Customer Reviews for U-Haul Moving & Storage at Reid Park

1,315 reviews

1550 S Alvernon Way   Tucson, AZ 85711

(520) 729-1485

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(520) 729-1485

1550 S Alvernon Way
Tucson, AZ 85711

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

I drove up and a chap immediately showed up at my door to let me know the check-out process.

Tim F. 
Clasificación:
5.0

The entire staff were super friendly and knowledgeable; regarding my needs.....

DANIEL E W. 
Clasificación:
5.0

Well the truck smells cigarette really bad but service was good

SILVIA E. 
Clasificación:
5.0

Nothing. Everything was great and we'll definitely use this location again!

Jason R. 
Clasificación:
3.0

El cliente no dejó un comentario.

Adam K. 
Clasificación:
4.0

Great friendly customer service the agent went over all my rental options with me even let me inspect my vehicle choice to make sure it would meet my needs. The vehicle was very clean, well maintained, and a smooth ride. Overall, it was a great experience.

DEBORAH C. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSE S. 
Clasificación:
5.0

What a great team this location has. Kyle and the crew always do such an amazing job and it never goes unnoticed. We will continue to use Uhaul and recommend them whenever possible to anyone who is in need of good quality rentals.

William N. 
Clasificación:
5.0

Kyle and the entire team at this Tucson location always do an amazing job from A to Z. With our new corporate location it is very convenient for our crew. We really appreciate this partnership/relationship. Thank you Kyle for taking such good care of us and all of our rental concerns. Sincerely, Bill Netherton President Professional Bartenders Unlimited

William N. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHERI W. 
Clasificación:
5.0

Above and beyond help from staff !! Super happy

SERGIO V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bibi A. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES B. 
Clasificación:
5.0

The workers at this particular U-Haul facility were very kind and helpful. They went the extra mile to help.

roxanne b.  |  Overall Experience 
Clasificación:
5.0

Nada

LINDA C. 
Clasificación:
5.0

El cliente no dejó un comentario.

EMILY R. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRUCE T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Laura W. 
Clasificación:
5.0

El cliente no dejó un comentario.

LINDA K. 
Clasificación:
5.0

Nothing that I can think of at the moment. Friendly staff on pickup and return. Parking on property for my personal vehicle while I had the rental was a nice perc

JAMES B. 
Clasificación:
5.0

It was a great experiance with Uhaul and the staff during my move. I had to set my stuff for a month in storage. both the move in and out and truck rental went very smooth.

brenda g.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Aubrey M. 
Clasificación:
4.0

El cliente no dejó un comentario.

JOHN G. 
Clasificación:
5.0

El cliente no dejó un comentario.

M ELIZABETH C. 
Clasificación:
5.0

Very good customer service

MIGDALIA P. 
Clasificación:
5.0

Excellent employees! Great attitudes and helpful.

GREGORY A. 
Clasificación:
5.0

To my hero in Green, Kyle is the greatest. U-Haul on Alvernon saves my life every time. I'm an operations manager for full-service moving company and whenever I need something in a clutch he is always there to see me through my day. Some extra dollys for a busy weekend? A few extra dish packs to make it until my order comes? Whatever it may be, I can count on him. I've had storage at this facility for my personal belongings for upwards of 3 years. The place is always clean and well taken care of. It is not in the best neighborhood but U-Haul security system has me covered. Controlled access doors to even enter the building, cameras around every corner to catch those not so nice characters, my unit even has its own alarm. You even need your key card to get in the bathroom. I feel like my stuff is secure. A+ A+ for Kyle‘s team. You guys rock!

JAYSON N. 
Clasificación:
5.0

Your employee, Walker, is what gave your facility an excellent rating. If more employees were like him, places would receive high ratings.

roxanne b.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

FERNANDO R.  |  Overall Experience 
Clasificación:
5.0

The employee, Walker was most helpful and attentive to my needs. He helped me with my heavy stuff, since I was by myself and am an older lady. He was very kind. He is a wonderful example of excellent customer service.

ROXANNE B. 
Clasificación:
5.0

El cliente no dejó un comentario.

