Customer Reviews for U-Haul Moving & Storage of Altadena

3,699 comentarios

2320 N Lincoln Av   Altadena, CA 91001
(N Of Woodbury)

(626) 791-0952

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 11/25/2021: 7:00 a. m. - 3:00 p. m.

Servicios en esta ubicación:

Contáctanos

(626) 791-0952

2320 N Lincoln Av
Altadena, CA 91001
(N Of Woodbury)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 11/25/2021: 7:00 a. m. - 3:00 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

The customer service was exceptional. I was in and out in less than 5 minutes.

CINTHIA M. 
Rating:
5.0

Nothing. They're doing a great job.

ALVARO G. 
Rating:
1.0

Overcharged on the gasoline fee, 4 gallons for 12 miles?

EDWARD O. 
Rating:
2.0

Rude customer service when checking in. Had multiple issues beforehand not with this location but with uhaul due to equipment shortage. Not a good experience overall.

Samuel M. 
Rating:
5.0

Customer did not leave a comment.

LYNETTE C. 
Rating:
3.0

I only ended up at this location because my reservation was not fulfilled at another location and I had to find another van in my area in a huge stressful rush. I WISH there was any other business in my area to rent vans from because what I went through today has scarred me and I truly never want to do business with uhaul again.

Meryl O. 
Rating:
1.0

I couldn't see out the truck window it was so dirty. When I returned the truck, I pulled in before 7 and no one was in the office. I saw someone walk by as I was returning the truck through the website. I asked if he worked there and he gave me such a bad attitude and said they were closed. He was rude and was not helpful. I will be making a huge complaint.

BROOKE L. 
Rating:
5.0

quick and easy. Love it.

TERRY G. 
Rating:
3.0

I had to wait 10 minutes to be helped when I arrived on time to get the keys... but it wasn't that big a deal.

Kayli B. 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS F. 
Rating:
4.0

Improve the working order of the credit card machine.

KENNETH S. 
Rating:
5.0

Customer did not leave a comment.

Nick K. 
Rating:
5.0

Excellent customer service Friendly and patient!

Deborah S. 
Rating:
5.0

Everything was easy and people are nice!

KATHLEEN W. 
Rating:
5.0

Thank you! Fast service….

Michael B. 
Rating:
5.0

Best team at U-Haul

JAMES C. 
Rating:
5.0

The crew is always attentive and available to help.

GARO M. 
Rating:
4.0

While this location was great, and the employees here were amazing, I had to go to 3 locations to get a truck that I reserved before the day of, because people hadn't returned the vehicles I reserved and I wasn't informed before traveling 20+ minutes to each location.

BRANDI D. 
Rating:
5.0

Customer did not leave a comment.

SETH H. 
Rating:
4.0

There were not enough workers. The wait time to get assistance is excessive.

BRAD G. 
Rating:
5.0

Customer did not leave a comment.

JORGE R. 
Rating:
4.0

I used the phone check in - it was a little hard to do. Turns out the truck that was reserved for me wasn't ready, so they needed to give me another truck. Contactless pickup was not contactless. However staff was nice and helpful and drop off was ridiculously easy!

Dena M. 
Rating:
5.0

Customer did not leave a comment.

DIMITRI A. 
Rating:
5.0

Great u-haul team!!

JAMES C. 
Rating:
1.0

The person who served me was sick, as they kept sniffling. They weren't enthusiastic about their job at all, and weren't thorough with taken me through the process. I am very upset about my experience

JESSICA O. 
Rating:
5.0

Customer did not leave a comment.

KEVIN C. 
Rating:
5.0

Customer did not leave a comment.

WALTER E. 
Rating:
5.0

None...

NATHANIEL L H. 
Rating:
5.0

Customer did not leave a comment.

eric m.  |  Overall Experience 
Rating:
5.0

I cannot think of anything. The yard is well maintained and neat and because of that it is easy to get to the rental equipment being taken out. Likewise, returns are simple. The crew at this location are helpful, polite, and focused.

Jerry W. 
Rating:
4.0

Customer did not leave a comment.

Viktor T. 
Rating:
5.0

The guys are always friendly and professional, going the extra mile to accommodate their customers. There are many Uhaul offices closer to my home But my preference is the Altadena office to do business.

SHARON S.  |  First Impressions 
Rating:
5.0

Quick and easy process. Very friendly and very considerate.

Diane K. 
Rating:
5.0

Quick and easy, great experience

Thomas B. 
Rating:
5.0

Customer did not leave a comment.

Gary Y. 
Rating:
4.0

Customer did not leave a comment.

George F. 
Rating:
4.0

Customer did not leave a comment.

Miguel S. 
Rating:
5.0

Customer did not leave a comment.

JOHNNY H. 
Rating:
5.0

Keep doing what you are doing.

