Customer Reviews for U-Haul Moving & Storage of Alton

925 comentarios

2851 Homer Adams Pkwy   Alton, IL 62002
(Next door to Schnucks)

(618) 208-0025

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(618) 208-0025

2851 Homer Adams Pkwy
Alton, IL 62002
(Next door to Schnucks)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas
Ubicación con reutilización adaptada

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

Becki was super helpful/ you could tell she was working hard to meet the demands of the customers on a busy day. She was quick, attentive and helpful. I do think she was picking up the extra slack from her coworker that seemed to move a bit slower than her and needed more assistance.

Morgan H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lamarria T.  |  Overall Experience 
Clasificación:
5.0

outstanding customer service!

Charles S. 
Clasificación:
1.0

El cliente no dejó un comentario.

KIZZIE B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

NAQUAYA JARNEE B. 
Clasificación:
5.0

Received excellent service, Becky was extremely helpful and knowledgeable, would definitely recommend to friends and family.

Chad M. 
Clasificación:
5.0

Jayson was very helpful. Quick and easy from start to finish. Job week done!

ROBERT W. 
Clasificación:
5.0

El cliente no dejó un comentario.

STEPHEN S. 
Clasificación:
5.0

Joe did an excellent job for me!

JANET B.  |  First Impressions 
Clasificación:
5.0

Nothing. Joe and the crew are fantastic! They know how to treat their customers right.

JACQUELINE J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Simone E.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

TYRIQUE C. 
Clasificación:
5.0

I like the fact now that u-haul has climate control storage units therefore no matter how cold it is outside your stuff will never Wilt melt is a whelt melt or be cold

Shana D.  |  Overall Experience 
Clasificación:
5.0

Jayson was so helpful and so kind. Very efficient and professional but also so personable and friendly! Big Kudos to him! He is an amazing asset to your team!

JENNIFER H. 
Clasificación:
5.0

You should hire the manager of this site to train all of your managers and sites. Professional, courteous, INTELLIGENT- now that was refreshing too.

Harvey C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christina R.  |  Overall Experience 
Clasificación:
5.0

Becki was amazing, efficient, extremely helpful. First time using this location but it won't be my last.

Demario J. 
Clasificación:
4.0

El cliente no dejó un comentario.

Shaun W.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

ONEITA J. 
Clasificación:
3.0

Upon returning the equipment, the service person did not promptly greet me and check me out. I had to enter the building and locate the service person who was on a personal phone call and stated he did not notice me. There was a ten minute wait outside before I searched out the person inside.

MICHAEL B. 
Clasificación:
5.0

The lady at the front desk who helped us was GREAT

Tom F.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

BRANDON T.  |  Overall Experience 
Clasificación:
5.0

Vehicle was very uncomfortable and a harsh ride.

BILLY S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Billy S. 
Clasificación:
5.0

Nice friendly personnel .

WILLIAM S. 
Clasificación:
4.0

Very friendly staff from check in to return. Quick service. In the midst of today's covid personality disorders it was a very positive experience. I will recommend to others your site.

SARA H. 
Clasificación:
5.0

Great Customer Service, time it took to pick up equipment was great and everything was clean.

Alecia N. 
Clasificación:
5.0

Merry Christmas and Happy New Year To All Looking forward for Being Safe Living God Bless The United State’s of America and The Uhaul Employees ❤️

SHARON H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

SHIRLENE J. 
Clasificación:
4.0

El cliente no dejó un comentario.

THOMAS W. 
Clasificación:
5.0

The guy I worked with there was helpful and understanding

BETTY B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kyle M. 
Clasificación:
4.0

El cliente no dejó un comentario.

FREDERICK S. 
Clasificación:
5.0

Well organized with helpful staff.

John Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

RAYMOND J. 
Clasificación:
5.0

i see no need for improvement. very good service

lloyd W. 
Clasificación:
5.0

El cliente no dejó un comentario.

VERNON W. 
Clasificación:
5.0

Excellent customer service, was able to get me a trailer I needed and get me out the door. Quick/painless!

JOHN C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robin W. 
Clasificación:
5.0

Staff was BEYOND patient and kind. I had a really rough day/move and the people at this location really made it a lot easier with how nice they were.

Alison W.  |  Overall Experience 
Clasificación:
5.0

My U-Haul rep was awesome. From completion of the rental agreement to hooking up the trailer to the truck. She also was right there and ready to go when I returned to unhook. Apologies I as cannot remember her name but your rep in the Alton office with the cool eye makeup nailed it.

Eric C. 
Clasificación:
5.0

Nothing. All of these people have been wonderful.