THOMAS S. 
Clasificación:
1.0

There is obviously 2 fraudulent activities going on: 1) FRAUDULENT MILEAGE: I checkout with 10,076 and returned with 10,090 which equals 14 miles. This accords with two 3.5 mile round trips. Upon the rental return, I was charged for 30 extra miles. I have photographs of the car mileage at the time of check out in the morning, and the return mileage upon returning the vehicle later in the day. The employee response was I did not mention the mileage discrepancy at the time of checkout. 2) FRAUDULENT GAS: the manager informed me that the car should be returned full. I added 6.6 gallons of gas. This is 3x more than the 14 milieus that the car was actually driven. I will not recommend this location until I am reimbursed at least 30 miles of fraudulent overage charges.

ROBERT H. 
Clasificación:
5.0

Kyle and staff continue to be professional and courteous. Unless their location does not have the equipment needed, I'd be hard-presssd to rent anywhere else! Keep up the great work and excellent service!

Carl W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Lorena A. 
Clasificación:
5.0

Wasn't able to check-in online and the men inside were very helpful. I believe it was the store owner or manager who helped and it was fast and easy!

Riley B. 
Clasificación:
5.0

Great experience!

MANDY G. 
Clasificación:
5.0

I've always use U-Haul and always been a pleasure using them and never had any problems at all I appreciate there help all the time and wonderful service

raul c.  |  Overall Experience 
Clasificación:
5.0

It was really quick and easy getting a storage unit. It was also the most affordable in town. 

Alfred V.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Misty E. 
Clasificación:
5.0

Great customer service. Both gentlemen work very hard. Excellent communicators.

Robert A. 
Clasificación:
3.0

El cliente no dejó un comentario.

Carl S. 
Clasificación:
5.0

Everything was great - Thanks!

ROBERT L. 
Clasificación:
5.0

Kyle and the staff are wonderful. Always pleasant and professional.

CARL W. 
Clasificación:
5.0

Tony is top shelve, great guy

MICHAEL V. 
Clasificación:
5.0

Great Service

LORRAINE S. 
Clasificación:
5.0

El cliente no dejó un comentario.

David S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dionicio B. 
Clasificación:
5.0

Very smooth process

Ja'Neeva S. 
Clasificación:
5.0

Kyle was excellent

RICHARD H. 
Clasificación:
4.0

N/C

MIGDALIA P. 
Clasificación:
5.0

El cliente no dejó un comentario.

DONNA E. 
Clasificación:
5.0

Great customer service and fast!

Jennifer M. 
Clasificación:
5.0

Everything was great

MICHELLE C. 
Clasificación:
5.0

Gary was incredibly helpful and came out to greet us (by name! How he remembered, I have no idea. He's that good) when he saw us pull into the parking lot. Give that man a raise!!

Everette S. 
Clasificación:
5.0

Last minute, the night before our move, the location for pickup of my tow attachment was changed. I wasnt informed other than an email that didnt really explain the changes. It added on 45 mins to our trip.

Brianna G. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID R. 
Clasificación:
5.0

The inside of the windshield needs cleaning as well. Seemed you cleaned everything but the inside of the windshield.

RENA F. 
Clasificación:
5.0

Long wait to drop off until we found the outside guy who helped us. Unfortunately they charged us for mileage - the pickup place said since it was an in town rental we wouldn't be charged mileage. So different stories from different places

GUS G. 
Clasificación:
5.0

It's a tough job. The guys did wonderful work sorting out the customer needs with available supply. There was alot of decisions coming at the guys and they teamed up to make it happen. Well done. Thanks guys. See ya next time.

Tom G. 
Clasificación:
5.0

Quick and easy as usual..great large location with access to pull into and out from..

MICHAEL S. 
Clasificación:
5.0

The service was excellent! Each and every staff member was very helpful over the phone and day of service. My experience was amazing!! Thank you

BRENDA G. 
Clasificación:
5.0

The staff members were so very polite, cheerful and very friendly and extremely helpful with all my questions and needs. They all we're great keep up the awesome job. Thanks for making my long and tiring day a happy and cheerful one.

DANIELLE B. 
Clasificación:
5.0

Kyle was very friendly and helpful. The whole process was seamless and much easier than I had anticipated. Really appreciate it!

