U-Haul Moving & Storage of Ajax

3531 comentarios

239 Station St   Ajax, ON L1S1S3
(The old life style window building facing the 401 East bound traffic)

(289) 315-0567

Horario

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Contáctanos

(289) 315-0567

239 Station St
Ajax, ON L1S1S3
  • (The old life style window building facing the 401 East bound traffic)
    Driving directions

Horario

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas
Ubicación con reutilización adaptada

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Ashley M. 
Clasificación:
5.0

Great job, over filled tank and was happy to get a rebate. Happy customer who will continue to use this location specifically. Thanks

CHRISTOPHERTD P. 
Clasificación:
5.0

Very helpful, friendly customer service.

SHAHRIARSHALFEE D. 
Clasificación:
5.0

Great staff very helpful and knowledgeable. Cant wait to rent from this location again, Thank you for the great service.

NARESH L. 
Clasificación:
5.0

El cliente no dejó un comentario.

MEENA J. 
Clasificación:
5.0

Easy painless rental

GEORGE P. 
Clasificación:
5.0

Nothing, you are perfect now !! Quick, easy pickup, drop off and cheap. Vehicles are in great shape.

ROBERTP N. 
Clasificación:
5.0

I was very pleased with the online check in. Staff were very helpful and prompt. I did not have to wait to pick up. The mobile vehicle inspection was fast and easy. They were immediately available to help me when I returned the rental trailer and promptly sent me an e receipt for the rental.. Overall very pleased and will be renting again soon.

STEVENR C. 
Clasificación:
5.0

The workers were pleasant and attentive I always use this location and highly recommend them to everyone!!

MICHAELC L. 
Clasificación:
3.0

Helpful convenient and understanding to certain situations as I am a long distance truck driver and was never home when my bill needed to be paid so the staff understood this so being late was approached with consideration. Gracias

JAIME C.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

PAULATELESHA S. 
Clasificación:
5.0

Front desk staff were friendly and Steven did a great job getting our trailer hooked on quickly and efficiently.

WILLIAMARTHUR L. 
Clasificación:
4.0

El cliente no dejó un comentario.

SCOTTM H. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Nazir A. 
Clasificación:
5.0

The manager at this location is Kim. I have had the pleasure of knowing and dealing with Kim and her team for many years. You are very fortunate to have her as one of your management team and her staff are a great reflection of her style and professionalism. I do hope that you pass on my comments to her and you truly recognize her for her efficiencies and great, wonderful customer service.

terry J. 
Clasificación:
5.0

The online pickup app process was a bit slow, but everything else, especially the drop-off was excellent. ¡Gracias!

Christopher D. 
Clasificación:
5.0

Great experience with staff and a great ride. The only suggestion that we would make would be to Windex the inside of the windshield as it would be easier to see at night when it gets dark.

RONALDA T. 
Clasificación:
5.0

Kim and her team alway do an outstanding job. They really care about our business.

DALER B. 
Clasificación:
5.0

Just keep doing what you're doing job well done ☺️

Michael C. 
Clasificación:
5.0

Iam suppose to get remaining refund of the bill charged ..appr around 9 cad which I didnt get yet ...pls advice me on the same

Mathew P. 
Clasificación:
5.0

Booked two different vans, on 26' one day, and a cargo van the next. Couldn't be happier with the whole experience, from the staff to the condition of both trucks!

DAVIDR K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steve M. 
Clasificación:
5.0

service was excellant

NIKOLA H. 
Clasificación:
5.0

El cliente no dejó un comentario.

James O. 
Clasificación:
5.0

Friendly staff helpful and accommodating.

Lynn H. 
Clasificación:
3.0

The equipment brakes or alignment was off. Whenever i needed to slow down and applied the brakes, the vehicle kept vibrating funny. Made me both worried and uncomfortable.

Ikechukwu I. 
Clasificación:
5.0

Very efficient and helpful. Thank you for making this a pleasant experience

david M. 
Clasificación:
3.0

When I took the van and starteddriving, I noticed that it had almost a quarter tank less than a full tank of gas, yet I had to fill it up completely. When I brought it back, they said nothing can be done about it, and I wasn't given any discount for this.

OMAR R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rattandeep B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dwight M. 
Clasificación:
3.0

The online checkin and return processes were long, tedious, and in my opinion, unnecessarily beaurocratic. All i wanted was to rent a truck and pay for it with my credit card, not take multiple photographs and fill in forms. I'm not coming back.

