Customer Reviews for U-Haul Moving & Storage of Alton

1,596 reviews

2851 Homer Adams Pkwy   Alton, IL 62002
(Next door to Schnucks)

(618) 208-0025

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(618) 208-0025

2851 Homer Adams Pkwy
Alton, IL 62002
(Next door to Schnucks)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

Connie Ellis  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dale Hemrick  |  Overall Experience 
Rating:
5.0

Went above and beyond expectations!

Bonnie Gasawski 
Rating:
4.0

Customer did not leave a comment.

Michael Fox  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Susan Page  |  First Impressions 
Rating:
5.0

Our group’s resale shop needed temporary storage space for periodic overflows of donated items. The secure, clean, and temperature/humidity-controlled U-Haul storage space met that need very well.

Thomas Johnson  |  Overall Experience 
Rating:
5.0

Joe is super nice, always courteous. The employees were very nice and helpful also.

patricia baugher  |  Overall Experience 
Rating:
5.0

The personnel at pick up was great, explained everything thoroughly and was very kind. Drop off was easy and fast. I would gladly do business there again.

Ashlyn Smith 
Rating:
5.0

Customer did not leave a comment.

william walter 
Rating:
5.0

Customer did not leave a comment.

Merrie Carroll  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Susan Eckert 
Rating:
4.0

Customer did not leave a comment.

Brett Hagedorn  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Byron Bardley 
Rating:
5.0

Customer did not leave a comment.

Charonda White 
Rating:
5.0

Customer did not leave a comment.

linda heffington  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

matthew wilson 
Rating:
5.0

Customer did not leave a comment.

Patricia Poole 
Rating:
4.0

Customer did not leave a comment.

jim Bauer 
Rating:
5.0

Fix the slow check-in and check out process

Sandra Miller 
Rating:
5.0

Customer did not leave a comment.

Gerald Crain  |  Overall Experience 
Rating:
5.0

Had high end furniture in storage for 2 yrs. It came out this week and it was clean and without incident. Joey does great job running business. Highly recommend.

don tuttle  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joyce Pickett  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Warren Lejeune  |  First Impressions 
Rating:
5.0

Nothing really at all. The guy was professional and kind. He was able to help me get the right vehicle for what I needed to get done!! 5 stars to that guy!!!

Kyle Musgraves 
Rating:
5.0

Customer did not leave a comment.

LUTHER CUNNINGHAM 
Rating:
5.0

Customer did not leave a comment.

Vanessa Groff  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Deborah Dyle 
Rating:
5.0

Nothing. Joey and Mary are excellent employees. You are lucky to have them.

Linda Petrie 
Rating:
5.0

Joseph and Mary were excellent to work with!

Ryan Hardin 
Rating:
5.0

Customer did not leave a comment.

Niam Womack 
Rating:
5.0

Customer did not leave a comment.

Mary Riker 
Rating:
5.0

Customer did not leave a comment.

Priscilla Burlingame 
Rating:
2.0

I moved out ASAP because you kept raising the rate. Even if market prices change, there should be a discount for valuing long-term customers. I see the other storage unit I vacated last month was still not rented. Looks like you lost the same amount as the yearly rent increase!

Rick Bohn  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JARED LANGFORD 
Rating:
5.0

Customer did not leave a comment.

Kenneth Holland 
Rating:
3.0

Customer did not leave a comment.

Terrell Holmes  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

dan alyea  |  Overall Experience 
Rating:
5.0

Nothing needs to be improved. Joseph Redden was awesome. He exceeded my expectations. My car was kept meticulously clean with the plastic seat, steering wheel, and floor coverings. He completed the installation in 45 minutes and answered all my questions. He was very professional.

Jane Deiters 
Rating:
4.0

I would not recommend the loading/unloading service offered. It’s a nightmare.

Margaret Phillips 
Rating:
5.0

Thanks so much for pricing my 2. X 5x10 units as a 10x10 since you didn’t have what I requested. Worked out well

Kathy Stoffel  |  Overall Experience 
Rating:
5.0

Needed a storage place in a hurry. Had to move my Mom to a nursing home. You guys was the only place open. Everyone else wanted me to do it electronically and it wasn’t happening. Your facility was great and if I ever needed one again I will be back.

jeanne middleton  |  Overall Experience 
Rating:
5.0

Fix the app..everytime I try to return a vehicle the app never picks up my location

Jason Smith 
Rating:
5.0

Customer did not leave a comment.

DEBRA STANWOOD 
Rating:
5.0

Customer did not leave a comment.

Jerry Hildred 
Rating:
5.0

I won’t go into a bunch of detail but the staff here make everything storing with uhaul a wonderful experience. Management, Especially Joe, is beyond helpful, kind and caring. If you think great humans don’t exist I suggest you even just stop by and chat with them. They will put any issue you may have at ease. Thank you again for everything!

tiffanye shaw  |  Overall Experience 
Rating:
5.0

Thank you

Erica sears  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

SHIRLENE JONES 
Rating:
5.0

Customer did not leave a comment.

Art Holladay 
Rating:
4.0

Customer did not leave a comment.

David Jones 
Rating:
5.0

Customer did not leave a comment.

Jared Langford  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

fred venardos 
Rating:
5.0

Customer did not leave a comment.

Jared Langford 
Rating:
5.0

Customer did not leave a comment.

