Customer Reviews for U-Haul Moving & Storage of Amelia Island

3,180 comentarios

1830 S 8th St   Fernandina Beach, FL 32034
(Behind Bank of America in the old Staples building)

(904) 491-6966

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(904) 491-6966

1830 S 8th St
Fernandina Beach, FL 32034
(Behind Bank of America in the old Staples building)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas
  • Almacenamiento de bote
  • Almacenamiento de RV
  • Almacenamiento de vehículos

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
4.0

Can i still return the Pads? My children didn't know to give them all back. i have 4 or 5 of them.

Daniel S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael S. 
Clasificación:
4.0

El cliente no dejó un comentario.

JENNIFER H. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES R. 
Clasificación:
5.0

When making a reservation online we should not have to go through the process again when picking up. We already put all the information into the system. Why do it twice? That's my only complaint.

Johnny B. 
Clasificación:
5.0

Pick up and drip off were quick and hassle free. Customer service was great on both ends. Will absolutely be coking back! Thank you!!

Leslie G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Siqi C. 
Clasificación:
5.0

Clean place. Knew their product, prompt and got me on my way quickly.

James F. 
Clasificación:
5.0

Make you return app a little more detailed as to uploading a photo of equipment. I could not get this to work. It was probably more on my part but would be nice to have a help down arrow for directions.

DOUGLAS M. 
Clasificación:
5.0

The staff was excellent, friendly and helpful!

LINDA B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Benjamin T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jim B. 
Clasificación:
5.0

Owner was very proactive

Earlene A. 
Clasificación:
1.0

Uhaul dealer in Fernandina Beach does not return phone calls nor work well with 3rd party loaders/transporters selected by Uhaul. One of my Uboxes was damaged and they would not communicate with me to resolve the issue. I would not recommend this location to anyone.

Robert M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jordan C. 
Clasificación:
5.0

Bueno

Sara B. 
Clasificación:
1.0

Manager was very angry and insulted that I asked for assistance to unchain and release my car from the towing platform. I had to get on my knees on the pavement to unhook the chain underneath my car. He assumed that a customer should perform the whole procedure himself. Very disappointing after driving 850 miles to this location.

Stanley C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sara N. 
Clasificación:
5.0

El cliente no dejó un comentario.

David H. 
Clasificación:
5.0

They were very welcoming and helpful

Pamela R. 
Clasificación:
2.0

El cliente no dejó un comentario.

JENNIFER B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Pamela R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael B. 
Clasificación:
5.0

El cliente no dejó un comentario.

James B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael F. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jerri Don F. 
Clasificación:
1.0

This was the singular worst experience I've ever had with a company. I was physically threatened by an employee who also made undue remarks about my sexual orientation and then was mocked and called a liar by a customer service agent when I attempted to report the employee's behavior. I will never do business with U-Haul again and am considering taking action against the company.

Michael M. 
Clasificación:
5.0

right tire shredded one hour from our home enroute to MI, U-Haul had us back on the road in 2 hours with 2 new tires on the trailer.

Norman R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Pamela P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Paul T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel T. 
Clasificación:
5.0

Oliver and all of the other staff went above and beyond to take care of me for my trip!

Scott H. 
Clasificación:
5.0

Best experience ever in over 20 years and 5+ moves!

Robert P. 
Clasificación:
5.0

Best customer service I've ever experienced at any uhaul location. Beverly and Larry went above and beyond helping me with the trailer I rented. 5 star service in all regards.

Mike A. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTOPHER L. 
Clasificación:
3.0

First of all I had a reservation to pickup the truck 5 minutes from my house and was called to pickup at a different location 40 minutes away. Got to the location above and truck was not ready and only had a 1/8 a tank of gas. The appliance dolly was missing a ring on the strap and I had to return the next day to exchange. All together this cost me about 4 hours of time and about an extra $50 in gas. I also rented 5 dozen furniture pads and only received 58 total.

Otis M. 
Clasificación:
5.0

El cliente no dejó un comentario.

James D. 
Clasificación:
5.0

El cliente no dejó un comentario.

DANIEL B. 
Clasificación:
1.0

The person at the counter told me to wait outside for a minute (he never showed up) as he waited on another customer (book a reservation). I thought that was very rude as he should have checked me in. Another attendant agreed with my frustration and asked me for the truck keys and told me he was sorry. He did say I would receive en email for my checkin which after 12 plus hours I have not received confirming my checkin.

Marvin W. 
Clasificación:
4.0

El cliente no dejó un comentario.

David M. 
Clasificación:
5.0

The only problem I had was when we set up the drop of location it was an hour away from my destination when. There was a place 1 mile down the road when I tried to change it using I couldn't so I wasted 2 hours driving plus the go uhaul number didn't work right so I waisted 30 minutes trying to get through.