William H. 
Clasificación:
5.0

Nice staff, clean vehicle, easy checkin and check out

peter H. 
Clasificación:
5.0

Everything was fine just please send an email to the customer for all requirements and required ID's and reference number . Great online service at all .

jamal A. 
Clasificación:
2.0

Staff were rude, returns were difficult, customer service had us on hold for over an hour.... Will look for alternatives in future rentals

WTODD P. 
Clasificación:
5.0

I haven't actually been able to get a a chance to fully move in my unit due to not having my password work for 24 hour access ( even though I have paid for this service for the extra ten dollars per month. The gentlemen signing me in was saying he didn't know much about the reasons why he was not successfully getting into the place under my account for registration reasons and that he would fix it in mornjg and email me the information... Is it still *3856539# or is it something else... I haven't bothered going there since every time I am in the area or off work or free from Xmas errands-get together and my bad timing it's after the office is shut down. So please call me when you get a chance to talk about this situation at 6473856539 thank you for your time and I look forward to hearing from you soon.. Happy holidays and I hope you are having a great time with your family and loved ones

Amanda S.  |  First Impressions 
Clasificación:
3.0

Vehicle was unsafe to drive and should be taken out of service for immediately repaired. Arizona Licence Plate: AD-58460

Newton O. 
Clasificación:
5.0

The vehicle struggles to shift into 4th gear.

HUSNAIN N. 
Clasificación:
3.0

Have accurate pricing and product availability on the terrible web site you have. Way to much up selling. I will be looking elsewhere before returning to any location.

BRENT WILLIAMA M. 
Clasificación:
5.0

the max speed was 130. on an open highway that really sucked

KREE-A-SHON IKAY H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Heather M. 
Clasificación:
5.0

The truck was a little stiff. That some maintenance needs to be done

David R. 
Clasificación:
3.0

El cliente no dejó un comentario.

Krystle B.  |  Overall Experience 
Clasificación:
1.0

Truck was completely dirty. Even though there were other trucks I was given the one which had food cover empty bottle etc lying around. Luckily there was a cleaner nearby and on requesting he removed the garbage. Really dissatisfied and disappointed. But i needed the truck urgently so used it. Next time will check other options. I have pictures if needed.

Manas K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Collin H. 
Clasificación:
4.0

El cliente no dejó un comentario.

MARVIN M. 
Clasificación:
5.0

El cliente no dejó un comentario.

ASWIN R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Victon J. 
Clasificación:
5.0

After reading lots of mixed reviews about UHaul, was pleasantly surprised by this location. Clean and well stocked with moving supplies and the furniture pads we'd ordered. No lineup when we got there, friendly staff and our truck was ready and in good + clean condition. Go into your rental expecting you may not get to pickup at the location you reserved at and knowing they will call the day before to confirm location and time -- We had 'reserved' for a pickup in Toronto so a little frustrating to have to pickup in Ajax but was able to ask for a discount and extra kilometers to compensate.

Gregory R. 
Clasificación:
4.0

El cliente no dejó un comentario.

KESHAV K. 
Clasificación:
1.0

My original pick up location was 1555 Warden Ave and they were awful. I had a guarantee reservation and when I got there the staff were unhelpful and disengaged. I had to drive all the way out to Ajax which set me back hours. That staff were much more pleasant and helpful

Daryn M. 
Clasificación:
5.0

El cliente no dejó un comentario.

RICHARD J. 
Clasificación:
4.0

The truck I was given was wedged into a tiny tight parking slot. I had to ask an employee to pull it out and even he had a really hard time! Having the trucks accessible upon delivery would be good.

LYNNM M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Angelo P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Namir S. 
Clasificación:
4.0

El cliente no dejó un comentario.

CRISTIANANTON C. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROZANNED H. 
Clasificación:
4.0

El cliente no dejó un comentario.

KAMRUL I.  |  Online Move In 
Clasificación:
5.0

I've rented several times at the Ajax location. The facility is very clean & nice, the equipment in good order and the staff courteous and efficient. The online checkin and simple dropoff are great. And the prices are very reasonable.

