Customer Reviews for U-Haul Moving & Storage of Alvernon Heights

1142 comentarios

1550 S Alvernon Way   Tucson, AZ 85711

(520) 729-1485

Location Hours

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Services at this Location:

Contáctanos

(520) 729-1485

1550 S Alvernon Way
Tucson, AZ 85711

Services at this Location:

Location Hours

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

CONCEPCION A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nancy C.  |  Overall Experience 
Clasificación:
5.0

Absolutely nothing. Keep up the great work.

Jason L. 
Clasificación:
5.0

Awesome service! This was the best uhaul experience I've ever had. Such nice staff people. No snide remarks. Just genuine, kind, and helpful. Fab!

MICHELLE F. 
Clasificación:
5.0

El cliente no dejó un comentario.

SCOTT S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Diane F.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Greg R. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSHUA U. 
Clasificación:
5.0

Everything was swell

SANDRA J. 
Clasificación:
5.0

El cliente no dejó un comentario.

ARMANDO E. 
Clasificación:
5.0

This is one of the smoothest pick ups I've ever experienced

DAVID S. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cheryl H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jennifer L. 
Clasificación:
1.0

Do not lie to customers

Natasha A. 
Clasificación:
5.0

All staff at this location were friendly, helpful and professional. All the staff was exceptional, however Kyle Wright went above and beyond to help any way he could. Kyle is a true asset to the company.

Roald G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Andrey D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Natalie B.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

robert W. 
Clasificación:
5.0

El cliente no dejó un comentario.

WILLIS F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Celia C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mary C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Angelina A. 
Clasificación:
5.0

Just continue to do the same thing! My experience there was fantastic and I'm definitely recommending to family and friends.

MELANIE O. 
Clasificación:
5.0

Awesome and friendly.

JUSTIN P. 
Clasificación:
1.0

Was towed even after my card was charged

Michael B. 
Clasificación:
5.0

El cliente no dejó un comentario.

ERIC G. 
Clasificación:
5.0

The person that helped me was super professional and very helpful! I will be definitely using this location in the future just because of him! I believe his name was Gary.

Ramona C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kristi M. 
Clasificación:
5.0

I am an old customer and I've always been treated with five star service adrenaline vehicles and I've been in storage I have no problem with either

Galen M.  |  First Impressions 
Clasificación:
5.0

Thank you. Smooth transition

natalia p.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Marrietta N.  |  First Impressions 
Clasificación:
5.0

Store open promptly Customer service was excellent, equipment was ready to go .Mangement did not offer visual inspection ,intake was quick. Ingnition on truck was hard to start tumbler needed adjusted on 10 'foot truck.

Michael M. 
Clasificación:
5.0

El cliente no dejó un comentario.

HECTOR S. 
Clasificación:
5.0

Great customer service and assistance!!!

LAURIE N. 
Clasificación:
5.0

Grate customer service. The guy answered all my questions.

MARTHA L.  |  First Impressions 
Clasificación:
3.0

The unit itself was ok although poorly lit. Many times I did not feel safe going to my unit by myself. On multiple occasions there would be homeless people roaming and even saying in units. For $115/month I felt my items were secure but I felt uneasy grabbing what I needed from storage.

Amy D.  |  Overall Experience 
Clasificación:
5.0

Kyle and his associate are great and super helpful with all things.

THERESA J.  |  First Impressions 
Clasificación:
5.0

Kyle was top notch. He was friendly, the place was clean and well organized.

Scott O. 
Clasificación:
5.0

Kyle was Super Friendly, Very Knowledgeable and Helpful, with all our needs......

Daniel W. 
Clasificación:
5.0

El cliente no dejó un comentario.

NATHAN C. 
Clasificación:
1.0

Lied on me about stealimg uhaul the manager here made false policr report screenshot bedore uhual delete

Antonio G.  |  Overall Experience 
Clasificación:
5.0

I would recommend your facility to anyone needing storage for their belongings. I work in the moving and storage business and wi tr h out a doubt it's the best self storage facility in tucson. Friendly and professional staff. Thank you, when and if I need storage again I will only choose this facility. Again you guys and gal are great!

Annette T.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael C. 
Clasificación:
5.0

Everything was and still is awesome. By far favorite location to go to.

BRYAN B. 
Clasificación:
5.0

Great location. Great service. Went above and beyond to help us.

CARTHRAL J. 
Clasificación:
5.0

Pleased overall. Would use the Uhaul location again in the future without reservation.

catherine w.  |  Overall Experience 
Clasificación:
5.0

Kyle and Kaitlyn were amazing.