JOHN A. 
Clasificación:
5.0

The Alton Illinois U-Haul facility is outstanding! They are very helpful and go above and beyond all expectations of a moving/storage facility!!! Becky and the crew are fabulous and doing a great job there! Will definitely recommend this facility as well as the repeat customers if needed.

Linda M.  |  Overall Experience 
Clasificación:
2.0

Let the customer know when the reservation is made online that the trailer lights don't work right instead of waiting until the customer arrives to pick the equipment up to let them know there is a problem with it.

Patrick R. 
Clasificación:
5.0

Joseph was just wonderful. So friendly and very helpful. Thank you Joseph. We will be using the Alton uhaul business a lot over next few months. Thank you. Ed Burger

EDWARD B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

LARRY S. 
Clasificación:
5.0

I have no comments for this question. I do want to give a shout out for the tech that performed the work on my van. Christopher Rogers treated me and my van with respect, consideration and professionalism all of which I appreciated. Thank you U Haul of Alton, IL and thank you Christopher. Byron Pinkston

Byron P. 
Clasificación:
5.0

El cliente no dejó un comentario.

GANEVA M. 
Clasificación:
2.0

I don't like the fact that your employee takes a picture on HIS phone OF MY DRIVER'S LICENSE FRONT AND BACK ... Do these pictures get erased from their phones? I'm not happy about this at all .... But I was over barrel so I had no other choice. If I had another choice I sure would have made it. And if you're going to use a very strong chemical to clean the desk off you should wait till the customers aren't allowed in the building.

MICHAEL H. 
Clasificación:
5.0

Did a great job no complaints

Steven F. 
Clasificación:
5.0

This has to be one of the best U-Haul‘s! Is clean the staff is helpful and super friendly second to non-customer service! I highly recommend this U-Haul!

CARTER H. 
Clasificación:
4.0

Over all everything was good

traci a.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

RICKEY B. 
Clasificación:
5.0

Everything was great especially Joey he was a big help , and friendly and so was the young lady that was working with him….thanks for a great experience!

DEBORAH S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shana D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

linda J. 
Clasificación:
3.0

El cliente no dejó un comentario.

harrison h.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

desiree s.  |  Overall Experience 
Clasificación:
5.0

Joseph Redden was professional & courteous. He explained everything when we picked the rental truck up early that Sat. morning. Rebecca Weakley was friendly & knowledgeable when we returned the rental truck later that same day. The whole process was smooth & we will definitely recommend this location to others.

Demetrius M. 
Clasificación:
4.0

Get more workers.

Michael H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Seth D. 
Clasificación:
5.0

I have moved 47 times. This is the finest operation with the most professional management I haven't ever encountered.

HARVEY C. 
Clasificación:
4.0

Everyone was great at location. The experience with traffic dept. was horrible. I reserved truck on Oct. 13, 2021. Was not notified the piece of equipment I requested was not going to be available. Was given a large truck that would not make corners into my storage unit facility. Worse experience with company ever. Will not ever use your company again and will and have tell everyone about the experience. Sad your company is like that now. I have always used U Haul.....NEVER AGAIN

Cory L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lauren L. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARK K. 
Clasificación:
5.0

The lady checking in was very professional and personal, upon return the young man checking out was very polite and timely.

Alan K. 
Clasificación:
5.0

Amber was amazing!!

Kayley P.  |  First Impressions 
Clasificación:
5.0

Ask if the truck will be returned after hours and if so explain the process. I was in aware that I had to take pictures till after I returned the key.

DEVIN W. 
Clasificación:
5.0

El cliente no dejó un comentario.

john r.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

PETER R. 
Clasificación:
5.0

Fantastic customer service and clean facility. I was not oversold on things I did not need and was advised appropriately on things I might consider for a short move.

HARVEY C. 
Clasificación:
5.0

El cliente no dejó un comentario.

DALE B. 
Clasificación:
5.0

Keep up the good work.,

Stanley P. 
Clasificación:
5.0

Provide information handout on how to determine maximum trailer weight that vehicle can tow. I was told to consult my owner's manual. I had to find out definition of GCWR and what the difference was between towing package and trailer hitch. I determined the maximum trailer weight to be 2,000 lbs which was less than the 3,500 lbs that the representative estimated.

Dennis P. 
Clasificación:
5.0

Customer service and location is amazing. My only complaint would be regarding previous customers (technically). Our rental reported 1/8 of a tank. Upon checking, the gauge reported 1/16 of a tank. After starting the vehicle, we didn't even make it out of the parking lot before the gas light came on. We returned it with far more fuel that we got. My recommendation is requiring a decent level of fuel at drop off, a service charge for not returning with stated amount of fuel, and once that charge is made, actually add the fuel before renting to the next customer.

