Comentarios de los clientes para U-Haul Moving & Storage of Alsip

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de U-Haul Moving & Storage of Alsip

Clasificación general:

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VERONICA D.
Clasificación:

El cliente no dejó un comentario.

JOSE C.
Clasificación:

Great 👍 service

Vincent W.
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El cliente no dejó un comentario.

DONALD H.
Clasificación:

Very smooth experience! Thank you! Very helpful with over the phone knowledge and a very friendly scheduling staff!

john R.
Clasificación:

El cliente no dejó un comentario.

ANTHONY R.
Clasificación:

The service was absolutely fantastic! Dianna and the entire staff provided superior customer service. I would say that the rate for a one way rental was rather high and it not congruence with local rate charges in my opinion. I realize that the company has an obligation to profit for myriad reasons . But the long distance one way rate margin seems extremely high again to me in my opinion.

CATHERINE D.
Clasificación:

we had a last minute delema needed a truck and this woman made our day by just being nice and professional.

cheryl S.
Clasificación:

El cliente no dejó un comentario.

PATRICIA G.
Clasificación:

El cliente no dejó un comentario.

NICHOLAS S.
Clasificación:

El cliente no dejó un comentario.

LINDA A.
Clasificación:

El cliente no dejó un comentario.

ROBERT C. | First Impressions |
Clasificación:

I was at another storage facility and was not happy... I am VERY HAPPY I made the move to U-Haul !!!! THANK YOU FOR EVERYTHING YOU DO !!! The Cook’s

sonia K.
Clasificación:

The truck was brought from Riverdale to this location. The ash tray was full of cigarette butts, windshield was dirty, not clean inside and smelled. We previously rented 2 trucks form Alsip and were excellent. We know this truck was not one of theirs. Alsip manager Diana is Great. Uhaul is lucky to have her as team member.

JEFFREY F.
Clasificación:

Awesome people make this place the top amongst U Haul

DEIDRE L.
Clasificación:

El cliente no dejó un comentario.

ANTHONY K.
Clasificación:

El cliente no dejó un comentario.

cynthia k. | Overall Experience |
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El cliente no dejó un comentario.

KIARA J.
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El cliente no dejó un comentario.

LORENA F.
Clasificación:

El cliente no dejó un comentario.

JAMES C.
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El cliente no dejó un comentario.

KATHLEEN S.
Clasificación:

El cliente no dejó un comentario.

JOSE F.
Clasificación:

Great experience. Very helpful.

FRANK S.
Clasificación:

Great service nice clean equipped vehicle

DEBRA H.
Clasificación:

El cliente no dejó un comentario.

Donald H.
Clasificación:

From the reservation person all the way to the person that hooked up the trailer was outstanding.

Pamela R.
Clasificación:

Nothing, excellent service

RONALD O.
Clasificación:

.

Patrick O.
Clasificación:

Very helpful staff. No improvement needed.

PHILONA W.
Clasificación:

El cliente no dejó un comentario.

ROBERT C.
Clasificación:

Nothing I can think of.

LEVESTER T.
Clasificación:

El cliente no dejó un comentario.

CARL S.
Clasificación:

Everything was great

CEDRIC W.
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El cliente no dejó un comentario.

DANIEL A.
Clasificación:

everything was super

Miles M.
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El cliente no dejó un comentario.

ALEJANDRO A.
Clasificación:

Good place to rent a truck

CHRISTOPHER S.
Clasificación:

They didnt give me the moving blankets I paid for, The Truck was dirty and covered in cigarette ashes, and they charged me for 3 gallons of gas when I only went 6 miles.

Dennis N.
Clasificación:

El cliente no dejó un comentario.

Megan A.
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El cliente no dejó un comentario.

TAMERA C.
Clasificación:

Everything was super smooth and quick! Great friendly customer service.

SANDRA G.
Clasificación:

El cliente no dejó un comentario.

AHMAD B.
Clasificación:

El cliente no dejó un comentario.

Ellen B.
Clasificación:

My U-Box arrived 6 days late and Christine in the Fresno CA office laugh daily at me and told me to call the police if I didn't like it!?! I had to call the corporate office to have my U-Box delivered as she would not arrange for me U-Box to be delivered to me even though my credit card was billed!! I will NEVER use Uhaul again!

