Comentarios de los clientes para U-Haul Moving & Storage of Akron

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de U-Haul Moving & Storage of Akron

Clasificación general:

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STEVE P. | Overall Experience |
Clasificación:

Most of the experience was fine. Your survey fails to ask 1 important question. Price. I moved because I found a same size unit with all of the above for under 100/mo. Half your price.

Michael G.
Clasificación:

El cliente no dejó un comentario.

Dominique B.
Clasificación:

There was a young lady that was extremely rude and unprofessional

CHARLES S.
Clasificación:

El cliente no dejó un comentario.

Linda R M.
Clasificación:

El cliente no dejó un comentario.

Bonnie Z.
Clasificación:

The moving truck i used had prior damage to the door and it didn't close all the way. Very unnerving and the transmission wasn't functioning properly.

RICK B.
Clasificación:

El cliente no dejó un comentario.

Jeffrey H.
Clasificación:

El cliente no dejó un comentario.

DARIN H.
Clasificación:

Never use the Wooster ave location. Transferred my reservation to you Professional and you were knowledgeable of your equipment.

Ryan E.
Clasificación:

El cliente no dejó un comentario.

Ebany S.
Clasificación:

Nice friendly staff

grant N.
Clasificación:

The contactless/mobile pick up process was not easy to follow. I still had to go inside the building to get help. Poor signage. The app made it seem like I completed the process even though I got a call from the office. Overall, the app made the process too difficult. The lady that I spoke with was extremely nice though.

ERNEST R.
Clasificación:

El cliente no dejó un comentario.

Derran W.
Clasificación:

The young ladies who helped with check out and checkin were great

MICHELE P.
Clasificación:

El cliente no dejó un comentario.

NICOLE C. | Overall Experience |
Clasificación:

I don’t not like that you guys don’t prorate. It’s sicking to spend 80+ dollars on a full month rent and didn’t need it. It was also a inconvenience that my keys where stolen and that I had to spend additional money for a lock I was MADE to get. Poor service as a whole. I would not recommend you guys to no one

STACEY B.
Clasificación:

El cliente no dejó un comentario.

KYLER W.
Clasificación:

Worst rental experience ever. I was lied to The manager is incredibly rude and unprofessional

JAMES M.
Clasificación:

Also very accommodating. Fast in and out drop off. Very clean

ROBERT R.
Clasificación:

First of all we reserved the vehicle online for 24 hours and when we got there we were told that they dont do that on the weekend and if we wanted it for that long we would be charged extra. Second of all the staff was extremely rude and completely unhelpful. Our tire ended up popping and we spent the majority of our time waiting on roadside service. The person who helped us on the phone for roadside was wonderful.

TIMOTHY P.
Clasificación:

El cliente no dejó un comentario.

HALLEY E.
Clasificación:

El cliente no dejó un comentario.

James L.
Clasificación:

El cliente no dejó un comentario.

HOLLY S.
Clasificación:

Was pleased when we booked with the girls help. We didn't get the dolly like requested and the guy that we dealt with on the third day of rental gave a bit of attitude over it. He finally gave us credit for it. When we returned the pick up, the clerk that checked us in (Billy) I think was a jerk and the girl that was there wasn't any help. I asked for the total for the three days. He stated that I would have to call coorperate. I still am not sure what we were charged for all three days We rented a box truck for two days and a pick up for a day. When I asked about the discount that it states if you use your services for more than a day you get. The kid snipped at me we don't do no discounts. Really disappointed in the end

CHARLES L.
Clasificación:

El cliente no dejó un comentario.

DENISE B.
Clasificación:

El cliente no dejó un comentario.

Peter A.
Clasificación:

El cliente no dejó un comentario.

Joshua F.
Clasificación:

Customer service was very poor, employees where not friendly and too busy on their phones to do their jobs and the trailer brakes where not in operation.

TIFFANY L. | Overall Experience |
Clasificación:

The manager is very customer service oriented.

Ramizi S.
Clasificación:

Vehicle was first rate...no complaints. However, THOROUGHLY DISSATISFIED with both pickup and drop off service. Pickup: 1. Vehicle a parking lot walk away 2. Windshield heavily frosted...nothing to scrape away ice for safe visibility 3. No orientation by attendant as to how to use key fob. Assumption that customer would figure it out. Drop off: 1. I was 4th vehicle in a line of vehicles that all sat in line for 30 minutes(!) without any movement as two employees attended to customers inside. After leaving line to go inside, endured another 15 minute wait to finally complete drop off. All of this after having utilized U-Haul's app for “convenient” pickup and drop off.

