Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
I ordered an appliance dolly and it was not in the truck. I picked my truck up with my mobile phone, so and I did not have time to correct the issue inside the store because I had to meet movers at my house.
Peter B.
Clasificación:
5.0
El cliente no dejó un comentario.
Robert E.
Clasificación:
5.0
Professional, courteous and everything beyond my expectations! Made my job so much easier!!
James J.
Clasificación:
5.0
El cliente no dejó un comentario.
Doug S.
Clasificación:
5.0
Absolutely no worries. Security is the best and staff is very friendly, yet professional.
john a.
|
First Impressions
Clasificación:
5.0
El cliente no dejó un comentario.
Joel B.
Clasificación:
5.0
El cliente no dejó un comentario.
RON M.
Clasificación:
3.0
After two phone calls with customer service, no one told me I would need a $100 deposit on a rental if paying cash. I also didn't have a major credit card, so this “limited†the type of truck I rented. I felt ashamed and upset. I had $55 in cash and a debit card. My rental ended up costing more than that slightly after mileage. You guys need to train your phone associates better, so they don't waste their time going to uhaul without at least $100 cash in hand or a major credit card. I won't be renting from uhaul again.
April H.
Clasificación:
5.0
Very user friendly and staff is excellent
TROY NEAL B.
Clasificación:
1.0
Horrible customer service
Heather W.
Clasificación:
5.0
We had trouble getting the phone app to work correctly and had to go to the desk for our pick-up and return. Other than that, our experience was excellent.
David G.
Clasificación:
5.0
El cliente no dejó un comentario.
Scotty S.
Clasificación:
5.0
El cliente no dejó un comentario.
Jason J.
Clasificación:
5.0
El cliente no dejó un comentario.
Donald C.
Clasificación:
5.0
I was upset with the return process. I arrived while the attendant was completing the receiving of a previous client. I parked the truck behind and signaled to the attendant that I would empty my personal contents while I waited. As I returned to my rental another client pulled in with an open trailer. The attendant was returning from parking the previous client and went to the fellow with the open trailer and said to me, "I'll be right with you"... well, 10 minutes later I went to him and said, "Just email me my receipt, I can't wait any longer". I know I could have done that from the "get-go" but I like to be with the attendant when he examines truck that I return. I don't mean to be difficult but order is order - the attendant should have kept it and not processed the open trailer return before me. I was right there standing by my rental. The client with the trailer pulled in ahead of me but the attendant knew very well that I had already been waiting several minutes for my turn. I rent trucks here regularly but I have never seen that attendant before.
Christine M.
Clasificación:
5.0
Text links and website were glitchy. The employee who helped me at the counter was awesome. Super helpful and friendly, give him a raise or a bonus or something. Hands down the nicest employee out of all my times using this location. Have him teach coworkers about perfect customer service.
Eileen R.
Clasificación:
5.0
Our driver who delivered our boxes to our home in Maryville was wonderful! I think her name was Jamie. She did a great job placing them when I wasn't home and did a great job of getting across that busy street with all those boxes. She was very kind and understanding. Also thanks to Don for his kindness as well at the Alcoa Store. We will definitely recommend Ubox to all our friends.
Taryn E.
Clasificación:
5.0
El cliente no dejó un comentario.
Melissa W.
Clasificación:
5.0
I discovered the unbolted tire strap rod on one side and one of the employees walked over to the other strap retaining rod and pulled it right off. It was not bolted down either.
Steve S.
Clasificación:
5.0
As always Alcoa Hwy Uhaul center, and especially John W and his team excel at customer care
Monica B.
Clasificación:
5.0
Unlike any uhaul locations, this location has a large inventory available, a friendly staff, and hours of operation that are actually good for the customer.
Michael M.
Clasificación:
5.0
El cliente no dejó un comentario.
Pat R.
Clasificación:
5.0
El cliente no dejó un comentario.
Tyler C.
Clasificación:
4.0
El cliente no dejó un comentario.
Maged A.
Clasificación:
2.0
I was over charged on the price of the uhaul. I will not be coming back to this location
Trevor M.
Clasificación:
5.0
El cliente no dejó un comentario.
Brent C.
Clasificación:
5.0
El cliente no dejó un comentario.
Bryce H.
Clasificación:
5.0
Both guys working at the location provided outstanding service at both pick up and drop off. The online reservation process was easy and convenient. Big thanks to all.
Brian G.