PETERM L. 
Clasificación:
5.0

It was just perfect. Efficient, friendly, and informative staff. Would not only recommend this location but also be a repeat customer for sure ðŸ'Œ

JOSEPH G. 
Clasificación:
4.0

Keep up the professionalism!/I really appreciated how the system automatically chooses the cheapest option for the rental process. I'm definitely going to do future business with u-Haul Ajax. Thanks again

DARIONC M J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Terry W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bothwell C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

SARAH M. 
Clasificación:
5.0

I worried anticipating long lines, the expense, if my rental truck would even be available. Well, I was wrong on every point. Truck was waiting, in and out in a few minutes, truck well maintained and ran perfectly, return was also a simple process and the cost was well below what I was expecting. Well done Uhaul !!

Robert N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steven L.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Philip Y. 
Clasificación:
5.0

These may sound a little obvious to a lot of people, but I'm a single woman who was moving alone - so maybe being a bit clearer on gas refill info would have been appreciated, I was advised to use unleaded fuel - so (again this might be dumb) but I thought this was a special type of fuel and went to 2 gas stations, late in the evening, where there were no attendants (due to COVID) and couldn't find unleaded fuel (which I now know is just normal gas). I had to travel a way to find a gas station with personnel to confirm that it was not a special type of gas. Additionally, giving an estimate of what it takes to fill the tank of a truck would be beneficial to someone with no truck experience. I put 70$ worth of gas in, which filled the tank to a significantly greater level than that which I received it in. Ball park would be great! Overall, though - really streamlined excellent service, There was one employee at the Ajax location who was extremely helpful and very polite and should be commended for his service. I'm not sure what his name is, but he was working in the store on Friday the 27th in the afternoon (not the guy with glasses).

LISAJ H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeff g.  |  First Impressions 
Clasificación:
5.0

The truck I used was not in great condition - I could not adjust the passenger side mirror which made it difficult to see out the side and also to back up

Adrianne M. 
Clasificación:
2.0

Box containers were not suitable for our needs and was told at the time of placing order there would be no cancellation fee and not told there would be a large fee to have boxes returned (the very next day)! I feel mislead and even on the phone when waiting for customer service your ads keep saying "no cancellation fees". Also the fee I was charged to return the boxes was totally unreasonable!! Will NOT recommend U Haul.

michael T. 
Clasificación:
5.0

El cliente no dejó un comentario.

SCOTT C. 
Clasificación:
5.0

After hours drop off in the past has been a bit gnarly

JOSEPH EARL C. 
Clasificación:
5.0

I had a great experience with U-haul, really nothing negative to say. Thank you U-haul.

chris l.  |  Overall Experience 
Clasificación:
4.0

The truck roof leaked over all my things. I had wet furniture and bags that I could not transfer directly to storage as things needed to be washed and dried. I was very upset with the truck.

Ryan D. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARKD S. 
Clasificación:
5.0

I moved out of my house and had to put all of my personal belongings in this unit. I was extremely nervous as these were items that meant everything to me, but the unit was very secure and safe. Thank you for providing an affordable unit where safety was key. Not one item was damaged or altered, I appreciate this!

noah e.  |  Overall Experience 
Clasificación:
5.0

Excellent facility and staff, always clean. Our short term storage needs are now over and we wouldn't hesitate to use U-Haul again. Thanks

Mark R.  |  Overall Experience 
Clasificación:
1.0

I rented 12 storage boxes. The experience at the location when picking up was less than satisfactory - bordering on rude - with staff referring to me - standing right in front of them - as if I was not there at all. Website claims that the boxes are washed and sanitized after each use. Bold faced lie as some of the boxes were full of dirt, hair and debris. I was on the phone for 20 minutes with someone who assured me they'd let the location know and would make adjustments to the invoice once I returned them. I returned them today and the woman who assisted me told me there were no notes on the file. I chose to leave versus waste any more time with U-Haul.

Kathryn A. 
Clasificación:
5.0

the trailer had not been cleaned and there was hazardous material left on the floor and wall which we didnt see when we picked up the trailer and loaded it in the dark, we only found out when unloading and it had damaged our upholstered furniture. the uhaul rep appologized and suggested a claim which we will do and let you know how it went imp

IAN P. 
Clasificación:
5.0

El cliente no dejó un comentario.

MOHAMMAD S. 
Clasificación:
5.0

El cliente no dejó un comentario.