Geoffrey C.  |  First Impressions 
Clasificación:
5.0

Kyle and his team are awesome! Keep up the good work.

GARY W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

BRENT H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Roxanna B.  |  Overall Experience 
Clasificación:
5.0

Great service. Clean facility. Friendly.

Nancy C.  |  First Impressions 
Clasificación:
5.0

Management has been awesome and very helpful. The facility is always clean and temperature is always right! Great experience and will highly recommend to others. ❤❤❤

Lucille H.  |  Overall Experience 
Clasificación:
5.0

They were extremely helpful and well mannered. Would like to say that they made me feel like I had known them as friends. Thanks for be so kind.

Venissa E.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

george c.  |  Overall Experience 
Clasificación:
5.0

I first worked with Kyle through through my employer. Since then, I have rented multiple trucks and units due to his consistently excellent service. This level of consistency is rare and he should be commended. I am very vocal about service, good or bad. Thank you for asking for my input. Unfortunately, people are more likely to voice a complaint over a compliment. I expect it is because we have the right to quality care. Excellent service saves everyone time and improves quality and productivity all around. Many thanks to Kyle and his staff.

Victoria P.  |  Overall Experience 
Clasificación:
5.0

Very clean! Good customer service!

YORVELITH B.  |  Overall Experience 
Clasificación:
5.0

The only thing I would change is the access hours of the storage unit. But I get why is closed when it does. I have no issues a guy named walker was always helpful when I ran into him.

Casey S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

SALLY H. 
Clasificación:
5.0

The entire staff was such a pleasure to deal with, always helpful knowledgeable. The equipment was well maintained and provided much needed support in moving and storage. Will highly recommend Kyle and his staff!!!! 5 star service. Thank you for an enjoyable experience .

JOHN J.  |  Overall Experience 
Clasificación:
4.0

I had a few hiccups during my move which caused me to return my rental later than expected. They were awesome at this location and extended my rental without a hassle. If ever, I need a rental I would recommend U-Haul to my friends and family. Thanks everyone!

GWENDOLYN H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cecilia O. 
Clasificación:
5.0

My experience was very good. Extremely pleased with the customer service.

Merle G. 
Clasificación:
5.0

Great customer service. He helped me find the right size storage unit.

Chunny P.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Frank W. 
Clasificación:
1.0

Answer the phone when customers call. not close shop 15min early or avoid talking to customers this was by far my worst experience with uhual

STEPHEN C. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSEPH A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lucas F. 
Clasificación:
5.0

El cliente no dejó un comentario.

SEBASTINE B. 
Clasificación:
5.0

Service was great and got me out of there fast

GERALDINE A. 
Clasificación:
5.0

Thanks for the quick renal of the furniture pads, Kyle. Much appreciated -Jayson

Griffin C. 
Clasificación:
5.0

I have been to three different storage facilities in Tucson this U-Haul storage facility should be a model for the rest of them the manager Kyle is the best manager I have ever had the pleasure of doing business with. An employee by the name of Walker was the most professional staff I've ever had the pleasure of doing business with. The staff at this facility went above and beyond. If I own the company those two wiould be president and vice president. I would recommend and use this facility for any kind of storage that I may need in the future thank you very much gentlemen for going above and beyond. U-Haul in my opinion it's lucky to have such professional and courteous employees.

Lloyd G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

juanita v.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Kimberly S.  |  Overall Experience 
Clasificación:
5.0

Very efficient system. Easy to move in and out of. Very clean and secure.

Lisa L.  |  Overall Experience 
Clasificación:
5.0

Nothing,

GERALDINE A. 
Clasificación:
5.0

I really disliked having to take pics when I dropped off van. The camera on my phone is temperamental and it took me forever to capture a clear enough image to send. Alvernon Heights is not the best neighborhoods in the world and sitting there at night trying to check in a van for 20mins made me feel like a sitting duck.

FRANCISCO C. 
Clasificación:
5.0

El cliente no dejó un comentario.

OSCAR L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Mario J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Timothy M.  |  Overall Experience 
Clasificación:
5.0

Great experience, location, and facilities.

Tim M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steven V.  |  Overall Experience 
Clasificación:
5.0

Not a thing. It was quick and easy both when I picked up and dropped off the equipment. The equipment itself was top torch, clean and well maintained. And the staff was friendly and knowledgeable as well.

FRANCISCO C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Eboni K.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephen C. 
Clasificación:
5.0

El cliente no dejó un comentario.

