Customer Reviews for U-Haul Moving & Storage at Reid Park

1314 comentarios

1550 S Alvernon Way   Tucson, AZ 85711

(520) 729-1485

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(520) 729-1485

1550 S Alvernon Way
Tucson, AZ 85711

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

The workers at this particular U-Haul facility were very kind and helpful. They went the extra mile to help.

roxanne b.  |  Overall Experience 
Clasificación:
5.0

It was a great experiance with Uhaul and the staff during my move. I had to set my stuff for a month in storage. both the move in and out and truck rental went very smooth.

brenda g.  |  Overall Experience 
Clasificación:
5.0

Your employee, Walker, is what gave your facility an excellent rating. If more employees were like him, places would receive high ratings.

roxanne b.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

FERNANDO R.  |  Overall Experience 
Clasificación:
5.0

Kyle and staff continue to be professional and courteous. Unless their location does not have the equipment needed, I'd be hard-presssd to rent anywhere else! Keep up the great work and excellent service!

Carl W.  |  Overall Experience 
Clasificación:
5.0

I've always use U-Haul and always been a pleasure using them and never had any problems at all I appreciate there help all the time and wonderful service

raul c.  |  Overall Experience 
Clasificación:
5.0

It was really quick and easy getting a storage unit. It was also the most affordable in town. 

Alfred V.  |  First Impressions 
Clasificación:
5.0

Kyle was very friendly and helpful. The whole process was seamless and much easier than I had anticipated. Really appreciate it!

Lauren W.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

jennifer m.  |  Overall Experience 
Clasificación:
5.0

The staff is always so friendly and helpful we have had to change sizes of our storage unit for our various needs over the last couple of years and they have zero problem helping us get that done quickly.

Richard S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Shawn D.  |  Overall Experience 
Clasificación:
4.0

It is very nice to have workers on property that are constantly monitoring for unwanted activity on the premises. If I could offer any critiquing it would be about the sliding doors making the building too accessible to almost anyone. Individuals off the street would be able to see the donation section and walk in to browse. As far as the location, I have been sitting in my truck quietly in the parking lot and would see someone walk by several times and look in my vehicle and it made me wonder what could possibly happen if a customer was inside for too long and left their vehicle unattended. Also, at some point during my rental, a very expensive carpet shampooer and a vacuum were both taken from my unit, either while I was outside or in the restroom. The insurance company has a hefty deductible and is not very understanding about theft of items. Overall it was a very decent experience and the storage space was sufficient and very clean! Very professional staff.

Nicholas P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

FERNANDO R.  |  First Impressions 
Clasificación:
5.0

Thanks for great service

Arturo M.  |  First Impressions 
Clasificación:
5.0

Good old-fashioned customer service, like it's supposed to be!

Christopher L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Derek W.  |  Overall Experience 
Clasificación:
4.0

Difficult to get someone on phone, expensive, people very attentive and nice.

jerold l.  |  Overall Experience 
Clasificación:
5.0

I am impressed. It was so clean. I am living in 5 states and dealing with the home buyer backlog leaving us in limbo for a little. Tucson is disgusting wherever you go. So I have to say they did an amazing job. The employees were polite and helpful and once inside the building I felt safe and trusted my items would be secure. Doing anything in this area is scary due to the crime. Unloading at night is a gamble and I panicked that someone broke into one of my cars for the third time this year while unloading because the there is no fence around the unloading area, but everything that u-haul could control was excellent.

stephanie t.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Gabriel M.  |  First Impressions 
Clasificación:
5.0

I had use of this facility for two years. The personnel were always friendly and helpful. I stopped using this facility recently because I no longer needed a storage unit. I liked the fact that they had indoor units which I was able to acquire for my things. I would recommend this U-Haul Storage facility to anyone.

Virginia S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Michelle A.  |  Overall Experience 
Clasificación:
5.0

I was totally satisfied appreciate their services

raul c.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Johnny M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Heather D.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

DONALD P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Tami M.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

DONALD P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Sangeun P.  |  First Impressions 
Clasificación:
5.0

Gracias

Alfred W.  |  First Impressions 
Clasificación:
5.0

Kyle Wright was very helpful.

PETER J.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Nancy C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

SCOTT S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Diane F.  |  First Impressions 
Clasificación:
5.0

All staff at this location were friendly, helpful and professional. All the staff was exceptional, however Kyle Wright went above and beyond to help any way he could. Kyle is a true asset to the company.