STAV W. 
Clasificación:
3.0

The dimensions of the vehicles on the website do not match the equipment that is rented. This should be updated to truly reflect what they are. My rental did not go smoothly because of the misinformation. The correct information would likely have made me go in a different direction and now I will likely make other choices in the future.

MALCOM E H. 
Clasificación:
3.0

When i returned the truck there was an employee on a personal call, who did not hang up to assist me. Terrible customer service

Isela Helietta B. 
Clasificación:
3.0

Extremely busy at month ends... hire more staff. Nobody answers the phone and you get bounced from state to state in the USA...it's awful!

SUSANM B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephen H. 
Clasificación:
4.0

Service rep was very unfriendly - wasn't impressed. Otherwise experience was good.

RICHARDC J. 
Clasificación:
5.0

Great Staff!!!

JONATHONMICHAEL B. 
Clasificación:
5.0

Jake is pretty, all the girls seemed to gravitate to him. Decent service, five starts ★★★★★

JACOBKASON W. 
Clasificación:
5.0

Nada

Ernesto V. 
Clasificación:
5.0

El cliente no dejó un comentario.

DWAYNEO D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Edgardo D. 
Clasificación:
1.0

I'm really upset! We rented a 26 ft truck. Got a call and they cancelled it and booked us a 20 ft. When we go to pick up they over booked AGAIN! We ended up getting a 15 foot one. We had to make several trips to get it all done and we don't live close to the old address. I ended up paying a lot on km. I should of gotten it free!

Ivan F. 
Clasificación:
5.0

El cliente no dejó un comentario.

KANDEEPAN V.  |  Overall Experience 
Clasificación:
1.0

Customer support was pathetic. The representative was swearing, throwing things and getting frustrated on the questions asked around billing. Overall the experience was very bad and I am not coming back or recommending anyone to this location.

Vivek D. 
Clasificación:
5.0

Decrease price

FARHAN S. 
Clasificación:
5.0

El cliente no dejó un comentario.

MUHAMMAD IRFAN M. 
Clasificación:
1.0

When you promise someone ful fill your promise

IMTIYAZYK B. 
Clasificación:
3.0

El cliente no dejó un comentario.

Kelly M. 
Clasificación:
5.0

The staff and management was great. However it should be noted that the booking process is frustrating. I had reserved a 5x5x7 unit which was $99 a month and met my needs. Someone from uhaul (can't recall the name) called to confirm that I still needed the unit, I confirmed I did and was told a unit would be available. When I arrived on Saturday oct 31 for my check in I was told the unit I had reserved was not available and I'd have to take a larger more expensive unit. This is a bit of a bait and switch from a customer stand point. Again, no fault of the staff, but this should be something that's ironed out from a customer experience standpoint on the website to allow for only what's available to be booked or reserved. I'd rather get the value for what I'm paying for rather than be told I have to take a more expensive unit or find another location all together.

Ryan E.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

John P.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Rijoban S. 
Clasificación:
1.0

Lack of staff, had to wait a long time to get the equipment. No proper signage for key drop-off upon return. My credit card was used for $1,000 unauthorised transactions on your website. Credit card details are not safe at this location.

Faisal A. 
Clasificación:
4.0

Unfortunately, U-Haul the corporation f****d me by reducing the truck size I reserved and changing my pick up and drop off location. I was happy that U-Haul Ajax were there to help our move go according to schedule even if it meant an extra trip. They were also kind to allow me to bring the truck a couple of hours past my return time. They also thoroughly cleaned the truck by wiping it down and making sure it was spotless. My only complaint was that a previous renter smoked in it and it smelled as such. I hope that person was given a non-smoking surcharge. I will never book with U-Haul the company again, but would definitely recommend this location to anyone.

JEAN PAUL H. 
Clasificación:
4.0

1. Check in was a little difficult as I booked online, but my husband picked up the trailer - so the link was sent to me, instead of him being able to do it in person - that was frustrating. 2. The utility trailer was full of dirt and debris - so we had to sweep it out before we could use it. Otherwise, convenient and affordable service.

HENRYC Y. 
Clasificación:
3.0

Stop charging petty add-ons like check out fee . And charging 5$ to remove a coffee cup.

Vincent E. 
Clasificación:
2.0

I drove the truck 21 miles, and it took over $15 to fill the tank back up. Either your truck was getting just over 1 mile per litre, or it wasn't fully filled, which I think is the obvious answer. If you're not going to check the tank, don't expect it to be filled up upon return, as apparently it doesn't need to be.