April P. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT P. 
Clasificación:
5.0

El cliente no dejó un comentario.

XALINA N. 
Clasificación:
5.0

El cliente no dejó un comentario.

boyce B. 
Clasificación:
3.0

The storage facility was well-lit and seemed secure except for occasionally that it seemed someone was taking up residence there and a few times some rude and shady folks lurking about. It may just be the area. In the summer, the area where my unit was seemed to be close to 90 degrees and in winter quite cold. I'm not sure that the units on the fringes of the building were as climate-controlled as advertised. I waited and asked for a larger unit for about 3 months. When none came available, I moved to another storage facility that is cleaner, safer, and better climate-controlled that had a larger unit available. The employees at U-Haul were always polite and accommodating.

Kimberly A.  |  Overall Experience 
Clasificación:
5.0

Staff was very accommodating and friendly.

GABRIEL L. 
Clasificación:
5.0

Tony was absolutely incredible. Friendly, knowledgeable, and wanted to ensure you have the best experience possible. Greatly appreciate his help and kindness

CHRISTOPHER R. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT A. 
Clasificación:
2.0

Movers were very rough with my stuff.

DONNA V. 
Clasificación:
4.0

El cliente no dejó un comentario.

Randall C. 
Clasificación:
5.0

El cliente no dejó un comentario.

nicole C. 
Clasificación:
5.0

Friendly and efficient.

Timothy M.  |  First Impressions 
Clasificación:
5.0

Kyle and Gary were fantastic. They were helpful and courteous. The facility is impeccably clean and professional. The process was organized and smooth.

Tim M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nathan H. 
Clasificación:
5.0

Very easy, professional return.

Kristine W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jose J. 
Clasificación:
3.0

Our initial location had a truck break down and they forgot to call me to relocate my reservation. I was on time for my 12 n appt and after waiting a half hour to speak to someone, I was informed of the relo. The new location added 10 miles to my rental and it pick up took another 45 min to drive snd get checked out. They were supported to have furniture dolly at original but the née location only had one. It was a fiasco to say the least. They were supposed to discount me .10 per mile and I never even got that, even after I mentioned it to the agent.

GLEN W. 
Clasificación:
4.0

All employees wear masks

Ameerah M. 
Clasificación:
5.0

El cliente no dejó un comentario.

RICHARD C. 
Clasificación:
5.0

Gary Whipp was very kind and efficient. Will definitely return to this location again.

JESSICA I. 
Clasificación:
3.0

The late fees are to high

TINA G.  |  Overall Experience 
Clasificación:
5.0

Keep it up. Xlnt service level

JEFFREY L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael J. 
Clasificación:
5.0

El cliente no dejó un comentario.

James G. 
Clasificación:
5.0

El cliente no dejó un comentario.

TOMMY L. 
Clasificación:
5.0

Great customer service, kind people working there.

Erma W. 
Clasificación:
5.0

We had an outside unit and loved the fact we could drive right up to the door 24/7. Good check in system also.

Judi B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Scott B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Sheila R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

michael b.  |  Overall Experience 
Clasificación:
5.0

Very professional and courtesy staff. The location was very clean inside and out, I want to personal thank the GM Kyle for going above and beyond to make sure all my expectations and needs were met. I will also like to send a shout out to the gentleman who checked in my rental I believe his name is Gary, thank you very much for all your help and also for making the rental return process so easy , thank you for your great customer service and professionalism. last but not least I personally want to thank all of the team at the Alvernon location for staying open during this pandemic and for also putting your lives on the line to make sure that all your customers are taken care of. If no one has told you guys that they are grateful well I'm sure there's plenty of us like me who are who are extremely grateful for your services, hard-working dedication.

Raymond M.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Greg B. 
Clasificación:
5.0

Great Job to the team

JOE F. 
Clasificación:
4.0

Drop off was quick and efficient. The employee was friendly and helpful.

Michael W. 
Clasificación:
5.0

Tony was great, he did an excellent job explaining the rental agreement. Tony also show us where the storage unit was and how to check in/out of the facility. Tony provided a welcoming environment.

Marcos M.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

james E. 
Clasificación:
4.0

Dropped off trailer and out in under 10 minutes. Very friendly and professional.