Roald G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Natalie B.  |  First Impressions 
Clasificación:
5.0

I am an old customer and I've always been treated with five star service adrenaline vehicles and I've been in storage I have no problem with either

Galen M.  |  First Impressions 
Clasificación:
5.0

Thank you. Smooth transition

natalia p.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Marrietta N.  |  First Impressions 
Clasificación:
5.0

Grate customer service. The guy answered all my questions.

MARTHA L.  |  First Impressions 
Clasificación:
3.0

The unit itself was ok although poorly lit. Many times I did not feel safe going to my unit by myself. On multiple occasions there would be homeless people roaming and even saying in units. For $115/month I felt my items were secure but I felt uneasy grabbing what I needed from storage.

Amy D.  |  Overall Experience 
Clasificación:
5.0

Kyle and his associate are great and super helpful with all things.

THERESA J.  |  First Impressions 
Clasificación:
1.0

Lied on me about stealimg uhaul the manager here made false policr report screenshot bedore uhual delete

Antonio G.  |  Overall Experience 
Clasificación:
5.0

I would recommend your facility to anyone needing storage for their belongings. I work in the moving and storage business and wi tr h out a doubt it's the best self storage facility in tucson. Friendly and professional staff. Thank you, when and if I need storage again I will only choose this facility. Again you guys and gal are great!

Annette T.  |  Overall Experience 
Clasificación:
5.0

Pleased overall. Would use the Uhaul location again in the future without reservation.

catherine w.  |  Overall Experience 
Clasificación:
5.0

Kyle and Kaitlyn were amazing.

Geoffrey C.  |  First Impressions 
Clasificación:
5.0

Kyle and his team are awesome! Keep up the good work.

GARY W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Roxanna B.  |  Overall Experience 
Clasificación:
5.0

Great service. Clean facility. Friendly.

Nancy C.  |  First Impressions 
Clasificación:
5.0

Management has been awesome and very helpful. The facility is always clean and temperature is always right! Great experience and will highly recommend to others. ❤❤❤

Lucille H.  |  Overall Experience 
Clasificación:
5.0

They were extremely helpful and well mannered. Would like to say that they made me feel like I had known them as friends. Thanks for be so kind.

Venissa E.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

george c.  |  Overall Experience 
Clasificación:
5.0

I first worked with Kyle through through my employer. Since then, I have rented multiple trucks and units due to his consistently excellent service. This level of consistency is rare and he should be commended. I am very vocal about service, good or bad. Thank you for asking for my input. Unfortunately, people are more likely to voice a complaint over a compliment. I expect it is because we have the right to quality care. Excellent service saves everyone time and improves quality and productivity all around. Many thanks to Kyle and his staff.

Victoria P.  |  Overall Experience 
Clasificación:
5.0

Very clean! Good customer service!

YORVELITH B.  |  Overall Experience 
Clasificación:
5.0

The only thing I would change is the access hours of the storage unit. But I get why is closed when it does. I have no issues a guy named walker was always helpful when I ran into him.

Casey S.  |  Overall Experience 
Clasificación:
5.0

The entire staff was such a pleasure to deal with, always helpful knowledgeable. The equipment was well maintained and provided much needed support in moving and storage. Will highly recommend Kyle and his staff!!!! 5 star service. Thank you for an enjoyable experience .

JOHN J.  |  Overall Experience 
Clasificación:
5.0

Great customer service. He helped me find the right size storage unit.

Chunny P.  |  First Impressions 
Clasificación:
5.0

I have been to three different storage facilities in Tucson this U-Haul storage facility should be a model for the rest of them the manager Kyle is the best manager I have ever had the pleasure of doing business with. An employee by the name of Walker was the most professional staff I've ever had the pleasure of doing business with. The staff at this facility went above and beyond. If I own the company those two wiould be president and vice president. I would recommend and use this facility for any kind of storage that I may need in the future thank you very much gentlemen for going above and beyond. U-Haul in my opinion it's lucky to have such professional and courteous employees.

Lloyd G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

juanita v.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Kimberly S.  |  Overall Experience 
Clasificación:
5.0

Very efficient system. Easy to move in and out of. Very clean and secure.

Lisa L.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Mario J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Timothy M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Steven V.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Eboni K.  |  Overall Experience 
Clasificación:
3.0

The storage facility was well-lit and seemed secure except for occasionally that it seemed someone was taking up residence there and a few times some rude and shady folks lurking about. It may just be the area. In the summer, the area where my unit was seemed to be close to 90 degrees and in winter quite cold. I'm not sure that the units on the fringes of the building were as climate-controlled as advertised. I waited and asked for a larger unit for about 3 months. When none came available, I moved to another storage facility that is cleaner, safer, and better climate-controlled that had a larger unit available. The employees at U-Haul were always polite and accommodating.