Lauren W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

NATHANIEL H. 
Clasificación:
5.0

Kyle was very friendly and helpful, and he made the experience very easy.

Lauren W. 
Clasificación:
5.0

Make the U-Haul website easier to access for first time renters who are not tech-savvy.

JAY C. 
Clasificación:
3.0

El cliente no dejó un comentario.

jennifer m.  |  Overall Experience 
Clasificación:
5.0

The workers there are friendly and knowledgeable of their work. Very smooth process and I would recommend this location to anyone planning a move. Gracias.

Mark R. 
Clasificación:
5.0

El cliente no dejó un comentario.

DANIEL R. 
Clasificación:
5.0

Nothing everything was good from start to finish. Thanks for your help.

Joy B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul M. 
Clasificación:
4.0

Have rented from this location before - staff are always pleasant & know their business! Vehicles are clean and run well. Haven't had any problems, but a recent rental had a maintenance indicator and it was taken care of on my returning the vehicle, so I know they work hard to maintain their fleet. Thanks, keep up the good work!

NATALIE B. 
Clasificación:
5.0

The staff is always so friendly and helpful we have had to change sizes of our storage unit for our various needs over the last couple of years and they have zero problem helping us get that done quickly.

Richard S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Shawn D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

ANTONIO D. 
Clasificación:
5.0

El cliente no dejó un comentario.

GUY R. 
Clasificación:
5.0

El cliente no dejó un comentario.

NATALIE S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Collin G. 
Clasificación:
5.0

El cliente no dejó un comentario.

david L. 
Clasificación:
5.0

Also want to say that I had a great experience with the Speedway location - I didn't pay attention when I booked and had it on another day. This location was kind enough to find me another reservation that was available and booked it at the moment. I hate moving and both locations made it that much more bearable. ¡Gracias!

MIKI C. 
Clasificación:
5.0

Nada

Donna K. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAY D. 
Clasificación:
5.0

El cliente no dejó un comentario.

andre H. 
Clasificación:
4.0

It is very nice to have workers on property that are constantly monitoring for unwanted activity on the premises. If I could offer any critiquing it would be about the sliding doors making the building too accessible to almost anyone. Individuals off the street would be able to see the donation section and walk in to browse. As far as the location, I have been sitting in my truck quietly in the parking lot and would see someone walk by several times and look in my vehicle and it made me wonder what could possibly happen if a customer was inside for too long and left their vehicle unattended. Also, at some point during my rental, a very expensive carpet shampooer and a vacuum were both taken from my unit, either while I was outside or in the restroom. The insurance company has a hefty deductible and is not very understanding about theft of items. Overall it was a very decent experience and the storage space was sufficient and very clean! Very professional staff.

Nicholas P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES J. 
Clasificación:
5.0

El cliente no dejó un comentario.

FERNANDO R.  |  First Impressions 
Clasificación:
5.0

Nothing. It was flawless.

Guy R. 
Clasificación:
5.0

Thanks for great service

Arturo M.  |  First Impressions 
Clasificación:
5.0

Very good service.

BRIAN M. 
Clasificación:
5.0

Good old-fashioned customer service, like it's supposed to be!

Christopher L.  |  First Impressions 
Clasificación:
5.0

not a thing keep up the great work !

EDWARD C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Derek W.  |  Overall Experience 
Clasificación:
5.0

Easy and simple to return and renting

Monghang D. 
Clasificación:
4.0

Difficult to get someone on phone, expensive, people very attentive and nice.

jerold l.  |  Overall Experience 
Clasificación:
5.0

Excellent service at this location. Tony was so customer service oriented and helped us attach the hitch and made sure everything was in perfect order. Great crew of personnel! ¡Gracias!

JOSEPH D. 
Clasificación:
1.0

When I asked what would happen if the equipment was not returned on time the guy says "I dont know if I want to rent to you now, since you said that" I was simply asking a question, he acted like I was threatening to steal the truck

JOSEPH C. 
Clasificación:
5.0

This location was very courteous. We didn't have to get out of our vehicle. They took care of it all.

Brian L. 
Clasificación:
3.0

The pick up location was changed last minute. The 50$ guarantee isnt real. The trailer was Janke and had gravel in it. Said they didn't have one with a ramp but they did. Just terrible

JESUS R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard E. 
Clasificación:
5.0

Great customer even though they could not help me they understood why i was so very angry!!

