. We are so happy with our experience. Moving was easier with their help.ELIZABETH S.
Things went very well. No complaints.MERRILL F.
Bryanna was very professional and supportive.BRYANT P. | First Impressions
El cliente no dejó un comentario.kim m. | Overall Experience
The staff at the U-Haul was very knowledgeable and great at explaining all available services. The facility was well lit and secured. The drive in port at the Ammon location was very appreciated as it was rainy and cold. The carts provided to carry boxes and storage bins to the desired unit was very helpful. I personally felt the cost was well worth the services provided and everything was organized and clean. I would go back next time I need to store some items.Angela J. | Overall Experience
El cliente no dejó un comentario.Maria F. | Overall Experience
El cliente no dejó un comentario.RONALD B.
El cliente no dejó un comentario.JAMES B.
El cliente no dejó un comentario.JAMES F.
El cliente no dejó un comentario.imelda v. | First Impressions
Kryslyn helped me so much! To find solutions for moving and storing my belongings.VERONICA G. | First Impressions
Mobile pickup after hours worked excellently, much better than in past years.Sam C.
I was able to access my unit easily and appreciated all their help with my rental and storage needs.Athena S. | Overall Experience
El cliente no dejó un comentario.FRANCIS C.
Yesterday was the worst uhaul experience I ever had. Grand Teton Storage did not have my truck had to go to another uhaul and that also was a nightmareSTATA B.
Very nice, clean storage space. Good deal for your money, and I feel good leaving my things there.sydnee c. | First Impressions
El cliente no dejó un comentario.Palmer B. | Overall Experience
El cliente no dejó un comentario.Tony H.
There is little that U-Haul could find that wasn't perfect with my experience. I've never rented anything from U-Haul and was quite nervous but the staff was so helpful and had an upbeat attitude that it totally relaxed me. The truck we rented was clean and perfect for our situation. I strongly feel that U-Haul should look into giving the staff at the location I rented from a raise and pat on the back. I will definitely rent with Uhaul for all my hauling needs.Tracy W.
El cliente no dejó un comentario.JAMIE J.
El cliente no dejó un comentario.JOSEPH S.
El cliente no dejó un comentario.KATELYN B.
The staff is made of teenage kids. I've had this storage unit for almost a year and everytime I've tried to call to make a payment they put me on hold for over 20 minutes. Then eventually it goes to voicemail, the voicemail says their closed, Hours before their online hours tell you. So if that happens on the day your payment is due it means you get a late charge... not $5 not 10% but a whooping $25. All because those kids refuse to answer the phone. So if you don't physically plan on walking into the building to pay your bill every month, expect a late fee charge. But even if you do, expect a bunch of kids who are just flirting with each other and treat you like your annoying them. Then if you call the cooperate office they just tell you to pay the bill online... Good luck figuring that out. In order to make an online account you need your account number, which if you don't keep your original rental agreement, then noone else apparently knows how to find it... Don't even try asking the teenagers, they have no clue. But yes it's clean and it appears to have plenty of cameras and anti-theft options. But it's your stuff and if you don't have the time to go in to the building every month to pay, or can't get someone to figure out how to sign you up for an online account. Then expect to overpay... ALOT!Casey M. | First Impressions
El cliente no dejó un comentario.Alyssa W. | Overall Experience
El cliente no dejó un comentario.Joanna M. | Overall Experience
Great service.thanksJim C.
Fast simple easyMARK B.
El cliente no dejó un comentario.David C.
This UHaul facility is the best I've ever used. They run an excellent business. I would definitely rent a storage unit and trucks from here again.STEVEN W.
Very friendly. Great attitude. Earned my trust. Will look to this location for future rentals. Gracias.Steven N.
Both locations and equipment was great. But very high price.RYAN B.
El cliente no dejó un comentario.Riannon B. | Overall Experience
The owner and staff are a joy to work with. They were friendly, knowledgeable and helpful.LAWRENCE K.
El cliente no dejó un comentario.JAMES M.
El cliente no dejó un comentario.Karen P. | First Impressions
El cliente no dejó un comentario.Samuel B.