Mike F. 
Clasificación:
5.0

Very friendly and cooperative staff. I would definitely refer this location to my friends. Great job, keep it up. Gracias.

Naginbhai P. 
Clasificación:
5.0

Both staff we dealt with gave us excellent customer service. Both my wife and I were unable to scan/open information with our phones and the assistant promptly used her own phone to help us. We then received additional help with the hook up as there were light issues. Definitely would recommend and use again

JOHNNYB M. 
Clasificación:
5.0

Well done.

GORDONA A. 
Clasificación:
5.0

In general it would help if a rental option for more than 24 hours was available. Because, things may not go as smooth as planned and if one anticipates such uncertainty, it would give a peace of mind to rent for longer period meanwhile avoid affecting subsequent families that are booked. Otherwise, it is a well organized amazing service.

Michael M. 
Clasificación:
5.0

The transaction was painless. The online booking made it super easy and the price is excellent. Thanks U-Haul

Chinh-Minh N. 
Clasificación:
1.0

Staff are not very friendly or helpful . The manager is very rude and makes no accommodations of any sort. They do not have prorated rates and if u need to move out early this is very inconvenient. Late charges were also charged to my card because someone forgot to put the card number on file, when I tried discussing this with the managers for months all she did was send me generic emails including the extra charges on the bill. She is very unprofessional and rude. I would never store again at this facility I was there for over a year and have moved my things to a better facility that offers a free truck with move out.

Christina C.  |  Overall Experience 
Clasificación:
2.0

I reserved a unit in early September for the end of September. When my reservation date was nearing I needed to complete my rental contract and wanted to do that online. One of the reasons why I selected U-Haul was because they said that you could complete the rental of the unit online, which was important to me as I was out of the country and could not do it in person. I tried completing it via the website on my desktop, on my mobile, I downloaded the app, I checked every page, clicked on every link. I could not find where I could complete my rental. I wrote several emails to the customer service, who were not helpful. One sent me a link to an internal, employee page on uhaul.net when I asked for instructions on completing the rental online. Eventually when I got a hold of someone on the phone at the storage unit facility (the first time I got transferred to the generic 1-800 number, and that person couldn't help me) they told me that the unit I had reserved was not available and that was probably why I could not complete my rental online. I then had to take a larger unit than I needed and pay more money than I budgeted because by that time I had no choice. So what is the point of reserving a unit if it does not mean the unit is actually RESERVED? I would rather pay a downpayment to hold a unit in advance than to be told on the day I am ready for it that it's not available. What is the point of a reservation?? And on top of that, no indication whatsoever on my reservation that the unit was not available, so that I could at least look somewhere else or at another location if possible. Extremely frustrating service.

Danielle J.  |  First Impressions 
Clasificación:
5.0

I have rented several moving trucks and Vans and all the staff were so helpful, and my stay with storage as well. Thanks for the great service.

Laurie B.  |  Overall Experience 
Clasificación:
5.0

I didn't get the fellows name. But I would like to say that he was very helpful. And I really appreciated his high level of customer service. Employees that do a awesome job should be praised. Most of the time people only like to complain. So two thumbs up 

John P.  |  First Impressions 
Clasificación:
5.0

The rate was every affordable . Staff and management were so helpful and pleasant.

siegfried m.  |  Overall Experience 
Clasificación:
1.0

Perhaps the cashier/attendant was having a bad day, but 1st impressions are lasting. I was met with a resistance and an attitude that suggested that my business was not very important or welcomed. I only proceeded because I was in an immediate emergency situation...Customer Service needs to be addressed.

ANDREA L.  |  First Impressions 
Clasificación:
5.0

All of my interactions with staff were friendly and helpful. Whether is it was regarding the storage unit or moving truck rental, I have been extremely pleased and would certainly recommend your location.

Lori G.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Gary H.  |  First Impressions 
Clasificación:
4.0

Glad that I was able to store my items here.

Dahlia O.  |  Overall Experience 
Clasificación:
5.0

Everything about our experience was excellent - clean, helpful staff, good access, and did I mention clean?!! thank you.