Stacie M. 
Clasificación:
5.0

Nothing, everything was perfect

JASON T. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID O. 
Clasificación:
5.0

I am impressed. It was so clean. I am living in 5 states and dealing with the home buyer backlog leaving us in limbo for a little. Tucson is disgusting wherever you go. So I have to say they did an amazing job. The employees were polite and helpful and once inside the building I felt safe and trusted my items would be secure. Doing anything in this area is scary due to the crime. Unloading at night is a gamble and I panicked that someone broke into one of my cars for the third time this year while unloading because the there is no fence around the unloading area, but everything that u-haul could control was excellent.

stephanie t.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

JESSICA D. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHARLES H. 
Clasificación:
5.0

El cliente no dejó un comentario.

STEPHANIE E. 
Clasificación:
1.0

I called the uhaul customer service line to reserve a moving truck. I was told the truck was reserved and available at a specific time. When I arrived at the specified time they had nothing for me. No reservation, no truck and it took far too long for the employee to figure that out and inform me. He seemed completely lost. In the end we went to a different location and rented a truck from them.

STACIE B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Chris F. 
Clasificación:
3.0

There is a sign that states 'rent a truck or trailer and get 1st month storage free'. I mentioned that I had done that, but not given free month. I was told this is for customers arriving to town or departing town. The sign does not state this.

DAVID A. 
Clasificación:
5.0

El cliente no dejó un comentario.

HAFIJUL C. 
Clasificación:
5.0

Employees were knowledgeable, helpful and exceeded my expectations.

CATHY L. 
Clasificación:
5.0

Gary Whipp and Kyle Wright are not Five star, Ten star but were One Hundred stars. If it were not for Gary, I would have had to cancel my entire move from Phoenix When the movers did not show up to unload me in Tucson, Kyle provided support to help me find another mover. Uhaul should go out of there way to keep these employees working for Uhaul. They deserve the max pay for there positions.

Lawrence B. 
Clasificación:
4.0

No improvements needed.

PATRICIA F. 
Clasificación:
5.0

The associate on duty provided excellent customer service

Jason V. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARK W. 
Clasificación:
3.0

The attendant who served me was unable to extend the reservation of my rental to the exact length that I needed. I felt the person could have given more effort. I ended up having to extend the rental myself, which was a cumbersome activity. I was unable to extend it through the website as advertised, and had to call several different phone numbers. The on-line chat tool wasn't a successful process either.

JAMES B. 
Clasificación:
5.0

Excellent service and very friendly

Sharon S. 
Clasificación:
5.0

Great service!

DAVID C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gabriel M.  |  First Impressions 
Clasificación:
5.0

I had use of this facility for two years. The personnel were always friendly and helpful. I stopped using this facility recently because I no longer needed a storage unit. I liked the fact that they had indoor units which I was able to acquire for my things. I would recommend this U-Haul Storage facility to anyone.

Virginia S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Michelle A.  |  Overall Experience 
Clasificación:
5.0

I was totally satisfied appreciate their services

raul c.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Johnny M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Heather D.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

DONALD P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Tami M.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

DONALD P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Sangeun P.  |  First Impressions 
Clasificación:
5.0

Gracias

Alfred W.  |  First Impressions 
Clasificación:
5.0

Kyle Wright was very helpful.

PETER J.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Nancy C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

SCOTT S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Diane F.  |  First Impressions 
Clasificación:
5.0

All staff at this location were friendly, helpful and professional. All the staff was exceptional, however Kyle Wright went above and beyond to help any way he could. Kyle is a true asset to the company.

Roald G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Natalie B.  |  First Impressions 
Clasificación:
5.0

I am an old customer and I've always been treated with five star service adrenaline vehicles and I've been in storage I have no problem with either

Galen M.  |  First Impressions 
Clasificación:
5.0

Thank you. Smooth transition

natalia p.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Marrietta N.  |  First Impressions 
Clasificación:
5.0

Grate customer service. The guy answered all my questions.