CHERYL WAGNER  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brett Hagedorn  |  First Impressions 
Rating:
5.0

Great service and great people

RYAN KULPA 
Rating:
5.0

All GOOD The lady assisted me was very knowledgeable, efficient, and polite!

Myron Roberts 
Rating:
1.0

Filthy trailer. Employee wasn't helpful - they claimed they cannot detach trailers on the lot, so we had to disconnect and pull the trailer by hand... ourselves! Very troubling experience and, seems to me, probably on shaky ethical and legal ground.

Donna Nunnally 
Rating:
5.0

Customer did not leave a comment.

Takeyha Foreman  |  Overall Experience 
Rating:
4.0

The online registration is confusing for older people . In some parts of app like selfies and copies it could use a little work.

Malaya Branch  |  Online Move In 
Rating:
5.0

Clean your lot I have been there twice in my vehicle and have had flats both times! My buddy John was there to get a truck and the guy who dropped him off got a flat. My son also did when picking up car trailer.

Alan Taylor 
Rating:
4.0

Customer did not leave a comment.

Robin Ewing 
Rating:
2.0

Employee was rude, being sarcastic. Didn't even come outside to check in my car dolly when returned to check for damage. He did not go over with me how to use it also, even after I asked

BILL DAVIS 
Rating:
2.0

Very rude person. Return area not marked clearly.

Matthew Berra 
Rating:
5.0

I found the facility to be exactly what I needed but more importantly, the gentleman who helped me was Joe and he was absolutely amazing. I cannot say enough about his Customerservice skills. He is really a wonderful asset to your company.

MARY ANN HANNIGAN  |  Overall Experience 
Rating:
5.0

You were excellent in the service that you gave!

DEBORAH STEWART 
Rating:
4.0

Customer did not leave a comment.

robert mcburney 
Rating:
5.0

I have no comments everything was fine.

SALENA SHAW  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mark Combs 
Rating:
5.0

Easy access and friendly staff.

Alan Rubenstein  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

NANCY SHOOTS  |  Overall Experience 
Rating:
5.0

The Uhaul agent I spoke with was Jay. He patiently answered all my question and provided excellent customer service.

Guy Schell 
Rating:
5.0

Customer did not leave a comment.

Timothy Dickerson 
Rating:
5.0

Best team ever!!

linidia zayas  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

michael gowin 
Rating:
5.0

Check battery voltage before rental. The staff at this location are very friendly, helpful, fast and professional, vehicle was very clean, building and bathrooms were nice and clean. Highly recommended! I'll be back! Thank you! :)

Karla Martinez 
Rating:
5.0

Customer did not leave a comment.

Karen Du patz  |  Overall Experience 
Rating:
5.0

The associates made us feel like we were family. Very good customer service and made the process an unstressful event.

Michael Graves  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Lorna Giovanelli 
Rating:
5.0

Customer did not leave a comment.

jamar johnson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rickey Brown 
Rating:
2.0

Better staff, cleaner vehicle. Also don't have hidden charges or over charge people

ASHLEY STOECKEL 
Rating:
4.0

My truck didn't have a ramp. I think that should standard.

Ashley Brewer 
Rating:
5.0

Customer did not leave a comment.

Dan Shook 
Rating:
3.0

Customer did not leave a comment.

Brett Hall 
Rating:
3.0

Don’t no why but my locker sounded an alarm when I came back. Then they couldn’t find me in the computer. So had to get my paper work out and show it so they could fix the problem. Just hope next time I come this won’t be an issue.

jeanne middleton  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

RICHARD AYRES 
Rating:
3.0

Customer did not leave a comment.

delcina angelo  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Chad Billingsley  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Christopher Spraggs 
Rating:
5.0

Jay was very helpful with everything. The store was busy but he did a great job.

Chris Schrage  |  First Impressions 
Rating:
5.0

Great customer service from Jay

lindell briscoe 
Rating:
1.0

I have had nothing but trouble since I chose to go with this company. The miscommunication between CJ at the East Alton location telling me one thing to the rude staff at Alton location. Very disappointed in the lack of communication skills, adding extra fees, they did eventually wave them but I would not send anyone here unfortunately.

Amy DeSherlia  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Richard McCreary  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Richard McCreary  |  Overall Experience 
Rating:
4.0

Everything was as it should be.

deanardo epps  |  Overall Experience 
Rating:
5.0

all went great

Juan Woods 
Rating:
5.0

Customer did not leave a comment.

Katherine Hartman 
Rating:
5.0

Customer did not leave a comment.

AARYN RANDOL  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

REID MORTENSEN 
Rating:
5.0

Customer did not leave a comment.

Irene Egner 
Rating:
5.0

Customer did not leave a comment.

kelsey Hughes  |  First Impressions 
Rating:
5.0

Just keep doing what you’re doing. The guy that took care of me was a pro !

John Andrews 
Rating:
5.0

Customer did not leave a comment.

Cody Branham 
Rating:
5.0

Customer did not leave a comment.

Frank Jones 
Rating:
5.0

The whole experience was great.

Kathleen Stipe 
Rating:
5.0

Staff were friendly and helpful and made the process easy and quick.

Cala Withers 
Rating:
5.0

Customer did not leave a comment.

JAMES RICE 
Rating:
5.0

N/A

KIMBERLY TROUT 
Rating:
5.0

Customer did not leave a comment.

Ashly Garcia  |  Overall Experience 
Rating:
5.0

It was great 👍 Walked in without a reservation and was able to rent.