Helene B.  |  Overall Experience 
Clasificación:
3.0

We were not told about the free first month for storage. Less than a week after renting the storage unit we were locked out for non payment. After standing in line for 20 minutes we were told the lock would be removed, never received an apology for the inconvenience. We rented a truck the same day and spent more time in line then we did in the truck, while 3 staff members stood outside, leaving no employees inside at the counter.

Cheryl B.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Christine M.  |  First Impressions 
Clasificación:
4.0

Great and very clean place. Staff are the best U haul them selves. Rip off. Kim the manager of this place is the best

Terry K.  |  Overall Experience 
Clasificación:
1.0

You should make sure the customer know he or she has to buy your lock when they agrees to use your storage facility. Also train your staff to just say sorry for the misunderstanding and not ramble on and on in a demeaning fashion which just escalates customers frustration.

Donald K.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

pamala c.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

lumi N.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

ndomba k.  |  First Impressions 
Clasificación:
5.0

Great service.. Kim and her staff were very helpful.. Both lockers were spotless. I also rented a van and found the truck clean and almost new. I would use U Haul again.

KEVIN B.  |  Overall Experience 
Clasificación:
5.0

The service was great

Daniel K.  |  First Impressions 
Clasificación:
5.0

Could not have been more convenient, accessible and stress free, Fantastic experience. Gracias

ROHAN W.  |  Overall Experience 
Clasificación:
4.0

The water coming out of the drinking fountain is warm. Not pleasant, especially if you're moving stuff on a hot, sweltering day. Also, some vending machines with cold drinks and/or snacks would have been nice while moving stuff.

DANIEL L.  |  Overall Experience 
Clasificación:
5.0

I have responded to your surveys before and as in the past, your manager, Kim, continues to operate a great facility and her staff seems to shadow her expectations as well.

TERRY J.  |  First Impressions 
Clasificación:
5.0

The fluorescent lighting burned my arm as I passed through on my last visit, please consider securing the light source safely.

Faiz S.  |  Overall Experience 
Clasificación:
2.0

The unit was dusty when I initially got it and everytime I went it was dusty. The staff were always busy with their own conversations.

Vithusan A.  |  Overall Experience 
Clasificación:
1.0

There was no washer fluid in the car. This is dangerous.

Alexis N.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Nicky P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

charlene s.  |  Overall Experience 
Clasificación:
5.0

Very clean, bright, and convenient! Really nice and helpful folks in the store too.

David S.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Joe P.  |  Overall Experience 
Clasificación:
2.0

The staff there are very rude, unfriendly and very unprofessional it was my worst experience I had in all the years my family and friends have utilized uhaul services aand would not use again. the staff harassed us even to the day we were moving out to our home and said nasty things to us about us paying our bill late and even when our bill was paid the harassment continued, very weird behaviours, to the point where we questioned racism.

Aieysha H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jallane T.  |  Overall Experience 
Clasificación:
5.0

Great facility and staff.

Carla B.  |  First Impressions 
Clasificación:
5.0

So happy with my experience here. If I ever need storage again I will definite be back!

BECKY C.  |  Overall Experience 
Clasificación:
5.0

I would definitely recommend Ajax U-Haul

Bonnie H.  |  Overall Experience 
Clasificación:
5.0

FRIENDLY STAFF

Valerie W.  |  First Impressions 
Clasificación:
4.0

Good experience and convenient.

Joseph S.  |  Overall Experience 
Clasificación:
4.0

the only drawback for me was the rermote location. as a single woman it would not be somewhere i would want to go after hours. the staff were verry friendly, helpful and polite.

Cindy H.  |  Overall Experience 
Clasificación:
5.0

Amazing customer service..thankyou all so much ..I truly appreciate it

Terri B.  |  Overall Experience 
Clasificación:
5.0

I have been renting at your facility for some time now as well as renting vans from time to time. Kim and her staff are great to work with and you have a great team here, very dedicated. Thanks

TERRY J.  |  Overall Experience 
Clasificación:
2.0

The storage room walls were open . Customer can be much more better and polite. I was not really annoy how I was treated

sayed s.  |  Overall Experience 
Clasificación:
5.0

The people were amazingly good

Christof M.  |  Overall Experience 
Clasificación:
5.0

Very nice staff , professional and friendly.

ossama h.  |  Overall Experience 
Clasificación:
5.0

It is a wonderfully clean and helpful service. Thankyou

Nancy c.  |  Overall Experience 
Clasificación:
5.0

Well above average service, would not hesitate to use again.

craig a.  |  Overall Experience 
Clasificación:
5.0

Good job

Dominic L.  |  Overall Experience 
Clasificación:
4.0

Most of the staff were very personable and friendly. When I had questions, they were quick to answer and help. The bathroom in the bay was not working, which was inconvenient.