MARTHA L.  |  First Impressions 
Clasificación:
3.0

The unit itself was ok although poorly lit. Many times I did not feel safe going to my unit by myself. On multiple occasions there would be homeless people roaming and even saying in units. For $115/month I felt my items were secure but I felt uneasy grabbing what I needed from storage.

Amy D.  |  Overall Experience 
Clasificación:
5.0

Kyle and his associate are great and super helpful with all things.

THERESA J.  |  First Impressions 
Clasificación:
1.0

Lied on me about stealimg uhaul the manager here made false policr report screenshot bedore uhual delete

Antonio G.  |  Overall Experience 
Clasificación:
5.0

I would recommend your facility to anyone needing storage for their belongings. I work in the moving and storage business and wi tr h out a doubt it's the best self storage facility in tucson. Friendly and professional staff. Thank you, when and if I need storage again I will only choose this facility. Again you guys and gal are great!

Annette T.  |  Overall Experience 
Clasificación:
5.0

Pleased overall. Would use the Uhaul location again in the future without reservation.

catherine w.  |  Overall Experience 
Clasificación:
5.0

Kyle and Kaitlyn were amazing.

Geoffrey C.  |  First Impressions 
Clasificación:
5.0

Kyle and his team are awesome! Keep up the good work.

GARY W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Roxanna B.  |  Overall Experience 
Clasificación:
5.0

Great service. Clean facility. Friendly.

Nancy C.  |  First Impressions 
Clasificación:
5.0

Management has been awesome and very helpful. The facility is always clean and temperature is always right! Great experience and will highly recommend to others. ❤❤❤

Lucille H.  |  Overall Experience 
Clasificación:
5.0

They were extremely helpful and well mannered. Would like to say that they made me feel like I had known them as friends. Thanks for be so kind.

Venissa E.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

george c.  |  Overall Experience 
Clasificación:
5.0

I first worked with Kyle through through my employer. Since then, I have rented multiple trucks and units due to his consistently excellent service. This level of consistency is rare and he should be commended. I am very vocal about service, good or bad. Thank you for asking for my input. Unfortunately, people are more likely to voice a complaint over a compliment. I expect it is because we have the right to quality care. Excellent service saves everyone time and improves quality and productivity all around. Many thanks to Kyle and his staff.

Victoria P.  |  Overall Experience 
Clasificación:
5.0

Very clean! Good customer service!

YORVELITH B.  |  Overall Experience 
Clasificación:
5.0

The only thing I would change is the access hours of the storage unit. But I get why is closed when it does. I have no issues a guy named walker was always helpful when I ran into him.

Casey S.  |  Overall Experience 
Clasificación:
5.0

The entire staff was such a pleasure to deal with, always helpful knowledgeable. The equipment was well maintained and provided much needed support in moving and storage. Will highly recommend Kyle and his staff!!!! 5 star service. Thank you for an enjoyable experience .

JOHN J.  |  Overall Experience 
Clasificación:
5.0

Great customer service. He helped me find the right size storage unit.

Chunny P.  |  First Impressions 
Clasificación:
5.0

I have been to three different storage facilities in Tucson this U-Haul storage facility should be a model for the rest of them the manager Kyle is the best manager I have ever had the pleasure of doing business with. An employee by the name of Walker was the most professional staff I've ever had the pleasure of doing business with. The staff at this facility went above and beyond. If I own the company those two wiould be president and vice president. I would recommend and use this facility for any kind of storage that I may need in the future thank you very much gentlemen for going above and beyond. U-Haul in my opinion it's lucky to have such professional and courteous employees.

Lloyd G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

juanita v.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Kimberly S.  |  Overall Experience 
Clasificación:
5.0

Very efficient system. Easy to move in and out of. Very clean and secure.

Lisa L.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Mario J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Timothy M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Steven V.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Eboni K.  |  Overall Experience 
Clasificación:
3.0

The storage facility was well-lit and seemed secure except for occasionally that it seemed someone was taking up residence there and a few times some rude and shady folks lurking about. It may just be the area. In the summer, the area where my unit was seemed to be close to 90 degrees and in winter quite cold. I'm not sure that the units on the fringes of the building were as climate-controlled as advertised. I waited and asked for a larger unit for about 3 months. When none came available, I moved to another storage facility that is cleaner, safer, and better climate-controlled that had a larger unit available. The employees at U-Haul were always polite and accommodating.

