Was pleased when we booked with the girls help. We didn't get the dolly like requested and the guy that we dealt with on the third day of rental gave a bit of attitude over it. He finally gave us credit for it. When we returned the pick up, the clerk that checked us in (Billy) I think was a jerk and the girl that was there wasn't any help. I asked for the total for the three days. He stated that I would have to call coorperate. I still am not sure what we were charged for all three days We rented a box truck for two days and a pick up for a day. When I asked about the discount that it states if you use your services for more than a day you get. The kid snipped at me we don't do no discounts. Really disappointed in the endHOLLY S.
U-Haul Moving & Storage of Akron
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.CHARLES L.
El cliente no dejó un comentario.DENISE B.
El cliente no dejó un comentario.Peter A.
Customer service was very poor, employees where not friendly and too busy on their phones to do their jobs and the trailer brakes where not in operation.Joshua F.
The manager is very customer service oriented.TIFFANY L. | Overall Experience
Vehicle was first rate...no complaints. However, THOROUGHLY DISSATISFIED with both pickup and drop off service. Pickup: 1. Vehicle a parking lot walk away 2. Windshield heavily frosted...nothing to scrape away ice for safe visibility 3. No orientation by attendant as to how to use key fob. Assumption that customer would figure it out. Drop off: 1. I was 4th vehicle in a line of vehicles that all sat in line for 30 minutes(!) without any movement as two employees attended to customers inside. After leaving line to go inside, endured another 15 minute wait to finally complete drop off. All of this after having utilized U-Haul's app for â€œconvenientâ€ pickup and drop off.Ramizi S.
El cliente no dejó un comentario.DENNIS S.
El cliente no dejó un comentario.Joe D.
New equipment, good service.SAMUEL O.
"Hello everyone, just want to clarify I've been a customer for more than 40 years, with U'Haul, and they are a great business/staff, both Commercial and Individual/Personal Customer Services, etc. and they have been both to me." This is a high recommendation to add during the winter months only, Long-Handled Ice/Snow scrapers as Standard Safety Equipment, for iced window; it took more than 15 minutes to defrost, in addition to burning unnecessary gas cost. When mentioned to staff they laughed, considering theft would prevent it; however, brushes should become mandated/standard safety equipment (like car rental companies provide) - no cost. Assign a replacement value/cost, such as hotel mini bars, if used/detached, the way dolly's are, and returned no charge, if not charge. The height of those windows are a problem too even if I had a brush, thus the need for long-handled brushes. I hope other customers reviewing would also consider this need and/or are not unprepared as I was and with no option to get a brush; and wasting idle time.PAMELA W.
Everything is very good, so there is nothing you need to do. I want to say Thank you to all your polite staff for your service. From Ginger PetersonGinger P.
I was not told that if I dropped uhaul ofd at a different location that I'd have to pay almost $100 to do so. I scheduled to drop uhaul off at East Akron instead of V Odom and that the extra money would be refunded back to me. Very unhappy and down almost $100 because if it when I would have just taken it back to V Odom location.LATAISHA J.
Don't know if employee was having a bad day but could have been a little more friendlierMike K.
We showed up about thirty minutes ahead of our scheduled pickup time to get some questions answered. The attendant at the desk was knowledgeable and personable and made the entire process very easy and enjoyable. The truck was perfect for our needs and well maintained. My brother, who was the primary user of the vehicle, did note an odd experience when dropping off the vehicle in which the attendant instructed him to leave the keys sitting near the desk for check in later on. This led to some conjecture as to when/if the vehicle would be checked in promptly and without issue. Luckily, all turned out well. But, I would recommend this practice not continue in the future. It opens up too much liability for all parties.CHRISTOPHER C.
El cliente no dejó un comentario.Lori W.
El cliente no dejó un comentario.Philip H.
This experience was awesome. Tierra handled my check-in, hitched up the trailer, and taught me a couple tricks for towing while she was at it. What a pleasant and great employee. The location was clean and easy to get to also, and the trailer was in perfect condition and made the trip with no issues. Nice work.John W.
El cliente no dejó un comentario.Larry C.
El cliente no dejó un comentario.BRIAN S.
El cliente no dejó un comentario.Armani B.
Truck Roof leaked rain water on my rugs and furniture but otherwise truck was okCharles T.
I was happy with the service I received from Uhaul but the truck used for moving was very difficult to drive! It was a tow haul truck! I was not hauling anything! In the future, unless I am hauling something, I will refrain from using that type truck!MARCI E.
El cliente no dejó un comentario.Eric R.
Over all good experience. The people were very helpful. I would rent again for sure. ThanksDAVID N.
El cliente no dejó un comentario.COREY H.
Have nicer customer service.Shalaya R.
Gas fumes inside truck cab, had to drive with window downCharles T.
El cliente no dejó un comentario.BARRY T.
