Ok so this place is always busy so I use the self check in but here's my problem. I have to give all my info every single time, take pics of front and back of my license and the wifi there blows so it took me over 20 minutes to check in. I stood in mine to see which was faster and i got to the counter when the photos finally uploeaded. I go "locate my truck" as directed and then it asked me for an alternate phone number to verify me??? Really I've been renting trucks at the location for years and i have 2 storage units... So of course not to many ppl answer a strange number and it took me 3 attempts to find someone and this was even with the help of the person on the cha. Guys this sucks please let me know what you're going to do to solve thistDaryl B.
Customer Reviews for U-Haul Moving & Storage of Altamonte Springs
Altamonte Springs, FL 32714
(W Of I-4)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Eric J.
The original location for my pick up had no truck for me. Woman at Uhaul I spoke with repeatedly insisted the truck was there as I stood in the empty lot. Not a great experience on the phone, but in person was slow but good.craig S.
The complete experience with U-Haul has been wonderful. They have communicated each step of the way and made what could have been a stressful move, easy and effortless. Thank you to each member of the team for their professional and caring attitude.Pamela C.
El cliente no dejó un comentario.Gregory S.
I had a reservation for a truck but still had to stand in the store in line for an hour before I was able to actually pick up the truck. I have very bad knees and was in a great deal of pain having to stand there all that time. You should at least put somewhere for ppl to sit in situations like that.Sossity P.
El cliente no dejó un comentario.Rafael C.
Everybody there was very nice and very helpful thank youMICHAEL J.
Service was greatroger G.
El cliente no dejó un comentario.MICHAEL E.
El cliente no dejó un comentario.Phyllis P.
El cliente no dejó un comentario.chris F.
Long line to pick up in early morning. I had already checked in online prior. Only 2 reps available. They did the best they couldALEJANDRA P.
They overcharged me then blamed me for doing so.Jesse F.
El cliente no dejó un comentario.Patrick K.
26ft truck ramp is too short. The upward angle is too steep for heavy loads.Patrick M.
Needed to drop off at a different location and was not allowed to switch locations at all. Wait at this location picking up and dropping off was horrendous as well.Carlos B.
El cliente no dejó un comentario.Jorge G.
Nothing. The females that work at this location are all super-awesome! The manager is very efficient and accommodating and the males are also pretty awesome. I know this can be a very frustrating industry with people moving themselves etc so it's very refreshing to be able to deal with kind and empathetic employees - Thanks you all!Sherri L.
El cliente no dejó un comentario.Patrick M.
El cliente no dejó un comentario.Shanell G.
My fee invoice was changed after I returned the vehicle, including the coverage I signed on.Freddy O.
Couldn't have been faster or easier. Best drop off of a moving truck I've ever had.Claire G.
El cliente no dejó un comentario.Gregory S.
They charged me two extra days instead of one.Jorge M.
Our first rental truck on Thursday the 28th had horrible brakes and the power steering went out. We called and was given a credit. Then when we went to pick up another truck on Sunday morning at 7:00 our truck was blocked by other vehicles and we were unable to get access to it. We had to wait 2 hours for the store to open.Joshua H.
I ordered my truck online with a hand truck. When it was my turn at the counter I was informed that there were no hand trucks available. That made my move 10 times harder in 93 degree heat. Also, the two ladies that were behind the counter were super friendly. They were under a lot of pressure because they were called in from other locations. Apparently the regular employees didn't show up for work.David S.
Number of staff should be increased.Mohammed Nafeez A.
El cliente no dejó un comentario.Benjamin N.
El cliente no dejó un comentario.Daniel L.
had to wait for someone to help me for 10 minutes, as they kept helpfing others that came in after me.Kenneth C.
El cliente no dejó un comentario.JEFF W.
If a customer is utilizing the 24/7 share service in order to avoid waiting in lines, why does this location make you wait in line after you complete the online check in. I waited 30 minutes just to get the keys, it defeats the purpose of the 24/7 share. This is not the first time it has happened to me at this specific location. I asked a worker if I needed to wait in line, since the prompt on the uhaul page said â€œskip the lineâ€ I was told â€œYes. You need to waitâ€. I will never use uhaul again.AXEL C.
El cliente no dejó un comentario.Kemesha B.
El cliente no dejó un comentario.Flavio A.
I'm short, fat, old. I could have used a step up to get in truck.colleen I.
Sabrina is awesome!Robert B.