Clasificación:
5.0
Staff was amazing and super nice. The facility is spotless and I very competitive price wise. So thankful you had a unit available!
AMANDA S.
|
First Impressions
Clasificación:
5.0
Will continue to suggest and use facility and products.
JEREMIAH G.
|
Overall Experience
Clasificación:
4.0
El cliente no dejó un comentario.
Deborah F.
|
First Impressions
Clasificación:
4.0
Had problems w/ the website on more than one occasion while yrying to pay the bill. Local office was great!
Sandra K.
|
Overall Experience
Clasificación:
5.0
Nothing. We received excellent customer service!
Susan J.
Clasificación:
5.0
El cliente no dejó un comentario.
Phoenix P.
Clasificación:
5.0
El cliente no dejó un comentario.
Shelby G.
Clasificación:
5.0
El cliente no dejó un comentario.
DAVID S.
Clasificación:
5.0
Excellent location and wonderful customer service. Will be happy to refer this location and will use again. Gracias.
Tami P.
Clasificación:
5.0
The customer service at the Alcoa location was wonderful! John, (I believe that was his name) helped us with a smile and great service. We were moved locations (originally booked at the Farragut location), so we had to drive further for the pick up and move. He made sure to accommodate us and I actually preferred that location to Farragut. We will be back! Thank you!
Jason H.
Clasificación:
5.0
El cliente no dejó un comentario.
Brian M.
Clasificación:
5.0
El cliente no dejó un comentario.
Kimberly B.
Clasificación:
5.0
The truck itself leaked, and everything in the mother's attic was soaked, including my children's babybooks and childhood photos which are now ruined, as are books and some of my wife's work documents.
BRIAN H.
Clasificación:
5.0
The Customer Service at this facility was beyond excellent. We were impressed by the kindness and professional behavior. We will recommend UHaul 3699 Alcoa Hwy. Alcoa , Tennessee. (865) 238-0881
John B.
Clasificación:
2.0
El cliente no dejó un comentario.
Dhaval P.
Clasificación:
5.0
Smooth transaction. Will definitely use again.
Leigh H.
Clasificación:
5.0
El cliente no dejó un comentario.
Daniel S.
Clasificación:
4.0
Fuel going out was at 5/8, we went 27 miles total and put $20.00 in it before returning. Tried to charge us for fuel. Thankfully I took a picture of the fuel gauge when picking it up.
Jerden H.
Clasificación:
5.0
Very good service. I was in and out in five min
DARRELL R.
Clasificación:
5.0
El cliente no dejó un comentario.
Michael P.
Clasificación:
5.0
El cliente no dejó un comentario.
Matthew M.
Clasificación:
2.0
The truck was clean but within two minutes of me driving away the low pressure light came on for one of the tires so the entire drive we were anxious there was a nail or something in the tire and it was going to continue losing air. Y'all should be checking that before you rent vehicles out
Lisa A.
Clasificación:
5.0
El cliente no dejó un comentario.
Casey S.
Clasificación:
4.0
I like the concept of renting the unit after hours and with an app. Where you failed are as follows: 1. I didn't know where to go to find the truck that was pictured, no signage. 2. It took much to long to check out the truck while I was standing there in the parking lot. I need to be able to do some ahead of time. 3. Once I got to the end it took for ever to "get the approval" and then I was asked to do something else @ 11pm to prove I was who I said I was... That was stupid. 4. I booked a 24hr rental but once I had the truck checked out it said an earlier return time. Fix these issues and you will have a winner on your hands. Being able to just come get a truck or trailer when I need it through an app would be great. Your on the right track but don't think your done and stop developing the service.
Michael R.
Clasificación:
5.0
ND
Robert L.
Clasificación:
4.0
When it's raining, bring the Uhaul truck to the door for the customer. Don't have customers wandering the parking lot SOAKING WET looking for the truck they rented
Sara M.
Clasificación:
5.0
Had a great experience!
Jessica T.
Clasificación:
5.0
El cliente no dejó un comentario.
DAVID L.
Clasificación:
5.0
El cliente no dejó un comentario.
William S.
Clasificación:
5.0
El cliente no dejó un comentario.
Lynn S.
Clasificación:
5.0
El cliente no dejó un comentario.
Martin H.
Clasificación:
5.0
El cliente no dejó un comentario.
david H.
Clasificación:
5.0
El cliente no dejó un comentario.
KEVIN C.
Clasificación:
5.0
Friendly, courteous, and professional staff!