The UHAUL I used smelled terrible, essentially like a smelly bathroom. I would have returned it, but I was under a deadline. In light of the current pandemic, please, please, please make sure your trucks are cleaned & sanitized. ¡Gracias!Sharon H.
To begin with, my reserved truck was not at the Wooster rd in Barberton as suppose to be. I have never seen a more filthy disgusting office in my life. Then I got transferred to V odem location. They didn't have a dolly available. I was not able to use your phone return truck application. I am not good with computer stuff. I called the number and their was a waiting line to get to my call and my phone went dead. I originally told a man on the line when I order the truck everything we had to move and he said what size I needed. Well it wasn't big enough so we had to make two trips causing me to return the truck after closing hours. I called the next morning to see what I owed and was shocked. They charged me for a 2 day rental. Not a satisfied customer at allSUSAN H.
El cliente no dejó un comentario.Ryan P.
Both trucks and dolly had mechanical problems.Charles T.
El cliente no dejó un comentario.SANDY L.
My moving experience was less than error free but this Uhaul facility and Team made my experience stress free and were so accommodating. Great Place!! Great People!RACHAEL H. | First Impressions
I had no issues with the brick and mortar establishments but had a huge issues with the third party u-haul locations. I ended up having to cancel my entire order and had to go into a store and redo it. The site and app are not user friendly and cause lots of confusion and headaches. I feel like the app and website are relied on too much for how poor they work.Jacob K.
El cliente no dejó un comentario.John W.
El cliente no dejó un comentario.THEODORE P.
A special thanks to Ms. Tasha Johnson -- she was absolutely amazing! Ms. Johnson was pleasant, efficient, extraordinarily knowledgeable and helpful, and a complete pleasure to deal with throughout the entire transaction. From the initial meeting and equipment hook-up right through to the equipment return and check-out -- Tasha was the best!! Thank you -- Alan MillerAlan M.
My "contract" did not arrive in my email until 10;21 am on Sat. Nov. 21. I was already driving the truck by then. I had no knowledge of the refueling requirements, however, when I picked up the truck it only had 1/2 a tank of gas in it. .I thought that unusual but since the printed paperwork that I had said nothing about refueling I thought it must have been built into the cost of the rental. I also ordered an appliance dolly which I was informed that they don't have at that location so I had to wait for the attendant to remove it from my bill. When I returned the truck on Sunday (a day earlier than scheduled) I was informed that I needed to fill the fuel tank. I told the attendant that the truck only started out with 1/2 a tank of gas in it when I picked it up. She told me that her paperwork indicated that it had 11/16 of a tank in it. Almost a full tank. Since I did not have the contract ( to my knowledge) I didn't have a leg to stand on. And I didn't know I was supposed to take a picture of the gas gauge at the beginning. I had to take the truck to the gas station and put 22 gallons of fuel back in it @ $2.15 a gallon. I feel like this was not a good experience for me as a first time U-Haul customer. I am very disappointed in how this all played out. Unless I get some recompense for the terrible customer service I am afraid I will not use U-haul again for any reason. I am too busy to have to jump through hoops.Robin T.
El cliente no dejó un comentario.DERRICK B.
Awesome team, super helpful and friendly! I was a little nervous renting uhaul about getting extra charges but everything went wonderful. I'll definitely use again and suggest to others.Kevin K.
Employees were helpful and very friendlyNICHOLAS S.
El cliente no dejó un comentario.John S.
El cliente no dejó un comentario.TAKENYA L.
El cliente no dejó un comentario.HOWARD J.
I had trouble with the 24 hour access.STEPHANIE P. | Overall Experience
El cliente no dejó un comentario.STEPHEN R.
El cliente no dejó un comentario.Dennis H.
Everything inside the body of the truck was clean, the back was dirty. The truck sounded like it was on its last leg - the check engine light was on. The girls inside were very helpful. After hours return was a nightmare - couldn't find the barcode and then had to wait on hold three separate times trying to figure it out. The employees upon pickup were wonderful.Kaitlyn J.
El cliente no dejó un comentario.TERRI ANN C.
El cliente no dejó un comentario.HOWARD B.
El cliente no dejó un comentario.CEPHAS H. | Overall Experience
our experience was excellent. this location was great for usDAVID L.
El cliente no dejó un comentario.Jeffrey M.
El cliente no dejó un comentario.Brittany D.
El cliente no dejó un comentario.Freda N.
El cliente no dejó un comentario.Carol D.
Same as above , friendly and helpful . Very easy drop off , quick inspection and I was on my way . All good ðŸ'Russell H.
El cliente no dejó un comentario.HOWARD Y.
For an older person , it was a little confusing how the movers are working with uhaul. I did not realize I needed to keep my email with the number. I thought you handled this. Did not realize they were a subcontractor. Maybe make this more clear.Patricia S.