Summer P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kenneth D. 
Clasificación:
4.0

El cliente no dejó un comentario.

MIKE B.  |  First Impressions 
Clasificación:
4.0

Very accommodating and helpful!

Linda M.  |  First Impressions 
Clasificación:
5.0

Becky and the guy was excellent best customer service

KIRORA T. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID K. 
Clasificación:
4.0

El cliente no dejó un comentario.

CYNTHIA J. 
Clasificación:
5.0

My 3rd or 4th time using this location, always friendly and clean place with professional employees

DAVID H. 
Clasificación:
5.0

Chris was excellent and went above and beyond to make sure we were informed and understood and that we had everything we needed. Made our moving experience a lot less stressful

Joshua F.  |  First Impressions 
Clasificación:
5.0

Chris at the Homer Adams location in Alton went over and above to help us and make our UHaul experience easy and stress free. Very courteous and would definitely recommend to friends and family.

Joshua F. 
Clasificación:
1.0

El cliente no dejó un comentario.

Lamarria T. 
Clasificación:
2.0

Place is jam packed with stuff and people at times. Juggling multiple customers for u-haul and gas station store.

VANNETTE M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Caitlin G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

DEBRA M. 
Clasificación:
3.0

Reserved trailer three months in advance only to be told that I would receive confirmation of available trailer in two to three days after scheduled pickup date. Expressed that would be unacceptable. Approximately two hours later received confirmation of available trailer nearly three hour round trip away. After call to main office in Arizona a pickup was arranged within five miles of my home. Strangely enough it was the same location as originally reserved. During the pickup process I got the district feeling the woman processing the rental would rather be doing anything but renting the trailer. Would have been a five star review otherwise.

Michael S. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT R. 
Clasificación:
5.0

The workers at this Location were excellent. I really enjoyed their personality.

James C. 
Clasificación:
5.0

El cliente no dejó un comentario.

FREDERICK H. 
Clasificación:
4.0

Just keep doing what you're doing Very helpful employees.

PHILLIP S. 
Clasificación:
5.0

Everyone is always so nice. I will pass two or three U-Haul locations just to go to this one.

BRANDON M. 
Clasificación:
5.0

Give a discount if only using for a day or less and returned with no issues.

CODIE C. 
Clasificación:
5.0

Have more than one person working!!

LEROY W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Debra K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dan S. 
Clasificación:
5.0

Great experience overall and very easy check in and out processes.

Barbie B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Douglas F. 
Clasificación:
4.0

El cliente no dejó un comentario.

CRYSTAL M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cassandra B.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Cassandra B. 
Clasificación:
3.0

El cliente no dejó un comentario.

Jeremy B. 
Clasificación:
5.0

Keep doing great!!!!!

DEREK H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jesse E. 
Clasificación:
2.0

The truck was idling rough. It only had less than 1/4 of a tank of gas. Which I stated on inspection before moving truck. When returned the person stated we needed to put 3/16 of gas in. We then filled up truck for $67 dollars on our credit card which we showed employee. We are entitled to refund of $67.

Marcella D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Daniel H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Daniel H. 
Clasificación:
5.0

Christopher was very helpful on my return of the trailer.

HEATHER S. 
Clasificación:
5.0

Manager and employees are wonderful and helpful

Alison W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

SAMUELL C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kathrine D.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Chris Z.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

PAULA S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

drew R. 
Clasificación:
5.0

Becki weakly was awesome and very nice to us and I would definitely recommend her anytime she was very friendly and had us taken care of in no time

Phyllis W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Karl K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jesse E. 
Clasificación:
5.0

We registered for the unit online and we were given our unit number and code. We were a little confused when we arrived and could not get in. The office was open and we got set up with the help of the clerk, but the process was not clear in the info we were given online. We are not sure how we would have gotten in if the office had not still been open.

Gaylene G.  |  Online Move In 
Clasificación:
5.0

Return was easy and I was pleased

James C. 
Clasificación:
1.0

The tow dolly was in horrible condition. Was not hooked up properly at the facility and popped off the hitch when loading the car. Luckily it only landed on our bumper and only cause small cosmetic damage. Had to buy WD40 to lubricate the ratchet straps because they wouldn't release properly. Due to the poor condition of the trailer it was a 4 hour white knuckle drive with the car in tow.

JARED C. 
Clasificación:
5.0

Nothing young lady was very friendly went above and beyond to make sure things were good

Sherri B. 
Clasificación:
5.0

Everyone I dealt with was professional, extra helpful, and polite. Nice to see this these days.