Larry M.
Clasificación:
5.0
El cliente no dejó un comentario.
Timothy P.
Clasificación:
5.0
El cliente no dejó un comentario.
Stephen D.
Clasificación:
1.0
El cliente no dejó un comentario.
Spencer E.
Clasificación:
5.0
El cliente no dejó un comentario.
andrew L.
Clasificación:
5.0
They were very friendly and efficient.. would highly recommend using them to anyone.. will use again..
Shelly D.
Clasificación:
5.0
El cliente no dejó un comentario.
Bruce B.
Clasificación:
5.0
El cliente no dejó un comentario.
Isaac H.
Clasificación:
5.0
While i said above that the equipment clean and well maintained, the prior renter did not sufficiently sweep out the back: bits of bark {mulch?} were left behind. I do not fault the U-Haul staff, but the prior renter: perhaps a stricter adherence to the rules on clean returns could be enforced. The professional staff and a well-maintained ride were greatly appreciated: Thank-You!
james F.
Clasificación:
5.0
El cliente no dejó un comentario.
Ronald J.
Clasificación:
5.0
Less than a min to drop off. Easy fast service
Kenneth M.
Clasificación:
5.0
El cliente no dejó un comentario.
Brandon C.
Clasificación:
5.0
Nothing, this was an easy transaction. Easy and fast. The owners were great!
William P.
Clasificación:
5.0
The truck needed an alignment.
Douglas G.
Clasificación:
5.0
El cliente no dejó un comentario.
Stephen A.
Clasificación:
4.0
The truck had a dangerous vibration starting at 60mph and got worse as the speed grew. Not safe at highway speeds.
Devin H.
Clasificación:
5.0
El cliente no dejó un comentario.
David M.
Clasificación:
5.0
El cliente no dejó un comentario.
William W.
Clasificación:
5.0
Awsome services
GARY B.
Clasificación:
5.0
Everyone from the folks that checked me in to the staff that hooked up the trailer and unhooked it when I returned were quick, courteous, and friendly. Really couldn't ask for any more. The equipment was also well maintained and towed great. All in all the best U-Haul facility I've been to. ¡Gracias!
mark W.
Clasificación:
5.0
Everyone that we came across were incredibly kind and helpful and made sure we had everything we needed, and went above and beyond to make sure we were satisfied with our experience.
Krystina S.
Clasificación:
5.0
El cliente no dejó un comentario.
Robert C.
Clasificación:
1.0
Couldn't use a debit card… who doesn't allow debit? Then the guy at the front desk Raymond, told me when I got back to park it and throw the keys in the lock box, which I did. He said nothing about checking the van in. So I locked the van and couldn't get inside of it to properly get miles or gas pictures for the check in process
Bennett B.
Clasificación:
3.0
My reservation was messed up at another location so I had to travel 40 minutes to this location to get a trailer 6 hrs after my scheduled time. And they still charged me for extra time.
Alexander B.
Clasificación:
5.0
I've used this location multiple times, the people I deal with have been awesome!! This truck was beat up and dirty, cigarette butts in cab, wind shield was so bug dirty I had to go to first gas station and clean it. This is not really a complaint because I realize that this business has gone nuts in my area and the crazy mess of getting trucks in and out I imagine is chaotic. I will still use this site! Tommy Spears
Tommy S.
Clasificación:
5.0
Bueno
Harry B.
Clasificación:
5.0
Staff was very helpful and willing to please the customer
James L.
Clasificación:
5.0
El cliente no dejó un comentario.
Richard H.
Clasificación:
5.0
El cliente no dejó un comentario.
James W.
Clasificación:
5.0
Dealt with 1800 customer service and both were the best customer service I ever had. The second one I had to wait over 40 mins and by that time my drop off was closed, but my customer service went above and beyond to make me happy. I have a lot of confidence with Uhaul because of the service I received !
errol J.
Clasificación:
5.0
El cliente no dejó un comentario.
simon D.
Clasificación:
5.0
Very helpful and friendly. Clean and open during business hours.
Eric B.
Clasificación:
5.0
Staff was very helpful and friendly
James L.
Clasificación:
5.0
Such a smooth, brilliant experience! Having the app made it easy to check out and return. I can't believe how easy it was to drive the van - as soon as I was behind the wheel and in motion, I was immediately at ease. The dude with the awesome red beard was seriously cool and helped us a TON! Thanks again!!
Sara L.