Jay M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Laren F. 
Clasificación:
5.0

Very clean.

gabriel c.  |  Overall Experience 
Clasificación:
5.0

Kyle is a very valuable, kind and professional employee. Nice facility

laurie j.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Lorance W. 
Clasificación:
5.0

very pleasant experience

MICHAEL B. 
Clasificación:
4.0

The uhaul truck smelled like cigarettes bad so maybe out air freshener or have no smoking in uhauls

TINA C. 
Clasificación:
5.0

A short note to commend the Site Manager. He was professional, courteous, and went above expectation to loan me the hitch mount (I left mine at home). I appreciate the ease of conversation, and the willingness to assist. Thank You!!

CARL W. 
Clasificación:
4.0

Explain to customers why they should take out insurance from Uhaul. Make the price affordable so its a no brainer. The reason customers should get the insurance is if something bad happens it won't be on there insurance driving there rates up. Also there is a place to clean the vehicles across the street from where I rented the truck have someone clean them. We rented the truck for 49.00 dollars if we put on 30 miles. We put on 80 miles and it came to 81 dollars plus 14 dollars in gas. I was told you dont have unlimited mileage anymore so in the future I will shop around. In this day of covid seems pricy to me. I am retired and on a fixed budget so I have to watch the funds. I don't think the pick up truck needs to be an 8 cylinder maybe go with 6 or 4 once the truck is loaded your taking your time so you don't break anything. Just some random thoughts.

JIMMY W. 
Clasificación:
5.0

Not at single issue. I got a call the day before with confirmation on time and location to pick up the truck. Gary the SerRep was very professional and helpful. Overall not a single issue and I do recommend this place.

Ramon N. 
Clasificación:
2.0

There where people use in drugs and know one cought it.

Darrell C.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Ralph H. 
Clasificación:
4.0

Try to work face-to-face with the U-Haul agent. I had a good experience at this dealer. Friendly staff, good equipment.. jd

JAMES D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Greg M. 
Clasificación:
5.0

Used the app to check out truck and was alittle confused on whether or not to list all little scratches (not dents) on truck.

MICHAEL W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Hector S. 
Clasificación:
4.0

Great service. I was very satisfied with my service. The only issue I had was that I could not get into my account online to change my information. A software problem.

stephen j.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

dawnelle w.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Priscella P. 
Clasificación:
5.0

Very kind and professional staff, Kyle was Great. Impressed with the cleanliness of storage facility and the security measures you have in place.

laurie j.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

James A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Scott G.  |  First Impressions 
Clasificación:
5.0

The guts who helped me out were awesome.

Carter K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Narsireddy A. 
Clasificación:
4.0

These guys are good. They are polite enough.

DANIEL O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard Geven G. 
Clasificación:
5.0

I was pleased with how easy it was to pick up and return the truck. I was dreading this whole thing but at least it was super easy to get the truck!

Jennifer R. 
Clasificación:
5.0

Extraordinario servicio al cliente

Maria L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sandra S.  |  First Impressions 
Clasificación:
5.0

This is the only place I use, I have rented from them since 2016 off and on.

linda h.  |  First Impressions 
Clasificación:
5.0

Very good job were treated very good and will be using your service again thank for everything

Deborah H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

James G.  |  Online Move In 
Clasificación:
5.0

Always convenient, clean, and high standard of customer service.

Lisa L.  |  First Impressions 
Clasificación:
5.0

My daughter is a student at the University of Arizona in Tucson. This is her Junior year. At the end of each school year we have always used this storage facility to store her things during the summer. Each year we have Excellent treatment. Kyle and his staff are AWESOME!!!! We will be back at the end of her school year in June 2021 to store her things again. Thanks again to U-Haul Storage of Alvernon Heights …. from the LaMar Family

teresa l.  |  Overall Experience 
Clasificación:
5.0

When it came to getting the storage unit, after moving with Uhual back to Tucson, Kyle made the process as easy and friendly as could be. I have worked in customer service for 14 years and Kyle is, without a doubt, one of the best employees I have ever had the privilege of working with. He was incredibly efficient and willing to go above and beyond to help with every detail of my move. It is hard to accurately put into a few words on a comment page how easy he made the transition and how appreciative I am for the hard work and obvious expertise he has.

Robert R.  |  Overall Experience 
Clasificación:
5.0

Kyle and all the staff were very friendly and helpful. Keep up the excellent job!