MIGUEL A.
Clasificación:

El cliente no dejó un comentario.

Douge W.
Clasificación:

El cliente no dejó un comentario.

CLARICE G.
Clasificación:

El cliente no dejó un comentario.

Edward Z.
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El cliente no dejó un comentario.

ANTHONY C.
Clasificación:

Excellent

SHANE W.
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El cliente no dejó un comentario.

LATOYYA S.
Clasificación:

Was not able to use tow dolly so took it back. Still was charged

Nicole N.
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El cliente no dejó un comentario.

Jonathan M.
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The individual who helped was very friendly and helpful! Mr. Martinez

ANTHONY D.
Clasificación:

El cliente no dejó un comentario.

DANIEL A.
Clasificación:

Everyone was extremely helpful. I will always recommend and use Uhaul in the future. Simply the Best.

Sinoe T.
Clasificación:

Lady was rude and very stressed I requested a newer truck and she ended up giving me the oldest one since I drove it 67 miles and $25 on gas transmission was giving up long shifts and just a bad experience

Julie H.
Clasificación:

U-Box was 8 days late. Because of this, we had to pay for our rent for the apartment we were moving into even though we couldn't stay there. We couldn't stay at the apartment because our bed and Modem/Router were both in our U-Box. I work from home remotely and need the internet to go to work so we couldn't even move in if we wanted. Our U-Box was "guaranteed delivery" by December 14th yet it was delayed 3 times pushing it all the way back to December 23rd. We were only notified ONCE that our U-Box was going to be delayed. We only found out the other times because we called in to see if it was going to be on time and every time we called, another delay. Then we were charged the additional fee for rent for the U-Box for another month even though the Box was late! Absolutely ridiculous. They claimed we would get refunded but we still have not and it's been 5 days. They offered a $50/day refund for every day that it's late so that's a start...but we still have yet to see that as well. We're looking to get more compensation for this Box being 8 days late considering we paid almost $2,000 for it and we feel like $400 back is not NEARLY enough. If UHaul wants to pay for our rent that we had to pay even though we couldn't stay there, then I'll change my mind. But as of now, they left me a voicemail stating they couldn't do anything about the rent. Awful customer service, we want to be compensated for much more because it delayed everything so much and we had to pay more money to stay at an Air BnB because it was so late. Absolutely the worst customer service I've ever experienced. We called in NUMEROUS times and 3/4 times the person helping us couldn't even tell us where our UBox was or why it was delayed. All they could tell us was that it was delayed, yet again. 100% do NOT recommend EVER using UBox.

Philip T.
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El cliente no dejó un comentario.

MOHAMMED K. | Overall Experience |
Clasificación:

Got my things stolen

EDWARD M.
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El cliente no dejó un comentario.

ANAI E.
Clasificación:

Coffee

Edward Z.
Clasificación:

Everything went well. Employees were polite and helpful.

Asia H.
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El cliente no dejó un comentario.

JOHN R.
Clasificación:

I had a horrible experience from Friday when I reserved the truck , was told 9 am on Sunday at 89th Cicero , I asked for text messages for confirmation , got 2 emails next morning , Saturday to pick up 12 ‘ truck at 119 Cicero , called to ask what's going on didn't get any help so I went to uhaul at 119th Saturday to make sure I would have a trick ready at 9 am because I had a lot of people involved and certain times for people for help , people at this uhaul weee great bit then got a cal about 3 pm that day saying I was changed to 8427 halsted for pick there , I called corporate and tries to get help , they were very nice and offered 50 back credit to me , so I went Sunday morning at 8:30 to the halsted location , no one showed to open up the business which is a car wash place , I left there at 10:30 I called also location asking if they had anything for me , she said I have a 26 ‘ truck and a cargo van I said I'm on my way , I got there and someone just brought back a 20 ‘ truck which I rented , Alain location was great people, but the run around I got from place to place and times were crazy I kept telling them your putting me for 12 pick when you and I said 9 am was fine , it was just a total mess with the late start I got and the trouble this experience was ,I don't think I'll use uhaul again unless I personally go in the place and reserve a truck face to face because I think the people on the phones have no clue , I would never have my business work out of a car wash that people don't open up on time ( 8427 halsted ) never . Bad business . Thank you and glad it's over

KIMBERLY C.
Clasificación:

I experience!!Excellent workWell done

OSCAR W.
Clasificación:

El cliente no dejó un comentario.