Clasificación:
5.0
El cliente no dejó un comentario.
DAVIDH A.
Clasificación:
5.0
El cliente no dejó un comentario.
KRISTI S.
Clasificación:
5.0
El cliente no dejó un comentario.
stephan N.
Clasificación:
5.0
Uhaul screws their customers by cancelling reservations when customers are depending on trucks to move and does nothing to make it right.
RUSSELL B.
Clasificación:
5.0
El cliente no dejó un comentario.
TIMOTHY M.
Clasificación:
5.0
El cliente no dejó un comentario.
Kristy R.
Clasificación:
5.0
Friendly and accommodating staff got us on the road fast and with detailed safety checks. Return / Check in was real quick too.
David S.
Clasificación:
5.0
El cliente no dejó un comentario.
Joseph D.
Clasificación:
5.0
Keep up the good work.
Robert R.
Clasificación:
5.0
Employees were friendly and efficient, even after my nephew accidentally set the alarm off.
MICHELLE W.
|
First Impressions
Clasificación:
5.0
I am so thankful for the helpful front desk, and the cart driver who are both extremely helpful. The place is so clean, organized and takes my worry away about storing stuff. The world is a better place because of this convenience! Thank you so much!!
Fumiko K.
|
First Impressions
Clasificación:
4.0
Inside temp controlled storage for couple years. My ground-level unit had good access but glad I didn't have to move up/down stairs. I thought price was high. Overall area well maintained, but upon move-out, I found many items had been dripped on from above leaving a sticky residue on items, as well as dirt, glitter, and small debris from unit above - nasty. Luckily residue is coming off wood furniture but some paper products ruined.
charles h.
|
Overall Experience
Clasificación:
5.0
excellent customer service
CHARLES L.
|
Overall Experience
Clasificación:
5.0
Great place for camper storage. The employees were friendly and helpful
Thomas M.
|
Overall Experience
Clasificación:
5.0
El cliente no dejó un comentario.
MEGHAN P.
|
First Impressions
Clasificación:
5.0
El cliente no dejó un comentario.
Moya M.
|
Online Move In
Clasificación:
5.0
Its very clean and all the guys are very helpful and friendly and the owner is a wonderful and down to earth guy. Would recommend this place to anyone. Have used this place a few times. Thanks everyone for helping me and my family.
Sherry D.
|
Overall Experience
Clasificación:
5.0
El cliente no dejó un comentario.
CATHERINE M.
|
Overall Experience
Clasificación:
5.0
Helpful and friendly staff! If I ever need another storage unit I will be back! But in the meantime, I will continue to rent my uhauls from here!
Savannah C.
|
Overall Experience
Clasificación:
5.0
El cliente no dejó un comentario.
Phyllis G.
|
Overall Experience
Clasificación:
5.0
El cliente no dejó un comentario.
korey g.
|
Overall Experience
Clasificación:
5.0
El cliente no dejó un comentario.
kristina h.
|
Overall Experience
Clasificación:
5.0
El cliente no dejó un comentario.
Karen H.
|
Overall Experience
Clasificación:
5.0
Staff super nice and helpful. Access after business hours is great
CRYSTAL P.
|
First Impressions
Clasificación:
5.0
We were in the RV storage section and were well pleased with the facility and management. The reason we left was to move to an enclosed barn we built for the motorhome.
James M.
|
Overall Experience
Clasificación:
5.0
El cliente no dejó un comentario.
Karen H.
|
First Impressions
Clasificación:
1.0
I rented spot for 2-3 days,but I paid for a month, your employee put my credit card to auto pay,and U Haul charge me 3 months, I don't know why,this is robbery.
Farrukh A.
|
Overall Experience
Clasificación:
5.0
El cliente no dejó un comentario.
Dean G.
|
Overall Experience
Clasificación:
4.0
Hi, everything was great, except that I don't remember being told about needing to enter my code to get into the building, even when the sliding doors are automatically opening. So, when I moved in, I set off the alarm which was embarrassing and got told off by security.
Rosemarie M.
|
Online Move In
Clasificación:
5.0
I had an Excellent experience at U-Haul Storage. John and his staff were always pleasant, professional and attentive to any request or services that I needed. I would not be leaving other than the fact that the company I work for has negotiated a national contract and I had no choice. Thank You for the excellent service over all the years!!
