_WALTER H. | First Impressions
Customer Reviews for U-Haul Moving & Storage of Amelia Island
Fernandina Beach, FL 32034
(Behind Bank of America in the old Staples building)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
- Almacenamiento de bote
- Almacenamiento de RV
- Almacenamiento de vehículos
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
I was charged an full extra day for being 1 hour late to return the vehicle. I rented at 10:58 am in Miami, and on the third day returned it at 12pm in Fernandina. Charging a whole day rent for 1 hour is unreasonable.Jose P.
El cliente no dejó un comentario.Anthony R.
El cliente no dejó un comentario.CHARLES A.
They were great! Start to finish, it was an easy process.Solon L.
El cliente no dejó un comentario.LEONARDO P.
El cliente no dejó un comentario.Krysten C.
El cliente no dejó un comentario.Diane W.
Gavin was excellent, Mr Miller was less than impressive, the fire was unexpected, they told us there was no damage to our unit but when we unloaded there was water on our contents, nothing valuable was damagedCHARLES M. | Overall Experience
El cliente no dejó un comentario.Jason C.
El cliente no dejó un comentario.EMILY M.
I use this location very often. The team that works there are very reliable. They have never let me down when I needed some type of towing package. They are always ready and available for their customers!MICHAEL H.
El cliente no dejó un comentario.FRANK D.
Give accurate drop off locations and don't treat customers like they are doing them a favor. Not Customer Dis-ServiceThomas S.
El cliente no dejó un comentario.Van P.
El cliente no dejó un comentario.WILLIAMHOWE G.
Better drop off location when pickup trucks no on roadMATTHEW D.
The fire was unfortunate but everything leading up to it was also intolerable. Direct debit was never set up correctly, after we provided several payment options and phone calls and visits to the office. Then sent letters to our family members demanding payment though we had given them our debit card numbers more than three times!! Resulting in "late fees" that were removed as if they were doing us a favor due to their incompetence to properly complete forms and charge correctly. Then once the fire occurred, no compensation was offered though they allowed someone to have flammable materials in their unit directly across from our valuables. Zero accountability for any mistakes made on site. Moved our things out as soon as we possibly could. Will be vocal about our disappointment with our colleagues and in online reviews.Neely C. | Overall Experience
El cliente no dejó un comentario.DANIEL B.
El cliente no dejó un comentario.SCOT D.
El cliente no dejó un comentario.CRAIG C.
El cliente no dejó un comentario.CHARLES W.
I wasn't given the furniture pads I ordered. When I realized I wasn't, I called and was told they couldn't refund it because I was in the middle of my contract. I reported this to the receiving location and she just said it was up to the origin location to fix it.HOLLY R.
El cliente no dejó un comentario.Zachary T.
El cliente no dejó un comentario.DYLAN W.
I rent Trucks / Trailers from many locations in the USA and the Fernandina Beach store by far has the BEST Management / Staff team I have EVER work with. THANKS Kevin HoltKEVIN H.
El cliente no dejó un comentario.JOHN E.
El cliente no dejó un comentario.JAMES H.
El cliente no dejó un comentario.Ryan F.
The location I picked up the equipment was great. Here is where I have a problem with u Uhaul. My location for pick up was changed several times. The last place where I was told to pick up my equipment by email and phone call was the wrong place. I had a set time for 800am pick up. When I got to the location it did open till 900am. By 930amno one ever showed at that location. I made some calls and was told my equipment was at a different location. This cost me time with movers. I am military and have used Uhaul to move multiple times. Hopefully this was just bad communication on Uhauls behalf. I will say say the location I picked the truck up gave me a discount on the equipment which I feel corporate Uhaul should eat and not the local company.Brad H.
The people that work here are very nice. I was met with smiles and kindness.David J.
While in store, I noticed the prices were quite excessive on I haul truck rentals. Honestly, you can go to Home Depot and rent their trucks without mileage costs. However, I can't be a critic because I rented a motorcycle trailer. 16.00 dollars for the day and you can't beat that. 5 stars across the board for that. Thank you so much!ALEX M.
It was very clean, but the tires on the 5x8 trailer were old and worn, resulting in a flat with a full trailer.JAMES G.
El cliente no dejó un comentario.Michael R.
Everyone at this office is wonderful and we would highly recommend them! Keep up the great work!ðŸ˜ƒðŸ˜ƒðŸ˜ƒSTEPHEN B.