John P. 
Rating:
5.0

No comment

Wilburn L. 
Rating:
5.0

Nothing! The young man who helped us here was friendly and efficient. He was great.

CATHERINE P. 
Rating:
5.0

Customer did not leave a comment.

JAMES C. 
Rating:
5.0

Customer did not leave a comment.

JULIAANNE H. 
Rating:
5.0

Customer did not leave a comment.

JAMES C. 
Rating:
4.0

The steering wheel was filthy. I had to sanitize it and when I wiped it down, my wipe was completely brown.

JANET C. 
Rating:
5.0

All good, I appreciate u hiring young men of color.. Blessings

BRYAN S. 
Rating:
5.0

Customer did not leave a comment.

Ryan L. 
Rating:
5.0

Nothing

GARY B. 
Rating:
4.0

Customer did not leave a comment.

RAYMOND T. 
Rating:
5.0

Fast good service

JAMES C. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER S. 
Rating:
1.0

Customer did not leave a comment.

FRANCIS M. 
Rating:
4.0

Customer did not leave a comment.

WILLIAM R. 
Rating:
5.0

Dudes were chill

Thomas G. 
Rating:
3.0

Customer did not leave a comment.

PATRICIA V. 
Rating:
5.0

Logan was easy to deal with, super friendly, and super professional. 10/10.

SEAN MICHAEL D. 
Rating:
5.0

Customer did not leave a comment.

RYAN L. 
Rating:
1.0

Customer did not leave a comment.

FRANCIS M. 
Rating:
5.0

Customer did not leave a comment.

JANINE D. 
Rating:
5.0

the seal around the driver's door in the truck flopped off. The manager messed with it, but after a day I had to take it off. The truck was dilapidated.

Robert W. 
Rating:
5.0

Proactive or automated calling of renters who don't return equipment promised to the next customer. When I arrived for my "guaranteed" pickup, the associate had to call to find out if the renter was going to return the trailer. At previous store close when the trailer had not been returned, a call saying the trailer was promised to another customer and you will be charged an additional $100 if the trailer is not returned by 7 am, etc.

Casey J. 
Rating:
5.0

Special thanks to Amanda for being patient with me. She was working alone and was very fast and efficient.

DIANE M. 
Rating:
5.0

Thank You

LARRY B. 
Rating:
5.0

Very Helpful, very Professional, with a neighborhood feel!

IAN C. 
Rating:
4.0

You should change the sign when you return your vehicle that says wait with your vehicle, a u-haul employee will come out and check you out. There were at least 2 employees sitting inside and were not going to come outside to help me. They saw me standing outside for at least 5 minutes, I finally had to go ask for help.

BRADLEY B. 
Rating:
5.0

Customer did not leave a comment.

JOSE V. 
Rating:
3.0

The truck I rented had a problem with the A/C fan. It would make noises like the fan was rubbing against the siding. Horrible.

Anthony C. 
Rating:
5.0

Make your app work! I set up a reservation and saw the reservation number on the app. but 2 hour later I had no appointment showing in the app and the location had no reservation. They were great and had what I needed to rent and took care of me on the spot. App Issue not a location issue.

Dennis J. 
Rating:
5.0

Customer did not leave a comment.

ERYN L. 
Rating:
4.0

Customer did not leave a comment.

SETH H. 
Rating:
3.0

Customer did not leave a comment.

TYSON M. 
Rating:
5.0

The cabin of the van had weed in the door handle, and the front window was filthy. However renting the van was easy and went very smoothly

JERIL G. 
Rating:
5.0

Customer did not leave a comment.

JAMES C. 
Rating:
5.0

All the people that work there were very professional and very courtesy and very kind thank you so much Joe Rivera

JOSEPH R. 
Rating:
1.0

Is a scam someone from. Uhaul better call me. I rent it almost every week but this location charge me $59.99 for 15 ft truck. When it was advertised for $29.99. Even in my receipt say $29.99 but after I am done they chat Rge $59.99 plus mileage is normal. Call me 5623310595

herman S. 
Rating:
5.0

Customer did not leave a comment.

GEOFFREY T. 
Rating:
4.0

0.99 a mile would be more reasonable.

BRYAN R. 
Rating:
5.0

Gone here for many years. Staff has ALWAYS been friendly and professional. Location is waay up towards the mountains, so it is never crowded. Always a nice experience.

SAM A. 
Rating:
5.0

Customer did not leave a comment.

Richard M. 
Rating:
5.0

Friendly staff, efficient, convenient. Everything ready :)

Boris B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

WAYNE J. 
Rating:
5.0

Customer did not leave a comment.

FREDERICK H. 
Rating:
4.0

Customer did not leave a comment.