Katherine H.  |  First Impressions 
Clasificación:
5.0

The staff in Oshawa and Ajax was very friendly and helpful. I will recommend UHaul to my family and friends

Carol D.  |  First Impressions 
Clasificación:
5.0

Will rent again in the future

Ron C.  |  Overall Experience 
Clasificación:
4.0

What was frustrating to me was the fact that I rented a trailer and combined it with the storage yet they never set up a payment plan for the storage. Annoying to say the least.

adrian t.  |  Overall Experience 
Clasificación:
5.0

The staff were always pleasant and helpful. Thanks again.

catherine v.  |  Overall Experience 
Clasificación:
5.0

We were extremely pleased with the cleanliness and climate control and also by the service and location. I would highly recommend this location for its climate control, cleanliness and location.

michael N.  |  Overall Experience 
Clasificación:
4.0

I have read some bad reviews but I found their service personable, helpful, and thorough. They ran out of dollys though to move the stuff to the lockers when getting close to closing time.

John r.  |  First Impressions 
Clasificación:
5.0

Everything is great can’t complain

Jules c.  |  Overall Experience 
Clasificación:
5.0

It was my first time getting a storage and they made it super easy to check in and use the space. They're very thorough and know what they're doing.

krishan n.  |  Overall Experience 
Clasificación:
5.0

Everyone was very helpful

Christine H.  |  First Impressions 
Clasificación:
3.0

The UHaul system is a good one. Great prices and when it works, very easy. Although the staff were friendly and tried to be helpful, we had communication issues.

Tanya T.  |  Overall Experience 
Clasificación:
5.0

The staff was very polite and helpful to do business with wether it was for the storage or renting a vehicle, I would definitely do business again at this location if needed.

Matthew A.  |  Overall Experience 
Clasificación:
5.0

I was very pleased with the facility. The staff was very pleasant and helpful. Gracias

Marlene A.  |  Overall Experience 
Clasificación:
3.0

Staff not helpful at all. Had to call back so many times to get an answer and problem resolved even though I was told they call me. Never happened. Very Frustrating!

Valentina s.  |  Overall Experience 
Clasificación:
4.0

Great staff very helpful. Very good people to work with

ossama h.  |  First Impressions 
Clasificación:
5.0

My experience from my phone call to the storage unit here to make the arrangements for the storage unit I wanted for the size I needed. No issues with the staff perfect I didn't have to ask any ?'s TY

Chris R.  |  First Impressions 
Clasificación:
5.0

great

eric n.  |  First Impressions 
Clasificación:
5.0

Thank you for your last minute help with our storage requirements. It was a great help after the long drive from BC.

Marlene A.  |  First Impressions 
Clasificación:
4.0

Happy with price,location and service. Will use again if needed.

steve o.  |  Overall Experience 
Clasificación:
5.0

Using U-Haul was truly a refreshing experience. I would not hesitate to recommend the location at Ajax. A big shout out to the driver who freighted my U-Boxes around making my move less stressful.

Mr. s.  |  Overall Experience 
Clasificación:
5.0

Great customer service!

jacques k.  |  First Impressions 
Clasificación:
5.0

I would recommend this location to everyone. Professional staff and great service

marilyn w.  |  Overall Experience 
Clasificación:
5.0

They stuff were very helpful.

hashmad o.  |  First Impressions 
Clasificación:
5.0

As I have stated many times before, your manager, Kim, always treats her customers very well. Always makes me feel that I am a somebody, always totally prepared for me upon my arrival. Thanks fo Kim!

TERRY J.  |  Overall Experience 
Clasificación:
5.0

Kim was so friendly and helpful. She made the process so easy.