Carole W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Andrew B.  |  First Impressions 
Clasificación:
5.0

Tony was a good guy to have at my drop off location explained the storage so Thoroughly showed me everything and I’m only 19 so I don’t know anything so he was a big help

Isaiah F.  |  First Impressions 
Clasificación:
3.0

My daughter and grandchildren were with me at the storeage unit. There were several street / homeless people loitering on the grounds. One of them accosted us and continually badgered us with in appropriate remarks while we unloaded our U-haul truck into our U-haul storage unit. When I asked the desk clerk if there was a routine security patrol. He remarked that U-haul was not responsible for how people behaved and went on to say they had cameras and alarms to protect the units. Clearly this clerk was more concerned with property damage than customer safety. Things in a unit,are, after all, just things. It seemed to eluded him that there is a customer safety issue here. The clerk was cold and devoid of empathy, or simply obtuse, maybe all those things. Either way the point being a routine security patrol doesn't cost much and would deter the loitering and vagrants from hanging about U-haul grounds. Maybe you could teach some manners, empathy and perhaps constructive thought patterns to the desk clerk, doesn't think much about customer safety.

DEBORAH C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Mary H.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Gerardo V.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark C.  |  Overall Experience 
Clasificación:
5.0

Great experience! Will definitely be back in the future for any storage needs.

Kayla S.  |  Overall Experience 
Clasificación:
5.0

Very nice staff. They were very helpful in maneuvering our 26’ truck to the storage unit.

Mary H.  |  First Impressions 
Clasificación:
5.0

Very helpful staff! Easy access to indoor units

Leslie B.  |  Overall Experience 
Clasificación:
5.0

Everyone working there is so polite helpful and friendly. Manager Kyle set the tone at this location. The result ? This is the best Uhaul location in the USA. And I have been to many

Vincent G.  |  Overall Experience 
Clasificación:
5.0

Loved this climate control space. Easy access with the key card and carts available too.

sharon W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Chelsea S.  |  Online Move In 
Clasificación:
5.0

Increase video surveillance inside building and you'll have a regular fort Knox facility ;) (I've done law enforcement and ran security at multiple military and government contract sites so if you need any advice just ask) ps: Your a very professional guy and doing a great job. Uhaul finally has a facility manager that knows what he is doing and doing it well.

george c.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Meghan M.  |  Overall Experience 
Clasificación:
5.0

Very helpful staff as we were storing goods prior to a possible evacuation from a wildfire. The local tv news told of UHaul's disaster relief program. Thank you for a free month. Thus facility is excellent.

sharon W.  |  First Impressions 
Clasificación:
5.0

Love the customer service and the perfect location. Very very clean and would recommend everyone to use uhaul.

Annette H.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Robert V.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

John R.  |  Overall Experience 
Clasificación:
5.0

I really loved everything about my experience from beginning to end. The only thing I am disappointed about is that my indoor storage unit has no ceiling... I am nervous about my belongings being damaged. If there was even mesh on top I would feel slightly better, but the metal grid on top with massive square openings makes me think that creature friends will make their way into my unit. If that was resolved, I would happily and confidently suggest the storage units to anyone.

Jacqueline W.  |  First Impressions 
Clasificación:
3.0

The person that took my information didn't get my name right so couldn't help me get into my informatioin.

Katherine B.  |  First Impressions 
Clasificación:
3.0

A couple times I went in there was nobody upfront waited for almost 30 minutes both times. I had to cancel a U-Haul truck three times and I had emptied out my storage and told them I was moving out and then I got a letter saying rent was due a week after and I moved out of the 2 storages I was in. I need to do better in this area

MARISELA H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Tamina B.  |  Overall Experience 
Clasificación:
5.0

My experience with U-Haul was great. I was at another storage for 9 months that I hated. I only move my stuff there yesterday. I love it there already. Everyone is so nice and polite. Ii wouldn't recommend the other storage I was in before to anyone but I would recommend U-Haul to everyone Thanks for everything... Stay safe. Barbara Sale

barbara s.  |  First Impressions 
Clasificación:
5.0

Went very well for me but there was 4 customers waiting by the time I completed my transaction. I believe he was working alone, I would suggest some help

Tamberlyn H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Maria T.  |  Overall Experience 
Clasificación:
5.0

Kyle was patient and provided excellent service.

Tyler G.  |  First Impressions 
Clasificación:
5.0

The folks at the uhaul were very nice. I love this new center.

CONSTANCE P.  |  First Impressions 
Clasificación:
5.0

Excellent service, convenient location, knowledgeable staff, and overall great experience. Thanks guys!

Teresa W.  |  First Impressions 
Clasificación:
5.0

Honestly the best service Ive had. Well informed efficient and professional. Gotta love it :)

Maria L.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Jean O.  |  Overall Experience 
Clasificación:
5.0

Uhaul has always been great to us, the staff is very helpful and friendly. I would definitely recommend you guys to a friends family and anybody on the planet , thank you team for the best storage experience. You had us covered like a u-haul.

