Give a discount if only using for a day or less and returned with no issues.CODIE C.
Customer Reviews for U-Haul Moving & Storage of Alton
Alton, IL 62002
(Next door to Schnucks)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- 11/25/2021: 7:00 a. m. - 3:00 p. m.
- Inspección gratuita del remolque
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Have more than one person working!!LEROY W.
El cliente no dejó un comentario.Debra K.
El cliente no dejó un comentario.Dan S.
Great experience overall and very easy check in and out processes.Barbie B.
El cliente no dejó un comentario.Douglas F.
El cliente no dejó un comentario.CRYSTAL M.
El cliente no dejó un comentario.Cassandra B. | First Impressions
El cliente no dejó un comentario.byron j. | Overall Experience
El cliente no dejó un comentario.Cassandra B.
El cliente no dejó un comentario.Jeremy B.
Keep doing great!!!!!DEREK H.
El cliente no dejó un comentario.Jesse E.
The truck was idling rough. It only had less than 1/4 of a tank of gas. Which I stated on inspection before moving truck. When returned the person stated we needed to put 3/16 of gas in. We then filled up truck for $67 dollars on our credit card which we showed employee. We are entitled to refund of $67.Marcella D.
El cliente no dejó un comentario.Carie F. | Overall Experience
El cliente no dejó un comentario.Daniel H.
El cliente no dejó un comentario.Daniel H.
Christopher was very helpful on my return of the trailer.HEATHER S.
Manager and employees are wonderful and helpfulAlison W. | First Impressions
El cliente no dejó un comentario.SAMUELL C.
El cliente no dejó un comentario.Kathrine D. | Online Move In
El cliente no dejó un comentario.Chris Z. | First Impressions
El cliente no dejó un comentario.PAULA S. | First Impressions
El cliente no dejó un comentario.drew R.
Becki weakly was awesome and very nice to us and I would definitely recommend her anytime she was very friendly and had us taken care of in no timePhyllis W.
El cliente no dejó un comentario.Karl K.
Joey was very helpful and accommodating.Rotisha T. | Overall Experience
El cliente no dejó un comentario.Taylor M. | Overall Experience
El cliente no dejó un comentario.Jesse E.
We registered for the unit online and we were given our unit number and code. We were a little confused when we arrived and could not get in. The office was open and we got set up with the help of the clerk, but the process was not clear in the info we were given online. We are not sure how we would have gotten in if the office had not still been open.Gaylene G. | Online Move In
Return was easy and I was pleasedJames C.
The tow dolly was in horrible condition. Was not hooked up properly at the facility and popped off the hitch when loading the car. Luckily it only landed on our bumper and only cause small cosmetic damage. Had to buy WD40 to lubricate the ratchet straps because they wouldn't release properly. Due to the poor condition of the trailer it was a 4 hour white knuckle drive with the car in tow.JARED C.
Nothing young lady was very friendly went above and beyond to make sure things were goodSherri B.
El cliente no dejó un comentario.Daniel C. | First Impressions
Everyone I dealt with was professional, extra helpful, and polite. Nice to see this these days.James H.
Overcharged twice in one weekend added fees and wanting customers to do there job on phone apps then charging CONVENIENCE FEESJEFFREY S.
El cliente no dejó un comentario.KENNETH M.
El cliente no dejó un comentario.Don L.
Very professional service.Michael N.
1. Friendly and knowledgable people 2. Give hard copies still 3. Your people check in and outVALERIE C.
El cliente no dejó un comentario.Jacob W.
El cliente no dejó un comentario.Donald S.
El cliente no dejó un comentario.Carie F. | First Impressions
El cliente no dejó un comentario.Joy H.
El cliente no dejó un comentario.DONALD L.
El cliente no dejó un comentario.WRANDY P.
El cliente no dejó un comentario.JAMES M.
El cliente no dejó un comentario.Pat V.
El cliente no dejó un comentario.Nathaniel C.
Polite, friendly and an overall care for the client experienceâ€¦â€¦..jack L.
El cliente no dejó un comentario.KIMERLY R.
The staff was absolutely amazing! We needed to rent storage and trucks. They were so helpful when things didn't go like they should with the truck return and super supportive when our 1st movers into the storage were a disaster. Every step of the way was great. I would definitely recommend this location. Amber was friendly, informative and always willing to go the extra for us. I think the other guy (tall, thin and fun) was awesome! We got lost finding our new storage unit that didn't have numbers on it yet and he come over and walked us to it. Both were always great when we talked about our troubles with the movers.Melanie A. | Overall Experience
Great experience and the employee was amazing!Joseph S.
El cliente no dejó un comentario.jack K.
Nothing every thing was goodALICIA M.
Everything was great! I had a dispute on a charge and Joey took care of it quickly. Would recommend uhaul to anyone!Joel P.