Timothy L.
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El cliente no dejó un comentario.

MARLON P.
Clasificación:

Everything was fine

GUILLERMO M.
Clasificación:

El cliente no dejó un comentario.

KIEYANNA J. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Cherry C.
Clasificación:

Nothing

Ricky d. | First Impressions |
Clasificación:

I was recently promoted by the company I work for. Moving up to a new position can be overwhelming. I needed a place where I could park my work truck and plug it in over night, receive orders (packages delivered by UPS) and store everything that I need to store safely and conveniently in temperature controlled environment. The staff here at U-Haul Alsip made me feel welcome. They were friendly and more then accommodating. The whole facility, (from the main building, storage lockers, office and parking lot) ,is well maintained and clean. The are many storage facilities around, however, if you want peace of mind knowing your personal and or professional needs for storage are met then I HIGHLY recommend using U- Haul in Alsip IL.

qusai M.
Clasificación:

El cliente no dejó un comentario.

THOMAS S.
Clasificación:

El cliente no dejó un comentario.

Reynaldo T.
Clasificación:

Thank you! For good service! Keep up the good work!

JONATHON H.
Clasificación:

El cliente no dejó un comentario.

RASHIDI B.
Clasificación:

i like the prices

Paul L.
Clasificación:

El cliente no dejó un comentario.

TOMMY E.
Clasificación:

👍🏿😄

Diane M.
Clasificación:

El cliente no dejó un comentario.

Asia H. | First Impressions |
Clasificación:

Splendid service.

Antraniqua D. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

DONALD D.
Clasificación:

Service was perfect.

Joan H.
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El cliente no dejó un comentario.

IRMGERALD R.
Clasificación:

Drop off was the only good experience because I didn't have to go inside and be in a line. Yet, I think they need to get retrained. It's not an easy breezy process in this Alsip location. Trucks are not maintained for the requirements you demand from the customers. If you expect customers to pay for damage and making them sign their life away in a contract the least you could do is to provide a truck in good working conditions. We were scared for our lives. I'm talking about the previous rental of two weeks ago in the Alsip location.

GARY K.
Clasificación:

El cliente no dejó un comentario.

PATRICK M.
Clasificación:

Courteous and quick service

RICHARD R.
Clasificación:

Very nice people that worked here and very helpful with my questions.

NORMAN S.
Clasificación:

Have more that just one person working. I had to wait more than 10 minutes for help. There was no one in the store. I had to ask a helper who was driving vans if he could find someone to help me..

Lakeisha D.
Clasificación:

El cliente no dejó un comentario.

JUAN G.
Clasificación:

Customer service agent wasn't too excited about his job and didn't offer any help. Dry type personality which for retail is not good. Unfortunately you have to deal with people directly and if that's not your style well then get a different career. Just my opinion.

Ernest W.
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El cliente no dejó un comentario.

MICHAEL B.
Clasificación:

None needed

Pilar A.
Clasificación:

I had an incident where you gave me a storage that was already taken, had to ask to give me another, but paperwork had to be changed. A little unsettling.

Rhonda W.
Clasificación:

Have it running and warm next time lol

RICHARD S.
Clasificación:

The staff was professional and efficient. I would definitely recommend this location to all my friends and family. Job well done. Keep up the great work!

Pawel W.
Clasificación:

Thanks

Joeldon F.
Clasificación:

El cliente no dejó un comentario.

JOHN S.
Clasificación:

El cliente no dejó un comentario.

DARTANYHA J.
Clasificación:

No improvement needed at this time, everything went well thank U.

Mica H.
Clasificación:

Jimmy Martinez lied to me and Over charged my card for damages to the top of the vehicle that I did not do. He illegally charged my debit card for more than the rental of the vehicle and I'm highly upset with the way the matter was handled. I will never use there services again in LIFE. Very poor customer service and illegal charges done to my bank account on 118th in Cicero Alsip Illinois location. Jimmy Martinez should be FIRED for illegally charging my debit card $741 for 5 hours.