Vincent P.  |  Overall Experience 
Clasificación:
5.0

Both employees working on 4/12/20 were very friendly and efficient they deserve to be acknowledged thank you

Debra F.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Francis A.  |  Overall Experience 
Clasificación:
5.0

Kyle, our manager at the Alvernon location in Tucson, is just excellent. Helpful, friendly, professional. Would recommend without hesitation.

Nancy E.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

MONICA S.  |  Overall Experience 
Clasificación:
5.0

The staff was wonderful. We had issues with the security card and it was quickly fixed. We had contact with 3 different employees while moving in over two days. They were all very nice and helpful.

Kelly B.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

NICHOLAS S.  |  Overall Experience 
Clasificación:
5.0

This is a great storage place with very friendly, helpful people.

jenny w.  |  Overall Experience 
Clasificación:
5.0

The experience with telephone support and the the in-store member, Klay were all very good customer experiences. They were all professional, efficient and friendl.

FRANKLYN T.  |  First Impressions 
Clasificación:
5.0

Thank you for a great staff and excellent facilities.

Alex O.  |  Overall Experience 
Clasificación:
5.0

I have give compliments to the staff for being so friendly and courteous.

michael s.  |  First Impressions 
Clasificación:
5.0

Fast, friendly and very accommodating

stephen j.  |  First Impressions 
Clasificación:
5.0

The UHaul staff was always very friendly and able to assist us when needed.

Wendy H.  |  Overall Experience 
Clasificación:
5.0

This is the best run Uhaul location in the USA. Managment at this location is top level. Glad I found this place

Vincent G.  |  First Impressions 
Clasificación:
5.0

Very accommodating and pleasant to deal with made a stressful weekend a little less so Thank you guys so much

Barry M.  |  First Impressions 
Clasificación:
5.0

Kyle was extremely helpful. He went out of his way to help me solve an issue. It was refreshing to have someone so willing to assist me. Thanks Kyle! I appreciate you!

Sherry S.  |  Overall Experience 
Clasificación:
5.0

EXCELLENT Staff, EXCELLENT Customer Service, EXCELLENT Facilities! 5 STAR +++++ BEST experience I have had with any storage facility, including other Uhaul sites. THANK YOU for all you do!!!!!!!!!!!!

CHERIE D.  |  First Impressions 
Clasificación:
2.0

UHAUL WAS GOOD AT ONE TIME BUT NOW THEY CHARGE STUPID RATES FOR EVERY LITTLE THING. ITS ALL ABOUT THE MONEY NOT THE CUSTOMER AT UHAUL!!

Randy Y.  |  Overall Experience 
Clasificación:
4.0

THE COURTEOUSNESS OF STAFF AND TRUCK RENTAL WERE GREAT!! EVERYONE WHO WAS THERE WORKED ABOVE AND BEYOND TO HELP ME. VERY GREAT PRICES TOO

Felicia B.  |  Overall Experience 
Clasificación:
5.0

Particularly great staff. Always helpful and positive.

George E.  |  Overall Experience 
Clasificación:
5.0

Have no problems with U-haul very helpful answered all my questions.

Greta C.  |  First Impressions 
Clasificación:
5.0

The manager (Kyle Wright) took excellent care of me. I would absolutely recommend this Uhaul location to others. Because of great service received I recently rented a Sprinter van from this location.

Jeremy B.  |  Overall Experience 
Clasificación:
5.0

No issues whatsoever with the service received from this location.

James T.  |  Overall Experience 
Clasificación:
5.0

Great

john Y.  |  First Impressions 
Clasificación:
4.0

No issues, fast service

leslie B.  |  Overall Experience 
Clasificación:
5.0

I moved across the country and utilized this storage. It was great! Thank you, U-Haul!

Richard B.  |  Overall Experience 
Clasificación:
5.0

I love it

Norma J.  |  Overall Experience 
Clasificación:
5.0

They were courteous., friendly and professional.. They both went up and beyond the call. I was a mess but they made me feel welcomed. Gracias

Lisa M.  |  First Impressions 
Clasificación:
5.0

This place was great! Everyone was nice and went beyond helpful. Good people.

Jeff D.  |  Overall Experience 
Clasificación:
5.0

Work people were very helpful. The facility is clean.

Frank B.  |  First Impressions 
Clasificación:
3.0

The facility was safe and secure. Great place to store my furniture.