Kimberly A.  |  Overall Experience 
Clasificación:
5.0

Friendly and efficient.

Timothy M.  |  First Impressions 
Clasificación:
3.0

The late fees are to high

TINA G.  |  Overall Experience 
Clasificación:
5.0

We had an outside unit and loved the fact we could drive right up to the door 24/7. Good check in system also.

Judi B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Scott B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Sheila R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

michael b.  |  Overall Experience 
Clasificación:
5.0

Very professional and courtesy staff. The location was very clean inside and out, I want to personal thank the GM Kyle for going above and beyond to make sure all my expectations and needs were met. I will also like to send a shout out to the gentleman who checked in my rental I believe his name is Gary, thank you very much for all your help and also for making the rental return process so easy , thank you for your great customer service and professionalism. last but not least I personally want to thank all of the team at the Alvernon location for staying open during this pandemic and for also putting your lives on the line to make sure that all your customers are taken care of. If no one has told you guys that they are grateful well I'm sure there's plenty of us like me who are who are extremely grateful for your services, hard-working dedication.

Raymond M.  |  First Impressions 
Clasificación:
5.0

Tony was great, he did an excellent job explaining the rental agreement. Tony also show us where the storage unit was and how to check in/out of the facility. Tony provided a welcoming environment.

Marcos M.  |  First Impressions 
Clasificación:
5.0

Very clean.

gabriel c.  |  Overall Experience 
Clasificación:
5.0

Kyle is a very valuable, kind and professional employee. Nice facility

laurie j.  |  Overall Experience 
Clasificación:
2.0

There where people use in drugs and know one cought it.

Darrell C.  |  Overall Experience 
Clasificación:
4.0

Great service. I was very satisfied with my service. The only issue I had was that I could not get into my account online to change my information. A software problem.

stephen j.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

dawnelle w.  |  Overall Experience 
Clasificación:
5.0

Very kind and professional staff, Kyle was Great. Impressed with the cleanliness of storage facility and the security measures you have in place.

laurie j.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Scott G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Sandra S.  |  First Impressions 
Clasificación:
5.0

This is the only place I use, I have rented from them since 2016 off and on.

linda h.  |  First Impressions 
Clasificación:
5.0

Very good job were treated very good and will be using your service again thank for everything

Deborah H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

James G.  |  Online Move In 
Clasificación:
5.0

Always convenient, clean, and high standard of customer service.

Lisa L.  |  First Impressions 
Clasificación:
5.0

My daughter is a student at the University of Arizona in Tucson. This is her Junior year. At the end of each school year we have always used this storage facility to store her things during the summer. Each year we have Excellent treatment. Kyle and his staff are AWESOME!!!! We will be back at the end of her school year in June 2021 to store her things again. Thanks again to U-Haul Storage of Alvernon Heights …. from the LaMar Family

teresa l.  |  Overall Experience 
Clasificación:
5.0

When it came to getting the storage unit, after moving with Uhual back to Tucson, Kyle made the process as easy and friendly as could be. I have worked in customer service for 14 years and Kyle is, without a doubt, one of the best employees I have ever had the privilege of working with. He was incredibly efficient and willing to go above and beyond to help with every detail of my move. It is hard to accurately put into a few words on a comment page how easy he made the transition and how appreciative I am for the hard work and obvious expertise he has.

Robert R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Andrew B.  |  First Impressions 
Clasificación:
5.0

Tony was a good guy to have at my drop off location explained the storage so Thoroughly showed me everything and I’m only 19 so I don’t know anything so he was a big help

Isaiah F.  |  First Impressions 
Clasificación:
3.0

My daughter and grandchildren were with me at the storeage unit. There were several street / homeless people loitering on the grounds. One of them accosted us and continually badgered us with in appropriate remarks while we unloaded our U-haul truck into our U-haul storage unit. When I asked the desk clerk if there was a routine security patrol. He remarked that U-haul was not responsible for how people behaved and went on to say they had cameras and alarms to protect the units. Clearly this clerk was more concerned with property damage than customer safety. Things in a unit,are, after all, just things. It seemed to eluded him that there is a customer safety issue here. The clerk was cold and devoid of empathy, or simply obtuse, maybe all those things. Either way the point being a routine security patrol doesn't cost much and would deter the loitering and vagrants from hanging about U-haul grounds. Maybe you could teach some manners, empathy and perhaps constructive thought patterns to the desk clerk, doesn't think much about customer safety.