El cliente no dejó un comentario.CARLOS C. | Overall Experience
The crew who helped in the morning was helpful and courteous. All the info and the renting process were smooth. But I had to call and extended the hours for return and the lady who answered my call was tough and didn't offer any help. She just said you had to pay $80+ extra dollars because it's the contact and that's it. No other option. I had to extend the hours for return in the past and I have never been in a situation like that. I believe it's not correct.Giancarlo C.
The gentleman that helped me was very nice and even helped me save a couple dollars. I appreciated that so much. The other staff was nice as well.domynique D.
El cliente no dejó un comentario.Feliberto T.
El cliente no dejó un comentario.LAKISHAY G.
El cliente no dejó un comentario.Nina G.
Better management that will value each employee. It is sad that this was apparent in the short time I was in the store.Thomas N.
El cliente no dejó un comentario.EMMY A.
El cliente no dejó un comentario.jeannine D.
El cliente no dejó un comentario.Edward P.
El cliente no dejó un comentario.Brenda W.
Nothing you guys need to improve. The customer service was great. Appreciate your assistance! ¡Gracias de nuevo!Eleazar P.
It would be nice for the trucks to be pulled around front for you and then to assist in loading the dollys and blankets.Sean A.
My iPhone map took me to a site across the street from the actual address. That was slightly annoying. Otherwise no issues with this drop off.Phil K.
After trying to turn-in the trailer at 4 neighborhood Uhaul locations, their web sites did not say they didn't take trailers, frustrating! Finally found a 24 hour turn-in and dropped it off with nobody there. Then was anxious that something would happen to the trailer until someone came in to check it out. I called first thing in the morning to ensure they were aware it was there and we were clear.Kenneth C.
El cliente no dejó un comentario.Michael G.
Truck was clean and ready. Quick check out and check in processes. Hassle free experience.Harry N.
El cliente no dejó un comentario.Charmaine A.
El cliente no dejó un comentario.Heather M.
El cliente no dejó un comentario.Nilson C.
GREAT EXPERIENCE SHE TOOK REALLY GOOD CARE OF ME AND THE PROCESS WAS SEAMLESSLY QUICK AND EASY!Michael S.
El cliente no dejó un comentario.Zachery W.
El cliente no dejó un comentario.Paul F.
El cliente no dejó un comentario.Vommie H.
El cliente no dejó un comentario.Vommie H.
El cliente no dejó un comentario.Richard C.
El cliente no dejó un comentario.London H.
El cliente no dejó un comentario.Jodi W.
Need more people running check inDwaine R.
Waited an hour 1/2 for truckDawyne L.
El cliente no dejó un comentario.Thomas D.
The gas tank was at 3/8, not 5/8 like it said in the contract. Also the estimate for gallons I should put in was way too high. I ended up paying a lot more than I should have.aaron B.
Gentleman who helped me in the evening was super great with customer service! Very friendly! He definitely made our experience better!Charles B.
Completing Rental online was smooth & made the whole process quick. Will use again.Calandra R.
The door gasket on the driver's door fell off. It took several attempts to get it back in place. Also, at times, especially at lower speeds, I felt as if I was driving over a fine wash board.Mark C.
El cliente no dejó un comentario.DANNY H.
El cliente no dejó un comentario.barry P.
The crew working there was hustling but there was still a long wait with the customers they had to tend to hooking up trailers, etc. This store needs more help.Eric V.
El cliente no dejó un comentario.Catherine G.
Not much. It's fineAnthony O.
El cliente no dejó un comentario.Kristy K.
Had a tire blowout on the auto transport during the trip back to Georgia. Was told another tire on the auto transport was also in need of replacement (told by the U-Haul personnel in Georgia). Both straps on the front tires also came apart, essentially not securing my car on the auto transport. Dangerous conditions.David W.
Great service and prices!!!William B.
This uhaul company has it going on! Plenty of employees to help you get out quick. And the Manger is awesome by helping me find a storage and saving me some money by not renting another truck. Yep will use them again!THOMAS C.
I have rented Uhauls from this location for years and will be renting again in a few weeks but I was left with a sour taste on my last rental. I asked my son to fill up the gas to were it was when I was given the van which was a quarter of a tank but he ended up filling it to 3/4 of a tank and when I took it back and told the lady at the front and all she could say was thank you for the extra gas and nothing she can do about it. Not even a credit, I left there so soured by this cause the price of gas now is unbelievable, this was like an extra $50 out of my pocket.Marcelo M.
El cliente no dejó un comentario.Michael B.
Everything was great! Customer service was excellent and the trailer was in great shape with no issue.GREG G.
El cliente no dejó un comentario.Ronaldo F.