El cliente no dejó un comentario.George S. | Overall Experience
El cliente no dejó un comentario.Clifford B.
El cliente no dejó un comentario.THOMAS G.
El cliente no dejó un comentario.Kevin B.
U-Haul corporate needs to make it easier to extend the rental period on vehicles. We had to go into the rental location, turn the truck in, the re-rent it same day. CRAZY and majorly INCONVENIENT!!David C.
Tried to overcharge me for 2 days rental , I kept the vehicle for 6 hours of the 24 hour rental period. Claimed the overcharge was my fault. Don't rent from this location.Michael J.
El cliente no dejó un comentario.Joseph S.
Fully satisfiedIvan R.
El cliente no dejó un comentario.CHRISTOPHER M.
helpful staff, very clean facility, and accessibleWILLIAM S. | Overall Experience
Perfect, convenient location with very helpful & courteous staff. The facility and storage unit are very well lit and ventilated. It was an excellent experience and our home & personal items were always safe. Oliver Janney was excellent to work with.Robert b W. | Overall Experience
El cliente no dejó un comentario.ALEC D.
Fantastic! The one-way person as well as the staff at both sites were friendly and very helpful.ARNOLD B. | Overall Experience
El cliente no dejó un comentario.JAMES S.
El cliente no dejó un comentario.JAMES K.
The cargo truck was adequate and smelled like cigarette smoke. I'm complimenting more on the quick service, availability, and cost.TIMOTHY B.
Great ever time I goSANTAURUS B.
Please do not make any changes. I have been a customer at this location for six. years. Service is great.STEPHEN H.
It is always an easy process at this location. Friendly and competent staff.James E.
El cliente no dejó un comentario.Laurie B.
Everyone was helpful and friendly, not just one or two people.Donna J. | Overall Experience
El cliente no dejó un comentario.CHARLES M.
The truck we rented was very unsafe! Steering was very sloppy, something loose under the vehicle, and roll up door lock was hard to use. I had to lube it myself and still was hard to use!Gene F.
Great Customer servicePEDRO F.
Smoke smell in van, later found a cigarette. My mom was with me who is highly allergic. Dog hair EVERYWHERE.PATIENCE P.
El cliente no dejó un comentario.JOHN C.
Candy wrappers were in the Uhaul at pickup.Jesse M.
The van drove really well and got great miles per gallon. The cab of the truck was a bit dirty with dog hair and smelled like a dirty dog. I just sprayed it with Lysol and put an old sheet over the seat and all was fine.JAN K.
El cliente no dejó un comentario.Bernard B.
El cliente no dejó un comentario.JAMES L.
All good!John R.
Whoever checked me was a jerk. He acted like it was my fault.DAVID B.
El cliente no dejó un comentario.BRENT S.
El cliente no dejó un comentario.Blake Y.
Oliver, Larry, Gavin and Beverly are the people I worked with and they provided excellent service. The truck itself felt tired and well used, but it got me there and back. I will definitely recommend this location to my friends that need this service. Thank you and Happy Holidays Deb CatesDEBORAH C.
El cliente no dejó un comentario.Ivan G.
El cliente no dejó un comentario.NICHOLAS L.
U-Haul re very helpful. In and out in under 10 minutes.Thomas F.
friendly staff.WADE B.
Offer discounts to first respondersMARTIN K.
I have used their service several times and will continue to do so. They have new vans that are greatMEDARDO M.
El cliente no dejó un comentario.James T. | First Impressions
El cliente no dejó un comentario.GEORGE L.
El cliente no dejó un comentario.MICHAEL R.
El cliente no dejó un comentario.WALLACE B.
El cliente no dejó un comentario.JOHN C.
Great customer service!Pedro F.
Central RSVP changed my info three times before I picked up - really a painWILLIAM H.
Best storage provider we have ever used!Eleanor E. | Overall Experience
Bumpy ride& AC didn't cool much. Wouldn't let me go over 76 mphCHARLES C.
El cliente no dejó un comentario.Charles C. | Overall Experience
El cliente no dejó un comentario.NORMAN C.
It's a great facility.Tom A. | Overall Experience
Always friendly and efficient.Philippe Luc B.
El cliente no dejó un comentario.NORMAN R.
El cliente no dejó un comentario.GARFIELD R.
El cliente no dejó un comentario.TIMOTHY B.
Nothing was very satisfiedDEBRA W.
Both representatives were very helpful!ZACHARY C.
El cliente no dejó un comentario.KENNETH N.
El cliente no dejó un comentario.GENE K.