WILLIAM GILBERT B.  |  Overall Experience 
Clasificación:
3.0

Requeted a climate control but aasigned a non climate unit.

gary p.  |  Overall Experience 
Clasificación:
5.0

Service was amazing!!

EARBY R.  |  First Impressions 
Clasificación:
5.0

The staff was friendly and helpful.

Vipul K.  |  Overall Experience 
Clasificación:
4.0

Staff are rated as Excellent. The storage facility is clean. However, 1. only 2 carts available for all customers 2. only 1 door to to the facility, my locker is in the back-long walk

Paul S.  |  First Impressions 
Clasificación:
5.0

Great customer service!!!

Shaina D.  |  First Impressions 
Clasificación:
3.0

There is riff raff that hang around the units sometimes.

Michael K.  |  Overall Experience 
Clasificación:
5.0

Staff was friendly and professional. Helped me out a lot. Would recommend using Uhaul storage for your needs.

GLENN D.  |  Overall Experience 
Clasificación:
5.0

U haul was great. I will definitely return for services in the future if needed!!!

Michelle S.  |  Overall Experience 
Clasificación:
5.0

Love the staff , very helpful

sam H.  |  Overall Experience 
Clasificación:
5.0

Love the service like family

sam H.  |  First Impressions 
Clasificación:
5.0

Great facility ! Wonderful service I recommend it!

mary a.  |  Overall Experience 
Clasificación:
5.0

Very helpful customer service

Peter S.  |  Overall Experience 
Clasificación:
5.0

Nice facility - still new but kept up over the past year. Gracias.

KATHLEEN P.  |  Overall Experience 
Clasificación:
5.0

These Guys Where Awesome.! Help My mom an i with a Box truck and Storage place. THANKS GUYS.

Angel P.  |  First Impressions 
Clasificación:
5.0

Keep doing what you’re doing!

frank c.  |  Overall Experience 
Clasificación:
5.0

Walker was great! If he’s not a manager, he should be!

Juliet C.  |  First Impressions 
Clasificación:
5.0

Great service and friendly employees

mary a.  |  First Impressions 
Clasificación:
5.0

All the reps were friendly and helpful.

John V.  |  Overall Experience 
Clasificación:
5.0

Great...friendly people, nice facility!

Nancy E.  |  First Impressions 
Clasificación:
5.0

Easy and quick

Gina M.  |  First Impressions 
Clasificación:
5.0

Kyle Wright is awesome. He handled our snafu very well and got us sorted out quickly and easily. He's a true asset.

Devyn B.  |  First Impressions 
Clasificación:
5.0

Very helpful, super easy and convenient! Loved the cleanliness of the facilities and the van! Definitely will be back and will refer you to my friends.

Deana F.  |  First Impressions 
Clasificación:
4.0

Great customer service!

Holly E.  |  First Impressions 
Clasificación:
5.0

Kyle and Gary gave me amazing customer service! They were incredibly accommodating and friendly. The storage facility is clean and safe. Se los recomiendo a todos.

Sandra L.  |  First Impressions 
Clasificación:
4.0

Concerned about people and their dogs living in units.

MELANIE D.  |  Overall Experience 
Clasificación:
5.0

Kyle, the General Manager, was awesome and so was another employee. They were quick to serve us and were respectful, knowledgeable, and helpful. Best U-haul place and experience I've ever had.

steve t.  |  First Impressions 
Clasificación:
5.0

Walker was very helpful with all the information I needed. Gracias.

Becky G.  |  First Impressions 
Clasificación:
5.0

Kyle, Nico and every employee I met went above and beyond to assist me with my questions, my concerns and even accompanied me to the unit to explain and clarify any questions or doubts I had!

Lita R.  |  Overall Experience 
Clasificación:
5.0

Very professional and clean. The free use of carts is also a bonus.

Keionte W.  |  First Impressions 
Clasificación:
5.0

Every staff person I encountered was friendly and helpful.

Wayne B.  |  First Impressions 
Clasificación:
5.0

My only criticism is that it's seemingly impossible to reach the actual store by phone. Many times I had questions specific to that location, & could only reach a nonlocal agent, who couldn't help me.

Thomas J.  |  Overall Experience 
Clasificación:
5.0

All staff is great!