MICHAEL B.
|
Overall Experience
Clasificación:
5.0
I had this unit for 5 years. The hours of availability were great and the staff was great. The climate controlled storage was great for my needs in storing a lot of household items after my father had passed away. I highly recommend this facility.
Donald R.
|
Overall Experience
Clasificación:
4.0
Minor suggestion. Would be helpful to have a sign at the storage area office to go to the main office. When they joke it's happened before where people wait at the storage location, can't be completely obvious.
CHARLES C.
|
First Impressions
Clasificación:
5.0
El cliente no dejó un comentario.
Bryson J.
|
Overall Experience
Clasificación:
3.0
El cliente no dejó un comentario.
Victoria H.
|
Overall Experience
Clasificación:
4.0
El cliente no dejó un comentario.
Jon S.
|
Overall Experience
Clasificación:
5.0
El cliente no dejó un comentario.
Donna F.
|
Overall Experience
Clasificación:
5.0
Everything was better than expected. I have had bad experiences from rental establishments, but the fellas at this location made up for any bad experiences had by me. From the truck rental to the storage locker, I am very pleased.
John B.
|
Overall Experience
Clasificación:
5.0
El cliente no dejó un comentario.
Glenda T.
|
Overall Experience
Clasificación:
5.0
El cliente no dejó un comentario.
Eric O.
|
Overall Experience
Clasificación:
5.0
El cliente no dejó un comentario.
ROBERT S.
|
First Impressions
Clasificación:
5.0
El cliente no dejó un comentario.
Eric R.
|
Online Move In
Clasificación:
5.0
El cliente no dejó un comentario.
RONNIE F.
|
Overall Experience
Clasificación:
5.0
El cliente no dejó un comentario.
Kathi M.
|
Overall Experience
Clasificación:
5.0
El cliente no dejó un comentario.
Phyllis G.
|
First Impressions
Clasificación:
5.0
El cliente no dejó un comentario.
Edmond R.
|
Overall Experience
Clasificación:
4.0
El cliente no dejó un comentario.
Jon S.
|
First Impressions
Clasificación:
5.0
El cliente no dejó un comentario.
Roderick W.
|
First Impressions
Clasificación:
5.0
El cliente no dejó un comentario.
Kimberlee N.
|
Overall Experience
Clasificación:
5.0
El cliente no dejó un comentario.
Matthew B.
|
Online Move In
Clasificación:
2.0
When I've paid $150-65/month for years and my debit card that I set up for auto pay expires and I'm not aware, and I get charged a $30 overcharge, I'm not happy. After that when I went in to discuss issue that I wasn't aware here's my new card I was told overcharge would be refunded, and it wasn't. Overpriced and arrogance, as if I needed your service. That's how I was treated. No I won't recommend you to anyone.
ROBERT P.
|
Overall Experience
Clasificación:
1.0
The man at the desk was very rude to me and he took and rented me a storage unit supposed to been 5x10 which had a pool in the middle of it which made it a 3x8 I had to get rid of most of my stuff because I had no place to put it and I will not use this U-Haul storage facility again this man again was very rude and he belittle to me and he took and told me that was the only storage unit they have available and that was enough to put a mop a broom and maybe a few rakes and shovels in maybe a lawn mower but I have used this unit the storage unit a lot of times I have used U-Haul for my moving needs always but I will not use this U-Haul in Alcoa again or their storage facilities again I did not have to be treated that way I felt like his imposition
GLENDA H.
|
Overall Experience
Clasificación:
5.0
El cliente no dejó un comentario.
Mary D.
|
First Impressions
Clasificación:
5.0
El cliente no dejó un comentario.
JONATHAN M.
|
Overall Experience
Clasificación:
5.0
El cliente no dejó un comentario.
Jennifer R.
|
Overall Experience
Clasificación:
5.0
El cliente no dejó un comentario.
David J.
|
Overall Experience
Clasificación:
5.0
El cliente no dejó un comentario.
BRITTANY k.
|
Overall Experience
Clasificación:
5.0
I had reserved climate controlled units and when I arrived none were available but I was told air is circulated through the building where my units are. One employee was cranky but eventually became more friendly. The rest of the staff was amazing
Kim T.
|
First Impressions
Clasificación:
5.0
El cliente no dejó un comentario.
deloris d.
|
Overall Experience
Clasificación:
5.0
They were great
DESDNIE H.
|
First Impressions
Clasificación:
5.0
El cliente no dejó un comentario.