Trucks are always clean and the staff is always goodMICHAEL J.
Everything went wellEmmelynn A.
Very friendly and helpful attendant An it was poring down rain while hooking up the trailerErich V.
Very good service very cordial young girl name Diamond the best fast serviceJOSE R.
Need more counter service personnelJames P.
The nice woman who helped me was wonderful.Megan B.
Had to remove 6x12 trailer myself.douglas S.
El cliente no dejó un comentario.Duncan R.
Early check in works GREATRichard B.
El cliente no dejó un comentario.david U.
El cliente no dejó un comentario.sandra D.
El cliente no dejó un comentario.Amber B.
El cliente no dejó un comentario.Catherine B.
El cliente no dejó un comentario.Ty M.
El cliente no dejó un comentario.ALMA B. | Overall Experience
There need to have hand truck available for even rental to make it easier hauling items in and out of storage. Other than that it was a pleasant experience.YVONNE P. | First Impressions
Excellent staff, clean facility, always felt safe.Ross k. | Overall Experience
El cliente no dejó un comentario.BONNIE R. | Overall Experience
El cliente no dejó un comentario.elizabeth g. | Overall Experience
El cliente no dejó un comentario.Romona A. | First Impressions
El cliente no dejó un comentario.Marie A. | First Impressions
Staff was friendly and patient. All areas were clean including the storage unit. I'm very happy with the decision to go with the UHaul storage facility.Susan C. | First Impressions
The staff is very rude and do not show any empathy towards their customers. There is only one young gentlemen that was of a lot of help, which I can't remember his name. But the other ones and the manager (lady) if there is more than one, was horrible.Socrates Samuel S. | Overall Experience
El cliente no dejó un comentario.portia w. | Overall Experience
El cliente no dejó un comentario.Ken M. | Overall Experience
They NEVER awnser the phone, than u go to central uhaul call who takes a message and MEVER GET A CALL BACK. They also not organized to put in the sistem, unit was return 8/31 clean and sweep, only TODAY 9/12 I get a closedgianluca a. | Overall Experience
El cliente no dejó un comentario.Cherites B. | Overall Experience
Moving in seemed pretty simple. But the move out process was poor. I have used u-haul for many years when I needed to move or store things. I was told on move in and out that there would be a pro rated rent for any time not used for the month. I confirmed the amount on the day we moved out, with 9 days used during that month. After 5 days, I still hadn't received any refund. I called and spoke with the manager and owner of the facility, both saying that it's not possible that I was told that. I am now being told that nothing can be done because it is a nationwide policy for no refunds and yet they are able to rent out the unit I have paid for and have no access to. I contacted corporate and initially was told that it was based on each location's discretion. The customer service representative on the phone at corporate was professional, but was unable to help on her end as the funds would have to be released from the store specifically. A few moments later being told that the policy did indeed change. As someone who has worked in customer service for many years, this company's policy has now cost them my business and anyone else's that I come in contact with. This facility and staff in particular will never be recommended.Mary D. | Overall Experience
El cliente no dejó un comentario.MELANIE P. | Overall Experience
El cliente no dejó un comentario.Carmen V. | Overall Experience
El cliente no dejó un comentario.JEREMY H. | Overall Experience
Love them , best experience everMICHELLE F. | Overall Experience
El cliente no dejó un comentario.irise J. | First Impressions
Thanks for caring for me during some of the hardest days of my 49 years living. Uhaul is the place I go for moving and storageDaniel M. | First Impressions
They need some body that speak SpanishRAFAEL B. | Overall Experience
Storage facility was well maintained and managed. Very cooperative.Missy D. | Overall Experience
During the covo crisis you'll sold my unit and caused me further debit you'll were very inconsiderate of a individuals financial set back due to unemployment.Bem w. | Overall Experience
El cliente no dejó un comentario.Clarence T. | Overall Experience
El cliente no dejó un comentario.NEKEISHA S. | First Impressions
El cliente no dejó un comentario.Janelise R. | Overall Experience
A Comfortable experienceEmil F. | Online Move In
I always use u-haul. They are the best for real.Pashka K. | First Impressions
El cliente no dejó un comentario.Jeannie C. | Overall Experience
El cliente no dejó un comentario.Lara A. | First Impressions
The customer service service is great.NICOLA S. | Overall Experience
Good staff plus neat clean facility. Thanks !Lou B. | Overall Experience
Everyone was excellentDawnette K. | First Impressions
All the staff was very courteous and professional. I would recommend this facility to anyone needing storage.Ricky S. | Overall Experience
Staff is THE BEST at this location. A++ service!! Thank youKaren W. | Overall Experience