Jessica R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Anthony A. 
Clasificación:
5.0

El cliente no dejó un comentario.

BOB M. 
Clasificación:
3.0

Notify people when their truck location is changed.

Joseph C. 
Clasificación:
5.0

All was good from this location.

James C. 
Clasificación:
5.0

Continue to follow the standard displayed.

gary A. 
Clasificación:
4.0

El cliente no dejó un comentario.

Ann O. 
Clasificación:
5.0

I've been to this Uhaul store twice in the last month and they are an excellent team with excellent equipment!

Mike S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Carlos G. 
Clasificación:
1.0

Fire Oliver. He's a jerk !

Gregory T. 
Clasificación:
5.0

¡Gracias!

Roger A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dan D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kyle W. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMIE E. 
Clasificación:
5.0

El cliente no dejó un comentario.

RICHARD W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Ed J. 
Clasificación:
5.0

On the website, the cost for a 15 or 17 foot truck for local was $29.99 a day, but when you select 24 hours it charges $39.99 a day. I needed a 15, but one was not available, it would be nice if your website actually wasn't misleading.

FRANK W. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN S. 
Clasificación:
5.0

Store manager and all the other employees I spoke with were very helpful and made renting the truck and moving into the storage unit simple and easy. ¡Gracias!

John A. 
Clasificación:
5.0

Employee the morning of pickup was very helpful and eager to assist in any way. Explained hookup of trailer as well as how to return if I wanted to after hours. The online assistance with returning after hours was great also. Generally a very pleasant experience.

Chris O. 
Clasificación:
5.0

El cliente no dejó un comentario.

David S. 
Clasificación:
5.0

nothing - u r amazing

JULIE S. 
Clasificación:
4.0

Helpful folks at this location. "Oliver" was extremely impatient and condescending to customers... "CHECK THE ACCURACY OF FUEL BEFORE LEAVING!" Listed as 7/8 full but was just a hair over 3/4. $25 to top it off before we even started loading it! *Other than those two things it was a good experience and would recommend this store.

Daniel S. 
Clasificación:
5.0

Great people

CHRISTOPHER W. 
Clasificación:
3.0

General manager was a jerk, treated his fellow employees disrespectful

Rhonda D. 
Clasificación:
4.0

We had reserved a 10x15 climate controlled unit to find out when we got there it was 5x15. Don was very helpful in getting us transferred to an available 10x10x but we lost our $39.95 insurance and had to pay it again for the new unit.

DIANE F.  |  Overall Experience 
Clasificación:
1.0

Don t give my truck to someone else knowing I was coming at 9am didn't get one until 1130

Peggy W. 
Clasificación:
5.0

The best U-haul location I have ever used

David C. 
Clasificación:
4.0

This was not our original drop off place, but Don called for us to have it changed. He was pleasant, professional and extremely helpful.

John L. 
Clasificación:
5.0

Nothing I can think of , very efficient place

richard H. 
Clasificación:
5.0

Nothing All was good

JOSEPH A. 
Clasificación:
5.0

El cliente no dejó un comentario.

james m B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mike S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mitch W.  |  Overall Experience 
Clasificación:
4.0

I wish the person on Amelia Island would have reminded me to get a lock!

francesca C. 
Clasificación:
5.0

Gracias

MARTIN C.  |  Overall Experience 
Clasificación:
3.0

I just don't think it was right to not prorate my fee when I checked out two days after the payment was made. That gives u haul the right to collect double on my unit that month

Elizabeth J.  |  Overall Experience 
Clasificación:
5.0

I rent several trailers veery year and U-Haul Moving & Storage of Amelia Island is on of the best U-Haul centers I have ever done business with. The staff is helpful, responsible, and courteous. We are fortunate to have them as our local U-Haul outlet.

Stephen D. 
Clasificación:
5.0

El cliente no dejó un comentario.

warren C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Edwin B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

fernando R. 
Clasificación:
5.0

Exactly what I expect from Uhaul. Very friendly and helpful.

Jack W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Garrett S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Edward W.  |  Overall Experience 
Clasificación:
5.0

The management and staff were very professional and helpful. The vehicle was clean and available for pickup as scheduled. The store had sufficient supplies that met my needs.

JAMES S. 
Clasificación:
5.0

Older 5x8 trailers need to be fully maintained so the slide up door works effectively. My rental was hard to use and became jammed causing us to stop at a U-Haul dealer and the techs got it fixed.

Norman R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marcello V. 
Clasificación:
5.0

App wouldn't let me self check in the truck but an employee did for me.