El cliente no dejó un comentario.GEORGE B. | Overall Experience
The staff is great most times but twice I've had problems with the mobile pickup and drop off and the staff is always busy so I end up getting overcharged for my rental because it says that I'm late and I'm there but because I have no help then I get charged as if I'm late. If they have people available to help you check out and check in and just forget about the mobile app then maybe this location would be better. I also didn't have anyone help me to come out and get my truck. Other than that the truck is clean and that's usually not a problem here just make sure that you really document every little detail so that you don't get charged.Sandra M.
Everything was great so far thanksDIANA O.
There was a lot of confusion about me having checked out a 26-foot truck. I checked out a 5Ã-9 trailer with a ramp. I wanted to leave it in AL, but the contract was done incorrectly. I was told by Alton site it was a one-way but the AL site couldn't accept it due to the error. Alton then told me I couldn't leave it.. I had to return it.. This was the worst Uhaul experience.barbra M.
Everything was great just wish the units were prorated so I could have gotten a partial refund I paid for the month but only used a couple weeks.Celica K. | Overall Experience
El cliente no dejó un comentario.Joshua T. | First Impressions
El cliente no dejó un comentario.George F.
Jay was great to work with, very informative and polite!Mary Kay M. | First Impressions
The person that checked me out was very friendly and helpful.George B.
I had a great experience and was very happy that the Alton location had a car trailer available. The one thing that really stuck out to my wife and I was the young man being trained. He was one of the most polite people we have dealt with when getting this kind of service. I wish I could have gotten his name so I could give it here. He was assisting the guy with the blue hair who was also very helpful but this young man was great. I would highly recommend this location to anyone in that area. We live in St Louis and this was one of the nicest uhaul locations we have visited.GREGORY G.
Staff was polite, professional, and informative.Timothy L.
Nothing. Friendly and helpful staffJACOB K.
The staff at the Alton location are simply amazing, I had contact with three different team members and they all were friendly, professional, and knowledgeable. I want to give a special thanks to the manager Joey because he was so helpful, he put my needs first and made sure I was happy with every encounter. His team did not just happen to be great it is the product of true customer service and can tell that their primary goal is to take care of the customer. I would recommend the Alton team for any of your moving needs. I am sorry I could not remember the other team members, but you were amazing too!!!!Jennifer R.
El cliente no dejó un comentario.ANITA W.
El cliente no dejó un comentario.Brad L.
El cliente no dejó un comentario.matthew w. | Overall Experience
El cliente no dejó un comentario.Scott M.
Drop off was easyGeralyn P.
El cliente no dejó un comentario.wade l. | First Impressions
The on-line process was recommended and was convenient. Problem is when I arrived on the move-in day, I requested my "free" month of storage as promised earlier in person (gave me a paper coupon) and again the on-line process said I qualified for a free month rent. I was told that since I did everything online, I did not qualify for the free month rental. I asked why that was and was told "I don't know why corporate won't let us do that". I went home and called U-Haul customer service. The representative applied the free month rent to my account and said the local business manager would call me. I haven't received a call as yet. The place is very clean and the people seem nice, just has been a pain having to spend a half hour on the phone to get something resolved that shouldn't have had to be done.Brad L. | Online Move In
Great Service! The Ladies Were Kind And Courteous!Thank YouJOHNIE C.
Service was good and the truck worked fine.GARY L.
Amber does a great job and made me feel very welcome!miesius h. | Overall Experience
Excellent service and friendly staff. Theo and Amber were fantastic.JACOB K.
Amber is great to deal withDavid W.
El cliente no dejó un comentario.Erica W.
El cliente no dejó un comentario.CHRISTIAN F.
El cliente no dejó un comentario.MATTHEW B. | Overall Experience
Becky was very helpful and knowledgeable about any questions I asked pertaining to the trailer we rented.JEFFREY G.
El cliente no dejó un comentario.DELILAH D.
El cliente no dejó un comentario.HEATHER R.
Amber was amazing, super nice, welcoming, knowledgeable and very fast, by far the best experience I’ve had at a storage facility.Jason S. | First Impressions
El cliente no dejó un comentario.REGINA M.
El cliente no dejó un comentario.EDWARD C.
El cliente no dejó un comentario.Chesna G.
El cliente no dejó un comentario.Elizabeth S.
All was perfect. I love this Uhaul! Repeat customer. Special thanks to Amber Picket. She's someone to be proud of. She represents you well. Also Damian is a great asset. Jay Eulrich was also kind and helpful.DAVID N.
Nothing at all, service was above and beyond as usual!Randall P.
El cliente no dejó un comentario.Gerald J.
Hire more people like Amber. SHE Was a Great Help for US Thanks Again uhaulDARRELL C.