Nothing! Josh was amazingly helpful!PAMELA K.
Reserved a truck in Barberton. Called and confirmed. When i went to pick it up was informed I had to go to V Odem. Both sales men were not concerned with the inconvenience or that i wasn't notified. One of the men was very rude and out of lineSANDRA L.
El cliente no dejó un comentario.TERRI S.
El cliente no dejó un comentario.Andrew L.
El cliente no dejó un comentario.Joshua J.
El cliente no dejó un comentario.Kim T.
El cliente no dejó un comentario.ARMANI MARSHAE B.
El cliente no dejó un comentario.Shawn E.
El cliente no dejó un comentario.Nathan S.
The dolly I ordered was not included in the truck.Tom P.
Friendly service!SAMMIE D.
El cliente no dejó un comentario.William L.
El cliente no dejó un comentario.adrienne C.
El cliente no dejó un comentario.DAVID H.
The trucks have a lot of mileage so maybe investing in a couple newer trucks would help customers on gas usage if the truck's were newer. ThanksRODDRIC H.
I have sent an email detailing my horrible experience. The rude, disrespectful, and lazy workers were appalling. I have never been treated like that as a human being, much less a customer inside a business. There was one good employee. The two females were horrible. I'm hoping to get a reply to my email sent to 767028_GM@uhaul.com. Gracias.JEFFREY R.
El cliente no dejó un comentario.STEVEN M.
My customer Service person was a awesome young lady very helful.Michelle P.
El cliente no dejó un comentario.SHARDAE T.
El cliente no dejó un comentario.rhonda S.
El cliente no dejó un comentario.Kent C.
I rented a tow dolly to tow my truck the part that connects to the wheel was ripped and could have caused a very bad accident . You should not be renting out equipment that is not safe me and THE PASSENGER COULD HAVE LOST OUR LIVES DUE TO THIS !!!!JAMILA W.
Key card did not work call several time about card spoke with manger did not get any results. Finally 2 days before I move out was given a card that worked . There was a nest int the storage complained about that nothing was done. I had a hard time getting into my staorage the lock was bent just one problem after another. I called main office no one seem to care. I just found another place to store my stuff., better and cheaper.JANICE F. | Overall Experience
El cliente no dejó un comentario.Barbara J.
El cliente no dejó un comentario.jessika C.
El cliente no dejó un comentario.REBECCA B.
Nice personnel, trucks need cleaned inside ðŸ§STEVEN S.
3 dash lights were on and low air in tires. Spelled like fumes the whole time while drivingASHLEY M.
Check tire pressures.BRUCE C.
El cliente no dejó un comentario.David S.
I had done an online and experienced problems finalizing pickup. I went in and the manager quickly got the pickup processed and we were on our way. Very helpful and friendly.DAVID O.
El cliente no dejó un comentario.OKEY W.
Nothing. Everyone at two locations in Akron were wonderful! Understanding, accommodating, took time to teach me about trailer hookups and answered all of my questions. They did not bat an eye when I needed to change my trailer pick up day and again to change the size of my second truck. Kind, helpful and much appreciated.HEIDI-INGE B.
El cliente no dejó un comentario.Ashley H.
The easy check in process when the store is closed did not work properly. We were warned of that during our check out which means the facility was aware of it and has not fixed the error. It was very frustrating. We were also warned that the key drop process is sticky because the keys don't always fall down in the slot. We experience that and had to stick paper in there to knock the keys down further so that no one could steal the truck we returned.LORI F.
No help at all not friendly wanted me to do most of the work. not professional.HARVEY L.
Have appliance dollie available at the store not have to drive across town to pick up .95 cents per mile 15 miles out of route.OTMER E.
Windshield had not been cleaned. Covered with dead insects.KENNETH PAUL H.
Personnel at my drop off location in Ohio we're not wearing masks as mandated by our local county authoritiesMelissa L.
The girls need lessons on customer service very ride and disrespectfulPamela W.
El cliente no dejó un comentario.LAURITA W.
El cliente no dejó un comentario.Jon G.