Kimberly A.  |  Overall Experience 
Clasificación:
5.0

Friendly and efficient.

Timothy M.  |  First Impressions 
Clasificación:
3.0

The late fees are to high

TINA G.  |  Overall Experience 
Clasificación:
5.0

We had an outside unit and loved the fact we could drive right up to the door 24/7. Good check in system also.

Judi B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Scott B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Sheila R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

michael b.  |  Overall Experience 
Clasificación:
5.0

Very professional and courtesy staff. The location was very clean inside and out, I want to personal thank the GM Kyle for going above and beyond to make sure all my expectations and needs were met. I will also like to send a shout out to the gentleman who checked in my rental I believe his name is Gary, thank you very much for all your help and also for making the rental return process so easy , thank you for your great customer service and professionalism. last but not least I personally want to thank all of the team at the Alvernon location for staying open during this pandemic and for also putting your lives on the line to make sure that all your customers are taken care of. If no one has told you guys that they are grateful well I'm sure there's plenty of us like me who are who are extremely grateful for your services, hard-working dedication.

Raymond M.  |  First Impressions 
Clasificación:
5.0

Tony was great, he did an excellent job explaining the rental agreement. Tony also show us where the storage unit was and how to check in/out of the facility. Tony provided a welcoming environment.

Marcos M.  |  First Impressions 
Clasificación:
5.0

Very clean.

gabriel c.  |  Overall Experience 
Clasificación:
5.0

Kyle is a very valuable, kind and professional employee. Nice facility

laurie j.  |  Overall Experience 
Clasificación:
2.0

There where people use in drugs and know one cought it.

Darrell C.  |  Overall Experience 
Clasificación:
4.0

Great service. I was very satisfied with my service. The only issue I had was that I could not get into my account online to change my information. A software problem.

stephen j.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

dawnelle w.  |  Overall Experience 
Clasificación:
5.0

Very kind and professional staff, Kyle was Great. Impressed with the cleanliness of storage facility and the security measures you have in place.

laurie j.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Scott G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Sandra S.  |  First Impressions 
Clasificación:
5.0

This is the only place I use, I have rented from them since 2016 off and on.

linda h.  |  First Impressions 
Clasificación:
5.0

Very good job were treated very good and will be using your service again thank for everything

Deborah H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

James G.  |  Online Move In 
Clasificación:
5.0

Always convenient, clean, and high standard of customer service.

Lisa L.  |  First Impressions 
Clasificación:
5.0

My daughter is a student at the University of Arizona in Tucson. This is her Junior year. At the end of each school year we have always used this storage facility to store her things during the summer. Each year we have Excellent treatment. Kyle and his staff are AWESOME!!!! We will be back at the end of her school year in June 2021 to store her things again. Thanks again to U-Haul Storage of Alvernon Heights …. from the LaMar Family

teresa l.  |  Overall Experience 
Clasificación:
5.0

When it came to getting the storage unit, after moving with Uhual back to Tucson, Kyle made the process as easy and friendly as could be. I have worked in customer service for 14 years and Kyle is, without a doubt, one of the best employees I have ever had the privilege of working with. He was incredibly efficient and willing to go above and beyond to help with every detail of my move. It is hard to accurately put into a few words on a comment page how easy he made the transition and how appreciative I am for the hard work and obvious expertise he has.

Robert R.  |  Overall Experience 
Clasificación:
5.0

Kyle and all the staff were very friendly and helpful. Keep up the excellent job!

Carole W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Andrew B.  |  First Impressions 
Clasificación:
5.0

Tony was a good guy to have at my drop off location explained the storage so Thoroughly showed me everything and I’m only 19 so I don’t know anything so he was a big help

Isaiah F.  |  First Impressions 
Clasificación:
3.0

My daughter and grandchildren were with me at the storeage unit. There were several street / homeless people loitering on the grounds. One of them accosted us and continually badgered us with in appropriate remarks while we unloaded our U-haul truck into our U-haul storage unit. When I asked the desk clerk if there was a routine security patrol. He remarked that U-haul was not responsible for how people behaved and went on to say they had cameras and alarms to protect the units. Clearly this clerk was more concerned with property damage than customer safety. Things in a unit,are, after all, just things. It seemed to eluded him that there is a customer safety issue here. The clerk was cold and devoid of empathy, or simply obtuse, maybe all those things. Either way the point being a routine security patrol doesn't cost much and would deter the loitering and vagrants from hanging about U-haul grounds. Maybe you could teach some manners, empathy and perhaps constructive thought patterns to the desk clerk, doesn't think much about customer safety.