William W. 
Clasificación:
5.0

The drop off was completely customer-friendly

Daniel T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Albert S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard D. 
Clasificación:
5.0

El cliente no dejó un comentario.

George B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Roxann R. 
Clasificación:
5.0

Once I was completed with my move. They had everything set up to take in. The transtion was very easy and painless.

Juan S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jeffery R. 
Clasificación:
4.0

Staff is hellpful!

KESTUTIS G. 
Clasificación:
5.0

El cliente no dejó un comentario.

susan J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Patrick F. 
Clasificación:
2.0

The Rep was a people person and a little rude.

BRYAN E. 
Clasificación:
5.0

Staff, Brandy, was very helpful and courteous. I have always enjoyed the customer service at this location.

Mark C. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBBIE C. 
Clasificación:
5.0

El cliente no dejó un comentario.

damien J. 
Clasificación:
5.0

El cliente no dejó un comentario.

DANITA M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Donna C. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES W. 
Clasificación:
5.0

El cliente no dejó un comentario.

KIMBERLY H.  |  First Impressions 
Clasificación:
5.0

Oliver runs a great location. Best one I used yet

Todd R. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID P.  |  Overall Experience 
Clasificación:
5.0

Oliver made you feel welcomed as a customer.

Victor B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

John A.  |  First Impressions 
Clasificación:
5.0

All good.

James T.  |  Overall Experience 
Clasificación:
5.0

Staff was easy to deal with. Cost for storing my RV in the lot was reasonable. Store and lot are clean and neat. Security seems to be adequate while providing 24 hour accessibility to my RV. I would recommend U-Haul Fernandina Beach for anyone needing their services. I have no affiliation with U-Haul, except as a paying customer.

Steven W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Diane W.  |  Overall Experience 
Clasificación:
4.0

The staff there are great, only complaint being that the bathrooms are not kept up/clean. However, a woman who was there dealing with the fire and subsequent damage was a wretched human being. I was away on a trip when the incident happened and when I called concerned over my belongings, she was rude, inattentive, unconcerned and a flat out horrible person. She informed me that my unit and contents had been damaged, ruining my trip and making me come home early to deal with it, only to find out that my unit was not damaged and my belongings were fine and my sleepless nights, days of worry, and cutting my trip short was not necessary had this woman properly handled the situation. I spent years running marinas, and when you are storing someone's property, and something happens to their property under your care, you don't treat them how I was treated. I wouldn't even say this woman needs additional training as I believe it would be worthless. She should be terminated from your employment. To make sure I am being clear - this woman does not work at the location. She was there to deal with the incident. How could your company send someone like that to deal with something that personal to your customers? Shame on her and your company for employing such a person.

Ryan H.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

WALTER H.  |  First Impressions 
Clasificación:
3.0

Gavin was excellent, Mr Miller was less than impressive, the fire was unexpected, they told us there was no damage to our unit but when we unloaded there was water on our contents, nothing valuable was damaged

CHARLES M.  |  Overall Experience 
Clasificación:
1.0

The fire was unfortunate but everything leading up to it was also intolerable. Direct debit was never set up correctly, after we provided several payment options and phone calls and visits to the office. Then sent letters to our family members demanding payment though we had given them our debit card numbers more than three times!! Resulting in "late fees" that were removed as if they were doing us a favor due to their incompetence to properly complete forms and charge correctly. Then once the fire occurred, no compensation was offered though they allowed someone to have flammable materials in their unit directly across from our valuables. Zero accountability for any mistakes made on site. Moved our things out as soon as we possibly could. Will be vocal about our disappointment with our colleagues and in online reviews.

Neely C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

George S.  |  Overall Experience 
Clasificación:
5.0

helpful staff, very clean facility, and accessible

WILLIAM S.  |  Overall Experience 
Clasificación:
5.0

Perfect, convenient location with very helpful & courteous staff. The facility and storage unit are very well lit and ventilated. It was an excellent experience and our home & personal items were always safe. Oliver Janney was excellent to work with.

Robert b W.  |  Overall Experience 
Clasificación:
5.0

Fantastic! The one-way person as well as the staff at both sites were friendly and very helpful.

ARNOLD B.  |  Overall Experience 
Clasificación:
5.0

Everyone was helpful and friendly, not just one or two people.

Donna J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

James T.  |  First Impressions 
Clasificación:
5.0

Best storage provider we have ever used!

Eleanor E.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Charles C.  |  Overall Experience 
Clasificación:
5.0

It's a great facility.

Tom A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Donna J.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Ruben G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

joel w.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Melissa B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Carrie G.  |  Overall Experience 
Clasificación:
5.0

Always professional and helpful.