DENNIS S.
Clasificación:

El cliente no dejó un comentario.

Joe D.
Clasificación:

El cliente no dejó un comentario.

SAMUEL O.
Clasificación:

New equipment, good service.

PAMELA W.
Clasificación:

"Hello everyone, just want to clarify I've been a customer for more than 40 years, with U'Haul, and they are a great business/staff, both Commercial and Individual/Personal Customer Services, etc. and they have been both to me." This is a high recommendation to add during the winter months only, Long-Handled Ice/Snow scrapers as Standard Safety Equipment, for iced window; it took more than 15 minutes to defrost, in addition to burning unnecessary gas cost. When mentioned to staff they laughed, considering theft would prevent it; however, brushes should become mandated/standard safety equipment (like car rental companies provide) - no cost. Assign a replacement value/cost, such as hotel mini bars, if used/detached, the way dolly's are, and returned no charge, if not charge. The height of those windows are a problem too even if I had a brush, thus the need for long-handled brushes. I hope other customers reviewing would also consider this need and/or are not unprepared as I was and with no option to get a brush; and wasting idle time.

Ginger P.
Clasificación:

Everything is very good, so there is nothing you need to do. I want to say Thank you to all your polite staff for your service. From Ginger Peterson

LATAISHA J.
Clasificación:

I was not told that if I dropped uhaul ofd at a different location that I'd have to pay almost $100 to do so. I scheduled to drop uhaul off at East Akron instead of V Odom and that the extra money would be refunded back to me. Very unhappy and down almost $100 because if it when I would have just taken it back to V Odom location.

Mike K.
Clasificación:

Don't know if employee was having a bad day but could have been a little more friendlier

CHRISTOPHER C.
Clasificación:

We showed up about thirty minutes ahead of our scheduled pickup time to get some questions answered. The attendant at the desk was knowledgeable and personable and made the entire process very easy and enjoyable. The truck was perfect for our needs and well maintained. My brother, who was the primary user of the vehicle, did note an odd experience when dropping off the vehicle in which the attendant instructed him to leave the keys sitting near the desk for check in later on. This led to some conjecture as to when/if the vehicle would be checked in promptly and without issue. Luckily, all turned out well. But, I would recommend this practice not continue in the future. It opens up too much liability for all parties.

Lori W.
Clasificación:

El cliente no dejó un comentario.

Philip H.
Clasificación:

El cliente no dejó un comentario.

John W.
Clasificación:

This experience was awesome. Tierra handled my check-in, hitched up the trailer, and taught me a couple tricks for towing while she was at it. What a pleasant and great employee. The location was clean and easy to get to also, and the trailer was in perfect condition and made the trip with no issues. Nice work.

Larry C.
Clasificación:

El cliente no dejó un comentario.

BRIAN S.
Clasificación:

El cliente no dejó un comentario.

Armani B.
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El cliente no dejó un comentario.

Charles T.
Clasificación:

Truck Roof leaked rain water on my rugs and furniture but otherwise truck was ok

MARCI E.
Clasificación:

I was happy with the service I received from Uhaul but the truck used for moving was very difficult to drive! It was a tow haul truck! I was not hauling anything! In the future, unless I am hauling something, I will refrain from using that type truck!

Eric R.
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El cliente no dejó un comentario.

DAVID N.
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Over all good experience. The people were very helpful. I would rent again for sure. Thanks

COREY H.
Clasificación:

El cliente no dejó un comentario.

Shalaya R.
Clasificación:

Have nicer customer service.

Charles T.
Clasificación:

Gas fumes inside truck cab, had to drive with window down

BARRY T.
Clasificación:

El cliente no dejó un comentario.

Sharon H.
Clasificación:

The UHAUL I used smelled terrible, essentially like a smelly bathroom. I would have returned it, but I was under a deadline. In light of the current pandemic, please, please, please make sure your trucks are cleaned & sanitized. Thank you!

SUSAN H.
Clasificación:

To begin with, my reserved truck was not at the Wooster rd in Barberton as suppose to be. I have never seen a more filthy disgusting office in my life. Then I got transferred to V odem location. They didn't have a dolly available. I was not able to use your phone return truck application. I am not good with computer stuff. I called the number and their was a waiting line to get to my call and my phone went dead. I originally told a man on the line when I order the truck everything we had to move and he said what size I needed. Well it wasn't big enough so we had to make two trips causing me to return the truck after closing hours. I called the next morning to see what I owed and was shocked. They charged me for a 2 day rental. Not a satisfied customer at all

Ryan P.
Clasificación:

El cliente no dejó un comentario.