James H. 
Clasificación:
1.0

Overcharged twice in one weekend added fees and wanting customers to do there job on phone apps then charging CONVENIENCE FEES

JEFFREY S. 
Clasificación:
5.0

El cliente no dejó un comentario.

KENNETH M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Don L. 
Clasificación:
5.0

Very professional service.

Michael N. 
Clasificación:
1.0

1. Friendly and knowledgable people 2. Give hard copies still 3. Your people check in and out

VALERIE C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joshua T.  |  First Impressions 
Clasificación:
4.0

Jay was great to work with, very informative and polite!

Mary Kay M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

wade l.  |  First Impressions 
Clasificación:
3.0

The on-line process was recommended and was convenient. Problem is when I arrived on the move-in day, I requested my "free" month of storage as promised earlier in person (gave me a paper coupon) and again the on-line process said I qualified for a free month rent. I was told that since I did everything online, I did not qualify for the free month rental. I asked why that was and was told "I don't know why corporate won't let us do that". I went home and called U-Haul customer service. The representative applied the free month rent to my account and said the local business manager would call me. I haven't received a call as yet. The place is very clean and the people seem nice, just has been a pain having to spend a half hour on the phone to get something resolved that shouldn't have had to be done.

Brad L.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Anthony S.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Kenneth C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Christa C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Kaitlyn W.  |  Online Move In 
Clasificación:
5.0

The store in Alton IL.. on homer Adams was awesome and the crew is even better ...... Thanks again.... Becky. Christopher. And Joey And the others....... Mr. Mrs. Daniel and Danielle....

Danielle M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Yvonne G.  |  First Impressions 
Clasificación:
5.0

We had just traveled 12 hours moving states and were exhausted. I walked into the Uhaul facility and Amber made me feel right at home. She was energetic, chipper, and right to the point. I appreciated a friendly face after the long day! She took me on a tour of the facility, which I also appreciated because I would have been lost otherwise. She let me know all of the safety features about the storage units and what they do for upkeep. Thanks Amber!

Ashley K.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Rebecca J.  |  First Impressions 
Clasificación:
5.0

Salesman was so nice. Gave great info. I love yr system.

susan b.  |  First Impressions 
Clasificación:
5.0

Storage easy to use and clean the climate controlled area is outstanding

Alice S.  |  First Impressions 
Clasificación:
5.0

The woman that helped us was very patient and friendly!

Shirron I.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Steve M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Terri R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael V.  |  Online Move In 
Clasificación:
5.0

Amber and Becki were amazing helping us with all our questions. Thanks again!!

Jason K.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

NANCY F.  |  First Impressions 
Clasificación:
5.0

Amber was awesome! From the first inquiry on the phone to helping after we got settled in our beautiful unit! Great customer service means the world! Thank You!!!

Joel E.  |  First Impressions 
Clasificación:
5.0

The unit I had put my credit card down on was taken when I arrived to move in and I had to take another unit the only reason I choose Uhaul storage was the convenience of loading and unloading at the first unit I had put my credit card to hold. I will have to do with what they offered me but not as convenient as the first one I wanted.

kenneth k.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Marge B.  |  First Impressions 
Clasificación:
5.0

N/C

Steven K.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

REBECCA H.  |  First Impressions 
Clasificación:
5.0

Very good service. Good security. Very very clean. Staff and manager very helpful. Very good service.

linda P.  |  First Impressions 
Clasificación:
5.0

The carts are great. I wish I had them to help with the loading at home.

Elizabeth J.  |  First Impressions 
Clasificación:
5.0

The team at the Alton U-Haul Storage facility were very helpful in explaining all of the storage options, getting us set up with our storage unit rental, and showing us around the storage facility.

Charles W.  |  First Impressions 
No se han enviado comentarios para esta ubicación.

Servicios adicionales en esta ubicación

  • Ícono de camión de mudanza
    Camiones para mudanza

    ¡Tenemos la mayor selección de camiones nuevos!

  • Ícono de remolque
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  • Ícono de autoalmacenamiento
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  • Ícono de contenedor U-Box
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  • Ícono de suministros de mudanza
    Suministros de mudanza

    ¡Venedemos cientos de productos para que las mudanzas sean más simples!

  • Ícono de enganche para remolque
    Enganches para remolque

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  • Ícono de propano
    Propano

    Propane service delivered straight to your door!

  • Truck Sales Icon
    Trucks for Sale

    We have the largest selection in the industry!

  • Building Icon
    History

    We have an adaptive reuse program to better the environment!

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