Debra L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Cynthia K.  |  First Impressions 
Clasificación:
5.0

Are there people living in rented storage rooms?

Robert P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

WILLIAM T.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Evan R.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

MICHAEL C.  |  Overall Experience 
Clasificación:
5.0

It was a very professional experience. I would recommend this Uhaul team to others.

James H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Roger L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

walter k.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

William N.  |  First Impressions 
Clasificación:
4.0

Professional staff. Facility was clean accommodating

James H.  |  First Impressions 
Clasificación:
5.0

Mvr. Oliver Janney was especially helpful with getting correct moving boxes and other supplies. Asst. Tommy also very helpful during moving out process Great team!

jeffrey p.  |  Overall Experience 
Clasificación:
5.0

Just as a suggestion, when you rent out a unit make sure the customer is aware they will not have 24 hour access unless they pay more. That was the only negative, everything else was very positive

Cynthia L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

maureen n.  |  Overall Experience 
Clasificación:
5.0

Great place to rent a storage unit and truck

Elizabeth M.  |  Overall Experience 
Clasificación:
5.0

Really helpful good knowledgeable people appreciate their kindness towards made in everything that they said and did

anthony d.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES R.  |  Overall Experience 
Clasificación:
5.0

Overall I have no complaints but unfortunately this mistake is on my shoulders that after traveling 2 hours to empty our storage unit, I thought my husband had the key to the lock and he thought I had it. You guys don't have bolt cutters on site? Seems you would need some way to open locks on units that were abandoned and was told at front desk that you do in fact use bolt cutters to get into these units. But we couldn't use them.... so we had to call a locksmith.

KIMBERLY B.  |  Overall Experience 
Clasificación:
4.0

This site has some friendly employees, but I had some difficulty accessing my things after work. The hours could be expanded to be accessible beyond early evening hours. In addition, every time I have gone into the store, I have had to wait for help for long periods of time. There isn't a quick in and out.

Simone H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Elizabeth M.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Christine F.  |  First Impressions 
Clasificación:
4.0

Very satisfied with the storage unit I only stopped using it because I moved to a different city.

pam m.  |  Overall Experience 
Clasificación:
5.0

Gracias

Denise and Brandon M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Stein A H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Keith M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Sharla M.  |  Overall Experience 
Clasificación:
5.0

This is a well managed establishment.. I have always felt my property was secured. I loved 24 hour remote access knowing I could pick up my boat anytime at night on a well lit lot. In the market for a smaller boat and I will be right back. Thank you Uhaul for years of great service.

STEPHEN H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeffrey A.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Garrett S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Lucy C.  |  First Impressions 
Clasificación:
5.0

The customer info above is incorrect to the number this cell phone the survey was delivered to. I rented in Providence RI

Thaddeus P.  |  First Impressions 
Clasificación:
5.0

The facility was always clean and well lit and felt very secure. There were always plenty of furniture carts and they were always in good working order.

Stephen C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Louis K.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

BEVERLY M.  |  First Impressions 
Clasificación:
4.0

The only thing I didn't like was the dead bugs in the unit itself. I dont any bugs getting into my stuff in the future. Other then that it was great

Brenda T.  |  First Impressions 
Clasificación:
5.0

Gracias

Gia Z.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

BEVERLY M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

BEVERLY M.  |  Overall Experience 
Clasificación:
5.0

Great experience.

Scott M.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

JEFF R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Douglas D.  |  First Impressions 
Clasificación:
5.0

Jennifer and then Oliver are awesome managers. They always did everything possible to meet our needs. Excellent customer service and outstanding managerial skills. I have already recommended this facility to friends. Thanks, Ricky Escalante 361 222 4631

Ricky E.  |  Overall Experience 
Clasificación:
5.0

Easy, clean, friendly and affordable.

Kevin F.  |  First Impressions 
Clasificación:
5.0

The person who assisted me was very professional and easy to work with.

Nicole K.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Karen L.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Jerry H.  |  Overall Experience 
Clasificación:
5.0

With the exception with my dealing with Oliver after a phone call from him at about 4:40 pm. Everything was great. The employees and the facility are excellent. The only exception is my dealing face to face with Oliver.

Barry L.  |  First Impressions 
Clasificación:
3.0

I wish this establishment would honor veterans

brian s.  |  Overall Experience 
Clasificación:
5.0

Staff were friendly and helpful.

Frederick K.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

AMBER C.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

james s.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Phillip M.  |  Overall Experience 
Clasificación:
4.0

Staff and store was great. Problem was with "fab" for the gate. Only one available, battery was good, but code to enter into computer was faded and therefore illegible. After two guesses that did not work we decided to use the keypad option instead of fab. Please keep these items plentiful and replaced or do not offer them. Again, staff was good, they just didn't have working equipment. I had to go back and forth to the office. Fortunately there were only a few other people in the store and the clerks were able to respond to my problem in a timely manner.