Steven S.
|
First Impressions
Clasificación:
1.0
All moving helps was horrible, product was not ready when I needed it. When I got a storage unit I was assigned 3 different ones initially being assigned units that other people already had.
Mariann G.
|
Online Move In
Clasificación:
5.0
Everything was perfect!
Megan R.
|
First Impressions
Clasificación:
5.0
Very clean and employees were very nice. I also liked the recycling place to put items that others can take and use.
CONNIE M.
|
Overall Experience
Clasificación:
3.0
It was a bit more complicated than I imagined, but the unit was larger than I thought, which was great.
JUSTIN M.
|
First Impressions
Clasificación:
5.0
After renting a storage unit for the past four years, we no longer needed it. I typed a short letter to the manager informing him that our unit was cleaned out and I would not longer need it. Your employee looked at the letter and dropped it in the trash, no thank you, no acknowledgement, no nothing, Teach your employees some manners.
Ronald M.
|
Overall Experience
Clasificación:
5.0
Awesome place
RICHARD B.
|
Overall Experience
Clasificación:
5.0
El cliente no dejó un comentario.
ANDREW S.
|
Online Move In
Clasificación:
5.0
El cliente no dejó un comentario.
HARVEY G.
|
Overall Experience
Clasificación:
5.0
Great customer service.
Ernesto J.
|
First Impressions
Clasificación:
4.0
Excellent facility and well maintained. Only rated 4 Star because the U-Haul computer access system and billing system was often screwed up. Would still recommend U-Haul to others and have.
GARY S.
|
Overall Experience
Clasificación:
5.0
Everyone was very helpful and went out of their way to help us.
REBECCA Q.
|
First Impressions
Clasificación:
5.0
El cliente no dejó un comentario.
KENNETH W.
|
First Impressions
Clasificación:
5.0
You have the best staff working for you professional always always ready to help if you need anything
timothy r.
|
Overall Experience
Clasificación:
5.0
Went above and beyond my expectations. Super friendly helpful and clean and safe. Love this place for storage.
Christine r.
|
Overall Experience
Clasificación:
3.0
Storage was great. My flight to VA was cancelled. By the time I returned to VA. I had already missed my reservation time. Uhaul was gracious enough to rent me a 15 ft truck. This truck was too small for me to remove my remaining items. This required a third plane ticket to VA and rental of a third truck. This added about $1200 Tony moving expense.
Kenneth C.
|
Overall Experience
Clasificación:
3.0
El cliente no dejó un comentario.
Lilly D.
|
Overall Experience
Clasificación:
5.0
The staff is amazing, and the storage area is very clean
Megan C.
|
Overall Experience
Clasificación:
2.0
I reserved two large storage units. When I got there they told me they only had one unit available. Why did I reserve it?
Kenneth C.
|
First Impressions
Clasificación:
4.0
The only problem I had was getting heavy storage stuff downstairs. Other wise it's a great place.
Elizabeth C.
|
Overall Experience
Clasificación:
5.0
El cliente no dejó un comentario.
Christopher W.
|
Overall Experience
Clasificación:
3.0
El cliente no dejó un comentario.
JENNA W.
|
First Impressions
Clasificación:
5.0
Very accommodating and reasonable
WILLIAM C.
|
Overall Experience
Clasificación:
5.0
El cliente no dejó un comentario.
Onyx B.
|
First Impressions
Clasificación:
5.0
Nice folks
phil b.
|
Overall Experience
Clasificación:
5.0
El cliente no dejó un comentario.
Jackie B.
|
First Impressions
Clasificación:
2.0
The staff and facility were top notch. The only issue I had which is what caused the rating to be low was the Setup of the storage facility. I rented one of the biggest units they had in climate control and it was on the top floor. Looking around it seemed like all the large units were upstairs and the small closet units were on the first floor. Seemed completely opposite of what you'd expect which made for a really long and tiring moving experience because of the ten stairs that had to be climbed with every load. That flaw in design is what really makes this storage unit rental questionable, because the staff was extremely friendly and the facility was super clean and well lit. A+++ for the staff and cleanliness, D for the storage unit design and practicality.
Ryan F.
|
First Impressions
Clasificación:
3.0
El cliente no dejó un comentario.
christina l.
|
First Impressions
Clasificación:
5.0
El cliente no dejó un comentario.
william r.
|
Overall Experience
Clasificación:
5.0
El cliente no dejó un comentario.