Rhonda Leeper 
Rating:
4.0

The brakes where hung out on the truck

Soweta Jones 
Rating:
5.0

Customer did not leave a comment.

Crystal freeman  |  Online Move In 
Rating:
5.0

Very good customer service and a great experience.

deanardo epps  |  First Impressions 
Rating:
5.0

Everyone friendly

Mary Riker 
Rating:
5.0

Customer did not leave a comment.

KEVINA HAMILTON  |  Overall Experience 
Rating:
5.0

I dealt with 3 different employees at this location and they were all extremely helpful and friendly. The entire process of reservation, pickup and return was simple. I'll definitely return!

rebecca wendell 
Rating:
5.0

Customer did not leave a comment.

CHERYL WAGNER  |  First Impressions 
Rating:
5.0

The Uhaul app would not allow me to check out or return the truck. It has always worked in the past.

Joseph Cardon 
Rating:
5.0

After a poor experience at another store I contacted the supervisor Mike for assistance. He referred me to Joey at the Alton location and said he would be able to take care of the installation. He was right! The service and accommodations that were offered certainly made up for the first experience. Joey kept in contact with me and made sure to get my installation done same day even helping out with another issue and offering us a loaner van since our other vehicle ended up with a flat and I wouldn't have otherwise been able to drop off the Kia. Although the first experience was unfortunate, Mike and Joey made sure to not lose a repeat customer and take care of things in the right manner. Huge thanks to both of them!

Brittany Skiles 
Rating:
5.0

Customer did not leave a comment.

Sue Hudzietz  |  Overall Experience 
Rating:
5.0

Chris was very helpful

kim pope 
Rating:
5.0

Customer did not leave a comment.

Shyday weeden  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christy Graham 
Rating:
5.0

Nothing. Everything went smoothly. Individuals I dealt with at pickup and drop off were friendly and professional.

Steve Mathews 
Rating:
4.0

Customer did not leave a comment.

michael baker 
Rating:
5.0

Customer did not leave a comment.

Ashly Garcia  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mike Davis 
Rating:
5.0

Excellent service Very clean storage area

tnya DAVIS  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Jenna Green 
Rating:
5.0

Customer did not leave a comment.

CHARLES CARLSON 
Rating:
5.0

Incredible helpful.

Kelly Bozeman 
Rating:
3.0

The price of the room rented was more than I thought it'd be.

carol Lee  |  Overall Experience 
Rating:
1.0

Employees were not good at all

Cynthia Fox 
Rating:
5.0

Customer did not leave a comment.

Chad Billingsley 
Rating:
5.0

Customer did not leave a comment.

CHARLES CARLSON 
Rating:
5.0

Everything was just perfect !!!

SUSAN MILLS-JONES 
Rating:
5.0

I appreciate everything. You was a huge help in my immediate situation!! God Bless you all!!

tara Tammons  |  First Impressions 
Rating:
1.0

Made a after hours reservation and wasn’t able to pick it up, then my reservation was just canceled

Alyssa Hernandez 
Rating:
5.0

My mom (Gottem)

Donovan Cole 
Rating:
2.0

Brakes were bad. The truck slid a bit and brakes grinder. Unsafe because ground was wet from light rain. Front left door had to be slammed to shut. First block of trip door had to be opened and shut three times before it Lachesis properly.

Kimberly Taylor 
Rating:
5.0

Customer did not leave a comment.

JASMINE PLUNKETT 
Rating:
5.0

Service was perfect today after rescheduling from last week when the other installer came to work hung over and physically ill from drinking too much. This is a great location with lots of services offered.

JANICE DEJAEGHER 
Rating:
5.0

Customer did not leave a comment.

Sue Mills 
Rating:
5.0

Customer did not leave a comment.

James Lieber 
Rating:
5.0

Thank you for your service.

ruby covington  |  Overall Experience 
Rating:
3.0

I think there’s not to much that can be done in storage units, I’ve seen roaches, not big roaches, but roaches non the less that mainly comes from ppl using these units so you can only do so much, but I do like the fact that it’s climate controlled and your the only storage facility in this are that I know of that has climate control units and I appreciated that!

SHARMANE HICKMAN 
Rating:
5.0

Chris was extremely helpful in figuring out the best equipment and solutions for hitch installation on my vehicle. Joe also did a great job and was very flexible scheduling the appointments. Much appreciated!

Dan Ritzheimer 
Rating:
3.0

Customer did not leave a comment.

Anthony Champlin 
Rating:
5.0

Customer did not leave a comment.

Donald Kanis  |  First Impressions 
Rating:
2.0

No respect when it comes to disparities between different U-Haul facilities. As a as a disabled individual this management on Homer Adams parkway U-Haul expected me to crawl down on the ground to unload my car dolly for $20 are they going to hold my car hostage and not allow me to check in. Whereas I didn't have a problem with the u-haul staff in Radcliff Kentucky loading my car where is this discrepancy coming from in the same U-Haul company where you hold disabled people hostage.

Marcius Hooks  |  First Impressions 
Rating:
5.0

Joe the manager at this site is truly exceptional ! He goes way beyond for everyone making sure they are fully taken care of ( rare to see these days ) if I owned a business I would be trying to take him away from you , I hope that the company sees the potential in him that I do and pulls him up the ladder ( he truly deserves it !! )

Tim Quoss  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dennis Ribble 
Rating:
5.0

Customer did not leave a comment.