Charles T.
Clasificación:

Both trucks and dolly had mechanical problems.

SANDY L.
Clasificación:

El cliente no dejó un comentario.

RACHAEL H. | First Impressions |
Clasificación:

My moving experience was less than error free but this Uhaul facility and Team made my experience stress free and were so accommodating. Great Place!! Great People!

Jacob K.
Clasificación:

I had no issues with the brick and mortar establishments but had a huge issues with the third party u-haul locations. I ended up having to cancel my entire order and had to go into a store and redo it. The site and app are not user friendly and cause lots of confusion and headaches. I feel like the app and website are relied on too much for how poor they work.

John W.
Clasificación:

El cliente no dejó un comentario.

THEODORE P.
Clasificación:

El cliente no dejó un comentario.

Alan M.
Clasificación:

A special thanks to Ms. Tasha Johnson -- she was absolutely amazing! Ms. Johnson was pleasant, efficient, extraordinarily knowledgeable and helpful, and a complete pleasure to deal with throughout the entire transaction. From the initial meeting and equipment hook-up right through to the equipment return and check-out -- Tasha was the best!! Thank you -- Alan Miller

Robin T.
Clasificación:

My "contract" did not arrive in my email until 10;21 am on Sat. Nov. 21. I was already driving the truck by then. I had no knowledge of the refueling requirements, however, when I picked up the truck it only had 1/2 a tank of gas in it. .I thought that unusual but since the printed paperwork that I had said nothing about refueling I thought it must have been built into the cost of the rental. I also ordered an appliance dolly which I was informed that they don't have at that location so I had to wait for the attendant to remove it from my bill. When I returned the truck on Sunday (a day earlier than scheduled) I was informed that I needed to fill the fuel tank. I told the attendant that the truck only started out with 1/2 a tank of gas in it when I picked it up. She told me that her paperwork indicated that it had 11/16 of a tank in it. Almost a full tank. Since I did not have the contract ( to my knowledge) I didn't have a leg to stand on. And I didn't know I was supposed to take a picture of the gas gauge at the beginning. I had to take the truck to the gas station and put 22 gallons of fuel back in it @ $2.15 a gallon. I feel like this was not a good experience for me as a first time U-Haul customer. I am very disappointed in how this all played out. Unless I get some recompense for the terrible customer service I am afraid I will not use U-haul again for any reason. I am too busy to have to jump through hoops.

DERRICK B.
Clasificación:

El cliente no dejó un comentario.

Kevin K.
Clasificación:

Awesome team, super helpful and friendly! I was a little nervous renting uhaul about getting extra charges but everything went wonderful. I'll definitely use again and suggest to others.

NICHOLAS S.
Clasificación:

Employees were helpful and very friendly

John S.
Clasificación:

El cliente no dejó un comentario.

TAKENYA L.
Clasificación:

El cliente no dejó un comentario.

HOWARD J.
Clasificación:

El cliente no dejó un comentario.

STEPHANIE P. | Overall Experience |
Clasificación:

I had trouble with the 24 hour access.

STEPHEN R.
Clasificación:

El cliente no dejó un comentario.

Dennis H.
Clasificación:

El cliente no dejó un comentario.

Kaitlyn J.
Clasificación:

Everything inside the body of the truck was clean, the back was dirty. The truck sounded like it was on its last leg - the check engine light was on. The girls inside were very helpful. After hours return was a nightmare - couldn't find the barcode and then had to wait on hold three separate times trying to figure it out. The employees upon pickup were wonderful.

TERRI ANN C.
Clasificación:

El cliente no dejó un comentario.

HOWARD B.
Clasificación:

El cliente no dejó un comentario.

CEPHAS H. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

DAVID L.
Clasificación:

our experience was excellent. this location was great for us

Jeffrey M.
Clasificación:

El cliente no dejó un comentario.

Brittany D.
Clasificación:

El cliente no dejó un comentario.

Freda N.
Clasificación:

El cliente no dejó un comentario.

Carol D.
Clasificación:

El cliente no dejó un comentario.

Russell H.
Clasificación:

Same as above , friendly and helpful . Very easy drop off , quick inspection and I was on my way . All good 👍

HOWARD Y.
Clasificación:

El cliente no dejó un comentario.