Frances B.
|
Overall Experience
Clasificación:
5.0
Really helpful and friendly staff
Edmond R.
|
First Impressions
Clasificación:
3.0
Bit expensive and they don’t want to work with you even after having the unit for 24+ months.
steven n.
|
Overall Experience
Clasificación:
5.0
El cliente no dejó un comentario.
David J.
|
First Impressions
Clasificación:
5.0
El cliente no dejó un comentario.
BETTY Y.
|
Overall Experience
Clasificación:
5.0
El cliente no dejó un comentario.
George M.
|
First Impressions
Clasificación:
5.0
John was at another facility years ago when I lived near that store. His employees were always friendly knowledgeable and the atmosphere good. Since he left that store wasn't the same (still ok but not the same atmosphere ). Now I'm close to another location (all corporate stores) and it's not like his was either. When I put storage in Alcoa I saw he was there. Every employee was friendly and the same atmosphere as 15 years ago. Great job John and team!!
jonathan b.
|
First Impressions
Clasificación:
5.0
This location was always very clean and well maintained. The office staff were generally nice. This is a safe place to store your belongings.
Susan W.
|
Overall Experience
Clasificación:
5.0
The guy at the front desk (can't remember his name) was very friendly and accommodating! He only had a small unit available but our things wouldn't fit from the trailer we had rented so he gave us two! Being from California and moving to TN, I wasn't sure what to expect from the people but was overwhelmed by the kindness and hospitality. Someone saw us struggling with a recliner and offered to help get it in the upstairs unit…..LOVE southern hospitality….don't know why I stayed in California as long as I did. I feel at home here and this was my first experience. Thank you UHAUL!!
David D.
|
Overall Experience
Clasificación:
5.0
Easy to rent and convenient location friendly staff
Rebecca L.
|
Overall Experience
Clasificación:
5.0
El cliente no dejó un comentario.
rachel h.
|
First Impressions
Clasificación:
4.0
I am rating this so that your emails will go away. The experience was fine but your email barrage is ridiculous.
Jerry G.
|
First Impressions
Clasificación:
5.0
El cliente no dejó un comentario.
Robert S.
|
Overall Experience
Clasificación:
4.0
El cliente no dejó un comentario.
sonia h.
|
First Impressions
Clasificación:
4.0
El cliente no dejó un comentario.
Elizabeth S.
|
First Impressions
Clasificación:
5.0
I had a very great experience. It was easy to reserve a unit and fill out paperwork when I arrived. The staff was great!
Alice H.
|
First Impressions
Clasificación:
5.0
Great experience all around. Rented truck from Leesburg Fl and that was PERFECT! Drove to Alcoa, perfect. Super experience. Easy to load !
HARVEY G.
|
First Impressions
Clasificación:
4.0
El cliente no dejó un comentario.
Robert S.
|
Online Move In
Clasificación:
5.0
El cliente no dejó un comentario.
PETER K.
|
Overall Experience
Clasificación:
5.0
El cliente no dejó un comentario.
Chelli L.
|
Overall Experience
Clasificación:
5.0
Always extremely clean and the staff are wonderful!!!
SUE W.
|
First Impressions
Clasificación:
5.0
Your Sunday Staff is Top Notch.
timothy r.
|
First Impressions
Clasificación:
5.0
The guy who help me very accommodating and helpful
Malinda L.
|
First Impressions
Clasificación:
5.0
Staff always helpful, well-maintained facility. No issues in the 6 years we used storage unit. Great people!
Donna R.
|
Overall Experience
Clasificación:
5.0
El cliente no dejó un comentario.
Kay W.
|
Overall Experience
Clasificación:
5.0
Been a customer for a long time and will continue to recommend to others.
william r.
|
First Impressions
Clasificación:
5.0
Very secure, very efficient and great inventory
Joe G.
|
Overall Experience
Clasificación:
5.0
El cliente no dejó un comentario.
Dolores B.
|
First Impressions
Clasificación:
5.0
El cliente no dejó un comentario.
William C.
|
Overall Experience
Clasificación:
5.0
Ya'll should teach customer service skills!!!!
Great folks doing a great job and smiling the whole time
Monica B.
|
Overall Experience
Clasificación:
5.0
El cliente no dejó un comentario.
Susan M.
|
Overall Experience
Clasificación:
5.0
El cliente no dejó un comentario.
carlton m.
|
First Impressions
Clasificación:
5.0
Convenient, clean, cost effective, just why I keep coming back to U-Haul for my moving and storage needs.