CHARLES CARLSON 
Rating:
5.0

Customer did not leave a comment.

sister thomas mo daly 
Rating:
5.0

Chris was very professional and courteous. He even took the time to show me how to install the bike rack and lock it. It was nice to see customer service go above and beyond.

Karen Hart 
Rating:
5.0

Customer did not leave a comment.

Don Lanier 
Rating:
5.0

Could not have been better! The staff were friendly,and very helpful. Had never used a storage facility before, and the we really appreciated the advice they gave us on what we needed. If you need storage or moving supplies…even a truck, this is your place!!! Thanks so much for all your help.

Randall Moonier  |  Overall Experience 
Rating:
5.0

One of the easiest drop off experiences I’ve had with any rental haul truck company. Keep it up!

Ronda Guimond 
Rating:
4.0

Very quick service.

Dave Nurdin 
Rating:
5.0

Mike was awesome! Great advice and recommendations regarding the storage unit and change, explained everything. Thanks!

Teresa Molloy 
Rating:
5.0

Everyone was very helpful and extremely polite!

Nancy Orr  |  Overall Experience 
Rating:
5.0

Inside, climate control is the way to go. The place is kept clean, had carts available right as you come in to help load and unload and staff was friendly. Expensive, but well worth it for short-term storage.

CHRISTINE SIMMONS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Carrie Davis  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Briana Green  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KENISHA PROCTOR  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

ed ballinger  |  Overall Experience 
Rating:
2.0

I lost everything

john chatman  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

onyeka azubuike  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Heather Webster  |  First Impressions 
Rating:
4.0

Has a little smell of moth balls

tina lammy  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TOMIEKA CARTER  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

noncy dooling  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lea Eveans  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

taylor harris  |  First Impressions 
Rating:
4.0

It was unclear where I was to disable my alarm at. The panel in front was only for after hours access but it was not clearly marked. I asked the associate and he kindly directed me to the proper panel to disable my alarm.

Charles Wellinghoff  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Tia Shaw  |  First Impressions 
Rating:
1.0

Leaking unit destroyed summer very personal items that can't ever be replaced...

ADAM SCHNEIDER  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Warren Daniels  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

brandon north  |  Overall Experience 
Rating:
5.0

I actually never stored anything in my unit as my plans to move changed. But everytime I was there, all the staff were very kind to me. If I need storage in the future, I definitely will use this location. Let the staff know that I appreciated their kindness and consideration.

yvonne mcmillian  |  Overall Experience 
Rating:
5.0

I received great help from Joe and Chris. They solved a problem I had with the U-haul across town who sent me confirmation of a unit outside when I had requested clearly that I needed a climate-controlled unit. I called back and was told they would clear it up when I arrived and would not get me a reservation for a cc unit then. Joe fixed this at his facility at the last minute. Ver grateful for such good service

Kathy Stoffel  |  First Impressions 
Rating:
5.0

Everything was awesome

Bridgett Mcelroy  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John Couch  |  Overall Experience 
Rating:
4.0

Store bin to small but that's my fault

selma harris  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

WILLIAM MCCOY  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Tina Barrett  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Janice Brown   |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Carol Ulrich  |  Overall Experience 
Rating:
5.0

Nice place

Douglas Crader  |  First Impressions 
Rating:
5.0

Had a little bit of a mix up but they fixxed the problem right away and i couldnt be happier !!

Dylan kenshalo  |  First Impressions 
Rating:
4.0

I absolutely loved doing business here! The staff was always helpful and I loved the security of the facility as well as being able to pull into the garage to load and unload. I was a customer for a couple of years! would have said excellent but the last week of using the facility, there was a family living in one of the units. It made me feel very uneasy when getting into my unit. I understand with the laws it isn’t easy for U-Haul to remove them but there has to be something that can be done to make their customers not have to deal with things like this. Like I said, I loved doing business here and would use the facility again, even pay the higher rates than most places, but something has to be done to make your customers not feel uneasy when accessing their unit because of the homeless people living in a unit!

Jenny Nelson  |  Overall Experience 
Rating:
5.0

This Uhaul facility is top notch. All the employees we have dealt with (and it's probably been all at one point or another). Amber- the Manager went above and beyond for us I broke my ankle and an appointment fell during the time we had the uhaul rental. Amber worked with us and she really didn't have to. Life happens. When you have good employees and Managers you get more recommendations! PS Mike the General manager is pretty awesome too.

Sarah Mccreary  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Summer Poitra  |  Overall Experience 
Rating:
5.0

Chris Rogers was extremely pleasant and helpful with helping us decide exactly what size we needed for our things. I would definitely recommend him to anyone who wants help with storage solutions. Give that guy a raise!!😃🤗

Nancy Orr  |  First Impressions 
Rating:
3.0

Good service and helpful staff

Erica Lee  |  Overall Experience 
Rating:
4.0

I was looking for a outside unit and ordered online for a rate that I was looking for, the unit I wanted was not priced clearly

Luther Arrington  |  Overall Experience 
Rating:
5.0

A nice clean spacious modern building. The help is first class !

Donald Kanis  |  First Impressions 
Rating:
5.0

I cannot tell you how wonderfully the experience went with the people here at the Alton facility -- bright, pleasant, wonderful, courteous, knowledgeable -- where's my thesaurus to find more suitable expressions of how well things went?

MICHAEL SCHAFFER  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Christina Zafar  |  Overall Experience 
Rating:
4.0

J in Alton IL hands down best worker ever!