El cliente no dejó un comentario.Amy J. | Online Move In
El cliente no dejó un comentario.Lyle H.
El cliente no dejó un comentario.CHRISTINA E.
El cliente no dejó un comentario.DOUGLAS B.
Truck I reserved not available, had to get smaller truck and make multiple trips when the truck I had reserved a week prior would have done it in one. This put more miles on the truck, no discount offeredWilliam H.
El cliente no dejó un comentario.Fred K. | First Impressions
El cliente no dejó un comentario.Rina C. | Online Move In
Nice setup. Love the carts and the drive in and unload option. Great utilization of space and clean straight isles. No concerns to report so far.Angela J. | First Impressions
Great customer service support!Jacob S. | Overall Experience
Team and management were excellent, fast and friendly. Facilities are top notch too. Gracias.Steven W. | First Impressions
El cliente no dejó un comentario.RON H. | First Impressions
The customer service getting started was some of the best I've ever had. So friendly and informative. The facility is nice and the carts there helped us a lot. We are very happy with our experience!Elizabeth S. | First Impressions
I called this facility over a week in advance of our move. Yet when my son arrived with the truck, the office staff had no such reservation. This problem after the hours it took to solve a flat tire put my son way behind for the day. Not my best experience with Uhaul. Office staff worked out an acceptable arrangement.Catherine P. | First Impressions
The young lady at the desk was awfully rude , I don't helmeted her behavior was necessary. But moving I. Was very nice . Nice clean unit.STEPHANIE M. | First Impressions
Straight forward process for renting storage and the uhaul.Logan C. | Overall Experience
El cliente no dejó un comentario.JAMES F. | Overall Experience
The security keypads were confusing at first. Having to enter the security code on two different keypads is a bit inconvenient. If this is something that has to be done, the same setup that is on the outside also needs to be in the bay area. I do like that you guys have carts to help move stuff around and that you provide a bathroom.Ryan B. | Online Move In
El cliente no dejó un comentario.Dennis D. | Overall Experience
El cliente no dejó un comentario.Jana W. | Overall Experience
Everyone was very kind and helpful!K H. | First Impressions
Dakota is awesome! Definitely will recommend to others moving to Ammon!Luping Y. | First Impressions
El cliente no dejó un comentario.Novetta T. | Overall Experience
The only issue we had was there was a lock on our unit that wasn't removed before we needed to access it.Amber L. | Overall Experience
El cliente no dejó un comentario.JOHN W. | Overall Experience
El cliente no dejó un comentario.HANNAH M. | First Impressions
El cliente no dejó un comentario.Clinton C. | First Impressions
There were some unfortunate technical issues with the facility entrance and the computer system. The staff was excellent.Samuel M. | Overall Experience
El cliente no dejó un comentario.Brooklyn G. | First Impressions
Good servicekathleen s. | First Impressions
It took 3 hours just get checked into the storage unit, causing my uhaul track to have to be checked out another day. The extra day was reimbursed, but not the extra miles it caused me to have to drive. Since it took so long to check in I had to come back the next day to check in. When I came back the next day, they did not even show me how to check in and out each time I need to enter the unit.Trinitie S. | Overall Experience
El cliente no dejó un comentario.kyler a. | Overall Experience
Great customer service. Easy access to storage unit.Richard W. | First Impressions
The staff could smile and be a little more excited to help. They all seem like they were up all night playing video games and are exhausted. But Other than that they were very friendly and knowledgable.Bret D. | Overall Experience
We enjoyed the use of the facility while we were in transition moving into our new home.joshua b. | Overall Experience
El cliente no dejó un comentario.angela j. | First Impressions
El cliente no dejó un comentario.Daniel H. | Overall Experience
my reservation wasn't working, Breanna was very helpful in getting it resolved.JOHN W. | First Impressions
El cliente no dejó un comentario.amanda w. | Overall Experience
Great people to work with very helpful and friendly each time I was into the office. The indoor storage unit was easy to get our large items in and always clean. I would definitely recommend and if I ever need a storage unit again I'll definitely be back!ceecee s. | Overall Experience