The customer return process was extremely aggravating! They wanted me too make my location known on my phone and my phone would not allow it then when I tried to call and I had to wait for over an hour to get a customer service representative which delayed me eating dinner when I was already exhausted after my move. Perhaps having a slip of paper to fill out instead of having to take pictures and make your location known on your phone could be an option for those who don't want location services on.MELANIE J.
My complaint is not with the Alton location-amber was excellent. Two weeks before my move I went to the Maryville uhaul run by Terry. Talked with him & got a printout of price etc. The week of my move I called Terry & he gave me a confirmation # & said I'd get a call the evening before picking up the truck. When I didn't get a call- I called him. He said he was in STL & would call me back. I was not informed there was a STL metro truck shortage. I had NO truck for the next day!!! I had my guys lined up to load the truck, food packed for my 3 day drive. I couldn't find anyone to load the truck until. July 4th. Had to pay them more plus buy more food for the trip. NIGHTMAREMARY V.
Everything from check in to check out was perfect. Van was exceptiona. AC unit in car was great on a very hot dayMICHAEL M.
El cliente no dejó un comentario.Christopher L.
Was not informed that I would need a lock. I am new with this and only learned of this from a neighbor after I left the location.Faith W.
Our salesperson was a super great help, very friendly and helpful!! Unfortunately I can't remember her name and she told me and I read it on her badgeâ€¦..blonde hair, VERY nice lady!MEGAN M.
Amber was friendly and very helpful during the check in procedure.lawrence S.
Joe was awesome! Thanks for all the help!Melissa W. | Overall Experience
Representative Amber was the best she turned my stressful day into pure joy def a breath of fresh air.JAMEKIA L.
El cliente no dejó un comentario.Anthony S. | First Impressions
Anber is amazing and make my time on site fun and fastKEVIN M.
your sale rep was an ass whole and your truck was left in tow mode so it wouldn't shift. And it was over priced for 2hoursRhonda M.
El cliente no dejó un comentario.MARIAN O.
The service tech who did my wiring job on my boat trailer went above and beyond to get my work done!! He was courteous and efficient and I would recommend him to anyone who needs wiring work done.SHARI M.
El cliente no dejó un comentario.Christine B.
El cliente no dejó un comentario.Kenneth C. | First Impressions
El cliente no dejó un comentario.Kenneth C.
Excellent professional fast service!Steve R.
Everything about my experience was pleasing.Earl M.
El cliente no dejó un comentario.MICHAEL R.
Great great service by all the employees. The cleanliness and overall appearance of the place was above expectations.JAMES F.
She came out and unhook the trailer. I pointed out the bad safety chain on the trailer. The attendant said that would have to be replaced before it could go out again. I would rent from this place without a doubt anytime.Michael B.
El cliente no dejó un comentario.MICHAEL M.
El cliente no dejó un comentario.THOMAS H.
The staff were so helpful and friendlyJean M.
Chris roger and joe did an excellent job of taking care of the hitch installation on my minivan. They put together the the cargo carrier I bought and installed it. Chris was very helpful too and went over all my questions. I had a great experience.Ben D.
El cliente no dejó un comentario.JEFFREY L.
El cliente no dejó un comentario.TAMIKA W.
El cliente no dejó un comentario.Eric J.
El cliente no dejó un comentario.DREW J.
El cliente no dejó un comentario.Kestchen H. | First Impressions
Awesome staff!ryan f. | Overall Experience
El cliente no dejó un comentario.Christa C. | First Impressions
I was very please except I was led to believe that the climate control was going to be cool in summer. I have things I stored with that in mind they may not be any good now. Other than that everything was great and staff was amazing.cheryl r. | Overall Experience
El cliente no dejó un comentario.Kaitlyn W. | Online Move In
The store in Alton IL.. on homer Adams was awesome and the crew is even better ...... Thanks again.... Becky. Christopher. And Joey And the others....... Mr. Mrs. Daniel and Danielle....Danielle M. | First Impressions
El cliente no dejó un comentario.Yvonne G. | First Impressions
El cliente no dejó un comentario.Damon E. | Overall Experience
El cliente no dejó un comentario.Tanya B. | Overall Experience
We had just traveled 12 hours moving states and were exhausted. I walked into the Uhaul facility and Amber made me feel right at home. She was energetic, chipper, and right to the point. I appreciated a friendly face after the long day! She took me on a tour of the facility, which I also appreciated because I would have been lost otherwise. She let me know all of the safety features about the storage units and what they do for upkeep. Thanks Amber!Ashley K. | First Impressions
El cliente no dejó un comentario.Kenneth W. | First Impressions
El cliente no dejó un comentario.Denise J. | Overall Experience
El cliente no dejó un comentario.Rebecca J. | First Impressions
Salesman was so nice. Gave great info. I love yr system.susan b. | First Impressions
Clean. Great directions on finding units. Equipment to help load unitAngela M. | Online Move In