El cliente no dejó un comentario.GABRIEL N.
They made sure I was helped and had what I needed. Friendly and personable.Donna J.
El cliente no dejó un comentario.RAYMOND G.
When you take â€œlocal peopleâ€ out of the equation, you fail!! I made a reservation 2 months before the time needed with an â€œoutletâ€(non-corporate) location and instead of letting that location handle me, I had to go somewhere else to pickup the truck!! When I got there, they initially didn't have a truck!! Not happy at all!! They finally rearranged somethings with â€œdispatchâ€ and I got the vehicle needed. Took WAY TOO LONG because of the screw up!! It all worked out, but wasn't happy at all with the process. We rent from Uhaul every year for our event and have been for over 10 years. Very disappointed!!DENNIS H.
El cliente no dejó un comentario.TRACEY E.
El cliente no dejó un comentario.Salvatore C.
Very pleased and satisficed with the services provided by the staff of U Haul Fernandina Beach,FL. They were extremely helpfulCALEB H.
Completely opposite feel of our pick up location. We had a main water line break at our house literally as we were pulling out for our 26 hour drive. I called the location where we were to return the trailer to let them know we would be delayed. The man was incredibly rude. Would not tell me the price difference and basically hung up on me. The only way I knew our reservation had been changed was because I could see the new date online. The return itself was okay. We had to wait awhile for someone to help us and we were the only customers there. It seems to be a very busy location and they need to work on their customer service. We will have to use this location, again, in a few months. I hope that we have a better experience.Elizabeth D.
El cliente no dejó un comentario.CARLOS L.
Didn't give what I asked for. I needed a truck with a ramp. Didn't have one. Truck had check engine light on. Could barely see out window.derrol M.
El cliente no dejó un comentario.WALLACE B.
Very friendly staff and efficient in getting me loaded and on my way.THOMAS D.
El cliente no dejó un comentario.Donna J. | First Impressions
El cliente no dejó un comentario.joel w. | First Impressions
El cliente no dejó un comentario.Cynthia K. | First Impressions
El cliente no dejó un comentario.William N. | First Impressions
El cliente no dejó un comentario.Christine F. | First Impressions
El cliente no dejó un comentario.Keith M. | First Impressions
El cliente no dejó un comentario.Garrett S. | First Impressions
El cliente no dejó un comentario.Lucy C. | First Impressions
The customer info above is incorrect to the number this cell phone the survey was delivered to. I rented in Providence RIThaddeus P. | First Impressions
El cliente no dejó un comentario.Louis K. | First Impressions
El cliente no dejó un comentario.BEVERLY M. | First Impressions
The only thing I didn't like was the dead bugs in the unit itself. I dont any bugs getting into my stuff in the future. Other then that it was greatBrenda T. | First Impressions
Great experience.Scott M. | Online Move In
El cliente no dejó un comentario.Douglas D. | First Impressions
Easy, clean, friendly and affordable.Kevin F. | First Impressions
The person who assisted me was very professional and easy to work with.Nicole K. | First Impressions
Staff were friendly and helpful.Frederick K. | First Impressions
Very knowledgable and informative staffDWIGHT M. | First Impressions
El cliente no dejó un comentario.Terra H. | First Impressions
Jennifer the GM was Amazing! Any question asked she confidently responded with assurance. She is pleasant and professional. Her entire staff is always polite and friendly. Thank you Jennifer for everything.seaside a. | First Impressions
Friendly and helpful staff and quickDebra W. | First Impressions
El cliente no dejó un comentario.Dale M. | First Impressions
El cliente no dejó un comentario.Victoria W. | First Impressions
El cliente no dejó un comentario.bill b. | First Impressions
Registration was made very easy, shown the process, storage units were clean, didn't hesitate to contract with U-Haul.Scott M. | First Impressions
Jennifer is amazing! She is always pleasant and efficient. I choose UHaul because of her!Leigh Coulter B. | First Impressions
professional service and good value !CHARLES L. | First Impressions
It went wellSusan W. | First Impressions
Excellent staff.garry o. | First Impressions
Servicios adicionales en esta ubicación
¡Tenemos la mayor selección de camiones nuevos!
¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!
¡Tenemos la mayor cobertura en América del Norte!
¡Enviamos de un lado al otro de la ciudad o del mundo!
¡Venedemos cientos de productos para que las mudanzas sean más simples!
¡U-Haul es el instalador de enganches N.° 1 de América del Norte!
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