Angela B.  |  First Impressions 
Clasificación:
5.0

Very knowledgable and informative staff

DWIGHT M.  |  First Impressions 
Clasificación:
5.0

Very good management

LEIGH A.  |  Overall Experience 
Clasificación:
5.0

Jacob was friendly and very helpful, made everything easy.

Matthew S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Terra H.  |  First Impressions 
Clasificación:
5.0

The staff is great ...

charles r.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Connie C.  |  Overall Experience 
Clasificación:
5.0

Great U-Haul Storage Facility... our first experience with storage facilities and it was outstanding. Every time we entered the building, hallways and access areas were well-maintained. Never had ANY issues with our unit... never saw any bugs or critters..! Staff was great... we had a compromised credit card and they were very helpful in transferring our account to new card and setting up our Auto pay. Highly recommend..!

polly L.  |  Overall Experience 
Clasificación:
5.0

Facility is always extremely clean. The fact that they have dollies on hand free of use for customers is extremely helpful. The convenience of having everything you need on hand, also amazing. Also being it was an indoor facility with security gave me such piece of mind. I would recommend to anyone

jennifer c.  |  Overall Experience 
Clasificación:
4.0

Everything was great EXCEPT not one employee wore a face mask and with this Pandemic it was a little disconcerting. Other than that, it was simple, efficient and friendly.

Linda G.  |  Overall Experience 
Clasificación:
5.0

Jennifer the GM was Amazing! Any question asked she confidently responded with assurance. She is pleasant and professional. Her entire staff is always polite and friendly. Thank you Jennifer for everything.

seaside a.  |  First Impressions 
Clasificación:
5.0

Friendly and helpful staff and quick

Debra W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jane O.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Adam F.  |  Overall Experience 
Clasificación:
5.0

The manager and staff at the Yulee location have been more than helpful and always friendly while doing so. Ms Jennifer is the best!

Rosa F.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

FRANCISCO D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Shirley P.  |  Overall Experience 
Clasificación:
5.0

Gavin is an excellent employee and person all around! Couldn't have done without him for sure. His positive attitude and smile kept me going. Also I must mention Vivian, soft spoken but not to be fooled! She was the best. Very customer friendly, nice spirit and beautiful smile! She sealed the deal for my storage. Not sure if the other guys name but he was nice as well. All, if I must say, we're excellent. Thanks guys for helping me get through the day that almost tested my sanity! 

Loretta H.  |  First Impressions 
Clasificación:
5.0

All of the folks that I dealt with in Portland and Fernandina were great. ¡Gracias!

BRENT M.  |  First Impressions 
Clasificación:
5.0

everyone was extremely nice and professional

roger S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Andrea S.  |  Overall Experience 
Clasificación:
5.0

This is my go to store, love the staff and glad I found them all the way fromMaryland and have been this store customer for 4 years.

Barbara L.  |  Overall Experience 
Clasificación:
5.0

The local office in Fernandina ( Amelia Island) was excellent. They went well above what I ever expected. Thanks for great customer service!!!

CAROL F.  |  Overall Experience 
Clasificación:
4.0

Was a great experience, William was extremely professional and accommodating for us during our move. Ended up not using the storage unit as it was too far back in the facility for the amount we were moving. Would recommend for anyone with a lighter load than we had!

Spencer B.  |  First Impressions 
Clasificación:
5.0

Vivian was awesome to work with. Friendly and personable and she knew her products.

roger S.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

larry r.  |  Overall Experience 
Clasificación:
5.0

Best moving and storage experience I have ever had. Jennifer Wenzel took care of everything I needed and helped me feel less stressed about the move. Way to go uhaul! Thanks!

bert b.  |  Overall Experience 
Clasificación:
5.0

Very Helpful staff. When I was confused and disoriented inside the building, there was almost immediate assistance from the gentleman on duty. It was very much appreciated as it was right at lock down time and he patiently walked me through what I needed to do. Very nice people here at the 8th St location.

Debra L.  |  First Impressions 
Clasificación:
1.0

I originally leased a unit, which I was paying for on time each month. since I had yet to use the storage unit they decided I didn't want it and leased it to someone else without notifying me. I rented the unit bc I was going to move to a smaller house. My plans changed and I wasn't going to use it right away, but I had others plans of using it. But I was paying for it so I could've used it whenever I needed it. I believe I was taken advantage of and paid for something they decided I no longer wanted.