JAMES C.
Clasificación:

El cliente no dejó un comentario.

clarence M.
Clasificación:

Never a problem when I come to this Uhaul. Highly recommend!

Ronald Y.
Clasificación:

El cliente no dejó un comentario.

Carlos M.
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El cliente no dejó un comentario.

James S.
Clasificación:

I had two of the most wonderful movers I have ever had the pleasure of meeting or working with. This was a very emotional move for me and they absolutely went above and beyond. Please contact me for any details. Please also recognize that these two men were outstanding and let them know their tremendous value and worth.

DONYAL C.
Clasificación:

El cliente no dejó un comentario.

MICHAEL D.
Clasificación:

El cliente no dejó un comentario.

Jack K. | Overall Experience |
Clasificación:

Great people to work with they really try and help. I had two rooms would definitely use again

Vernie L. | Overall Experience |
Clasificación:

I had no problem with this facility and your staff have been awesome and amazing!!! If I ever am in this area and need to have a storage unit again I'd definitely come back here. I am so pleased that I chose U-haul Storage in Alsip as oppose to other at the time!! Again very very pleased!!! Thanks!!!

WILLIAM D. | Overall Experience |
Clasificación:

Very professional, helpful, and caring .

joshua R. | First Impressions |
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El cliente no dejó un comentario.

Ted S. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

William S. | First Impressions |
Clasificación:

Facility is well maintained and staff were professional. I was disappointed by two surprises-1) taxes were nearly 20% and 2) free first month storage promotion does not apply to vehicle/RV storage. I would understand these if I knew upfront when making the reservation online. However, neither of those items were communicated, and in fact, in my confirmation email, my first month balance due was $0 and my rent payment was 20% less than what I’m having to pay. Things that would have been good to know while I was deciding. Taxes are way too high and are ridiculous.

Vaketa C. | Overall Experience |
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El cliente no dejó un comentario.

Jack K. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Jack K. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Carlene Z. | First Impressions |
Clasificación:

I’d like to give an extra special shout out and THANK YOU to the Alsip team that has helped me get settled in with my Ubox move from Ocala, FL . Cannot express how well my move-in went with Andrea, Jeany & Adrian! They ALL went above and beyond to turn my frazzled day into a relieving, memorable experience! What a Class Act Team you have working at your Alsip, IL location and I will make sure I spread the word🥰 Thanks again Andrea, Jeany & Adrian !!

Tammara W. | Overall Experience |
Clasificación:

Everything was great. The staff at the actual site was too nosy for me though.

Julie L. | Overall Experience |
Clasificación:

Overall way better experience then I had with Public Storage in the past. Will definitely use Uhaul in the future.

Tammara T. | Overall Experience |
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El cliente no dejó un comentario.

Kathleen K. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Gene H. | Overall Experience |
Clasificación:

Great staff. Very Helpful hard working staff.

Edward B. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Lisa B. | Overall Experience |
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El cliente no dejó un comentario.

Theresa W. | Overall Experience |
Clasificación:

The staff is friendly and helpful. I found mouse droppings in my storage unit.

TANYA T. | Overall Experience |
Clasificación:

I had a storage unit there for several years, and when making payments or any help when I became ill, everyone showed kindness and helped me when I needed it the most. Me Diana n Ms Jean were very helpful this last time with my being out of work, they were kind n patient as my son n I can’t things moved out finally after all these years:) All the staff have always be accommodating n helpful after all these years. Thanks for everything everyone!! Stay safe, many blessings!!!

KYLE F. | Online Move In |
Clasificación:

Overall a great experience, I've always used uhaul for my needs and will continue to

Aron C. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

darnesha H. | Overall Experience |
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I love this storage facility it is nice and clean and secured thumbs up to all staff

Jennifer M. | First Impressions |
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El cliente no dejó un comentario.