LATERRA MCGEE  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

John Baker  |  First Impressions 
Rating:
5.0

Truly was a perfect experience. Unit was clean. Easy in easy out. No complaints

Andrew Shultz  |  Overall Experience 
Rating:
5.0

Joe and his staff do a great job

RAYMOND JOLLY  |  First Impressions 
Rating:
5.0

Very helpful staff and I was confident that my belongings were safe there. I highly recommend this storage facility!

Betsy Morgan  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LAURA SWEARINGEN  |  Overall Experience 
Rating:
4.0

A wonderful experience. R eally enjoyed the staff member with different hair colors. His customer service was excellent. He was always nice,helpful, courteous and pleasant.

walter rean morgan  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

berta perry  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

NiKeyla Thomas  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Hope Phipps  |  Overall Experience 
Rating:
5.0

Great people and company

janeal love  |  First Impressions 
Rating:
5.0

Great staff and great security. Would highly recommend this facility for storage and I will return to this facility if the need arises.

Linda Schneider  |  Overall Experience 
Rating:
5.0

Clean , great customer service, good price will use again !!

breaunnia morrow  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tanya Carson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

La Sonya Stiff  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nicholas Roppo  |  Overall Experience 
Rating:
5.0

The experience with this U haul facility was very good! No complaints!

Linda Schneider  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

tisha davis  |  Overall Experience 
Rating:
5.0

Great access. Really nice to be able to pull in out of the weather to load and unload.

Tom Francis  |  Overall Experience 
Rating:
5.0

I had the. Storage unit for almost two years. The employees always let me know if I didn’t lock my unit correctly. They were so great when I had cleaned the unit out. I never saw any rodent drippings or bugs. I will definitely recommend them to everyone.

sandy barnett  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kelly Sutter  |  Overall Experience 
Rating:
3.0

The is/was poor lighting in aisle where my unit was located (1600). I inquired about it and nothing was done, and the answer given was pretty flippant. The interactions with staff were condescending at times as if they didn’t want to be there or thought they were better than the renter.

ausukela pickens  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kathrine Dixon  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Pam Shaheen  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jorge Rodriguez  |  Overall Experience 
Rating:
4.0

The automatic overhead lighting does not work in my unit's area. Safety cam be a potential issue after daylight hours end.

tammy houth  |  First Impressions 
Rating:
5.0

excellent facility and staff

darrell mcgibany  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Steven Ward  |  First Impressions 
Rating:
5.0

I’ve just moved my personal items so I feel in all honest that I can’t rate this storage unit at this time, but I will say that my experience with one of the workers in the Alton area U-Haul storage center was exceptionally pleasant, this young man was a breath of fresh air, I couldn’t have gotten better service from the manager himself, if I had to rate my experience just with him you’d have give stars for sure!

SHARMANE HICKMAN  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

tonya bechtold  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ADAM SCHNEIDER  |  First Impressions 
Rating:
5.0

Joey the manager at U-Haul in Alton Illinois on Homer Adams Parkway was especially helpful. As well as the rest of the staff was extremely friendly and helpful I would definitely recommend this facility to any of my friends or family.

Julie Cole  |  Overall Experience 
Rating:
5.0

All your staff were helpful,and friendly. Could not have gone better.

Randall Moonier  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

teresa hubbert  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Julie Cole  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Margo Williams  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

David Burger  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

richard link  |  Overall Experience 
Rating:
5.0

Everyone in the office was friendly and very helpful!

LISA MORGAN  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

john chatman  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Eleanor Harris  |  First Impressions 
Rating:
5.0

I really liked how convenient it was. Everything was great

Terri Ray  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Erica Lee  |  First Impressions 
Rating:
3.0

The fact that u haul don't take partial payment is inconvenient because people don't always have full payments and then the fees add up to where the person can't pay and then lose their things, which like me, wtw important, sentimental and valuable.

Natasha Hooks  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Stephen Brice  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kathleen Humphrey  |  First Impressions 
Rating:
5.0

Great place, friendly, management very understanding, and helpful

Christa Carter  |  Overall Experience 
Rating:
5.0

Everyone was extremely helpful and accommodate me and my changing plans. I've never had s bad experience with UHaul!

Dylan Anderson  |  First Impressions 
Rating:
5.0

Jay was very nice and friendly guy. He explain everything very clearly

felisa rice  |  First Impressions 
Rating:
3.0

Everyone at the facilities are working but same are inept at paying attention and being prepared. They want to I a good job but don’t realize you’re on a schedule and not wanting to fix mistakes and want service without mistakes! I always say,if I was as full of mistakes as you are I would’ve been fired lo Nguyen ago. It’s all in the dsetails, py attention to what customers want and need. I hate dealing with the mistakes over and over. It’s very time consuming

Peggy Bennett  |  First Impressions 
Rating:
5.0

Great Customer Service, Friendly

Veronica Hunt  |  First Impressions 
Rating:
3.0

Everything was ok besides being informed more on my access options there's times I'd arrive before closing time and could not access my storage. No one informed me of having a key card for access past certain time limits.

konstance clark  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Diana Pilger  |  Overall Experience 
Rating:
5.0

Everything was top notch. I will be using them in the future if I need to. Everything is clean and well maintained.