Patricia S.
Clasificación:

For an older person , it was a little confusing how the movers are working with uhaul. I did not realize I needed to keep my email with the number. I thought you handled this. Did not realize they were a subcontractor. Maybe make this more clear.

PAMELA K.
Clasificación:

Nothing! Josh was amazingly helpful!

SANDRA L.
Clasificación:

Reserved a truck in Barberton. Called and confirmed. When i went to pick it up was informed I had to go to V Odem. Both sales men were not concerned with the inconvenience or that i wasn't notified. One of the men was very rude and out of line

TERRI S.
Clasificación:

El cliente no dejó un comentario.

Andrew L.
Clasificación:

El cliente no dejó un comentario.

Joshua J.
Clasificación:

El cliente no dejó un comentario.

Kim T.
Clasificación:

El cliente no dejó un comentario.

ARMANI MARSHAE B.
Clasificación:

El cliente no dejó un comentario.

Shawn E.
Clasificación:

El cliente no dejó un comentario.

Nathan S.
Clasificación:

El cliente no dejó un comentario.

Tom P.
Clasificación:

The dolly I ordered was not included in the truck.

SAMMIE D.
Clasificación:

Friendly service!

William L.
Clasificación:

El cliente no dejó un comentario.

adrienne C.
Clasificación:

El cliente no dejó un comentario.

DAVID H.
Clasificación:

El cliente no dejó un comentario.

RODDRIC H.
Clasificación:

The trucks have a lot of mileage so maybe investing in a couple newer trucks would help customers on gas usage if the truck's were newer. Thanks

JEFFREY R.
Clasificación:

I have sent an email detailing my horrible experience. The rude, disrespectful, and lazy workers were appalling. I have never been treated like that as a human being, much less a customer inside a business. There was one good employee. The two females were horrible. I'm hoping to get a reply to my email sent to 767028_GM@uhaul.com. Thank you.

STEVEN M.
Clasificación:

El cliente no dejó un comentario.

Michelle P.
Clasificación:

My customer Service person was a awesome young lady very helful.

SHARDAE T.
Clasificación:

El cliente no dejó un comentario.

rhonda S.
Clasificación:

El cliente no dejó un comentario.

Kent C.
Clasificación:

El cliente no dejó un comentario.

JAMILA W.
Clasificación:

I rented a tow dolly to tow my truck the part that connects to the wheel was ripped and could have caused a very bad accident . You should not be renting out equipment that is not safe me and THE PASSENGER COULD HAVE LOST OUR LIVES DUE TO THIS !!!!

JANICE F. | Overall Experience |
Clasificación:

Key card did not work call several time about card spoke with manger did not get any results. Finally 2 days before I move out was given a card that worked . There was a nest int the storage complained about that nothing was done. I had a hard time getting into my staorage the lock was bent just one problem after another. I called main office no one seem to care. I just found another place to store my stuff., better and cheaper.

KENYA E. | Overall Experience |
Clasificación:

All the staff were very helpful and understanding! Went above and beyond for great customer service

STEFANIE K. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

ERICKA W. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

RUTH ANN N. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

QUESETTA B. | Online Move In |
Clasificación:

Everything was good besides they never gave me a key card until my 3 rd time not being able to get in my unit ..

LINDA V. | Overall Experience |
Clasificación:

On a trip to storage noticed mouse droppings. I mentioned it to staff who put some poison in. When I went and removed all belongings a short time later there was mouse droppings in everything. Apparently what they use for rodent control doesn’t work very well.

ANGELA H. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

RHIANE E. | First Impressions |
Clasificación:

The employees would leave the inside of the store while they had a line to the door and no one was servicing the customers. One employee answered her personal phone in the middle of helping a customer after the customer waited in line for almost an hour. I had a reservation for 1:00 I did not leave the facility until 3:40. The employees were arguing with eachother in front of the full line of customers also there was no manger on the shift. All 3 employees abandon the inside of the store multiple times. This occurred on May 30,2020

MARVANTOINETTE G. | Overall Experience |
Clasificación:

Horrible experience while this covid-19 took over I tried to explain that to them I lost my job they did not work with me I was so dissatisfied I even paid the $500 and the store manager would not work with me

GWEN S. | First Impressions |
Clasificación:

Mice dropping found on my storage!