El cliente no dejó un comentario.TYLER S. | First Impressions
El cliente no dejó un comentario.Loretta S. | Overall Experience
El cliente no dejó un comentario.brittany w. | Overall Experience
Storage easy to use and clean the climate controlled area is outstandingAlice S. | First Impressions
The woman that helped us was very patient and friendly!Shirron I. | First Impressions
El cliente no dejó un comentario.Steve M. | First Impressions
Super clean facility, well lit in the climate controlled building. Loved having the carts to use for move in as well as the option to unload under cover. People were extremely friendly, helpful and patient. Overall this is an outstanding facility and this UHaul facility was generally better than the Lifestorage unit I had previously rented in MO for a number of reasons.Robyn B. | First Impressions
El cliente no dejó un comentario.Kelsie S. | First Impressions
El cliente no dejó un comentario.Terri R. | First Impressions
El cliente no dejó un comentario.byron j. | First Impressions
El cliente no dejó un comentario.Michael V. | Online Move In
Amber and Becki were amazing helping us with all our questions. Thanks again!!Jason K. | First Impressions
El cliente no dejó un comentario.Remonia W. | Overall Experience
Everything is very clean and secure. The employees where all extremely helpful. Convenient free cart usage and individual armed units. 5/5 already have recommended several people to here and I will continue doing any business I can with them.Michael K. | Overall Experience
First Rate operation.Top to Bottom. People were friendly and helpful. Recommended it to local Charity.Coleman S. | Overall Experience
Your people were helpful, knowledgeable and friendly. Damien in particular.Coleman S. | First Impressions
El cliente no dejó un comentario.Jeffrey J. | First Impressions
Everyone was very friendly and very helpful I will never use any other storage facility. ALWAYS UHAUL IN ALTON. Thank you so much for your help in our trying situation.GORDON b. | Overall Experience
El cliente no dejó un comentario.Randy R. | Online Move In
This was by far the best Uhaul storage place I've ever dealt with !! Clean building. Clean unit. Friendly and knowledgeable staff. Easy process. I couldn't ask for a better experience !!!!! Everyone should go to their nearest Uhaul and experience what I did !!!!!! Thanks Uhaul of AltonTHEO O. | First Impressions
A shout out to Amber & Becky for a job well done! They couldn't have made it any easier.Wesley L. | Overall Experience
El cliente no dejó un comentario.NANCY F. | First Impressions
Damian was so friendly and helpful. He accommodated my last minute change and walked me through the facility to answer a question I had about my rental. It's so nice in this time of total automation to actually get personal attention.Jalayne L. | First Impressions
Amber was awesome! From the first inquiry on the phone to helping after we got settled in our beautiful unit! Great customer service means the world! Thank You!!!Joel E. | First Impressions
The unit I had put my credit card down on was taken when I arrived to move in and I had to take another unit the only reason I choose Uhaul storage was the convenience of loading and unloading at the first unit I had put my credit card to hold. I will have to do with what they offered me but not as convenient as the first one I wanted.kenneth k. | First Impressions
I was really satisfied with my experience.Remonia W. | First Impressions
El cliente no dejó un comentario.Marge B. | First Impressions
No one knew how to work the computer system. I had three different helpers tell me three different things. One was at the national call center, not actual location. This is a brand new location, so I am willing to give them a break because of that. I don't think anyone there was extremely familiar with this location. I hope they spend some time educating themselves and their staff of how to work the reservations and show them how their facility is set up. I would still recommend location in hopes that they get it straight in the near future.Cody S. | First Impressions
N/CSteven K. | First Impressions
El cliente no dejó un comentario.JOHN R. | Online Move In
El cliente no dejó un comentario.REBECCA H. | First Impressions
Staff was friendly and helpful and later on in the evening after hours I came back to the storage to put some of my things away and while doing so my card and keys dropped out of my pocket without me realizing and I was locked out of the building with my unit door open and card and keys on the floor, I made a call from the number given and within minutes I was back in the building putting my things in my unit, they were very helpful and understanding with me, after that I felt comfortable with my choice in choosing this storage unit for my personal use.Sharmane H. | First Impressions
El cliente no dejó un comentario.Joseph S. | First Impressions
Very good service. Good security. Very very clean. Staff and manager very helpful. Very good service.linda P. | First Impressions
The carts are great. I wish I had them to help with the loading at home.Elizabeth J. | First Impressions
The team at the Alton U-Haul Storage facility were very helpful in explaining all of the storage options, getting us set up with our storage unit rental, and showing us around the storage facility.Charles W. | First Impressions
Servicios adicionales en esta ubicación
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