Deron Griffin  |  Overall Experience 
Rating:
4.0

My storage unit was due on the 17th of every month I'm on Social Security I get paid on the 3rd the agent would not redo my payment date to the Third to avoid a late fee which I thought was inconsiderate for the customer convenience

Kenneth Douglas  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

shannon Newingham  |  First Impressions 
Rating:
5.0

Plenty of sturdy working carts to use made the move into storage smooth and quick. Unit and facility is clean.

Sara Howard  |  Online Move In 
Rating:
5.0

Awesome Manager!!!! Love Him!

TAMAREKA LOFTON  |  Overall Experience 
Rating:
5.0

Joey and Jacoby were so nice and helpful! Thank you so much guys.!!!

Jordan Daniels  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Barry Love Madison  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Susan Dale  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Robin Barton  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DONALD METZLER  |  Overall Experience 
Rating:
5.0

The facility rates above others for a few reasons. 1. They have after 12:00 p.m. weekend hours. 2. The manager at this facility was very helpful, opposed to the person in Haslet, TX, during our roadside assistance need. Joseph actually worked on getting us help. I had to delay my arrival to Alton, IL from TX due to bad tires on your equipment. The first truck’s tires went flat luckily before we left the store. This meant getting another one and completing more paperwork - delay #1. Then about 1:50 hours outside of Alton, a tire on the auto transport lost treads. The repairman said the tires were too old. This produced a two hour wait on the side of the road. And, yet I was not offered any type of compensation for these avoidable incidents. Beside the possibility of a dangerous accident, I had to pay more to the movers due to extra time, missed my appointment with the realtor and had to find a place to stay.

Jessica Jemison  |  First Impressions 
Rating:
5.0

My wife and I had multiple conversations amongst ourselves about how well ran the Alton uhaul facility is. So clean. Joe is terrific to work with. So pleasant. We will be renting 2 26 foot trucks as soon as we find a house. I look forward to working with Joe and uhaul again soon. Ed and Rhonda Burger Epbflyer@hotmail.com

EDWARD BURGER  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Barry Love Madison  |  First Impressions 
Rating:
5.0

Thanks Jacoby! You rock.

Christina Zafar  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

carla jones  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CHARLES CARLSON  |  First Impressions 
Rating:
5.0

I had a problem using the entry card, but the staff helped me with it. Overall, I am very impressed with the facility's cleanliness and security. I feel very comfortable leaving my possessions in storage there. I would definitely recommend this facility to others.

Betsy Morgan  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Kenneth Carter  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Octavia Wheeler  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

cody hallstead  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

sherrell womack  |  Online Move In 
Rating:
5.0

The young lady with te ponytail was very friendly and helpful.

Deron Griffin  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Teresa Proctor  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

emani murphy  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Christy Sanders  |  First Impressions 
Rating:
5.0

Joe and his staff were always nice and helpful

RAYMOND JOLLY  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lamarria Thornton  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

KIZZIE BRYANT  |  Overall Experience 
Rating:
5.0

Joe did an excellent job for me!

JANET BIERMANN  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Simone Eggins  |  Overall Experience 
Rating:
5.0

I like the fact now that u-haul has climate control storage units therefore no matter how cold it is outside your stuff will never Wilt melt is a whelt melt or be cold

Shana Dunlap  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christina Ragsdale  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Shaun Ward  |  First Impressions 
Rating:
5.0

The lady at the front desk who helped us was GREAT

Tom Francis  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

BRANDON TAYLOR  |  Overall Experience 
Rating:
5.0

Merry Christmas and Happy New Year To All Looking forward for Being Safe Living God Bless The United State’s of America and The Uhaul Employees ❤️

SHARON HART-EL  |  First Impressions 
Rating:
5.0

Staff was BEYOND patient and kind. I had a really rough day/move and the people at this location really made it a lot easier with how nice they were.

Alison Whitehead  |  Overall Experience 
Rating:
5.0

The Alton Illinois U-Haul facility is outstanding! They are very helpful and go above and beyond all expectations of a moving/storage facility!!! Becky and the crew are fabulous and doing a great job there! Will definitely recommend this facility as well as the repeat customers if needed.

Linda Miller  |  Overall Experience 
Rating:
5.0

Joseph was just wonderful. So friendly and very helpful. Thank you Joseph. We will be using the Alton uhaul business a lot over next few months. Thank you. Ed Burger

EDWARD BURGER  |  First Impressions 
Rating:
4.0

Over all everything was good

traci aller  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shana Dunlap  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

harrison henderson jr  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

desiree schulte  |  Overall Experience 
Rating:
5.0

Amber was amazing!!

Kayley Painter  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

john rangel  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

MIKE BRANHAM  |  First Impressions 
Rating:
4.0

Very accommodating and helpful!

Linda Miller  |  First Impressions 
Rating:
5.0

Chris was excellent and went above and beyond to make sure we were informed and understood and that we had everything we needed. Made our moving experience a lot less stressful

Joshua Fry  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Caitlin Glynn  |  First Impressions 
Rating:
5.0

Becky, the lady on duty was very helpful.

Jeffrey Johnson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cassandra Brooks  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

byron jordan  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Carie Forbes  |  Overall Experience 
Rating:
5.0

Manager and employees are wonderful and helpful

Alison Whitehead  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kathrine Dixon  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Chris Zahn  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

PAULA covington  |  First Impressions 
Rating:
5.0

Joey was very helpful and accommodating.

Rotisha Thomas  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Taylor Myers  |  Overall Experience 
Rating:
5.0

We registered for the unit online and we were given our unit number and code. We were a little confused when we arrived and could not get in. The office was open and we got set up with the help of the clerk, but the process was not clear in the info we were given online. We are not sure how we would have gotten in if the office had not still been open.