Tiffany W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

tracey b.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

walter k.  |  First Impressions 
Clasificación:
5.0

I want to thank Jennifer and staff for always being helpful and informative. It's been a pleasure knowing you and I wish you continued success.

PAM M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Cara W.  |  Overall Experience 
Clasificación:
5.0

Extremely accommodating. Free dollies to use which i can't say enough about how helpful that was. Indoors which is also very nice and convenient. Really clean. Staff was amazing. They have everything you would need to haul and/ store your items. Wouldn't choose anyone else.

jennifer c.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

connie j.  |  Overall Experience 
Clasificación:
5.0

One of the best storage facilities I’ve used.

DAVID D.  |  Overall Experience 
Clasificación:
5.0

Extraordinario servicio al cliente

susan a.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

jenny n.  |  Overall Experience 
Clasificación:
5.0

Jennifer and her staff are the best of the best. I could not have had a better experience

dennis a.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Susanne B.  |  Overall Experience 
Clasificación:
5.0

Great customer service!

Patricia H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

john p.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

susan a.  |  First Impressions 
Clasificación:
5.0

I had no complaints at any time, and if I needed help Jennifer was there to answer any questions, or help me. I will be using the facilities again in the future, and will recommend to anyone asking as the best on the island.

BETTY P.  |  Overall Experience 
Clasificación:
5.0

Jennifer was always helpful!!!

ARLENE F.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

KIMBERLY B.  |  Overall Experience 
Clasificación:
5.0

All good!

Barbra H.  |  Overall Experience 
Clasificación:
4.0

My only complaint is that no refund was made on my storage unit even though I only had the u it a few days this month. Kathryn Tunnicliff

kathryn t.  |  Overall Experience 
Clasificación:
5.0

Staff was excellent... helpful, understanding, great service...

Ronald B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Dale M.  |  First Impressions 
Clasificación:
5.0

12 year customer! Store boat stuff every year for six months or so! Great experience! Thanks!

WILLIAM M.  |  Overall Experience 
Clasificación:
2.0

Lost my reservation and had to wait while paying movers outside to go through long check in. New location not as convenient as the lost reserved one

George B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

David N.  |  First Impressions 
Clasificación:
5.0

No light in storage unit.

patricia c.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Keith P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

GREG M.  |  Overall Experience 
Clasificación:
3.0

The only issue I had is I reserved a storage unit on Monday 3/30 online to move in on 4/4. When I got to the Uhaul they stated they didn't have the unit I reserved but they had a smaller unit they could offer me, I looked at the unit and accepted it because what other choice did I have with a uhaul full of furniture with no where else to go. The employee called his supervisor and he offered me a free month of rent but I also returned a Uhaul so that automatically qualified me for a free month (the employee told me that) so I actually didn't receive anything for my troubles but a smaller storage unit. The employee I dealt with was friendly and helped as much as he could but Uhaul needs to a better job at checking reservations and making sure units that already reserved are not being rented out by other individuals.

Adrieanna R.  |  First Impressions 
Clasificación:
5.0

Very clean facility! Was very pleased with our experience and would use this place again when we need a storage facility.

Vicki S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Victoria W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

bill b.  |  First Impressions 
Clasificación:
4.0

They need more employees. Customers are backed up.

Claudette D.  |  Overall Experience 
Clasificación:
3.0

I was not educated by the staff on selecting a storage unit and I would have never chosen a unit so far away from the elevator and front door. They chose a unit for me but never told me location at the time. Too far away and made the storage and clean out much more difficult

Holly M.  |  Overall Experience 
Clasificación:
5.0

All Good

james t.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Roseanne D.  |  Overall Experience 
Clasificación:
5.0

Wonderful service

Edward S.  |  First Impressions 
Clasificación:
5.0

Thanks again this year for your assistance with space and equipment for the Book Festival. See you next year!

Lawrence W.  |  Overall Experience 
Clasificación:
5.0

Good Experience.

Roger L.  |  Overall Experience 
Clasificación:
5.0

Jennifer (Mgr) and Brian (Asst Mgr) are awesome. Both very helpful. This place is very busy but they both go the extra mile to take care of us.

Stanley K.  |  Overall Experience 
Clasificación:
5.0

I have had my storage unit with U-Haul of Amelia for over 10 years and never have I had any complaints about the facility or the staff. I highly recommend this storage facility.

DAVID L.  |  Overall Experience 
Clasificación:
5.0

Registration was made very easy, shown the process, storage units were clean, didn't hesitate to contract with U-Haul.

Scott M.  |  First Impressions 
Clasificación:
5.0

Overall a terrific experience...easy access, plenty of carts for moving in and out. Clean and comfortable.