Great service the manager Phil was greatTim M. | Overall Experience
Phil the General Manager was awesome. Great customer service. He greeted you from when you walk through the door and let you know he'll be with you shortly. I'll highly recommend this place.takeysha b. | First Impressions
Phillip is very kind, professional, and expeditious with all inquires. Thank you sir for a wonderful experience at the Uhaul location you manage!Brenden B. | Overall Experience
The staff was amazing to work with and Phil went above and beyond to help me out.Douglas W. | Overall Experience
Very helpful staff and a easy quick move inChristopher L. | First Impressions
It was nicer than others I have had in the past.Eduardo R. | Overall Experience
Great managerPETER T. | Overall Experience
I would recommend this top-notch facility in a heartbeat due to the excellent management!BARBARA H. | Overall Experience
Excellent facility and the friendliest and most helpful staff I’ve ever dealt with!Jeremiah M. | Overall Experience
Charging me $200 for 8 days of storage is terrible. Not offering a prorated rate and locking me out until I paid is nothing but greed.Scott D. | Overall Experience
Uhaul is my they are the best. Prices are more expensive than I expected.TRACY V. | Overall Experience
Friendly staff!oneida c. | Overall Experience
Quick and easy!oneida c. | First Impressions
The uhaul and storage they were great and I wanna thank Mr. Andy for helping me and understanding you guys are awesome and keep up the good workBritney B. | Overall Experience
Thanks for the service and the staff was very friendly and professional. Great place for get your things in a storage . Thanks for make easier for me and my family.Javier F. | Overall Experience
The two employees that helped me were professionally wonderful.Alicia O. | First Impressions
GraciasKIM G. | Overall Experience
The guys that worked there displayed excellent customer service. They acknowledged my presence and apologized for my wait time. When it was my turn they took care of my needs in a timely manner.Carol D. | Overall Experience
Convenient location for my needs, staff is always friendly and accommodating. I have used this location several times and have never been disappointed. Recommend the services to anyone. Gracias.Lorrie C. | Reservación
Facility was clean, employees friendly, helpful, and efficient. Great experience.Jenny H. | Reservación
It was a JOY to do business with this facility! It was clean, safe, and everyone I interacted with was pleasant and professional. Thank you again if I am ever in need I will certainly be usin again!Danielle A. | Overall Experience
The owner & staff were very helpfulLisa C. | Overall Experience
Great and friendly staff and excellent manager Melissa with excellent customer serviceIbrahim M. | Overall Experience
Great experience! Helpful staff!KATREECE D. | Overall Experience
She was very nice and did an excellent job to help me satisfied my needsMiriam L. | Reservación
Melissa was greatCory H. | Overall Experience
It was a pressure doing bisnnes with this company at 598 w hw in Altamonte springs everything went perfect for my needs i recommend i give them a 10 Thank you great job Sabina RodriguezSabina R. | Overall Experience
Convenient and affordableDavid L. | Overall Experience
This was the best storage experience that i have encountered. Management here is the best. This will always be my first selection for storage. I'm Highly reccommend U haul storage located on state rdYonnie R. | Overall Experience
The Altamonte team went above and beyond helping me resolve complications from a corporate made scheduling error. They were great! Caring and dedicated to customer support and satisfaction!Laura R. | Overall Experience
Kind and professional!felicia l. | Reservación
I had an excellent experience and will probably use again in my new locationthomas s. | Reservación
You told me you would have a climate control unit available. Not only did you not a 53 foot truck can not make a delivery.Shari C. | Reservación
being told that all I have to do is fold the moving blankets and I'm good.... THEN getting multiple calls being told I'm about to be charged... not coolDavid C. | Overall Experience
The staff was working very hard. They were very busy and very short staffed. I had been to this location a few times before and have never had an issue. This time my experience was terribleTimothy S. | Overall Experience
Worst move of my life! Box did not arrive as scheduled. Delivered to a location different than noted on agreement. No one could find it for 2 days. Then not delivered for 2 more days. ZERO stars!Franklin T. | Overall Experience
Servicios adicionales en esta ubicación
¡Tenemos la mayor selección de camiones nuevos!
¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!
¡Tenemos la mayor cobertura en América del Norte!
¡Enviamos de un lado al otro de la ciudad o del mundo!
¡Venedemos cientos de productos para que las mudanzas sean más simples!
¡U-Haul es el instalador de enganches N.° 1 de América del Norte!
Propane service delivered straight to your door!
¡Tenemos la selección más amplia de la industria!