Gaylene Gallagher  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Daniel Cope  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Carie Forbes  |  First Impressions 
Rating:
5.0

The staff was absolutely amazing! We needed to rent storage and trucks. They were so helpful when things didn’t go like they should with the truck return and super supportive when our 1st movers into the storage were a disaster. Every step of the way was great. I would definitely recommend this location. Amber was friendly, informative and always willing to go the extra for us. I think the other guy (tall, thin and fun) was awesome! We got lost finding our new storage unit that didn’t have numbers on it yet and he come over and walked us to it. Both were always great when we talked about our troubles with the movers.

Melanie Adrich  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

GEORGE BROSIE  |  Overall Experience 
Rating:
5.0

Everything was great just wish the units were prorated so I could have gotten a partial refund I paid for the month but only used a couple weeks.

Celica Kochersperger  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joshua Talley  |  First Impressions 
Rating:
4.0

Jay was great to work with, very informative and polite!

Mary Kay Morton  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

matthew wiemers  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

wade lowe  |  First Impressions 
Rating:
3.0

The on-line process was recommended and was convenient. Problem is when I arrived on the move-in day, I requested my "free" month of storage as promised earlier in person (gave me a paper coupon) and again the on-line process said I qualified for a free month rent. I was told that since I did everything online, I did not qualify for the free month rental. I asked why that was and was told "I don't know why corporate won't let us do that". I went home and called U-Haul customer service. The representative applied the free month rent to my account and said the local business manager would call me. I haven't received a call as yet. The place is very clean and the people seem nice, just has been a pain having to spend a half hour on the phone to get something resolved that shouldn't have had to be done.

Brad Laaker  |  Online Move In 
Rating:
4.0

Amber does a great job and made me feel very welcome!

miesius hendricks  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MATTHEW BOSAW  |  Overall Experience 
Rating:
5.0

Amber was amazing, super nice, welcoming, knowledgeable and very fast, by far the best experience I’ve had at a storage facility.

Jason SKELTON  |  First Impressions 
Rating:
5.0

Joe was awesome! Thanks for all the help!

Melissa Weishaupt  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Anthony Sims  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Kenneth Carter  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kestchen Hampsey  |  First Impressions 
Rating:
5.0

Awesome staff!

ryan freeman  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christa Carter  |  First Impressions 
Rating:
3.0

I was very please except I was led to believe that the climate control was going to be cool in summer. I have things I stored with that in mind they may not be any good now. Other than that everything was great and staff was amazing.

cheryl roemer  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kaitlyn Walton  |  Online Move In 
Rating:
5.0

The store in Alton IL.. on homer Adams was awesome and the crew is even better ...... Thanks again.... Becky. Christopher. And Joey And the others....... Mr. Mrs. Daniel and Danielle....

Danielle Mullens  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mary Ann Burton  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Damon Edmiston  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tanya Barbour  |  Overall Experience 
Rating:
5.0

We had just traveled 12 hours moving states and were exhausted. I walked into the Uhaul facility and Amber made me feel right at home. She was energetic, chipper, and right to the point. I appreciated a friendly face after the long day! She took me on a tour of the facility, which I also appreciated because I would have been lost otherwise. She let me know all of the safety features about the storage units and what they do for upkeep. Thanks Amber!

Ashley Kujat  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kenneth Wilson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Denise Johnson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rebecca Jackson  |  First Impressions 
Rating:
5.0

Salesman was so nice. Gave great info. I love yr system.

Nichole Sumpter  |  First Impressions 
Rating:
5.0

Clean. Great directions on finding units. Equipment to help load unit

Angela McCrady  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

TYLER STEVENSON  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Loretta Shaw  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

brittany ward  |  Overall Experience 
Rating:
5.0

Storage easy to use and clean the climate controlled area is outstanding

Alice Scroggins  |  First Impressions 
Rating:
5.0

The woman that helped us was very patient and friendly!

Shirron Isaacs  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Steve Murray  |  First Impressions 
Rating:
5.0

Super clean facility, well lit in the climate controlled building. Loved having the carts to use for move in as well as the option to unload under cover. People were extremely friendly, helpful and patient. Overall this is an outstanding facility and this UHaul facility was generally better than the Lifestorage unit I had previously rented in MO for a number of reasons.

Robyn Brooks  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kelsie Stendeback  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Terri Ray  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

byron jordan  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael Vinyard  |  Online Move In 
Rating:
5.0

Amber and Becki were amazing helping us with all our questions. Thanks again!!

Jason Kirchner  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Remonia Webb  |  Overall Experience 
Rating:
5.0

Everything is very clean and secure. The employees where all extremely helpful. Convenient free cart usage and individual armed units. 5/5 already have recommended several people to here and I will continue doing any business I can with them.

Michael Katich  |  Overall Experience 
Rating:
5.0

First Rate operation.Top to Bottom. People were friendly and helpful. Recommended it to local Charity.

Coleman Steele  |  Overall Experience 
Rating:
5.0

Your people were helpful, knowledgeable and friendly. Damien in particular.

Coleman Steele  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jeffrey Johnson  |  First Impressions 
Rating:
5.0

Everyone was very friendly and very helpful I will never use any other storage facility. ALWAYS UHAUL IN ALTON. Thank you so much for your help in our trying situation.