John N.  |  Overall Experience 
Clasificación:
5.0

As long as we followed procedures that were established,we could move things to or from storage and not be bothered by management.

kenneth w.  |  Overall Experience 
Clasificación:
5.0

Good leadership at this location. Very helpful and knowledgeable.

david f.  |  Overall Experience 
Clasificación:
4.0

kk

james L.  |  Overall Experience 
Clasificación:
5.0

Great, friendly staff!

Paul A.  |  Overall Experience 
Clasificación:
5.0

Mgr. does a great job, terrific

DOUGLAS M.  |  Overall Experience 
Clasificación:
5.0

I would definitely store my RV here again!

Charles F.  |  Overall Experience 
Clasificación:
2.0

The person on duty, Adam was very dull and did not provide any information and seemed very unhappy at his job. I had to inquire on rates for my storage space and all other pertinent info. M

Lisa O.  |  First Impressions 
Clasificación:
4.0

Safe and clean. Staff always ready to help.

Jimmy P.  |  Overall Experience 
Clasificación:
5.0

Excellent, helpful service!

Paul A.  |  First Impressions 
Clasificación:
5.0

Would recommend this storage unit to anyone regarding their storage needs.

EUGENE H.  |  Overall Experience 
Clasificación:
5.0

Excellent service and support. Made the trip with no issues.

Zamantha G.  |  First Impressions 
Clasificación:
5.0

Great people and great place!

Jason P.  |  Overall Experience 
Clasificación:
5.0

all good, would recommend..

andy f.  |  Overall Experience 
Clasificación:
5.0

As a long term customer I was annoyed with the inexplicable creeping up of storage rates that is practiced by U-Haul.

JOHN H.  |  Overall Experience 
Clasificación:
5.0

The staff was very helpful and accommodating.

Brittany C.  |  First Impressions 
Clasificación:
2.0

The site we rented was covered in layers of leaves and twigs. We are elderly and it.I requested that the site be cleaned up and the third time Ian's no results, we decided to move out trailer elseware

Anita C.  |  Overall Experience 
Clasificación:
5.0

Jennifer and the team are excellent! The facility is clean and well maintained. We have had items stored a couple of years and never once had rodent or pest problems. Do not pass them up! Mark B

Rebecca B.  |  Overall Experience 
Clasificación:
5.0

Great people, equipment and location

Lane C.  |  Overall Experience 
Clasificación:
5.0

Great experience

Michael R.  |  Overall Experience 
Clasificación:
3.0

When grass was cut, clippings thrown on RV. Takes 3 1/2 hours to wash. Wet grass on RV like cement when it dries. Terrible! I would still be at U-Haul if it were paved or gravel.

JAY F.  |  Overall Experience 
Clasificación:
5.0

People are great

leonard m.  |  Overall Experience 
Clasificación:
5.0

Great facility.

margaret s.  |  Overall Experience 
Clasificación:
5.0

none

salvatore b.  |  Overall Experience 
Clasificación:
5.0

My belongings were safe and secure at this facility. Plus they are a central location for renting and storing the U-Box moving product. I may use this system in the future.

James H.  |  Overall Experience 
Clasificación:
5.0

The unit was fantastic. As we're the staff.

Kayla I.  |  Overall Experience 
Clasificación:
3.0

Felt as if on the times i came on or called in i was interrupting their day. My reservation i put in stated nothing due that day and as i try to explain he totally ignored me wasnt willing tp listen.

Euricka Y.  |  Overall Experience 
Clasificación:
3.0

We had a reserved a 10x30 unit, and had called and confirmed it more than once, but on the day we arrived, there was no 10x30 unit. We got 3 units instead. Had difficult time checking-in also.

jenny n.  |  First Impressions 
Clasificación:
5.0

Very convenient. Staff always helpful and friendly when needed.

Walter A.  |  Overall Experience 
Clasificación:
5.0

Great staff and facilities

JUDITH M.  |  Overall Experience 
Clasificación:
3.0

Stored an RV on site. I was disappointed to experience the men that mowed the grass would have the lawnmower blow grass on the sides of the RVs and boats. For the nicer RVs and boats this is serious

dennis h.  |  Overall Experience 
Clasificación:
5.0

Super easy to access and helpful staff

Liz T.  |  Overall Experience 
Clasificación:
5.0

Jennifer is amazing! She is always pleasant and efficient. I choose UHaul because of her!

Leigh Coulter B.  |  First Impressions 
Clasificación:
5.0

A+

Robert G.  |  Overall Experience 
Clasificación:
4.0

good service

DANA S.  |  First Impressions 
Clasificación:
5.0

Great experience

geri g.  |  Overall Experience 
Clasificación:
5.0

professional service and good value !