Jean R. 
Rating:
4.0

Equipmemt was typical for uhaul rentals, good equipment, mostly clean. However, customer service is not attentive or appreciative to the current pandemic environment. My rental was for 24 hrs, 10am to 10am. Due to circumstances I called to advise I would be 30min to an hour late for my return, I was expecting a prorated charge. Customer service was not at all understanding of a delay in returning equipment by at most 1 hr and confirmed they would charge me a full day rental for the hour late return, versus a prorated equivalent. I chose to keep the equipment for another 12 hrs before returning because of the additional full day charge and the poor service. I will not be renting from this location again.

Jon J. 
Rating:
5.0

Customer did not leave a comment.

Ricardo S. 
Rating:
5.0

Customer did not leave a comment.

DOROTHY W. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM V. 
Rating:
5.0

Our service provider was most professional, knowledgeable and personable. Great experience!

DENISE D. 
Rating:
5.0

Customer did not leave a comment.

TIEN T. 
Rating:
5.0

Customer did not leave a comment.

owen p.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RENALDO J. 
Rating:
3.0

These guys were extremely lazy. There were three of them there at the counter, with only two customers, and I had two guys “helping me.“ They were so slow. It seemed like they were completely hung over or I don't know what. It took forever to do a simple transaction.

CHRISTOPHER K. 
Rating:
5.0

Great staff and lots of trucks.

Sean S. 
Rating:
5.0

The staff were very friendly and helpful.

SEAN GREGORY S. 
Rating:
5.0

Customer did not leave a comment.

PATRICK M. 
Rating:
5.0

Excellent customer service and the cargo van ran excellent! The staff at the Altadena, CA were professional and the cargo van was modern and very very clean!

DANA H. 
Rating:
5.0

Customer did not leave a comment.

JOSHUA Y. 
Rating:
4.0

Customer did not leave a comment.

RICHARD M. 
Rating:
3.0

This was not the location I booked or received confirmation emails, and phone calls from however when I went to check in I found that I was not able to and found an email from 18:00 the previous night with a change in pick up location. This type of late change is unacceptable and should be communicated via a phone call. Additionally there was a voice mail left from the Original pick up location with specific instructions.

ADAM R. 
Rating:
5.0

The staff was really friendly and very helpful!

Endea M. 
Rating:
5.0

Reliable powerful and efficient in their handling of the transaction. At this location the and fleet lot are clean and well sorted, their are welcoming, clear and fast to process the paperwork. This might be strange to rave about services in this fashion but I have been really impressed.

Guillaume M. 
Rating:
4.0

I think the $30 penalty for returning a car with less than the original amount of gas just makes UHaul look predatory. I fully expected a reasonable fee but when I saw $30, I went to get gas and came back. This left a bad taste in my mouth.

Richard K. 
Rating:
1.0

You over charged me on the rental. And nobody will respond back.

STEPHEN P. 
Rating:
5.0

You saved me and my wife from a nightmare move situation. I can't say thank you enough. You have been incredible. Every employee made me feel welcome.

ROBERT E. 
Rating:
5.0

Customer did not leave a comment.

Meyerer M.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

PEGGY M.  |  Overall Experience 
Rating:
5.0

Logan the manager and staff was friendly and a pleasure to deal with

gregory w.  |  Overall Experience 
Rating:
5.0

Great branch

Immanuel C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tracy H.  |  Overall Experience 
Rating:
5.0

Two things would make this place better: lighting INSIDE the storage units. (once we forgot a flashlight--impossible) and a dumpster (we had to take all our old boxes/packaging and search for another place to dump them.) Better yet: offer a recycling bin! Everything was clean/safe/friendly! Thank you!

navin p.  |  Overall Experience 
Rating:
5.0

The manager and staff were extremely helpful.

DAWNA W.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Terence A.  |  Overall Experience 
Rating:
5.0

Excellent customer service at this location.

Debra M.  |  First Impressions 
Rating:
3.0

Pricing is high. Hours are limiting. I should have access until 10pm.

ryan b.  |  Overall Experience 
Rating:
3.0

Have not moved into space yet

DAWNELL H.  |  First Impressions 
Rating:
1.0

Sliding doors are usually left open after business hours , after being a loyal customer my storage acces was blocked and denied , after I was terminated as an employee. Not taking into consideration that I was still a paying storage customer.

Christyan M.  |  Overall Experience 
Rating:
5.0

When I need a Storage I will always come to U-haul thank you for your service.

Loretta P.  |  Overall Experience 
Rating:
5.0

Esmeralda was very knowable and super helpful. She explained in detail the requirements that are expected of me as far as payment schedules. She was so helpful and she professional

Sheridon D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

trasye o.  |  Overall Experience 
Rating:
4.0

Cesar was most helpful

Eric B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Detrick B.  |  First Impressions 
Rating:
5.0

I love the service and I will do business with you guys again and recommend to others as well.

JORDAN L.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Eric B.  |  First Impressions 
No reviews have been submitted for this location.

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