GORDON bryant  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Randy Russell  |  Online Move In 
Rating:
5.0

This was by far the best Uhaul storage place I've ever dealt with !! Clean building. Clean unit. Friendly and knowledgeable staff. Easy process. I couldn't ask for a better experience !!!!! Everyone should go to their nearest Uhaul and experience what I did !!!!!! Thanks Uhaul of Alton

THEO ONEAL  |  First Impressions 
Rating:
5.0

A shout out to Amber & Becky for a job well done! They couldn’t have made it any easier.

Wesley Lake  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

NANCY Fine  |  First Impressions 
Rating:
5.0

Damian was so friendly and helpful. He accommodated my last minute change and walked me through the facility to answer a question I had about my rental. It’s so nice in this time of total automation to actually get personal attention.

Jalayne Lionberger  |  First Impressions 
Rating:
5.0

Amber was awesome! From the first inquiry on the phone to helping after we got settled in our beautiful unit! Great customer service means the world! Thank You!!!

Joel Elliott  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lashia Taylor  |  Overall Experience 
Rating:
5.0

The unit I had put my credit card down on was taken when I arrived to move in and I had to take another unit the only reason I choose Uhaul storage was the convenience of loading and unloading at the first unit I had put my credit card to hold. I will have to do with what they offered me but not as convenient as the first one I wanted.

kenneth kutter  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Stacy Abbott  |  Overall Experience 
Rating:
5.0

We will be singing your praises on Facebook and to everyone we can. Due to stormy weather, we were worried we wouldn't be able to get the truck unloaded by the time it was due back. Your workers even checked on us the entire unloading time to give advice for the utilization of space. Being able to store our things until our family members can completely recover from COVID was a true Godsend for us. Thank you, thank you, thank you! We love U-Haul. The truck was an awesome monster, too!!!

Randy Clark  |  First Impressions 
Rating:
5.0

I was really satisfied with my experience.

Remonia Webb  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Marilyn Otis  |  First Impressions 
Rating:
5.0

The staff was friendly, and helpful. The storage unit was nice and clean and worked well for us. I would definitely use the storage place again if I needed to. I will also recommend this place to others. Thank you for making our moving experience better.

rebecca darr  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Marge Brooks  |  First Impressions 
Rating:
2.0

No one knew how to work the computer system. I had three different helpers tell me three different things. One was at the national call center, not actual location. This is a brand new location, so I am willing to give them a break because of that. I don’t think anyone there was extremely familiar with this location. I hope they spend some time educating themselves and their staff of how to work the reservations and show them how their facility is set up. I would still recommend location in hopes that they get it straight in the near future.

Cody Stevenson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tamara Mortland  |  First Impressions 
Rating:
5.0

N/A

STEVEN KLEFFNER  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JOHN ROGERS  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

REBECCA HOLMES  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Heather Echols  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Karen Dupatz  |  First Impressions 
Rating:
5.0

I only needed the storage unit for a short period and yet the staff treated me as though I was a valuable, long standing customer. It was convenient , clean and the helpful staff made the close out simple and swift. If ever I may need storage again Uhaul will be my first choice! Thanks for the great service!

Jane Kodros  |  Overall Experience 
Rating:
5.0

Staff was friendly and helpful and later on in the evening after hours I came back to the storage to put some of my things away and while doing so my card and keys dropped out of my pocket without me realizing and I was locked out of the building with my unit door open and card and keys on the floor, I made a call from the number given and within minutes I was back in the building putting my things in my unit, they were very helpful and understanding with me, after that I felt comfortable with my choice in choosing this storage unit for my personal use.

Sharmane Hickman  |  First Impressions 
Rating:
5.0

Excellent team. Excellent service. Quick, friendly, efficient, all you need when you move to a new area where you have no idea how to to many things. Thank Joe, you were superb helpful.

Ruben Gomez  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Joseph Stratton  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

shannon newingham  |  Overall Experience 
Rating:
5.0

Great job, keep up the great work.

Richard Pinkowski  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gerald Apple  |  Overall Experience 
Rating:
5.0

Keep up the good work.

Richard Pinkowski  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Carie Forbes  |  First Impressions 
Rating:
4.0

My access card did not work

Sharon Schreiber  |  Overall Experience 
Rating:
5.0

Very good service. Good security. Very very clean. Staff and manager very helpful. Very good service.

linda Presto  |  First Impressions 
Rating:
5.0

Marqui Spencer who helped us was very friendly and professional! Facility is clean and well maintained!

Carla Hilgert  |  First Impressions 
Rating:
5.0

The people are really nice and they take really good care of you and what you need.

Raven Tandy  |  First Impressions 
Rating:
1.0

I understand technology can be a hassle but it is a huge burden trying to get into my building. I have been a customer of uhaul for a long time but the one in alton Illinois has been a hassle.

Ian Hampsey  |  First Impressions 
Rating:
3.0

Not very timely. Only one person working when I got there and he was very busy. He was very friendly which was nice and I wasn’t in any sort of rush.

nicole johnson  |  First Impressions 
Rating:
5.0

The carts are great. I wish I had them to help with the loading at home.

Elizabeth Juhlin  |  First Impressions 
Rating:
5.0

The team at the Alton U-Haul Storage facility were very helpful in explaining all of the storage options, getting us set up with our storage unit rental, and showing us around the storage facility.

Charles Whitmore  |  First Impressions 
No reviews have been submitted for this location.

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