CHARLES L.  |  First Impressions 
Clasificación:
5.0

Everything about this rental was just as a rental should be.

guy r.  |  Overall Experience 
Clasificación:
4.0

none

Diane B.  |  Overall Experience 
Clasificación:
5.0

All good

patricia c.  |  First Impressions 
Clasificación:
5.0

Love these people and place

Kate D.  |  Overall Experience 
Clasificación:
4.0

It was fine. Manager was late

Susan W.  |  Overall Experience 
Clasificación:
4.0

It went well

Susan W.  |  First Impressions 
Clasificación:
5.0

This facility is great and everyone who works there is very nice. We also love how they recycle boxes! Highly recommend.

melissa k.  |  Overall Experience 
Clasificación:
5.0

Excellent staff.

garry o.  |  First Impressions 
Clasificación:
5.0

Staff very helpful and easy to work with. Thumbs up!

Eddie R.  |  Overall Experience 
Clasificación:
5.0

The people were nice and very helpful. Love that people could bring used boxes for others to use.

billy p.  |  Overall Experience 
Clasificación:
5.0

Wonderful customer service!

Susanne B. | Reservación
Clasificación:
5.0

Quick to respond, very accommodating

Douglas G.  |  First Impressions 
Clasificación:
4.0

We had a great experience working with the manager,Jennifer. Where we stored our boat needs work . Soft soil so tires sink into it. When mowed grass clippings are all over our boat. Needs to be paved.

Jane H.  |  Overall Experience 
Clasificación:
5.0

Great storage for my boat, would definitely recommend

seth s.  |  Overall Experience 
Clasificación:
5.0

Overall a positive experience.

cindy f.  |  Overall Experience 
Clasificación:
5.0

Jennifer is an excellent employee.

patricia m.  |  Overall Experience 
Clasificación:
5.0

Clean, accessible and easy.

don s.  |  Overall Experience 
Clasificación:
4.0

No comments.

robert s.  |  Overall Experience 
Clasificación:
5.0

Great service...

james W.  |  Overall Experience 
Clasificación:
5.0

GOOD SERVICE AND SAFE STORAGE FOR MANY YEARS.

EDWARD D.  |  Overall Experience 
Clasificación:
5.0

HAVE NO COMPLAINTS WHAT SO EVER..... THANKS FOR HELPING US THROUGH A TERRIBLE MOVING EXPERIENCE.......BLESSINGS TO ALL OF YOU. NINA B SUDDATH

NINA S.  |  Overall Experience 
Clasificación:
5.0

Management and staff are very friendly and professional

THOMAS C.  |  Overall Experience 
Clasificación:
5.0

Lady managing is excellent!

roger r.  |  Overall Experience 
Clasificación:
5.0

Check in was pretty easy. the facility is super clean!

Mark S. | Reservación
Clasificación:
5.0

Such nice people & very, very helpful.

mark p. | Reservación
Clasificación:
5.0

Friendly and helpful

Wendy E. | Reservación
Clasificación:
5.0

UHaul ubox in Arizona cost me lots of money and delays by not communicating to local branch of requirement to inventory items for customs when shipping outside of USA.

TOM C.  |  Overall Experience 
Clasificación:
5.0

Outstanding!

TRACY D. | Reservación
Clasificación:
5.0

The manager and staff are pleasant, efficient and helpful. The facilities are top notch. Highly recommended!

DONALD R.  |  Overall Experience 
Clasificación:
5.0

awesome experience!

TERESA P. | Reservación
Clasificación:
5.0

Jennifer is an excellent manager and runs a tight ship.

RICH S.  |  Overall Experience 
Clasificación:
5.0

It was a great experience working with the staff at Fernandina Beach.

Timothy M.  |  Overall Experience 
Clasificación:
5.0

Helpful staff. They treat their customers very well. Clean and well stocked showroom. We would highly recommend this storage.

david m.  |  Overall Experience 
Clasificación:
5.0

Staff was great!! On schedule and very professional

Scott H.  |  Overall Experience 
Clasificación:
5.0

Excellent customer service

glenn b.  |  Overall Experience 
Clasificación:
5.0

Facility was clean and well run. Love that you had enough carts to use.

MARY ANNA G.  |  Overall Experience 
Clasificación:
5.0

Great!

JUSTIN E.  |  Overall Experience 
Clasificación:
5.0

Staff was nice and helpful

ron b.  |  Overall Experience 
Clasificación:
5.0

Staff is wonderful, helpful & professional. Units are immaculate, convenient & secure. Trucks & equipment are clean & well maintained. All needed supplies are available at very reasonable prices.

John j.  |  Overall Experience 
No se han enviado comentarios para esta ubicación.

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