BECKY C.  |  First Impressions 
Clasificación:
5.0

Good service

Marisol N.  |  First Impressions 
Clasificación:
5.0

Excellent service. The staff are friendly knowledgeable and helpful. Will definitely rent from this location going forward

marilyn w.  |  First Impressions 
Clasificación:
5.0

Staff were friendly and helpful. My contact in Ajax who delivered and picked up our UHaul Container was a delight to work with. She's a real gem. Keep her. Pay her whatever she wants.

albert c.  |  Overall Experience 
Clasificación:
2.0

I believe that my earlier email, stated my overall opinion. Please make a correction to my move out date. I moved out of the unit on Nov 30th. Gracias.

allan b.  |  Overall Experience 
Clasificación:
5.0

Great service

Kiosha E.  |  Overall Experience 
Clasificación:
2.0

I had to rent long tern was charged 2x for not paying on time for storage even though I made an effort to make payment. Check you tapes 4166027075.

Mazie S.  |  Overall Experience 
Clasificación:
4.0

The box arrived on scheduled date. The staff was very helpful.

iliana g.  |  Overall Experience 
Clasificación:
5.0

Great staff! Friendly and knowledgeable

IRENE S. | Reservación
Clasificación:
5.0

Efficient and friendly

Lucille D.  |  Overall Experience 
Clasificación:
1.0

As per my conversation with customer service at uhaul, I wasn't impresses at all with the customer service. I walked into the facility, stood in cue as the ONLY customer. Website won't allow message.

allan b. | Reservación
Clasificación:
1.0

No comment

Nassir H.  |  Overall Experience 
Clasificación:
5.0

Staff was awesome - very helpful, transactions were seamless. Facility was immaculate, safe, well lit, easily accessible. Definitely recommend.

Renate M.  |  Overall Experience 
Clasificación:
4.0

Prices are too high i feel and the extra 10 to have 24 hour is rediculous. Should have prorated amounts if out 5 days after paying high storage fees. Very disappointing.

Susan N.  |  Overall Experience 
Clasificación:
5.0

In person and over the phone was excellent service, both places at station and at the Oshawa location and out of town call.😁

Audrey A. | Reservación
Clasificación:
2.0

I was lead to believe that the hours would be better once renovations were done. Not! When I asked one day for an extra half hour to the unit i was told no they were closing and it would be $20.00

Laurie K.  |  Overall Experience 
Clasificación:
1.0

Bad experience with the staff.

Betty Grace N.  |  Overall Experience 
Clasificación:
3.0

good

waldemar t.  |  Overall Experience 
Clasificación:
5.0

The team in Montreal were fantastic and very helpful. And the team in Ajax were as well. All good reviews from me. I always use Uhaul as this is always my experience with them. ¡Gracias!

Michelle W. | Reservación
Clasificación:
5.0

Fast easy courteous customer service

VICKY I. | Reservación
Clasificación:
5.0

This was my second time renting a storage container to accommodate our renovations. I found the staff pleasant and knowledgeable and very helpful. Needs were met and expectations exceeded. ¡Gracias!

Tammy G.  |  Overall Experience 
Clasificación:
5.0

The service is great

gary m.  |  Overall Experience 
Clasificación:
2.0

I would not use this location ever again but the one in Oshawa in tauton Rd is amazing as well as the staff

Darrin g.  |  Overall Experience 
Clasificación:
5.0

The entire experience was awesome - booked online, no issues, had to extend a few hours, no problem, and even got free storage for a month! Everyone we dealt with was super also. Thx millions!

Renate M. | Reservación
Clasificación:
5.0

Very helpful staff, quick check in.

Teri B. | Reservación
Clasificación:
4.0

Final delivery delayed 6 days

zhong f.  |  Overall Experience 
Clasificación:
1.0

Head office in Arizona needs to take their heads out of their assessment. The cadanian staff was awesome

corey b.  |  Overall Experience 
Clasificación:
3.0

Everything was perfect, expect for the billing part. Was not charged propertly and they even charged me penalty fee when they made mistake.

huguette v.  |  Overall Experience 
Clasificación:
4.0

Accomidating us till we got the right size unit needed. Understanding of how tired I was and very patient. Gracias

Susan N. | Reservación
Clasificación:
5.0

The Ajax facility is top notch (receiving). Gord MacMillians in Antigonish (originating) was great - his help was very welcome. Phone access via primary number is clumsy however people were nice.

Edward V.  |  Overall Experience 
Clasificación:
5.0

I was very impressed by the cleanliness of the units. The staff and the manager were amazing with answering questions and helping me out when I needed it.

Shawn M.  |  Overall Experience 
No se han enviado comentarios para esta ubicación.

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