MARK Z. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

BARCLAY N. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

ROBERT M. | First Impressions |
Clasificación:

When I was provided my card access to the gate it did not work, and still does not work. The attendant had to let me in and out. I will get this resolved when I go back

SCOTT K. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

JANET M. | Overall Experience |
Clasificación:

Other then climate control or indoor units, the only think that would help is light in unit to look for items if need things after dark. Over all very nice unit and I'm sure one of the indoor/lit units may be my next choise.

MARIAN H. | Overall Experience |
Clasificación:

A pleasure to work alongside you!🥰

JACKSON S. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

CURLEY W. | Overall Experience |
Clasificación:

Only issue was the mice and 2 years worth of there poop but I should have put lots of traps in there

ADRIAN H. | Overall Experience |
Clasificación:

All my items was heavily covered in rodent droppings and urine. All my clothing, family photos, furniture, and child's things are ruined and needs to be thrown away.

MARIAN H. | First Impressions |
Clasificación:

IT WAS A PLEASE WORKING WITH MISS LAURIE.

BONNIE T. | Overall Experience |
Clasificación:

I never had a problem there. I was always happy with the facility and staff. Good review.

TRACI S. | Overall Experience |
Clasificación:

The workers at this location are liars and thieves. The management teams supports this culture. I will never patronize U-Haul again.

ALYSSA S. | Overall Experience |
Clasificación:

Manager very rude and disrespectful. Would rent from uhaul again but not this location

CHRISTOPHER G. | Overall Experience |
Clasificación:

Lines can become long

DEBBIE E. | Overall Experience |
Clasificación:

Great place

CATHLEEN B. | Overall Experience |
Clasificación:

Friendly knowledgeable staff. Storage unit clean and temperature control was a plus

LINCEDA S. | First Impressions |
Clasificación:

The staff at this facility is the best, polite, knowledgeable, efficient. I cannot say enough good things about them. Give them all raises/promotions/bonuses.

VICKI M. | Overall Experience |
Clasificación:

Horrible Customer Service and really no help from staff at all.

DIEDRE N. | Overall Experience |
Clasificación:

Great customer service experience. Thank you

CHRISTOPHER G. | First Impressions |
Clasificación:

Need more service agents as it is a stressful time for all. Team did well considering circumstances

CHARLES K. | Overall Experience |
Clasificación:

During the short period of time that I rented from Uhaul, it was absolutely amazing and convenient. Staff were always accommodating, and I will definitely recommend them for storage services.

KANDI S. | Overall Experience |
Clasificación:

Staff is always available to assist, very helpful and patient. Thank you!

Briana V. | First Impressions |
Clasificación:

Couldn't have had a better experience at this location. Used for storage and returning a van. Everything was quick, professional, and overall wonderful customer service. Would definitely use again!

CHRISTINA F. | Overall Experience |
Clasificación:

Perfect in every way!!!

JACK M. | First Impressions |
Clasificación:

So far so good

DUANE J. | First Impressions |
Clasificación:

Great job very helpful uhaul team good customer service

SHANNON S. | Overall Experience |
Clasificación:

I moved out of my storage unit 20 days early after paying for rent and I was told that U-haul does not pro rate the unit and offer a refund for the unused time. I will not be returning as a customer.

DAVID H. | Overall Experience |
Clasificación:

Great staff-excellent service-very customer focused!

John B. | Reservation |
Clasificación:

Clean and friendly.

Lois J. | Reservation |
Clasificación:

The services was horrible i reserved a unit 3 weeks in advance. Day of I was told that the size i reserved was not available. Although i showed confirmation number for my reservation. The staff was ru

DAMON O. | Overall Experience |
Clasificación:

I was very happy with my storage unit. The facility was safe and secure, and anytime I had a problem the staff took care of it immediately. I would most definitely comeback.

Keith R. | Reservation |
Clasificación:

Friendly and courtest staff!!!! Thank you!!!

VANZI W. | Overall Experience |
Clasificación:

No problems to report.

aNGELE W. | Reservation |
Clasificación:

Great customer service

VANETTA A. | Overall Experience |
Clasificación:

Not satisfied with the service and unprofessional management.

KATESHA M. | Reservation |
Clasificación:

I had made reservations when I got to the location they had no records of my reservation and had no units available then I was sent to a different location where the unit was too small

CINDY C. | Overall Experience |
Clasificación:

Thank you you are the best u haul I have been with

BRANDON R. | Overall Experience |
Clasificación:

Website says access till 10 pm on Sunday. Access is only until 5. Cost me $200 appliance sale. When I mentioned to the girl how the incorrect info was on the website, she said " I don't run the site.

No se han enviado comentarios para esta ubicación.

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