Alex A.  |  Overall Experience 
Clasificación:
5.0

good

Hong Z.  |  Overall Experience 
Clasificación:
5.0

Great location

ELAINE L.  |  Overall Experience 
Clasificación:
5.0

Extraordinario servicio al cliente

Kelley g.  |  First Impressions 
Clasificación:
5.0

Very friendly and helpful

Steven J.  |  First Impressions 
Clasificación:
5.0

Great place

patricia f.  |  First Impressions 
Clasificación:
5.0

great customer service!

karla a.  |  First Impressions 
Clasificación:
5.0

Move out employee very helpful and polite. Excellent customer service

Maureen S.  |  Overall Experience 
Clasificación:
5.0

Clean, friendly employees

Vicki B.  |  Overall Experience 
Clasificación:
5.0

Good customer service

Jacklin W.  |  First Impressions 
Clasificación:
4.0

Tony was very nice, professional and he answered all my questions.

paula B.  |  First Impressions 
Clasificación:
5.0

Staff was very friendly and professional. Would definitely use Uhaul trucks and storage again.

GLENN D.  |  First Impressions 
Clasificación:
5.0

Very friendly service!

Dwayne S.  |  First Impressions 
Clasificación:
5.0

Great staff especially Gary who I have dealt with in the past. This location is one of the best U Haul facilities I have done business with over the many years I have been a U Haul customer.

arthur j.  |  Overall Experience 
Clasificación:
5.0

Staff was awesome

Alvaro S.  |  Overall Experience 
Clasificación:
5.0

Your staff were always helpful and courteous

Lupe O.  |  Overall Experience 
Clasificación:
5.0

very helpful

Shanti M. | Reservación
Clasificación:
2.0

Completely disgusted. After being attacked and rental stolen, after 30days I found out about a storage unit I was now being charged for. Tried to get help but no luck. Lost everything again

Orest M.  |  Overall Experience 
Clasificación:
5.0

All the employees where professional, attentive and courteous. The facilities were very clean and newer.

Elzy G. | Reservación
Clasificación:
5.0

Uhaul of Alvernon-Way exhibited excellent customer service from the beginning. The friendly staff and the secure facilities made a very difficult move from my house less stressful.

MARKEISIA V.  |  Overall Experience 
Clasificación:
5.0

The employees were very helpful, friendly and courteous.

Martin L. | Reservación
Clasificación:
5.0

This facility was really great, starting with renting my truck, then getting the perfect storage unit that was spotless, buying my lock on site, and also they communicated promptly and are pleasant.

pamala b.  |  Overall Experience 
Clasificación:
4.0

Good facility overall. Access hours worked well.

Rosa O.  |  Overall Experience 
Clasificación:
5.0

Big smiles and friendly warm service. Great Job

Steven M. | Reservación
Clasificación:
5.0

Very friendly staff, convient hours and very secure location. I felt safe and secure every time I went. I never worried about anything happening to my possessions. I would recommend it to anyone!

sabrina a.  |  Overall Experience 
Clasificación:
4.0

Loved the "free box" box in the lobby, and the return-unused-box option. How about a lock rental option too? Getting auto pay set up was a hiccup, but was resolved quickly and easily by friendly staff

Shanley T.  |  Overall Experience 
Clasificación:
4.0

L

Thomas S. | Reservación
Clasificación:
5.0

Staff very professional and helpful!

nerissa u.  |  Overall Experience 
Clasificación:
5.0

Great service!

Thea Katrina P.  |  Overall Experience 
Clasificación:
5.0

Very Good Service, Making my daughters move to the University of Arizona a pleasant success. U-Haul employee was very polite. He gave well wishes to my daughter who will be a freshman at U of A.

Teresa L.  |  Overall Experience 
Clasificación:
5.0

Super friendly, excellant rates!! Generally very informative, really good experience.

Ralph S. | Reservación
Clasificación:
5.0

Walker was very pleasant and helpful great customer service .

Michelle n.  |  Overall Experience 
Clasificación:
4.0

no comments

Bonita G.  |  Overall Experience 
Clasificación:
5.0

Manager Jayson was super helpful, knowledgeable, and had great customer service.

Alex A. | Reservación
Clasificación:
5.0

easy check out, easy trailer rental with promotion included. Only one in the city to give me a usable unit with my 1 way. real good

Michael B.  |  Overall Experience 
Clasificación:
5.0

The staff was polite and professional and both getting and moving out of the storage was quick and easy. Thank you for the excellent service

Carlos K.  |  Overall Experience 
Clasificación:
4.0

The facility was always clean and well maintained. The employees who I have interacted with were always very friendly.

LInda H.  |  Overall Experience 
Clasificación:
5.0

Staff was always helpful

daniel G.  |  Overall Experience 
No se han enviado comentarios para esta ubicación.

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