DEBORAH C.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Gerardo V.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Chelsea S.  |  Online Move In 
Clasificación:
5.0

Increase video surveillance inside building and you'll have a regular fort Knox facility ;) (I've done law enforcement and ran security at multiple military and government contract sites so if you need any advice just ask) ps: Your a very professional guy and doing a great job. Uhaul finally has a facility manager that knows what he is doing and doing it well.

george c.  |  First Impressions 
Clasificación:
5.0

I really loved everything about my experience from beginning to end. The only thing I am disappointed about is that my indoor storage unit has no ceiling... I am nervous about my belongings being damaged. If there was even mesh on top I would feel slightly better, but the metal grid on top with massive square openings makes me think that creature friends will make their way into my unit. If that was resolved, I would happily and confidently suggest the storage units to anyone.

Jacqueline W.  |  First Impressions 
Clasificación:
3.0

The person that took my information didn't get my name right so couldn't help me get into my informatioin.

Katherine B.  |  First Impressions 
Clasificación:
5.0

My experience with U-Haul was great. I was at another storage for 9 months that I hated. I only move my stuff there yesterday. I love it there already. Everyone is so nice and polite. Ii wouldn't recommend the other storage I was in before to anyone but I would recommend U-Haul to everyone Thanks for everything... Stay safe. Barbara Sale

barbara s.  |  First Impressions 
Clasificación:
5.0

Went very well for me but there was 4 customers waiting by the time I completed my transaction. I believe he was working alone, I would suggest some help

Tamberlyn H.  |  First Impressions 
Clasificación:
5.0

Kyle was patient and provided excellent service.

Tyler G.  |  First Impressions 
Clasificación:
5.0

The folks at the uhaul were very nice. I love this new center.

CONSTANCE P.  |  First Impressions 
Clasificación:
5.0

Excellent service, convenient location, knowledgeable staff, and overall great experience. Thanks guys!

Teresa W.  |  First Impressions 
Clasificación:
5.0

Honestly the best service Ive had. Well informed efficient and professional. Gotta love it :)

Maria L.  |  First Impressions 
Clasificación:
5.0

Both employees working on 4/12/20 were very friendly and efficient they deserve to be acknowledged thank you

Debra F.  |  First Impressions 
Clasificación:
5.0

The staff was wonderful. We had issues with the security card and it was quickly fixed. We had contact with 3 different employees while moving in over two days. They were all very nice and helpful.

Kelly B.  |  Online Move In 
Clasificación:
5.0

The experience with telephone support and the the in-store member, Klay were all very good customer experiences. They were all professional, efficient and friendl.

FRANKLYN T.  |  First Impressions 
Clasificación:
5.0

I have give compliments to the staff for being so friendly and courteous.

michael s.  |  First Impressions 
Clasificación:
5.0

Fast, friendly and very accommodating

stephen j.  |  First Impressions 
Clasificación:
5.0

This is the best run Uhaul location in the USA. Managment at this location is top level. Glad I found this place

Vincent G.  |  First Impressions 
Clasificación:
5.0

Very accommodating and pleasant to deal with made a stressful weekend a little less so Thank you guys so much

Barry M.  |  First Impressions 
Clasificación:
5.0

EXCELLENT Staff, EXCELLENT Customer Service, EXCELLENT Facilities! 5 STAR +++++ BEST experience I have had with any storage facility, including other Uhaul sites. THANK YOU for all you do!!!!!!!!!!!!

CHERIE D.  |  First Impressions 
Clasificación:
5.0

Have no problems with U-haul very helpful answered all my questions.

Greta C.  |  First Impressions 
Clasificación:
5.0

Great

john Y.  |  First Impressions 
Clasificación:
5.0

These Guys Where Awesome.! Help My mom an i with a Box truck and Storage place. THANKS GUYS.

Angel P.  |  First Impressions 
Clasificación:
5.0

Walker was great! If he’s not a manager, he should be!

Juliet C.  |  First Impressions 
Clasificación:
5.0

Easy and quick

Gina M.  |  First Impressions 
Clasificación:
5.0

Very friendly and helpful

Steven J.  |  First Impressions 
No se han enviado comentarios para esta ubicación.

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