STEVEN M. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

James S. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

jon g. | First Impressions |
Clasificación:

The employee at the register was unable to enter the "alternate address" in the computer. I almost walked out. After an hour another employee took over, and within 5 minutes everything was completed.

latonya c. | Overall Experience |
Clasificación:

The facility was clean, well lit and the staff was always friendly and professional when I called or went in

Shawn W. | Overall Experience |
Clasificación:

Clean, secure facility with a friendly, professional staff

cristina m. | Overall Experience |
Clasificación:

The workers are morons

patsy b. | Overall Experience |
Clasificación:

Great

Brian M. | Overall Experience |
Clasificación:

I was in a jamb, and they took the time and shuffled stuff around for me to store my car hauler.. Best u haul I've ever been too Well be neck

katasha c. | Overall Experience |
Clasificación:

At the end no one could give me access

ROSALYN S. | Overall Experience |
Clasificación:

I was please with Uhaul service staff was nice!

Anita N. | First Impressions |
Clasificación:

Love That U Haul Location. I will continue 2 come back as a patron. The service is Excellent .. The Staff is Friendly. The location is Convenient. Thank You ... For helping Me with My Moving Needs.

THERESA V. | Overall Experience |
Clasificación:

Great folks many trucks and good storage facility, but please do not use 24 hour check in, way off the charts complicated even for smart folks....

THERESA V. | First Impressions |
Clasificación:

Great service, helpful !!!

Marcus B. | First Impressions |
Clasificación:

Very pleasant experience.

Raul F. | First Impressions |
Clasificación:

Excellent service

gerald c. | First Impressions |
Clasificación:

Fast and friendly service.

taso m. | Overall Experience |
Clasificación:

Fantastic price gor the storgae pod i needed. Will definitely use again if i need outdoor storage at the house again!!

Kelvin L. | First Impressions |
Clasificación:

The time it took to receive my truck was very long and uncomfortable,, someone needs to be waiting on customers at all times,, instead of running back and forth outside to check on trucks,,

Isaac R. | First Impressions |
Clasificación:

Helpful and knowledgeable about the Storage Facility.

Lisa K. | Overall Experience |
Clasificación:

.

Brian W. | Overall Experience |
Clasificación:

Tiffany was professional and efficient in the delivery of the Uhaul containers

Richard S. | Overall Experience |
Clasificación:

.

cristy m. | First Impressions |
Clasificación:

Very Nice location. Excellent staff. Highly recommend.

Terrance m. | Overall Experience |
Clasificación:

Kool staff

Tim n. | Overall Experience |
Clasificación:

I have had 5 transactions in the last six months with U-Haul in Alsip, Il. 11855 S. Cicero. Diana and her staff have made our moving and storage smooth and stress free. I highly recommed this business

maureen d. | Overall Experience |
Clasificación:

Very good facility, well staffed

Vanessa S. | Overall Experience |
Clasificación:

Way over priced for unit!!! I didn't get prorated after closing down my unit.

Joann P. | Overall Experience |
Clasificación:

The staff was very helpful

amy A. | Overall Experience |
Clasificación:

My only complaint is that when we were ready to have our ubox delivered first they couldn't find us in the system then the delivery was booked and we had to pick it up ourselves.

Brian D. | Overall Experience |
Clasificación:

Not worth entering a statement.

Adrian W. | Reservation |
Clasificación:

I'll never do business with U-Haul again. You can thank the guy closing the 2010 S Philo RD Urbana, IL 61802 location on August 29, 2018. Adrian Wetzel

salvador s. | Reservation |
Clasificación:

The guy at the front desk was courtius he help me with a positive nice attitude

thom A. | Overall Experience |
Clasificación:

Lost our reservation & had to redo on arrival. Vacated in 1 week but sent a bill with late charge for following month. Called multiple times w/o answer. Promised twice a call got none.

Michael P C. | Overall Experience |
Clasificación:

Francisca was very helpful and friendly, she made the experience easy for me! Thank you!

Russell J. | Overall Experience |
Clasificación:

I have no other comments.

Ben W. | Overall Experience |
Clasificación:

The lady that dropped the boxes off was real rude! Then I needed to drop them off at the new location they couldn’t find my boxes. They kept puttin me on hold and transferring me over to someone else.

Priya S. | Overall Experience |
Clasificación:

The staff was phenomenal. This was the best experience that I've had with a storage and moving company.

sharon k. | Overall Experience |
Clasificación:

yes

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