DEBORAH C.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Gerardo V.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Chelsea S.  |  Online Move In 
Clasificación:
5.0

Increase video surveillance inside building and you'll have a regular fort Knox facility ;) (I've done law enforcement and ran security at multiple military and government contract sites so if you need any advice just ask) ps: Your a very professional guy and doing a great job. Uhaul finally has a facility manager that knows what he is doing and doing it well.

george c.  |  First Impressions 
Clasificación:
5.0

I really loved everything about my experience from beginning to end. The only thing I am disappointed about is that my indoor storage unit has no ceiling... I am nervous about my belongings being damaged. If there was even mesh on top I would feel slightly better, but the metal grid on top with massive square openings makes me think that creature friends will make their way into my unit. If that was resolved, I would happily and confidently suggest the storage units to anyone.

Jacqueline W.  |  First Impressions 
Clasificación:
3.0

The person that took my information didn't get my name right so couldn't help me get into my informatioin.

Katherine B.  |  First Impressions 
Clasificación:
5.0

My experience with U-Haul was great. I was at another storage for 9 months that I hated. I only move my stuff there yesterday. I love it there already. Everyone is so nice and polite. Ii wouldn't recommend the other storage I was in before to anyone but I would recommend U-Haul to everyone Thanks for everything... Stay safe. Barbara Sale

barbara s.  |  First Impressions 
Clasificación:
5.0

Went very well for me but there was 4 customers waiting by the time I completed my transaction. I believe he was working alone, I would suggest some help

Tamberlyn H.  |  First Impressions 
Clasificación:
5.0

Kyle was patient and provided excellent service.

Tyler G.  |  First Impressions 
Clasificación:
5.0

The folks at the uhaul were very nice. I love this new center.

CONSTANCE P.  |  First Impressions 
Clasificación:
5.0

Excellent service, convenient location, knowledgeable staff, and overall great experience. Thanks guys!

Teresa W.  |  First Impressions 
Clasificación:
5.0

Honestly the best service Ive had. Well informed efficient and professional. Gotta love it :)

Maria L.  |  First Impressions 
Clasificación:
5.0

Both employees working on 4/12/20 were very friendly and efficient they deserve to be acknowledged thank you

Debra F.  |  First Impressions 
Clasificación:
5.0

The experience with telephone support and the the in-store member, Klay were all very good customer experiences. They were all professional, efficient and friendl.

FRANKLYN T.  |  First Impressions 
Clasificación:
5.0

I have give compliments to the staff for being so friendly and courteous.

michael s.  |  First Impressions 
Clasificación:
5.0

Fast, friendly and very accommodating

stephen j.  |  First Impressions 
Clasificación:
5.0

This is the best run Uhaul location in the USA. Managment at this location is top level. Glad I found this place

Vincent G.  |  First Impressions 
Clasificación:
5.0

Very accommodating and pleasant to deal with made a stressful weekend a little less so Thank you guys so much

Barry M.  |  First Impressions 
Clasificación:
5.0

EXCELLENT Staff, EXCELLENT Customer Service, EXCELLENT Facilities! 5 STAR +++++ BEST experience I have had with any storage facility, including other Uhaul sites. THANK YOU for all you do!!!!!!!!!!!!

CHERIE D.  |  First Impressions 
Clasificación:
5.0

Have no problems with U-haul very helpful answered all my questions.

Greta C.  |  First Impressions 
Clasificación:
5.0

Great

john Y.  |  First Impressions 
Clasificación:
5.0

These Guys Where Awesome.! Help My mom an i with a Box truck and Storage place. THANKS GUYS.

Angel P.  |  First Impressions 
Clasificación:
5.0

Walker was great! If he’s not a manager, he should be!

Juliet C.  |  First Impressions 
Clasificación:
5.0

Easy and quick

Gina M.  |  First Impressions 
Clasificación:
5.0

Very friendly and helpful

Steven J.  |  First Impressions 
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