All the staff were very helpful and understanding! Went above and beyond for great customer serviceKENYA E. | Overall Experience
El cliente no dejó un comentario.STEFANIE K. | First Impressions
El cliente no dejó un comentario.ERICKA W. | Overall Experience
El cliente no dejó un comentario.RUTH ANN N. | First Impressions
Everything was good besides they never gave me a key card until my 3 rd time not being able to get in my unit ..QUESETTA B. | Online Move In
On a trip to storage noticed mouse droppings. I mentioned it to staff who put some poison in. When I went and removed all belongings a short time later there was mouse droppings in everything. Apparently what they use for rodent control doesn't work very well.LINDA V. | Overall Experience
El cliente no dejó un comentario.ANGELA H. | Overall Experience
The employees would leave the inside of the store while they had a line to the door and no one was servicing the customers. One employee answered her personal phone in the middle of helping a customer after the customer waited in line for almost an hour. I had a reservation for 1:00 I did not leave the facility until 3:40. The employees were arguing with eachother in front of the full line of customers also there was no manger on the shift. All 3 employees abandon the inside of the store multiple times. This occurred on May 30,2020RHIANE E. | First Impressions
Horrible experience while this covid-19 took over I tried to explain that to them I lost my job they did not work with me I was so dissatisfied I even paid the $500 and the store manager would not work with meMARVANTOINETTE G. | Overall Experience
Mice dropping found on my storage!GWEN S. | First Impressions
El cliente no dejó un comentario.MARK Z. | Overall Experience
El cliente no dejó un comentario.BARCLAY N. | First Impressions
When I was provided my card access to the gate it did not work, and still does not work. The attendant had to let me in and out. I will get this resolved when I go backROBERT M. | First Impressions
El cliente no dejó un comentario.SCOTT K. | Overall Experience
Other then climate control or indoor units, the only think that would help is light in unit to look for items if need things after dark. Over all very nice unit and I'm sure one of the indoor/lit units may be my next choise.JANET M. | Overall Experience
A pleasure to work alongside you!🥰MARIAN H. | Overall Experience
El cliente no dejó un comentario.JACKSON S. | Overall Experience
Only issue was the mice and 2 years worth of there poop but I should have put lots of traps in thereCURLEY W. | Overall Experience
All my items was heavily covered in rodent droppings and urine. All my clothing, family photos, furniture, and child's things are ruined and needs to be thrown away.ADRIAN H. | Overall Experience
IT WAS A PLEASE WORKING WITH MISS LAURIE.MARIAN H. | First Impressions
I never had a problem there. I was always happy with the facility and staff. Good review.BONNIE T. | Overall Experience
The workers at this location are liars and thieves. The management teams supports this culture. I will never patronize U-Haul again.TRACI S. | Overall Experience
Manager very rude and disrespectful. Would rent from uhaul again but not this locationALYSSA S. | Overall Experience
Lines can become longCHRISTOPHER G. | Overall Experience
Great placeDEBBIE E. | Overall Experience
Friendly knowledgeable staff. Storage unit clean and temperature control was a plusCATHLEEN B. | Overall Experience
The staff at this facility is the best, polite, knowledgeable, efficient. I cannot say enough good things about them. Give them all raises/promotions/bonuses.LINCEDA S. | First Impressions
Horrible Customer Service and really no help from staff at all.VICKI M. | Overall Experience
Great customer service experience. Thank youDIEDRE N. | Overall Experience
Need more service agents as it is a stressful time for all. Team did well considering circumstancesCHRISTOPHER G. | First Impressions
During the short period of time that I rented from Uhaul, it was absolutely amazing and convenient. Staff were always accommodating, and I will definitely recommend them for storage services.CHARLES K. | Overall Experience
Staff is always available to assist, very helpful and patient. ¡Gracias!KANDI S. | Overall Experience
Couldn't have had a better experience at this location. Used for storage and returning a van. Everything was quick, professional, and overall wonderful customer service. Would definitely use again!Briana V. | First Impressions
Perfect in every way!!!CHRISTINA F. | Overall Experience
So far so goodJACK M. | First Impressions
Great job very helpful uhaul team good customer serviceDUANE J. | First Impressions
I moved out of my storage unit 20 days early after paying for rent and I was told that U-haul does not pro rate the unit and offer a refund for the unused time. I will not be returning as a customer.SHANNON S. | Overall Experience
Great staff-excellent service-very customer focused!DAVID H. | Overall Experience
Clean and friendly.John B. | Reservación
The services was horrible i reserved a unit 3 weeks in advance. Day of I was told that the size i reserved was not available. Although i showed confirmation number for my reservation. The staff was ruLois J. | Reservación
I was very happy with my storage unit. The facility was safe and secure, and anytime I had a problem the staff took care of it immediately. I would most definitely comeback.DAMON O. | Overall Experience
Friendly and courtest staff!!!! Thank you!!!Keith R. | Reservación
No problems to report.VANZI W. | Overall Experience
Extraordinario servicio al clienteaNGELE W. | Reservación
Not satisfied with the service and unprofessional management.VANETTA A. | Overall Experience
I had made reservations when I got to the location they had no records of my reservation and had no units available then I was sent to a different location where the unit was too smallKATESHA M. | Reservación
Thank you you are the best u haul I have been withCINDY C. | Overall Experience
Website says access till 10 pm on Sunday. Access is only until 5. Cost me $200 appliance sale. When I mentioned to the girl how the incorrect info was on the website, she said " I don't run the site.BRANDON R. | Overall Experience
Additional Services at this Location
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