Everyone was very friendly. Refreshing to say the leastWilliam O. | First Impressions
El cliente no dejó un comentario.Michael R. | Overall Experience
El cliente no dejó un comentario.Jerry J. | First Impressions
Great location that was convenient to access.Alan M. | Overall Experience
Your Manager is very good. However some of your crew that works there , need to be taught how to treat customers better.phiilis h. | Overall Experience
El cliente no dejó un comentario.Laura W. | First Impressions
El cliente no dejó un comentario.Armando A. | First Impressions
The unit was clean but there was a lock on the unit so I could not get in and there was not a lock inside was described. I had to go into the office and get an employee to open the unit and give me a lock. I didn't mind but it would have been nice if this was communicated so as to be expected. Also the process for using the code was not explained until I talked with the employee.Alexander W. | Online Move In
El cliente no dejó un comentario.Alona K. | Overall Experience
El cliente no dejó un comentario.Gregory D. | First Impressions
Excellent experience. Friendly, efficient, and overall well-done.Richard R. | Overall Experience
the staff (kristlyn ) explained everything so well, and helped me pick the right size we needed! she was awesome! thankyou!!Bonnie T. | First Impressions
The staff there exspecialy Haley Johnson why tried to say my check bounced put a lock on my door for over a month when I had to get the lady from st. Vincent DePaul to show proof the check was cashed the next day. The older workers are rude the younger ones are very helpfullsandra l. | Overall Experience
El cliente no dejó un comentario.Richard R. | First Impressions
Clean, easy accessceecee s. | First Impressions
The manager was rude and quite nosey, some better customer service skills are definitely needed. Many times when I needed assistance, there was no employee present at the front desk, or anywhere in sight. The wait time for them to show up was ridiculous. Wouldn't recommend renting a unit from the Idaho falls store, on 17th Street.Kylie S. | Overall Experience
El cliente no dejó un comentario.makenna b. | First Impressions
NO doorbell so had to wait quite a while to find someone, they were in a truck cleaning. Otherwise great. I like the smaller carts, easier to move than other places. One employee was very helpful, unloaded my car and took to room and unloaded. Very friendly, big black guy (sorry, wish I got his name) but at least I could describe him.Alona K. | First Impressions
El cliente no dejó un comentario.Novetta T. | First Impressions
El cliente no dejó un comentario.Michelle R. | First Impressions
Had to walk across the parking lot. I'm in a knee brace. Then wrong dolly. Had to go back and pick up the one I was supposed to have. (Flat furniture dolly). Then went to put things in Unit. Wrong name on key. Had to again walk into store to get right one. So inconvenient. I feel I shouldn't have any charges for fuel also free second monthJeanne K. | First Impressions
The gal that helped me (I’m horrible with names) was very professional and friendly!Jazmyn C. | First Impressions
We appreciated the climate control and security the facility provided. We were able to access the storage unit during rainy weather without getting wet. Gracias.richard w. | Overall Experience
El cliente no dejó un comentario.SANDI L. | First Impressions
El cliente no dejó un comentario.Shawn C. | Online Move In
Other than my storage unit was NOT CLEAN it is a great place.Mark S. | First Impressions
El cliente no dejó un comentario.Vince H. | First Impressions
The complex is still being set up and construction is going on. This didn't interfere with my use of the storage unit. I was pleased with the employees help and friendliness.dennis c. | Overall Experience
Reserved unit online for $39.95/Mo. 3 totes and a printer box 5X5 unit. Sent student to wrong size unit and now charging $54.95/Mo. and Student is in another state now and can't fix it. Poor management. Sad customer service from Hailie Johnson at this location. Tried to resolve over the phone, but she refused to be helpful!kim p. | First Impressions
I'm he person who gave me my unit, gave me the one furthest from the door. With my back, 40% disabled veteran, it was awful and I still have furniture to drag all the way across that buildingDEANNE S. | First Impressions
They had the right equipment to help us with our move and made the move across country easy.Jon I. | Overall Experience
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